Ocean Allure Costa Mujeres Adults Only All Incl

Mexico , Cancun (and vicinity)
Cancun, Subcondominio Playa Condominio Maestro, sm 06 mz 2
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100 reviews shown

10/10

Exceptional

12 Mar 2026

Sherri Jeanetta

Great resort! Food was good and drinks were superb!!

Partner

10/10

Exceptional

12 Mar 2026

Chadd

Ocean view was good. However, it was windy on the beach and there was a lot of sea weeds washing up on the shoreline. The facility is new and clean. The pool was fun. We enjoyed the activities.

Friends

8/10

Excellent

08 Mar 2026

Roger Craig

The pool was fine. The resort was brand new but had some issues. Paint spots on the floor, loose toilet paper dispenser and few loose tiles throughout the resort. On the other hand the staff was amazing. Gabriela, our butler went above and beyond. Although the sports bar was usually pretty busy Omar the bartender had a new drink ready the moment mine was empty. Everly at the privilege restaurant was also super sweet and attentive.

Partner

10/10

Exceptional

08 Mar 2026

Mikayla

Just left this resort a week ago and it was the best week of my life! A group of 7 of us booked this resort prior to its opening with no expectation on how our experience would go, and this resort/people blew any expectation we had out of the water. All inclusives can be known for mediocre food, which is something I’ve experienced. However we tried all of the restaurants and buffets and the food was SO good I personally thought La Locanda, Margarita, and Blue Moon were the best, even over the reservation restaurants! We learned the previous resort used to be a family resort and they kept some of the fun features such as bowling, the wave rider, and lazy pool which makes this adults only special and way more fun. The best part about this resort is those who work there, they are all so friendly, kind, and caring which truly makes the whole experience a 5/5. Shoutout to Joel, Victor, Nataly, and Luis who made our experience so amazing by being so personable and fun and helping us with such things like booking reservations, sending things like water to our room when needed, and even cleaning our sunglasses. Shoutout to the lazy river bartenders where we spent the most of our time specifically Francisco who was so nice, fun, and makes a great drink, our favorite bartender! As well, shoutout to Rueben at Pez Dama for being our favorite server, he knows how to show you a good time and is very attentive! Also, Louise from their travel area in the main lobby was so helpful booking us

Friends

10/10

Exceptional

07 Mar 2026

Terry

Our room had an ocean view with everything you need. The entertainment staff (Mario, Maria, Victor, Axel and Janet) along with the DJ did a fantastic job to get people involved in activities. Guest service was very helpful and attentive to our needs. Shout out to Christopher, Joel, Victor and Nataly to make us feel special. We loved playing pickleball every morning (court space could be a bit bigger) but still nice courts.

Family

10/10

Exceptional

06 Mar 2026

Cole

The resort is amazing and food was fantastic, but the best part, hands down was the staff! Joey, Victor, and Natalie at the pool were so helpful and SOOOO much fun! The first day they came by to welcome us to the resort and it quickly turned into our group looking forward to saying hi every day and getting to hangout and talk. From the bracelets to the sand art, to making sure everything during our stay was the best it could be, we couldn’t ask for better friends to be watching out for us on our trip! They went above and beyond with Joey even coming in early on our departure day to say goodbye! Our group genuinely misses getting to see them and can’t wait to be back. Also a special shout to to Francisco at the lazy river swim up bar. He was on top of it and by the end of the trip knew my order the second we saw each other, keep rocking the double glasses, only you can pull it off!

Friends

10/10

Exceptional

05 Mar 2026

Tadashi

Pools are all different and all nice
Staff was excellent t
Ocean view

Friends

10/10

Exceptional

05 Mar 2026

Nancy Di

We had ocean view. Regardless of view the room was beautiful and comfortable amenities were so thoughtful like slippers and steamer. And when something was missing like small washroom light for nighttime they added it next day Really appreciated special kindness and care to their jobs from Nataly in guest services who kept in touch with me thru WhatsApp and Lucio our fav barista who brought energy in his greetings and cafe!!! Thanks to everyone as they were all so amazing

Partner

10/10

Exceptional

04 Mar 2026

Michael

Friendly staff. Quite nice place.

Partner

6/10

Pleasant

04 Mar 2026

Laura

The pool was nice, but cold. Beach was nice. Biggest issue is the dinner situation. There is no buffet dinner and it takes a long time to be seated and recieve your food. Over an hour and a half just to be seated.

Friends

10/10

Exceptional

03 Mar 2026

Amir

The property is well planned with a few pools and a great beach with a lot of shaded seats, but please note that the south building overlooks the nearest hotel and not the sea. The rooms are sold as sea view rooms. You might catch a piece of the sea if you go out to the balcony and lean out. The north building has sea view. The rooms themselves are very nice.

The food is quite good and the lines are not long. It’s easy to get a place in the restaurants.
There are a lot of activities and the staff is very friendly.

Family

6/10

Pleasant

03 Mar 2026

Jeffrey

The staff and facility itself were amazing. However, we will not be going back. We spent extra for the \"Privilege Package\" on an all-inclusive because the variety of restaurants and how good they all looked.

