Name: Privilege Aluxes - Isla Mujeres
Address: Av. Adolfo Lopez Mateos Sm. 001 Mza. 001 Lote 005, Isla Mujeres, 77400, MX

10/10

Exceptional

21 Jul 2026

Erika

We will absolutely be back! Loved this resort.

Partner

8/10

Excellent

21 Jul 2026

tazmin

My sister and I recenty stayed here for 5 days. Upon checking in, we had made an error in our booking, but they were quick to help us figure out the situation. We paid for an all-inclusive stay. It was a surprise to us that the mini bar was stocked once a day and that the food and drinks were rationed. We wanted 2 bags of chips, but we were told that only one bag was allowed. The room itself was gorgeous and super clean! The beach was beautiful! We did have to get up quite early to get chairs. The good chairs fill up fast. The only downfall is that the chairs are not that close to the water, so there is no breeze. It is possible to rent chairs next door for $500 pesos. These chairs are super close to the water and the breeze makes it more comfortable. Breakfast and desserts are amazing at the Beach Club restaurant! The rest of the food was ok. While I found this resort to live up to my expectations, I was discourged that \"white peoples\" money was worth more that us \"brown people.\" Given that we were in Mexico, I was really turned off by the passiveness of this...will I return, yes because the waiters are amazing and friendly. They also deserve to be tipped!

Family

10/10

Exceptional

21 Jul 2026

Lorena

Everything was amazing.

Friends

4/10

Poor

20 Jul 2026

ryan avery

I chose this as I wanted to be on playa Norte of isla mujeres, you aren’t on the beach and is about an 8 minute walk. The property is outdated feels like a motel 8. Upon arrival the front staff were very helpful. I wanted a golf cart.. they had me wait for guest services that wanted me to pay $140, I left property and got one for $65. Sushi bar was inedible, breakfast place is a buffet where you order your own bacon, and beach dinner was great except we were forgot about.
Pros:
- 8 min walk to playa Norte
- massages/shops within walking distance
- clean
- private beach was fun to watch boats coming in
Cons:
- outdated rooms
- uncomfortable beds
- minimal beach views
- mediocre/inedible food
- watered down drinks

Partner

10/10

Exceptional

20 Jul 2026

Scherly

Food was pretty good! Close to everything. They also offer golf cart rentals, and transportation to/from airport for additional cost. The room super spacious - we did the garden view but could see the pool. Very clean, great and friendly staff. We loved it!!

Partner

10/10

Exceptional

19 Jul 2026

Shannon

We’ve traveled to many different AI over the years and this one is definitely not a traditional entertainment resort. It is quiet and low key with a mix of as much fun as you desire to have. The suite rooms are so spacious, with separate living spaces like you would find in a condominium. The location is the best, with only steps between you and the beautiful, blue water and the quaint island town that is full of shops and eating establishments.

Partner

10/10

Exceptional

19 Jul 2026

William

Very pleasant staff. They did their best to help us when we had questions. Breakfast bar was excellent. Room was great, but flooded when it rained, we mopped it up with beach towels. We would stay here again.

Partner

10/10

Exceptional

18 Jul 2026

Hannah Grace

Everything was great. Loved the location. Staff was friendly and polite. Breakfast buffet and beach bar were good.

Partner

8/10

Excellent

17 Jul 2026

Luz

Room was good, had trouble with hot water but staff quickly came to resolve the issue.

Staff at the PlayaNorte were not the best, rest of the staff were good.

Friends

10/10

Exceptional

17 Jul 2026

Kenneth

We had a great stay! The room was nice and spacious and very clean. The pools are nice! The swim up bar was a great way to get a drink. The varied menus were great for choices. The buffet breakfast was delicious. My boyfriend loved the gym. Walk across the walkway to the beach where you have chairs and umbrellas and continued great service. Would definitely stay again.

Partner

10/10

Exceptional

17 Jul 2026

Robert

Privilege Aluxes was a great place to stay. We loved being able to lounge at the beach and cool off in the ocean without any seaweed.
The garden level suit was great, easy access to the room and no waiting for the elevator.

