A&O Brussels Centrum

Belgium , Brussels
Brussels, Boulevard du Roi Albert II, 44
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100 reviews shown

2/10

Poor

23 Feb 2026

Suzette

I would never stay at a property managed by this company again. The staff were extremely rude and unhelpful. My room wasn’t ready at check-in time, and no one seemed to care. When I finally entered the room, it was dirty, with a lot of dust, and the pillows were old and completely flat. I went to the front desk to ask for extra pillows, but the staff member told me that was impossible. If something happens, there is no one you can talk to who is willing or able to help. There is no management available, and the staff lack basic problem-solving skills. Overall, it was a very disappointing and frustrating experience.

Partner

2/10

Poor

04 Feb 2026

Emma

Rooms and hostel grim and not so nice and area

10/10

Exceptional

01 Feb 2026

MICHEL

Excellent customer service

Business_and_leisure Partner

2/10

Poor

16 Jan 2026

Lisa

I wouldn’t recommend. They don’t have a kitchen, the place had this off smell. There was no fridge and had just 2 pillows in a king/queen sized bed. No smart tv it’s just the reception that looked nice after that every other place wasn’t giving at all. The smell was awful, the toilet wasn’t clean. I changed hotels the next day cos I just couldn’t

Leisure Self

10/10

Exceptional

15 Jan 2026

KINUYO

The room was big and comfortable, but I would have liked a kettle in the room. Staff were very helpful and friendly

Leisure Family

2/10

Poor

13 Jan 2026

Ghulam

no phone to connect to reception, no kettle in room. won't be staying here again

6/10

Pleasant

03 Jan 2026

Conor

A&O

2/10

Poor

29 Dec 2025

Maryam

Hotel is not at all good but only location

Leisure Partner

8/10

Excellent

18 Dec 2025

Kanishk

Room was spacious, staff was excellent and helpful. Breakfast had heaps of options.
The only downfall is that the hotel is located close to Gare du Nord station which is a red light area where thieves operate. Highly recommend to take a taxi. Apart from that, the hotel is excellent

Leisure Partner

2/10

Poor

16 Dec 2025

Valter

Staff is terrible.i cant say nothing about this hotel

8/10

Excellent

15 Dec 2025

Philippa

The rooms were basic but clean. Bath was nice.

Partner

6/10

Pleasant

14 Dec 2025

John

Tired hotel. Rude receptionist. Good location for meeting. Quite good price

Business

2/10

Poor

14 Dec 2025

Niall

This is not a hotel

Business

2/10

Poor

13 Dec 2025

Valter

Staff is terrible.

6/10

Pleasant

13 Dec 2025

Monique

Large clean room , no tea coffee facilities only 1 pillow and bed was very hard
Good walking distance for transport and city

Leisure Family

6/10

Pleasant

09 Dec 2025

Aline

Vielle hôtel pas confortable

4/10

Poor

01 Dec 2025

Elif

I read a lot of reviews before staying here and hoped my experience would be better, but a few issues did come up. I stayed in November and the location was decent—about a 30-minute walk to the Grand Palace and next to a police station in the financial district.

When I arrived, I checked the bed and found hair on the sheets. Reception said they would try to send someone, and if not, they’d change them themselves. About 10 minutes later, someone tried to enter my room. I opened the door expecting staff or my friends, but it was another guest who had been assigned the same room. I’d already unpacked, so he left, but it was unsettling. Reception did come up and replace the sheets afterwards.

The bathroom in my room—and my friends’—had visible mould stains at the top, which looked like they’d been cleaned but not fully removed. On my second day, my room key stopped working and I had to get it reactivated after breakfast. Speaking of breakfast, it was very limited compared to cheaper hotels I’ve stayed in.

My friends didn’t have major issues, and the hotel is okay for a short stay. Just note that if you want new towels or room cleaning, you have to request it in advance, otherwise it won’t be done. There was also some mould around the windows.

