Name: Grand Palladium Select Costa Mujeres - All Inclusi
Address: Vialidad Paseo Mujeres, Cancun, 77400, MX

10/10

Exceptional

29 Jul 2026

Bryan

Perfect place

10/10

Exceptional

25 Jul 2026

claudio

We had an amazing stay at Grand Palladium Costa Mujeres! The resort is beautiful, clean, and very well maintained. The staff was incredibly friendly, welcoming, and always willing to help with a smile.

The food was excellent, with plenty of restaurants and a great variety of options every day. Our room was spacious, comfortable, and spotless. The pools and beach were absolutely stunning, making it the perfect place to relax.

The entertainment team did a fantastic job, offering fun activities during the day and enjoyable shows at night. Every detail made our vacation memorable.

We truly enjoyed every moment and would highly recommend Grand Palladium Costa Mujeres to anyone looking for a relaxing and enjoyable vacation. We can’t wait to come back!

10/10

Exceptional

22 Jul 2026

Roberto Guadalupe

Más bote y carros de golf ! Para vivir mejor la experiencia

10/10

Exceptional

22 Jul 2026

Roberto Guadalupe

Más bote y carros de golf ! Para vivir mejor la experiencia

10/10

Exceptional

22 Jul 2026

Raymond

I will love to visit again with my family. Staff were very courteous and always willing to help. Excellent buffet breakfast, lunch and dinner in addition to a variety of upscale restaurants at site. Nightly entertainment packages well chosen and enjoyable. Rooms were beautiful and and cleaned everyday. we also loved the blend of nature, well maintained landscaping.

10/10

Exceptional

22 Jul 2026

Sergio

Excelente el hotel h pese a que en esa época existe mucha sargazo en la, la zona del hotel. No tuvimos demasiado y se pudo disfrutar de la playa. Las instalaciones son muy lindas y la atención es excelente especialmente de Maria Teresa Dorantes, que estuvo pendiente de nosotros todo el viaje.

Family_with_children

10/10

Exceptional

20 Jul 2026

Mayra

Outstanding service from everyone! Good was so delicious! Extremely satisfied with everything. Highly recommend!

Family_with_children

10/10

Exceptional

19 Jul 2026

Jeffrey

An outstanding vacation for the entire family. Great, friendly service. Incredible spa. Wonderful rooms. Beach was great with terrific drink service and less seaweed than other hotel (played in the ocean as much as we could). Great food in all the restaurants, including the buffet. The property is very well maintained and clean. Just a terrific week for all, including my wife, and 12 & 15 year old kids.

Family_with_children

10/10

Exceptional

19 Jul 2026

Mauricio Garcia

Nuestra estancia en Grand Palladium Costa Mujeres fue simplemente excelente. Desde nuestra llegada, todo estuvo impecable, con instalaciones hermosas y un servicio de primera.

Como cliente y miembro de Expedia, recibimos un trato preferencial y VIP que hizo nuestra experiencia aún más especial. Queremos agradecer especialmente a María Dorantes, nuestra concierge personal, quien hizo un trabajo extraordinario. Se encargó de gestionar todas nuestras reservaciones en los restaurantes y también en el Rafa Nadal Tennis Center, asegurándose de que todo saliera perfecto y sin ninguna complicación.

Su atención, profesionalismo y amabilidad hicieron una gran diferencia durante nuestras vacaciones. Sin duda, regresaremos y recomendamos este resort a quienes buscan un servicio de lujo y una experiencia inolvidable en Cancún.

Family_with_children

10/10

Exceptional

11 Jul 2026

April

Rooms were a little outdated in the section we were in otherwise we had a great time. Travelled with a family of 10

Family_with_children

10/10

Exceptional

10 Jul 2026

Robert John

Big property, transport by cart or boat is really helpful and fun. Good food options. Specialty restaurants were less than expected, I preferred the main buffet or the small one in the family VIP area.

