Wyndham Garden Cancun Downtown

Mexico , Cancun (and vicinity)
Cancun, Lote 2
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100 reviews shown

10/10

Exceptional

03 May 2026

Rosemary

The staff was absolutely attentive and prompt in answering and attending to all our questions and needs.
The location of this hotel is amazingly convenient.

Family

10/10

Exceptional

15 Apr 2026

Yasunori

Staff are excellent.

Family

10/10

Exceptional

13 Apr 2026

Gail

The staff were extremely helpful and although the hotel was dated, it provided us what we needed at a reasonable cost

Friends

10/10

Exceptional

11 Apr 2026

Gonzalo

Buena ubicación y agradable servicio del personal

Business Friends

8/10

Excellent

03 Apr 2026

Samir

We stayed for 1 night, its basic but it’s complete. Breakfast was good, not a enormoes variety but enough to start the day well! Rooms were spaciois and beds comfortable. The shower tends to get full pretty quick thus the rest of the bathroom as well. A few towels and it’d fixed.

Family_with_children

8/10

Excellent

02 Apr 2026

Deidre Solomon

The staff at the check-in desk were super friendly and helpful. Shout out to Cesar for helping me and my daughters navigate the local area and best beaches to visit! He took the time to explain, showed me on Google Maps and even wrote the information down for me (which I used as my guide for the entire stay). Keyana was also helpful and always smiled when she saw me. We arrived early and opted to pay the $40 USD to check-in early. There is a taxi stand outside that is always manned with really nice drivers who can answer any questions about the city. Though Ubers are cheaper, we opted for the taxi since I 'knew' the driver after Day 1. The concierge Felipe was really good and steered us in the direction of some really cool excursions, and even gave us some tips on how to save money by doing some things a la carte. The property is located about 10 mins from the central area and conveniently beside a 24 hour 7-11.

Family_with_children

8/10

Excellent

19 Mar 2026

Glenn

Great breakfast, very friendly staff

Partner

8/10

Excellent

26 Feb 2026

Dror

Room was nice big and clean

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Tom

Staff were very friendly and helpful.

Leisure Partner

6/10

Pleasant

29 Dec 2025

MARIKO

The hotel was generally old. The staff service was good. However, the walls were thin, and I could hear the voices of the people in the next room until late at night, which was disappointing.

Leisure Family

4/10

Poor

28 Dec 2025

Rohit

Basic hotel, need an upgrade desperately.

Leisure Family_with_children

8/10

Excellent

26 Dec 2025

Gayani

Yes

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Elizardo

The AC is fantastic. I hv to turn it u.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Jazmin

Nice hotel, clean, staff was very nice and helpful.

Leisure Friends

2/10

Poor

29 Sep 2025

Ximena

Got reservation with Expedia. Waited an hour then came to the hotel , front desk says she doesn’t have my name on the system and had to wait 30 mins for my room

Leisure Family

10/10

Exceptional

28 Sep 2025

chancelina

Amazing staff

Clean room, everyone is accommodating, the point is that my room is beside room, but I have earplugs.

Self

8/10

Excellent

10 Sep 2025

Richard

Yeah I really enjoyed my stay & would recommend to others.

Leisure Self

8/10

Excellent

20 Jul 2025

Damian

Sebastian at front desk was Excellent.
Great customer services.

Leisure Self

4/10

Poor

19 Jul 2025

Mario

wc not working. door notworking. For 3 nights. poor breakfast

Leisure Family

8/10

Excellent

16 Jul 2025

Andrea

Good place for a few days, bed was soft and pillows too.

Leisure Partner

6/10

Pleasant

16 Jul 2025

Andrea

The rooms were musty stinky. Bed was comfortable and pillows are soft. Staff was nice. Good for a few days.

Leisure Partner

8/10

Excellent

11 Jul 2025

CARLOS

Nice comfy place with a good rate for just overnight stay rather to an all inclusive options in Cancun

Leisure Family

6/10

Pleasant

12 May 2025

Valley

This place is very worn. The food is terrible and borderline unsanitary. The rooms aren’t very clean and look extremely worn out. Needs a facelift but fine for a night before you fly out.

