Name: Extended Suites Cancun Cumbres
Address: Cumbres Sm 311 Mz 26 Lt 18, Cancun, 77535, MX

10/10

Exceptional

19 Jul 2026

Daikenys

Una excelente ecperiencia

Self

10/10

Exceptional

09 Jul 2026

Diego

This was a nice place. We stayed because the power went out at our house. This place was clean and more than acceptable. Anybody visiting Cancun will do well staying at this place. It's clean and its affordable.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

German

Nice hotel clean

Business

10/10

Exceptional

06 Jul 2026

Asuncion

Limpieza y tranquilidad

8/10

Excellent

18 May 2026

Grace

Good

Partner

4/10

Poor

14 Apr 2026

Andrew Joseph

I give this place a 1 out of 5 rating. There were no English speaking staff. There was no door on the shower so the bathroom floor was always a puddle. The view was awful. They have dumb TV's in the rooms with only 2 English speaking channels. Your hotel room is supposed to be a place you look forward to going to at the end of the day. It was depressing. It's literally a, \"it's better than nothing\", kind of hotel. Do yourself a favor and avoid this hotel. You'll be much happier somewhere else.

Self

8/10

Excellent

21 Mar 2026

Alberto Fernando

Great place

10/10

Exceptional

15 Mar 2026

Omar

Todo bien el personal bien
SOLO LA PERSONA DE SEGURIDAD la señorita muy grosera y sus formas y amenazando no está bien

Self

6/10

Pleasant

10 Mar 2026

Frank

The staff was friendly, the kitchenette is a joke. No utensils, plates, cookware, or cups. You can apparently rent them for an extra fee. Close to shopping. Floors were dirty, swept not mopped in rooms. Bathroom rarely cleaned even though we often tipped.

Partner

10/10

Exceptional

09 Mar 2026

Elizabeth Amiel

El hotel está en una buena zona, tiene cerca super mercado, cafeterías y tiendas, ideal para el hotel al tener cocina y refrigerador. Las habitaciones bonitas, limpias, sin fallas en el internet, gimnasio 24 hrs. Check in y check out totalmente ágiles, definitivamente me quedaría ahí las siguientes veces que vaya, puede ser útil para trabajo y también para vacacionar

Self

6/10

Pleasant

02 Mar 2026

Jessica

The hotel was clean and the beds were comfortable. it is within walking distance from a Starbucks and a Walmart. It is a short ride to the airport. It is a descent hotel but it seems to be made of materials that lock the humidity inside. So once we took showers, it was crazy humid and the small dehumidifier in the room just can't keep up.

Family

8/10

Excellent

25 Feb 2026

garni

Was good

10/10

Exceptional

13 Feb 2026

Feroz

excellent

10/10

Exceptional

06 Feb 2026

Artemio

It is a nice place to stay

Business

8/10

Excellent

20 Jan 2026

Christopher

It is a good place for a business trip , affordable and with good WiFi , on the downside they charge for everything and I mean everything, no customary water bottle at rooms, extra card key for a fee, cleaning only once a week , for toilet paper you have to ask at the reception. Etc good place to stay on business not good for traveling with family.

Business Self

10/10

Exceptional

19 Jan 2026

Antonio

The property was really clean, well-located and the staff were friendly

Leisure Partner

10/10

Exceptional

06 Jan 2026

Chunzhen

Everything is great. the room is spacious and very clean. The staff is very nice. The only thing I want to mention is that the staff does speak a word of English. I don't get it they are so close to the airport and the airport is full of Americans and they can't speak a word of English.

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Wolfgang

Room was clean and accessible. Needed a coffeemaker. Pretty standard issue for hotels.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Michelle

Everything was fine, the room was clean and comfortable, the person who attended to us was friendly and answered our questions.

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Laura

The price was reasonable for one night stay and it was a 10 minute uber ride to the airport.

Leisure Family

8/10

Excellent

20 Dec 2025

Franz Martin

todo bien

2/10

Poor

29 Nov 2025

Gabriel

No habia internet ni agua en los baños y no recibimos tarketas de accesos a la habitacion y pasillos y el agua regreso hasta las 07:30 am .