Friends_and_family Friends

10/10

Exceptional

26 Nov 2025

Joel

Yes, yes, and yes. Could not have been nicer.

Leisure Self

4/10

Poor

18 Nov 2025

Luke

The floor of the room was quite dirty, as was the bathtub. Had to wait for 20 minutes to check out as there was no one at the desk. Staff seemed unbothered and rude. There were periods where there was no staff behind the bar either. Dirty towels and sheets were not cleaned or the whole time we

8/10

Excellent

07 Nov 2025

Steve

Was surprised it was marked hostel, I'd say good for a hostel, not so great for a hotel

6/10

Pleasant

05 Nov 2025

Thomas

You get a hostel level of service even if paying for the hotel room

Friends_and_family Friends

10/10

Exceptional

26 Oct 2025

Sam

Great room and service. Very affordable for comfort provided.

Self

2/10

Poor

17 Oct 2025

Alfie

Room was mosquito infested. Spoke to the staff and they basically told me it’s too bad. Ended up leaving with over 50 mosquito bites. It was my second time staying at this hotel, the first time was excellent, but after this I’d have to seriously consider a third.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Betty

Very good location, close to the flixbus station

Leisure Family

10/10

Exceptional

15 Oct 2025

Mufid

Everything was good

6/10

Pleasant

10 Oct 2025

yang

The location of the property is close to the train station, very convenient to go around where I wanted to visit.
The front desk staff is friendly and helpful, but one male staff at the food serving and bar area is not helpful or friendly, very obnoxious. I was very offended.

10/10

Exceptional

10 Oct 2025

Francis

This hotel is fantastic and a comfortable stay.

Business_and_leisure Self

4/10

Poor

05 Oct 2025

Juana

Unprepared hotel

I got to the hotel and the room was not prepared to accommodate my family. The beds were not made, we had to make the beds. We didn’t have pillows or blankets, the person in charge didn’t find any others blankets or pillows for us. We had a coffee maker with no coffee or cups… no glasses or anything to get water or ice.. I m not happy with the experience of the hotel.

Friends_and_family Family

2/10

Poor

03 Oct 2025

Fernando

Sets of bedsheets incomplete, pillows stained, bad odor in the bathroom

Leisure Family_with_children

2/10

Poor

01 Oct 2025

christopher

Scammers took my money

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Renuka

Excellent

Business Partner

8/10

Excellent

28 Sep 2025

CHIYING Carol

Good location
Value for money

Friends_and_family Family

6/10

Pleasant

23 Sep 2025

Mark

Sadly the tech didn't work, unable to book room cleaning and reception unable to do it either

Leisure Family

10/10

Exceptional

23 Sep 2025

Renuka

Excellent

10/10

Exceptional

11 Sep 2025

Sergey

I liked this hotel it was so good! I loved the staff and how clean the hotel was! Great option to stay and explore the city

Leisure

8/10

Excellent

05 Sep 2025

Flordeliza

Clean Room

Clean and spacious room , good value for the money

Friends_and_family Family

8/10

Excellent

03 Sep 2025

Kemal

It was good enough

Leisure Family

4/10

Poor

31 Aug 2025

Kamaljit

Customer Service

Terrible customer service on desk, not welcoming at all or any kind of smile on face. Loud squeaking sounds from the room doors.

Friends_and_family Family

8/10

Excellent

26 Aug 2025

Gevin

Great hotel and good price for a family room. Enjoyed the stay, everything was perfect. Only downside was the breakfast is so basic and not much options or alternative available

Leisure Family

4/10

Poor

25 Aug 2025

Florin

I only stayed one night there -
As the check in was at 3 PM, I have arrived 5 minutes earlier and was told I can not check in yet. In the meantime I was trying to get directions to the car park which the concierge team wasn’t as great to explain the steps and had to figure it out on my own basically.

