Grand Palladium Select Costa Mujeres

Grand Palladium Select Costa Mujeres - All Inclusi

Mexico , Cancun (and vicinity)
CANCUN, Vialidad Paseo Mujeres
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100 reviews shown

10/10

Exceptional

14 Jun 2026

Veronica

The resort is beautiful and huge. The rooms are clean and the staff are all nice. The food is great. I loved it. The mosquitoes were bad but other than that everything was as exceptional.

Family_with_children

8/10

Excellent

12 Jun 2026

Beth

The resort was very clean and always a friendly employee nearby to serve. The pools were nice and there was constant access to food :) Our only setback was that we were unaware of the daily schedule of what the hotel offered their guests at no extra charge, so we missed out on the paddle boarding & boat tours, etc. But it was a great family trip & we had a wonderful time!

Family_with_children

10/10

Exceptional

11 Jun 2026

Leigh

What a beautiful resort! We found it to have a very unique layout with a canal-like waterway throughout (that offers water taxi’s)and a very cool Village area where all the restaurants were along with the outdoor theatre and shopping. The food was good, both at the buffets and at each restaurant, and there was always lots of space by the pool.

We also had access to a VIP Concierge service and Dan was awesome with personal check-ins, daily itineraries and restaurant reservation confirmations.

We had an amazing stay and would highly recommend!

Family_with_children

10/10

Exceptional

10 Jun 2026

Tyler

The whole experience was amazing.

Family_with_children

10/10

Exceptional

07 Jun 2026

Carlos

Some receptionist are helpful but some are not

Family_with_children

10/10

Exceptional

05 Jun 2026

Anthony

The staff very friendly the hotel very clean and big and the food great

Family_with_children

4/10

Poor

04 Jun 2026

Dalen J

Underwhelmed

Family_with_children

10/10

Exceptional

01 Jun 2026

Dioselina

The staff was amazing, the amenities are great, recommend to everyone.

Partner

6/10

Pleasant

31 May 2026

Paula

Clean rooms, uncoordinated staff, terrible check in process, all 20 of us arrived at different times and all had issues checking in, it took over an hour. Rooms were not ready at 3 and some had to settle with other types of room since the originally booked wasnt ready. Golf carts not always available, buffet food was borderline ok, not suited for big group: impossible to get a reservation for large group even with help from butler. Butler Claudio was professional, very personable and tried his best.

Family_with_children

8/10

Excellent

28 May 2026

Raul

The room was very clean and the clean staff was very serviceful and kind. Dan Herrera our concierge made our stay very smooth following every request made, restaurants reservations, extra information, and more, he is very kind and polite. Our stay was in general very pleasant and out of stress.

Family

10/10

Exceptional

26 May 2026

Joshua

Cannot say anything bad about this stay.

I will add that this was our third resort we stayed at over the many days we spent in MX, and we could not get enough of it here. Food, vibes, space, entertainment, pools.

Incredible.

Partner

10/10

Exceptional

26 May 2026

Montserrat

El hotel muy lindo, el servicio muy bueno y la comida del restaurante japonés estaba buena.
Las habitaciones hermosas y cómodas.

Self

10/10

Exceptional

17 May 2026

Tania

staff was really great and food was some of the best. really enjoyed our time here

Partner

10/10

Exceptional

16 May 2026

Jenny

Excelente 10 de 10 la comida rica, la habitación hermosa limpia nuestra camarera Jenny siempre limpio nuestra habitación, el personal atento respetuoso, la bebida muy buena volvería sin pensarlo

Family_with_children

10/10

Exceptional

16 May 2026

Jacklene

We had an amazing time at this resort booking through Expedia. We had VIP access. Chic Cabaret show was worth every penny. Beach was beautiful. Amenities were plenty. So much that you cannot experience everything in a one week trip. We will go back again sometime soon.

Partner

8/10

Excellent

12 May 2026

Imani

First off I didn’t see a single bug the entire stay, Even extended my trip a day. If you do extend please go down to re-register your bracelet as no one told me and I was locked out. Schedule the spa with the activities people instead of at the spa because it’s cheaper. The maps are intimidating but just walk around or take the golf carts to go where you want to go. Do the karaoke. Dorado was delicious. My room was great except there was no hand soap when I arrived. Staff was amazing. My concierge could’ve been more responsive but You get your moneys worth with this place. I’ll definitely be back soon!