Friends_and_family Family

6/10

Pleasant

25 Nov 2025

Kenneth

El aire acondicionado funcionando bien. La atención del personal podría ser mejor.

Friends_and_family Family

8/10

Excellent

20 Nov 2025

Jennifer

Good room. It should note in the add that you need to pay extra for utensils, plates, etc.

Leisure Partner

6/10

Pleasant

29 Sep 2025

Tristan

Pleasant, friendly staff members really made the difference for me. / but the room lacked lighting beside the bed, lacked comfy pillows, and it didn’t provide basic body wash in the bathroom.

Leisure Self

8/10

Excellent

10 Sep 2025

Seth-Emmanuel

It is close to so many necessities: atm, groceries, restaurants and bars

Leisure Self

2/10

Poor

27 Aug 2025

Bryan Joab

The property is still giving one key for the stay, despite of having booking with 2 or more people, one day I forgot the key on the room and the front desk agent instead of giving me another key, he told me that I should not forget my key and I need to have it with me, I told him they should not limit to one the number on keys given and he was even more rude to me asking me to complain if I want with the management.

I stay 2 times a month on this property, and my main concern is only the one key given, sometimes I travel with family and is really annoying to have my wife with toddlers going down to open doors for me.

I have to inform about this and about the lack of service on the agent that I always have issue with, he does not have sense of service as always says “no” or give laim excuses to deny my requests.

I will need to keep posting negative surveys at least until the key issue is fixed and the property at least for me set a note on my guest profile, to give me two keys upon check-in, without request needed from me, as this situation always ruins my entire and all stays, as this issue has not yet been addressed by the hotel management.

Business Family

2/10

Poor

27 Aug 2025

Omar

Bath towels are old and some are torn out partially! The rooms are humid. Floors get wet and slippery. No safes inside the rooms.

Business_and_leisure Self

10/10

Exceptional

26 Jul 2025

Luciana

The hotel is very updated , the room was clean and everything was good.

Leisure Family

6/10

Pleasant

22 Jul 2025

Herbert

I booked 2 rooms with Expedia and they couldn't find but 1 room.

6/10

Pleasant

21 Jul 2025

Sam

Good for an emergency stay.

Family

6/10

Pleasant

21 Jun 2025

Roberto Carlos

Is good, but it has some things to do better, the sheets had stains and the towels has little holes

Self

6/10

Pleasant

30 May 2025

Yanming

Room has some smells and what’s worse they charged extra for no reason after the stay. And I have to follow up with them to waste my time

Leisure Friends

6/10

Pleasant

23 May 2025

Jonathan

Extremely basic almost to the point of being too basic, but less expensive than other hotel options in the area.

Pros:

- Quick walk to dining and grocery options

Cons:

- Poor humidity regulation in rooms during warmer months; excessive moisture unless the AC is kept cold, which made it almost too cold for me

- No dishes, cutlery, cups, or supplies of any kind for kitchen in rooms; you are either forced to buy an overpriced kit from the hotel, or go to the local Chinese imports store and Walmart for the basics

- One little bar of soap for the whole room

- Harsh chemical cleaning smell in lobby

Ok for a one night stay near airport, but wouldn’t really recommend it otherwise unless you are extended stay in less humid months and don’t mind buying your own kitchen items

Business_and_leisure Self

2/10

Poor

21 May 2025

shalom

Very dirty rooms

Business_and_leisure Family

10/10

Exceptional

14 May 2025

Sofia

Walmart and Starbucks right across the street

Leisure Family

10/10

Exceptional

14 May 2025

Uriel

Great place, secure and quiet

10/10

Exceptional

03 May 2025

Travis

A busy week in Cancun

Room was very clean, mostly quiet. Not much of a view as my room was directly across from Sam’s . There were several outstanding restaurants within walking distance of my building. 1/2 mile walk but well worth it. Staff were friendly and helpful. Using uber to get around is your best bet.

