Bahia Chac Chi

Mexico , Cancun (and vicinity)
ISLA MUJERES, Av. Rueda Medina lote 12 mza 8 smza 1 centro
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100 reviews shown

8/10

Excellent

23 Jun 2026

Rodolfo

Great location, good value, maintenance needs more attention, becoming a bit dated.

Friends

10/10

Exceptional

16 Jun 2026

Yasmin

Buen ambiente y te queda sercas de todo lo recomiendo definitivamente si vas en familia o incluso con tu pareja !!

8/10

Excellent

15 Jun 2026

Grace

Staff was very helpful and kind. The location was very convenient. The room is very bare but has what you need. I will use this again for a quick budget friendly option. No breakfast provided despite what online postings may say.

I will say the cleanliness of the sheets were less than satisfactory and while the ac is nice it gets icy cold at night so being warm clothes for sleep!

Partner

10/10

Exceptional

13 Jun 2026

Eric

Great place! I will definitely stay again

Self

10/10

Exceptional

03 Jun 2026

Ebony

The staff stood out the most for me. Juan and Airan (Alex) were very helpful during my stay.
The hotel is conveniently located steps away from the ferry port and walking distance to everything on the island.

Self

8/10

Excellent

02 Jun 2026

Matthew

We really found that we enjoyed this hotel despite its affordability and modest decor. The staff was super friendly. The location was fantastic, only a 1 min walk from the ferry and centrally located within the central area in town with all the restaurants and shopping. We’d come back.

Partner

10/10

Exceptional

29 May 2026

Gilbert

Great place, nice and clean. Great view

10/10

Exceptional

28 May 2026

Ariadna

I have stayed here several times and it’s now my “go-to” spot in Isla Mujeres. The staff has always been very friendly and welcoming, and the property in general (rooms, pool area, gym and other common areas are very well maintained). I have sent a few friends there and everyone was happy with their stay. And, you can’t beat the location and views! 😍 I had a last-minute change in plans during my last stay and they were very accommodating, went above and beyond! Highly recommend!

2/10

Poor

18 May 2026

Jose

Horrible experience don’t know what to say

10/10

Exceptional

17 May 2026

Rebecca

Really good location

Partner

8/10

Excellent

02 May 2026

Thomas

Rooms were very clean. Bed was terrific. Staff was amazing.

Partner

10/10

Exceptional

16 Apr 2026

Pilar

Una localización muy buena. El personal fue muy amable. La vista desde mi balcón fue espectacular. Si regresaría a esta propiedad

Family_with_children

8/10

Excellent

15 Apr 2026

Tucker J

This is a solid hotel if you’ve been to Mexico before and know what to expect. My goal here is to give real, practical info. The location is hard to beat—less than a five-minute walk from the ferry. We arrived about two hours early with no expectation of early check-in, but Airan got us into our room at no extra charge. Great start. We booked a king bay view room through Expedia. The lobby is clean and airy, with a small pool behind the front desk—cool (not warm), but perfect after a hot day. Ask for a pool towel. The room was clean and modest, with minimal seating but functional. The mini fridge was very cold (froze our drinks—win). The balcony is small but usable, with a great bay view and a peek at Centro. Sliding doors block street noise well. Storage is solid with a closet, drawers, and counter space. Outlets are only on one side of the bed, so bring a charging brick. The bathroom is spacious with a walk-in shower; pressure mainly supports the rain head and hot water can vary. Towels are a bit worn but clean, and overall cleanliness was very high. A/C is excellent—muy frío. This is not a new hotel or a resort—no frills, no breakfast—but the staff is friendly and sweet. No coffee in the room, so plan ahead. Smart TV included. At times it felt like we had the whole place to ourselves, which added to the charm.

Partner

6/10

Pleasant

13 Apr 2026

Michelle

BAHIA Choc Chi stay was just okay for the hotel conditions. The floors were quite dirty, we had to ask to have the floors cleaned several time. There was mold on the ceiling in the bathroom. The towels were very old and very few to be had.
On the other hand, the location was excellent, the A/C was excellent and the staff were friendly.

Friends

6/10

Pleasant

12 Apr 2026

Leeann

I wanted a relaxing island trip, yet we were on the main drag with lots of traffic and massive exhaust smells while sitting on the deck.