Friends

2/10

Poor

12 May 2026

renee

You are unable to contact anyone in case you have problems so don’t bother staying there even Expedia tried to contact them for 72 hours. They never responded if they do pick up the hang of the phone they have a very bad communication, especially central communication. To the Hotels.com Travel Team,

Thank you for your continued assistance regarding my reservation and waiver request. I truly appreciate the time and effort the representatives have taken to communicate with me during this very difficult situation.

I would like to formally explain the hardship surrounding this reservation and respectfully request continued assistance regarding the cancellation and refund review.

After traveling on a six-hour flight and spending the previous night without sleep, I arrived already physically exhausted. Unfortunately, I later realized that I was not at the destination where my family and my son’s wedding activities were taking place. My family was staying at another hotel, while I was isolated at a different location during one of the most important moments in my son’s life.

Throughout this experience, I made several attempts to resolve the issue and communicate with the hotel. I also understand from multiple representatives that Hotels.com repeatedly attempted to contact the property on my behalf over several days.

Due to the emotional stress, exhaustion, communication difficulties, and the distance from my family, I ultimately had no choice but to secure another hotel closer

10/10

Exceptional

07 May 2026

Pascal

Great stay - Dani was great

10/10

Exceptional

03 May 2026

Kelly

The room was lovely and well stocked with drinks and small snacks. As well as a plate of fresh fruit and champagne for being an Expedia gold member. The mattress and pillows were super comfy. The biggest perks were the staff and the property. Everyone was so helpful and kind and the entire place was absolutely pristine. There were always plenty of loungers available at the pools and the beach. I do wish they had more permanent shade options on the beach as it was too windy for the umbrellas and I got crazy burnt, but I didn't want to miss out on the beach!

Self

10/10

Exceptional

29 Apr 2026

Dominic

The service level provided by each and every concierge (butler) that we encountered was world class.

Partner

10/10

Exceptional

29 Apr 2026

Skylar

Had a great time at Grand Palladium Costa Mujeres for a week with my family of 4. 2 buffets available to all guests, 7 bookable a la carte restaurants, multiple pools, snack bars, drink bars, entertainment, shows, and of course a beautiful beach coastline. Be aware that many amenities such as pools, bars, buffets, liquor selection, are locked behind a \"VIP\" paywall. Different colored wristbands offer different levels of access at the resort. We were given VIP access (black wristband) for booking through Expedia.ca which gave us basically all access, but my family and friends We're not (pink wrostband), booking through other methods. They have flexibility in room requests/adjustments and accomodations for babies, children etc. We had a concierge contact via WhatsApp messagin us daily with the scheduled events and activities for the day, and offering to book us virtually anything we wanted to do here. I'm sure this resort has everything you need and want out of a Mexico All Inclusive package. If you've been to an all-inclusive resort before, this will likely top it, and if you haven't, you might be disappointed going elsewhere. :P Special shoutouts to the Indian and Mexican restaurants, our concierge contacts Dan and Emiliano, and the rest of friendly staff who look to please you day and night. Would absolutely visit again!

Family_with_children

10/10

Exceptional

21 Apr 2026

Dennis

We had a great stay at Grand Palladium Select Costa Mujeres. The resort itself is absolutely immaculate—everything was spotless, well maintained, and the grounds were beautiful.

Breakfast was good with lots of fresh fruit always available, which we really enjoyed. Lunch had plenty of good options, but our absolute favourite was the wood-fired pizza and gelato—both were excellent and something we looked forward to every day. Dinners were okay, not as memorable as lunch, but still decent with enough variety.

Overall, the cleanliness, beautiful resort, and amazing lunch options made this a very enjoyable vacation, and we would definitely return.

10/10

Exceptional

20 Apr 2026

Isaac

Great place to stay very fresh food and family friendly. I’m ready to hit back !

8/10

Excellent

18 Apr 2026

Trinece

Loved Every Thing I Booked Through Expedia Very Last Minute For A Wedding And For The Two Days We Stayed It Was Nice And Clean And The Staff Was Very Welcoming And Helpful. Definitely Visiting Again For Longer.

Partner

10/10

Exceptional

18 Apr 2026

Shahaira

The grand palladium in costa mujeres is the first and best resort I have ever been to!! The room was clean, the property was beautiful, and the food was delicious! I can’t wait to come back!! The staff were super attentive and tried their very best to help me out with anything I needed! Thank you grand palladium!!