Family

10/10

Exceptional

17 Jul 2026

Amanda

Fantastic accomodations. The staff was incredible and the food was delicious. The beach is 10/10

Family

10/10

Exceptional

16 Jul 2026

wayne vance

Pool was to hot
Asked for a fan and never received
Pool bar took way to long to order

Partner

4/10

Poor

15 Jul 2026

Liran

Rooms are not cleaned properly.

Partner

10/10

Exceptional

15 Jul 2026

Michael

Great place to stay!

Partner

2/10

Poor

14 Jul 2026

Heather

We chose this resort expecting a relaxing vacation, but unfortunately it was one disappointment after another. We were overcharged for both our room and boat transfer, and quoted prices were not honored. The “upgraded” room was actually worse than our original room. We waited over an hour for pool towels, the pool bar stopped serving well before the posted closing time, and advertised events like Mexican Night and the DJ never happened.

Staff enforced rules inconsistently. We were told we couldn’t use a small speaker at the pool while others could, couldn’t bring our own luggage to our room after 10 p.m., and even had to ask permission to use scissors to remove clothing tags. Throughout our stay we felt watched, with staff taking photos of us and security unnecessarily confronting our group.

Safety was also a concern. We watched a visibly intoxicated guest who had fallen and appeared injured continue to be served alcohol, and men followed us back to our room and repeatedly knocked on our door.

Instead of feeling like valued guests, we felt scrutinized and unwelcome. Isla Mujeres is beautiful, which makes this experience even more disappointing. I hope management reaches out to discuss what happened. We’d welcome the opportunity to return if the resort is willing to demonstrate the level of hospitality we expected when we booked.

Friends_and_family Friends

10/10

Exceptional

14 Jul 2026

eileen t

We very much enjoyed our week at Privileges Aluxes. Our room was very clean and the bed was comfortable. It is a very quiet resort. The staff is wonderful, especially Jesus and Jose at the desk, and all of the servers at the Beach Club and Sabor. We will be back.

Partner

10/10

Exceptional

14 Jul 2026

Cindy

Rooms were great and super clean!

Partner

2/10

Poor

13 Jul 2026

Tiffany

This was the most disappointing property I’ve stayed at in a while. It was dirty, outdated, and the food was horrific. Half the staff was awesome and accommodating, the other half was pretty cold and rude. Every day I had to fight with someone just to get a banana for my wife who was having health issues and that was the only safe thing she could eat, but somehow became impossible to acquire after breakfast. Overall extremely upset with our stay and how my wife was treated with her dietary restrictions at the restaurants.

Partner

10/10

Exceptional

12 Jul 2026

Bethney L

Great location and property! Great rooms and food.

Family

10/10

Exceptional

09 Jul 2026

Andrea

Had a great stay! It was super clean, staff super friendly and the food was great. Easy to find things to do around the island.

Family

10/10

Exceptional

09 Jul 2026

John

We loved our stay at this small resort. The staff were amazing. Food was delicious. The beach was spectacular. Will definitely go back. We loved the vibe on Isla Mujeres.

Partner

10/10

Exceptional

08 Jul 2026

Kim

The staff was very friendly. Hotel is walkable to all the beaches and shopping. rooms very clean and relaxing. We upgraded to the suit with the rooftop pool and it was very enjoyable came with two lounge chairs and a covered outdoor cabana bed. beautiful views of the ocean.

Partner

10/10

Exceptional

08 Jul 2026

Guergana

This is Paradise!
No luxury, but very comfortable and piece full! Everyone’s effort is to make you feel home.
The best place, we go there from many years and will continue with pleasure.
Thank you everyone, it was magical like always!

Partner

10/10

Exceptional

06 Jul 2026

Jenna

Great place to stay and close to all the fun beach clubs and restaurants. We really enjoyed the friendly and helpful staff at the hotel. The breakfast on the beach was amazing! I will say the dinner food was lacking almost like the meat was microwaved and lacked flavor. But other than that it is an all around great place to stay and be able to relax. We plan to go back soon!

Partner

10/10

Exceptional

05 Jul 2026

Jacklyn Loraine

The resort was nice friendly staff.

Friends

8/10

Excellent

04 Jul 2026

Joseph

Great location & the beach was beautiful!

Family

8/10

Excellent

03 Jul 2026

lauren

We had a fantastic stay at Privilege Aluxes in late June! We stayed in Room 223, and it was huge, clean, and very comfortable. We upgraded to a garden view, and it was absolutely worth the small additional cost for the extra space.