Family_with_children

6/10

Pleasant

06 Jul 2026

Hassan

Good wuality and selection not good.
Staff not very professional.
Calling from room with long waiting to get someone to respond
Resort beautiful

Partner

10/10

Exceptional

05 Jul 2026

Mayra

Amazing Hotel!

Partner

10/10

Exceptional

04 Jul 2026

Andrae

I was truly impressed with this property. My room was thoroughly cleaned and refreshed every day to a five-star standard. Housekeeping is clearly a top priority, and the attention to detail did not go unnoticed.

Although it is a large resort, the property is exceptionally well maintained and staffed with enough employees to keep everything running smoothly. I would definitely choose to stay here again and highly recommend it to others

Partner

10/10

Exceptional

03 Jul 2026

Kang Il

Went to grand palladium for a family trip, we had a great time! Was my second time at the resort, one time at trs and one time at grand palladium but had a good time at both! Also would highly recommend watching chic, sent my parents to the show and they absolultely loved it

Family

10/10

Exceptional

02 Jul 2026

Nic

Great staff

Partner

10/10

Exceptional

02 Jul 2026

Rayne

Es un resort maravilloso.
Las habitaciones y las instalaciones muy cómodas. Las piscinas y la playa espectaculares con suficiente sillas.

La comida es buena, unos restaurantes mejores que otros. El italiano,
portofino necesita mejores main courses, pero Irving muy amable atendiendo a los comensales.
Los buffets son buenos y variados.
Mi única observación es que note que no se respeta en algunos casos los horarios. Cierran a las 4 PM por ejemplo para el lunch pero si llega de la playa 3:20 - 3:30 Pm en la mayoría de las estaciones no quieren preparar algo específico (porción de carne o pescado, dicen que ya solo lo que queda visible y urgen en pedir bebidas etc porque ya están cerrando.
Lo mismo ocurre con algunas piscinas y otros servicios. Me pareció inusual porque en cualquier hotel por ejemplo, en Estados Unidos, se cumplen los horarios de los servicios hasta el minuto exacto.

De resto, gran atención de los mayordomos o guías a través del chat. En todo momento te hacen sentir acompañado y apoyado.
Sin duda, regresaría muchas veces. GRACIAS

Family_with_children

10/10

Exceptional

01 Jul 2026

Hector Jose

Recomiendo ampliamente, fue la primera vez que lo visito mi estancia fue Perfecta todo estuvo muy bien.

10/10

Exceptional

30 Jun 2026

Naomi

Family friendly

Family_with_children

10/10

Exceptional

30 Jun 2026

Genesy

Excellent.

Friends

4/10

Poor

29 Jun 2026

MANOUCHEHR

Our stay at the Grand Palladium in Cancun was unfortunately very disappointing.
The biggest issue was that maintenance and repair work was taking place on the same floor as our room. The constant noise lasted for two days and completely disrupted what was supposed to be a relaxing vacation. When we complained and requested a room change, the staff insisted that no work was being done on our floor and said they had no rooms available because the hotel was overbooked. When I showed them pictures and videos of the work happening outside our room, they finally offered us a room change, but it was very late in the day and didn’t make sense for us to move just for the last day. It was frustrating to have our concerns dismissed while we were clearly dealing with the noise every day.
Housekeeping also fell well below expectations. The room was not cleaned thoroughly—there was dust under the TV and in other areas—and the staff repeatedly forgot to replenish basic amenities. We had to call several times just to receive items that should have been provided automatically.
The food quality was disappointing as well. The selection was mediocre, and the fruit stations were often empty or not replenished in a timely manner.
To make matters worse, the coffee served at breakfast and through room service was consistently cold.
Overall, this was not the level of service or quality we expected from a resort of this reputation.

Friends

10/10

Exceptional

27 Jun 2026

Juan mendoza

Su servicio en todo el hotel es muy bueno

Partner

10/10

Exceptional

26 Jun 2026

Vincent

Food was great, resort was beautiful the convenience of getting around the resort was awesome! Definitely a 10!

