Name: Suites Malecon Cancun
Address: Av. Bonampak Sm 6 M1 L1, Cancun, 77500, MX

2/10

Poor

15 Jul 2026

Ethan

When I check out early they didn’t refund and declined the connection

10/10

Exceptional

14 Jul 2026

Yeney

Seguro limpio y acceso rápido al mall

10/10

Exceptional

14 Jul 2026

JAIME

.

10/10

Exceptional

12 Jul 2026

Gerardo

Lugar Mui lindo

Friends

10/10

Exceptional

09 Jul 2026

Justice

I will say be careful with makeup or food on the bed because they will potentially hold your $100 deposit but other than that it was great

Partner

10/10

Exceptional

06 Jul 2026

Charles

Awesome staff. Very nice hotel

Self

10/10

Exceptional

01 Jul 2026

Alyssia

Ants by back door...couldn't get TV to work...the view is a building with graffiti all over it.

Partner

8/10

Excellent

27 Jun 2026

jenifer

I really loved the people that worked there and my room was very beautiful with a wonderful view and the cleaning staff were very kind and courteous and did a wonderful job every day. The air-conditioning worked great.

Self

8/10

Excellent

21 Jun 2026

Teresa

The room was clean, sometimes shorted on face cloths or hand towel. I stayed 2 weeks and had to ask for the sheets to be changed after 1 week.
Staff was helpful when needed.
It’s a great hotel, and very close to the mall.
Internet was not the best.
Need to get tv channels that show movies for English visitors.

Self

10/10

Exceptional

20 Jun 2026

Ognjen

Nice room,clean,pool is nice,only gym needs new equipment,overall nice place to stay

Self

6/10

Pleasant

09 Jun 2026

Aksana

The room smelled very bad. Uber does not arrive at the hotel entrance.

Self

2/10

Poor

06 Jun 2026

yanet

.

10/10

Exceptional

03 Jun 2026

Arnold

Ai

10/10

Exceptional

03 Jun 2026

Marcel

Excellent hotel with great view and location. Clean clean clean and updated. Refrigerator in room and flat screen TV with internet. Walking distance to mall and Walmart. 5 stars

Self

8/10

Excellent

28 May 2026

Lydia

Did not like the very noisy nearby bull ring they use every night for extremely loud disco bar …because of that alone; I do not recommend as they make noise in very night until 3 am!!!!!

Self

10/10

Exceptional

25 May 2026

Marcel

economy room was fine for short stay.. Price was fair. Location was nice.

Friends_and_family Friends

10/10

Exceptional

25 May 2026

Sheila M

Incredible views over the lagoon and out to the ocean. Nearby shopping had excellent services. Great restaurants nearby.

Partner

10/10

Exceptional

23 May 2026

Juan

Excellent location! Great amenities and helpful staff!!! Parking was simple and easy, close to everything!!

10/10

Exceptional

20 May 2026

Marcel

Clean room nice staff

10/10

Exceptional

17 May 2026

Marcel

Great hotel

4/10

Poor

16 May 2026

Kseniia

Our stay at Malecon Cancun lasted 2 weeks, and unfortunately this is not a place for peaceful rest. Almost every night there were loud shows, parties, and events nearby, with music and microphone announcements continuing late into the night, making it very difficult to sleep.

The apartment had a beautiful view, and the service team was extremely responsive — most requests were handled within minutes, which we truly appreciated.

However, there were many maintenance and comfort issues: tiny ants, a dirty and uncomfortable sofa with a bad smell, poor kitchen equipment (dull knives, no spatula, scratched pans, damaged cutting boards), very few outlets, a broken wardrobe door, and a balcony door that was extremely hard to open. There was also no drying rack despite having a washing machine.

The hotel area itself feels old and poorly maintained. The infinity pool does not match the Expedia photos, with dirty glass and loose pool tiles.

Overall, the view and fast service were the main positives, but the constant noise and lack of maintenance made the stay hard to enjoy.

Partner

10/10

Exceptional

15 May 2026

Maunzel

I’ll be back! Thank you!

10/10

Exceptional

12 May 2026

Ana

Clean room great staff and good view

Partner

10/10

Exceptional

12 May 2026

Johnatan alexander

Todos bien

Partner

10/10

Exceptional

11 May 2026

GLOIRE LOUISETTE

The service was excellent. I'd recommend it to anyone visiting Cancun.

