Name: Secrets Playa Blanca Costa Mujeres
Address: Carretera Punta Sam – Isla Blanca, Mz 2, Lt 10, Cancun, 77400, MX

10/10

Exceptional

14 Jul 2026

Diana

Loved the property - could have had better entertainment facilities but overall it was excellent

Partner

10/10

Exceptional

13 Jul 2026

paul

Amazing place

Partner

6/10

Pleasant

13 Jul 2026

Osama

We had a wonderful stay overall and would definitely recommend this resort, especially for couples, pregnant guests, or anyone looking for a relaxing getaway.

One of our favorite parts of the stay was the swim-out room. It felt surprisingly private, was spotless, and was very well maintained throughout our visit. The property itself is absolutely beautiful. There is some construction on neighboring land, but once you’re inside the resort, it’s barely noticeable and never took away from the experience.

The restaurants were excellent, and we really enjoyed having so many à la carte dining options. While the wait for food could be a bit long at times, the staff was consistently kind, attentive, and accommodating, which made the experience enjoyable.

As non-drinkers, we also appreciated that the bartenders could make delicious virgin cocktails. We especially loved the Virgin Strawberry Daiquiri and the Virgin Mint Mojito. That said, I think the resort has an opportunity to better showcase its non-alcoholic offerings. Whenever we asked about alcohol-free drinks, we were usually told the options were juice or soda. However, after doing a little research, we discovered there are many great mocktails—like a Virgin Miami Vice and others—that could easily be featured on a dedicated mocktail menu. This would be especially appreciated by pregnant guests, couples, and anyone who simply chooses not to drink alcohol.

The only disappointing part of our stay was the check-in experience. W

Partner

10/10

Exceptional

12 Jul 2026

Kara

This is the best resort I've ever been to. Beautifully maintained. Everything was geared towards luxury and service. We will definitely be back.

Partner

10/10

Exceptional

10 Jul 2026

Kareem

Great resort. Honestly the best one that I have vacationed at. I would love to visit here again and stay longer.

Partner

10/10

Exceptional

10 Jul 2026

Helen Ravelo

The food was always delicious with many choices. The hotel is well maintained, rooms are clean and everything is wonderful. I have been to many good hotels and this one has been by far the best one.

Partner

10/10

Exceptional

09 Jul 2026

Savannah

Absolutely loved this hotel! Staff and food were amazing!

Partner

10/10

Exceptional

09 Jul 2026

Stephanie

This was our third time at the resort. The beach is the most beautiful area. The staff is always so positive and wanting to please. Our favorites were Ernesto at Oceana for lunch, Julian at the beach and Dianna at Seaside for dinner. We had a wonderful waiter at Himitsu as well. We had a little trouble when trying to book the hibatchi table. Our concierge would not respond right away or give clear answers which lead to a late reservation that just didn’t work for us. We also called the front desk about getting a bar of soap. They were very helpful but purchased the soap from an outside vendor which ended up costing $43 for one bar of soap. Even with the little moments, it is the most beautiful place and resort that we’ve been to and are looking to go back again next year.

Partner

10/10

Exceptional

08 Jul 2026

Gregory

Amazing stay!

10/10

Exceptional

07 Jul 2026

Matthew

Wow! Just wow! We stayed here for 10 days and it was genuinely the best 10 days ever. My review is lengthy, but coming from someone who visits Cancun often, this sound encompass everything you might have questions about before booking.

We were preferred, so had access to the preferred club, pool, lounge, and butler service.

Butler Service: This butler service only comes with the Preferred Package. I totally recommend this if you are wanting a more “lowkey & relaxing” trip. The preferred pool is very quiet and spa-like. Eduardo & Duran were our butlers, but ended up our friends! They really made sure we had everything we wanted. The groupchat messaging made requesting things and keeping in touch very simple and easy. Because this was our first time at this resort, having this service really helped us. During the check in process, there really wasn’t much information given about the resort. No map, brochures, or tidbits of information. You have to ask! & they will tell you to download the app that highlights everything. The best way we described this was: they don’t hide information, but they don’t tell you about it. So ask! HOWEVER, Eduardo and Duran helped SO much. I couldn’t imagine staying here without them. They really directed our stay and made sure we knew about everything on the resort, our options, and everything in between. Shout out to them!

