Name: Torre Sofia
Address: Av. Sayil 19, 77500 Cancún, Q.r, 9982603818, Cancún, 77500, MX

2/10

Poor

07 Jul 2026

Yunier

Desde que llegue fue una odiosa poder acceder a la habitación el codigo no funcionaba mas de 2 horas tube que esperar y al entrar a la habitación era un asco olía a podrido el baño ,un olor tan asqueroso que no podía soportar tube que abandonar la propiedad 3 horas después y jamás se me devolvió el dinero ,no recomiendo esa propiedad

Partner

6/10

Pleasant

05 Jul 2026

Gregory

The water pressure was weak in the shower, the shower head was clogged. Ran out of toilet paper multiple times. It felt run down, even the pools lights were broken. Felt like this like this places needs a little love, but it looks beautiful in photos and the views are nice. :)

Self

10/10

Exceptional

24 Jun 2026

YLi

Mi tercera vez en Torre Sofía y una vez más quedé encantada. Esta vez me hospedé en el apartamento 4D y la experiencia fue espectacular. Todo estaba impecable, cómodo y muy bien equipado. La ubicación es excelente, el ambiente tranquilo y seguro, y la atención siempre muy buena. Sin duda seguiré regresando y lo recomiendo totalmente.
¡Gracias por otra estancia maravillosa! 😊✨

Friends

10/10

Exceptional

04 Apr 2026

YLi

I had a great stay at Torre Sofia in Cancún. The apartment was clean, comfortable, and offered a lot of privacy, which made it perfect for relaxing. There are also shops and a pharmacy nearby, so it’s very convenient if you need anything during your stay. The staff was friendly and always willing to help.

If you’re looking for a place to enjoy a vacation, this spot is truly amazing.

The only downside was some confusion with fees before arrival. Expedia showed one price, but then the rental team asked to add an additional fee through their app, which was a bit frustrating. However, once we arrived at the property, everything was resolved smoothly.

Overall, a wonderful experience and I would definitely consider staying here again.

6/10

Pleasant

10 Mar 2026

Danny

Good location

Family

4/10

Poor

01 Mar 2026

Jovy

The unit itself was very spacious, clean and nice overall. Many areas of improvement are needed to for any future guests.

Bedrooms - Only 2 sad and flat pillows. Each bed needs 4 pillows for comfort.

Bathroom - There were 4 adults but only 3 bath towels at arrival. By the time we noticed on our first night, it was too late to ask for an extra bath towel because the office staff was gone for the night. More about towels, no face/wash cloth towels, no extra hand or bath towels of any kind. Had to exchange with the security guy on a nightly basis.

Upstairs bathroom shower - no water pressure and was cold water. The shower head was sprinkling making it unbearable. Our friends in the room had to come downstairs into our room and we shared taking turns to shower.

Pool - We stayed in the penthouse suite with direct access to the rooftop pool. The pin code door knob did not work to allow us back into our unit so we had to use something to prop the door open or else use the elevator to go down a level then access our main unit doors. Also, there are no pool towels for guests so we had to use our bath towels then exchange them for new ones in order to shower.

Hot tub - took 2 hours to fill... basically useless.

Garbage - tiny kitchen garbage can with no building instructions on where to put garbage when full. We had to ask the security guy for a new garbage bag. Also no place for recycling bottles or cans.

Friends

8/10

Excellent

20 Feb 2026

Jeffry

Clean, a bit noisy as it's on a very busy street, we were on the 4th floor. Make sure to check with the front desk for transportation to make proper connections to get to the Hotel strip or Walmart.

Family

6/10

Pleasant

11 Feb 2026

Garry

Towels extremely washed out
Road noise, windows are not insulated

Leisure Self

6/10

Pleasant

04 Dec 2025

Sheila

Wasn’t super impressed with the place - definitely not what the pictures show when booking online. The hot tub took forever to fill because the water was barely flowing plus it wasn’t hot water- mire like lukewarm. The shower water pressure was very minimal

10/10

Exceptional

18 Nov 2025

shauna

Jorge very helpful. Place was exactly as expected. Wish we had more time to enjoy.

Leisure Friends

8/10

Excellent

17 Nov 2025

Derek Roger

Very clean and convenient location. Door code was provided by front desk security and not provided in advance which was confusing as this is not what was communicated in the instructions.

