Name: Best Western Hotel Royal Centre
Address: 160 Rue Royale, 160, Brussels, 1000, BE

8/10

Excellent

04 Jul 2026

Richard

We stayed during the June 2026 heatwave. The room air con was poor (it was cooler In the corridor than the room) and their in house electrician was unable to make it any better.
One of the electric sockets was inextricably linked to the main light switch, so we could not have a fan running at night.
There was no safe in the room (apparently it “must have been removed“) so we had to use the lobby safe deposit box.

However the hotel was clean, considerable, breakfast was reasonable continental buffet style and cheaper than going to a nearby cafe

Partner

2/10

Poor

31 May 2026

nilesh

Room was sufficient. Air-conditioning wasn’t working the staff downstairs kept turning it off. It was so hot in my room I couldn’t sleep.

Self

8/10

Excellent

04 May 2026

Steven

It was good a little far from the train station, but we got off at Midi. We should've got off at Central. My coffee machine didn't work. But overall, it was a good room. I like the clothes hanger rack. He can dry your clothes fast.

Friends

10/10

Exceptional

30 Apr 2026

Carmel

Very clean hotel staff very helpful. Close to all attractions Would definitely stay here again

Partner

8/10

Excellent

07 Mar 2026

mary kathryn

The room and bathroom were clean, but the lobby was very outdated. The breakfast was slim. The staff was friendly

Family

10/10

Exceptional

25 Jan 2026

James

Staff room and overall experience. I didn't eat breakfast but I was given a voucher for being a valued customer. From check-in to check out everything went smoothly

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Imtiaz

Yes

8/10

Excellent

06 Nov 2025

Juan

The room was large but was a bit dated. The bathroom was nice and clean but there was no space for my toiletries. Had to use the little space on the sink to put my toiletries. The door to the toilet squeaked when opening and closing it. The bed was comfortable and I slept well however, the headboard had a padded back that was flaking. It was difficult to get comfortable. The room also had a small table and a working desk. And a refrigerator which I used. The carpet was stained but it didn't bother me.
Overall my rating is a solid 4 stars. I recommend it for a few nights stay if you don't mind the items mentioned.

Self

10/10

Exceptional

16 Sep 2025

Louis-James

Good locatikn

6/10

Pleasant

18 Aug 2025

Helen

The property is currently being updated so it looks a little run down. Reception staff were super friendly and the area seemed safe.

Leisure Self

10/10

Exceptional

11 Jun 2025

Gareth

Good Staff

The Staff were all really helpful.

Partner

6/10

Pleasant

15 May 2025

L A

Building work underway here

The hotel is currently under going construction work, please bear this in mind when booking

Business

6/10

Pleasant

30 Mar 2025

Jason

Front desk wasn’t very friendly upon check in.

Hallway under renovation.

Room not soundproof. Could hear water flushing, running through the walls. Could hear neighbours with loud voices…even heard another neighbour knock on their door to lower voices.

Walls had stains.

Washroom however was clean and renovated.

Leisure Self

8/10

Excellent

24 Mar 2025

Verified traveler

A good hotel in the center of Brussels, about 15 minutes from the city center and well connected by public transport.

Friends_and_family Family

8/10

Excellent

24 Mar 2025

Martin

A good hotel in the center of Brussels, about 15 minutes walk from the city center and well connected by public transport.

Friends_and_family Family

10/10

Exceptional

10 Mar 2025

naf

The staying at the propert were clean

Leisure Self

8/10

Excellent

13 Oct 2024

Luke

Nice location.
Room was clean and comfortable.
Staff were friendly.
Only small issue I had was the drain in the shower was very slow to drain which caused a big puddle in the rest of the bathroom, reception staff said they would send someone up to look at it so hopefully that’s not an issue for anyone else staying.

Leisure Friends

10/10

Exceptional

22 Sep 2024

Gareth

Lovely and clean and centrally located. A short walk into town and far enough away from noise and disturbance. I had such a comfortable stay here.

