Name: Hotel Indigo Brussels City
Address: Place Charles Rogier 20 Karel Rogierplein, Brussels, 1210, BE

10/10

Exceptional

04 Aug 2026

Hollie

Friendly staff, clean rooms, comfortable bed, and spacious shower. The breakfast was nice to have included and the hotel is central to many shops and restaurants and very close to the metro.

8/10

Excellent

26 Jul 2026

catherine Fellistas

location is convenient

4/10

Poor

25 Jul 2026

susan

In business district. Very expensive breakfast which was sub par. Chipped dishes, dirty cutlery. Very loud & poor choice of music at breakfast.
Room was spacious but decor definitely not to our liking.
Overpriced compared to all other hotels we stayed at throughout Europe including Paris, Versailles & Bruges.

8/10

Excellent

23 Jul 2026

Annerle

Clean room with air-conditioning which is a bonus with the heat this summer. Close to the old town and areas for shopping and eating.

10/10

Exceptional

16 Jul 2026

ophelia

Walking distant to shopping and sight seeing areas.

Friends

8/10

Excellent

14 Jul 2026

Robert

Likes the water filling station. Although people leave glassware there and it wasn’t dealt with quickly. Sauna and gym were excellent with a good supply of towels

Partner

6/10

Pleasant

10 Jul 2026

simone Louise

Hotel was OK. Room was a little tired and could do with a refresh. Very noisy outside of the hotel and lots of rubbish on the streets.

Partner

8/10

Excellent

07 Jul 2026

Nora

I stayed one night at the indigo hotel. Hotel was conveniently located next to the train station and walking distance to everything else. Hotel was nice, clean and comfortable. Room was a bit small but had everything we needed for a comfortable stay

Friends

10/10

Exceptional

04 Jul 2026

Yoke Yan

It was really well located! Right next to the station and super easy direct to a lot of the landmarks.

Partner

10/10

Exceptional

02 Jul 2026

Masiel

Excellent

Partner

6/10

Pleasant

25 Jun 2026

Claire

Can't fault the hotel itself. Room was clean and comfortable although the mattress toppers do slide off the beds. Central location. 20 mins walk to the square.

Stayed for 2 nights and paid in advance. Despite that the hotel decided to take another payment off my card which I had not authorised.
Spoke to multiple staff who admitted that error and told me I would have my money back within an hour.

A week later and after multiple emails, the general manager finally responded and helped me resolve.

Great hotel. Shame about the appalling customer service.

Friends_and_family Friends

10/10

Exceptional

22 Jun 2026

Jonathan

Clean and affordable

Partner

2/10

Poor

20 Jun 2026

Atiya

Food selection young girl checked in and she is given dinky room with no AC working

8/10

Excellent

17 Jun 2026

ariel

Llcation

Partner

6/10

Pleasant

12 Jun 2026

Pierre

Rooms are small. Mine was cramped. Not a lot of space to move.

Self

10/10

Exceptional

23 May 2026

Julie

Clean and welcoming

10/10

Exceptional

21 May 2026

Bevan

This hotel was fantastic. The design focus on plants and nature was throughout the facility. Very spacious and comfortable room. Breakfast was well provisioned and tasty. Excellent location. Would love to stay again in the future.

Partner

10/10

Exceptional

18 May 2026

Judith

This is a very comfortable and friendly Brussels hotel with an excellent breakfast.

Partner

8/10

Excellent

12 May 2026

Amy

Rooms are nicely decorated with big comfy beds. Quiet inside the hotel, good area for getting the metro into the centre. Bar is a little bit odd and bar staff unfriendly. Rooms quite dark with little natural light

Family

4/10

Poor

10 May 2026

Beatrice

The staff doesn’t take initiative. But, if you have a question they’ll be willing to help. The area is fantastic. You are exactly where you should be for easy access to the rest of the country. But the property itself I was so disappointed for the price point. It just felt seedy and unclean. They need to take out all of those decorations and fabric things that hold smell and dirt and just focus on cleanliness. There were stains on wall that look like blood throughout the room and the fabric they use in the shower looks like it has mold. And you can tell the difference between the design and the mold. So I was very uncomfortable. And there was a bad smell throughout the hall on my floor.