Pools: There are 3 pools on this resort: preferred, social, and swim up bar. The preferred pool is very lowkey, spa-like,

10/10

Exceptional

07 Jul 2026

RIANA

The staff was amazing and attentive! We had the junior suite room and it was perfect and so spacious. The spa experience was unreal! The food was decent and there were plenty of options. The pools are great and the grounds were very well maintained. We rented a private cabana in the jungle pool and it was so worth it. If you want a relaxing trip with a beautiful, calming vibe this is definitely the place!

Partner

10/10

Exceptional

06 Jul 2026

Paulina

Great stay for a more relaxing resort, very helpful and would come back again!

Partner

10/10

Exceptional

05 Jul 2026

Jarrett

Beautiful and lush.
Andy at the rendezvous bar was GREAT!! He is only there until 4pm.
Easy access to everything.
Little to NO seaweed on beach.
Stay away from booking in building 9 unless you want to hear the disco at night. We didn’t mind it but if you are wanting complete silence at night, try another building.
Did not want to leave. Will return.

Partner

6/10

Pleasant

04 Jul 2026

Kevin

The marketing presentation that they offer was presented as 90 minutes of your time. We spent 2.5 hours learning about the membership program and said YES. It took them another 2-2.5 hours just to get the paperwork signed. A total of 5 hours on your vacation was just so disappointing.

Pro Tip: they charge you $60k for the membership but we got a deal for under $10k for 5 year term. Anything and everything is possible if you’re a serious buyer. If they don’t want your business, walk.

Further the Amstar program for Isla Mujeres is certainly overpriced. Please look at AirBnB’s and book and Uber. It’s far more cost effective.

If you’re looking to ignore those two programs (tours + presentation), I think the hotel was a good stay! The food was good, the vibes were great!

The ocean was NOT good because of the seaweed. We booked this hotel for the ocean, but unfortunately, we were mislead to think the seaweed wouldn’t reach here because of the Isla mujeres island.

My recommendation if you’re looking for the ocean, book a hotel on the Isla Mujeres Island. Beautiful ocean with white sand and clear water.

Partner

10/10

Exceptional

04 Jul 2026

Alicia Carmona

Me and my spouse stayed at Secrets Playa Blanca in June 2026 and we absolutely loved it. We will most definitely be back. It was in a perfect location with beautiful beaches. The atmosphere was amazing. The cleanliness was great I noticed that they cleaned our room daily like two times a day and they offer turn-down service. The breakfast was good and their bars, restaurants were also good.
They are very eco-friendly. There was a lot of amenities. A lot of things to do on resort base. The service was great. The entire staff was always nice, respectful accommodating, very friendly. Including our butlers Eddy and Leticia, they were truly the best. They were very accommodating to all of our needs. We booked the preferred club, oceanfront master suite. It was stunning great value for everything that it offered. And the noise level was good. We barely heard anything from our suite. I enjoyed my time there and I will most definitely be back. I didn't want to leave.

Partner

6/10

Pleasant

03 Jul 2026

Rodica

Nice property.

Friends

10/10

Exceptional

30 Jun 2026

Ebonie

Best resort I’ve ever been to, hands down. 10/10 experience from start to finish. The service was top tier, the staff was friendly and attentive, and everything was clean and well maintained. The food, amenities, and overall vibe were perfect for relaxing and enjoying myself. I would highly recommend this resort to anyone looking for a stress-free, luxury getaway. I’ll definitely be coming back!

Partner

10/10

Exceptional

28 Jun 2026

Sachin

Great experience

Partner

10/10

Exceptional

28 Jun 2026

Sachin

Great experience.