10/10

Exceptional

10 May 2026

Joann

Great locations walking distance to mall and restaurant. Can get noisy at night

10/10

Exceptional

09 May 2026

William Jesús

El Hotel y la recámara me parecieron lugares muy limpios y ordenados, la habitación fue cómoda, tenía los equipos adecuados para una agradable permanencia como refrigeradora, secadora de cabello, plancha, caja de seguridad, etc. El hotel se encontraba en una zona muy segura. Me gustaría que el personal hubiera sido más atento y servicial con el huésped.

Family

10/10

Exceptional

07 May 2026

Marcel

Nice hotel clean room good location

Friends_and_family Friends

8/10

Excellent

05 May 2026

Yamile

Muy buenas condiciones, pero se oye demasiado música en las noche desde afuera de la instalación.

Partner

10/10

Exceptional

01 May 2026

Marcel

Nice room and clean

Self

2/10

Poor

29 Apr 2026

Brandy

This property is very run down. The owners of the suites do not update the furniture. The sofas were like sitting on plywood and the dining chair cushions were sunken in. The hot water only lasted for a few minutes. We had to take cool showers. We were 4 adults. There were ants in the kitchen. There was no dish soap or sponge provided to clean the dishes. I had to call the front desk with my cell phone. I couldn’t reach anyone from the room phone when I called the numbers that were provided. We left 2 days early because we didn’t want to spend the rest of our vacation in a place like this. This property needs a major overhaul.

Family

10/10

Exceptional

28 Apr 2026

Boya

Very clean room, we are very happy with the front concierge service.

Partner

10/10

Exceptional

26 Apr 2026

Marcel

Great hotel

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Marcel

Excellent stay. Great price and nice room

Self

6/10

Pleasant

19 Apr 2026

Leopoldo

No parece hotel

Partner

10/10

Exceptional

15 Apr 2026

Marcel

Clean nice comfortable room. Very nice stay 👍

Self

10/10

Exceptional

14 Apr 2026

Craig

Hotel was great, it was in a very walkable area. Staff was very kind and the rooftop pool was clean and nice.
10/10

4/10

Poor

13 Apr 2026

Linda

The Hotel is very run down, including the pool which is my opinion isn't even safe to get in (you risk cutting your feet) It smells moldy in lobby/common areas and room (we kept AC off for this reason as it just blew around moldy air) Front desk is rude and act like your bothering them from check in to check out. The towels are old and gross and good luck getting a washcloth. There is NO restaurant or bar. The outdoor areas do not look like the pictures and are not inviting at all. This is honestly the worst hotel I have probably ever stayed in. The only good thing about this hotel is Danny who runs security on floor E3 when you get on the elevator to go up. He was super friendly and helpful! I hope they pay him well!

Partner

10/10

Exceptional

10 Apr 2026

Marcel

Great

Friends_and_family Friends

10/10

Exceptional

09 Apr 2026

Isis

This place is grate if you want a relax place. The pool is always empty, the view is amazing, and the amenities are great . I have to mention as well that you get access to a door to enter to the mall , how awesome is that!!

Partner

10/10

Exceptional

06 Apr 2026

Francisco

Ok

10/10

Exceptional

04 Apr 2026

Marcel

Nice hotel with great view and nice rooms with comfortable bed

Friends_and_family Friends

4/10

Poor

03 Apr 2026

Kart

The pictures definitely paint a better picture than what the facilities actually were. Parking seemed to be straightforward, until we were directed to different places by 3 different employees. Eventually, we asked for the employee to come and show us exactly which spot we could park in, to avoid having to circle around the car park again. Once parked, the car park did feel safe which is positive.
The room, at first, seemed fancy (we were in a 2 bedroom family suite), and the view impressive - albeit to an abandoned hotel and next to an open air karaoke bar that was blasting music until around 3 am. On closer inspection, the room was average at best. The fridge hadn't been plugged in, there was a sewing needle on one of the chairs, cutlery was dirty and had an uneven amount of things. The dining table chairs were so wobbly that I think they were held together by gum. There as a massive draught coming from closed windows. The hotel also requests a 1000MXN deposit in cash. The pool is big but the whole area has about 4 sunbeds. I am glad there was only 1 other person using the space whilst we were there. Overall, it was fine for one night but I am very glad we didn't stay longer. However it is worth if you want to be next door to a shopping centre and secure parking.