10/10

Exceptional

01 May 2026

Derrick

Beautiful hotel with a gorgeous design aesthetic and the breakfast was very good

10/10

Exceptional

30 Apr 2026

Thomas

Great hotel in the heart of the city marvelous breakfast buffet

Partner

10/10

Exceptional

11 Apr 2026

Nicola

We arrived in the city early and was going to ask reception if they could keep hold of our bags, they checked the system and our room was ready. Booked in early at no extra cost which was great as it gave us a chance to sort ourselves out before heading for a wander. There is a small park on the other side of the road, and out the other side of the hotel is everything you should need, shopping street with plenty of food places and retail therapy transport links are easy to get to as well… now for the actual hotel, our room was at one of the far ends of the building, leaving the reception full of terrariums and plants 1 of 3 lift swiftly take you to the required floor, the vestibule (if you will) has even more ornate plants and seats, each floor has a water fountain and you will find a sealed clean bottle in your room to fill at your leisure. Down the green walled halls to the room. Upon opening the door we were greeted by a large airy room, with beautiful attention to detail. Bed was large and very comfy, and 2 chairs with small table. This hotel has exceeded our expectations at every point… we will definitely come back to the city and hotel

Partner

10/10

Exceptional

23 Mar 2026

Eve

A very nice hotel option in Brussels, enjoyed the ease of checking in and out. The water fountains was also a nice touch.

Partner

10/10

Exceptional

23 Mar 2026

Gary

Great location

Partner

10/10

Exceptional

13 Mar 2026

James

Right at the metro, hotel indigo is a short walk to Brussels city centre.

Self

8/10

Excellent

01 Mar 2026

Helene Mildred

Room was great. Location was great. Check in and out was a breeze. Couldn’t adjust room temp and some of us had issues with the WiFi access. Otherwise a fantastic stay.

Family_with_children

10/10

Exceptional

26 Feb 2026

Aengus

Clean helpful staff and comfortable room

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Nicolas

Large room with nice amenities. Very quiet and comfortable. Had some issues understanding how the electricity was working but in the end, all good! Very good breakfast with fresh orange juice.

Business

10/10

Exceptional

17 Feb 2026

Shriram

Amazing service staff and stay. Very comfortable. Beat locations and helpful staff. Must stay here when you in the city

10/10

Exceptional

09 Feb 2026

Isabella

great room, great service

10/10

Exceptional

05 Feb 2026

Heloise

Nice room, great location close to Rogier station and a short walk to Grand Place. Very nice breakfast.

Business

10/10

Exceptional

04 Feb 2026

Sharon

The lady at reception was lovely and exceedingly welcoming. The breakfast was good, very varied with excellent salads and exceedingly helpful staff. The bedroom was bigger than I expected for a standard room and also very clean with good facilities. The hotel was located near some good restaurants and the botanical gardens.

Leisure Partner

6/10

Pleasant

01 Feb 2026

Agnes

Coffee machine and fridge did not work

Business Self

10/10

Exceptional

29 Jan 2026

David

Very cute and comfortable room

Leisure Self

10/10

Exceptional

12 Jan 2026

Esther

The breakfast was amazing! The staff were friendly, the rooms were larger than expected and very comfortable. The only niggle was the coffee cups in the room were tiny but if you ask, the staff will provide larger ones. The location was perfect, so close to everything you'd want to see and right beside some fantastic restaurants. I would absolutely recommend.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

IAN

Staff in reception and at breakfast were amazing. Breakfast was delicious and so much choice. Would recommend.

Leisure Partner

10/10

Exceptional

30 Dec 2025

Khiran

Room was clean. Restaurant, decor and breakfast were all very good.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Tim

Room was spotless, staff was excellent. Absolutely loved the vibe and decor of the hotel. One of my favorite of all time. Wish I spent more time there, but every time I stay in Brussels, it’s at the Indigo

Leisure Partner

4/10

Poor

17 Dec 2025

Ranka

i was very disappointed with night and morning customer service .
in the evening on Thursday 11.12.2025 , the Wi-Fi was very poor and I stopped by the service desk to inquire about it to be told that he is not internet technician and that I have to wait for better connection.
in the morning , when I was checking out the man was very unpleasant , he made me wait for a bottle of water , although he had my credit card information .
i was dehydrated , didn't want to drink water from the fountain .
he made me wait .it was terrible , like some kind of torture .
very upset about these two people .
but the lady who checked me in was very , very nice and you need more people like her working for your hotel.

10/10

Exceptional

14 Dec 2025

Harjeet

Very nice and clean

8/10

Excellent

14 Dec 2025

Dawn

Good location for Central Brussels and the train station. Lovely hotel all round. Bedrooms very warm though and the shower wasn’t very powerful.

