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Coconut Hotel Boutique

Riviera Maya / Playa del Carmen · Mexico

Calle 32 Norte, entre Av. 30 y Av. 35View location

5.8/10Review score51 Reviews
Cleanliness6.2/106.2
Service6.6/106.6
Comfort6.4/106.4
Condition6.0/106.0
Neighborhood6.4/106.4
Amenities5.4/105.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Coconut Hotel Boutique

Located in one of the best areas of playa del carmen 10 minutes from the bus terminal and 5 minutes from the famous 5th avenue count you will find all kinds of bars, restaurants, shops, shopping plazas. etc.

Whether leisure or business our facilities have what is necessary for your rest and comfort.

Read more about this hotelShow less

Located in Playa del Carmen (Gonzalo Guerrero), Coconut Hotel Boutique is within a 15-minute walk of Quinta Avenida and Playa del Carmen Main Beach. This aparthotel is 0.7 mi (1.2 km) from Mamitas Beach and 5.9 mi (9.5 km) from Xplor Theme Park.

Make yourself at home in one of the 18 guestrooms, featuring kitchens with refrigerators and stovetops. Rooms have private balconies. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include microwaves and coffee/tea makers, and housekeeping is provided on a limited basis.

The front desk is staffed during limited hours. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Airport transfers
Dining services
Concierge

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Beach nearby No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed

Important information

  • Special Instructions
    The front desk is open daily from 8 AM - midnight. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has not indicated whether there is a smoke detector on the property
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: USD 60 per vehicle (roundtrip)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Mario Villanueva Madrid 0.6 km / 0.4 mi
Super Chedraui Selecto Avenida 10 0.6 km / 0.4 mi
Quinta Avenida 0.9 km / 0.5 mi
Quinta Alegría Shopping Mall 0.9 km / 0.6 mi
Calle 12 1 km / 0.6 mi
Nuestra Senora del Carmen Catholic Church 1.1 km / 0.7 mi
Mamitas Beach 1.2 km / 0.7 mi
Playa del Carmen Main Beach 1.2 km / 0.7 mi
Riviera Gran Casino 1.2 km / 0.7 mi
Central Square 1.2 km / 0.8 mi
Calle Corazón 1.3 km / 0.8 mi
3D Museum of Wonders 1.4 km / 0.9 mi
Pier Navega 1.4 km / 0.9 mi
Mercado Playa del Carmen 1.4 km / 0.9 mi
Chabad Playa del Carmen 1.5 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 18
  • hotel
  • MasterCard
  • Visa
  • Car park
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Airport Shuttle
  • Concierge
  • Luggage room
  • Grill/BBQ
Show 3 more facilities & services
  • Restaurant
  • Outdoor freshwater pool: 1
  • Continental breakfast
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Coconut Hotel Boutique

5.8
Review score
51 Reviews
Cleanliness
6.2 /10
Service
6.6 /10
Comfort
6.4 /10
Condition
6.0 /10
Neighborhood
6.4 /10
Amenities
5.4 /10
20 reviews shown
4/10
Poor
20 Jun 2019
Georgios

Bad choise for all

Very old building and equipment. But Internet access. The breakfast was the most bad than i saw. U friendly staff. The reception only few hours. All the foto are fotoshot. Far from central. No soap, shampo and towers in the room. I ask and bring me soap and 1 tower only
2/10
Poor
23 Feb 2019
Verified traveler
There was a flood in my hotel they did not do anything about it my clothes was wet the pool was filled with dirty water television was not working air conditioning was not working they changed us to another room we had the same situation going on I decided to call Expidia that same night I emailed them some pictures and proof that the pictures Expidia has online for this hotel and information was not the reality I saw when I got there it was terrible do not waste your money going to the coconut hotel boutique It was the worst experience in Mexico service was horrible !!!!!! Maintenance was horrible everything about this hotel was horrible !!!!
Leisure Partner
6/10
Pleasant
28 Dec 2018
Anthony

Average but only a one night stay!

The hotel was very hard to find.
The bedroom was basic but for one night you can’t complain especially for the price.
However the bathroom is we’re it really let you down.
The toilet wouldn’t flush, there was no running water and it was very dated.
Reception staff was friendly enough and the free WiFi was average.
Overall for the price it’s not all bad but you couldn’t stay for longer than a night until they fix their shower and toilet issues.
6/10
Pleasant
27 Dec 2018
Verified traveler
TV Channel package for locals. Only stations were CW (Awful) BYU TV (Awful) and 3 Fox Sports (College Only Repeats). Water problems 6 out of 27 days. Wi-fi problems but rectified prior to check out. Good quite location.

But overall for the price you cannot complain! Can expect much
Leisure Self
10/10
Exceptional
15 May 2017
tyler

Great place to stay for very cheap

I was pleasently surprised at how beautiful this place was for how cheap the room was. The staff were so helpful, the area was within walking distance to bus stops, restaurants, 5th ave, the Cozumel ferry...it was perfect
10/10
Exceptional
23 Mar 2017
Kathy

Adorable place!