Turns out when you order a \"steak\", its a super thin slice of bland ribeye on a tiny bed of sweet potato slices. I thought it was just a one-off, but the food consistently \"meh\" and the only way we found good food was to either scour the buffets or go out searching. You could \"upgrade\" to actual good food at meals, but you were going to be spending hundreds of extra dollars...even though this was the \"Privilege\" restaurants that required a reservations.

We also got all dressed up to do to \"Casino Night\" at the Sports Bar. But after waiting well past the supposed start time, they just came in with BINGO...
There was only three rounds and your prize for winning was a free shot, at the place where shots are free, lol.

Our butler, Anni, was phenomenal and the staff were super friendly and attentive. It's just the business model thats the problem. What they are actually providing to the customers does not match the price point. You can absolutely get more bang for your buck outside of this place.

Partner

10/10

Exceptional

02 Mar 2026

Andres

Incredible!!

Friends

10/10

Exceptional

02 Mar 2026

amber jane

The staff were amazing and helpful!

4/10

Poor

02 Mar 2026

Ashley

This was my 8th resort trip and I would rate it #8 on the list. NOT good!!! The staff was horrible!!!. I can deal with bad food, the freezing pool, the flimsy rooms, and the subpar resort itself but bad service is where I draw the line. Maybe I’m just use to Secrets Resorts where everyone speaks and is helpful. These people ignore you and then treat you as if they don’t want you there. They seemed tired and bothered. So I would never consider going back.

10/10

Exceptional

02 Mar 2026

Molly

Beautiful hotel!! Staff friendly, food good! Will return!!!

6/10

Pleasant

01 Mar 2026

Nashanique

The service was horrible. Waited long for food waited long to be waited on. Dismissive attitudes when brought up. Everyone seemed annoyed to work. Went with a group of friends to celebrate a birthday and was excited about this resort. We left feeling very disappointed. We rarely got approached and waited on staff near the pool area however many other guest did. It was very noticeable to my group and myself. Outlets in the room didn’t work. My room was not prepared for my arrival as I didn’t receive the complimentary bag, nor the room amenities such as wash clothes, robes and slippers. The assistant manager over food and beverage Albeurto was the rudest person we met, after letting him know that we had waited for a 1h 30 for food to arrive. Very dismissive and poor attitude so bad that it had to be escalated to a higher hotel manager. We got to the restaurant at 6 when it opened we didn’t get food until 730. It arrived cold and we waited even longer for condiments. It was a disaster. Staff refused to get a manger or give corporate number. Became rude when it was requested. Even going as far as saying no manager was there.

The activity staff did great and kept guest entertained. Love the pool and the beach area. Luis one of the head managers was awesome and did his best to be accommodating once complaints were brought to him. Spa was amazing as well. Those are the only things to save this review. The margarita restaurant staff was so kind. Thank you to Nahdila and Cesar.

Friends

10/10

Exceptional

01 Mar 2026

Rylee

Great staff, spectacular vibe !!

Partner

8/10

Excellent

01 Mar 2026

Tasha Marie

We were privilege but definitely no need to upgrade was fun to experience for once but it wouldn’t be something we would add again.
Loved having the bracelet for the room key!!
Property is stunning and smells good-although if you are sensitive to scents I wouldn’t even consider this property as at times I even thought it was too strong. The room is beautiful.
Gym is well equipped.
We sat at the main pool & were well taken care of. Entertainment crew came by every morning and informed us of the activities and didn’t pressure you to join. I agree with other posts saying they need to up their game in the music selection!
Bowling was actually really fun! Did it twice. Go to the acrobatic show on Wednesday in the theater it was phenomenal!!! Fire show was ok - Would have been better if the had set up a bar.
We participated in crafts -definitely go early as fills up. It was genuinely so fun but didn’t like that staff requested you to post a google review. Maybe just say “if you enjoyed the class let others know.”
We went to the lobby bar before dinner to play games (brought from home). Nice way to kill time beforehand. They gave you peanuts /pretzels.
Ocean burger was good and we thought the buffet was fine too.
We did eat lunch at Pez Dama & highly recommend the Baja Tacos!
Mike’s coffee delicious and had a few snacky things favorites: peanut butter chocolate muffins and oatmeal cookies.
Our favorite restaurant was Sakura. Beach was picturesque.

Friends

10/10

Exceptional

01 Mar 2026

Rita

Room was super nice. Had a view of the ocean. Food was delicious. Staff very friendly.

Self

10/10

Exceptional

28 Feb 2026

Ashley

The staff were very courteous and super helpful for anything that was needed. The food was very good. Don’t usually expect much as it’s resort food, but all of our meals were delicious. The buffet was very good. The hotel has some cosmetic things that could be better finished. Nothing that stands out as anything that would prevent traveling back here. Tons of activities, nice beach area & plenty to do. The pools were just a little chilly. On a hot and sunny day, it was refreshing. Some of the days we stayed were a bit chilly so nobody was wanting to go in the pools. Overall, the experience was great at this resort.