Partner

10/10

Exceptional

28 Jun 2026

Harold

Loved my stay

6/10

Pleasant

26 Jun 2026

William

Secrets Playa Blanca gets a lot right on the surface and falls short where it counts day to day. The grounds are genuinely beautiful, the pools are excellent, and almost every part of the physical property is well done. Our oceanfront room was incredibly nice, easily one of the highlights of the stay. The only complaint there was a blinking green light in the room that got annoying after a while, the kind of small thing that is easy to overlook but hard to ignore once you notice it. Unfortunately, the experience went downhill from there. Service was lackluster at best. Poolside service was incredibly slow, and the restaurants were not much better. You can plan on waiting a long time for even simple things, which sets the tone for the whole stay. The food matched the service. Nothing was impressive, and a lot of it felt borderline cafeteria quality. The room service menu was laughable, with very little worth ordering. The “preferred” area was nice in theory, but it was not enforced at all. People who were not preferred guests took over the sun beds constantly, and there were nowhere near enough beds for the number of people at the resort to begin with. Then management put out a sign asking guests not to hold beds for more than 45 minutes, which is almost funny when it can take that long just to get a basic salad at a restaurant in property because you cannot find anyone at the pool to take your order.

10/10

Exceptional

26 Jun 2026

Mazen

Our stay at Secrets Playa Blanca Costa Mujeres was absolutely amazing. Everything was perfect. The cleanliness, the food, the service, and the staff were on another level. We just checked out now. There was a lot of details that shows high level of service, but I wil share one thing, we were on the beach, a nice member of the staff came to us and ask for our sunglasses to clean it as a part of the service. 😄 That was new for me. Great job guys

Family

10/10

Exceptional

25 Jun 2026

Tymberlan

Everything was great would go back 1000x over again

Partner

10/10

Exceptional

24 Jun 2026

Jori

Secrets Playa Blanca Costa Mujeres exceeded every expectation. The resort is absolutely breathtaking, with stunning views, beautiful accommodations, and an atmosphere that makes it easy to relax from the moment you arrive. We stayed in the preferred club master suite, this room was phenomenal.

The food was exceptional across the board, and the service was even better. Every staff member we encountered was friendly, attentive, and genuinely committed to making our stay memorable.

A special thank you to Eddy (morning butler) and Leticia (evening butler), who went above and beyond to make our experience unforgettable. Their professionalism, kindness, and attention to detail truly stood out and made us feel like valued guests.

If you’re looking for a luxurious, relaxing getaway with incredible food and world-class service, Secrets Playa Blanca Costa Mujeres is the place to be. We can’t wait to return, we’re already planning to return again this year!

Partner

10/10

Exceptional

22 Jun 2026

Kelechi

.

10/10

Exceptional

21 Jun 2026

Austin

Everything was excellent

Partner

10/10

Exceptional

20 Jun 2026

Yael

I had a wonderful experience. The entire facility was spotless, well-maintained, and felt welcoming from the moment I arrived. The staff was friendly, professional, and always willing to help with a smile. The restaurants offered delicious food with a great variety of options, making every meal enjoyable. Overall, it was an excellent experience, and I would gladly return and recommend it to others.

Partner

10/10

Exceptional

19 Jun 2026

Timothy

We loved this resort!

Partner

10/10

Exceptional

19 Jun 2026

Jason Marc

Staff where helpful and the where very clean

Self

10/10

Exceptional

18 Jun 2026

Gerardo

The hotel is in general wonderful in every way.

Partner

8/10

Excellent

16 Jun 2026

Derrius

With all of the stellar reviews, we expected to fall in love with this place. Sadly, it just didn’t meet our expectations.

The good: Large, clean rooms. Beautiful grounds. Helpful, genuine staff. The pools were very nice. They went above and beyond there - pool staff would even come by and clean your sunglasses for you. The pool concierge helping set up your chairs was nice. Food was decent, but I’ll write more bad than good unfortunately. I will say the lamb chops and tiramisu was wonderful at Portofino. Also enjoyed the coconut shrimp at Oceana. Great food options

The bad: Upon checking in, we were approached by management in the lobby to “address our behavior last night”. Once I told them we just arrived 5 mins ago, they realized they thought we were someone else. Later we were told they’d make up for it with a bottle of wine - but we never received it. Started the trip off weird. On our last day, it seemed our room was assigned to someone else. Our tv had their name on the welcome screen. Again, left us with an uneasy feeling. With all of the rave reviews about the food, we expected better. I would give the breakfast Buffett a 5/10 for selection and variety. Dinner was just ok everywhere. Mostly though the complaint is that this hotel is boring! There’s pretty much nothing to do but hangout at the pool or beach. And the evening entertainment is pretty bland.