When returned at check in after 3 PM, I was told I will be on the 1st floor, then the concierge team was talking to each-other in French despite me being right there in front of them and they sent me to the 3 rd floor instead, to a room right next to the cleaning cupboard and no view at anything, but to a wall!

Overall, my experience wasn’t great, and surely won’t return. If you don’t have any customer service expectations, nor do you care about the cleaning and the state of the room, feel free to chose this hotel.

10/10

Exceptional

25 Aug 2025

Andrew

Great hotel, 7 minutes walk from the train station. Helpful, friendly staff.

Friends_and_family Friends

2/10

Poor

22 Aug 2025

ujjol

This is advertsied as a hotel but is in fact a hostel

Hotel staff refused to give me hot water at night which i needed to make baby milk leaving me walking around late night looking for a nearby shop

10/10

Exceptional

12 Aug 2025

Cassandra

Amazing hotel and good location

Friends_and_family Family

2/10

Poor

03 Aug 2025

Gary

Dont book this, its not a hotel

Okay, lets be clear, we booked this on Hotels. Com as a hotel, THIS IS NOT A HOTEL ITS A HOSTEL.
The list on Hotels. Com is totally misleading as are the photographs.
I am sure 20 years ago this was a top hotel, it has now been bought by a company, who appear to operate hostels and thats exactly what you get.
The hotel is in very poor condition and desperate for an upgrade. The room we booked for a family of 3 was large, the bathroom was clean as were the bed sheets, but the furnishings and fittings were in very poor condition as was the bathroom.
The room had a fridge, a kettle without cups, tea,coffee or milk. The door lock didn't work but had a suplementary chain and the TV didnt work.
Our bed sheets were left on the bed which we queried, but having booked a family room we were expected to make our own bed.
Parking is 25 euros a night.
The area around the hotel is close to Gare de nord. This area is quite a distance from the center. The metro station at Gare de nord can be reached in about 10 minutes walking. The metro takes about 12minutes.
The area around the station and the hotel is not the best and this is publicised locally.
The station is littered with homeless people and drug users and petty crime is rife.
We were advised not to walk back from the metro to the hotel after dark by metro staff, unfortunately we were late and this made for a very uncomfortable walk back to the hotel.
The staff are not knowledgeable about the area, and lack politeness.

Friends_and_family Family

2/10

Poor

29 Jul 2025

Gulpembe

Ayant séjourné dans de nombreux hôtels à travers plusieurs pays, je peux vous assurer que cette expérience a été l’une des plus décevantes. Aucune serviette dans la chambre malgré plusieurs demandes, un seul employé pour gérer l’ensemble des services (accueil, check-in, check-out, demandes des clients), ce qui a causé une attente de 25 minutes simplement pour l’enregistrement. L’hôtel est très bruyant, l’insonorisation est inexistante – on entend tout ce qui se passe dans les chambres voisines. Je déconseille fortement cet établissement : vous risquez de le regretter.

Leisure Family

2/10

Poor

22 Jul 2025

Tutul

This is not a Hotel. It is a hostel

8/10

Excellent

17 Jul 2025

Geetha

Lively lobby area, great rooms - family room at two toilets which was great! The surrounding area is quite vibrant - some restaurants, lots of local community shops, playgrounds. public transport options nearby.

Leisure Family

6/10

Pleasant

07 Jul 2025

Jonathan

Air conditioning is in public areas only, not individual rooms.

10/10

Exceptional

02 Jul 2025

Pericles

The staff was friendly and very helpful.
The room was clean and tidy.

Leisure Partner

2/10

Poor

29 Jun 2025

Marcin

Avoid

Avoid. Slow service. Housekeeper woke us up in the middle of night. No shower. soap

Friends_and_family Family

8/10

Excellent

22 Jun 2025

Brian

It was adorable, close enough to transportstion top go into central city.