The staff was friendly and welcoming, and the grounds were beautifully maintained. Our room was less than a five-minute walk to the beach, which was never crowded and always had plenty of lounge chairs available.

We chose the all-inclusive package, and it was well worth it for the bottled water, beer, and especially the amazing breakfast buffet. Breakfast was excellent every morning and one of the highlights of our stay.

The only downside was the food outside of breakfast. We enjoyed dinner at Satay, but the food from the pool bar, beach bar and Sabor was disappointing.

Overall, we had a wonderful vacation and would definitely stay at Privilege Aluxes again. The beautiful property, spacious room, friendly staff, and relaxing atmosphere made it a great place to unwind.

Partner

10/10

Exceptional

02 Jul 2026

Gary

The rooms were very spacious and clean. The staff at the front desk and by the beach were very friendly. The resort has its own section of north beach and very relaxing. I will come back most definitely.

Partner

10/10

Exceptional

30 Jun 2026

Jenna

Staff was amazing, great food and drinks

Partner

10/10

Exceptional

30 Jun 2026

Ramiro Rubalcaba

Everything was amazing from the staff to the setting

Partner

10/10

Exceptional

30 Jun 2026

Essence

Clean and easy to get around.

10/10

Exceptional

30 Jun 2026

Charles

Great room! Staff was incredibly helpful!

Partner

10/10

Exceptional

28 Jun 2026

CHRISTINA

We absolutely loved the property. The food was amazing. We were concerned about so few restaurants but we were 100% happy with food. The staff was phenomenal. The beach was perfect.

Family

10/10

Exceptional

28 Jun 2026

Christina

We had the most amazing vacation ever! We will be returning next year

Partner

10/10

Exceptional

27 Jun 2026

Arlene

This hotel is amazing, honestly it blew me away when I sat down at the Playa Norte Beach restaurant. The view and the beach is amazing no seaweeds. And the food AMAZING. Oscar, Marco, Sherlyn, Melby, Fabiel, Dani, Alejandro WOW great staff made me feel welcome and taken care of. A lot of the staff are awesome people. My room was clean and spacious. Pool Bar was great, Friday Mexican night and the food was amazing. Sabor, Satay, and the Brazilian food didn’t wow me.

Family

6/10

Pleasant

27 Jun 2026

Heather

The staff was wonderful however we had a couple MAJOR issues. Our original room had no A/C, we could never get fresh clean pool towels and there was glass in my granola!

Friends

4/10

Poor

24 Jun 2026

Steven

Such a shame that the staff/management is so terrible at such a beautiful place. My family and I had the worst experience. We encountered an unsafe situation at the beach part with a hotel security that was unprofessional, rude, and disrespectful. When we sought help at the lobby, no one was available. They told us to return the next morning without care of what we had experienced. The next day, the management listened and basically said that the higher ups limit what they can do to try and make things right. We had to deal with this staff member daily as he held various posts at different parts of the hotel throughout our stay. We have never experienced this type of dismissive behavior from a hotel. Typically when things occur that should not occur, most hotels will try their best to make the guest feel heard, safe, and satisfied. Not this place! Stay here if you want to feel unsafe and knowing that the staff will be dismissive to concerns from guests.

Family

6/10

Pleasant

24 Jun 2026

Harry

Great staff, friendly and helpful. Food was good.
Uncomfortable bed, uncomfortable metal chairs on balcony, loungers would be better. Pool bar closes at 6pm, pool closes at 8pm - silly for an adults only resort. Entertainment - boring. All inclusive does not include refilling alcohol in room. Noise at night with other resort, noise during day from school next door. Poor beach, about 20 feet of water from sand to ropes then alot of boat traffic beyond.
Would not recommend to friends or family and would not return without mentioned improvements.

Partner

10/10

Exceptional

20 Jun 2026

Michael

The only thing we didn't like about our stay was the DJ at the pool twice in our week playing female degrading vile rap music while young drunk girls were rockin' it making a scene in the pool. Thought we were in Cancun! Won't prevent us from coming back but if we see that crap, we head back to the beach or elsewhere.