I would say this resort caters to ages 50+. If you’re younger than that, find somewhere a little more upbeat.

Partner

10/10

Exceptional

16 Jun 2026

Steven A

The staff was awesome our butler Alfred and pool attendant Martini and Connie went above and beyond

Partner

10/10

Exceptional

15 Jun 2026

Shemia

Our stay was amazing! The staff went over and beyond to ensure we had an amazing babymoon. Our room was incredible with a super clean room. The property looks even better than the pictures

Partner

10/10

Exceptional

14 Jun 2026

Johanna

Amazing stay. Great food and amazing selection. Super relaxing stay. Beautiful views. Staff is extremely thoughtful and professional.

Partner

8/10

Excellent

12 Jun 2026

Priscilla

Overall we had a nice stay at Secrets Playa Blanca, with both highlights and frustrations.The resort is beautiful, easy to navigate, and exceptionally clean. Our room was spotless throughout our stay, and the staff overall were friendly and helpful. A special thank you to our butlers, Eduardo and Duran, who went above and beyond with communication, reservations, and making my husband’s birthday extra special. Angela, Carin, Oscar, and our housekeeper Alan were also outstanding.We stayed in a Preferred Club swim-out room and enjoyed it, especially in the mornings. The PC infinity pool is quieter than the main pool. The swim-up bar was often crowded. The beach had significant seaweed and red flags throughout our stay, which was disappointing, but we still enjoyed relaxing by the water. The men’s dinner dress code is stricter than necessary for a beach vacation atmosphere, so plan accordingly. Dining favorites included the gyoza at Himitsu, the short rib tacos and beef soup at Seaside Grill, and the french onion soup and pork belly at Bordeaux. Coco Café quickly became one of our favorite spots.The resort is about an hour from the airport, so I recommend arranging transportation in advance. There is not much nearby, so plan to enjoy the resort amenities and entertainment, which were excellent.
My biggest frustration was the vacation club presentation. What was presented as a 90-minute informational breakfast became a much longer sales presentation and left a negative impression.

Partner

10/10

Exceptional

09 Jun 2026

Henry andres

My husband and I recently stayed at Secrets Playa Blanca Costa Mujeres and had an exceptional experience. The resort is beautiful, well maintained, and offers the perfect mix of luxury and relaxation. The beach, pools, and overall atmosphere made it easy to unwind.

We upgraded to the Preferred Club, which was well worth it, and also enjoyed a wonderful spa experience. The dining was excellent, with the hibachi dinner being a standout.

A special thank you to our butlers, Eddy and Angel, who were attentive, professional, and always available to help. Their outstanding service truly enhanced our stay.

Overall, every aspect of our visit exceeded expectations, and we would gladly recommend Secrets Playa Blanca Costa Mujeres to anyone seeking a relaxing and luxurious getaway.

Partner

2/10

Poor

07 Jun 2026

Rasheedah

Ernesto Ortega was the absolute BEST !!!!!! Request him if you can .. he was the BEST for me and my fiancé

Partner

10/10

Exceptional

07 Jun 2026

Sergio Alejandro Torres

This was one of the best all-inclusive resorts we’ve ever stayed at. Everything exceeded our expectations.

The food was excellent, with great variety and high-quality meals at every restaurant. The drinks were fantastic, with premium options and expertly made cocktails. The facilities were beautiful, clean, and very well maintained, and the rooms were comfortable and spotless.

What really stood out was the service. Every staff member was friendly, professional, and went above and beyond to make our stay enjoyable.

