Name: Best Western City Centre
Address: Square Victoria Regina, 9, Brussels, 1210, BE

4/10

Poor

20 Jul 2026

Kevin

The AC did not work even though it was listed as an amentity. The shower temperature was inconsistent going between hot and cold. The room has a musty odor and we found a cockroach. The hair dryer also would stop working after 1 minute of use. The staff was friendly I just wish they would not advertise amenities that are not there.

Family

10/10

Exceptional

31 May 2026

Jeffrey

Everything was good. Could use elec sockets near beds and perhaps a dresser.

2/10

Poor

03 May 2026

mark

Arrived at Brussels nord train station and we were faced with an awful walk to the hotel, the area isn't very nice and lots of drug taking around the hotel. I wouldn't recommend this hotel for families with young children. The hotel room was average the hairdryer didn't work and the staff didn't have a spare, also the aircon was broken, whe I asked I was told its because its warm. Brussels as a whole isn't a nice place.

10/10

Exceptional

11 Mar 2026

Vesselin

All is great and very convenient,above my expectations. Great price to value ratio for Brussels.

Self

10/10

Exceptional

07 Mar 2026

Vesselin

Excellent location to both public transportation and city centre pedestrian walking areas! Very convenient as a property to stay and reach. The neighbourhood may look somewhat less save (but no issues at all with safety in practice even at midnight).

Self

8/10

Excellent

30 Nov 2025

Louisa

The satay was good, no complaints

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Lauren

I like the vending machine and the green doors. The lift is like a rollercoaster

4/10

Poor

12 Nov 2025

Meena

Was noisy and we had three nights of smell of smoking coming in the room from vents. Could not sleep. But hotel was very clean.

Leisure Family

6/10

Pleasant

06 Oct 2025

Amanda

The hotel staff were excellent, very helpful and polite. The room on the 6th floor was quiet most of the time.
There were no English channels on the TV but we did manage to find some sport which was handy (my husband likes his telly!). Also the sound was very erratic and the signal jumped in and out.
WiFi was good but maybe put the passcode on the check in key card. If we hadn't used the lift we would never have found it.
We had breakfast one morning. It was fine but, as all hotels, pretty much overpriced at 17 euros each.
The bathroom was very odd, with the toilet being so high on the wall that my legs dangled, so I assume it was designed by a tall man. Same for the towel rails above the shower, I couldn't reach them and I'm not especially small.
The shower needs to be sorted out. It was alternatively freezing and scalding and it took such a long time to wash my hair trying to wait for the water to be okay to stand under. Two different times of day as well, so it wasn't just because the kitchen was busy downstairs.
The shower gel and handwash were in plastic squeeze bottles on the wall, and because of my arthritis I couldn't get the soap out of them easily! Small, first world problems, I'm sure, but it would improve the experience in the hotel if these things were sorted out.
The room and hotel were fairly clean but could do with a crub around the edges.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Christian

Clean, Great Service

Clean room. Front staff were very helpful. The business center was very useful.

Friends_and_family Friends

10/10

Exceptional

19 Sep 2025

Yun

Clean, quiet. Walk nearby museum church.

Leisure Partner

10/10

Exceptional

09 Sep 2025

Yun

Clean, quiet. Walk nearby museum church.

Leisure Partner

8/10

Excellent

13 Aug 2025

Tina

The AC didn’t work. There was so much noise until 4 am almost every night and you could hear the sirens all night long. I wouldn’t stay again.

Leisure Family

6/10

Pleasant

19 Jul 2025

Arup

Not convinient.

Leisure Family

8/10

Excellent

07 Jul 2025

david

Just a convenient stay. Nothing to write home about .

Leisure Friends

8/10

Excellent

17 Jun 2025

Carlos

It is a nice hotel - clean - very well located - good price for the money

Leisure Self

10/10

Exceptional

04 Jun 2025

Maria Lorena

Very well located. Close to transportation.

Leisure

8/10

Excellent

08 May 2025

Carey

TV didn't work in my room but was told it was a simple fix. Problem is there is no phone to call the desk.

