Hotel Indigo Brussels City

Belgium , Brussels
Brussels, Place Charles Rogier 20 Karel Rogierplein
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100 reviews shown

10/10

Exceptional

13 Mar 2026

James

Right at the metro, hotel indigo is a short walk to Brussels city centre.

Self

8/10

Excellent

01 Mar 2026

Helene Mildred

Room was great. Location was great. Check in and out was a breeze. Couldn’t adjust room temp and some of us had issues with the WiFi access. Otherwise a fantastic stay.

Family_with_children

10/10

Exceptional

26 Feb 2026

Aengus

Clean helpful staff and comfortable room

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Nicolas

Large room with nice amenities. Very quiet and comfortable. Had some issues understanding how the electricity was working but in the end, all good! Very good breakfast with fresh orange juice.

Business

10/10

Exceptional

17 Feb 2026

Shriram

Amazing service staff and stay. Very comfortable. Beat locations and helpful staff. Must stay here when you in the city

10/10

Exceptional

09 Feb 2026

Isabella

great room, great service

10/10

Exceptional

05 Feb 2026

Heloise

Nice room, great location close to Rogier station and a short walk to Grand Place. Very nice breakfast.

Business

10/10

Exceptional

04 Feb 2026

Sharon

The lady at reception was lovely and exceedingly welcoming. The breakfast was good, very varied with excellent salads and exceedingly helpful staff. The bedroom was bigger than I expected for a standard room and also very clean with good facilities. The hotel was located near some good restaurants and the botanical gardens.

Leisure Partner

6/10

Pleasant

01 Feb 2026

Agnes

Coffee machine and fridge did not work

Business Self

10/10

Exceptional

29 Jan 2026

David

Very cute and comfortable room

Leisure Self

10/10

Exceptional

12 Jan 2026

Esther

The breakfast was amazing! The staff were friendly, the rooms were larger than expected and very comfortable. The only niggle was the coffee cups in the room were tiny but if you ask, the staff will provide larger ones. The location was perfect, so close to everything you'd want to see and right beside some fantastic restaurants. I would absolutely recommend.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

IAN

Staff in reception and at breakfast were amazing. Breakfast was delicious and so much choice. Would recommend.

Leisure Partner

10/10

Exceptional

30 Dec 2025

Khiran

Room was clean. Restaurant, decor and breakfast were all very good.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Tim

Room was spotless, staff was excellent. Absolutely loved the vibe and decor of the hotel. One of my favorite of all time. Wish I spent more time there, but every time I stay in Brussels, it’s at the Indigo

Leisure Partner

4/10

Poor

17 Dec 2025

Ranka

i was very disappointed with night and morning customer service .
in the evening on Thursday 11.12.2025 , the Wi-Fi was very poor and I stopped by the service desk to inquire about it to be told that he is not internet technician and that I have to wait for better connection.
in the morning , when I was checking out the man was very unpleasant , he made me wait for a bottle of water , although he had my credit card information .
i was dehydrated , didn't want to drink water from the fountain .
he made me wait .it was terrible , like some kind of torture .
very upset about these two people .
but the lady who checked me in was very , very nice and you need more people like her working for your hotel.

10/10

Exceptional

14 Dec 2025

Harjeet

Very nice and clean

8/10

Excellent

14 Dec 2025

Dawn

Good location for Central Brussels and the train station. Lovely hotel all round. Bedrooms very warm though and the shower wasn’t very powerful.

Leisure Family

10/10

Exceptional

11 Dec 2025

Jacqueline

Breakfast selection good,

Partner

8/10

Excellent

25 Nov 2025

Iain

Lovely decor in the hotel. Bathroom and shower were a little small but great coffee in the room. We didn’t try the breakfast because at €27 each it seemed expensive…

Leisure Partner

8/10

Excellent

21 Nov 2025

Anne

Breakfast was fresh, scrambled eggs were dry, everything else was good.

8/10

Excellent

12 Nov 2025

Jeremy

Great location

Self

10/10

Exceptional

10 Nov 2025

Laurie

Super clean, relatively safe area, the breakfast buffet was a savior as there isn’t a lot of breakfast options around. We loved the jungle/bird theme of the hotel, the rooms were also really cute.

Partner

8/10

Excellent

03 Nov 2025

Caroline

Lovely hotel to stay at, the room was very comfortable and cosy, great location and friendly staff. My only disappointment is the restaurant wasn’t open for hotel guests which was very inconvenient after a day of sightseeing. As far as I could tell it was only used for private hire.