Family_with_children

10/10

Exceptional

13 Apr 2026

Jenna

Food and drinks were wonderful. Staff are always friendly and willing to help out.

Family_with_children

10/10

Exceptional

08 Apr 2026

carlos

Awesome , just the beach sagasum

Partner

10/10

Exceptional

07 Apr 2026

Jennifer

This was my family’s second stay at The Grand Palldium in Costa Muejeres. It truly feels like a paradise away from the hustle and bustle of every day life. The grounds and the property are beautiful and well-manicured. The spa was extraordinary - the hydrotherapy circuit was refreshing and relaxing. The services were comparable to a high end spa. I had a facial that left my skin looking fresh for days.

To get around the property there are golf carts and boats. My family had fun picking which way to travel when going anywhere on the property.

The staff (95% of them) are very caring and helpful. They are very hard working and the housekeeping staff was also constantly cleaning and available (we needed the rollaway bed made up; they were there within the hour).

Our favorite was a boat captain named Arturo. We would cheer when we saw him and he always had a wide smile for us and a jolly laugh when telling us stories. He felt like part of our vacation family.

Thank you to all the staff for creating a great experience for us and my 2 boys.

Family_with_children

10/10

Exceptional

07 Apr 2026

Jayna

I think the only I think everything was wonderful. The staff were helpful. Food was delicious. People were very gracious. The only thing I felt to be challenging was navigating the property and understanding how certain systems worked but as soon as I asked, I got the information I needed. Thank you.

10/10

Exceptional

31 Mar 2026

Shayan

My family and I had a great time at this resort. It was our first time and we had a great experience. All the staffs are friendly. Our bottler Emiliano Rivera from Guest services helped us alot and Ricardo was the best bartender from the family selection. The Rafa Nadal Academy was also briallliant. Highly recommeneded.

Family_with_children

10/10

Exceptional

29 Mar 2026

Kristina

Family friendly property with good variety of restaurants and activities. Beach was lovely. The hotel is focused on environmental sustainability so bring your water bottle for fill stations.

Family_with_children

10/10

Exceptional

27 Mar 2026

magda carolina

Family friendly this is our third stay in the hotel. It is extremely beautiful. The spa it’s probably the best one I have been. Lots to do top notch experience

Family_with_children

10/10

Exceptional

24 Mar 2026

Cameron

Everything was great, my concierge Emiliano Rivera made the experience beyond amazing

Friends

10/10

Exceptional

24 Mar 2026

Carolyn

Great service by Emiliano

Friends

10/10

Exceptional

23 Mar 2026

Juventino

Great place to visit with family

Family_with_children

10/10

Exceptional

22 Mar 2026

Jessica

I had a wonderful stay at Grand Palladium Costa Mujeres. The facilities are beautiful, well maintained, and thoughtfully designed, making it easy to relax and enjoy the experience.

What truly stood out was the level of service. The staff were consistently kind and proactive - whether it was stopping golf carts or boats to help me get around, I always felt supported and taken care of.

I travelled alone with my young son, and the experience was seamless. The resort offered ease, comfort, and entertainment, which made the trip especially enjoyable for both of us.

A special thank you to Emiliano and Jonathan Del Valle, who was incredibly responsive, helpful, and always checking in to see if we needed anything. Their support made a meaningful difference in our stay.

Overall, a very positive experience, and I would absolutely return.

8/10

Excellent

19 Mar 2026

Tamie Jo

The activities were great, the food was ok, a few of the omelet chefs were quite rude. I had a garden room view. The property was nice.

Friends

10/10

Exceptional

19 Mar 2026

Samuel

Everything was just as it was advertised. Staff was great.

8/10

Excellent

18 Mar 2026

Gina

Yes

10/10

Exceptional

14 Mar 2026

Raymond

No ocean view, but overall had a great time with the family.

10/10

Exceptional

05 Mar 2026

Taisuke

The room was clean, and the hot water temperature was good. There were staff on the beach who took drink orders, which made the experience stress-free. However, the humidity in the room was quite high, which caused a musty smell like mold, so it would have been better if there had been a dehumidifier.

Partner

10/10

Exceptional

26 Feb 2026

Francisco

Everything was great staff very friendly and accommodating!