Family_with_children

2/10

Poor

03 Apr 2026

Mike

Nothing is good about this property

10/10

Exceptional

31 Mar 2026

YOMEINI OSDIVER

Good

10/10

Exceptional

31 Mar 2026

Marcel

Very nice hotel. Good view and fridge in room

Friends_and_family Friends

10/10

Exceptional

31 Mar 2026

Linda

Two bed apt: Nice apt, very spacious, a little noisy but no problem.
Small problem when arrived, patio door didn't lock and there was no key in the bedroom to balcony door, but notified maintenance and within fifteen minutes door was fixed and key was located. Great service.
Super handy for Plaza Las Americas and downtown Cancun. A great stay and I would recommend it.

10/10

Exceptional

25 Mar 2026

Charlotte

Stunning view, you could be in bed and watch the sun raise and the hot tub on the balcony was incredible! Staff were super friendly too, both the front desk and the security guard.

Partner

10/10

Exceptional

24 Mar 2026

Marcel

Great room and staff

Friends_and_family Friends

10/10

Exceptional

23 Mar 2026

Santiago

Good

10/10

Exceptional

19 Mar 2026

Carlos

Great place near malecon

Partner

6/10

Pleasant

16 Mar 2026

Vincent

The suites furniture was stained all over and we did notice cockroaches but other than that it was a decent experience. It’s kind of hard to sleep at night because a bar across the street plays ridiculously loud music all hours of the night. The mall right under has great food but the hotels close proximity to local markets made it a quick cab ride to cheap street food.

Family

8/10

Excellent

16 Mar 2026

Kevin

Check in is difficult including having to leave a $100 cash deposit instead of credit card deposit.

Partner

10/10

Exceptional

14 Mar 2026

Chris

Yes

2/10

Poor

13 Mar 2026

Andrew

not a good place, not honest staff

10/10

Exceptional

13 Mar 2026

Marcel

Wonderful rooms great staff great location. Very nice stay and will recommend to family and friends

Friends_and_family Friends

6/10

Pleasant

11 Mar 2026

Jared

NOISIEST hotel, ever! Located on a busy avenue, with a nightclub that plays music to the wee hours, a bullfighting arena with many loud events, and motorcycles gunning their engines all night long. You will definitely need earplugs.

Room was nice. Bathroom was all tile and glass. Bed was relatively comfortable. Pool is nice. Great to have a microwave and fridge in the room. Coffee maker is provided, but without any coffee.

Partner

8/10

Excellent

11 Mar 2026

Cathy

I felt very safe during my stay and liked the convince to the mall.

Self

8/10

Excellent

11 Mar 2026

Wendy

The room was spacious and comfortable.
The staff were pleasant and helpful.
There were a few maintenance issues.
Noisy at night from nearby bars.
Overall, I enjoyed my stay.

Partner

10/10

Exceptional

10 Mar 2026

Aran

Great stay

10/10

Exceptional

08 Mar 2026

Marcel

Very nice hotel with great location, friendly staff and nice rooms with fridge

Friends_and_family Friends

10/10

Exceptional

27 Feb 2026

Tylor

Staff is great accomodations are clean location is excellent and the view is wonderful!

Self

8/10

Excellent

25 Feb 2026

Grant

Great property, friendly staff. WiFi sucks

Self

2/10

Poor

23 Feb 2026

Jorge Manuel Meza

Zero Stars – Absolutely Do Not Recommend

Our stay at Suites Malecon in Cancun was one of the worst travel experiences we’ve had.

From the moment we arrived, the check-in process was disorganized and frustrating. The staff seemed uninformed about the reservation details, and communication was poor. We were given unclear instructions and had to repeatedly ask basic questions just to understand where to go and what was included.

The property itself was extremely loud. The noise level made it nearly impossible to relax or sleep. The “ambience” advertised online is completely misleading — it felt chaotic rather than comfortable. If you are looking for a peaceful or restful stay, this is not the place.

One of the key amenities listed was a hot tub, which was a major reason we booked. It did not work during our stay. There was no prior notice, no signage, and no real solution offered. That alone felt deceptive.

Overall, the listing on hotel booking sites and Travelocity does not accurately reflect the reality of this property. Several amenities were either not functioning or not as described. The experience felt misrepresented and poorly managed.

We would absolutely not recommend this place to anyone. There are far better options in Cancun that value their guests and deliver what they advertise.