Family

10/10

Exceptional

26 Jun 2026

Adolfo Steven Cedillo

Overall, we had a pleasant stay and the staff went out of their way to make sure we were comfortable. The room was clean and the hotel facilities were top-notch.

Family_with_children

10/10

Exceptional

25 Jun 2026

Anita

We had an amazing family vacation at the Grand Palladium Costa Mujeres! The resort is absolutely beautiful, the beach was gorgeous, and everything was incredibly clean and well maintained. The pools were fantastic, there were plenty of activities for both kids and adults, and we never ran out of things to do.
The staff truly made our stay special. Everyone was friendly, welcoming, and worked hard to make sure we had a great experience. The food offered a great variety, and we always found something everyone in our family enjoyed.
Our room was spacious, comfortable, and exactly what we needed for our family. The entire property is stunning and easy to get around.
This was our children's first trip to Mexico, and it couldn't have been a better experience. We made memories we'll never forget and are already talking about coming back. Thank you, Grand Palladium, for an unforgettable vacation! 🌴☀️🇲🇽

Family_with_children

10/10

Exceptional

16 Jun 2026

Jeffrey Jay

Its about 45 minutes from the airport. The property is large but not to big. Beautifully landscaped with lots of shuttles at the busy times to move you around if needed. The butler is a nice addition to have someone to help rectify any issues or help book dinner reservations. Tons on beach chairs and umbrellas, pools are nice and was always able to get loungers for all of us at the same time. Food was average to above average for the all inclusives that we've visited. The restaurants seam a little disorganized as you may need to wait longer than what would be normally expected, but yet we were a party of 9 each time, 6 adults and 3 kids. Overall all of as were extremely pleased with it stay and would highly recomend the resort as we had a great time! Thank you to the entire staff of the Grand Palladium Costa Mujeres!

Family_with_children

10/10

Exceptional

16 Jun 2026

Kelsy Jo

We enjoyed an awesome stay at Grand Palladium costa mujeres- thanks to our concierge Dan and family selection pool staff (Diego and female pool butler- I forgot her name but she was so helpful- I believe it started with a J!). A big thanks to Jesus for awesome entertainment and for taking us paddle boarding! I was bummed we weren’t able to get our room when we arrived but I was met by Oscar at bellservice who made sure our beginning was as good as possible. Thanks Oscar! Our boys also had a wonderful time in the kids club- they were greeted with friendly staff each day! We hope to be able to return soon!

Family_with_children

10/10

Exceptional

16 Jun 2026

Oliver

We stayed at the Grand Palladium for 10 nights, and as far as all inclusive hotel resorts go, this has by far been the best one.

Each and every member of staff were fantastic, and especially those who made our time here even more special.
- Wilian, restaurant manager was exceptional in being the best host
- POP entertainment Jaden, Emiliano & Reinhard for keeping us well entertained
- Rafael Jara head chef, incredible food and quality dishes. Also taught us how to make an authentic Guac!
- Finally, Jennifer front of house for being accommodating each and every day.

The only downside would be it takes roughly an house to get here from the airport, and the Expedia transfer was not on time.

We would happily return. Thank you

8/10

Excellent

16 Jun 2026

Yurien

Good hotel. They just need to offer more fun activities.

Family_with_children

10/10

Exceptional

15 Jun 2026

Andrew

Resort was beautiful, staff was friendly, amenities were great. Best All-Inclusive my family and I have stayed at.

Family_with_children

10/10

Exceptional

14 Jun 2026

Veronica

The resort is beautiful and huge. The rooms are clean and the staff are all nice. The food is great. I loved it. The mosquitoes were bad but other than that everything was as exceptional.

Family_with_children

8/10

Excellent

12 Jun 2026

Beth

The resort was very clean and always a friendly employee nearby to serve. The pools were nice and there was constant access to food :) Our only setback was that we were unaware of the daily schedule of what the hotel offered their guests at no extra charge, so we missed out on the paddle boarding & boat tours, etc. But it was a great family trip & we had a wonderful time!