Friends_and_family Friends

10/10

Exceptional

01 Nov 2025

Sonia

Excellent service all around. Our room was ready before check in, which was great because we had an overnight flight. Staff were super friendly. The room was spacious and clean. Breakfast was really good. The hotel was only a few steps away from the train station and most attractions were a short walk away.

Leisure Partner

6/10

Pleasant

01 Nov 2025

Joanne

Stayed for two nights - the room was tiny as was the shower room, difficult to get in and out of the shower due to room size. Decor was dark and depressing and my coffee supplies were not replenished after use. One of the “fresh” towels also had marks on it. The location is in an area which is undergoing building works in a busy part of town so traffic noise and sirens are constant.

Business

6/10

Pleasant

29 Oct 2025

sultan

The Safe, the telephone, and the coffee machine are not working properly, there are no indoor smoking facilities just few maintenance is required

10/10

Exceptional

27 Oct 2025

Anna

Great hotel

Friends_and_family Friends

10/10

Exceptional

16 Oct 2025

mary

Gotel was vey clean. Quiet and staff friemdly easy to get around

Leisure Family_with_children

8/10

Excellent

14 Oct 2025

Rene Man Lok

Property is very nice overall. Very spacious with unique style. The hotel focuses on environmental sustainability which is very nice; the only downside is housekeeping is only available upon request which is not informed when checking in.

Leisure

6/10

Pleasant

14 Oct 2025

erika

Air did not work well, bathroom not cleaned well, awkward layout in the bathroom, it you turned off the light it turned off all the lights, cute set up though and good water pressure and hot water, breakfast was through their bar area but they always seemed closed due to an event.

Leisure Friends

8/10

Excellent

13 Oct 2025

Michael

Polite and courteous both in reception and dining room. Breakfast hot food was pretty poor, otherwise good. The standard queen is quite tight for two people to open cases etc. Altogether it was a very pleasant stay, just tweak the breakfast and advise not to take a standard queen room, go for the larger one.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Martha

All good and customer service amazing. 100% recommended

Friends_and_family Family

8/10

Excellent

07 Oct 2025

shuo

Overall experience was alright. However, the bar didn't have finger foods or any foods at for two days; and the bar lady was not helpful.

2/10

Poor

05 Oct 2025

Bharat

Hello rooms was rubbish as my was big so she had trouble getting in shower we as ask for change of room they said no hotel is full also breakfast is rubbish al food cold also money we paid not worth it as I shall put in full complaint to head office please do not stay in this hotel and we had to paid pay omelets and on service at breakfast please contact me if you have a issue Thank

Partner

10/10

Exceptional

04 Oct 2025

Kishan

Excellent

8/10

Excellent

27 Sep 2025

Terrence

Very good breakfast

2/10

Poor

23 Sep 2025

Joseph

No a great stay.

Its such a shame when you book a hotel for a very short break. But nothing went smoothly. Hardly got to enjoy the hotel as we had to leave by 8.30am due to an annual hoilday \"car free sunday\" we drove to this hotel as we was advised by the hotel via email that we could leave brussels whenever as we are using a hotel. On arrival we asked again to make sure as we had to leave brussels at 4pm. We was told no and that we had to move the car out of the city by 9.30am. This made the whole weekend break a nightmare as plans had to be changed due to the hotel informing us wrong information. If information was given correctly we could of changed parking locations or made different plans alltogether. I personally wont use this hotel for this reason in the future. Its very poor customer service and by far the worse ive been treated. In all i had very little time here and unable to use the hotels facilities.

Partner

10/10

Exceptional

23 Sep 2025

Maurice

Everything was great. The breakfast could have been a little hotter.

Leisure Partner

8/10

Excellent

22 Sep 2025

Jeanette

Bathroom very clean and bedding clean white and crisply ironed.

Business_and_leisure Self

6/10

Pleasant

10 Sep 2025

Wendy

Nice public areas and room generally OK, but poor attention to detail - power sockets that dont work etc.

8/10

Excellent

09 Sep 2025

Jeffrey

Awesome

Leisure Partner

8/10

Excellent

08 Sep 2025

Matthew

Lovely staff, helpful and friendly. Good knowledge of the local area and how to get to places. Hotel in a great location.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Paul

I was impressed by this hotel. The staff were exceptionally friendly and helpful, providing invaluable advice on the city and helping to book restaurants. The overall design and ambiance of the property are smart and relaxing, and I particularly appreciated my spacious and well-appointed room.

