Juliana Hotel Brussels and Spa

Juliana Hotel Brussels and Spa - City Centre

Belgium , Brussels
Brussels, Place des martyrs
Show on Google | Website | Map

50 reviews shown

10/10

Exceptional

27 Jan 2026

Jill

The staff was wonderful. The rooms are well-appointed with excellent sheets, pillows, and towels.

Business_and_leisure Partner

8/10

Excellent

11 Dec 2025

Noor

Lovely stay

10/10

Exceptional

06 Dec 2025

Diego

Very cool property. The rooms are cozy and elegant. The hotel is very centrally located, close to all the major tourist spots. Service is great.

Leisure Partner

2/10

Poor

24 Nov 2025

Dean

They put me in a lower class room than the one I paid for and wouldn’t fund the the difference

It was a roof cable room, and I banged my head on the ceiling and cut my scalp.

Terrible service. Would not recommend it.

Leisure

10/10

Exceptional

16 Nov 2025

Lynn

Beautiful hotel in the heart of Brussels. Exceptional breakfast, and the most comfortable bed we slept on in Europe. Gorgeous bathrooms, attention to detail, and the hotel smells like a dream.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Melanie

This was our second stay. We had a not so great experience at another hotel and moved our last night in Brussels to Hotel Juliana. And as always we had a wonderful stay in this gorgeous hotel. 5 Stars. Breakfast and dinner are worth staying for too. Thank you.

Business_and_leisure Family

8/10

Excellent

25 Sep 2025

William

Great hotel, let down a little by bad maintainance

We had a great stay overall but there were several small things that got in the way of it being perfect.

We were upgraded on check in to a very nice room but it was a twin bed even though the hotel does not advertise having twin rooms. Having one in a suite is just weird anyway, I can’t imagine there is much demand for that. When we asked staff to rectify this by joining it together they did not even tell us if they tried. When I questioned them about this they offered to move us. We were of course then downgraded significantly but the first room they gave us had a broken safe. This meant we had to move rooms again to an even smaller room. When I complained about the broken safe the man at the front desk was rude and said there was no maintenance on site so we would have to either accept the broken safe and wait for a repair or move to another room. We chose to move.

We also noticed the hammam had to be manually turned on by staff who were not there and seemed too lazy to turn it on.

We came back later in the week and were given a room that stank of smoke. The hotel were very good about this and upgraded us to a lovely room which was much nicer. This second stay was perfect save for the fact we were told we could use the spa showers on checkout. However the private one was broken so we ended up not being able to use them.

Partner

6/10

Pleasant

24 Sep 2025

Ricky

You get out in an entrance to a square. When you walk into the square there are 6 white building all looking the same. You can not see a hotel name or sign anywhere. We were accosted crossing f the square and a gold chain was tore off my neck. And I still don’t know where the lobby was. We had to retreat and phone for an escort.

Leisure Friends

10/10

Exceptional

15 Sep 2025

Filip

Couldn’t be better!

Gorgeous hotel in a nice quiet square. What more can you ask for.

Business

4/10

Poor

14 Sep 2025

Fritz

While the staff was great, our room was very, very small, and dark (no overhead lights). Further, we had no internet (we were told it did not work on the 3rd floor). Oddly, no washcloths in the room.

While the food was good, the hotel bar ran out of Bourbon.
One further complaint. The hotel is located on a plaza that did not permit cars. When we arrived it was raining, and we had a 5 minute walk in heavy rain to get to the hotel. We later learned that one could call the hotel to have the traffic barriers removed.

Leisure Family

10/10

Exceptional

23 Jun 2025

Melanie

Gorgeous hotel with excellent service and staff. Walkable to everything. A bit of a strange area but worth it for the 5 star stay.

Leisure Family

10/10

Exceptional

20 Jun 2025

Melanie

Excellent stay at this gorgeous 5 star hotel. The area while close and walkable to sites and restaurants is in not the prettiest spot. But the staff and the hotel make up for all of that. The pool, sauna and hamman are

10/10

Exceptional

12 May 2025

Juan

Great Staff!!

Leisure Family

10/10

Exceptional

15 Apr 2025

Debra A.

Amazing, gorgeous…a work of art!

Partner

10/10

Exceptional

21 Nov 2024

Mauricio

Great hotel!

Leisure

10/10

Exceptional

05 Oct 2024

Marihan

Everything was first class! We loved it👏👏

Partner

10/10

Exceptional

26 Aug 2024

Dee

Loved staying at the Hotel Juliana for the second time. The rooms are beautiful and bespoke and the service is excellent. Lovely breakfast and nicely appointed surroundings.

Leisure Partner

10/10

Exceptional

05 Aug 2024

Smita

Lovely stunning hotel. Had some issues which were resolved.
Staff are lovely

10/10

Exceptional

26 May 2024

Natalya

Great stuff! Convenient location, interesting design. Sauna and swimming pool are beneficial after the long walks around the city. Feeling that you are just the only guests in the hotel-the beauty of a small hotel! Cosy atmosphere in general! Really appreciate that!