Partner

6/10

Pleasant

28 Feb 2026

Katelynn

The beach was amazing. The service was lack luster. We had upgraded our room not knowing what it came with. We did enjoy the private beach area. But our “butler” didn’t even meet us the first day we got there. We were told he’d connect with us. He did not. The check in process for the privilege area took way longer than necessary. We had to see out and find and wait for our butler on the second day after never hearing from him. We were celebrating my birthday. We were told by multiple staff members tha

10/10

Exceptional

28 Feb 2026

Brad

Beautiful resort, with excellent food options. Very high end liquor for non privileged guests as well. Make sure to visit Modesto in the sports bar!

8/10

Excellent

27 Feb 2026

David

The resort was very new so I give them some curve points. Beautiful and clean room. Everything was fantastic as far as the physical part of the hotel. The only problem that we had was long service. It seemed as if they were understaffed. Whatever issues we had management did a very well job fixing it. Every new business has growing pains and I'm sure they will get over them in the near future.

Partner

10/10

Exceptional

27 Feb 2026

Chuck

Room, restaurants, pools, beach were all really great.

Partner

10/10

Exceptional

27 Feb 2026

jason

It was great.

Partner

10/10

Exceptional

26 Feb 2026

patricia

Rooms were very clean. New resort, great amenities lots of choice for dinner

Friends

8/10

Excellent

25 Feb 2026

Justin

Beautiful resort

Partner

10/10

Exceptional

25 Feb 2026

Thomas

Staff was awesome. Especially Gabriela our butler

Partner

10/10

Exceptional

23 Feb 2026

Sabrina

A great stay, the staff were very helpful and friendly. Always something to do without even leaving the resort. Great variety of dishes for breakfast, lunch and dinner. Hydrotherapy Spa = 10/10, extremely relaxing and complimentary if you have privilege access. Would recommend the privilege access for the full luxurious experience!

Family

10/10

Exceptional

23 Feb 2026

Rory

Very beautiful, very clean. Staff was very friendly and food was good.
Beach was an amazing powder while sand, so much better than the beaches in Cancun.

Partner

10/10

Exceptional

22 Feb 2026

Miryan

Clean room!! Food it’s amazing!!

10/10

Exceptional

22 Feb 2026

Kelli

We booked Privilege Master Suite for sale price. We arrived late so no butler on duty. Checkin in the Privilege lounge was easy but would’ve been nice to been greeted by our butler. There’s no food choices between 10 & 11 PM except room service but were not aware of room service so we waited for the late night menu at Margarita to start at 11 PM - service was slow and food was not great. We met our butler Emilio the next AM. he booked dinner resos for us and our group that arrived that day. He arranged for coffee to be delivered to our room each AM & took care of robes/beach bag that were missing from the room. He was very friendly and helpful, gave us an update every morning on what was happening at the resort. Our friends had a different butler and did not get the same service. We tried all restaurant options during our stay. The food was good to great and Service was great with a couple exceptions. The French was Our favourite. We had lunch delivered to the beach, ate at the Privilege restaurant, Pez Dama and Ocean Burger and all were good. The room was new & clean, the beach is gorgeous. All the staff were friendly and helpful, special mention to Bettyana in lobby bar and Salvador at beach who kept us well ‘hydrated’. The staff hustle and any issues with service are due to being understaffed. Overall a great experience in a beautiful location.

Friends

10/10

Exceptional

22 Feb 2026

Michael

Room was excellent. Extremely clean

10/10

Exceptional

21 Feb 2026

Nicole

Room was very clean and spacious, food was great, wonderful staff, gorgeous resort!

10/10

Exceptional

21 Feb 2026

Dahne

The resort and staff were amazing. The staff worked tirelessly for the guests. There were minor issues with wait times for dinng but those will work themselves out. Beautiful resort and everything is easy to get to.

10/10

Exceptional

21 Feb 2026

Denis

New resort. A+ experience. Beautiful room and resort. Staff super nice and accomodating. Very good food and options. Very nice beach. Love the Ocean Allure App. Only comment, front desk does not give change so make sure to bring what you need to tip staff, otherwise you have to try to get change from staff, which is a hit or miss.

Partner

10/10

Exceptional

21 Feb 2026

JOHN

Loved the layout of the resort, clean and spacious rooms, food was amazing, lovely beach, and staff was fantastic! Whatever scent they have in the beautiful lobby needs to be bottled and sold. We will be back as this is one of the nicest resorts we have stayed at. We had the best time!

Family

8/10

Excellent

21 Feb 2026

Tony Adrian

Overall hotel was very clean and well laid out. The resort is beautiful and the rooms were spacious. Pools were wonderful and the the food and drink was very good. Service at the restaurants was pleasant but slow at times and you needed to make dinner reservations every night. With no dinner buffet you had to book early in the morning every day to get a decent time or order room service which I don't enjoy, this created unnecessary stress. The pool side restaurant was extremely slow and access to quick snacks or food did not exist which was extremely disappointing. Overall great resort but needs work on food accessibility.