4/10

Poor

02 May 2025

Susan

Internet was horrible, outside area attracted a lot of not so desirable locals

Leisure Family

10/10

Exceptional

23 Feb 2025

Mark

Really close to Brussel-Noord station.

Location is really close to Brussel-Noord. About 30minuntes walk from the main tourist locations such as 'the grand place'.

Friends_and_family Family

8/10

Excellent

22 Jan 2025

Rose Ann

Staff members were amazing, the electrical system was bad, electricity was switching on/off very often in the evenings, the AC unit was faulty. Apart from this issues our 3 days stay was good. Hopefully they will sort out the issues with the electrical system.

6/10

Pleasant

23 Oct 2024

Carlos

It is located few squares from a dirty side of Gare du Nord station. If you walk from the station to the hotel you must pay attention to your belongings and yourself.
Staff at hotel so nice and room was clean.
Hotel need some refurbishes.

Leisure Self

8/10

Excellent

13 Oct 2024

Romel

Very good stay

Very good!

Self

4/10

Poor

28 Sep 2024

Maria

To much noise at night, poor attention from the staff

Leisure Friends

8/10

Excellent

10 Sep 2024

Jessica

Parking nearby in closed lot. Was able to walk to nearby attractions, shopping and dining.

Friends_and_family Friends

6/10

Pleasant

30 Jul 2024

Maribel

Property walking distance to Grand Place and Grot Markt

Leisure Friends

4/10

Poor

07 Jul 2024

Michael

Best Western City Centre

To start, I wouldn’t call this hotel ‘city centre’. The hotel was a 7 minute walk from Brussels North train station. If you have mobility issues, the hotel is located up a hill. The biggest negative was that the hotel was located in a very dirty area next to the red light district. I arrived at 22:45 and I felt unsafe. Once I arrived at the hotel, they had already charged my credit card but I usually pay using my card in euros when I arrive at the hotel. This is the first hotel that’s pre-charged my card before arrival. (Other than the ‘holding’ deposit). There are no ‘decent’ or fast food restaurants open after 22:00. The receptionist said ‘this is Belgium with a shrug’. My room was clean and it appeared that it had been upgraded recently. However, the hallways and main lobby looked aged. There was no safe or mini fridge in the room. My room faced the main street and it was noisy even with double glazed windows. I wouldn’t stay at this hotel again.

Self

2/10

Poor

29 May 2024

Mitasha

Shower head do not work properly. The water splatters outside the shower. Located in an area of homelessness. I called reception for bath towels and it was not delivered to room. Place needs an upgrade. Not worth the $ we spent.

Leisure Family

8/10

Excellent

10 May 2024

Maryna

The room was ok, quite spacious, but the location on the lower floor which was not that good. No mini bar in the room, but they gave us early check in so it compensates everything 😁

Leisure Friends

8/10

Excellent

27 Feb 2024

Julian

Good staff!

Leisure Family

10/10

Exceptional

23 Feb 2024

Mark

Clean and handy for City Centre and Tram near by

10/10

Exceptional

02 Jan 2024

Nyla

Small but well organized room. The staff was always helpful and it was convenient to the train station.

Leisure Self

4/10

Poor

31 Dec 2023

lagarde

Do not go! Very expensive for low quality room leaking toilet. VERY dirty windows, one pillow only. Terrible neighborhood , potentially dangerous

Business_and_leisure Self

6/10

Pleasant

29 Nov 2023

Jessica

Good location

Leisure Family

8/10

Excellent

20 Sep 2023

Hai

The property is close to Red light district.

Leisure Family

6/10

Pleasant

02 Sep 2023

David

Staff was friendly, but room was not in great shape, and found an empty plastic bottle under the bed.

Business

6/10

Pleasant

18 Jul 2023

Julie

Lots of noise from people on the streets well after midnight. They were right under under our windows with loud arguments .

2/10

Poor

12 Jul 2023

george

Horrible

AC not working.
Noisy Environment
Located in the worse part of town. Red Light district behind the building

Partner

10/10

Exceptional

24 Jun 2023

ATIF

Clean and spacious room. Close to the city centre.