Business_and_leisure Friends

8/10

Excellent

28 Aug 2025

Verified traveler

Great stay

Beautifully decorated, kind and accommodating staff, eco friendly and sustainability focused. Room was food size and had everything we needed. The only issue we had (and this is due to personal preference) was the room was not cold enough to sleep comfortably and the little lights in the room like tv standby light etc made the room too bright. I mentioned it to the staff on the last and they were brilliant. Got us a fan which made a huge difference for us. And put black tape on the little distracting lights. Despite these issues we would stay again as the staff made those adaptations for us.

Partner

8/10

Excellent

28 Aug 2025

François

Hôtel idéal sur une place parfaite (Rogier)

Hôtel moderne car rénové. Emplacement idéal entre Gare du Nord et pl. De Brouckere. Tout le centre de Brixelles entre 5 et 20 mins de marche. Metro et tram juste en face. Personnel gentil et attentionné. La gouvernante nous a même surclassé dams chambre + spacieuse car la télé etait defectueuse dans la 1re. Petit dejeuner varié et savoureux. Merci Indigo!

Partner

10/10

Exceptional

28 Aug 2025

Angela

Lovely modern hotel. Massive comfy beds. RoomsGood location about 20min walk to centre.

10/10

Exceptional

20 Aug 2025

Harriet

Good location, good transport links, walkable to centre. Rooms were good size, cosy, clean.

Leisure

10/10

Exceptional

19 Aug 2025

Aziz

Very nice

Leisure Family

10/10

Exceptional

19 Aug 2025

Rolando

Excellent

10/10

Exceptional

19 Aug 2025

Mark

We were smitten by the photos of the hotel when booking and the reality didn’t disappoint. Quirky and distinctive style using plants wherever possible. We found the water fountain by the lift lobby on each floor particularly useful to refill our water bottles and the seating in those areas was fun with birdsong playing and scents diffused. Our room was spacious and styled really well. Staff were all helpful and positive.

Leisure Family

10/10

Exceptional

18 Aug 2025

Jessica

Cute interior design and comfortable bed. There is air conditioning in the room. The area feels safe and not nosy.

Leisure Self

10/10

Exceptional

16 Aug 2025

Amy

Great location and the hotel was very clean and modern.

Leisure Family

10/10

Exceptional

15 Aug 2025

Anthony

Excellent hotel within walking distance to the Grand Palace. Very stylish and clean room with great facilities. The added bonus of water stations on each floor and a coffee machine in our room made our stay even more comfortable.

Leisure Partner

10/10

Exceptional

13 Aug 2025

Daniel

Great stay! Beautiful hotel and wonderful staff.

Leisure Partner

4/10

Poor

13 Aug 2025

Richard

Broken bathroom door upon arrival, one of the lifts out of order. Curtains don’t block out light - there was a piece of tape to try and stick the curtain to the wall to block som3 light! Bedding was wet/damp on arrival. Breakfast was a chore - they have most things but you nearly always have to ask for it and or wait for it because they don’t seem to restock unless asked. Milk situation is just unsafe bottles of different milks with metal plates on counter top in front. People were placing them back in wrong place etc, seeing as at least one milk was a nut based one I worry around the potential allergy impacts of this approach. All in all a poor hotel that just happens to have some pretty decoration and smell nice in the lift foyer. They also seem to have a big dislike for customers book8ng through Expedia - it was mentioned as a negative at least 3 times at check in and check out

8/10

Excellent

09 Aug 2025

Carmen

Nice and convenient

Nice hotel.

Friends_and_family Family

10/10

Exceptional

06 Aug 2025

Rika

Very positive stay

10/10

Exceptional

30 Jul 2025

Charles

Beautiful Hotel with new and old world charm. Pros: Comfortable beds and pillows, delicious coffee, refrigerator, iron, water, and safe to lock belongings. No cons. Would stay again if traveling to Brussels.

Leisure Family

10/10

Exceptional

28 Jul 2025

Herach

Friendly staff,Good breakfast and room was nice and clean.

Leisure Family

8/10

Excellent

26 Jul 2025

James

It started at reception with Marie, who immediately made me feel welcome. So important to a tired traveler. It expanded to Morgane, who assisted me with a difficult matter with my phone carrier, and finally with Ulysse, who completed my download of the IHG app. Pleasant bar service with Joy, and everyone at the hotel with whom I interacted. Well done.

Leisure Partner

10/10

Exceptional

24 Jul 2025

Mazen

Well located

10/10

Exceptional

01 Jul 2025

Sacha

Such a fun, flashy and colourful vibe. Digital art was incredible and hotel theme was unique. This was such a great find and conveniently located by transit and shops but just outside of crowded, high tourist area. Close to a lovely garden.