Leisure Partner

10/10

Exceptional

13 Apr 2024

Helen

Luxurious and lovely. Pool and sauna were a special plus. So glad we stayed at the Juliana.

Leisure Partner

10/10

Exceptional

04 Mar 2024

Verified traveler

Beautiful boutique hotel with beautiful decor

10/10

Exceptional

21 Jan 2024

Lance

Gregory was great at conceirge, never a problem and always quick and effecient. Breakfast was good, all you would need for breakfast, bed clean and comfortable and intriguing collection throughout the hotel.

Would recommend to anyone wishes to stay in a five star hotel on the centre of Brussels!

Leisure Partner

6/10

Pleasant

10 Dec 2023

Verified traveler

Abrasive female receptionist - otherwise perfect

The property is fantastic very well thought and designed and absolutely beautiful. Bathrooms were great and house keeping service and everyone was courteous with the exception of one rude and young female receptionist whose behaviour was somewhat shocking for a 5 star hotel.

One thing that could have been better: the restaurant is beautiful but the food was delivered strangely. The main came first and 15 minutes later came the salad followed by the pasta 8 minutes later. Food was very good. Caesar salad dressing was a little too much. The pasta with anchovies did not taste good and was way too salty and the pasta looked and felt and tasted like noodles. The main fish was great.

One terrible experience: the young female receptionist who handled our check-in on Saturday 9-Dec at 12 noon. She was also around when we checked out on Sunday 10-Dec at 12 noon. We had prepaid for the trip through hotels.com back on the 19-Nov and got an email receipt. It also appeared on my American Express credit card statement. For some weird reason she said the payment did not show on their system and even went to say that the payment was declined several times which never happened (strange). I showed her the email confirmation and payment on my credit card statement and she went on to ask me to pay for the room rate and security deposit. The senior male receptionist interjected and said it’s fine they will sort it out with hotels.com but she contradicted him and went on to give a lecture that

Partner

10/10

Exceptional

03 Sep 2023

Verified traveler

small luxury comfortable hotel,

the hotel is perfect but they don't serve a welcoming gift like a fruit, or pastries like other 5 star hotel, they said its for suites and when you back again! , there is no basket trash in the my roo9, there is small one in bathroom, no small table between the couchs.and the hotel location, it's 7 menutes from the grand palace, but there is shopping street right down the hotel. the hotel employee are the best, this hotel is small luxury hotel, I love it, it's comfortable

Self

10/10

Exceptional

11 Jul 2023

Rosa

Nice property. Very quiet area not in the center. Not crowded and not noise. Close to everything, very convenient. Friendly staff and good breakfast.
I didn’t like the fact that was a lot of bags and trays outside the rooms it was all over the hallway, it look kind of dirty.
Everything else was ok.

Leisure Family

8/10

Excellent

23 Jun 2023

Mishaal

Overall the hotel is great. Room service is limited. The shower head needed maintenance bc it was severely clogged causing the ones that actually work to spray sideways. Hotel staff are wonderful and very helpful and nice.

Business_and_leisure Self

10/10

Exceptional

04 May 2023

Tim

Beautiful Boutique hotel with spectacular interior design. Great staff.

Leisure Friends

10/10

Exceptional

27 Apr 2023

Verified traveler

The Best

The Juliana is among the very best hotels anywhere. Every single detail has attention paid to it. The hotel is immaculate and the service is impeccable. Top end through and through.

Self

8/10

Excellent

15 Mar 2023

George T

Stylish hotel - staff needs retraining

Staff has difficulty performing simple tasks. One of the front desk staff couldn’t locate the hotel on a city map. A simple room service breakfast order wasn’t filled properly. On three occasions we came back to the hotel from outside to find no one at the front desk.

Partner

8/10

Excellent

07 Jan 2023

Claude

We loved the character of the hotel and its perfect location. Great service. We will be back.

Partner

10/10

Exceptional

22 Dec 2022

Pamela

I really liked staying at the Juliana Hotel Brussels. It was quiet and very clean. The staff was very nice and helpful as well.

Leisure Self

2/10

Poor

19 Dec 2022

Robert

Misleading Hotel with (False) Promises Unkept

This hotel is terrible---don't let the reviews fool you. It is located in a somewhat dangerous, very isolated, and graffiti-filled part of the city where one taxi driver noted \"he had never once taken anyone\" in his many years of driving.

Furthermore, the hotel failed to follow through on its commitment to assign a room that would accommodate three people, as promised several days before check-in by the front desk staff. When we arrived, we were told no rooms that could accommodate a third person was available and needed to stay elsewhere.

We then were promised a refund, but the hotel management subsequently reneged on this commitment as well and offered only a free night should we choose to return to the hotel again in the future (I'm not sure why we would).

Having stayed at hotels of this caliber all over the world, I've never had such a bad experience from a supposed \"five star\" property. As an aside, I'm also not even sure how they received that designation. They literally had two people working---a bellman/front desk agent and a member of housekeeping on a Tuesday night at 7pm---and not one supervisor or member of management. It really felt more like a low-frills \"express\" property rather than a full service hotel of the caliber advertised.