Friends

8/10

Excellent

21 Feb 2026

Nneoma Akuoma

I would give the resort 7/10.
Pros: Resort was quiet, clean, food was decent,
Cons: The water temp is way too cold, I couldn’t even stay in for 5 mins. I was given a double room, when it was just me.

8/10

Excellent

20 Feb 2026

Jill

Clean and staff courtesy

Partner

6/10

Pleasant

20 Feb 2026

BART A

Resort was beautiful. Beds were extremely hard. Staff was friendly, but not what we are used to from the 25+ other resorts we have visited. Food was decent. They need an evening buffet for extra choices. Wait times at all restraunts is ridicuolus, unless you whip a $20 out and a table opened up every time!!. Bar service was slow because they need more help. You could not get bottled water anywhere except your room, have never experienced that at any resort. Maybe they will figure this place out in a year or two and get it going but it is only a three star at this point. We are pretty low maintenance people, this place just did not perform like all the resorts we have been to in the past. Good luck Ocean Allure, you have the bones to be great!!

Partner

10/10

Exceptional

20 Feb 2026

Stephen Clark

We loved everything about this resort. The staff was great and the food was amazing!!
We will definitely be back

Family

10/10

Exceptional

20 Feb 2026

Robert

First of all ... the Resort is absolutely gorgeous! One thing I loved was the decor and all of the lighting in the lobby and the restaurants, it is just gorgeous! Our room was on the privileged side and we had a gorgeous view of the swimming pools and the ocean, it was awesome! The rooms are spacious and ours was very clean every day! The beds were very comfortable, and you can get different pillows if the brand new pillows that they are using are a little bit too fluffy for you! We tried bowling three different nights and that is super fun! There are pool tables to use, and there is a golf simulator, so if you like to be busy this place has it all! Luis, who is the Director of Guest Experience makes sure everything is next level for each and every guest! Julio, who is top a Notch Guest Concierge, checked in with us multiple times a day to make sure everything was awesome! Victor, and the Pool Concierge crew were awesome as well! I would highly suggest a visit to this resort if you’re looking for relaxation good food, gorgeous beach, and the very nicest of staff!

Family

10/10

Exceptional

19 Feb 2026

Heng

Cleanliness, the staff are always so friendly, the foods was good for all inclusive standards, I would recommend the places to people I know. I would give it a 9/10.

Friends

10/10

Exceptional

19 Feb 2026

Kristen

It’s a new resort and clean. Lots of fun activities and big pool, lazy river and wave pool to enjoy the water. We used the pickleball courts every day. Many restaurants and large buffet with a variety of food options. Nataly is the Expedia concierge and took care of arranging dinner reservations and booking events for our large group of 10 people.

Friends

10/10

Exceptional

19 Feb 2026

Vicki

The staff were amazing, especially Mario !! We saw a lot of reviews good and bad. The only negative I would say is the privilege pool should have a bar closer by, drinks took along time to come.

Friends

10/10

Exceptional

19 Feb 2026

Mary Anne

Great resort

6/10

Pleasant

19 Feb 2026

Guylaine

This resort is beautiful, boasting exceptional interior design and immaculate grounds. The staff works hard to keep everything tidy, which is commendable.

Staff are all very friendly!

However, several aspects need improvement. The food was only a 5/10, and the lack of a dinner buffet created long waits at the A La Carte restaurants, where portion sizes were quite small. While the staff is dedicated, they seem overwhelmed due to insufficient personnel, we often witness angry guests tired and hungry fighting with staff to get a table.

Entertainment options are minimal; aside from a fire show one night, there was little going on, there was usually an performer playing music
In the lobby or the piano bar but very old sleepy tunes.

Our swim-up room in building 1 received no sun, making the water un-swimmable.

The privilege package offered little value, as the food at the privilege restaurant was inedible but at least we didn’t have to wait in line for dinner as our butler booked our reservations (if you don’t have privilege you have to wait in line for a table every night so it’s a gamble as to whether you will get sat or not.

Our butler Felipe was great, he should be managing that whole place.

Overall, the resort has potential but needs significant improvements in food quality, service efficiency, and entertainment.

Partner

10/10

Exceptional

18 Feb 2026

Brad

Staff was extremely friendly and attentive. Modern resort with first class amenities. Food was excellent with numerous dining options. Will definitely be returning.

Partner

10/10

Exceptional

18 Feb 2026

John Thomas

This was a beautiful place with amazing pools and beaches. Great staff ! The food was really good, we only had one meal that was underwhelming. We were very happy 90% of the time. The party for the Super Bowl was good but the game wasn’t. Would get a room with a swimout pool next time! They also provided bar service to them. The gym was well equipped and the pickleball courts were great. I know this sound to good but really was a relaxing vacation.

Friends

8/10

Excellent

18 Feb 2026

oritsetsemaye

Very nice hotel and still fairly new. Only issue was they had limited activities.