Leisure Family_with_children

2/10

Poor

15 Jun 2023

Muhammad Asif

This is the worst hotel in world. Dirty room, faulty aircondition, hot like oven, very rude and uncaring staff. Aircondition was not cooling room properly. They even refused to help. Not provided fan instead. No tissues in bathroom. Empty bottles of toiletries. Very rude and aggressive behaviour of staff. I would never ever recommend any body to stay in Best westren City Centre Brussels.

Leisure Partner

10/10

Exceptional

14 Jun 2023

Maria

Property was clean, rooms very nice and clean also
Staff attentive
We had an ac problem at midnight
They give us a different room
Rigth a way
Very good

Leisure Family

4/10

Poor

29 May 2023

James

The hotel is generally run down and poorly kept. The shower didn't work properly, and was fitted perpendicular to the bath, it would change temperature as you were showing so you would get scolded then immediately freeze and if you are taller than the shower spluttered. The tap for the sink was loose and too close to the edge so you couldn't wash your hands easily or fill a water bottle. The coverage of the WiFi in the rooms was poor, you had little or no connection.

Leisure Friends

10/10

Exceptional

22 May 2023

Nigel

Was all good. A good room and helpful staff. Good selection for breakfast.

Leisure Friends

4/10

Poor

01 May 2023

Ahmed

The entrance of the hotel has 4 stairs and had time getting the bags. No parking and the closest parking was 8 mins walk. It was raining and we had very tough time. front service wasn't very informative. Room was dirty with stained bed sheet. I had to request them to change the sheet and blanket. The extra pillow we took smelled like used. Disappointed overealll.

Leisure Family

6/10

Pleasant

11 Mar 2023

Richard

The property was damp, walls are thin and had mold, the towels were rough, the area was a bit sketchy, the detachable shower head was leaking/broken, the heating is controlled by the hotel so no matter how hot or warm you want the room, it’ll show error unless turned on by the hotel.

Business Partner

8/10

Excellent

22 Feb 2023

Ellie Mhey

There are some under construction the time I went, so we had to go around.

Leisure Family_with_children

2/10

Poor

26 Nov 2022

Prateek

Bad experience staying at the hotel, location wasn’t great, far from shops and restaurants. Condition was bad, corridors were smelly like cigarette. Total waste of money.

Leisure Partner

6/10

Pleasant

20 Nov 2022

ANILKUMAR

Staff were friendly. Walkable distance

Problems were that information given about the nearby attractions were limited. You have to ask many questions to get full answers.

The property is dated. the grouting in bathroom were dirty. Lots of road noise at night.

Leisure Partner

2/10

Poor

16 Nov 2022

Pablo

This Is a terrible place, there is a construction near the hotel which prevents taxis to get to the front of the hotel.

The bath-tube was slippery and dirty. Very dangerous

Leisure Friends

10/10

Exceptional

23 Oct 2022

Audrey

Stayed here for 5 nights. Only 5 mins walk from Brussels North train station. Major road works down from hotel, but still able to walk around. We were on 6th floor at the back, so quite quiet. Only moan the room was too hot and air con wasn't on, but we just kept the window open. Lovely room and great towels. Breakfast was very nice good hot and cold selection. Staff very friendly.

Leisure Partner

2/10

Poor

10 Oct 2022

clara

Room was not clean and smell mold. It was very disappointed

Leisure Friends

6/10

Pleasant

20 Sep 2022

Melissa

La zona donde esta el hotel si bien esta cerca a la estación y al centro no es muy buena- llena de construcciones y mucho mendigo alrededor
El hotel cumple con todo pero la zona no

Leisure Partner

6/10

Pleasant

18 Sep 2022

Cesar

Would not recommend

Need Security at front door!!! Too many panhandlers and petty criminals. Had one failed pick-pocket of my wallet right in front of the hotel doors. When mentioned to the receptionist, she mentioned that they were “Harmless!!” Parking was too far away and there was no advance notice that there was too much construction all around the property, therefore it was hard for car services to gain fast access and one had to pay extra as they maneuvered the various detours. Hotel next door had a “Two Star” outside the building, but it should have been a “Minus 10 !!” Hence, the attraction to for the criminal element. We had a fire alarm in mid-morning that lasted at least 20 minutes and the receptionist was frantically pushing a bunch of buttons trying to figure out how to stop it while on the phone for some guidance.