Family_with_children

10/10

Exceptional

11 Jun 2026

Leigh

What a beautiful resort! We found it to have a very unique layout with a canal-like waterway throughout (that offers water taxi’s)and a very cool Village area where all the restaurants were along with the outdoor theatre and shopping. The food was good, both at the buffets and at each restaurant, and there was always lots of space by the pool.

We also had access to a VIP Concierge service and Dan was awesome with personal check-ins, daily itineraries and restaurant reservation confirmations.

We had an amazing stay and would highly recommend!

Family_with_children

10/10

Exceptional

10 Jun 2026

Tyler

The whole experience was amazing.

Family_with_children

10/10

Exceptional

07 Jun 2026

Carlos

Some receptionist are helpful but some are not

Family_with_children

10/10

Exceptional

05 Jun 2026

Anthony

The staff very friendly the hotel very clean and big and the food great

Family_with_children

4/10

Poor

04 Jun 2026

Dalen J

Underwhelmed

Family_with_children

10/10

Exceptional

01 Jun 2026

Dioselina

The staff was amazing, the amenities are great, recommend to everyone.

Partner

6/10

Pleasant

31 May 2026

Paula

Clean rooms, uncoordinated staff, terrible check in process, all 20 of us arrived at different times and all had issues checking in, it took over an hour. Rooms were not ready at 3 and some had to settle with other types of room since the originally booked wasnt ready. Golf carts not always available, buffet food was borderline ok, not suited for big group: impossible to get a reservation for large group even with help from butler. Butler Claudio was professional, very personable and tried his best.

Family_with_children

8/10

Excellent

28 May 2026

Raul

The room was very clean and the clean staff was very serviceful and kind. Dan Herrera our concierge made our stay very smooth following every request made, restaurants reservations, extra information, and more, he is very kind and polite. Our stay was in general very pleasant and out of stress.

Family

10/10

Exceptional

26 May 2026

Joshua

Cannot say anything bad about this stay.

I will add that this was our third resort we stayed at over the many days we spent in MX, and we could not get enough of it here. Food, vibes, space, entertainment, pools.

Incredible.

Partner

10/10

Exceptional

26 May 2026

Montserrat

El hotel muy lindo, el servicio muy bueno y la comida del restaurante japonés estaba buena.
Las habitaciones hermosas y cómodas.

Self

10/10

Exceptional

17 May 2026

Tania

staff was really great and food was some of the best. really enjoyed our time here

Partner

10/10

Exceptional

16 May 2026

Jenny

Excelente 10 de 10 la comida rica, la habitación hermosa limpia nuestra camarera Jenny siempre limpio nuestra habitación, el personal atento respetuoso, la bebida muy buena volvería sin pensarlo

Family_with_children

10/10

Exceptional

16 May 2026

Jacklene

We had an amazing time at this resort booking through Expedia. We had VIP access. Chic Cabaret show was worth every penny. Beach was beautiful. Amenities were plenty. So much that you cannot experience everything in a one week trip. We will go back again sometime soon.

Partner

8/10

Excellent

12 May 2026

Imani

First off I didn’t see a single bug the entire stay, Even extended my trip a day. If you do extend please go down to re-register your bracelet as no one told me and I was locked out. Schedule the spa with the activities people instead of at the spa because it’s cheaper. The maps are intimidating but just walk around or take the golf carts to go where you want to go. Do the karaoke. Dorado was delicious. My room was great except there was no hand soap when I arrived. Staff was amazing. My concierge could’ve been more responsive but You get your moneys worth with this place. I’ll definitely be back soon!

Friends

2/10

Poor

12 May 2026

renee

You are unable to contact anyone in case you have problems so don’t bother staying there even Expedia tried to contact them for 72 hours. They never responded if they do pick up the hang of the phone they have a very bad communication, especially central communication. To the Hotels.com Travel Team,

Thank you for your continued assistance regarding my reservation and waiver request. I truly appreciate the time and effort the representatives have taken to communicate with me during this very difficult situation.