Modern rooms with tasteful decor and really great bathrooms. Amazing shower!!

Comfortable beds and pillows. Recommended!

Friends_and_family Friends

10/10

Exceptional

18 Sep 2024

Luis

Recommend this hotel

10/10

Exceptional

15 Sep 2024

maureen

Lovely hotel with friendly staff and despite some building work going on which involved scaffolding outside there was no real noise disruption.

Leisure Friends

8/10

Excellent

14 Sep 2024

Elizabeth

Really pleased with the size of my single room and as it was on the top floor it was very quiet.
Disappointed that I was not aware of the work and scaffolding going on at the hotel prior to my visit.
Staff pleasant and welcoming.
I was ok with the 25 minute walk into the centre but it would not suit everyone.

Leisure Friends

10/10

Exceptional

29 Jul 2024

Mark

Pleasant , Good staff and convenient

Leisure Self

10/10

Exceptional

20 Jun 2024

Francesco

Estuvo todo excelente! El desayuno muy surtido para diferentes gustos, la habitación muy limpia, la ubicación excelente, supermercado cerca y sobretodo, la gente muy amable y servicial.

Business_and_leisure Family

10/10

Exceptional

06 Jun 2024

Sigmundur

Dont let the dated lobby fool you, as I had a wonderful stay in a newly renovated room. Everything I needed and definitely the best kettle to boil water I've experienced. Great bed, good wifi, clean, ref and excellent bathroom. Friendly staff and a very smooth stay. Loved it.

Business

8/10

Excellent

05 Jun 2024

Gerald

Bad

Bed too much soft

Partner

10/10

Exceptional

10 May 2024

Verified traveler

Very clean

Partner

10/10

Exceptional

11 Sep 2023

Jasmin

Customer service on the front desk was excellent and Cleaning lady as well was great!!! I would stay here again…👍👍👍

Leisure Partner

8/10

Excellent

24 Aug 2022

Verified traveler

Great location, Excellent service!!

Great experience, staff was incredible we got there hours before check in they noticed we were exhausted and not functional and they did everything they could to find us a room. Location was great, steps away from a square where u can get great food.

8/10

Excellent

19 Aug 2022

Peter

Great location in the centre. Not far walk to the main attractions and Grote Markt and in other direction not far from Metro-station by foot.

Leisure Self

10/10

Exceptional

15 Jun 2022

Chris

Very nice place not far from everything, just very noisy with police cars and fire engines at all hours…..

Leisure Family

8/10

Excellent

28 Sep 2021

Olga

Das Hotel ist sehr nah an der Bus-/Straßenbahnhalstestelle, was gut ist. Anderseits hat man immer mitbekommen wann die Straßenbahn vorbei fuhr (besonders in fühen Morgenstunden).

Leisure Partner

8/10

Excellent

01 Aug 2021

Verified traveler

Meets expectations

The hotel is nice - it's good value for money for its location and photos are accurate. Our stay was July 2021 and the building works cited by other reviews were not taking place as far as we could tell and there were very few other guests (presumably this is down to Covid).
It is slightly noisy due to the hotel being on a main road with a tram, but this wouldn't put us off staying there again, and the public transport links are actually a big plus.
The staff were really great during our stay and genuinely seemed invested in us enjoying our trip. They helped us with taxis, organising a covid test for travel, they were the best.

Friends_and_family Family

6/10

Pleasant

21 Apr 2020

Carlos

La atencion del personal nocturno, es muy basica, casi no hablan ingles y brindan poca informacion

Friends_and_family Family

2/10

Poor

10 Aug 2019

Maurício

They changed our room in the middle of the night due to a problem in the water system!
They were very rude but the worst problem it was the other day I should wake up at 4am

Friends_and_family Family

10/10

Exceptional

19 Jun 2019

Christelle

The room was exactly as presented on Internet. Clean. Friendly staff.