Business

8/10

Excellent

22 Apr 2025

Hugo

todo bien, estuvimos solo una noche pero nos fue bien

Leisure Family

2/10

Poor

22 Apr 2025

Bryan Joab

The property conditions, location and the place is great, however they only gave us one key upon check in and in past stays they refused to give two keys, one for my family and one for me, so whenever I go to work and come back to the hotel, my wife does not need to go down to open doors for me. It is really annoying to have this situation always when I stay at the property. Beside this, yesterday I came back to the hotel and requested the front desk guy to update my key and he was arguing that the key it does not belong to me since it was batched out to another room, I guess it got mixed up with another room due to system error however the guy started saying to me that I should give back the key and complaining to me (as a guest), this situation was really unpleasant and really ruined my stay.

Business_and_leisure Family_with_children

8/10

Excellent

17 Apr 2025

Jaskaran

Good property for the price and clean as well

Leisure Friends

4/10

Poor

10 Apr 2025

Daina

I made sure that I got a property with a kitchenette. There was absolutely no kitchen where, no pots pans dishes, paper towels, cloth towels utensils. Nothing. What’s the point of getting a kitchenette if you can’t use it. I did come to find out that they sell paper bags worth of Kitchen collections? I’m assuming it’s probably stuff people bought and left behind. Also I found dead bug carcasses stuck to the flooring and under some furniture. I was working through Expedia and between about seven hours worth of phone calls with no help from the front desk. I was able to move out of the room to a different hotel.

Leisure Self

6/10

Pleasant

08 Apr 2025

Roberto

Overall is 3/5 .... location was excellent. Walking distance to restaurants bars supermarket. Amazing! However the property itself is not the best. They even charge u for a secong key when is two adults in the room. We asked for cups, plastic or glass and also had to pay for. No ice machine at all in the property! Staff was very friendly but yeah is horrible. Room was ok nothing wow! Well definately stay here again knowing how it is now, will definately be more prepared though

2/10

Poor

10 Mar 2025

Camelia

Have you experienced an Expedia’s app hlitch? Where the dates are wrongly set up a-f-t-e-r you paid for your booking? That’s one of those situations! Expedia says it’s the hotel’s fault, the hotel is not reimbursing… an otherwise frustrating situation. Bottom line: paid but never used it!

Leisure Friends

10/10

Exceptional

04 Mar 2025

Rafael

Excellent

Every thing was ok,the miss on the from desk was very kind

Friends_and_family Family

6/10

Pleasant

03 Mar 2025

Gary

Relatively cheap and close to airport..
Floor felt sticky and ichy to walk on ion the room though overall everything was clean.

Leisure Partner

10/10

Exceptional

28 Feb 2025

Darrin

The place was very clean and quite, would recommend this place to stay to anyone travelling on the Cancun Area

Leisure Partner

6/10

Pleasant

20 Feb 2025

Aida

It was clean and comfortable

2/10

Poor

30 Jan 2025

Shaun

I didn’t check in bc of the room was too far from the wedding and am currently still being charged for a room I didn’t check in to.

Business_and_leisure Partner

8/10

Excellent

27 Jan 2025

Jacob

It was nice

Leisure Partner

10/10

Exceptional

25 Jan 2025

Reyna

Todo bien

Business_and_leisure Partner

4/10

Poor

20 Jan 2025

Payal

Very old property all bathrooms have leakage problem whole property needs to be upgraded.

6/10

Pleasant

10 Jan 2025

Neil

Off the beaten path but good value

Leisure Self

2/10

Poor

06 Jan 2025

Gerard

El cuarto huele a humedad. El aire acondocionado esta cubierto de polvo. La cama estaba sucia, la cobija esta guardada en el closet esta llena de polvo.

Leisure Family

4/10

Poor

06 Jan 2025

john

Extremely moist and unfriendly women desk clerks

Business_and_leisure Friends

2/10

Poor

03 Jan 2025

christopher

Where to start with this place… do not, do not, do not stay here. No idea how this place got such a high review.

1. The entire room and other rooms have a major humidity issue and this will come in later and a major problem.

2. I got sick with a sinus infection (after years or not getting such a sniffle) because there was mold in the AC. When I complained they couldn’t help me. I only booked for two days, so I was going to make the best and just leave and stay somewhere else.