Friends_and_family Family

10/10

Exceptional

31 Mar 2025

Verified traveler

Great facilities, great service

Friends_and_family Family

10/10

Exceptional

26 Mar 2025

Richard

Excellent

10/10

Exceptional

24 Mar 2025

Jordy

The property didn't look like the pictures I would say, maybe cause of the lighting but overall u get what u pay for; 1 bed with just the basics a tv, mini fridge, and shower.So if u just want to sleep there and shower, enjoying the city's in attractions the whole day while having free breakfast this is the place for u as its conveniently located in the heart of Cancun.

Leisure Family

10/10

Exceptional

23 Mar 2025

samantha

We were in and out but no complaints

Leisure Partner

4/10

Poor

01 Mar 2025

ISABEL

The hotel is very dirty and old. The bed, the pillows are bad and in terrible shape. They do not know how to make the bed. They do not clean correct the room. Staff are rude and did not answer, they do not know how to do their work. They charge some amount money when we arrived and last day ask for another... good location for work, very bad for tourism

Business Partner

10/10

Exceptional

24 Feb 2025

Shawn Lincoln

Good location

Leisure Partner

8/10

Excellent

21 Feb 2025

Mark

Best downtown hotel!

I'll start with the staff,
FREAKIN' AMAZINGLY AMAZING!
Superstars were all and special thank you to Rebecca, Edgar & Derrick & of course, my guy Mario! 🌟🌟🌟🌟 Now the hotel itself, convenient, clean and just pleasant to stay at. Restaurants from sushi to vegan just steps away. Of course your burgers, pizza and wings at the hotel or right outside, along with Oxxo & 7eleven👍. Quick walk to americana mall as well, where you can find everything from movue theatre ro groceries. A great location with an amazing staff, its a now brainer if you are looking for a downtown location!
👍👍👍👍👍

Self

8/10

Excellent

21 Feb 2025

Peter John

Maintenance

Maintenance, mentenance, maintenance. Just like other Mexican hotels. Pool water feature not working, hot tub not hot anymore. Painting outside etc etc. Staff friendly though. Had to move three times due to shower leaking, top floor was nice. That is what we asked for weeks prior to arriving....

Partner

8/10

Excellent

21 Feb 2025

RAMON

Nice place in downtown

Leisure Self

2/10

Poor

19 Feb 2025

Lawrence

This company saw fit to charge me twice for the same stay , and multiple unspecified taxes on top of it. If you want to avoid a credit card nightmare do not stay here.

6/10

Pleasant

09 Feb 2025

Samantha

Instalaciones viejas pero bien mantenidas, habitación con lo necesario para dormir, había mucho ruido en la noche porque la ventana no cerraba bien, la regadera con un hilito de agua, y el desayuno igual todos los días. Es barato y cumple si solo lo quieres para dormir

Leisure Partner

10/10

Exceptional

31 Jan 2025

Peter John

Do fsr do good

Stay was good, only first couple of days on this reservation. 21 days to go on resi 2

Partner

10/10

Exceptional

27 Jan 2025

Thomas

Excellent hotel for very reasonable price in Downt

Excellent hotel, near many attractions, restaurants, transportation, safe neighborhood.

Business

10/10

Exceptional

26 Jan 2025

Muhammad Atif

Nice clean hotel. good location

Leisure Self

10/10

Exceptional

21 Jan 2025

Srinivas

Staff and other people are friendly

Leisure Family

6/10

Pleasant

21 Jan 2025

Costin

Unable to extend late check out. They dont seen to even try. Have to request a room change. The first room, toilet did not flush, window will not close it was loud traffix all night. The next morning had a room change.

Friends_and_family Family

4/10

Poor

06 Jan 2025

Jazz

Very worn down

6/10

Pleasant

04 Jan 2025

krawinker

En el baño habian problemas pero el principal problema fue en el check in que el supervisor de turno el cual fie el sabado 4 de enero como a las 4pm me dijo que mi reservacion no aparecia porque no habia recibido un email confirmacion y que lo unico que tenia era el numero de itinerario de expedia y que eso no significaba nada, lo cual le dije que esa era lo unico que siempre mandaba expedia, numero de itinerario y que eso confirmaba la reservacion; fue bastante desagradable el momento

Leisure Family

10/10

Exceptional

04 Jan 2025

Amogh

This is a nice decent hotel in the middle of downtown. Very safe and walkable to the plaza las americas. The 7 eleven and many restaurants are right beside the hotel.