Partner

10/10

Exceptional

02 Apr 2026

Melinda

Front staff Jonathan was SUPER helpful and made the stay so much better!
Location and cleanliness was great! Highly recommend

Partner

8/10

Excellent

23 Mar 2026

Matt

Family_with_children

8/10

Excellent

22 Mar 2026

William Neal

The rooms were clean, and the staff was very friendly and helpful. Rooms on higher floors have great sunset views of the bay. The location near the ferry terminal makes catching a cab or the bus easy if you're not planning to rent a golf cart. It's within walking distance to the Malecon and some good bars and restaurants on the south side of Centro. It's about a 10 minute walk to Playa Centro and 15 to Playa Norte.

My only criticisms are very small and feel like first world problems. There were no outlets near the bed for charging phones. The latch on the bathroom door faced the wrong way, so the wind blew the door open the first couple days. That in turn made the room door noisy from the wind. If the bathroom door had stayed closed or had it not been so windy, it wouldn't have been an issue. There was some damage/wear to the comforter. We didn't use the pool. It's small and cold because it's shaded and doesn't get much sun.

Overall, we enjoyed the stay and would recommend the hotel if you're looking for an affordable, no-frills stay.

Partner

10/10

Exceptional

19 Mar 2026

Susan

Didn't use the bar or parking

Partner

8/10

Excellent

15 Mar 2026

Oscar

Walking distance from the ferry . Nice pool . Good location .

Friends

8/10

Excellent

09 Mar 2026

Juan Carlos

It’s on the Main Street of isla mujeres so you’ll hear all kinds of noises

Partner

10/10

Exceptional

28 Feb 2026

Michael

Friendly staff
Always clean

Self

8/10

Excellent

22 Feb 2026

WILLAIM F

Rooms were sufficient. Never received a set of towels but got beach towels to make up the difference. Location is great. Price is great. Beds were not comfortable. Front counter staff was great. Cleaning staff not so much. I would stay again on short notice. Inexpensive and sufficient are the best decisions

Partner

6/10

Pleasant

21 Feb 2026

Angie

It’s an old place, but the staff does a good job keeping it clean

6/10

Pleasant

19 Feb 2026

Kellie

The room was a little small and dated, but it was clean and quiet. Hotel was close to everything and good for a short stay

Partner

10/10

Exceptional

05 Feb 2026

Corrine

Great staff. Great location

8/10

Excellent

01 Feb 2026

Mark

Staff was good

Partner

10/10

Exceptional

26 Jan 2026

Tiffany

Amazing spot! Happy to be there!

Friends_and_family Family

8/10

Excellent

23 Jan 2026

Trever

Perfect for the price point. Clean and very conveniently located.

10/10

Exceptional

14 Jan 2026

Robert

There was no restaurant but so many close by. As well as the port and the bus stop right across the street

Leisure Self

10/10

Exceptional

13 Jan 2026

Michael

Rooms were very clean, staff was very friendly and helpful, overall great stay, would definitely stay there again

Leisure Family

10/10

Exceptional

02 Jan 2026

Martin

There was no breakfast available. View from our deck was great!

Partner

10/10

Exceptional

27 Dec 2025

Carlos Hernandez

Great location, clean room and comfortable bed, walking distance to restaurants and bars, also to the beach

8/10

Excellent

16 Dec 2025

shelley

The staff wasnt overly friendly compared to other Mexican hotels. The property and rooms are clean. The light sensors in the room are very annoying especially with 3 people. When one went to go out and get coffee while one in shower the lights we
nt out once door was opened. Wouldnt stay there again. I believe Isla has better to offer for hotels.

Leisure Friends

10/10

Exceptional

30 Nov 2025

Laci

The staff went out of their way to be helpful, and it was in a convenient location with a nice pool.

10/10

Exceptional

23 Nov 2025

Cathleen

We have stayed at this hotel 3 times already. Rooms are a good value. We decided to try the breakfast this time (early September) but was not open due to it being off season. The location is close to the ferry so no taxi needed. The hotel also secured our luggage until it was time to check in (we had an early arrival) so we were able to start our vacation without wasting time.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Katherine Ann

Clean nice rooms

Leisure

10/10

Exceptional

15 Nov 2025

Candice

Great place to stay. The staff is amazing, the rooms are clean and linen fresh. Centrally located and walking distance to everything, the ferry, beach, dining and shopping.