3. That decision to stay almost cost me my life, why? Well I was startled out of my bed around 2 AM to a burning smell as it rubber was on fire. Immediately checked my phone, but nope that wasn’t it. After further inspection it was the microwave in the room. I immediately grabbed my valuables and told the staff. Once again all they could do was tell me the manager will talk to me in the morning and I didn’t argue went to bed.

4. The manager in the morning had the audacity to tell me that I possibly did something wrong (in a humidity filled hotel where water was dripping from even the microwave) and told me they needed to investigate. I didn’t even argue for a refund, grabbed my things and went on my way. Expedia needs to delist this property and I’ll make this comment so when or if someone lose their life, Expedia will be held responsible as for knowing that there is a major issue at this hotel. So again do not stay here. It’s unsafe and they are in no rush to fix it.

Business_and_leisure Self

6/10

Pleasant

31 Dec 2024

CHUN SUK

Hay muchas humedades

8/10

Excellent

24 Dec 2024

Erendira

Good amenities. Close to the airport

6/10

Pleasant

16 Dec 2024

Jeremy

This place is close to the airport, it’s safe, it’s extremely clean, the air-conditioning works really well. The stuff is really nice.

4/10

Poor

09 Nov 2024

Carol

Surprised that this property had decent ratings as it was dark and depressing. So many better places out there…

10/10

Exceptional

02 Nov 2024

Denzil

Staffs are Customer friendly

Leisure Family

8/10

Excellent

30 Oct 2024

Jeffret

The microwave was broken but overall very nice and the staff was verry friendly and helpful.

Leisure Self

2/10

Poor

14 Oct 2024

Verified traveler

Worst stay in Cancun

Terrible night, couldn’t sleep at all, the room was completely moist and damp, wouldn’t return at all, ever.

Business

6/10

Pleasant

10 Oct 2024

Todd

It was ok

Leisure Family

10/10

Exceptional

08 Oct 2024

Enrique

Primera vez en esta cadena y realmente encantado del valor por dinero que ofrecen! Su personal de lo mejor. Muy cómodo y accesible todo. Quizás renovar toallas y sabanas no seria malo! Y poner deshumidificadores en las habitaciones, es increíble que el piso se mantenga húmedo! Pero se que lidiar con el clima de una selva tropical no debe ser sencillo!! Definitivamente invitado a regresar y buscarlos como opción en las otras ciudades donde están!

Business Self

10/10

Exceptional

05 Oct 2024

Maria

Thank you! Stay was great

Leisure Partner

10/10

Exceptional

02 Oct 2024

Carlos

Great location, clean rooms!

Leisure Family

2/10

Poor

28 Sep 2024

carlos dario

The condensation was awfully high

Business_and_leisure Self

4/10

Poor

27 Sep 2024

Verified traveler

Worst Experience

Floor was constantly wet all night long. Water seeps up through the floor tile and makes it very slippery and dangerous. Told the front desk. They had absolutely no reaction at all. Just stared at me. Very rude. Didn't say hi or bye or thank you. Just took the key and walked off. No water, cups, silverware, nothing in the room to cook with. Stay away and go some place where they have a pulse beating.

Friends_and_family Family

6/10

Pleasant

16 Sep 2024

Andres

No breakfast, no coffee.

8/10

Excellent

15 Sep 2024

Gino Valerio

Buen precio el hotel está limpio y bien ubicado

Business

8/10

Excellent

10 Sep 2024

juan

Great stay

Leisure Family_with_children

4/10

Poor

07 Sep 2024

francisco

the room smelled very damp. The room is only cleaned once every seven days, it is not cleaned daily. You come in and out of the hotel and no one says anything to you.

Leisure Self

10/10

Exceptional

07 Sep 2024

Joumal

Floor is wet.

4/10

Poor

22 Aug 2024

María del Rocio

I did not like the gym too small, they didn’t have daily houskiping, just once a week. Poor costumer service. I didn’t enjoy the stay in this hotel

Business_and_leisure Family

2/10

Poor

18 Aug 2024

Shalini

In terms of cleanliness, this was one of the worst hotel's. Our room had a towel what seemed to be a blood stain. We took it to show the front desk and they didn't even show any concerns. They put 2 more towels in the room and we picked up 2 more. All 4 towels were dirty and had holes in them. When we brought that to their attention, the front desk laughed it off.