Partner

6/10

Pleasant

07 Sep 2022

shan Shan leung

Good hotel overall, how ever it’s in a bad neighborhood very close to strippers clubs, many drunk people around the hotel. Hotel is walking distance to city centre

8/10

Excellent

04 Aug 2022

ROBERT

Building and roadworks in the immediate vicinity of hotel were a major inconvenience - although there is probably little the hotel can do about this..
Also - nearby underpasses are a security concern.

Business Self

10/10

Exceptional

20 Jun 2022

Racha

Good value of money

4/10

Poor

16 Jun 2022

Oguzhan

If you can, stay away

all hotel in capital cities are unfortunately exploiting the inflation news - they are pricing themselves at least 50% more than they should be. For 150 EURO you have this hotel next to a very unpleasant Gare du Nord train station (smelly, dirty, very messy and dangerous). The air conditioning did not work for 2 full days, and the hotel would make you think that it is your mistake not to stick around to wait for them to change your room. The breakfast is 15 EUR but it was simply horrible - you would be much happier to get a croissant and coffee in supermarket. So all in all, please do not consider this hotel if you have any option.

Business

6/10

Pleasant

15 Jun 2022

DANNY

House keeping - Clean the room every 3 days. Excelent ubication

Leisure Family

4/10

Poor

09 May 2022

Verified traveler

Cheap updates and avoid at night

I arrived a little later than anticipated (around 10 pm), but I always thought Brussels was relatively safe. I quickly changed my mind walking the short distance from Brussel-North to the hotel. Do not plan on being outside at night, especially alone.
The staff was friendly, but the room had been cheaply/poorly updated. I didn't expect a really fancy room and simply needed a pre-flight hotel, but it felt dingy. There were holes and stains on the hallway/bathroom walls and what looked like mold all around the tub.
If you want somewhere cheap and only plan to walk to/from during the day it could be ok, but otherwise I won't be back.

Self

10/10

Exceptional

05 Apr 2022

Gonzalo

Rooms are great!

Leisure Self

6/10

Pleasant

03 Apr 2022

Amy

Excellent staff and location but hotel is dated.

The staff at the hotel were excellent. The location is very convenient. The room itself was fine and clean, but the bathroom was a bit dated. Could do with a bit of freshening up. Also, it is in a quiet bart of the city for night time which is helpful, but the rooms are not well sound proofed. If you're a light sleeper hearing doors open and close in the hall and people talking is going to be a problem.

Self

10/10

Exceptional

01 Apr 2022

faina

Simple and plain hotel that has all I needed: 800 metras walk from North rail road station. Late reception open. Bathtub in the room. Clean, attentive reception. In the morning I needed to go

Leisure

2/10

Poor

31 Mar 2022

Patrick

Bad choice overall, Not worth the money

Basically nothing works! Rude employees, condescending. Narrow hallways, broken elevator. A/C not working. only a few TV channels. Overall dirty!!! hot/cold water problems. No shower gel available. Coffee maker not working.

Business

4/10

Poor

12 Dec 2021

Lucas

Loud and smoking

4/10

Poor

04 Mar 2020

Cellink

it wasnt clean, bathroom was a mess and they didnt want to change rooms.

Business

4/10

Poor

01 Mar 2020

Verified traveler

The location is not that far from the centre (Bruxelles is quite small), however the area is very unsafe and looks neglected. The view from the window of our room is frightening (picture attached). At first sight, the room looked nice and tidy but as we went into the bathroom we found hair in the bathtub as well as inside the bed. However this wasn’t the worst part. In fact, there was no duvet on the bed and since we are in February we called the reception asking to get one for the night. The receptionist was quite rude and started raising his voice, saying that we didn’t need one because we already had the white blanket and the heating and that he wasn’t even sure they had any extra covers in the hotel. Only when we insisted for long time he then said he was gonna “see what he could do”. He then came back a bit later with two covers that looked incredibly dusty with some old hair on it. Disgusting.
The only pro of this hotel is the breakfast - great range of options both savoury and sweet.