6/10

Pleasant

25 Feb 2026

DZEJLA

A few Outlets didn’t work,

6/10

Pleasant

23 Feb 2026

jose

Food not great
Not alot of choices
Really nothing great

Family

10/10

Exceptional

15 Feb 2026

Samantha

Service was exceptional at this property, every employee seemed to go above and beyond. We stayed at the Family Selection and they had so many activities and surprises for our family. Have frequented other all inclusives in the area and this one is at the top of the list for a family vacation spot.

Leisure Family_with_children

10/10

Exceptional

09 Feb 2026

Barbara

We experienced a warm welcome and continued attention to all our needs during our stay at the Grand Palladium. Such a beautiful and very well cared for setting with attention to even the small details. The staff was engaging and pleasant throughout our stay.
Special kudos to Maria Dorantes (VIP Concierge Grand Palladium) for her caring support during our stay.
The food was delicious in all the various restaurants we frequented. We look forward to returning.

Leisure

10/10

Exceptional

08 Feb 2026

Banvir

Staff were amazing, upon check in we were given complimentary access to the TRS side. Maria with the concierge helped us as well and was able to book tennis and restaurants, she was very helpful. We will be returning!

Leisure Partner

10/10

Exceptional

08 Feb 2026

Angela

The room was fantastic. The staff was awesome. The bartenders at the pool were phenomenal. The resort is beautiful!

Leisure Friends

8/10

Excellent

07 Feb 2026

Kateryna

Room was great!
Receptionist was very welcoming!
However staff at the resort not as much.

10/10

Exceptional

06 Feb 2026

kaitlin

Yes!!

Leisure Family

8/10

Excellent

06 Feb 2026

Rachael

We stayed at this hotel for 11 nights and while the resort itself is impressive and visually stunning, the service didn’t consistently reflect a 5-star experience — often feeling closer to 3-star.
Many staff were excellent and deserve recognition, particularly Pedro in TRS, Odon in the Japanese restaurant, and Maria, our WhatsApp concierge, who was responsive and genuinely helpful throughout our stay.
Unfortunately, reception was a major letdown. Staff were unfriendly and our checkout experience was very poor. We were overcharged on our bill and, when queried, reception could not provide a printed invoice. This left a very bad impression as we departed and felt unprofessional for a hotel of this calibre.
We also had issues with our room keys/wristbands being deactivated twice during our stay, both times in the evening, resulting in a 10-minute walk back to reception. Although resolved, it was their error and we expected a better apology.

Despite having premium drinks included, these were unavailable in the sports bar and pool bar, with no clear explanation. Premium spirits also had to be specifically requested or you were given local brands by default. The steak restaurant charged extra for “premium” cuts, which felt unreasonable for an all-inclusive resort.
The outdoor jacuzzi failed on two occasions, only discovered after filling it. Minor but frustrating issues also added up — the upstairs minibar wasn’t replenished, adapters weren’t available to borrow (requiring a $12)

Partner

10/10

Exceptional

27 Jan 2026

Samy

Great experience
Beautiful resort
Nice staff
Beautiful beach and multiple pools
Great food

Leisure Family

10/10

Exceptional

26 Jan 2026

Elise June McNaughton

We had a very warm welcome by the staff and in our room. Room was clean and comfortable. Staff was very helpful. For example, we had issues with our 3rd party airport shuttle and Brando assisted with securing a different ride.

Leisure Family

6/10

Pleasant

20 Jan 2026

Susan

This was probably the worst food i have had at an all inclusive. What a disservice to your employees. They all do an excellent job and then people will not come back because your food was so terrible. 5 star hotel with 2 star food

Leisure Family

8/10

Excellent

12 Jan 2026

Judith

The resort is beautiful and well maintained; the room was lovely and we enjoyed the balcony. The beach is gorgeous and great for walking. The activities were enjoyable. The staff was friendly. I disliked the loud music that was piped in everywhere except the beach. While it’s an all inclusive resort make sure to bring plenty of small bills for tips.

Leisure Partner

6/10

Pleasant

09 Jan 2026

Alexandra

Food was below average, cold and not filled frequently for all meals

Leisure Family

10/10

Exceptional

06 Jan 2026

Marie Pier

C est vraiment le meilleur hotel que j ai fais au Mexique! Pour en avoir fais plusieurs je recommande. Nous etions une famille de 6 2 adultes et 4 enfants et nous avons pris les chambres reguliere. La nourriture, les piscines tout etait wow.