Bed was never made. There was no bath soap. Shower pressure was extremely week.

Overall, never again.

Leisure Partner

10/10

Exceptional

10 Aug 2024

Willie

The are couldn't of been better..

Family

2/10

Poor

10 Aug 2024

sandra

It was the worst hotel ever, they do no have the room I ask. There were bad condition very bad and people rude. Horrible

10/10

Exceptional

23 Jul 2024

Victor

Clean hotel

8/10

Excellent

21 Jul 2024

Zeina

Stayed for a couple of hours after a cancelled flight. The hotel room is very basic, nothing fancy. But considering the price, I would stay again. Best thing to note is the hotel transportation, they were very very accommodating for a reasonable price.

Leisure Partner

8/10

Excellent

19 Jul 2024

Fernando

Good property but the beach was dirty due to the hurricane.

Leisure Partner

8/10

Excellent

15 Jul 2024

Mohammad

Well staff seems not that friendly . No dyning facility not even a bottle of water in the room. Thats bad

Leisure Self

10/10

Exceptional

14 Jul 2024

SEUNG WON

Good

6/10

Pleasant

07 Jul 2024

Chrissy

OKay stay.

It was fine. The front desk did not communicate very well about the surrounding businesses or the options to purchase silverware and plates. I had to figure it out. There was a large puddle of water in my room and they did not believe me. They did send someone anyway and he had to repair the airconditioning. People were prepping for the hurricane warning so maybe everyone was too busy to pay attention to details.

Self

6/10

Pleasant

06 Jul 2024

Gerardo jose

Se nos inundo el cuarto, no hicieron limpieza, no había nada para poder cocinar, agua, kleenex, cafetera nada para una estancia larga

Leisure Family

6/10

Pleasant

02 Jul 2024

Cinthia

Wish they gave more shampoo and soap. Some water would be nice as well

10/10

Exceptional

28 Jun 2024

Garrett

Good stay

2/10

Poor

19 Jun 2024

francisco

Mala condicion de los baños

El baño se llena de agua de la ducha, ducha sucia y con malos acabados de obra, mucho pelos de mujer por todo el piso.,, ojo no pierdas la llave que son 250 Pesos US25 USD...
Reclame por el agua que sale de la ducha y la recepcionista dijo que eso es general del hotel, es un problema de diseño y terminacion de obra.

Business

4/10

Poor

19 Jun 2024

francisco

es Low Cost.. pero no es la calidad precio

Estuve en la habitacion 316, el agua se sale de la ducha y en 2 ocasiones resvale, tuve que colocar las toallas de cuerpo en el piso.. el piso de la ducha en pesimas condiciones y acbado.. a parte de sucio luce sucio. .. el piso con cabellos de mujer... me querian cobrar una llave por 250 pesos .. casi 25USD... por una llave que cuesta menos de 1 USD.. es ridiculo.. luego la encontre no tuve que pagar....

Business

10/10

Exceptional

12 Jun 2024

Garrett

Great staff

2/10

Poor

27 May 2024

Heather

Booked a room online after midnight and they would not let us check in till 3:00 pm so we had to sleep in the car! They canceled the reservation and would not reverse the charge!!! We paid for nothing! That's awful customer service!

Leisure Partner

8/10

Excellent

25 May 2024

Rajnish

Easy access clean

Leisure

10/10

Exceptional

09 May 2024

Dajanee

Very nice and clean

6/10

Pleasant

05 May 2024

Kamal

No Kitchen

The main reason I picked this hotel is that it has a Kitchen, when I checked in there was no Plates,Puts and pans not even a Cup or a fork and a spoon NOTHING, the front desk staff told me to buy it from the store as they didn’t provide any????
Why even mention a Kitchen in the description?

Self

10/10

Exceptional

03 May 2024

Ashley

Great example

Leisure Partner

8/10

Excellent

22 Apr 2024

herman

Motel was easy to find, it was fairly clean, just starting to have quite a bit of wear. I would rate it as a two star.