10/10

Exceptional

18 Feb 2026

Aaron C

s finished to the details. Very positive staff ask for Christopher with guest services after the quick check-in!!! we enjoyed our short anniversary trip. the weather was perfect. Even though we could’ve stayed at the beach all day , Christopher made sure we didn’t forget some of the events and activities on the resort the we were wanting to see. Later, I made a mistake at reserving one of the other restaurants on accident in Christopher was able to fix it.

8/10

Excellent

18 Feb 2026

Lynda

The room was beautiful, clean and amenities were spot on. We first had a swim out suite and then moved to a jacuzzi suite. The only negative was that the water in the swim out was super cold and in the shade which made it impossible to enjoy. The Jacuzzi room was much better.

Partner

2/10

Poor

17 Feb 2026

Lorraine

Everything was great first 3 days, a few imperfections in room with grout, splashed paint, electric wires showing....no biggie to me. After the 3rd day my friend and i were stuck in the room with the curtains closed! We got deathly ill (I will spare the details). Only book this place if you want to lose 10 pounds then its worth the money! Come to find out others were sick too so there must've been something going on with the food and cleanliness. Definitely will not be returning!

4/10

Poor

16 Feb 2026

Ryan James

Ocean Allure is a beautiful, modern resort with a lot of potential. The beach is excellent: soft sand and very relaxing. The breakfast and lunch buffet were consistently good, and housekeeping between days was strong.

However, dinner service was inconsistent and often very slow. Most restaurants share a kitchen, and when things fell behind, it seemed to affect multiple restaurants. On more than one occasion it took over an hour to receive a first course. One night, items we ordered never arrived. We eventually ordered room service just to feel full. Staff often appeared stretched thin.

Hydration was also surprisingly difficult. Water bottles are delivered to the room once per day, and additional bottles were inconsistent even when requested. Refill stations exist but are not well designed for bottles. If you drink alcohol, work out, or simply drink a lot of water, this becomes frustrating.

We didn’t find the \"Privilege\" upgrade worth it. The exclusive beach and pool areas felt crowded, while general areas were more spacious and chill. The Privilege-only \"Steakhouse\" was one of our weaker dining experiences.

Our room had a bottle left from a previous guest and a substance on the couch that should have been caught.

Lastly, we interacted with a drunk security guard who was using guest cups for a personal drink, which was concerning. This is not hyperbole.

Overall, it’s a beautiful property, but operational consistency and service execution need improvement.

Leisure Partner

6/10

Pleasant

16 Feb 2026

Rachael Renee

Beautiful inside and out. Pools were freezing, drinks were great. For just opening no complaints and we went with 21 people give it a few months and they will have it all under control.

Leisure Friends

2/10

Poor

16 Feb 2026

Robin Jill

We had high expectations for this new 5 star resort, but unfortunately did not have a great experience. We booked the Privilege package, and upon arrival around 3:30-4pm encountered a very backed up Privilege desk. There were a number of guests waiting around trying to check in, and some clearly upset travelers pleading with the staff that it had taken more than an hour to check in.
We waited about 30 minutes; our room wasn't ready and wouldn't be for another hour or so (at that point, past 5pm), so we changed in a toilet stall in a lobby bathroom so we could have some time at the beach while we waited. They offered to upgrade us to an ocean view for a small fee; but then upon getting to the room we learned it was a double queen instead of a King room. It would have been nice if they had told us in advance. When we told the staff we had booked a King they told us we only \"requested\" a King, and this was what was available. We ended up keeping it, but again, any five start resort would make this clear in advance during booking, check in and upgrade.

The grounds and beach are lovely, though no heated pools, which made it a bit too cold to enjoy them. We did love the jacuzzi on the room balcony. The food was so so; it did not come close to the local spots we've tried in Tulum, or the Nizuc resort, where I've stayed previously. Drinks at the beach bar were great.

Then, on our second night - both of us got violently sick from either food poisoning, or some sort of norovirus.

Leisure Partner

8/10

Excellent

16 Feb 2026

Steven V

Brand new and Beautiful resort. Food was better than I’ve had at other similar priced resorts. Super friendly and helpful staff everywhere. I was told the resort was at 85 percent capacity, and it never seemed crowded. Plenty of space in all the pools, pool bars, and lots of open chairs. Beach could use more chairs and umbrellas. You have to get up very early if you want to sang a chair in the shade. Also, service was often slow. Either understaffed or still working out the links.

Leisure Partner

2/10

Poor

16 Feb 2026

Fiona

I had 2 bookings in total stayed 2 weeks.
Despite the reviews this is not a proper 5 star resort. Many of the guests I spoke to, who also had a bad experience were 'bribed by room upgrades signing a document to say they wouldn't leave a bad review.

If you are used to 5 star this is not it. There are not enough characters available to fully detail the ordeal at the hotel.