Really a terrible choice. Stay away and book something closer to the restaurants and life of the city---ultimately where we ended up staying. This hotel is a joke.

Friends_and_family Family

8/10

Excellent

15 Oct 2022

Joyce

So the rooms are beautiful but too dark and a bit tight for two people.
but lovely just the same.

Partner

10/10

Exceptional

26 Sep 2022

Faisal

Everything was impressive. Beautiful hotel in a great location with maybe the best staff and service I’ve ever experienced. My standards are high and this hotel delivered even more than I wished for. Great job

Leisure Self

10/10

Exceptional

24 Sep 2022

Mary

The service was exceptional and the hotel was beautiful and the beds were comfortable. One of the nrst hotels I’ve ever stayed in

Leisure Friends

10/10

Exceptional

04 Sep 2022

John

This hotel was fabulous, easily the nicest accommodations we enjoyed on our recent trip, and we stayed in nice hotels on all of our stops. Juliana Hotel is a true boutique hotel, with lavishly appointed common spaces and rooms. The spa facilities were excellent, with a good-sized indoor pool, exercise machines, as well as a sauna and a hamam. Breakfast at the hotel restaurant included both a buffet option as well as a la carte options. There was also a lush veranda situated inside the hotel, though we admittedly did not take advantage of it during our stay.
Hotel staff were helpful and attentive, and able to provide recommendations on where to eat and what to see while in Brussels, and when necessary, make reservations for us as well.
As for location, the hotel is located in a quiet historical square just to the north of the bustling historical center of town, which is full of boutiques, chocolatiers, cafes and restaurants to enjoy. So you enjoy a peaceful area to relax while at the hotel, and can still walk to Grande Place in less than 10 minutes.
Room was very nicely appointed. Large, with a comfortable bed and spacious bathroom/shower. Everything looks to have been recently updated.
Overall, this was an excellent hotel and one I could easily recommend if you plan to visit Brussels. The hotel itself plus the near perfect location make this an easy recommendation.

Leisure Partner

6/10

Pleasant

17 Jun 2022

Will

Great property with a lot of potential. need to clean up vicinity around hotel. Covered mall breezeway to the right out the front door smelled like urine and gross. Several things in room weren't working. Biggest problem was front desk was supposed to call taxi for ride to train and the taxi never came even after 35 minutes. Nearly missed train. Front desk seemed impotent to correct the problem.

Leisure Friends

10/10

Exceptional

16 Jun 2022

American

Wonderful experience.

Absolutely first class all the way. The hotel is newish and everything is shiny and clean and state of the art. The people are very friendly and helpful. The rooms are comfortable and good sized. This is my new go to in Brussels

Business

6/10

Pleasant

13 Jun 2022

Verified traveler

Hotel gorgeous but lacked some 5 star elements. Porter and lady on desk amazing but had a bad experience with a night porter (at 9pm) who explained he was too busy to get us any tea bags, not good service for a 5 star hotel and we wouldn't come back partly based on this.

Partner

10/10

Exceptional

18 Apr 2022

Jason

Beautiful hotel with extremely friendly and helpful staff

Leisure Partner

10/10

Exceptional

31 Mar 2022

Nader

Excellent Location in a beautiful hotel

Excellent hotel. I loved the location and the hotel. Very close to the square where the conference I was attending. The food in the restaurant amazing. Definitely will stay again.

Business Partner

10/10

Exceptional

16 Mar 2022

Robert

Comfortable and luxurious

Exquisite building in a beautiful square - just a little off from the main streets. Luxuirous hotel with amazing facilites. Maybe just a little too quite. No people in the bar.

Partner

10/10

Exceptional

03 Jan 2022

Christene

Fantastic Hotel

This hotel is probably the best hotel we have ever stayed in. Super clean, comfy roos, very high standard of furnishings, excellent service and great amenities. Highly recommended.

Partner

10/10

Exceptional

28 Dec 2021

Mansour

nice place nice location

Leisure Self

10/10

Exceptional

21 Nov 2021

David

Amazing Hotel

Stunning hotel and the staff are the best I’ve experienced anywhere in the world. I stayed in room 210 over looking the square and the attention to details was out of this world. The concierge was 5 star as well. Couldn’t recommend a hotel more.

Business Self

10/10

Exceptional

18 Oct 2021

Christopher

This entire property was top notch! I recently spent a week there and although I consider myself a relatively low maintenance guest I was thoroughly impressed with their level of detail. From the new bottle of water at my bedside every evening to the fact on the 2nd day they realized where I kept my washcloth and from that point on that is where they put my fresh one each day. It may seem silly but it is the little things like that that sets this place apart! Definitely recommend!

Leisure Self

10/10

Exceptional

18 Jan 2026

Nicolas

Bonne accueil, belle chambre, Hotel idéalement placé dans le centre sur une place calme et à quelques pas du quartier animé. Spa, hamam et sauna très chouette malgré une très belle piscine un peu froide mais les lieux sont très bien. Très bon petit déjeuné.

Partner

6/10

Pleasant

01 Jan 2026

Mustafa

Thnx

10/10

Exceptional

21 Nov 2025

Sonja

Top

Business