Leisure Partner

10/10

Exceptional

15 Jun 2025

Thomas

Very nice stay, would definitely recommend

Partner

4/10

Poor

13 Jun 2025

David

The staff are good and the accommodations are decent (if expensive) but I give them a “poor” rating based on terrible lack of accessibility. If you’re in a wheelchair forget about it but even if you have minor mobility issues this place can be a challenge. The attached restaurants in particular have no ramps and it is extremely difficult to access lobby bathrooms.

8/10

Excellent

10 Jun 2025

Lauree

I liked the fact they have water stations on each floor unfortunately our floor was not working. Breakfast was excellent and the staff very kind and helpful.

Leisure

10/10

Exceptional

08 Jun 2025

Carlos

Beautiful hotel , clean , staff nice, good location, loved our stay

Friends_and_family Family

8/10

Excellent

30 May 2025

William

Centrally located but very busy location. Excellent bar and helpful and friendly staff

Leisure Partner

6/10

Pleasant

29 May 2025

Heenesh

Decent enough stay, some of the rooms are a little on the compact side. Good enough standard continental breakfast.

Leisure

10/10

Exceptional

18 May 2025

Katrina

Really cool spot

Leisure Partner

8/10

Excellent

16 May 2025

Raphael

Super breakfast, funky decor

Funky decoration in the hotel and rooms, amazing breakfast. The self service check-in machines let it down, could not find my booking for ages, then charged my card, even though it had been pre-paid. I definitly prefer the welcome of a friendly receptionist human! The room I had was funkily decorated but was definitely on the small side. I could hardly get into the shower as the bathroom was so narrow. Also, out of the window we just saw a wall and another window which made it feel a bit dark and cramped. There are probabaly bigger rooms with a view of the outside world available!

Partner

10/10

Exceptional

08 May 2025

Kadar

Great & friendly staff, breakfast was great

Leisure Family

10/10

Exceptional

08 May 2025

Kadar

Great, helpfull & friendly staff, location very accessible.

Leisure Family

8/10

Excellent

27 Apr 2025

Kirvina

The hotel was aesthetically appealing, conveniently located and had friendly staff. However, the rooms need more lighting/brightness for practical use (eg. The lighting by the full body mirror was dim making it practically useless).

Leisure Partner

10/10

Exceptional

26 Apr 2025

Ivan

Nice overnight stay

A lovely hotel in a convenient location. Room was comfy and clean with a great shower. I'd stay here again.

Friends_and_family Family

8/10

Excellent

12 Apr 2025

Isobelle

I really enjoyed staying here. It was clean and had a lovely vibe to it. The room had a good ambience with a range of items useful for our stay. There were loads of good food options nearby and the botanical gardens were a must visit for evening and morning walks (Including turtles and goslings). Didn’t get a chance to try the other facilities within the hotel but if they were as good as the rest of the stay, your on to a winner.

Leisure Partner

8/10

Excellent

12 Apr 2025

Jennifer

Decent, nice hotel, follow-up could’ve been better

Great trendy hotel. Room size was comfortable. A little farther away from central tourist attractions. Downgraded my rating a little only because our air conditioning was not adjustable on a warmer spring day and nothing could be done except giving us a portable fan since they couldn’t send an HVAC expert up. They offered to switch our room but it was our last night with an early wake up time. When something like this has happened before, there would be an offer to physically help move us and more follow-through.

Friends_and_family Family

8/10

Excellent

08 Apr 2025

Christine

Lovely place, but -------

A bit of a surprise to find the dining room was closed both Sunday and Monday (although the food in the bar area was acceptable, and that was a nice place to relax when not too crowded)

Self

8/10

Excellent

06 Apr 2025

catherine Fellistas

convenience of the location to shopping and dining options. The restaurants at the hotel and lovely with amazing food and coffee. I would visit again.

Leisure Self

10/10

Exceptional

03 Apr 2025

Nash

Excellent hotel, great staff attentions

8/10

Excellent

25 Mar 2025

Roger

business trip. all fine - very convenient location

Business

10/10

Exceptional

24 Mar 2025

Wattakan

We had a lovely time visiting Brussels. The hotel has a beautiful decor and quiet. Staffs are friendly and helpful. Good location. Good breakfast choices.

Leisure Partner

6/10

Pleasant

21 Mar 2025

Matthew

We enjoyed our visit to Brussels and the hotel was a convenient location for our two night stay. The room itself was very compact which made it difficult for two people at times. Overall, ideal for a single occupant stay. Staff were excellent.