Business Self

8/10

Excellent

29 Apr 2019

Verified traveler

Good stay

Good room, convenient location, nice staff. No restaurant and only two items from the room service menu was available when requested, but there are other places to eat nearby. Would book again.

Friends

8/10

Excellent

17 Dec 2018

Verified traveler

Good hotel, about 10-15 minutes walk from the centre. It is near a main road so you can hear the tram and police cars, but this is reduced from around 23:00 - 08:00

8/10

Excellent

19 Nov 2018

Verified traveler

Decent place to stay

Overall, I really enjoyed our stay. It was just a quick one-night stay to visit a friend so we didn't spend much time here. The best was clean, but the thing that got me was our shower. Luckily, since it was just one night, we just went without using it. But the shower was visibly dirty and seemed to have some sort of film on it it. People were nice, and overall it was a decent stay.

Partner

10/10

Exceptional

02 Sep 2018

Jim

Great location, fantastic room. Breakfasts were quite good.

8/10

Excellent

07 Jul 2018

Partha

With a cut in water supply for an entire afternoon and drilling noise all day this place was still not a bad choice considering the proximity to the grand central area. The hotel staff were courteous and fixed a clogged sink soon after our arrival and informing to the front desk. The biggest complain about the room are the slow internet speed and the tiny size of the bathroom. Overall it was still value for the money spent.

8/10

Excellent

24 May 2018

Murray

Excellent customer service. Even though I arrived around 10:am after a very long day/night of flying from the U.S., the staff was very accommodating and allowed me to check in early. I appreciated that very much. Not a very nice view from the window, could only see the emergency stairwell and alley, A minor disappointment, the towels and sheets did not smell fresh, but like they were laundered with the kitchen towels and napkins. Great location, tram at front door, Grand Place and Gare Central only minutes walk from hotel. Will stay again.

2/10

Poor

10 May 2018

Verified traveler

Room smaller than picture, shower floods

Very disappointing.

The good part: the room \"looks\" nice, is renovated, and the AC works.

The bad parts:

The room does not look anything like the picture of what we booked on the website / confirmation email. We got a tiny shoebox... while the picture was of a normal room with plenty of space. Total bait and switch.
The shower is a mess - a quick shower completely flooded the bathroom! The reservation said \"shower/tub combination\", but all we got is a floor with a shower...no tub in sight.
Next day, after cleaning the room, they took away dirty towels, but didn’t give us clean ones. I guess we are not allowed to shower here... Called the reception for towels, no answer. Walked downstairs, asked the guy about it, and they said they’ll send someone (no apology).

To top it off, no conditioner in the amenities kit.

I'm ignoring the mess in the lobby due to construction, and random furniture in the hallway.

Also, no upgrade or any recognition of my diamond select status.

Would not recommend this hotel at all.

Partner

6/10

Pleasant

02 May 2018

Verified traveler

Good location for a budget hotel

The time in Brussels was excellent. Staff at the hotel are professional, nice and helpful. The location is good if one walks in one direction from the hotel, if one walks in the other direction from the hotel, the area is not so nice and is quite close to the hotel. The shower leaked and sprayed over the ceiling and basically flooded the bathroom floor, which we had to use towels to soak up. The rooms could be updated for a place that is listed as 3 stars.

8/10

Excellent

03 Mar 2018

Verified traveler

good

10/10

Exceptional

09 Feb 2018

Verified traveler

Good business hotel

Very good short term stay

4/10

Poor

26 Jan 2018

Alessandra

Not to be booked again

Our 4 guests told that the Hotel the Hotel Best Western Hotel Royal Centre does not match the 4 stars and the staff was very rude

10/10

Exceptional

14 Jan 2018

Jack

Nice Getaway for Couples

We were visiting for NYE and had a wonderful time! About a 10 minute walk to the central area but worth walking because it's a nice area! Easy to get around and clean and comfortable hotel. If we are back in Brussels, we will be staying here again. Don't waste your money on the breakfast. If you go down the street, theres a bunch of cafes that are much nicer!