6/10

Pleasant

20 Jun 2026

Hallie

Property is beautiful and the location is great. However, service at the restaurants and the beach bar was greatly lacking. Everyone was nice, but there was no rush to help you or check on you if you were at the beach, even when the beach restaurant wasn’t busy. It started to feel like the guest was an inconvenience at some points during the stay. The room was fine enough, our bathroom light was burnt out and our toilet ran incessantly the last night. Would we stay here again? Maybe. Will be looking into other places next time? Definitely. The best part of the whole stay is the location of hotel. The food is GREATLY lacking and the drinks are average, at best.

Partner

10/10

Exceptional

17 Jun 2026

Meriam

Everything was amazing !!!

Partner

10/10

Exceptional

17 Jun 2026

Noe

Excellent service! Would stay at this place again!

Partner

10/10

Exceptional

17 Jun 2026

anthony

Dani served us at the beach multiple days and he was great! Eduardo served us at the pool/bar and he was great as well. The room was clean and the view was beautiful. The only issue we had was not enough clean towels when we asked for new ones.

We will be back!

Partner

10/10

Exceptional

15 Jun 2026

Heather

Excellent property and staff, definitely will be going back!

Friends

10/10

Exceptional

15 Jun 2026

Pamela Kay

This property is excellent, the beach club views are breathtaking!

Partner

6/10

Pleasant

14 Jun 2026

Jose Carlos

The AC situation was horrible. It was so hot at night had do go to the grocery store and buy a fan. Other than that it was pretty good. The food wasn’t great, most of it was very bland. The drinks however were excellent and the staff was as helpful as one would expect. The room was very clean no complaints except the AC. I’ve stayed at 5 different hotels on Isla Mujeres and this the first one that was really hot at night. I would stay again but not for an extended amount of time “over 5 days”. I’d go back for a weekend trip for sure. The beach and pool were my favorite. The location is perfect I could walk to 90% of the places I’d want to go. Man I hope the AC was just a fluke for my specific room because it was the only big gripe I have. Price is pretty good too idkkkk I’d probably go back. Maybe. Also in the living room was a beautiful ocean view and in the bedroom I had a beautiful view of the cemetery next door lol.

Partner

6/10

Pleasant

13 Jun 2026

Kristi

There is a lot to like about privileges. The location is fabulous. The beach club is excellent except the chairs are very far from the shoreline and the front row is all reserved for an extra fee. The food is good at the beginning of the week and slowly goes downhill as a week goes on the seafood that was fresh on Monday was mushy on Thursday. Breakfast is the best meal there. The pool bar is excellent but very small and when the resort gets busy, wait for drinks can be very long.

Something that I personally have a problem with is that there is no designated smoking area on resort. One of the things I enjoy doing on vacation is having cigarettes and playing dominoes with my husband buy a bar. The only place to smoke on resort is on the street. It is very rude. Smokers are paying to stay there as well and I always feel safer at night as a woman smoking on the resort instead of being made to go to the street to smoke.

Another problem that I had is that the wristbands that they have for you must be worn and after a week, they are just cheap plastic bracelets and I developed a rash. So I would wear it when I would place orders and when I left the resort I would take it off to avoid rash even leaving the resort I was harassed by security for not having my bracelet on if someone is going to be staying there for a week a bracelet made of cloth or one that can be removed easily or perhaps something that I can wear on my ankle would’ve been preferable. 3 stars

Partner

10/10

Exceptional

11 Jun 2026

Tannia

We had an amazing stay! Staff was wonderful and loved how close the beach was. Food was average

Family

10/10

Exceptional

11 Jun 2026

Robert

Beach club was great

Partner

10/10

Exceptional

11 Jun 2026

Anthony

Everything was great

10/10

Exceptional

10 Jun 2026

Steffany

Love this place

Partner

10/10

Exceptional

10 Jun 2026

Tracy

My husband and I had a wonderful trip together. We enjoyed the beach and the swim up bar.

Friends

6/10

Pleasant

09 Jun 2026

Hugo Leonardo

Food quality at restaurant and customer service was average. First room had no hot water, toilet paper was public restroom quality, and towels were old and even stained with red spots. We were changed to better room but curtains had stains and balconies were dusty. Final price is not justified.

Family

10/10

Exceptional

09 Jun 2026

Isaac

Cleaning of the rooms is great!