Leisure Partner

10/10

Exceptional

09 Mar 2025

Verified traveler

Great staff

The staff who helped us on arrival Thursday morning were amazing. Having flown all night, we were clearly struggling a bit, and without us even having to ask, they informed us that they would prioritize getting a room cleaned quickly so we could check in early and briefly recuperate before the rest of our day. That meant a lot to us. Thank you to the staff!

Partner

10/10

Exceptional

30 Jan 2025

Vijaya

Beautiful and well maintained

Beautiful place , cafe and snack bar for an add on perk. very clean and smells good. The best is , no plastic water. Hotel provide a glass bottle with and option to fill regular of carbonated water(nice) . Overall , love the staff and would stay again

Friends_and_family Friends

10/10

Exceptional

11 Jan 2025

Monica

Excellent location, close to train. Breakfast was amazing!

Leisure Family

8/10

Excellent

11 Jan 2025

Bruce

Good spot. Great staff

10/10

Exceptional

09 Jan 2025

rae

Amazing hotel with fabulous service. Breakfast was fantastic and delicious. Only thing i disnt like was the room had no lights rxcept foe thw side bed light so a little to dark for me.
But everything else was great 10/10!!

Leisure Family_with_children

6/10

Pleasant

05 Jan 2025

David

The room was dark. The bed was hard and uncomfortable. A foam topper was over a hard mattress, but it moved and made us feel like we were falling off the bed. At 4:30 am, the fire alarm went off with a canned message telling us to evacuate the hotel. This was in French and English. The alarm stopped, but no message alerted us that everything was ok or we still needed to evacuate. We found out later that day a staff member put bread in a toaster and then walked away to the toilet, forgetting about the toast that started to burn. When we returned to our room that evening, there was a letter from the staff apologizing for the inconvenience of being terrified at 4:30 in the morning. They provided a certificate for a free drink to make up for the trouble. Really? We were already back in the room for the night and had to leave early to catch a train the following day when nothing was open. A complimentary drink doesn't make up for the fire alarm and an additional slap in the face when nothing is open to use the certificate.

Leisure Partner

8/10

Excellent

05 Jan 2025

Nicolaos

It was a good all round experience. Staff were friendly. The rooms comfortable and well looked after.

The hot breakfast could be improved and the food quality and options in the cafe also need to be reviewed.

However, a good hotel and I would stay here again.

Leisure Family

8/10

Excellent

04 Jan 2025

Borivoje

Close to Brussel north train station

Leisure Family

10/10

Exceptional

03 Jan 2025

Douglas

Amazing Hotel

Family

10/10

Exceptional

02 Jan 2025

Michael

I loved the hotel

I loved the location of this hotel. Very clean and comfortable.

Self

8/10

Excellent

30 Dec 2024

Michelle

The service level at this hotel is amazing. Quickly resolved any issue's and queries. The breakfast was a typical continental breakfast; however certain things did run out and were not replaced. Our room was very big for our family and clean. Great central location for walking to the surrounding attractions.

Leisure Family

10/10

Exceptional

27 Dec 2024

Courtney

The rooms were very clean and quaint. The staff are incredibly helpful and kind. They have a wonderful place to sit and enjoy a drink after a long day of exploring the city.

Leisure Family

10/10

Exceptional

23 Dec 2024

Kristi

Gorgeous hotel - a short walk from holiday markets and stunning Grand Place.

10/10

Exceptional

22 Dec 2024

Hakim

Lovely stay that won’t disappoint you

We really enjoyed our stay! Staff friendly and helpful. Hotel is cool and has a jungle theme. Soundproof windows. Blackout room. Clean hotel. Cannot fault it at all! And perfectly proximity to city centre.

Partner

10/10

Exceptional

16 Dec 2024

ROSE

Great location and front desk staff

The Hotel Indigo location is a gem. Is has everything you need in a location. Metro right across and next to metro there’s Starbucks. And then there’s city walk with endless shopping and great restaurants.

Friends_and_family Family

10/10

Exceptional

16 Dec 2024

Anthony

A great family hotel.

A great hotel for families with a great restaurant. Very conviently located with a close parking garage.

Friends_and_family Family

10/10

Exceptional

07 Dec 2024

Laura

Great staff
Great room
Loved it

Partner

8/10

Excellent

03 Dec 2024

Kerry

Hotel itself was lovely, room rather small. It was more the location, whilst a good spot, 5 minutes from train station and 15 minute walk to the main areas. A lot of homeless begging for money and got quite aggressive at times when you do not give or try and walk past, but this is not the hotels fault. Long as not having to walk alone I would recommend.

Leisure Partner