Elite Vacation Club

10/10

Exceptional

06 Jun 2026

Rogelio

WOW! Did not expect such a beautiful stay as the one we had. My group had 2 rooms and they were both suites- ABSOLUTELY BEAUTIFUL. It was like a small apartment fully equipped with a washer and dryer! My parents absolutely loved this place. The entire staff was so pleasant especially the person who checked us in unfortunately I did for get his name. Very pleasant stay, we are so happy.

Family_with_children

10/10

Exceptional

16 May 2026

EFREN

Completely satisfied

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Joseph

Great staff, beautiful property!

Partner

10/10

Exceptional

11 Dec 2025

Tara

Everyone was amazing. The bed was fabulous. Lots of pools so not crowded and such a great beach

Leisure Self

10/10

Exceptional

16 Oct 2025

Tiffany

Everything was fabulous

10/10

Exceptional

23 Sep 2025

Agatha

Excellent time at the hotel. It was worth every penny spent

10/10

Exceptional

21 Sep 2025

Fernando

Beds are very comfortable. Friendly staff! Beautiful pools. Very clean!

Leisure Family_with_children

4/10

Poor

15 Sep 2025

Erfan

Concierge tries to upsell and it’s pretty annoying. If you say no, they make you feel guilty. There was also lots of construction in the rooms surrounding ours, and they wouldn’t do anything about it.

8/10

Excellent

07 Sep 2025

Antonio

Aweee man Definitely one for the books would come again we had a great time, it was my son birthday and Gabriela upgraded our room!!!! She was amazinggg and Oscar super !! Food was good place is beautiful, Karla upfront is super dope helped us plenty, watch out for Luis dude think he owns the resort; super rude and entitled.

Leisure Family_with_children

10/10

Exceptional

23 May 2025

Kale

I love everything

Leisure Partner

10/10

Exceptional

15 May 2025

Angela

Super cool

Leisure Friends

10/10

Exceptional

09 May 2025

Carlos

Beautiful hotel

Leisure Family

10/10

Exceptional

24 Apr 2025

Tanisha

Loved it

Leisure Family

10/10

Exceptional

17 Apr 2025

Mia

Wonderful Family Vacay - Great Food.

Wonderful trip and the food was amazing! All of the restaurants were A1! The beach was a little rocky, but we still enjoyed the pools, etc.

Friends_and_family Family

10/10

Exceptional

07 Apr 2025

Christa

A great baby moon!

We had a wonderful time for our baby moon! It was the perfect stay, staff was great, the property was great the overall trip was the best!

Partner

8/10

Excellent

07 Mar 2025

Steffanie

This was our first time at this resort and it was amazing. The staff was more than top notch. Everyone seemed to be happy to help and be available for you at any time. The room upgrade was perfect!! The rooms and resort was clean and I had no issues with anything!! Thank you for a stay we will always remember.

Leisure Family

4/10

Poor

05 Mar 2025

livanessa

The hotel was clean and beautiful. The pools were outstanding, on the downside no entertainment for adults. It was pretty boring. besides swimming in the pool and the ocean, there was nothing to do all day. The food was extremely expensive. The hotel promote are all inclusive and all-inclusive to my understanding. include food and drink's No food and drink was included with the booking.

Leisure Partner

2/10

Poor

24 Dec 2024

Efrat

**Extremely Disappointing Experience – Do NOT Book Here!**

I booked a non-refundable package at this hotel, and unfortunately, I tested positive for COVID right before my stay. Despite my situation, the hotel refused to offer any assistance or allow me to reschedule, and instead insisted I still come to the hotel. They didn’t care about my health or the safety of other guests—they just wanted get my money.

I reached out multiple times, but nobody ever called me back, and no one offered a solution. It was completely heartless. I was responsible enough to stay home to avoid infecting others, but the hotel couldn’t have cared less they wanted me to with my Covid to there hotel didn’t care from the other guest just not to get me money back . In the end, they took my money without me even stepping foot on the property.

This is the worst customer service I’ve ever experienced. They showed zero empathy and made it clear that their priority is money, not guest safety or well-being. Do yourself a favor and avoid this hotel at all costs.

Leisure Family_with_children

10/10

Exceptional

14 Dec 2024

Ronald H Braswell

This resort is fabulous. Staff was very helpful and friendly.

Leisure Partner

10/10

Exceptional

06 Dec 2024

Maria

Beautiful place, well maintained and excellent customer service!