Friends

8/10

Excellent

08 Jun 2026

Christina

4 ⭐️

Friends

10/10

Exceptional

05 Jun 2026

Meghan

Everything was wonderful!

Family

8/10

Excellent

04 Jun 2026

GREGORY

We thoroughly enjoyed our stay. Location is perfectly located between Playa Centro, Playa Norte and centro shopping. Pools were great. The beach club great. Our only criticism was the food for an all inclusive was just ok. With so many great restaurants nearby our recommendation (especially for the tea totallers) is to skip the all inclusive and eat out.

Michel was helpful in booking our whale shark tour. All the staff were friendly and helpful.

Can’t wait to come back again.

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Robert Neal

1

Partner

10/10

Exceptional

01 Jun 2026

Carlos

EVERYTHING IS FANTASTIC BEAUTIFUL BEACH BREAKFAST BUFFET IS GOOD.

Partner

8/10

Excellent

31 May 2026

James Warren

Everything was good

Partner

4/10

Poor

31 May 2026

elvis

They need improvement in th breakfast

10/10

Exceptional

31 May 2026

Amy

Very nice clean and relaxing stay. There is not a lot of entertainment, the pool is quiet but pretty. Beach, impeccable. Lots of chairs and beds.

Friends

10/10

Exceptional

31 May 2026

Jason

Fantastic resort in a perfect location. The North Beach was the best beach I’ve been to anywhere in the world, calm and perfectly clean. The hot tub didn’t work, but a very minor issue. Overall exceptional experience.

Family

10/10

Exceptional

28 May 2026

Rebecca Sue

Rooms were very nice and clean. Wish they offered buffet for dinner. The pool needed additional cleaning above water line on top tiles....black mold on lots of areas. Excellent margaritas at Sabor but definitely different taste at pool bar. They need to use same mixers. Enjoyed out stay with the awesome beach area.

Partner

10/10

Exceptional

28 May 2026

Lizette

Jose the waiter for breakfast was the best !!!! True class ! He knew what I wanted as soon as I walked in, after I was done getting my breakfast from the buffet as soon as I sat down my drink was there ! Thank you Jose and staff for a wonderfully stay !

10/10

Exceptional

27 May 2026

Richard W Smith

It was very nice how the waiters would always come buy and ask if you’d like a drink, or food. Very attentive to the guests! Loved the whole fried fish they had for lunch.

Partner

10/10

Exceptional

26 May 2026

Warren

Poolside swimmer bar, hot tub for the cooler days

Partner

10/10

Exceptional

24 May 2026

TOM

Can't beat the location, beach, pool and clean room. Breakfast buffet had everything i wanted.

Business Family

10/10

Exceptional

24 May 2026

Kirk

Room was decent size with huge balcony and jacuzzi tube. Staff were friendly and professional. If you do enough shots at the swim-up bar, you won't mind the warm pool water temperature. Good thing the beach is so close.

Friends

10/10

Exceptional

24 May 2026

Nicole Lee

Everything was perfect!

Partner

10/10

Exceptional

24 May 2026

Michael

Was very quiet. Staff was very helpful and friendly.housekeeping keep room very clean. Always made sure drink was full had plenty of bottles of water to drink. Pools and hot hub and entire resort was cleaned daily. Will definitely be back soon

Partner

10/10

Exceptional

22 May 2026

Flavio

No me gustó un poquito que haya muy poco personal en el área de albercas y el servicio de tuayas muy temprano ya no tienen

Friends

4/10

Poor

21 May 2026

Danton

Pros: perfect location and a very nice pool with a swim up bar.

Cons: you can't trust room service. They stole $500 from my bag that never left the room - when I brought it up with management, they brushed it off. The majority of the staff were not very welcoming or helpful, with some limited exceptions. Food was average, rooms felt dirty and had a strong sewage smell that came and went.

Partner

10/10

Exceptional

21 May 2026

Marcus

Beautiful place

Partner

10/10

Exceptional

18 May 2026

Rosaura

Everything was great, just the card keys, didn’t work every single time we would go back to the room and we had to go back to the office to activate , the pool bar guys were awesome along with Rosa from
Housekeeping
Will comeback

Friends

6/10

Pleasant

17 May 2026

MOHAMAD

Okay experience. Expected more...