Partner

8/10

Excellent

19 Nov 2017

sam

A better best western

Good location 7 minute walk from centre on Main Street with museums and palaces. Room small but clean and comfortable. No bath just shower and basic toiletries. some poorly designed lighting in small room and limited poor quality TV channels. Good coffee and tea tray plus minibar well stocked but no prices meant I did not use it. Good for my short trip and few improvements would make a big difference

8/10

Excellent

16 Nov 2017

Liong

Nice 2-N stay central of Brussels!\"

Great stay!

8/10

Excellent

23 Oct 2017

Andrew

Reception staff are an asset.

I had never stayed in Brussels before and booked online without understanding the layout of the city. This hotel is a little further from the city centre than I had imagined - not a problem for me as the weather was good during my stay and I am reasonably fit so walking wasn't a major problem but it could be an issue for people who aren't physically fit. I was most interested in having a quiet, clean room and was given one that looked on to an internal fire escape so no view but definitely quiet so no complaints from me. I can't therefore comment on views from other rooms. There appeared to be a problem with dampness penetrating the bathroom wall into the bedroom as paintwork on the bedroom wall was lifting and was unsightly. No impression (smell or damp feeling in the atmosphere) of dampness in the bedroom but it was unsightly and if it was in my home I would be worried. The bar fridge did not appear to work very well and barely kept contents cooler than the ambient temperature - disappointing. The thermostat in the bedroom did not appear to work well. Even though it was set at 19 the room was much warmer than this so the only way to cool the room was to turn the unit off and everyday housekeeping turned it back on. Staff at reception were generally very helpful and friendly - quite an asset for the hotel. Notwithstanding my (relatively minor) negative comments I would be happy to stay here again.

6/10

Pleasant

11 Sep 2017

Brandon

In a nice part of town.

I had a bad experience with this place, but I imagine under the right circumstances it would be a decent place. The wifi in my room was just bad, kept dropping me, disconnected at random times. I was told that if I really needed it I could come down to the lobby.
The cleaning service in the hotel had a strange schedule as well, opening the room door to clean even after the 3pm check in time. They were nice enough though, and did a good job on the room.
The front desk were probably the worst part of the trip. Only one even attempted to be accommodating. The others made it seem like my complaints were unfounded.

8/10

Excellent

05 Sep 2017

Maria

Nice place

Very convenient to the Centraal area, the church, the train.

2/10

Poor

30 Aug 2017

leo

Absolute worst hotel experience of my life. Arrived at the hotel to be told that only single beds were available when I had booked and paid for a queen... no big deal. Went up to the room, the room was like an oven and when I tried to turn the AC on it didn't work. An added plus, no working wifi either. The gentleman at the reception desk said \" complain to the manager in the morning, we have lots of problems\". Room itself, dirty with hairs all over the pillow and sheets. I am shocked that Expedia would advertise and make this hotel available for booking. I am so disappointed

10/10

Exceptional

24 Aug 2017

Evelyn

The ahoyel was great. We arrived late. There was someone there to greay us. Its clean. Close to the metro. The only thing was the bathrooms are small. But I guess they all are in Europe.

Family

8/10

Excellent

26 Jul 2017

Sarah

Nice location plus comfy bed and new room

If I wasn't woke up by the noise of renovation at 8:30am, it will be prefect.The hotel is very clean and new.The bed is comfy.The location is very good.It's near to the Metro station and only walking distance to the main attractions.Staffs there are nice and friendly.