I would like to formally explain the hardship surrounding this reservation and respectfully request continued assistance regarding the cancellation and refund review.

After traveling on a six-hour flight and spending the previous night without sleep, I arrived already physically exhausted. Unfortunately, I later realized that I was not at the destination where my family and my son’s wedding activities were taking place. My family was staying at another hotel, while I was isolated at a different location during one of the most important moments in my son’s life.

Throughout this experience, I made several attempts to resolve the issue and communicate with the hotel. I also understand from multiple representatives that Hotels.com repeatedly attempted to contact the property on my behalf over several days.

Due to the emotional stress, exhaustion, communication difficulties, and the distance from my family, I ultimately had no choice but to secure another hotel closer

10/10

Exceptional

07 May 2026

Pascal

Great stay - Dani was great

10/10

Exceptional

03 May 2026

Kelly

The room was lovely and well stocked with drinks and small snacks. As well as a plate of fresh fruit and champagne for being an Expedia gold member. The mattress and pillows were super comfy. The biggest perks were the staff and the property. Everyone was so helpful and kind and the entire place was absolutely pristine. There were always plenty of loungers available at the pools and the beach. I do wish they had more permanent shade options on the beach as it was too windy for the umbrellas and I got crazy burnt, but I didn't want to miss out on the beach!

Self

10/10

Exceptional

29 Apr 2026

Dominic

The service level provided by each and every concierge (butler) that we encountered was world class.

Partner

10/10

Exceptional

29 Apr 2026

Skylar

Had a great time at Grand Palladium Costa Mujeres for a week with my family of 4. 2 buffets available to all guests, 7 bookable a la carte restaurants, multiple pools, snack bars, drink bars, entertainment, shows, and of course a beautiful beach coastline. Be aware that many amenities such as pools, bars, buffets, liquor selection, are locked behind a \"VIP\" paywall. Different colored wristbands offer different levels of access at the resort. We were given VIP access (black wristband) for booking through Expedia.ca which gave us basically all access, but my family and friends We're not (pink wrostband), booking through other methods. They have flexibility in room requests/adjustments and accomodations for babies, children etc. We had a concierge contact via WhatsApp messagin us daily with the scheduled events and activities for the day, and offering to book us virtually anything we wanted to do here. I'm sure this resort has everything you need and want out of a Mexico All Inclusive package. If you've been to an all-inclusive resort before, this will likely top it, and if you haven't, you might be disappointed going elsewhere. :P Special shoutouts to the Indian and Mexican restaurants, our concierge contacts Dan and Emiliano, and the rest of friendly staff who look to please you day and night. Would absolutely visit again!

Family_with_children

10/10

Exceptional

21 Apr 2026

Dennis

We had a great stay at Grand Palladium Select Costa Mujeres. The resort itself is absolutely immaculate—everything was spotless, well maintained, and the grounds were beautiful.

Breakfast was good with lots of fresh fruit always available, which we really enjoyed. Lunch had plenty of good options, but our absolute favourite was the wood-fired pizza and gelato—both were excellent and something we looked forward to every day. Dinners were okay, not as memorable as lunch, but still decent with enough variety.

Overall, the cleanliness, beautiful resort, and amazing lunch options made this a very enjoyable vacation, and we would definitely return.

10/10

Exceptional

20 Apr 2026

Isaac

Great place to stay very fresh food and family friendly. I’m ready to hit back !

8/10

Excellent

18 Apr 2026

Trinece

Loved Every Thing I Booked Through Expedia Very Last Minute For A Wedding And For The Two Days We Stayed It Was Nice And Clean And The Staff Was Very Welcoming And Helpful. Definitely Visiting Again For Longer.

Partner

10/10

Exceptional

18 Apr 2026

Shahaira

The grand palladium in costa mujeres is the first and best resort I have ever been to!! The room was clean, the property was beautiful, and the food was delicious! I can’t wait to come back!! The staff were super attentive and tried their very best to help me out with anything I needed! Thank you grand palladium!!