10/10

Exceptional

15 Nov 2025

LaTonya

It is always a joy to stay at Bahia Chac Chi. The staff goes out of their way to ensure a pleasant experience, from checking in to checking out. They are warm, pleasant and always remember you. The rooms are always clean and the linen fresh. It’s centrally located and walking to distance to everything including the ferry.

10/10

Exceptional

23 Sep 2025

Jose

Great Hotel , awesome staff!!!!!!!

Business_and_leisure Self

10/10

Exceptional

19 Sep 2025

Luis

very clean and safe place. nice area. the beach 10 minutes walking.

Leisure Self

10/10

Exceptional

21 Aug 2025

Jackelyn

Super close to the main ports of many ferries, really close to North Beach and the small center so really useful as just a place to sleep

Leisure Family

8/10

Excellent

15 Aug 2025

nancy

Property was in a good location. Price was good for what was offered. Staff was friendly, albeit some not good with English.
We would stay again.

Leisure Family

10/10

Exceptional

14 Aug 2025

Zachary

Great stay within walking distance (~15min) to playa Norte. 1-2 minutes from Ferry terminal.

Leisure Family

8/10

Excellent

05 Aug 2025

Odorico Palacios

Todo bien

10/10

Exceptional

29 Jul 2025

Sandra

The best part was the staff Jonathan e Isaac the best. I’ll be back with my whole family here for our next vacation.
Thank you for the make us feel sooo comfortable, we really appreciated

10/10

Exceptional

25 Jul 2025

Yeni

Excellent and clean place.

Leisure Partner

8/10

Excellent

12 Jul 2025

Casey

pool location in the courtyard was nice and shaded, perfect for young kids.
Playa Norte is within walking distance, but would recommend having a cart or using taxis if traveling with young kids.

Leisure Family

6/10

Pleasant

09 Jul 2025

Rosa

Greay ealking distance and staff are very helpful and attentive

10/10

Exceptional

06 Jul 2025

Laura

Very convenient next to the port beautiful scenery. Staff was very good. Room was always clean would stay again.

Leisure Partner

8/10

Excellent

29 Jun 2025

marty

The hotel was perfect for our trip

10/10

Exceptional

27 Jun 2025

JEANNINE

Short walk to the ferry, the golf cart rental closest to the hotel was the cheapest (Joaquins), Close to beaches and restaurants. Great location, clean room, friendly staff

4/10

Poor

25 Jun 2025

Melissa

AC was not cold. Open air bathroom w/shower. Bar was not open or gift shop. Towels were limited. We were not told about breakfast when checking in. So I’m not even sure there was any. But will definitely not be back to stay here.

Leisure Partner

10/10

Exceptional

04 Jun 2025

debbie

They’re so friendly and beautiful over here

Leisure Family

6/10

Pleasant

04 Jun 2025

Elizabeth

Staff was super nice. Hotel is old, AC was not the best. Location is super busy by main road, lots of restaurants close by.

Leisure Friends

6/10

Pleasant

29 May 2025

Alana Gail

View was amazing!
Rooms were very clean! Great location

10/10

Exceptional

11 May 2025

Yarden

Amazing place
My 3rd time in the hotel
Amazing service everyone who works there are amazing will definitely come back

Leisure

10/10

Exceptional

06 May 2025

Gordon

A big Thank You to Johnny for assisting us with our late night arrival and helping us find something to wet our collective whistle!!

Business_and_leisure Partner

10/10

Exceptional

29 Apr 2025

Donald

It’s a short walk to the ferry port and close to a bunch of shops and restaurants. The taqueria around the corner was awesome so is the coffee shop across the street. We will be back.

Business_and_leisure Partner

6/10

Pleasant

21 Apr 2025

Verified traveler

Really cute little boutique hotel. Great staff and super convenient location. Only issue was the street-facing (ocean view) rooms are very loud at night due to street noise.

Friends_and_family Family

10/10

Exceptional

17 Apr 2025

Dominika

very friendly and helpful staff, hotel located right next to golf cart rental place, 2 min walking from ferry terminal, 5 min from supermarket! Rooms are spacious and you get free water bottles every time your room gets cleaned.