The staff is helpful and very polite. The hotel has all amenities you may need, including gym and pool and laundry.

The only disappointing thing was their restaurant.

Business_and_leisure Partner

2/10

Poor

29 Dec 2024

Kaixiang

Some things in the room were broken, but they fixed them proactively. Very very limited breakfast options. Overall, it doesn't look like a four-star hotel, only two or three stars.

Leisure Family

8/10

Excellent

23 Dec 2024

Atulchandra

Staff cooperative

Leisure Partner

6/10

Pleasant

19 Dec 2024

Miguel

The hotel needs a lot of renovations. The breakfast was very basic. We stay here as it was close to both the airport and the bus terminal

Leisure Partner

10/10

Exceptional

15 Dec 2024

Maria

Everybody was nice, the Service in reception was friendly and the service in restaurant was was punctual, clean and friendly. The cleaning rooms personne are respectful, kind, friendly and doing an excellent job.
Thank you.

Leisure Family

6/10

Pleasant

09 Dec 2024

Donna

This hotel is fine for a night or two. You can walk to restaurants and nearest shopping mall. The breakfast is very basic and room service seems to come from outside the hotel and only worked once - second time no food arrived.

Leisure Family

4/10

Poor

05 Dec 2024

RUSLAN

Terrible smell in the room, bathroom facility leaking, wet linen, insects

Leisure Self

2/10

Poor

30 Nov 2024

Louie

Nothing

Leisure Family_with_children

8/10

Excellent

25 Nov 2024

Kristhy

AC and mini fridge not working properly. Great staff.

Leisure Partner

10/10

Exceptional

22 Nov 2024

Genelle

The customer service was phenomenal the guest services was awesome the hospitality the love the manners,those people were very nicevall of them i highly recommend them and the place.

Business_and_leisure Family

2/10

Poor

19 Nov 2024

Shiloh Marie

I stayed in this hotel for 2 weeks. It was absolutely miserable. Check in went quickly and the gentleman helped me with my bag.He showed no attempt to make conversation or show me where I could find ice and fresh water. After tipping he immediately I put my thing away and went to explore the pool area. This is where things started going downhill FAST. The “pool” is litter more than a kiddie pool. 3-4 feet deep. I stuck my toe in the jacuzzi and it was lukewarm. I asked two separate employees if they help make it hot but no one ever did. The lounge chairs have no umbrellas or sun protection so they are impossible to sit on. You have to get a pool towel from the front desk. The restaurant was clean. The breakfast buffet left a lot to be desired. It was generally the dinner buffet from the previous evening. Like meatballs. I had to order my breakfast every morning in addition to what I had paid for the buffet. Please see the photo of the pancake next to a attawbeeey for reference. The juice machines were almost always empty, the toaster is broken…you have to hold the leaver down. The first day, they had the small creamer cups on the center buffet. Every day after that, I had to ask for it and nobody knew what I was talking about. They speak NO ENGLISH, which I can usually get around. But these people were downright rude to me. They refused to let me order something to go. The waitstaff was generally terrible aside from a couple. The “Bar” is not a bar at all. They don’t even hav

Leisure Self

8/10

Excellent

02 Nov 2024

Yuen Yee

Nice hotel in downtown Cancun, within walking distance to local attractions and restaurants.

However staff did not offer VIP services and did not remind us of this either, despite the booking cones with VIP access.

Leisure Partner

4/10

Poor

30 Oct 2024

Sergio

I didn't like anything, very old property, no maintenance at all, smelled pretty bad.
Years ago we went there a lot ( Not anymore )

Business_and_leisure Family

4/10

Poor

30 Oct 2024

Edward

If you need a cheap place to crash . Very unpleasant experience. Hotel is dirty smells like sewage everywhere !