Friends_and_family Friends

8/10

Excellent

18 Feb 2020

Dee

The staff were extremely helpful and kind. The newly renovated side is where I had a room which was great so not sure how the older part looks.

Business Self

10/10

Exceptional

08 Oct 2019

Theresa

Good place to stay

It was a really great place to stay. A little noisy with all the construction. We walked to the Grand Place from the hotel just make sure to follow the river not go left or right. Parking was crappy but that’s anywhere in Europe to be honest but other than minor inconveniences it is a great hotel for a one to two night stay. Staff was very friendly and professional.

Friends_and_family Family

10/10

Exceptional

03 Sep 2019

Laura

Central location, clean and inexpensive, very happy with our stay

Leisure Friends

8/10

Excellent

04 Aug 2019

Verified traveler

Magnificent bed and air conditioner.

Must repair shower's door

Leisure Partner

4/10

Poor

03 Aug 2019

Sohael

We stayed in the same Branch of Best Westin in Munich. There was a huge difference in both the hotels. The Munich property was way more clean, big and comfortable. This property was not upto the mark. They didn't provide water bottles also. No complimentary water. The water heater was very dirty from inside. Room was both small and uncomfortable. The property is near train station but away from the nightlife.

Business_and_leisure Friends

8/10

Excellent

03 Aug 2019

Verified traveler

the check in person was not very friendly but the lady that help us to start the air conditioning was very friendly and helpfull

Leisure Family

10/10

Exceptional

24 Jul 2019

Paul

Nice place

Great

Friends

8/10

Excellent

24 Jul 2019

Yiota

Good budget hotel

Overall a good budget hotel close to the train station and city centre.

Partner

6/10

Pleasant

12 Jul 2019

Verified traveler

location is inconvenient

Business

6/10

Pleasant

09 Jul 2019

Verified traveler

We had issues with mould in the shower and on the inside of the windows. Front desk was very apologetic and upgrade us to a larger and quieter room, which was much appreciated. The hotel had recently been renovated, and even the new room had an issue with water leakage from the shower onto one corner of the carpeted floor. We wonder why this had not been repaired. The front desk were helpful and friendly, the hotel has great potential... just needs to work out the issues with the renovations.

Leisure Family

10/10

Exceptional

02 Jun 2019

Shashank

It was an amazing stay at the hotel. Fast check-in process and nice location.

Family

10/10

Exceptional

26 May 2019

Hatim

À charming business hotel between 2 worlds

The hotel is at a proximity from Bruxelles Gare Nord, at a small, manageable steep hill. The benefit I liked was that it’s located at 2 steps from the Botanic Gardens and 500m from the central enclave where la grande place, shops, malls, restaurants and coffee shops are. The area itself doesn’t not have much amenities besides the small redlight district and the arabic snack bars.

Partner

10/10

Exceptional

25 May 2019

Fredrik

Great value

Outstanding value at 49/night for a very attractive twin room with a view, super convenient location close to train station and access to hundreds of (mainly middle Eastern) restaurants) and with the added proximity to the lively red light district. Only downside is the extensive commercial development in the area, with plenty of new awful high-rises.

6/10

Pleasant

05 May 2019

Verified traveler

Hotel was in an ok area, the room was clean, but had a strange smell at times.
Had a kettle, but no stirring sticks!!

Leisure Partner

4/10

Poor

19 Apr 2019

michael

Did not know what area the hotel was in ,red maybe the colour .
Staff tried hard , doing up the hotel but area killed if for us.

Partner

10/10

Exceptional

17 Feb 2019

Johanna

Close to City Center

Our room was way bigger than expected. It was really clean and modern.

Family

10/10

Exceptional

16 Feb 2019

Verified traveler

Excellent

The price and the room was excellent

Partner

10/10

Exceptional

02 Feb 2019

Verified traveler

UK visitors

The hotel was a 20 minute walk from Grand Place but well worth it. Staff were very friendly and helpful. Room was spacious. Tea & coffee making facilities.