Leisure Partner

10/10

Exceptional

01 Dec 2024

Alecia Marie

Love staying here anytime we're in Cancun this is where we stay. The staff everywhere here are so friendly, helpful and always do a great job. It's nice and quite at night and even when they're full you don't feel like it is overcrowded at all. Love everything about this resort. We'll definitely be back soon.

Leisure Family

8/10

Excellent

03 Aug 2024

Makarios

The activities were great! (Ricky Rocks!) Food and alcohol were good. Service was friendly and honest. The gym was smelly so we didn’t use it because of that, but would have liked to.

Leisure

8/10

Excellent

24 Jun 2024

Kesha

Cleaning

Leisure

10/10

Exceptional

12 May 2024

Alecia Marie

Everything was beautiful, we booked our reservations for dinner before arriving and it went smoothly. As always the staff is friendly, welcoming, hard working and super helpful. We've been here quite a few times in the past few years since our first stay for our honeymoon. Highly recommend this resort.

Leisure Partner

4/10

Poor

09 May 2024

Robert Edward

The pools where nice the staff were so so the liquor was terrible and watered down the staff always try to get you somewhere into spending slot
Of money for literally everything they charge for they told us we had all inclusive up until we arrived there they said it wasn’t all inclusive and had to end up spending money for everything when we made sure to get a all inclusive resort, and they know now you have no other choice After traveling there and taking multiple layover flights to get there and sleeping at random airports to get to that resort and then being told that our stay wasn’t all inclusive and we have no other choice but to end up staying there. Other then that the place was ok but not really much to do there at that resort !

Leisure

10/10

Exceptional

06 May 2024

Cindy Anai

I enjoyed my stay here! Everyone is very friendly making my stay so enjoyable. Diego, Jorge, and Yair were very friendly and helpful at the water sports section.

Adrian and Abel were two of our favorite bartenders, our entire experience wouldn't have been the same without them! I will definitely be returning thanks to my experience with them!

Leisure Friends

10/10

Exceptional

04 May 2024

Lee

Had a great time at the resort, it was beautiful and perfect for days spent at the pool and the beach!

Leisure Family_with_children

10/10

Exceptional

24 Apr 2024

Tamika

MY HUSBAND AND I HAD A GREAT TIME! WE WAS THERE CELEBRATING MY 49TH BIRTHDAY! WE WILL BE BACK SOON!

Leisure Partner

10/10

Exceptional

21 Apr 2024

Bianca

Beautiful property and friendly and helpful staff.

Leisure Family

10/10

Exceptional

18 Apr 2024

Bianca T

Na

Leisure Family

10/10

Exceptional

15 Apr 2024

Adrian Leonardo

This resort was very clean and courteous ,

Leisure Partner

8/10

Excellent

15 Apr 2024

Suzette

The hotel can become very expensive due to charge of every meal.

Leisure Self

10/10

Exceptional

13 Apr 2024

Eduardo

Na

10/10

Exceptional

25 Mar 2024

Tracy

Great hotel for family vacation

Leisure Family

10/10

Exceptional

13 Mar 2024

Henry

Nice restaurants, exceptional rooms - large, clean, modern. Staff excellent.

Business_and_leisure

10/10

Exceptional

28 Feb 2024

Bret

Loved the resort! Everything was great

Leisure Partner

8/10

Excellent

25 Feb 2024

Leszek

View

Leisure Family

4/10

Poor

20 Feb 2024

Kelton

First thing you should know is that this resort is a time share, a detail I only discovered during check-in after booking through Travelocity.com. I advise against engaging in the time share option, even if tempted by a deal. While the lobby was lackluster compared to other resorts I've visited, the junior suite was acceptable, albeit lacking a microwave. Opting for an all-inclusive package is essential. The dining experience was abysmal, requiring reservations for every restaurant except the God-awful buffet. Breakfast was passable but limited. Staff were generally pleasant, except regarding time share matters. Room service operating 24/7 was a positive, but overall quality of food was lacking, including desserts. I unequivocally would not return. Additionally, the resort's location offered little in terms of nearby activities, situated in a somewhat unsafe-looking city area with constant traffic and sirens. Unlike most resorts, there was a lack of entertainment options, and restaurant were not all open at the same time, so you couldn't even try all of them. The necessity to sign receipts for all-inclusive services defied logic. If you have a choice do not choose Villa Del Palmar.