Family_with_children

10/10

Exceptional

13 Apr 2026

Jenna

Food and drinks were wonderful. Staff are always friendly and willing to help out.

Family_with_children

10/10

Exceptional

08 Apr 2026

carlos

Awesome , just the beach sagasum

Partner

10/10

Exceptional

07 Apr 2026

Jennifer

This was my family’s second stay at The Grand Palldium in Costa Muejeres. It truly feels like a paradise away from the hustle and bustle of every day life. The grounds and the property are beautiful and well-manicured. The spa was extraordinary - the hydrotherapy circuit was refreshing and relaxing. The services were comparable to a high end spa. I had a facial that left my skin looking fresh for days.

To get around the property there are golf carts and boats. My family had fun picking which way to travel when going anywhere on the property.

The staff (95% of them) are very caring and helpful. They are very hard working and the housekeeping staff was also constantly cleaning and available (we needed the rollaway bed made up; they were there within the hour).

Our favorite was a boat captain named Arturo. We would cheer when we saw him and he always had a wide smile for us and a jolly laugh when telling us stories. He felt like part of our vacation family.

Thank you to all the staff for creating a great experience for us and my 2 boys.

Family_with_children

10/10

Exceptional

07 Apr 2026

Jayna

I think the only I think everything was wonderful. The staff were helpful. Food was delicious. People were very gracious. The only thing I felt to be challenging was navigating the property and understanding how certain systems worked but as soon as I asked, I got the information I needed. Thank you.

10/10

Exceptional

31 Mar 2026

Shayan

My family and I had a great time at this resort. It was our first time and we had a great experience. All the staffs are friendly. Our bottler Emiliano Rivera from Guest services helped us alot and Ricardo was the best bartender from the family selection. The Rafa Nadal Academy was also briallliant. Highly recommeneded.

Family_with_children

10/10

Exceptional

29 Mar 2026

Kristina

Family friendly property with good variety of restaurants and activities. Beach was lovely. The hotel is focused on environmental sustainability so bring your water bottle for fill stations.

Family_with_children

10/10

Exceptional

27 Mar 2026

magda carolina

Family friendly this is our third stay in the hotel. It is extremely beautiful. The spa it’s probably the best one I have been. Lots to do top notch experience

Family_with_children

10/10

Exceptional

24 Mar 2026

Cameron

Everything was great, my concierge Emiliano Rivera made the experience beyond amazing

Friends

10/10

Exceptional

24 Mar 2026

Carolyn

Great service by Emiliano

Friends

10/10

Exceptional

23 Mar 2026

Juventino

Great place to visit with family

Family_with_children

10/10

Exceptional

22 Mar 2026

Jessica

I had a wonderful stay at Grand Palladium Costa Mujeres. The facilities are beautiful, well maintained, and thoughtfully designed, making it easy to relax and enjoy the experience.

What truly stood out was the level of service. The staff were consistently kind and proactive - whether it was stopping golf carts or boats to help me get around, I always felt supported and taken care of.

I travelled alone with my young son, and the experience was seamless. The resort offered ease, comfort, and entertainment, which made the trip especially enjoyable for both of us.

A special thank you to Emiliano and Jonathan Del Valle, who was incredibly responsive, helpful, and always checking in to see if we needed anything. Their support made a meaningful difference in our stay.

Overall, a very positive experience, and I would absolutely return.

8/10

Excellent

19 Mar 2026

Tamie Jo

The activities were great, the food was ok, a few of the omelet chefs were quite rude. I had a garden room view. The property was nice.

Friends

10/10

Exceptional

19 Mar 2026

Samuel

Everything was just as it was advertised. Staff was great.

8/10

Excellent

18 Mar 2026

Gina

Yes

10/10

Exceptional

14 Mar 2026

Raymond

No ocean view, but overall had a great time with the family.

10/10

Exceptional

05 Mar 2026

Taisuke

The room was clean, and the hot water temperature was good. There were staff on the beach who took drink orders, which made the experience stress-free. However, the humidity in the room was quite high, which caused a musty smell like mold, so it would have been better if there had been a dehumidifier.