Overall, an amazing experience from start to finish. We would absolutely return and highly recommend this resort to anyone looking for a relaxing, first-class vacation. 10/10!

Partner

10/10

Exceptional

06 Jun 2026

Veonca

A standout feature of this hotel was the excellent beach maintenance. The staff did a fantastic job of regularly clearing away seaweed, so there was never a large buildup on the shore. This made the beach much more enjoyable and showed the hotel’s commitment to providing a great guest experience.

Partner

10/10

Exceptional

06 Jun 2026

Mario Francis

our stay was from June 2 to June 5, 2026. We went for our anniversary. We did the preferred club oceanfront master suite which was just amazing. We had our Butler‘s Eddie and Lety. They were so awesome. Help helped us with booking the hibachi and setting up our room, sending us the daily itinerary with the activities and daily drinks of the day, etc. We couldn’t think of anything else that could make it better. Food and drinks were amazing, beach amazing. There is a little bit of seaweed, but nothing major. The sand was super soft. We went to the spa and did the hydrotherapy session. Our host was Angie. She was fantastic. Will definitely have to be back. We enjoyed it so much. It was our first time staying at secrets but we had been to impressions over in Isla Mujeres, but still prefer the secrets at Costa Mujeres. (We went to impressions in isla Mujeres the week it had open and a lot of kinks still needed to be worked out and not everything was open or available in the waterslide was closed.)

All in all we wish we would’ve booked for a bit more! highly recommend!

Partner

10/10

Exceptional

06 Jun 2026

Mya

I loved the property 10/10!!

Partner

10/10

Exceptional

05 Jun 2026

Jorge Antonio

The whole experience was wonderful, the hotel is a beauty, the common areas and the service impressive and impeccable, very high quality food and exquisite drinks, great and highly recommended .The only thing that is not good is the beach because of the sargassum in the summer season, but everything else is wonderful.

Family

10/10

Exceptional

31 May 2026

Eric

This was the best trip we have ever had! Down to every detail we felt luxury! Already planning our next trip

Partner

10/10

Exceptional

29 May 2026

Lis

Nuestra experiencia fue maravillosa, superó mis expectativas, nos recibieron con champagne 🥂, el hotel hermoso y extremadamente limpio, la comida deliciosa, todas personas de servicio muy amables. Lo único que sugerimos es que las personas que intentan agendar masajes al llegar al hotel no presionarán tanto, fue un momento incómodo e hizo que rechazáramos el servicio totalmente. Por lo demás todo perfecto mil estrellas. Definitivamente regresamos pronto ❤️ GRACIAS

Partner

6/10

Pleasant

29 May 2026

Nicole

Property was nice but felt very closed off when you walked around because of the layout. Food was great. My main complaint would be that there were private parties almost every day we were there and they closed off entire areas, restaurants, and even the pools, which was a bummer since we planned on using the jungle pool the whole last day but were told to move at noon. We were tired of the loud activity pool since they do the same thing everyday with the same schedule & music. If you’re not a beach person, I recommend moxche. The beach here made up for them closing off areas, otherwise it would have been pretty disappointing.

Family

10/10

Exceptional

28 May 2026

Holly

Great resort. Food was very good, staff so helpful, grounds lovely. Swim out room was fabulous. Would definitely come back!

Family

10/10

Exceptional

27 May 2026

garry

Fantastic place.

Partner

10/10

Exceptional

26 May 2026

BAGRAT

Every things it’s excellent !!!

Friends

4/10

Poor

26 May 2026

Amber

QUESTION .. why is there no mention of the vacation club/timeshare sales pitch in any of the reviews. This was aggressive and not welcoming. We will not be staying here again.

Partner

10/10

Exceptional

25 May 2026

Claus

Beautiful property with lush greenery, exceptional rooms, and attention to details. Very good food options. Very friendly and attentive staff. You could find quiet and relaxing spots or - if preferred - more social active areas. Attentive building concierge (not sure that you need a butler upgrade). We were mainly “beach people”. While sargassum was evident 50% of our time, the tractor guy tried to keep up with cleaning the beach daily. We will definitely return to this place.