Partner

6/10

Pleasant

22 Oct 2024

John

Motel smelled very musty, probably from recent water leaks. Local restaurant had us wait for food close to 45 mts to an hour after ordering.

Leisure Family

6/10

Pleasant

21 Oct 2024

Alvin

This hotel was nice but not great. The sheets in our bed had many hairs so we requested new ones. They were fast to deliver but there were still some stains on the new one. The rest of the room was clean and the shower and room was comfortable.

They do not have laundry on site, you have to go to the sister them across the courtyard to do any self laundry.

This place has very little walkable restaurants. If you don’t mind driving, it’s a safe place to stay. At least it felt safe.

Leisure Family

10/10

Exceptional

20 Oct 2024

Claudia Estefania

El hotel está limpio y el personal es amistoso, el desayuno es bueno, sin embargo hay partes con humedad y mal olor por tema de problemas con tuberías sobre todo en zonas comunes

Partner

8/10

Excellent

27 Sep 2024

younhee

En la habitacion huele a hongos por humedad.

Friends_and_family Friends

10/10

Exceptional

11 Sep 2024

victor

I liked my stay at the hotel but one of the things that I am dissatisfied with and that did affect me is not having a space to leave my vehicle in the parking lot. Because of that, I had to leave it outside the hotel without security and because of having left the car outside, they hit it and I had to pay more than 10,000 mexican pesos to the rental company.

Leisure Family

10/10

Exceptional

05 Sep 2024

Verified traveler

great price and a great stay!

I was having dental work for a week in Cancun. I paid for the breakfast every morning with the room and it was worth it. Good service, great location. Right between a convenient store & a bank with and ATM. Great price for a great stay!

Self

10/10

Exceptional

04 Sep 2024

Victor

I have been to hotels all over the United States Europe Southeast Asia and Alaska. Is hotels needed to be perfect in order to receive a score 10 out of 10 there would be no five star hotels in existence anymore and there are any perfect human beings. Wooden gardens was everything a reasonable person could expect of a hotel rated before stars The bed mattress was easily 18 in thick The television easily controlled the hot water in the shower was super the food in the restaurant was outstanding the great white room was adequate the deck with the three pools and enough room for me to exercise and do calisthenics without disturbing anyone for 1 hour each day anytime and day a better hotel with more mayonnaise I simply do not need. That's all I've got to say and I'm sticking to it.

Business Self

4/10

Poor

02 Sep 2024

Lidio

Bathroom not cleaned properly. Requested assistance took a full day to get someone to come to room and provide service. The floor smelled moldy and of weed.

Leisure Family

10/10

Exceptional

29 Aug 2024

Mauricio

Great place to just sleep and leave

Business Self

8/10

Excellent

19 Aug 2024

Houshang

The staff are friendly. Hotel is good. The room was clean. The bathroom area need upgrade. The breakfast was great.

Leisure Self

8/10

Excellent

13 Aug 2024

Gregory

Toilets don't flush properly

Overall, we liked the property as it was conveniently located near a very large mall, breakfast was good, the king size bed was comfortable, and the price was a good value. However, we needed to fill a bucket of water and dump it into the toilet to get it to flush properly. The front desk staff told us that all of the toilets in the hotel are that way. So, we used one of the waste baskets as a water bucket! Also, the in-room safe would not work.

Partner

8/10

Excellent

06 Aug 2024

Nanoatzen

We had the VIP thing and the breakfast was not included :/. Elevators look terrible, the hotel had a weird smell overall.

Leisure Family

6/10

Pleasant

25 Jul 2024

Mark

Average Hotel. Not great surroundings.

Leisure Family

10/10

Exceptional

16 Jul 2024

Patricia

The room was clean and in good condition. The breakfast is good. The staff was attentive.

Leisure Partner

8/10

Excellent

15 Jul 2024

Katherine

Rooms were nice and bed was comfortable. Smelled musty though. Staff were friendly but check in was slow. I thought breakfast would have more options. Place was clean. I would stay again

10/10

Exceptional

22 Jun 2024

Helen M

This hotel was very nice. Love it

Leisure Partner

8/10

Excellent

20 Jun 2024

Diana

Good location, worth value and excellent customer service.