Partner

10/10

Exceptional

26 Feb 2026

Francisco

Everything was great staff very friendly and accommodating!

6/10

Pleasant

25 Feb 2026

DZEJLA

A few Outlets didn’t work,

6/10

Pleasant

23 Feb 2026

jose

Food not great
Not alot of choices
Really nothing great

Family

10/10

Exceptional

15 Feb 2026

Samantha

Service was exceptional at this property, every employee seemed to go above and beyond. We stayed at the Family Selection and they had so many activities and surprises for our family. Have frequented other all inclusives in the area and this one is at the top of the list for a family vacation spot.

Leisure Family_with_children

10/10

Exceptional

09 Feb 2026

Barbara

We experienced a warm welcome and continued attention to all our needs during our stay at the Grand Palladium. Such a beautiful and very well cared for setting with attention to even the small details. The staff was engaging and pleasant throughout our stay.
Special kudos to Maria Dorantes (VIP Concierge Grand Palladium) for her caring support during our stay.
The food was delicious in all the various restaurants we frequented. We look forward to returning.

Leisure

10/10

Exceptional

08 Feb 2026

Banvir

Staff were amazing, upon check in we were given complimentary access to the TRS side. Maria with the concierge helped us as well and was able to book tennis and restaurants, she was very helpful. We will be returning!

Leisure Partner

10/10

Exceptional

08 Feb 2026

Angela

The room was fantastic. The staff was awesome. The bartenders at the pool were phenomenal. The resort is beautiful!

Leisure Friends

8/10

Excellent

07 Feb 2026

Kateryna

Room was great!
Receptionist was very welcoming!
However staff at the resort not as much.

10/10

Exceptional

06 Feb 2026

kaitlin

Yes!!

Leisure Family

8/10

Excellent

06 Feb 2026

Rachael

We stayed at this hotel for 11 nights and while the resort itself is impressive and visually stunning, the service didn’t consistently reflect a 5-star experience — often feeling closer to 3-star.
Many staff were excellent and deserve recognition, particularly Pedro in TRS, Odon in the Japanese restaurant, and Maria, our WhatsApp concierge, who was responsive and genuinely helpful throughout our stay.
Unfortunately, reception was a major letdown. Staff were unfriendly and our checkout experience was very poor. We were overcharged on our bill and, when queried, reception could not provide a printed invoice. This left a very bad impression as we departed and felt unprofessional for a hotel of this calibre.
We also had issues with our room keys/wristbands being deactivated twice during our stay, both times in the evening, resulting in a 10-minute walk back to reception. Although resolved, it was their error and we expected a better apology.

Despite having premium drinks included, these were unavailable in the sports bar and pool bar, with no clear explanation. Premium spirits also had to be specifically requested or you were given local brands by default. The steak restaurant charged extra for “premium” cuts, which felt unreasonable for an all-inclusive resort.
The outdoor jacuzzi failed on two occasions, only discovered after filling it. Minor but frustrating issues also added up — the upstairs minibar wasn’t replenished, adapters weren’t available to borrow (requiring a $12)

Partner

10/10

Exceptional

27 Jan 2026

Samy

Great experience
Beautiful resort
Nice staff
Beautiful beach and multiple pools
Great food

Leisure Family

10/10

Exceptional

26 Jan 2026

Elise June McNaughton

We had a very warm welcome by the staff and in our room. Room was clean and comfortable. Staff was very helpful. For example, we had issues with our 3rd party airport shuttle and Brando assisted with securing a different ride.

Leisure Family

6/10

Pleasant

20 Jan 2026

Susan

This was probably the worst food i have had at an all inclusive. What a disservice to your employees. They all do an excellent job and then people will not come back because your food was so terrible. 5 star hotel with 2 star food

Leisure Family

8/10

Excellent

12 Jan 2026

Judith

The resort is beautiful and well maintained; the room was lovely and we enjoyed the balcony. The beach is gorgeous and great for walking. The activities were enjoyable. The staff was friendly. I disliked the loud music that was piped in everywhere except the beach. While it’s an all inclusive resort make sure to bring plenty of small bills for tips.