I loved this place! It was beachy, had a pool, friendly staff, and very clean.
8/10
Excellent
07 Feb 2017
Laura
Great little hotel. Recently renovated with a small pool. The kitchen was great, and a 10 min. walk to 5th Ave. Very clean.
2/10
Poor
06 Feb 2017
tara

BEWARE DO NOT STAY!!!!! SCAM!!!!!

DO NOT STAY!!!!!! the lady who runs the hotel is a total scam artist!!! i couldn't read all reviews until now and i wish i did! because i would never have stayed. she tried the same thing with me about asking for extra money at check in, then claimed i owed $50 in damages for broken plates.. i recorded the room on my phone as proof that there was no damages and then she came to demand money and i have her on camera saying i broke them and then changing her story saying the damages were for towels left on the floor... she was a total nightmare from the second we got there. was always trying to find a way to make us pay $50 cash. she lashed out at my boyfriend and almost broke his phone because we wouldn't pay her cash. we were also told it was pet friendly and said online it was pets stay free then also tried to charge $20 a day for 6 days on top of the booking when i had proof if was free. my dog is a service dog and she said he needed to be in a cage or couldn't stay but who travels with a cage for service dogs?!? the place smelt like mold and mildew. paper thin walls. most UNCOMFORTABLE bed ever. this is by far the worst hotel I've ever stayed at. I'm filing an official complaint as she harassed my boyfriend and i so badly that we had to leave half way through our stay. she also let her self in our room while we weren't there and would knock on our door every day to ask for money for something else. DO NOT RISK STAYING HERE!!!!
Partner
4/10
Poor
09 Jan 2017
Verified traveler

Very basic accommodation

All the furniture was made from used pallets and the bed that has no boxspring was very hard. It was clean and well maintained but very basic no frills accommodation.
10/10
Exceptional
29 Dec 2016
Jose Manuel

Our adventures

Was excellent
Partner
2/10
Poor
28 Dec 2016
Verified traveler

Stay away

I went to the hotel knowing the price on hotels.com. The lady at reception asked for double the amount to stay. I said i would just book online then and asked to use the Wi-Fi. She said she didn't know the password, so i said I'd take my bags and go across the street. Then she said she would give me the password. I booked and paid online. She said I did not pay and had to give her an extra $50. I immediately got on the phone with hotels.com, as soon as I did then she said it's ok, it's ok.. Then she locked our luggage in the office! What else.. Bathroom smelled like sewage, killed a giant cockroach, kitchenette with no utensils or dishes lol.. Just don't stay here if you have another option. My vrbo got denied last minute so I was stuck with no options. I managed for a night and left. Sketchy central.
Family
2/10
Poor
13 Dec 2016
Verified traveler

No hot water,and UNDER RENOVATIONS = NOISY + DIRTY

Don't go here - Maybe next year but right now it is a noisy and dusty place. On top of hearing hammer-drills being misused at 8am, you will also hear the staff yelling at each other. My room had a layer of plaster dust everywhere, leaving marks on my bags and clothes. Just Don't Go...
10/10
Exceptional
27 Aug 2019
Erik
Todo muy bien, la habitación excelente y la ubicación.
Leisure Partner
4/10
Poor
05 May 2019
Verified traveler
La alberca muuuuuuuy sucia, la gente que atiende muy grosera, no son mexicanos y se creen dios, el desayuno que dan no es suficiente y si preguntas o pides más mantequilla te dicen que raspes el papel por qué ya no traerán, ni servilletas te dan, son muy groseros
Leisure Friends
6/10
Pleasant
28 Apr 2019
LachoTV
El precio está muy accesible pero estaba sucio y la cama demasiado mala, no pudimos descansar bien, nunca cambiaron nuestras toallas, lo unico positivo sería el precio
Leisure Friends
4/10
Poor
08 Apr 2019
Blanca
Mi puerta tenía problemas para cerrar, tuvimos problemas con el agua, 2 días sin Internet, no había suficientes cobijas ni toallas.
Leisure Family
4/10
Poor
27 Mar 2019
Verified traveler
No volveria. El baño no funcionaba bien. Te metias a bañar y el agua se salia hasta la recamara. Lo unico bueno fue la alberca.
Leisure Family
10/10
Exceptional
15 Mar 2019
Verified traveler
Excelente actitud y el lugar esta muy bien para el precio. Lo recomiendo mucho
Leisure Friends
2/10
Poor
02 Feb 2019
Verified traveler
Service pourri sur tout. Aucun retour de réponse aux questions
Leisure Partner
10/10
Exceptional
21 Nov 2018
Verified traveler
Es un hotel de paso no para permanecer en él desde mi punto de vista, su estilo es rústico, esta cerca de la 5ta avenida, tiene una pequeña alberca como de 3 x 3 , para el precio esta super bien, cumple con lo básico
Leisure Partner

Location & surroundings

Coconut Hotel Boutique
Calle 32 Norte, entre Av. 30 y Av. 35, Playa Del Carmen, Mexico

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Coconut Hotel Boutique

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