Family

10/10

Exceptional

14 Jan 2019

Celine

Absolutely excellent staff

Friends

4/10

Poor

05 Jan 2019

J

Rough area hotel staff just about pleasant our room had stained carpet bathroom was in need of attention

4/10

Poor

03 Jan 2019

Verified traveler

Stains everywhere on carpet, chipping paint, scratches and more stains on walls. Sheets are sticky and itchy. Staff is racist and rude and kinda cold. Walk from Bruxelles Nord is really seedy. Don’t walk alone at night. Restaurants kinda far.

Leisure Family

10/10

Exceptional

24 Dec 2018

Rennan

Really worthy

Great location, close to public transport, comfy bedroom.

Partner

2/10

Poor

24 Dec 2018

C

Terrible. Room dirty. Whole place looks dated and very worn out, walls marked, carpets stained, towels stained, one of the pillows had dried blood on it.
Was woken up by the laundry delivery at 5am, had to tell the guy to be quiet but it continued until I left at 8am. Bed very soft. Had a terrible nights sleep. Overpriced. Area didn’t look the safest. Car across the road was broken into. Glad I only stayed one night. Would never return.

8/10

Excellent

17 Oct 2018

Barry

Interesting surrounding area

The hotel is close to Brussels Nord train station but the red light district lies between the station and the hotel.
The hotel itself, is clean, comfortable and the staff friendly and can all speak English

6/10

Pleasant

12 Oct 2018

Lisa

Tolerable for 1 night in the city

Check-in is actually 2 PM, NOT 24-hours!! One of the reasons we chose this hotel was because we were flying in to Brussels early in the morning (7 AM) and was hoping to be able to drop off our stuff and maybe rest a little; but when we got to the hotel, we were told they did not have any rooms available because it was not check-out/check-in time yet. They were kind enough to hold our luggage, though, so we didn't have to drag everything around while we explored the city.
Unrelated to the hotel, but if you're looking for something to do in Brussels, most places don't open until 11 AM from what I noticed - even the park nearby is closed until noon! The Grand Place is about a 15-20 minute walk from the hotel and is definitely more enjoyable at that early hour without all the tourists. We passed many beautiful churches and cathedrals on the way there and just exploring the surrounding area.
The elevator is VERY small. The carpet in the room looks a bit dirty. The walls in the room look gross. The ceiling in the bathroom had mold growing on it. The shower curtains are thin and we kept flooding a section of the bathroom whenever we showered because there was just no way to 100% contain the water. The beds were comfy. We were only in Brussels for 1 night and this hotel did its job. It wasn't spectacular, but it wasn't the worst.
The gentleman at the front desk was very nice and patient and informative.

Friends

2/10

Poor

22 Sep 2018

Dan

The hotel is very old the room is on very bad conditions firs day I had a problem with a light in the bathdrom 2 day I had a problem with electricy in the room no power and they can not fixed.

8/10

Excellent

07 Sep 2018

Verified traveler

Small hotel next to Nord station.
No bar or restaurant open when I arrived.
The area is rough.

6/10

Pleasant

31 Aug 2018

Verified traveler

Okay

Room was shabby. Walls were dirty and the bed furniture was frayed and in poor condition.

8/10

Excellent

13 Aug 2018

Andrew

Great hotel very close to the train station

Brilliant hotel behind Brussels nord station. Easy check in and very clean. Only down side was the wall from the train station to the hotel (5 minutes) was it was walking through a rough area with beggars and lots off mess. The paths could do with been upgraded but the street cleaners were out in force every morning to clean up as they needed it. Great hotel though.

4/10

Poor

12 Aug 2018

rod

need to do msintance to the facilities as the walls were dirty

8/10

Excellent

08 Aug 2018

Verified traveler

Very helpful reception staff! Bring some caffeinated coffee though!

Partner

8/10

Excellent

21 Jul 2018

Verified traveler

It’s convient

6/10

Pleasant

23 Jun 2018

Verified traveler

Good location

Location is good, but the lift is broken down. We need to carry the huge luggages by staircase from 3rd floor!

2/10

Poor

14 Jun 2018

Verified traveler

Our experience at the Best Western City Centre was terrible. The room floor was stained with dirt and what looked like vomit, the bathroom was not cleaned and had mold growing in the shower and the walls had remnants of spray paint on them. I will be sending an email to your customer service department about this experience because it was so bad.