Leisure Family

10/10

Exceptional

11 Dec 2025

Jacqueline

Breakfast selection good,

Partner

8/10

Excellent

25 Nov 2025

Iain

Lovely decor in the hotel. Bathroom and shower were a little small but great coffee in the room. We didn’t try the breakfast because at €27 each it seemed expensive…

Leisure Partner

8/10

Excellent

21 Nov 2025

Anne

Breakfast was fresh, scrambled eggs were dry, everything else was good.

8/10

Excellent

12 Nov 2025

Jeremy

Great location

Self

10/10

Exceptional

10 Nov 2025

Laurie

Super clean, relatively safe area, the breakfast buffet was a savior as there isn’t a lot of breakfast options around. We loved the jungle/bird theme of the hotel, the rooms were also really cute.

Partner

8/10

Excellent

03 Nov 2025

Caroline

Lovely hotel to stay at, the room was very comfortable and cosy, great location and friendly staff. My only disappointment is the restaurant wasn’t open for hotel guests which was very inconvenient after a day of sightseeing. As far as I could tell it was only used for private hire.

Friends_and_family Friends

10/10

Exceptional

01 Nov 2025

Sonia

Excellent service all around. Our room was ready before check in, which was great because we had an overnight flight. Staff were super friendly. The room was spacious and clean. Breakfast was really good. The hotel was only a few steps away from the train station and most attractions were a short walk away.

Leisure Partner

6/10

Pleasant

01 Nov 2025

Joanne

Stayed for two nights - the room was tiny as was the shower room, difficult to get in and out of the shower due to room size. Decor was dark and depressing and my coffee supplies were not replenished after use. One of the “fresh” towels also had marks on it. The location is in an area which is undergoing building works in a busy part of town so traffic noise and sirens are constant.

Business

6/10

Pleasant

29 Oct 2025

sultan

The Safe, the telephone, and the coffee machine are not working properly, there are no indoor smoking facilities just few maintenance is required

10/10

Exceptional

27 Oct 2025

Anna

Great hotel

Friends_and_family Friends

10/10

Exceptional

16 Oct 2025

mary

Gotel was vey clean. Quiet and staff friemdly easy to get around

Leisure Family_with_children

8/10

Excellent

14 Oct 2025

Rene Man Lok

Property is very nice overall. Very spacious with unique style. The hotel focuses on environmental sustainability which is very nice; the only downside is housekeeping is only available upon request which is not informed when checking in.

Leisure

6/10

Pleasant

14 Oct 2025

erika

Air did not work well, bathroom not cleaned well, awkward layout in the bathroom, it you turned off the light it turned off all the lights, cute set up though and good water pressure and hot water, breakfast was through their bar area but they always seemed closed due to an event.

Leisure Friends

8/10

Excellent

13 Oct 2025

Michael

Polite and courteous both in reception and dining room. Breakfast hot food was pretty poor, otherwise good. The standard queen is quite tight for two people to open cases etc. Altogether it was a very pleasant stay, just tweak the breakfast and advise not to take a standard queen room, go for the larger one.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Martha

All good and customer service amazing. 100% recommended

Friends_and_family Family

8/10

Excellent

07 Oct 2025

shuo

Overall experience was alright. However, the bar didn't have finger foods or any foods at for two days; and the bar lady was not helpful.

2/10

Poor

05 Oct 2025

Bharat

Hello rooms was rubbish as my was big so she had trouble getting in shower we as ask for change of room they said no hotel is full also breakfast is rubbish al food cold also money we paid not worth it as I shall put in full complaint to head office please do not stay in this hotel and we had to paid pay omelets and on service at breakfast please contact me if you have a issue Thank

Partner

10/10

Exceptional

04 Oct 2025

Kishan

Excellent

8/10

Excellent

27 Sep 2025

Terrence

Very good breakfast

2/10

Poor

23 Sep 2025

Joseph

No a great stay.

Its such a shame when you book a hotel for a very short break. But nothing went smoothly. Hardly got to enjoy the hotel as we had to leave by 8.30am due to an annual hoilday \"car free sunday\" we drove to this hotel as we was advised by the hotel via email that we could leave brussels whenever as we are using a hotel. On arrival we asked again to make sure as we had to leave brussels at 4pm. We was told no and that we had to move the car out of the city by 9.30am. This made the whole weekend break a nightmare as plans had to be changed due to the hotel informing us wrong information. If information was given correctly we could of changed parking locations or made different plans alltogether. I personally wont use this hotel for this reason in the future. Its very poor customer service and by far the worse ive been treated. In all i had very little time here and unable to use the hotels facilities.