I paid on arrival & was made to pay the booking & city tax separately meaning I had to tap my card 4 times, roughly £4k. The next day I was told I hadn't paid enough, and access to my room blocked at 10am, this was the morning after I arrived. I was then I was told I was overcharged & my card details requested for a refund. My assigned butler was not working the day I arrived. It took 3 days to get my welcome drink. My 1st evening there was no wifi in my room, to book dinner when your butler isn't available, which was often, you have to use the app which I couldn't without wifi. I called reception & I was told off for not contacting my butler. During my 2nd booking, I waited 1 hour for my luggage, I ended up getting it myself. The door didn't close properly, one evening I returned to an open room. Another night reception mistakenly called my room @1.30am waking me up. The tiling in the rooms is shocking, body matter stains on the back wall of the toilet. Sink also leaked. All while the hotel was only at 30% capacity. There's more but no space, in short - Stay at a Secrets resort if you want real 5 star.

Self

10/10

Exceptional

12 Feb 2026

Kathleen

This was our first time doing an all inclusive and overall I would say we had a great experience at ocean allure! Property is beautiful, there were lots of options for food and drinks and the staff were all amazing! Wanted to shoutout Bettina, Carla, and Janet as some of the standout staff members we interacted with.

A few things worth noting:

- if you come with a group bigger than 4 it’s unlikely you will be sat together at the restaurants. There was only one night we could sit all 8 together, even at the steakhouse when we reserved for 8
- the restaurants are first come first serve, except for privilege level guests who can reserve. If you can eat dinner earlier (~6-6:30) you will have a much easier time. Some nights we waited 1-2hrs to be sat
- with this being a new resort I did notice some cosmetic/functional issues in the rooms,

6/10

Pleasant

11 Feb 2026

Michael Francis

This resort has the potential to be great. They will likely get there. The attention to detail in construction finishes is absent. The food was average and inconsistent at times. The food presentation is unremarkable. The service staff were friendly. The resort would benefit from heating the pools - this was probably the biggest let down. They appear to be understaffed on housekeeping staff as they were still cleaning rooms late into the afternoon which is when guests are returning to their rooms. Overall 7/10.

Leisure Friends

10/10

Exceptional

10 Feb 2026

Chelsea M

This place was amazing. Especially Andrei!

Leisure Partner

10/10

Exceptional

10 Feb 2026

Roman

Great variety of excellent quality food from the restaurants, big list of cocktail choices at the restaurants and bars. Beach is smooth without any rocks. Rooms are clean, spacious, and modern. Plenty of entertainment and activities.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Melody

Staff was great. All of the amenities were wonderful. The rooms were very clean.

Leisure Friends

10/10

Exceptional

08 Feb 2026

George

not a single complaint! Ocean Allure was amazing. Great staff, great food, great atmosphere, 10/10.

Leisure Family

10/10

Exceptional

07 Feb 2026

seung

Greay

10/10

Exceptional

06 Feb 2026

Kimberly

Beautiful resort Clean Rooms Curtious Staff
We enjoyed our stay very much

Leisure Partner

10/10

Exceptional

06 Feb 2026

Anthony

From arrival to departure we were treated with such care and courtesy. The staff at the restaurants were very welcoming and all the bars had an excellent drink menu that we happily enjoyed. Our room was very spacious, nicely decorated and most importantly clean. We even had a hot tub on our balcony, which we used every night. The beach is gorgeous and there is a restaurant overlooking the beach that served delicious food. During our stay we played bowling and some games of pool, they have two billiards tables, which was a lot of fun. The gym was fully equipped and conveniently located next to the coffee shop that served really good cappuccino’s. We dined at all the restaurants except the Japanese restaurant and never had a bad meal. Super delicious food!!

Leisure Partner

10/10

Exceptional

04 Feb 2026

Grace

I had a wonderful stay at Ocean Allure Costa Mujeres. The resort is new, we had a few hiccups, but the overall experience was great. The eight restaurants offer plenty of options; just make reservations early, and note that a few were closed on the weekend.

The staff truly made the trip special. Angel at the bar was fantastic, and the server Angel at the Steakhouse delivered exceptional service. Carla at Blue Moon, Martha and Addy at the spa, Brian at Pez, plus Cynthia, Roberto, and Francisco, all went above and beyond.

I spent most of my time relaxing and enjoying the spa, which was excellent. One tip: if you don’t book directly with the hotel, you’ll need to arrange your own shuttle.

Would I return? Yes - likely in a year or two as the resort continues to grow.

Leisure Friends

10/10

Exceptional

03 Feb 2026

Janice

Everything was wonderful! The room was spacious and beautiful . I loved the tub on the balcony. The staff were amazing. There were comfortable lounge chairs at the beach and the pools. You could do as much or as little as you liked. We thoroughly enjoyed our stay (other than arriving a day late due to American airline delays )which are no fault of the resort).

Leisure Partner

6/10

Pleasant

03 Feb 2026

Agnieszka

Service, amenities, food and drinks

Leisure Friends

10/10

Exceptional

03 Feb 2026

catherine

The resort was super clean. The staff were incredibly helpful and service was impeccable!
The food needed to improve slightly but we cannot forget we are in Mexico. No buffet at night time so that made it a bit difficult to find a place to eat.
All in all very good for a resort that just opened a few months ago.