Partner

8/10

Excellent

25 May 2026

Ryan Austin

this is my second year in a row staying at this facility. the grounds are very well kept and maintained. rooms are very very clean . staff is very kind and caring . If you are more of a relaxed not party type people, i highly recommend getting the preferred club rooms as for it gives you access to a private pool, lounge and bar which is more relaxing and not wild party like with crazy music. if you like to party , there is a “social” pool on the property that gets rowdy however my wife and I stay away . food on the property is fantastic. men bring long pants and closed toe shoes as for the restaurants for dinner require this . el patio and hitmitsu our are favorite spots to eat . reservations are only required for hibachi however i would recommend making one . as i mentioned before i recommend choosing the preferred club rooms as for you receive a butler who you can text via whats app and have them make reservations for you for anything on the property including activities. this place is awesome which is why i went back two years in a row . not far from cancun airport either which is about 45min. i recommend booking private car transportation from the airport cause the airport transportation is WILD. unique transportation is your go to . don’t think twice, stay at this resort you will not regret it

Partner

10/10

Exceptional

24 May 2026

Paweena

Clean room

Partner

10/10

Exceptional

24 May 2026

Kristy marie

Everything was amazing! Super clean , the service was amazing! Everyone had a smile on their face . Shout out to belen our concierge service. She was super helpful. Jonathan our waiter was amazing. Would definitely go back

Friends

10/10

Exceptional

23 May 2026

Makayla

Every aspect was incredible and every inch was picture perfect. Perfect stay for my husband and I’s anniversary!

Partner

10/10

Exceptional

22 May 2026

Joe

Resort was spectacular

Partner

10/10

Exceptional

18 May 2026

Tommy

Amazing place

Partner

6/10

Pleasant

13 May 2026

Ritesh

Breakfast was a good, dinner choices were nice. Staff at times can seem disinterested and only work better once you start showing tips. Concierge team always trying to sell you stuff. Visually the place is great and has a beautiful ambiance in all settings. Sea area wasn’t cleaned as nicely as I would expect. The sessions like pottery and Mexican dance were great. Coco cafe is also a great feature and the Redevouze bar is beautiful. Suger reef is great has plently of things to do. Would give this place a solid 7/10. Rooms could be cleaner found some lashes from the person before us too. Nothing crazy just overly hyped on social media thats all.

Partner

10/10

Exceptional

12 May 2026

Brian

Had a wonderful time here. The staff and food were excellent. The gorunds were beautiful.

Partner

8/10

Excellent

11 May 2026

Ryan

The welcoming staff was very welcoming but also deceiving. My wife and I arrived and got tricked into a 3 hour long meeting with Unlimited Vacation Club members. We spent to much time with them and in the end, we didn’t purchase a package. But they will press you and press you and send you to different people to try and lock you in. Even after repeatedly telling them no. Other than that, the resort is really clean. Poolside concierge made you feel special. The beach was cleaned daily from seaweed. We also tried booking a romantic dinner in advance and they could not accommodate. The owner of Seaside Grill made us a deal. Buy a bottle of wine and get a private dinner in a wine cellar. That was unique and we enjoyed it. 4 out of 5 stars.

Partner

10/10

Exceptional

11 May 2026

Megan Kaur

Everything was absolutely perfect. Couldn’t have asked for anything more!

Friends

10/10

Exceptional

09 May 2026

Kennedy

Such a beautiful property and gentleman don’t forget to bring your long pants for dinner. Needed for a lot of the restaurants

10/10

Exceptional

08 May 2026

Mirica

Love this place! Food Amazing! Staff Amazing! I can’t wait to come back!

Family

10/10

Exceptional

07 May 2026

Karen

Staff was amazing welcoming and caring. Rooms and every where you went was so nice and clean.

Partner

10/10

Exceptional

05 May 2026

Jason

The service was excellent. The room was very nice and clean. The restaurants were good for an all inclusive.

Partner

10/10

Exceptional

04 May 2026

Soroush

Beautiful atmosphere and design.