Leisure Family

8/10

Excellent

05 Jan 2026

Jessica

Breakfast was fresh and there were many options in the main buffet.

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Jaime

Overall everything was decent! Food was decent but very kid friendly. Definitely not a couple trip but more of a family. Maria was texting us through WhatsApp and made life much easier for our group! She was the best!! 10/10 for her service!

Leisure Family

10/10

Exceptional

01 Jan 2026

harvey

5 star in every respect resort.
We had great service especially our concierge. Maria Dorantes was our concierge she arranged prior to our visit restaurant reservations, a room upgrade and transportation to the hotel from the airport.
Maria was an enormous part of our wonderful experience.
We will definitely return.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Dennis

Our VIP Concierge (Maria) Grand Palladium was very responsive and helpful in arranging nightly dinner reservations for our large family group.

Leisure Family

8/10

Excellent

30 Dec 2025

Asma

The room was great, excellent view. I loved that there was always something to do regardless of the time of day. The trip was extra special because I had exclusive access to an Expedia staff member on WhatsApp. Maria was so helpful and checked in on me, made sure I had my dinner reservations confirmed.

My only concern was that housekeeping staff entered my room twice, despite telling them in person and having the do not disturb sign on both days. I had no valuables so didn't think much about it, but something to keep in mind when leaving the room.

Leisure Self

6/10

Pleasant

28 Dec 2025

Janna

For he price paid totally not worth it.

Leisure Family_with_children

6/10

Pleasant

28 Dec 2025

Jhosye Patricio

Pros:
Beautiful, well-maintained hotel.
The rooms were spacious and comfortable.
Most of the staff were professional, friendly, and helpful.
The à la carte restaurants were just okay.
The beach was nice.

Cons:
We tried to make dinner reservations in advance but were unable to get the restaurants or times we requested. Be aware that if you don’t have reservations for the à la carte restaurants, you will have to eat at the buffet, which was not good.
The nightly shows were very basic and boring—definitely not what you would expect from a 5-star resort.
There were only two restaurants open for breakfast for a resort with over 600 rooms, and the food was bland and basic, with limited options.
Drinks were watered down.
There were not many activities for kids besides the kids’ club.

Overall, the stay was not worth the money.
We would not stay here again and would not recommend.

6/10

Pleasant

27 Dec 2025

Juliana

Odd layout. Everything is far and there are only 2 golf carts operating that are constantly full. If you have any difficulty walking long distances do not book. If you don’t mind walking 15 mins every time you want to go to the beach or the theater for shows then everything else was pretty good.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

Eric

The beach bar was great and Maria, our concierge, was great.

6/10

Pleasant

25 Dec 2025

Randy

Resort is nice but doesn’t have enough restaurants, equipment, space for the number of guests. We were stuck eating the buffet every meal.

10/10

Exceptional

23 Dec 2025

Lori

All was awesome

8/10

Excellent

22 Dec 2025

XIAO FENG

The

8/10

Excellent

21 Dec 2025

Rafael Antonio Arzuaga

Clean rooms for the most part but some issues tend to arise due to its massive grounds, gotta double check things constantly because they divide the logistics and sometimes 1 group os kore efficient than the other and things get lost in the communication. However, they do their best to fix things up for your benefit. 4.5/5

Leisure Partner

10/10

Exceptional

19 Dec 2025

Agustin

Yes

10/10

Exceptional

04 Dec 2025

Daniel

Everything at the resort was amazing ! People , pools and food!

10/10

Exceptional

04 Dec 2025

Barbara

What an amazing resort, and I've been to many in the Yucatan, that call themselves 5 stars, and this one stands out.
First - it is beautifully laid out and designed. If you don't feel like walking the golf cart take you everywhere. The pools, the rooms, the services simply amazing. Everyone one there is to make your stay truly amazing. I will be back for sure.

Leisure Family

10/10

Exceptional

27 Nov 2025

Nolan McPhail

You can’t go wrong with this choice — the dining, staff, and hotel are all a cut above.

Leisure Family

10/10

Exceptional

24 Nov 2025

Kathleen

Great experience thanks to Maria our VIP concierge. Booking through Expedia gave us the perk of her advanced service. Everyone was super helpful but Maria stood out as she put together the perfect room and the perfect spa packages and dinners for our family. We truly felt like VIPs and can’t wait to return to this fab resort DO NOT MISS THE SPA - and get as many hydrotherapy sessions as you can. I never wanted to leave!!!! Everyone works hard to make you happy

Leisure Family_with_children

10/10

Exceptional

23 Nov 2025

Narinder

Great place to stay

Leisure Family

4/10

Poor

20 Nov 2025

Karina Maria

I rarely leave negative reviews, but this resort experience was so frustrating that I feel obligated to warn others.