Leisure Partner

6/10

Pleasant

09 Jan 2026

Alexandra

Food was below average, cold and not filled frequently for all meals

Leisure Family

10/10

Exceptional

06 Jan 2026

Marie Pier

C est vraiment le meilleur hotel que j ai fais au Mexique! Pour en avoir fais plusieurs je recommande. Nous etions une famille de 6 2 adultes et 4 enfants et nous avons pris les chambres reguliere. La nourriture, les piscines tout etait wow.

Leisure Family

8/10

Excellent

05 Jan 2026

Jessica

Breakfast was fresh and there were many options in the main buffet.

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Jaime

Overall everything was decent! Food was decent but very kid friendly. Definitely not a couple trip but more of a family. Maria was texting us through WhatsApp and made life much easier for our group! She was the best!! 10/10 for her service!

Leisure Family

10/10

Exceptional

01 Jan 2026

harvey

5 star in every respect resort.
We had great service especially our concierge. Maria Dorantes was our concierge she arranged prior to our visit restaurant reservations, a room upgrade and transportation to the hotel from the airport.
Maria was an enormous part of our wonderful experience.
We will definitely return.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Dennis

Our VIP Concierge (Maria) Grand Palladium was very responsive and helpful in arranging nightly dinner reservations for our large family group.

Leisure Family

8/10

Excellent

30 Dec 2025

Asma

The room was great, excellent view. I loved that there was always something to do regardless of the time of day. The trip was extra special because I had exclusive access to an Expedia staff member on WhatsApp. Maria was so helpful and checked in on me, made sure I had my dinner reservations confirmed.

My only concern was that housekeeping staff entered my room twice, despite telling them in person and having the do not disturb sign on both days. I had no valuables so didn't think much about it, but something to keep in mind when leaving the room.

Leisure Self

6/10

Pleasant

28 Dec 2025

Janna

For he price paid totally not worth it.

Leisure Family_with_children

6/10

Pleasant

28 Dec 2025

Jhosye Patricio

Pros:
Beautiful, well-maintained hotel.
The rooms were spacious and comfortable.
Most of the staff were professional, friendly, and helpful.
The à la carte restaurants were just okay.
The beach was nice.

Cons:
We tried to make dinner reservations in advance but were unable to get the restaurants or times we requested. Be aware that if you don’t have reservations for the à la carte restaurants, you will have to eat at the buffet, which was not good.
The nightly shows were very basic and boring—definitely not what you would expect from a 5-star resort.
There were only two restaurants open for breakfast for a resort with over 600 rooms, and the food was bland and basic, with limited options.
Drinks were watered down.
There were not many activities for kids besides the kids’ club.

Overall, the stay was not worth the money.
We would not stay here again and would not recommend.

6/10

Pleasant

27 Dec 2025

Juliana

Odd layout. Everything is far and there are only 2 golf carts operating that are constantly full. If you have any difficulty walking long distances do not book. If you don’t mind walking 15 mins every time you want to go to the beach or the theater for shows then everything else was pretty good.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

Eric

The beach bar was great and Maria, our concierge, was great.

6/10

Pleasant

25 Dec 2025

Randy

Resort is nice but doesn’t have enough restaurants, equipment, space for the number of guests. We were stuck eating the buffet every meal.

10/10

Exceptional

23 Dec 2025

Lori

All was awesome

8/10

Excellent

22 Dec 2025

XIAO FENG

The

8/10

Excellent

21 Dec 2025

Rafael Antonio Arzuaga

Clean rooms for the most part but some issues tend to arise due to its massive grounds, gotta double check things constantly because they divide the logistics and sometimes 1 group os kore efficient than the other and things get lost in the communication. However, they do their best to fix things up for your benefit. 4.5/5

Leisure Partner