Mike’s cafe was the best part of the resort. Coffee was superb and so were the treats.

Would definitely go back.

Leisure Friends

2/10

Poor

01 Feb 2026

Yandry Michel

Voy a comenzar mi reseña diciendo que esto es mi experiencia y opinion personal, para comenzar tenia el Paquete Privilege que supuestamente es un paquete VIP y tiene una atención personalizada.
A la llegada en el Privilege Check-in ni tan siquiera agua nos ofrecieron. Luego nos asignaron la Habitación equivocada y tuvimos que regresar para que nos cambiaran la habitación a la correcta. Todo esto sin decir que la habitación debe estar lista a las 3 y no pudimos descansar hasta las 4:30.
El Privilege Lounge y Restaurante tiene un servicio pésimo, en ocasiones estuvimos sentados por 20 minutos y no venian a la mesa ni a servir agua. En nuestro ultimo dia quisimos ir a desayunar el Privilege Lounge and Restaurant y tenian una linea de huéspedes esperando y tenían una Lista de Espera por lo cual no podían acomodar a mas nadie, lo cual es inaudito pues si tengo el Servicio Privilege es para usarlo, Fatal la experiencia.
El servicio de limpieza de habitaciones esta muy desorganizado, lo mismo te van a limpiar la habitación a las 3 pm que a las 9am. Otro mal trago fue la experiencia de que la persona que limpia el cuarto retiró una botella de tequila que nos habían dado a nuestra llegada porque supuestamente no podíamos tenerla en el cuarto, repito esta botella nos la dio el mismo hotel.
El buffet no abre para la cena por lo tanto es obligatorio comer en los restaurantes temáticos y sino hay reservas las lineas y la espera son considerables. En mi opinión no creo que regrese.

Leisure Partner

8/10

Excellent

01 Feb 2026

Mercedes Ann

Clean Room, Kindness of Staff

Leisure Friends

10/10

Exceptional

01 Feb 2026

AMALIA

Excelente habitación, servicio y atención del personal

Friends_and_family Friends

10/10

Exceptional

01 Feb 2026

Ashley

The staff was amazing ❤️ can not wait to come back !

Leisure

8/10

Excellent

31 Jan 2026

Travis Scott

We had an excellent stay. The rooms were clean and comfortable. Some evidence of moving quickly with finishing touches (paint, spackle). The staff were friendly and accommodating. Clearly some growing pains with a bit of waiting from time to time with meals and drinks. However, food and drink were both excellent. Minor complaint of wishing there were more bathrooms around the pool/beach area. The beach is beautiful and clean.

Leisure Friends

10/10

Exceptional

29 Jan 2026

David

Everything was great . Food, pools, staff stood out. Guitar and claranet players were outstanding. Great sound system at the pool.Add more of that.Felipe and Jose were great taking care of us. Book it. Priveledge. You will be happy.

Leisure Partner

8/10

Excellent

29 Jan 2026

Terrence

All staff were very accommodating and worked hard. We had a swim out room -2140 - that was in the shade all day which kept the water too cold to swim. The food was Okay and we were disappointed to not have an evening buffet. The beach was very nice and drink service was great!

Leisure Family

10/10

Exceptional

27 Jan 2026

Kevin

Room was beautiful, beach was incredible, staff was friendly (shoutout to Samuel at the front desk and Christopher with Guest Services) and food was very good. Great vibe and it wasn’t super busy so it fit the bill for quiet and relaxing. Buffet was the highlight. Everything is new and the staff do everything they can to make your stay an exceptional one. We stayed 4 nights and it was the perfect getaway. I would love to visit again when the vegetation fills in more. Recommend!

Leisure Partner

6/10

Pleasant

26 Jan 2026

Kristina

Room was aesthetically pleasing, LOTS of mosquitoes. Notified staff of mosquitoes and painful, swollen mosquitoes on my face and arms - no action taken by the staff.
Resort needs more entertainment and possible more staff. Restaurant waits were 1-2 hours with a reservation. Food was mediocre.

Leisure Friends

10/10

Exceptional

24 Jan 2026

Alexandre

The service was amazing and incredibly convenient. We visited with a small group for work, and the team at Costa Allure Mejures went out of their way to make us feel welcomed and appreciated. Everything was handled professionally and thoughtfully. Highly recommended! Special thanks to Emmanuel, Luis, Julian for all the support.

Business

10/10

Exceptional

24 Jan 2026

Heidi

Room was clean, a few cosmetic things, but that had no effect on our stay. Pools were clean and plenty of space to accomodate everyone. Water temps were cool, but no different than any other resort we have stayed at in the winter. Food was good and service throughout the resort was excellent!

Leisure Family

8/10

Excellent

23 Jan 2026

roslyn

The staff the amenities and grounds

Leisure Self

10/10

Exceptional

20 Jan 2026

Bryna

Highly recommend. Outstanding staff, room and resort amenities, dining facilities, and spa. Book the Privilege Club for exclusive service and private lounge.