Leisure Partner

2/10

Poor

11 Jun 2025

Ray

Sad day

The place was disgustingly and very badly managed. The night man ( we arrived at 23,00) greeted us with “No rooms left”. I showed him our confirmation and he says Tll go have a look. 20 mins after and in spite re of us all waiting,, he went outside to smoke for another 20 m in a. He came back at 01.00 to say he cleaned the 2 rooms for means my colleague but there was no pillows and we would have to make the beds ourselves .we ended up finding a hotel at 02.30 which we waht the reimbursement

Business

6/10

Pleasant

25 May 2025

Alberto

I like the place because it’s quiet but it is not very accessible to the heart of the city.

Business_and_leisure Self

8/10

Excellent

21 May 2025

Michael

Good value close to the city centre

An interesting hotel with large rooms with breakfast included at a reasonable cost. Close to the city and station. Next to several blocks of flats which made the area look a bit rough late at night but probably safe.
Large rooms with good bathroom but otherwise the rooms were very bare with not even a plastic glass for water and no tea or coffee. It gave the impression of having been a more luxurious hotel in the past.

Business Self

8/10

Excellent

20 May 2025

Dana

Although the hotel is nice and clean, it is not conveniently located although close to terminal north, I wouldn’t stay in this area again

Leisure Family

10/10

Exceptional

21 Apr 2025

Madilu

No proper aircon working and sibk leakage flooding the bathroom floor

Partner

6/10

Pleasant

17 Apr 2025

Donna

The staff were very helpful and the property was decent. However, the area was real sketchy! Not too far from the property, we unexpectedly stumbled upon a red light district.

Leisure Family_with_children

4/10

Poor

16 Apr 2025

Subhashini

Poor customer service

The check in process was not a good experience at all. The staff had to change the key cards 3 times for a successful entry to the room. We had to shuffle between the reception and first floor thrice at 11pm. One of the beds were not made. When asked the staff said that they are not bound to make it ready and it’s upto the customers to make it. One of the bunk beds did not have the bed spread either. The AC was not working in the adjoining room. When asked the staff said they would not switch on till June !!!
But the ac was working in the main room.

Friends_and_family Family

4/10

Poor

14 Apr 2025

Lorenzo

Avoid this scam!

Extremely disappointing experience. My first room reeked of cigarette smoke, and it was only after I insisted that the receptionist reluctantly offered an alternative — no initiative whatsoever. Despite requesting housekeeping via the QR code, my room was never cleaned and the towels were never changed. Basic standards of cleanliness and service were completely ignored.

Partner

8/10

Excellent

21 Mar 2025

Abdelahhad

Water and complementary coffee/tea were not renewed. Cleaning is only done if you ask for it although we stayed for 3 nights

Business Partner

6/10

Pleasant

18 Mar 2025

Verified traveler

Everything you expect for the price

Rooms are standard for a hotel but not very well cleaned. Beds were comfortable. 5 minute walk to a major train station

Partner

10/10

Exceptional

14 Mar 2025

Jonathan

The room was perfect and was clean. It was quiet and overall everything was great.

2/10

Poor

19 Jan 2025

Adelbert S

Terrible... booked a 4 star hotel. . Got told it was and experience was really bad.

Friends_and_family Family

10/10

Exceptional

29 Dec 2024

James

Restful

We had a nice stay. It was a little off the beaten path so if you want to stay in the center of everything this is not it. It was quiet. We went down for coffee after breakfast was closed and they were very friendly and we got our coffee even with the bar being closed. We would stay here again.

Friends_and_family Family

10/10

Exceptional

23 Dec 2024

Philip

Fantastic stay

Leisure Family

10/10

Exceptional

18 Dec 2024

BORUT

Good location, value for money

Friendly staff, clean room, walkable, good breakfast,
big rooms, value for money.