Leisure Partner

8/10

Excellent

14 Feb 2024

Tania Cruz

Property is in excellent conditions. Two things to be aware of - this site has 2 different options one is an ALL inclusive package, the other is ROOM only!!! Please make sure to pick the one that fits the best For you and don’t rush choosing the right option for you & family. I went on a birthday trip and I accidentally booked the only that only the room, after trying to communicate with the hotel staff a few times found out the day before arriving to Cancun that the package I chose wasn’t all inclusive- once at the facility they offered me the all inclusive for $900 more…which we refused. Instead we bought tours with food included. Another thing is, if you would like everything walking distance or with public transportation nearby DON’T do the Punta Sam area. Is nice for relaxing if you’re doing the all inclusive and not planning to do any tours, this is an excellent option for you. Also the ferry to Isla Mujeres is right next to the hotel which was a plus. Not bad for being our first time in the area but would’ve done another area with more transportation options and/or walking distance places. Hoping my review helps!

Leisure Partner

6/10

Pleasant

03 Jan 2024

Hassan

Hotel location and property is very nice. I usually add all the point while taking decision on the stuff. Here are points consider before selecting this.
1- all inclusive is not good, if you are on all inclusive the average delay is 45 min which they asked but it can go up to 2 hours
2- all inclusive you can order 2 dishes per person
3- location is far from downtown and hotel zone
4- very expensive to use there service 50usd per person
5- enforce tip system for everything. Where as i stayed in Riu they don’t even ask
6- i asked for blanket and they never give me.
7- try to sell their new property.
8- property is congested too. Not like others where you can enjoy.
9- even hotel pick up and drop is 50usd

Positive point: nice but congested property, food is really good.
Negative Points: service, staff is not polite, all-inclusive is trap.

4/10

Poor

28 Aug 2023

Andy

Property is pretty far and not in the best neighborhood

10/10

Exceptional

02 Aug 2023

Michael

We loved the vacation we will back again. The resort and hotel is beautiful.

8/10

Excellent

13 Jul 2023

Trang

The property itself is massive and I love that it is far from the other cancun hotels. Yes, it is located farther north of Cancun, but the benefit of not having an overcrowded beach is the best. I love having access to the private beach coast. Dining option was also good. We did not opted in for the all inclusive since we didn't think we would eat or drink that much to make it worth it. We ended up paying a la carte for our dinning. We mostly ate at the buffet restaurants since most of the other one had long lines and require restorations. It was nice that the buffet had different menus each night to offer a change of food. Over all the staff was super nice and our room was a nice and roomy. We got upgraded to a 1 bedroom, which offered us two bathrooms and a kitchen. The bedroom had a nice big king size bedroom with a murphy bed in the living room area. It also had a patio with a hammock. Great view of the pool area and beach. What I did not like about the resort is that if you stay at the resorts, you have to get up early to get a seat around the pool. I was not aware that most people would put their items or towels on the pool chairs to \"reserved\" their chairs.

Leisure Family

8/10

Excellent

07 Jul 2023

Marco Antonio

Overall the property was very good just a few points from being excellent. Staff was friendly and food was good. The beach was ok not that clear and quite a bit of seaweed on the beach but they do try to keep it clean I noticed that. Pretty quite things closed up pretty early and not much to do outside the resort no night life great for families that want to relax and sleep early. I would give it a 4.7 and really the beach conditions took most of the points away. Resort was great.

Leisure Family_with_children

10/10

Exceptional

31 May 2023

Maribel

Awesome place at Villa del Palmar. Staff is super courteous and go above and beyond with all your needs!

Leisure Partner

10/10

Exceptional

25 Apr 2023

Latasha

The entire staff was awesome

Leisure Friends

10/10

Exceptional

28 Mar 2023

Imad

I HAD A VERY GOOD EXPEREINCE APART FROM THE PROPERTY TOUR I HAD FOR NEXT BUILDING I FELT PRESSURED AND UNCOMFORTABLE

Leisure Family_with_children

6/10

Pleasant

11 Mar 2023

Sadri

The water is not clean even they try from the morning to clean up the chores for the grass. Also, it's rocks and water as well..
I don't like that every other drink or food you have to sign papers to the Wheatus. Also, they don't let you smoke anywhere if your cigar smoker even outside the property you have to be certain areas and a beach which I see not very convenience., be careful when you order premium Internet because I don't know the difference between free one and that one but nine days the bill went up $254 was very tricky when you ordered premium Internet because I thought I was only $17 for three devices but this was $17 a day.

Leisure Partner

10/10

Exceptional

19 Feb 2023

Jeremaine

It was nothing but the best experience

Leisure Partner

10/10

Exceptional

11 Feb 2023

Chelsea

The property is amazing and the food at every restaurant was exceptional. We had great service all weekend and will be back to visit again.

Leisure Partner