Leisure Friends

10/10

Exceptional

11 Nov 2025

Eugene

Great place to stay with awesome staff

Business_and_leisure Friends

10/10

Exceptional

07 Nov 2025

Deandre Martinique

Highly recommend this stay! The room was clean and exactly as pictured. The area was very safe and accessible, and when I did get in touch with the staff they were very responsive and helpful. The rooftop pool was great, albeit the tiling definitely needed to be cleaned but it was a nice addition to the stay. There are TONS of restaurants in the surrounding area and right across from a mall with a grocery store inside. This location was very convenient as it was both close to the city area and the beach as well (about 10-25 min drive away depending on which beach you were going to) One of my few drawbacks was that the shower head was not working very well and our room didn't get a cleaning refresh as per their policy for a week's stay until the day before we were leaving.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Mary

This was my Second Stay here and Both Time I Enjoyed myself staff was Friendly and security was Great The Area was in a Great location near the Mall about 5-7 minutes Walk I will definitely Be back Again .. From Atlanta Ga

Leisure Self

10/10

Exceptional

14 Sep 2025

Juan Pablo Reyes

What's not to like? It's the perfect place to stay if you want a nice and cozy vacation with eveything you need in walking distance. Also to mention the service and staff are wonderful, they make you feel at home. We will certainly be back! :)

Leisure Partner

10/10

Exceptional

07 Sep 2025

Guillermo

Nice clean apartments feel like home

10/10

Exceptional

24 Aug 2025

Shavonta

Had a great 1 night in penthouse will definitely book again

Business_and_leisure Partner

8/10

Excellent

06 Aug 2025

Sebastian

Great apartments with great amenities. The only issue is sometimes there was not enough water pressure but I think it is a city issue

Leisure Partner

8/10

Excellent

29 Jul 2025

Silvia

Mi estancia fue buena y las personas que trabajan ahí fueron muy amables. Lo único que faltó fue lavadora y secadora y las cosas esenciales que siempre encontramos en otros rentals como sal, pimienta, aceite… así que tuvimos que comprar para poder cocinar. Pero pese a eso, recomiendo este lugar. Buena ubicación, bonito y cómodo.

Leisure Family

10/10

Exceptional

26 Jul 2025

Haydar

So nice place and friendly and helpful staff

Leisure Self

10/10

Exceptional

22 May 2025

Kedjeloba

Great location. Clean and spacious apartment. Good wifi and convenient for remote working.

Business_and_leisure Self

10/10

Exceptional

22 May 2025

Kedjeloba

Good central location in Cancun city. The place is good for remote working. It has a nice coworking space. Good wifi. Help full staff. The apartment is clean and spacious. I recommend.

Business_and_leisure

10/10

Exceptional

03 May 2025

Jurdy

Location modern

Great location. Really clean and modern. Very safe security.

Business

10/10

Exceptional

17 Mar 2025

CLESIA

Well maintained and super clean.

Leisure Family_with_children

6/10

Pleasant

07 Mar 2025

Thomas

Plumbing problems detracted from a nice place.

Plumbing problems detracted from a nice place. Location was great. Right beside the mall. Check in was a hassel as it was all done online. Someone finally came to help. Lots of room. Could have used more towels, cutlery, plates, etc. No dishwasher or oven. The main floor bathroom had a bad sewer smell. Both showers had a cover over the drain. I'm guessing for the same reason. The hot tub was nice but took forever to fill. The hot water heater is 50 litre, not gallons so you ran out of hot water after 5 min. Therefore, you had to wait 20 min for it to get hot again. This made filling the tub a 4 hour process. At least the tub had a heater so it kept it warm once it was filled. The small water heater would make showering for 4 people impossible unless your spaced it out. At one point, the shower upstairs stopped completely for a few minutes. Sink drains also ran slow. No tv in the living room. Roof top pool was nice but had a film over it. Some fixtures were dusty. The air conditioning wasn't on so it was very hot when we arrived. This place could be amazing but fell short because of these issues.

8/10

Excellent

02 Mar 2025

Ifigenia

Really good location and clean apartment. Only thing I would say could be improved is just the power of the showers aside from that great stay!

Leisure Partner

8/10

Excellent

14 Feb 2025

Reza

It is close to a very noisy intersection, and our room was facing that intersection. It didn't bother us too much though.

Leisure Family

10/10

Exceptional

12 Feb 2025

Robert

A great place at an amazing.

I cant suggest this place enough. The staff the property and location are all better than i could have hopped for. The cost is second to known. Best price around.

Self

6/10

Pleasant

07 Feb 2025

Tuncay

This place is a good budget-friendly option, conveniently located near a shopping center and several restaurants.

However, noise was a major issue. The unit has large single-pane windows that provide no sound insulation:

- A busy roundabout in front of the building, you’ll hear every honk and loud exhaust/engine.
- A nearby nightclub/concert venue plays loud music until 4–5 AM, even on weekdays.

I was recovering from a dental surgery, and the constant noise made it unpleasant.

If you’re not sensitive to noise, this would could work well for you. But if you need peace and quiet, it may not be the best choice.

Leisure Partner

8/10

Excellent

06 Feb 2025

Nadine

Location was on busy street, short distance to shopping mall and many restaurants.

Leisure Family

10/10

Exceptional

13 Jan 2025

Rolonda

I would book again

8/10

Excellent

03 Jan 2025

Xenia D

The efficiency E-1 was nice and comfortable. The traffic noise was endless. All night and day you could hear traffic.