Business

10/10

Exceptional

06 Dec 2024

Natasha Searls-Punter

Well kept and easy access to the city

Had a lovely stay here with our young baby. Staff were friendly and helpful and the hotel is very well kept. The parking was easy to access even with a higher vehicle and the hotel is well situated with easy access to the tram into the center

Friends_and_family Family

8/10

Excellent

05 Nov 2024

Beverley

The hotel wasnt far from the Brussels north railway station and the trams were also within walking distance. Our room was at the front of the hotel and unfortunately there was quite a bit of noise going on up to nearly midnight. The air conditioning had been turned off as it was now classed as being cold outside and when we complained it was too warm we were told we could open a window which wasnt ideal due to the noise outside making it hard to get to sleep after a long day out in the city seeing the sights. The house maid only left the minimum tea/coffee/milk refill so if you wanted a drink when you came in and one in the morning there was not sufficient supplies to do so but the front of house staff brought some to our room when we requested some extra.

Leisure Family

8/10

Excellent

29 Oct 2024

Dirk

Business Self

8/10

Excellent

26 Oct 2024

Holly

Noisy people above us all night and water took ages tobget hot, staff werent to welcoming on arrival. Accommodation was nice

Leisure Family

2/10

Poor

24 Oct 2024

Judy

The staff were friendly, however, the room and bathroom were disgusting.It was extremely uncomfortable to shower in the bathroom because of how dirty it was.It is not worth the price.

8/10

Excellent

22 Oct 2024

Rebecca

Stayed at this hotel for a business trip. The hotel was situated close by to my meetings and the price of the room is reasonable. The hotel is pleasant and the rooms are nice - clean and spacious. The bathroom is a little dated and my room was situated close to the lifts so it was a little noisy when I was trying to sleep. Would stay here again but would request a room further from the lift area!

8/10

Excellent

19 Oct 2024

Yvonne

Rooms would benefit from an update and TOO WARM.

Staff wonderful - especially in bar/bistro in evening.

Great for walking into town.

Leisure Family

8/10

Excellent

02 Oct 2024

Alison

Reasonable hotel for the price. Not much in the way of eating places or bars round about so disappointing that the hotel bar and restaurant is closed all day and night on a Sunday

Leisure Partner

8/10

Excellent

28 Sep 2024

Tony

Nice hotel

10/10

Exceptional

23 Sep 2024

Sharon

The stuff and services were absolutely fantastic.

10/10

Exceptional

22 Sep 2024

Sheryl

The hotel was convenient. We pre paid for breakfast and with jet lag we overslept. The hotel would not credit us back or move our breakfast to another day. It was 17E per person. This is my only complaint.

Leisure Friends

10/10

Exceptional

20 Sep 2024

Richard

We were greeted at reception by Coco who was extremely helpful and friendly
He explained how we could park and although we were early, he checked and found us a room that’s was ready for us
He also provided directions for us to get into Brussels centre
Breakfast staff were also very helpful the next morning

Partner

10/10

Exceptional

18 Sep 2024

Victoria

Great hotel, but it was near kind of a sketchy area when we walked back from the train station, but overall is great

Leisure Partner

8/10

Excellent

15 Sep 2024

Verified traveler

Comfortable beds; hot shower with good pressure; no complaints! Less than 10min walk to public transport links; less than 30min walk into the centre

Friends_and_family Friends

8/10

Excellent

23 Aug 2024

Ethan

Nice location and very friendly and helpful staff

Leisure Partner

2/10

Poor

22 Aug 2024

Naveen

Its overall terrible.

10/10

Exceptional

14 Aug 2024

Miguel

Exelent hotel

Leisure Family

10/10

Exceptional

12 Aug 2024

Gaurav

Great place . great location and friendly staff. Hotel room seems to be little old

Leisure

8/10

Excellent

11 Aug 2024

catherine

For us as a family it was a great location. Quiet. Only a 5 minute walk to the travel hub (trains:trams:buses). A 15 minute walk to a large selection of restaurants.
Kids loved playing pool and table tennis!
Only down side was our bathroom had a number of dark hairs (we’re all fair) and there was a bit of minor wear and tear. A little dated too but that’s not a big deal.
Our beds were lovely and comfy tho! So great sleep was had. Breakfasts were good and the staff we interacted with were nice.
Last comment: staff phones were very dominant which wasn’t good.