Partner

8/10

Excellent

16 May 2026

Janet

Hot tub was not hot and only one was working

Family

10/10

Exceptional

16 May 2026

Anthony

Everything about the hotel was great. Staff were super friendly and accommodating, beach was great and the live entertainment each day at pool bar was fun way to wind down the day. Food was delicious and area around the hotel was lively at night.

Friends

10/10

Exceptional

13 May 2026

Brian William

We loved our stay at PA. The swim-up bar was wonderful. The bartenders were very sweet and attentive. The staff as a whole was very nice. The only thing we didn't care for was the beach club. It was hard to get a seat on the beach, people were out there at the crack of dawn with their stuff on the beds.
Our room was very clean, comfortable and well stocked. The grounds were fabulous! I had a massage at the spa and it was wonderful! We met a lot of wonderful people. We have been to Isla in the past but this was our first A.I trip. 10/10 recommend!

Family

10/10

Exceptional

11 May 2026

Fabiola

We loved the private pool in our room with amazing views!

Partner

10/10

Exceptional

10 May 2026

BRENDA

This is the very best. been to many resorts in Mexico for the past 20 plus year's and this is by far the BEST.

Family

10/10

Exceptional

09 May 2026

Ian

Nice facility, friendly staff

10/10

Exceptional

09 May 2026

Kathleen

The only thing I missed were the calm waters of North beach but a 2 minute walk around the corner or straight up the little alleyway solves that problem.

Friends

10/10

Exceptional

09 May 2026

Joseph

Nothing but excellent!

Partner

10/10

Exceptional

08 May 2026

Brandi

Property was very clean. Rooms were clean and well stocked. The beach area is beautiful. The staff is awesome and we loved Oscar and Efrein! The food was great and coffee was amazing! This was our second time staying at Privlages and we hope to be back soon! Thank you for a great trip and memories!

Partner

10/10

Exceptional

08 May 2026

Kim

Room was in excellent condition. Staff was good. Bartenders we had a language barrier. Drinks could have been better. Food was excellent. Pool was excellent. Beach was pristine. Nice if would have more swimming area. Location can't be beat!

Friends

8/10

Excellent

05 May 2026

Jillian

Staff was extremely kind and helpful. Food was okay. Room was nice - but we ended up upgrading. Location was perfect for beaches we wanted. Would definitely consider staying here again but maybe not doing the all inclusive.

Partner

10/10

Exceptional

05 May 2026

Ben

Amazing!

Self

8/10

Excellent

04 May 2026

PHIL

I've stayed here many times, the staff is always professional and very helpful. I believe the breakfast bar could have a few more options but besides that overall the stay was amazing.

Partner

10/10

Exceptional

04 May 2026

Dorian

Everything was great, good food, excellent staff and beautiful beach.

Family

10/10

Exceptional

04 May 2026

Dale

All the staff were friendly and helpful. Jesus and Michel in reception were great.

Partner

10/10

Exceptional

30 Apr 2026

Joshua B

Everything was Awesome

8/10

Excellent

30 Apr 2026

Robert

Great hotel and loved being on Playa Norte.

10/10

Exceptional

29 Apr 2026

Derek Boehm

Beautiful property in an amazing location, right by Playa Norte and all the shopping and dining of Centre. Staff is amazing and each stay the food gets better, everything was delicious.

Friends

10/10

Exceptional

29 Apr 2026

Chelsey Lauren

We loved our week long stay at this property to celebrate our 10 year wedding anniversary. Everything was great!

Partner

10/10

Exceptional

28 Apr 2026

Susana

The beach area for this resort was the best location close to playa Norte and close enough to see playa Sur at a distance making the views of sunrise and sunset spectacular. Rooms were phenomenal.

Partner

10/10

Exceptional

28 Apr 2026

KELLY

Stayed many places but this one can’t be beat for the moneys. Great room great service great food walking distance to the happening places in town

Partner

8/10

Excellent

28 Apr 2026

Karl D

Hot tub did not work
Room was hot at night

10/10

Exceptional

28 Apr 2026

Ronnie

Fantastic stay after last visit 4 years ago. Staff was exceptionally helpful with every aspect of the trip and off-site tours as well. Even without using the all-inclusive benefits on many days, the exceptional staff alone makes me gravitate to this property when I’m in Isla Mujeres.

Family