Leisure Family

8/10

Excellent

20 Jan 2026

Shakira

Resort is beautiful yet they have a LOT of kinks to work out in terms of service. Especially at the Privilege Level. Food was better in the restaurants. Beach was lovely and had no seaweed. I don't know if that's attributed to the location or the season. The resort is not too big and provided the quiet I needed. It was only at 65% capacity. The main buffet was just ok. I didn't receive a welcome gift or bottle and when I asked repeatedly nothing was done. So people were lovely but customer service needs to improve drastically if/when they raise prices.

Leisure Self

10/10

Exceptional

20 Jan 2026

Alyssa

Room was clean, staff were friendly, food was amazing and the beach was beautiful

Leisure Partner

8/10

Excellent

20 Jan 2026

walid

Yes

6/10

Pleasant

18 Jan 2026

Jamie Lynn

The pool was too cold to use. The staff was very friendly. We did the privilege package and didn’t really think the services were very good. It took a long time to get drinks at the beach or the pool. Food was better than other all inclusive resorts. Beach was awesome!

Leisure Partner

8/10

Excellent

18 Jan 2026

Raven

The resort was amazing it’s new just open so more quiet not a party resort but for relaxing the food was great , staff is amazing S/O to victor and Joel they both was amazing thank you would definitely come back

Leisure Friends

10/10

Exceptional

18 Jan 2026

Wesley

The staff was very inviting, the place
Was beautiful. Everyone seemed so happy to be there. Excellent service.

Leisure Friends

10/10

Exceptional

17 Jan 2026

Sally

The staff are amazing! Big shout out to Victor!

8/10

Excellent

17 Jan 2026

Dawn

Resort is stunning. Our room was beautiful and spotless. Beach is beautiful. Pools gorgeous w plenty of available loungers . Most of the staff w 2 exceptions were lovely and very helpful. Exceptions were front desk check in fellow who was not friendly or helpful and a clerk on the gift shop. We chose a sea view room which is very misleading. View from this room is the alley and resort next door. If you go out on the balcony to the farthest right corner and look to the left you can see a slice of the ocean. Sell it as a partial view but not a sea view. Food and drinks were just ok. Top shelf liquor but some mixers have a diet aftertaste to them. Overall it’s a beautiful resort and we had a great time.

Leisure Friends

8/10

Excellent

15 Jan 2026

Sarah

Beautiful new property with an amazing beach and solid food for an AI.

Leisure Partner

8/10

Excellent

15 Jan 2026

Jesse

Subject: An unforgettable birthday stay!
We had an absolutely wonderful stay here! The rooms were spotless and very comfortable, and the overall atmosphere of the hotel was perfect. We also really enjoyed the dining—the food was pretty good and we looked forward to our meals.
What truly made our stay stand out, however, was the incredible service. I want to give a massive thank you to Allessa. She was truly exceptional and went above and beyond to make my mother’s birthday amazing. Her help and attention to detail meant so much to us and made the celebration extra special.
We also received fantastic service from Hector, Mario, Anthony, and Axel. They were all great and made us feel so welcome. We can’t wait to come back!

Friends_and_family Family

10/10

Exceptional

14 Jan 2026

Liliya

Overall, very satisfied, great customer service rooms were nice and clean. The beach was phenomenal. The food was great overall highly recommend.

Leisure

10/10

Exceptional

14 Jan 2026

Faye J

I absolutely adored Ocean Allure costa mujeres

4/10

Poor

13 Jan 2026

Nicole

The two stars is for the staff that was very nice once we got settled into our rooms. The manager Samuel was very unhelpful, he did not accommodate me for any of the mishaps that occurred. I paid for two rooms, I did not get checked into the second room until 10:30pm when check in is at 3pm, 7.5 hours later which is ABSURD. Once I finally got checked in the second room, the room was exposed with big holes in the walls full of wires due to construction that was NOT completed, drawers were missing from the dresser, mini bar had absolutely nothing in it, the bathroom door lock was broken it wouldn’t shut. Overall the food was decent not the best it was more americanized food versus expecting their culture type of food.

Leisure Family

10/10

Exceptional

13 Jan 2026

Meaghan

I just came back from 5 days at Ocean Allure Costa Mujeres. We arrived at night and were greeted with smiles, a cool towel and a cocktail. We were hungry and fbe restaurants were closing in 10 mins (at 10pm). The Margarita Restaurant was very accommodating and let us order a meal! The resort is beautiful. The food at every restaurant was delicious. The staff really work hard to make sure you’re having a good time. To name a few that made our stay extra enjoyable - Carlos, Maria, Mario, San Francisco… and the all the others who worked around the clock. I read some negative reviews about the conditions of the rooms and certain areas were not finished, had chipped paint and etc. I noticed this only because the reviews made me look at these imperfections. In no way did it alter or ruin my vacation… this place is really beautiful. The food and drinks are delicious, and the staff all go above and beyond. I wish the buffet was open for dinner but I think the hotel was only at 50% capacity so I’m sure once this place starts filling up, they will offer buffet for dinner. Great experience overall and would recommend.

Leisure Family