10/10

Exceptional

23 Jul 2017

Verified traveler

A good stay

Partner

4/10

Poor

20 Jul 2017

Saeed

Weak Internet, noisy room, poor breakfast

10/10

Exceptional

18 Jun 2017

Gordana

Montenegro

All was OK

8/10

Excellent

20 May 2017

AC-H

Convenient for Brussels

Convenient for Brussels city-centre as long as you don't mind a bit of a walk. Other hotels are more centrally located for the tourist hot-spots, but I have found them to be more expensive.

8/10

Excellent

16 May 2017

Verified traveler

A quality hotel on a good location with well supplied rooms and good beds.

10/10

Exceptional

03 May 2017

Verified traveler

Clean hotel, good location

Extremely clean - bedroom and bathroom. Bed was very comfortable and the room was nice. Location is 15-20min walk from Grand Place and also close to train / bus stations. Definitely stay!

6/10

Pleasant

30 Apr 2017

Gayleen

Really good location.

About 10 -15 minutes walking distance to most of the tourist attractions, not far from main train and bus station. Hotel staff is really friendly and helpful. Just as a tip if you are a light sleeper, ask for a room that is not facing the Main Street (the tram passes right in front of the building every hour). Clean room!

8/10

Excellent

07 Apr 2017

hiu yan nikki

Goodnight location with reasonable price, the car park was full but there is another car park nearby. Good price of what you got

8/10

Excellent

13 Mar 2017

LC

Nice hotel amazing location

I am the type of traveller who likes to stay close but not too close to the city centre and the attractions for safety issues

Location of this hotel was amazing everything was in walking distance however the duvet was not warm enough for my liking so I slept cold on the first night but second the staff was kind enough to find an extra blanket for me but oddly the housekeeper roomed it away while cleaning my room

Overall excellent stay

10/10

Exceptional

22 Feb 2017

Weronika

great hotel in the city centre.

Partner

10/10

Exceptional

09 Jan 2017

Verified traveler

Good location

Great staff, comfort room and value for money, 15 min walk from the Center. The only downsize is the WIFI speed I could not stream movies/clips.

Partner

6/10

Pleasant

19 Nov 2016

David

Good location, spotty service

Good location but not walkable from the Central Station with luggage.

6/10

Pleasant

26 Oct 2016

Danielle

Ideal for a short city visit

Good inexpensive hotel, located near main city attractions, close to main public transport links.

10/10

Exceptional

14 Oct 2016

Dima

I highly recommend it

The hotel is very modern clean and classy
If I ever go to Brussels again I will definitely stay in it
The receptionists are so friendly
Everything was awesome

6/10

Pleasant

11 Oct 2016

Danny

Not for disable or senior citizen guests.

The restaurant is not open for dinner. Not many restaurants nearby to chose from..

8/10

Excellent

09 Oct 2016

C.A.

Simple but very good location

It's very near the metro station Park so spot on in the centre of Brussels. So if you want a city trip and gardens, this is a nice place.

Partner

6/10

Pleasant

08 Oct 2016

John

Best Western Rue Royal

You could no sleep for the tram right outside the hotel. It just shook the entire building and the noise through the thin (double glazed?) windows was too much. I good a good rate so could not compalin much.

6/10

Pleasant

04 Oct 2016

Nguyen Phuong Linh

Clean and tiny room

The room is small compared with those photos. I booked doube room with queen bed, even only one person. When I checked in, they gave me a tiny single room, single bed. However, they were quickly changed when I asked. But honestly, how is the bed size of 140x200 as queen bed??? The coffee, tea are free of charge but the coffee milk was out of date. It was unacceptable for the 3 start hotel

The wifi is fast and the room is clean. The location is great with around 10-15minutes walk to the biggest shopping mall and shopping streets.

4/10

Poor

14 Sep 2016

Mohammed Anas

Bad experience. Not recommend any one to stay.

I don't recommend staying in this hotel. I Stayed for a week. Printer in business center didn't have the cartridge to print on the 1st day and the situation was the same till the last day, they didn't bother to fix it. House keeping was pathetic, had to call them every day to clean the room and they cleaned the room only twice in 7 days. Also the staff provided wrong information about the rate to make a call from the room and I ended up paying double the amount because of wrong information by the hotel staff. Also during the checkout their card machine wasn't working because of which I had to wait almost half an hour at the reception.