Leisure Partner

10/10

Exceptional

19 Jun 2024

Willy Rodrigo

Todos fueron muy amables, el hotel es céntrico y bueno para poder movilizarse a diferentes lugares.

Leisure Family

10/10

Exceptional

13 Jun 2024

Maria

6/10

Pleasant

11 Jun 2024

Darlene

Place looks and smells run down. Nothing like the pictures. The location is ohhhh Kay. I wouldn’t walk around at night.

Leisure Partner

6/10

Pleasant

27 May 2024

Verified traveler

Personally disliked the smell when walking into the property otherwise it was ok.

Leisure Partner

10/10

Exceptional

19 May 2024

Christopher

Perfect in every way ! Look no further

Fabulous.. perfect. Great location . Great breakfast. Friendly staff ! Room clean. We will be back!

Partner

10/10

Exceptional

05 Apr 2024

Maria

Muy buen servicio

Leisure Family

8/10

Excellent

28 Mar 2024

Claudia

Good option and convenient.

8/10

Excellent

20 Mar 2024

Christine

I stayed a month here recently and the staff was SUPERB!! I am a recent amputee & this was my first solo trip and although I have stayed in Cancun many times before this was a first at a hotel downtown. The pool was very accessible, the restaurant had some great specials (just wish there were more traditional Mexican options) but they were very accommodating. I had a regular room and was able to move about comfortably. The housekeeper on my floor (2nd) was terrific. Room was always freshened and I appreciated the towel characters (yes I tipped her).

The area around has good restaurant options, Walmart, Plaza Americas & Chedauri are all within walking distance. You are approx a 10 min Uber ride to the beach. My only 2 complaints I have was there is no microwave in the room (even though the website says there is) but you do get a small fridge and the air conditioning did not work for my last 10 days. You also are provided bottled water daily with your housekeeping.

In addition I met some awesome guests from various parts around the world (a few will be life long) so that’s an added bonus.

Thank you Guadalupe, Mario, Diego, Gilberto, Ricardo and all of you made my trip very memorable.

Leisure Self

8/10

Excellent

18 Mar 2024

Brittany

We only stayed one night but the property definitely served its purpose. The rooms were clean and comfortable, the shower water pressure was pretty low. The breakfast buffett was a great start to the day. We were able to walk to the mall that was just 6 minutes down the street with no issue. The property is a tad dated but nothing crazy. Free parking in the underground garage. Would stay here again.

Leisure Friends

10/10

Exceptional

16 Mar 2024

Anthony

Great service.

6/10

Pleasant

15 Mar 2024

Victor

Amazing staff but facilities are dated and room was noisy. Our room looked like recently renovated but AC was through a noisy portable unit. For a brand name hotel we were expecting a more standardized facilities.

Business_and_leisure Family_with_children

2/10

Poor

09 Mar 2024

Saisuma

We stayed there for 2 nights and felt very inconvenient. When we informed the reception, a person came after so long checked something (didn’t solve the issue), said he would come back in 5 min but never came back. It was very hot and couldn’t sleep the entire night. We were shifted to another room the next day because of that but it was really disappointing.

Leisure Family

10/10

Exceptional

06 Mar 2024

Ivan

All good.

Everything great, just the FAN AC its extremely noisy and I do think by the good hotel they are can be exchanged for a minisplit AC.

Self

8/10

Excellent

02 Mar 2024

Nancy

Clean and comfortable.

Leisure Partner

6/10

Pleasant

28 Feb 2024

Carl

The staff were very friendly and did what they could for an enjoyable stay.

Business_and_leisure

6/10

Pleasant

24 Feb 2024

Richard

This is a definitely not a 4-star hotel, 3-star at best. The room was adequate but noisy, I could hear the room talking next door so very thin walls.