Three out of five people in our group became sick for more than half of our stay, and the only common factor was the food and drinks at the resort. What was supposed to be a relaxing vacation turned into days of stomach issues—something no guest should have to deal with.

The automatic lights in the room were a nightmare, constantly shutting off even while I was using the restroom. Waving my arms in the dark is not my idea of a luxury stay.

Getting around the resort was just as bad. The property is huge, yet the shuttles were unreliable, rarely stopping for checked-in guests, and often displaying “check-in/check-out” signs that meant they wouldn’t pick anyone up. We were dismissed multiple times, leading to long, exhausting walks in the heat just to get food or meet our group.

The buffet hours were extremely limited, leaving no food options for hours if you didn’t have a reservation. When it was open, the food was mediocre, not fresh, and many stations were left unattended, which is especially concerning given how many of us got sick.

Room service was no help, with hour-long delays for basic items.

On top of that, the resort feels almost entirely catered to weddings, with blocked-off sections and constant disruptions that make regular guests feel like an afterthought.

And if you’re hoping for nightlife, there is none. The resort becomes completely dull

Leisure Family

10/10

Exceptional

20 Nov 2025

Andrea

My stay was wonderful the hotel was beyond my expectations. Big and modern facilities, amazing variety of food and drinks. Expedia upgraded my stay and gave us a VIP room with ocean view and a welcome gift! I was very impressed. The service was exceptional everywhere, always with a positive and nice attitude. I can assure this is one of my best experiences in an all inclusive resort in the world.

Leisure Family_with_children

6/10

Pleasant

19 Nov 2025

Thiago C Dos

I want to start by saying that the hotel is absolutely beautiful. The rooms, the restaurants, the pools, and the beach — everything is gorgeous. The staff treated us incredibly well, and I honestly don’t have anything bad to say about them. I only have great memories with the staff. I can’t remember many names, but I do remember that Jorge took great care of me at the pool — he was amazing.

The only issue we had was that my friends and I got sick on our second day. We were a group of five, and three of us got sick during the trip. I’m not sure if it was the water or the food. I’ve never had a stomach bug before in my life, and this was my first time. This was also my third time in Cancun and nothing like this had ever happened before. Even sick, I tried to enjoy as much as I could. Unfortunately, things like this happen. I don’t want this situation to take away from how beautiful the hotel is or how wonderful the staff treated us, because they truly went above and beyond every day. I just hope the hotel can look into what might have caused this, so future guests don’t go through the same experience. Besides that, everything else was perfect, and I would love to come back one day when I can fully enjoy everything the resort has to offer.

Leisure Friends

6/10

Pleasant

18 Nov 2025

Bhupinder

Room passage not clean and time clock for alarm not Room is ok

10/10

Exceptional

18 Nov 2025

Adriana

This is my fourth time staying at Grand Palladium Costa Mujeres and I keep coming back because I love how beautiful the resort is and how great the staff treats my family. We stay in the Family Selection side because of the great amenities it offers to families. We love The Nest Restaurant (exclusive to family selection) because the proximity is so convenient and they have a kids club on site that is super helpful during meals. Also, the staff at The Nest were so great to us during our stay and always made us feel welcomed. We especially loved the noche de carnes at the nest, food was so good! We loved the Family selection pool because of all the activities they offer and the attention to families. Throughout our trip, Expedia concierge Maria checked on us daily and assured everything on our trip was going great. Really appreciated her attention throughout our trip! Shout out to our butlers, Sebastian and Felipe for being amazing and helping us book all of our dinners! Shout out to our favorite golf cart driver, Oscar. Thank you for taking us to and from our dinners and being so great and patient with us! I love this place and can’t wait to go back!

10/10

Exceptional

15 Nov 2025

sergio

Muy bien.