Partner

8/10

Excellent

02 Sep 2016

Ian

Only 24 hour stay on way to Berlin. Park &king's palace about 4 mins. walk shops,bars &restaurants about 10 mins. Recomended for price.

8/10

Excellent

22 Aug 2016

Will

Great Central Location

First time in Brussels and my train got in very early in the Morning. The hotel is close to the Central Station as well as the subway so it's easy to get to from Airport or Train Station. The hotel staff was very friendly and they had a secure room to store luggage in which was great and let me explore right away (especially since check in doesn't start till 3). The hotel is in a safe area, just down the road from the Royal Palace and other government buildings as well as close to the Grand Place where city hall is located without the large noisy crowds and pan handlers. The room is a bit outdated and could use a refresh but still was confortable and quiet. A nice stay and will definitely stay here again on my next visit.

8/10

Excellent

06 Aug 2016

Verified traveler

Hotel between North and central station

Very convenient location. 10 mins walk to North or central train station.

8/10

Excellent

22 Jul 2016

Gabriela

Good hotel for business

Friendly and professional staff, clean and quiet room. I didn't have breakfast here so I cannot comment. Good location close to restaurants, shopping malls, botanic garden and metro so easy to move around the city. Also walking distance from Central train station.

I didn't like to have feather pillows as they don't provide any neck support but also supports cruel industry practice where feathers are plucked from birds while they are alive causing painful and bloody wounds.

Good for business trips.

8/10

Excellent

17 Jul 2016

Verified traveler

Very comfortable hotel close to Gare central and nearby restaurants.

8/10

Excellent

11 Jul 2016

Ian

Pleasant hotel slightly away from centre

The Best Western is a rather anonymous hotel, about 20 minutes walk from the Grand Place, and not too far from Botanique metro station. It's on a tramline (which may be noisy on the front of the hotel) and close to a Villo! bike rental station, and walking distance from the main EU quarter.

It's clean and comfortable enough; and my room at the rear of the hotel was reasonably quiet. The bathroom (which included a narrow bath) was fine.

Breakfast cost extra and was similarly unmemorable, and although the pain au chocolat was rather dry, the fresh fruit salad was better than average. There was limited got food (scrambled egg and sausage), plus a restrcited continental selection and a small range of cereals and jam; only rolls or pre-sliced bread.

8/10

Excellent

08 Jul 2016

Leo

Quite, clean hotel close to city center

I stayed for couple of days during a short visit to Brussels. It is located in a nice area with mostly businesses. There is a tram outside and buses as well. Metro is about 5 minutes walk. Room is small, but clean and quite. So, it is a basic hotel that meets your need for a short stay.

8/10

Excellent

08 Jul 2016

Madjid

Good 3 star hotel, friendly staff, decent location

Well appointed air-conditioned inviting rooms (with good WIFI, varied tv channels, in-room safe), inviting bathroom too with tub. City center and two train stations are easily walkable (even with luggage). Friendly staff but 3pm check in seems to be enforced. Though rooms are supposedly sound-proofed, you could still hear trams and door slamming (from inconsiderate guests).

8/10

Excellent

08 Jun 2016

Peanuts

Smart hotel

For the price this a good very good place to stay, its clean and the rooms are smart and is an easy walk into the main tourist area.

6/10

Pleasant

16 May 2016

A

Nice hotel for lower price.

Room was nice. We were able to check in late which was a blessing. Bathroom was very small and a but cramped. The shower leaked onto the floor.

Overall it was good. Served our need.

6/10

Pleasant

20 Apr 2016

gregory

Central Brussels

Comfortable hotel near museums and transportation.