Leisure Family

10/10

Exceptional

06 Aug 2024

Malachy

Nice hotel

Super hotel ,spotless clean ,comfy beds, massive room,would recommend staying here
Bar shuts at 11 but you have fridges and can pay at terminal
Shower a bit weak in room but ok
Friendly reception staff

Friends_and_family Family

6/10

Pleasant

18 Jul 2024

Michael

Bistro closed at 9pm

Reception staff were welcoming. Bar staff less so. We wanted dinner but were told the bistro was closed at 9pm!

Friends_and_family Family

6/10

Pleasant

13 Jul 2024

Mary

Disappointed

Don't know why it is rated 4 star...bare minimum in bathrooms just soap and shampoo, no slippers, no bidet, broken tiles in bathroom, no fridge, stayed in much better 3 star hotels in Europe. Bar serves just a few items of food options, not convenient at all will not recommend it to anyone.

Partner

10/10

Exceptional

10 Jul 2024

Maha

The staff was helpful and the property was clean.

Leisure Self

10/10

Exceptional

01 Jul 2024

Prem

Beautiful hotel

Leisure Family

10/10

Exceptional

24 Jun 2024

José Miguel

I like it , because is a quiet place , no noisy , excelente

Leisure Family

10/10

Exceptional

22 Jun 2024

amah

Great Place to Stay

The Hotel is fine but some floors may need upgrades. The front desk personnel was welcoming and the checking in was very smooth.

Partner

6/10

Pleasant

22 Jun 2024

Diana

I felt that at the least the room should have had better lighting and Kleenex available, even a small bar of soap would have been handy. I did not understand the person who booked me in and I ended up paying for 2 breakfasts that I was unable to go to because I was I'll. The rules regarding breakfast should be typed up for people from other countries.

Leisure Self

10/10

Exceptional

16 Jun 2024

Rishi

Stayed for 2 nights and had a great time, no complaints!

10/10

Exceptional

10 Jun 2024

Javier

Easy access

Leisure Family

8/10

Excellent

04 Jun 2024

Neyva

Hotel past its old glory days though still ok

Staff was friendly. Room was incredibly spacious. It was quite convenient that the toilet was separated by a physical door from the shower and sink. Quite a lot of choices for breakfast.

Unfortunately, even though there are quite some good points the hotel suffers from deteriorating conditions. It looks as if it had better days. The bathroom's floor was chipping away (it was painted?). The toilet's handle would quite easily get stuck and result in a lot of wasted water. To our surprise, when we arrived into the room it was already in that state (who knows for how long had it already been wasting water!). Furniture showed considerable wear, for example the closet doors were crooked.

Then, it is a considerable walk to the train station, which happens to be in construction. Not the hotel's fault but not a nice experience to use the station to get to the city's center.

Friends_and_family Family

8/10

Excellent

02 Jun 2024

David

Public areas excellent and good breakfast.
We were apparently upgraded to an Executive Room which had exactly the same facilities as the standard room so a little disappointed with the room.

Partner

4/10

Poor

01 Jun 2024

Derry

We had issues with our final bill which the front desk staff dealt with badly.

Leisure Family

10/10

Exceptional

31 May 2024

Rohit

Great property and services! Loved the big sized room! Everything was just perfect!

Leisure Family

4/10

Poor

31 May 2024

Peter

Checkout was a nightmare. They had charged a small bar bill to the wrong room and refused to accept they made a mistake. Front desk staff was argumentative and in the end refused to remove the incorrect charge. Since it was a small amount and we were in a hurry to leave we let it go. Good customer service would have just removed the incorrect charge.

Leisure Family