Leisure Partner

10/10

Exceptional

27 Dec 2024

Tamara Yvonnejinai

This was my second time at this property and it's clean and everyone is nice. I love it

Leisure Partner

10/10

Exceptional

17 Dec 2024

YLi

El lugar esta muy bonito, tranquilo, limpio. Las instalaciones están impecables. El gym, la piscina que se encuentran en el rooftop dejan ver un paisaje hermoso de Cancún. El desayuno y el servicio del restaurante también fue excelente. Las habitaciones Justo lo que se busca si quieren pasar una estancia tranquila en un lugar limpio y con comodidades. El único problema (y no lo llamaría así) pero percance fue a la hora de hacer el checking que se tardo un poco xq no habían mandado el link de pago. Por lo demás, muy recomendable

Leisure Partner

10/10

Exceptional

28 Nov 2024

Eugene

Great place to chill

Business_and_leisure Self

10/10

Exceptional

23 Nov 2024

Mahmoud

Extremely well and clean place. Close to pretty much everything!

Business_and_leisure Family_with_children

10/10

Exceptional

22 Nov 2024

Evan

Great, large, and convenient space

Great space, very large, and safe location. And great communication. The building aslo has a lot of great amenities like a coworking space and a rooftop pool.

Self

10/10

Exceptional

14 Nov 2024

Dustin

Nicely located

10/10

Exceptional

15 Oct 2024

Dwayne

Excellent property. Clean, Modern and close to many amenities. The only thing was it is a noisier part of town which can be heard during night.

10/10

Exceptional

05 Oct 2024

Carlos

Nice place for couple of days

Leisure Partner

10/10

Exceptional

08 Sep 2024

Robert

The place was astoundingly good. Amazong staff and cute little cafe on the first level.

Self

2/10

Poor

20 Mar 2024

YADIR

Poor customer service never answer the phone provided or e mail even thru the Expedia application I have to wait over 45 min to some one open the door for my room because was no code and the code sent out even when I email requested one to be sent out definitely no good experience I was very disappointed with the customer service just don’t care about the guest 2 days later I got a new email just to remind the my check out was at 11 am very bad way to take care customers

The condominium is very nice and clean on a very noisy avenues you won’t sleep and my room towels where new but never washed and I have to buy toilet paper for the days the I was there it was none in the restroom only like a 1/4 left on it not enough for a 3 day and 2 night stay

Leisure Family

10/10

Exceptional

21 Feb 2024

David

A new property. Photos of our apartment were accurate.

Leisure Partner

10/10

Exceptional

02 Feb 2024

Craig

Beautiful spot in a busy area.

Leisure Partner

8/10

Excellent

29 Dec 2023

Michelle

Nice units but bare minimum service

This place is conveniently located near las Americas mall and close to downtown. It’s about 10 min away from the beginning of hotel zone so you’re not paying for the high resort fees.

Pros: spacious two bedroom, bed was comfortable, unit was clean and they have a 25/7 security guard so felt safe and it’s in a quieter neighborhood

Cons: they don’t clean your room daily, only 1x a week if you stay there for a week which is not ideal since most people don’t stay at a place for that long. Shampoo, body gel are both on the lower quality end and smelled so make sure to bring your own. They don’t have any extra toiletries or TP. Need to ask for extra towels

The front door is a bit of a pain as you don’t have a code to get in, the security guard lets you in but if they aren’t there (which happened 2x) we had to knock on the door and wait a while.

The communication and English isn’t the greatest but it does the job when communicating

The elevators are extremely small and can fit maybe 4 skinny people. There isn’t a safe or much hangers - had to ask for this. Cleaning seems sup par and there’s a connection to washer and dryer and a tv in the living room but no appliances so it seems half done. The pool isn’t heated either

I would stay here for the price but the view outside the hotel is not the nicest.

Friends_and_family Family

8/10

Excellent

27 Dec 2023

Yashar

The owner and the guard were very helpful and quick to respond.

Leisure Self

8/10

Excellent

27 Nov 2023

Aldo

Nice property and rooftop pool. Walkable to mall and easy to get Ubers.

Leisure Family

8/10

Excellent

21 Nov 2023

Anthony Fat-Chung

Safe area in downtown Cancun, walkable to take the bus to the hotel area as well as to the ADO bus. Luxurious apartment with plenty of space as well as rooftop pool. Has security in front of lobby at all times. Only minus is occasional lack of hot water in shower.

Leisure Self

10/10

Exceptional

20 Nov 2023

Xianglong

Very good

8/10

Excellent

22 Oct 2023

Erwin

Spacious apartments for a good price

This was our first stay on our roadtrip across the Yucatan. Arrived here after our flight landed and picked up the rental car. Property entrance was tricky to locate at first, but got help from the man at the desk. It's not a typical hotel, rather a building with several apartments and even some meeting rooms. It looked pretty much brand new and it was nice to stay in a spacious apartment for our first two nights after being cramped in a plane for 14 hours. Access to the rooms is with a pass key, so you don't have to worry about a card or key going missing. The communication was a bit lacking, because they told me I still had to pay (which I didn't have to). But this was resolved quickly with the help of Google Translate. The rooftop pool looks great! We had it all to ourselves since it was low season. Parking underground was perfect since the weather was super hot at the time. Friendly employees and great looking apartments all around. Would recommend!

Partner