Leisure Family

8/10

Excellent

15 Apr 2025

Chad

Hotel room had excellent bay view of ocean
Power issues and a/c issues but hard to beat location and view for the price

Leisure Partner

10/10

Exceptional

09 Apr 2025

James

Was a nice quiet hotel. Staff was attentive and super chill. Would definitely stay there again.

10/10

Exceptional

04 Apr 2025

Hector

Staff really helpful

8/10

Excellent

01 Apr 2025

Robert

I like the view of the bay and the close walking distance to North Beach, restaurants and shopping.

Leisure Partner

10/10

Exceptional

31 Mar 2025

LaTonya

I always enjoy my stay here. The staff is amazing and make sure you have a great experience.

Business_and_leisure Family

10/10

Exceptional

30 Mar 2025

Joann

Great stay! Hotel was walking distance to everything..

Leisure Partner

10/10

Exceptional

25 Mar 2025

XIAO LI

Nice location. A few minutes walk from the ferry dock and 15 minutes walk from the North Beach. Their staff is very friendly. They helped us to book the Dolphin Discovery in a discounted price and offered us beach towels when we were going to the beach.

Business_and_leisure Family

10/10

Exceptional

25 Mar 2025

Missy

Great Place to Stay

Great stay! Very clean, comfortable beds, super sweet staff.

Partner

8/10

Excellent

23 Mar 2025

Liliana

We always come back

Leisure Partner

10/10

Exceptional

20 Mar 2025

Nicole

I returned to Isla Mujeres for the first time in 10 years and was so pleasantly surprised to find the island vibrant, lively and with so many things to do. I had a great feeling about Hotel Bahia Chac Chi and I was correct. It was lovely. The shower was everything after a long day of snorkeling. I loved having a balcony that looked out over the ocean. The pool was small but why use the pool when you have Playa Norte just a small walk away. The hotel staff were super helpful in both Spanish and English. I Would Highly Recomend.

Leisure Self

10/10

Exceptional

14 Mar 2025

Denise

The front desk staff were very helpful and friendly, particularly Jonathan (Johnny Cash). The room was clean and in an easily walkable area from the ferry and town shopping and restaurants. I would stay here again!

Leisure Friends

10/10

Exceptional

10 Mar 2025

Kelvis

Nice room and clean 👌

Family

8/10

Excellent

01 Mar 2025

Ryan

Generally a very enjoyable stay. Room was very comfortable and pleasant. Shower was great. Location was very convenient as it was so close to the ferry port

Leisure Family

8/10

Excellent

27 Feb 2025

CHRISTOPHER

The water view rooms (from a previous stay) were much better than the interior room that we had (#106) and seemed to be more updated. The location is great and the staff were great

6/10

Pleasant

19 Feb 2025

Bridgette Anne

Would be good to have coffee in lobby for guests in the morning. And more seats in lobby sitting area

Leisure Family

8/10

Excellent

19 Feb 2025

Linda

The front desk staff facilitated an easy check in. I picked this hotel because it was in easy walking distance from the ferry. The room was clean, bed Súper comfortable. The AC would have felt much better if the room had a ceiling fan to circulate the cool air. In the evenings the room was a bit on the warmer side. They have a place where you can fill your water bottle … huge because the weather is so warm it’s important to hydrate. Right next to is a place to rent golf carts .

Leisure Partner

10/10

Exceptional

18 Feb 2025

Rosa

Would definitely book again. This hotel is literally down the street from the ferry very convenient. Yes, it’s on a busy street but everything is within walking distance the beach, food, convenient stores. We found so many local food vendors within walking distance and the food was delicious which we enjoyed and awesome getting to know the local people so welcoming. The church is down the street and has morning vendors and evening ones too and there’s a small grocery store too. Our evening receptionist Jonathan was so great very welcoming enjoyed talking to him and getting tips about things to do around the island. The hotel is small which in my opinion I preferred not crazy busy we’ve done resorts which are ok but if you’re looking for something convenient and welcoming and really want to get to know the island and it’s people this place is a must. Definitely booking again!!

Leisure Partner

10/10

Exceptional

17 Feb 2025

Cortnie

Second stay and my favorite hotel on the island!

Leisure Partner

10/10

Exceptional

15 Feb 2025

Suzanne Jennifer

Overall accommodations were good and clean. There is bottled free water in the lobby, ask for beach towels. 100peso charge for an extra key card ( only got 1). Staff was friendly. 2-3 minute walk from the ferry. Check w hotel staff for better price on tours vs getting tours from the ferry dock.