Partner

10/10

Exceptional

23 Sep 2025

Maurice

Everything was great. The breakfast could have been a little hotter.

Leisure Partner

8/10

Excellent

22 Sep 2025

Jeanette

Bathroom very clean and bedding clean white and crisply ironed.

Business_and_leisure Self

6/10

Pleasant

10 Sep 2025

Wendy

Nice public areas and room generally OK, but poor attention to detail - power sockets that dont work etc.

8/10

Excellent

09 Sep 2025

Jeffrey

Awesome

Leisure Partner

8/10

Excellent

08 Sep 2025

Matthew

Lovely staff, helpful and friendly. Good knowledge of the local area and how to get to places. Hotel in a great location.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Paul

I was impressed by this hotel. The staff were exceptionally friendly and helpful, providing invaluable advice on the city and helping to book restaurants. The overall design and ambiance of the property are smart and relaxing, and I particularly appreciated my spacious and well-appointed room.

Business_and_leisure Friends

8/10

Excellent

28 Aug 2025

Verified traveler

Great stay

Beautifully decorated, kind and accommodating staff, eco friendly and sustainability focused. Room was food size and had everything we needed. The only issue we had (and this is due to personal preference) was the room was not cold enough to sleep comfortably and the little lights in the room like tv standby light etc made the room too bright. I mentioned it to the staff on the last and they were brilliant. Got us a fan which made a huge difference for us. And put black tape on the little distracting lights. Despite these issues we would stay again as the staff made those adaptations for us.

Partner

8/10

Excellent

28 Aug 2025

François

Hôtel idéal sur une place parfaite (Rogier)

Hôtel moderne car rénové. Emplacement idéal entre Gare du Nord et pl. De Brouckere. Tout le centre de Brixelles entre 5 et 20 mins de marche. Metro et tram juste en face. Personnel gentil et attentionné. La gouvernante nous a même surclassé dams chambre + spacieuse car la télé etait defectueuse dans la 1re. Petit dejeuner varié et savoureux. Merci Indigo!

Partner

10/10

Exceptional

28 Aug 2025

Angela

Lovely modern hotel. Massive comfy beds. RoomsGood location about 20min walk to centre.

10/10

Exceptional

20 Aug 2025

Harriet

Good location, good transport links, walkable to centre. Rooms were good size, cosy, clean.

Leisure

10/10

Exceptional

19 Aug 2025

Aziz

Very nice

Leisure Family

10/10

Exceptional

19 Aug 2025

Rolando

Excellent

10/10

Exceptional

19 Aug 2025

Mark

We were smitten by the photos of the hotel when booking and the reality didn’t disappoint. Quirky and distinctive style using plants wherever possible. We found the water fountain by the lift lobby on each floor particularly useful to refill our water bottles and the seating in those areas was fun with birdsong playing and scents diffused. Our room was spacious and styled really well. Staff were all helpful and positive.

Leisure Family

10/10

Exceptional

18 Aug 2025

Jessica

Cute interior design and comfortable bed. There is air conditioning in the room. The area feels safe and not nosy.

Leisure Self

10/10

Exceptional

16 Aug 2025

Amy

Great location and the hotel was very clean and modern.

Leisure Family

10/10

Exceptional

15 Aug 2025

Anthony

Excellent hotel within walking distance to the Grand Palace. Very stylish and clean room with great facilities. The added bonus of water stations on each floor and a coffee machine in our room made our stay even more comfortable.

Leisure Partner

10/10

Exceptional

13 Aug 2025

Daniel

Great stay! Beautiful hotel and wonderful staff.

Leisure Partner

4/10

Poor

13 Aug 2025

Richard

Broken bathroom door upon arrival, one of the lifts out of order. Curtains don’t block out light - there was a piece of tape to try and stick the curtain to the wall to block som3 light! Bedding was wet/damp on arrival. Breakfast was a chore - they have most things but you nearly always have to ask for it and or wait for it because they don’t seem to restock unless asked. Milk situation is just unsafe bottles of different milks with metal plates on counter top in front. People were placing them back in wrong place etc, seeing as at least one milk was a nut based one I worry around the potential allergy impacts of this approach. All in all a poor hotel that just happens to have some pretty decoration and smell nice in the lift foyer. They also seem to have a big dislike for customers book8ng through Expedia - it was mentioned as a negative at least 3 times at check in and check out

8/10

Excellent

09 Aug 2025

Carmen

Nice and convenient

Nice hotel.