Friends

10/10

Exceptional

03 May 2026

Heather

The property was well kept, beautiful rooms, and just very peaceful all around. But the service… it was truly exceptional! We’ve stayed at several Secrets and the staff here set the bar. They were very thoughtful and caring. We’ve already recommended this location to several friends and will definitely come back.

10/10

Exceptional

03 May 2026

Zygmunt

One of the most beautiful, clean and well maintained property.
Wonderful, helpful and the most friendliest staff that goes well beyond to make your stay pleasant, shot out to Martin at the preferred pool, Bernardo our concierge, Sinai at the social poool, Armando, Miguel at the bar, Fernando at the market place.
Will definitely come back.

Partner

10/10

Exceptional

21 Apr 2026

CHERI

Stay away from the selling timeshare vultures but otherwise the experience is amazing!

Partner

10/10

Exceptional

16 Apr 2026

Ryan

Wonderful :)

10/10

Exceptional

15 Apr 2026

David

I have stayed at Secrets Akamai and Moroma, which are both amazing. Playa Blanca is my favorite. Great food and the staff was amazing. The property is gorgeous during the day, but the paths through the garden all lit up was incredible. There are so many areas to just sit and take the beauty in at night. Plenty of live music every night. We had great service at Seaside Grill, Victor, Roberto, Alberto, Sixto and Odet took incredible care of us. We went there every day because my wife has specific food requests and they always went out of their way to accommodate us. Victor was awesome at the Italian restaurant. A shout out to Marcelo and Hugo at the beach, there was never a need that was not covered by them. We will return.

Partner

8/10

Excellent

11 Apr 2026

Doan Nguyen Khanh

The staff kept the room spotless and were incredibly friendly, plus, most of the activities were very well-organized. However, I was disappointed by the lack of soundproofing, I could hear conversations from the next room quite clearly. Additionally, the beach was covered in seaweed, which made it impossible to enjoy a swim

Partner

6/10

Pleasant

08 Apr 2026

Najla AL

Good could be better, staff can be more friendly , activities really basic, price too high for the expectations

Family

10/10

Exceptional

07 Apr 2026

Brent

Everything is excellent!! From the staff to all of the amenities! The breakfast buffet is absolutely the best we've ever had! Manuel was the best concierge!! The jungle pool was amazing with all of the lush landscaping. All of the pools should be landscaped as such! All of the staff were professional and friendly.We were never left without help or with unaswered questions. Thank you Secrets for the best 3rd anniversary! Brent & Allison Delahoussaye

Partner

10/10

Exceptional

07 Apr 2026

Joao

Everything was great, just couldn’t find a spot at the pool.

Partner

10/10

Exceptional

31 Mar 2026

Alexa

Amazing experience!

10/10

Exceptional

30 Mar 2026

Jean

Everything was perfect!

Partner

10/10

Exceptional

27 Mar 2026

Jorge

Great gastronomy options

10/10

Exceptional

25 Mar 2026

Maria S

This is my second AI stay in Cancun and it was too notch and will definitely be going back. The resort was gorgeous, lush and very walkable. The service was amazing and the food was very good too. The pools were great, clean and the water was warm. The beach was clean and hardly any sargassum. We got the preferred upgrade and it was nice but not worth it in my opinion.

Partner

10/10

Exceptional

17 Mar 2026

Christian

Clean room

Partner

10/10

Exceptional

17 Mar 2026

Christian

Clean room, excelente staff

Partner

10/10

Exceptional

15 Mar 2026

Cristina

Food and service were amazing, the hotel is clean and perfect size to navigate around.

Partner

10/10

Exceptional

10 Mar 2026

Dr. Robert

This resort is awesome. The level of service and hospitality is the best I’ve ever seen at any resort. The staff is very attentive. You never have to ask a waiter for a drink. They clean your sunglasses for you and carry your towels and find you a spot to sit near the pool. It never felt crowded. The food is five star. The chef even made me special meals for breakfast to meet my dietary needs. The resort is beautiful. The beaches are clean. The place is spotless and there’s a number of different activities that you can participate in. The rooms are spacious clean, and they have a concierge for every building that makes it a personal experience. You never really have to wait for anything. Everyone is so pleasant. This was by far the best resort I’ve ever been to. Don’t make the mistake of choosing a different resort in Cancun. Definitely five stars.