8/10

Excellent

15 Apr 2016

Graham

Best Western Rue Royale Brussels

Hotel room clean and well presented. Staff fantastic, helpful and were very helpful. Room at front onto busy road so quite noisy. Wifi tended to 'drop off' . Good location and good price. Had breakfast on one day and it was very good. Good location for visiting Brussels. Metro close by.

6/10

Pleasant

20 Mar 2016

Verified traveler

Not bad for a night stay

Pros: helpfull and nice staff, near the main attractions and central station.

Cons: currently under renovations and so the room is noisy during the day. The room does not contain a safe, but the front desk does. The bathtub is too small and the shower head falls down many times.

Will visit this hotel again though.

6/10

Pleasant

05 Aug 2015

Verified traveler

The room was a newly done up room but the tiling work in the bathroom wasn't done great and it cut my elbow when using the bath

10/10

Exceptional

02 Aug 2015

Verified traveler

Very comfortable hotel at great price

Excellent hotel, comfortable in every aspect. Not extractly central but close enough to be in walkable distance to everything

8/10

Excellent

29 Jul 2015

Liz

Good hotel, near the centre but not noisy

Good location, basic facilities but friendly staff & good breakfast choices

8/10

Excellent

26 Jul 2015

Nadia F.

Nice hotel in the Center of Brussels

It was a nice hotel in the center, near everything you have to see. You can walk from there. The rooms are comfy but a little old decor.

6/10

Pleasant

17 Jul 2015

MR WILLIAM L

Brussels- The Heart of Europe (and beyond)

A hotel in a street which seems abandoned peppered by vacant office blocks.On the 2 nights I stayed I was pestered by vagrants looking for a cigarette with 'fire'!!!!!!
I also saw one of these people attempt to gain access to the building at12.15am but was stopped by the Night Manager.

8/10

Excellent

15 Jul 2015

Jonathan

Good value

Good location. Polite and helpful staff. Good value

8/10

Excellent

14 Jul 2015

Arnab

Stay true to their name

I stayed over at the hotel for a weekend trip to Brussels.
Overall the hotel and stay was extremely good.
Hotel is around 10 mins walking from the main market of Brussels and 5 mins walking from the nearest metro stations

8/10

Excellent

17 Jun 2015

Verified traveler

Nice hotel in good, safe location.

Had a wonderful experience ,had no problems, staff were very helpful and polite.

6/10

Pleasant

01 Jun 2015

Meng-Han

Good location / Safe / Good breakfast

The room was tiny, but it was on the 8th floor (top). and it did have a balcony which was nice. I didn't hang out in the room much, as I was just sight seeing in the city. I think the other reviewers making comment about the area not safe is referring to the other Best Western north of this one in the red light district. The Best Western Royal Centre is on a street that I felt very safe. Also in May, Belgium doesn't get dark until 10:30 pm, being a solo woman traveler I felt comfortable walking around the area. I enjoyed the breakfast, which was included in my booking. You have a good choice of warm and cold selection. For the price I paid, I think it was a good value.
And it is central enough, you do need to walk about 15 min to get to the Grand Place, but on the way, there's a church to see. And it's also very close to the Palace and Parks. I liked the location to be away from the crowd but close enough to get to what you want to see around the city.

6/10

Pleasant

20 May 2015

Verified traveler

Dirty and not in good condition

I checked in late at night to find my room was run down, dirty and not as advertised. Unfortunately the hotel was full so it wasn't possible to move room. One of the staff was very rude, but there was also a very kind, friendly lady who did help me. Hotel.com customer service was brilliant - I called them the next day and they dealt with the problem immediately.

8/10

Excellent

11 May 2015

JB

Good value hotel, not particularly characterful but perfectly acceptable.

6/10

Pleasant

08 May 2015

debbie

Surprised...not in a good way.

Good location. Nice rooms, especially for Europe. The staff was NOT very friendly, and not very helpful. A surprise for a Best Western Hotel.

Partner