Friends_and_family Family

10/10

Exceptional

06 Aug 2025

Rika

Very positive stay

10/10

Exceptional

30 Jul 2025

Charles

Beautiful Hotel with new and old world charm. Pros: Comfortable beds and pillows, delicious coffee, refrigerator, iron, water, and safe to lock belongings. No cons. Would stay again if traveling to Brussels.

Leisure Family

10/10

Exceptional

28 Jul 2025

Herach

Friendly staff,Good breakfast and room was nice and clean.

Leisure Family

8/10

Excellent

26 Jul 2025

James

It started at reception with Marie, who immediately made me feel welcome. So important to a tired traveler. It expanded to Morgane, who assisted me with a difficult matter with my phone carrier, and finally with Ulysse, who completed my download of the IHG app. Pleasant bar service with Joy, and everyone at the hotel with whom I interacted. Well done.

Leisure Partner

10/10

Exceptional

24 Jul 2025

Mazen

Well located

10/10

Exceptional

01 Jul 2025

Sacha

Such a fun, flashy and colourful vibe. Digital art was incredible and hotel theme was unique. This was such a great find and conveniently located by transit and shops but just outside of crowded, high tourist area. Close to a lovely garden.

Leisure Partner

10/10

Exceptional

15 Jun 2025

Thomas

Very nice stay, would definitely recommend

Partner

4/10

Poor

13 Jun 2025

David

The staff are good and the accommodations are decent (if expensive) but I give them a “poor” rating based on terrible lack of accessibility. If you’re in a wheelchair forget about it but even if you have minor mobility issues this place can be a challenge. The attached restaurants in particular have no ramps and it is extremely difficult to access lobby bathrooms.

8/10

Excellent

10 Jun 2025

Lauree

I liked the fact they have water stations on each floor unfortunately our floor was not working. Breakfast was excellent and the staff very kind and helpful.

Leisure

10/10

Exceptional

08 Jun 2025

Carlos

Beautiful hotel , clean , staff nice, good location, loved our stay

Friends_and_family Family

8/10

Excellent

30 May 2025

William

Centrally located but very busy location. Excellent bar and helpful and friendly staff

Leisure Partner

6/10

Pleasant

29 May 2025

Heenesh

Decent enough stay, some of the rooms are a little on the compact side. Good enough standard continental breakfast.

Leisure

10/10

Exceptional

18 May 2025

Katrina

Really cool spot

Leisure Partner

8/10

Excellent

16 May 2025

Raphael

Super breakfast, funky decor

Funky decoration in the hotel and rooms, amazing breakfast. The self service check-in machines let it down, could not find my booking for ages, then charged my card, even though it had been pre-paid. I definitly prefer the welcome of a friendly receptionist human! The room I had was funkily decorated but was definitely on the small side. I could hardly get into the shower as the bathroom was so narrow. Also, out of the window we just saw a wall and another window which made it feel a bit dark and cramped. There are probabaly bigger rooms with a view of the outside world available!

Partner

10/10

Exceptional

08 May 2025

Kadar

Great & friendly staff, breakfast was great

Leisure Family

10/10

Exceptional

08 May 2025

Kadar

Great, helpfull & friendly staff, location very accessible.

Leisure Family

8/10

Excellent

27 Apr 2025

Kirvina

The hotel was aesthetically appealing, conveniently located and had friendly staff. However, the rooms need more lighting/brightness for practical use (eg. The lighting by the full body mirror was dim making it practically useless).

Leisure Partner

10/10

Exceptional

26 Apr 2025

Ivan

Nice overnight stay

A lovely hotel in a convenient location. Room was comfy and clean with a great shower. I'd stay here again.

Friends_and_family Family

8/10

Excellent

12 Apr 2025

Isobelle

I really enjoyed staying here. It was clean and had a lovely vibe to it. The room had a good ambience with a range of items useful for our stay. There were loads of good food options nearby and the botanical gardens were a must visit for evening and morning walks (Including turtles and goslings). Didn’t get a chance to try the other facilities within the hotel but if they were as good as the rest of the stay, your on to a winner.

Leisure Partner