Partner

10/10

Exceptional

03 Mar 2026

ANDRES A DELACRUZ

Everything was great!

Partner

10/10

Exceptional

28 Feb 2026

Glena R

Everything was perfect! So much attention to detail. I could live there!!

10/10

Exceptional

27 Feb 2026

Julianna

Absolutely beautiful! The staff were amazing the resort was so clean!!! Highly recommend

10/10

Exceptional

27 Feb 2026

Kelsey

Phenomenal service and stunning grounds and beach!

Partner

10/10

Exceptional

17 Feb 2026

chad

Amazing trip and resort. Food is incredible.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Gary

Yes room was perfect

10/10

Exceptional

12 Feb 2026

Jennifer

don't miss out... this place was an oasis in every sense of the word.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Izabela

Beautiful resort! All of the staff was wonderful and went above and beyond to make sure we had everything we needed and more. Food was fresh and delicious. Secrets Playa Blanca is definitely one of the top three resorts I have had the pleasure of staying at and will most certainly visit again.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Taylor

We had a wonderful stay at this hotel during our vacation. From check-in to check-out, everything was smooth, organized, and welcoming. The property was clean, well-maintained, and had a relaxing atmosphere that made it easy to unwind and enjoy our trip.

The staff was friendly and attentive, always ready to help with any questions about the hotel or the surrounding area. The rooms were comfortable, spacious, and very clean, and the amenities made our stay even more enjoyable. We really appreciated how convenient everything was and how well the hotel catered to guests’ needs.

Overall, this hotel made our vacation even better. We would absolutely stay here again and highly recommend it to anyone looking for a comfortable and pleasant place to stay.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Talah

Everything was amazing

6/10

Pleasant

26 Jan 2026

Anthony

Great room. Layout of the resort is so so. The restaurants inside have a beautiful ambiance. Unfortunately the food needs to be improved. Was just ok. Other Secrets we have been to were more to our liking. The staff is very nice however as always.

Leisure Family

10/10

Exceptional

14 Jan 2026

Mayera

Rooms were really clean! Property was beautiful and easy to navigate. The service was great but just a little slower than what we’re used to. The market buffet wasn’t all that, but the seaside grill had amazing breakfast, lunch, and dinner.

Leisure Partner

10/10

Exceptional

10 Jan 2026

Manuel

Super bel hôtel, excellent service. Le concierge Alejandro de la piscine, Perfect club était génial.

10/10

Exceptional

05 Jan 2026

Cynthia

We had SUCH an incredible time! That resort felt like you were in a jungle but with all the modern convinces! The food was awesome (we have been been to at least 10 resorts in Cancun and this was by far the best! However the part that made it really great was the people. They work SO incredibly hard and make sure you are always happy! In particular Angel (worked by the pool and kept us out of the sun, cleaned our sun glasses and made sure we always had fresh towels and good convo), Irineo (I was never without a drink in my hand from him), Pedro and Josue! We genuinely enjoyed getting to know them and getting to know a little about their life! The room was impeccably clean and well stocked! We will be back!

Leisure Self

10/10

Exceptional

05 Jan 2026

Sanela

I never leave a review but I just had to say my boyfriend and I had an amazing time at Secrets Playa Blanca. The resort is beautiful, the rooms are very clean, the food is great, and the staff was so attentive.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Sherma

Amazing hotel. The spa is expensive but it’s very nice. The staff was amazing, the food was pretty good. The rooms were great and the hotel was pretty. It is pretty quiet and doesn’t have many night time activities.

Leisure Friends

10/10

Exceptional

31 Dec 2025

Kelvin

Incredible room, great food, and the drinks were pretty good as well. Great service!

Leisure Partner

10/10

Exceptional

26 Dec 2025

Juan

Very NICE hotel , Good food and drinks we love it