Leisure Friends

10/10

Exceptional

07 Feb 2025

Ahmed

Customer Services of this hotel is super high specially the Receptionist Beatriz helped us before chrck in since we had a baby withus.highly recomed this hotel.
Also the hotel is in great location.

Leisure Family_with_children

10/10

Exceptional

18 Jan 2025

Carlene

Bahia ChaChi rocks it!

Very good place-clean, convenient location, nice, helpful staff. Stayed many times-always good.

Friends_and_family Friends

10/10

Exceptional

08 Jan 2025

AMY

Nice place, Johny, who worked the front desk was friendly and accommodating.

8/10

Excellent

05 Jan 2025

Amy

The staff were wonderful! The first room we stayed in had a sliding glass door that rattled due to the wind. It was very loud. The second night we stayed in a different room and it was great- much quieter.
Very convenient to walking to everything, good price for what you get.

10/10

Exceptional

28 Dec 2024

Marcia

Loved it

Leisure Partner

10/10

Exceptional

14 Dec 2024

Douglas

This is a fairly modern and well maintained property. Its proximity to the ferry is great, and all restaurants and shopping -- as well as the North Beach itself -- are minutes to walk to. Being on the principal street for vehicle traffic isn't the greatest (noise etc.), but walk one block and you have left all of that behind. We stayed in a street facing room on the first floor our first night and found it too noisy, so we moved to a courtyard facing room and were much happier. I would recommend this hotel to friends. It is very good value.

Leisure Partner

10/10

Exceptional

10 Dec 2024

Derek

Excellent room and view staff were great

6/10

Pleasant

06 Dec 2024

amber

Issues with door locks, ac and shower.

Leisure Family

6/10

Pleasant

03 Dec 2024

Shawn

Was wanting adults only but there were children. Showers were never actually hot and the internet/TV did not work.

Business_and_leisure Partner

10/10

Exceptional

26 Nov 2024

Marco

Good location! 2mn walk from the ferry. Rooms are spacious so that was great. The only thing is they manipulate the toilet so it won’t waste much water, that was ok when going #1 but struggled for #2, had to flush 3 times 😅

Leisure Family

10/10

Exceptional

19 Nov 2024

Adrian

Good location from the main area and port, felt very safe and the room was cleaned and fresh daily

Leisure Self

2/10

Poor

13 Nov 2024

Donna L

There was NO HOT water in the hotel, the elevator did not work, I asked for a refund for my stay they said yes but would not answer expedia's calls.

10/10

Exceptional

13 Nov 2024

Jason Aron

This was my second stay and I would definitely come back a third time. I really liked how cold the ac got. I actually had to turn the thermostat up because it was too cold in my room. The location is ideal with it being so close to the ferry, shopping, restaurants and Playa Norte.

Leisure Self

4/10

Poor

04 Nov 2024

Gustavo

Nice view from our room

Leisure

6/10

Pleasant

26 Oct 2024

Teresa

Only pros about this property is the location and the staff who are friendly. Property is old and needs to be renovated, during my 5 day stay the elevator did not work and there was no hot water in hotel due to a storm which took place a week before my arrival. I was not notified ahead of time.

Leisure Partner

10/10

Exceptional

19 Oct 2024

luis

Great location (3 minutes away from ferry terminal, great beach 10 minutes away, lots of restaurants 7 minutes away)
Grest staff
Room was spacious and clean
Pool (super convenient with kids)

Leisure Family_with_children

4/10

Poor

17 Oct 2024

Jaan

Lovely staff members who did their best to accommodate me, but the property is in really bad condition. Many things simply did not work and ther ewas no hot water during my stay

Business_and_leisure

6/10

Pleasant

12 Oct 2024

Daniel

Location

6/10

Pleasant

11 Oct 2024

Sam

Sam

The stay was for beside one huge issue at least for me and its the water pressure was bad i can say wasn’t existing along with no hot water to be more specific it wasn’t even warm i had to take very cold showers, i notified the maintenance crew numerous of times nothing was done,
One thing i have to say Isabela the young and short receptionist was absolutely amazing friendly and very helpful
Anyway my bad experience was the water pressure and no hot water that was big deal

Self

10/10

Exceptional

23 Sep 2024

Carla

Leisure Family