10/10

Exceptional

15 Nov 2025

Franklin Elias

Great cleaning staff

Family

8/10

Excellent

14 Nov 2025

Jamie K

It was a great stay. We booked though Expedia. When we first arrived I asked to be be upgraded to a different room and they were more than happy to do so. We stayed in the Loft. Wow! Very impressive! We went to the buffet the first night. Not that great. The food was not warm and we ate something that gave us both a stomach bug. We had to go get some Pepto at one of the shops. $23. For Pepto. The service around the pools mostly catered to the party life next to the bar. They barely came around to the other side of the pool. The boats are cool and a fast way to get around. So I would say all in all. This place is a 4 star out of 5
Cleanliness 5⭐️
Staff 5⭐️
Food 3 ⭐️

10/10

Exceptional

14 Nov 2025

HERNAN

La habitacion es muy comoda y grande, buena vista , muy buen servicio e instalaciones.Recomiendo el restaurant la Boheme , no tanto el italiano Tentazione.Excelente el mayordomo Felipe muy servicial.
El buffet en Isla Blanca es mejor que en Poseidon.Buen servicio de playa y piscina

Partner

10/10

Exceptional

11 Nov 2025

Natalie

Stunning resort and rooms. Staff was friendly, trolley cart service was appreciated. Loved it.

Leisure Family

6/10

Pleasant

09 Nov 2025

Luis

The hotel was beautiful but some of the staff was rude, the room was hot and very humid change rooms on half of or stay and still the same (every thing was wet and sticky). Don’t think I would stay again.

Leisure Family_with_children

10/10

Exceptional

08 Nov 2025

Anxhelo

The room was spotless, the service was great, food was amazing. Everything checked all the boxes. Definitely recommend

10/10

Exceptional

30 Oct 2025

Casey

The resort was great! When we arrived we had an Expedia concierge that was provide that was to us because we booked through hotels.com. Her name was Maria Teresa and she was amazing. Whatever we needed we just contacted her and it was taken care of. We were blown away by the attention we received that others we were traveling with did not.
Definitely would love to go back and absolutely would book with hotels.com.

10/10

Exceptional

26 Oct 2025

Angnea

Must stay at this resort was phenomenal! The staff was very friendly and helpful. The food and drinks were good and there was a lot of nightly entertainment for the adults. Housekeeping did a excellent job with keeping the room clean. Everyone was very kind on the resort. I will come back :)

Leisure Self

10/10

Exceptional

26 Oct 2025

Jennifer

My boyfriend and I went to celebrate our 5 year anniversary and we had an amazing time! All of the staff in every aspect of the resort, was very kind, professional, helpful, and made the experience so great. I want to specifically thank Maria, our VIP concierge who was amazing and went above and beyond for us! Even before check in, she reached out and offered assistance. Throughout our stay, she was very attentive always making sure we were okay and asking if we needed anything. She was particularly helpful in helping us book all restaurants for dinner, last minute tennis, and assisting us with a last minute extended stay of one night, she really provided exceptional customer service. All of the rooms, facilities, restaurants, buffets, and pool areas were very clean. Our experience at the spa was amazing! The staff was great and we really enjoyed all of our services and the hydrotherapy. The food was really great! We enjoyed it all and were impressed by the quality and taste. Overall, we had an amazing time here and would definitely recommend it!!

Leisure Partner

6/10

Pleasant

22 Oct 2025

Chase

Place was nice. Way too far from town! Taxi driver charge way too much to go into town… 75 bucks usd each way.

Leisure Family

10/10

Exceptional

21 Oct 2025

Jorge

It was amazing, everything was excellent but a lot of mosquitoes.

Leisure Family

8/10

Excellent

17 Oct 2025

Khalia Debra

Overall, I had a good stay at the hotel. The staff and service was really excellent (at times it felt like service overload); but the resort had good facilities; and plenty of excursions. The tennis facilities were also excellent.

Leisure Self

8/10

Excellent

17 Oct 2025

Pometheus

It was beautiful but for how we paid for a family of 7 pretty much 930 a day for 2 rooms transportation to the airport and back should be free

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Jezabel Jimenez

«Je tiens à remercier ma concierge Maria pour son professionnalisme et sa gentillesse. Elle est toujours à l’écoute, réactive et attentionnée. Son bon travail fait vraiment une différence au quotidien.

Leisure Partner

10/10

Exceptional

13 Oct 2025

YANET ROCA

Nos encantó, el.hotel esta hermoso, muy limpio y el servicio es excelente, quedé enamorada de este hotel

Leisure Partner

10/10

Exceptional

13 Oct 2025

Rafael

L’ccueil dans la chambre