6/10

Pleasant

19 Feb 2024

Debra

Woman at the front desk was just okay, not very friendly. The guys at concierge were very friendly and helpful (motivated by tips obviously, lol). We reserved a king size bed and was assured by receptionist at check in thats what we were getting, but when we got in the room, we had dbl queens. Shower was dirty with calcium and water spots built up, and no hot water, just luke warm for both nights we stayed. We dined in the hotel restaurant our first night and although we were the 2nd guests to arrive, no one would take our order even though there were 3 waiters standing around looking at us. After about 15 minutes, they finally took our order, but did not serve our drinks or the chips and salsa for another 15 minutes until we asked if we could at least get the cokes we ordered, as well as our margaritas. Never did get chips and salsa, and meanwhile 4 other tables who came in well after us were served drinks and chips promptly within a few minutes of arriving. After finally complaining, the waiter apologized, saying it was his fault, and he messed up, even though he kept looking at us and walking past us numerous times to help other tables. It took almost a full hour to get a couple of tacos with no drink refills. This was not the Marriott we expected and we will definitely steer people away from this location!!

Leisure Partner

8/10

Excellent

10 Feb 2024

Christine

This spot is very convenient to everything you will need. Staff is very helpful & friendly (thank you Guadalupe at the front desk you made check in lovely & easy) and rooms are as pictured and clean, beds are comfortable. Only thing I would have liked to see was a better selection of authentic Mexican dishes offered on the menu in the restaurant.

I would absolutely recommend this hotel & location to others.

Leisure Friends

8/10

Excellent

08 Feb 2024

Juan

Staff was exellent and the breakfast is absolutely delicious and fresh.

Business_and_leisure Partner

10/10

Exceptional

05 Feb 2024

David

Comfortable, Vans, quiet hotel good service

Business_and_leisure Friends

6/10

Pleasant

30 Jan 2024

Shariq

The property seems to be old. The room is not sound proof so you will hear a lot of noise specially on weekends.
The staffs are good & helpful. The location is good.

Leisure Partner

8/10

Excellent

23 Jan 2024

Merlyn

Good value hotel. Great free parking.

It was a very nice looking facility with a few drawbacks. The hot tub is cold and maybe not even advertised as an amenity. I couldn't understand why no face cloths at all. They did bring two asap. Biggest issue was a quick shower with coolish water 2 of 3 days. Hot seemed to vary and only one day was it warm enough. Room was very quiet.

Friends_and_family Friends

10/10

Exceptional

16 Jan 2024

VaLori

The room was clean, the staff was very nice and helpful. The breakfast buffet is very good consisting of traditional American and Mexican dishes. We stayed there at the start of our month long vacation and returned at the end of the trip as well. Highly recommended.

Leisure Partner

2/10

Poor

06 Jan 2024

Nimisha

Good location but property is pretty run down. I had a terrible nights stay where I could not sleep due to their service room making so much noise I could hear into my room. They offered to let me switch rooms but all other rooms were equally noisy there was no point in moving. Would not stay here again.

Leisure Partner

4/10

Poor

30 Dec 2023

Sanjay

This property is located close to a good number of restaurants, and the hotel rooms were alright (at first glance!) .. But when we settled in for the night, we realized that there were bed bugs!! Could not sleep the whole night:-(..
The next day was yet another surprise.. There was no hot water in the bath and we had to manage with cold water instead. And this was not a one day problem but an issue on all the three days we stayed there:-(. I also believe there was black fungus on the ceiling!

I just wonder how this property has gotten a 4 star rating..

Leisure Family

6/10

Pleasant

20 Dec 2023

Raj

Hotel is lovely, only downside is walls between rooms are very thin. Also the toilets are hard to flush but I believe this is a local area rather than a hotel issue.

Leisure Pet

2/10

Poor

16 Dec 2023

Nubia

Definately not a 4 star hotel. It is old and smells like dust. There was mold in the shower.

Leisure Family_with_children

4/10

Poor

03 Dec 2023

Jacob

There was no microwave in the room. One was brought to the room without a working turntable, then it completely died. Had to get another one.
The minifridge was not cool enough, the food I bought went bad.
The bike in the gym is half working.
Lots of tile missing in the swimming pool.
The thermostat was falling off of the wall and held on by wires only.
Won't be staying here again.

Leisure