Zero stars

Partner

2/10

Poor

23 Feb 2026

Jorge Manuel Meza

Zero Stars – Absolutely Do Not Recommend

Our stay at Suits Malecon in Cancun was one of the worst travel experiences we’ve had.

From the moment we arrived, the check-in process was disorganized and frustrating. The staff seemed uninformed about the reservation details, and communication was poor. We were given unclear instructions and had to repeatedly ask basic questions just to understand where to go and what was included.

The property itself was extremely loud. The noise level made it nearly impossible to relax or sleep. The “ambience” advertised online is completely misleading — it felt chaotic rather than comfortable. If you are looking for a peaceful or restful stay, this is not the place.

One of the key amenities listed was a hot tub, which was a major reason we booked. It did not work during our stay. There was no prior notice, no signage, and no real solution offered. That alone felt deceptive.

Overall, the listing on hotel booking sites and Travelocity does not accurately reflect the reality of this property. Several amenities were either not functioning or not as described. The experience felt misrepresented and poorly managed.

We would absolutely not recommend this place to anyone. There are far better options in Cancun that value their guests and deliver what they advertise.

Zero stars

Partner

10/10

Exceptional

21 Feb 2026

Grant

Amazing, clean, comfortable. Internet sucks but aside from that amazing property!

Self

10/10

Exceptional

18 Feb 2026

Joshua

Staff were helpful and great. Nice views, pool, room

Friends_and_family Friends

6/10

Pleasant

17 Feb 2026

Todd

This is a nice place by carribean standards, but a little tired. Could do a better job cleaning and keeping the place updated. Overall good value if you are looking for a spacious place.

Family

6/10

Pleasant

15 Feb 2026

Sarah

It got the job done. Only 1 room key and 1 building key was inconvenient. You had to trade the key in for pool towels- couldn’t go back and forth for food and drinks. The pool was absolutely frigid. Little things would go a long way, paper towels, dish soap, more than 1 fork ect. No basics- coffee filters, salt &pepper.

Leisure Family

8/10

Excellent

12 Feb 2026

Marian

Was not bad

10/10

Exceptional

12 Feb 2026

Tatiana

I had an excellent experience staying in Suites Malecon Hotel. The staff treats you like a VIP guest. This hotel is very well maintained. The apartment was spotless, with super comfortable bedding, and a beautiful view. I would stay there again.

Leisure Self

10/10

Exceptional

11 Feb 2026

Martin

Great location

Leisure Self

2/10

Poor

08 Feb 2026

Maria

Noisy

Family

4/10

Poor

08 Feb 2026

Audrey

On entend l’occupant de la chambre voisine ronfler. Musique ultra forte qui provient de l’extérieur à 7:30 le matin. Dépot en argent comptant uniquement.
Propreté de la douche douteuse.

Leisure Partner

8/10

Excellent

08 Feb 2026

Dimitrios

None

Leisure

10/10

Exceptional

05 Feb 2026

Doug

Yes

Business_and_leisure Family

10/10

Exceptional

05 Feb 2026

Isaiah

Experience was amazing, staff was very resourceful and environment was amazing! The only minor prince I had was water from shower would only stay hot for about ten minutes and would immediately get cold.

6/10

Pleasant

03 Feb 2026

Patricia

Room wasn't that clean

Leisure Family

2/10

Poor

30 Jan 2026

Christiaan

Paid more for room with hot tub that only filled about 6 inches with warm water and shut off, then room had no hot water at all to shower. Room has a small boiler that doesn't hold enough hot water.

Business Self

2/10

Poor

25 Jan 2026

Oliver

I walked in to check it out. It was the most foul smelling, decrepit hotel I have ever stayed at

Leisure Self

10/10

Exceptional

24 Jan 2026

George

I’ve stayed many times.

10/10

Exceptional

23 Jan 2026

Jaheim

Well respectfully environment.rooms were well maintained. Every morning cleaners would request to clean the room

Leisure Partner

6/10

Pleasant

18 Jan 2026

Rafal

The best parts were the pool and the view from the room. The room was alright but if you want a balcony that's substtialy more $ and then you can compare to all inclusives. Worst for last is the loud music from the bar outside. Bring earplugs.

Business_and_leisure Self

8/10

Excellent

12 Jan 2026

Matthew

The location is great. It is attached to the local shopping mall which is very large. There are a lot of choices for food and entertainment nearby. The room was enough space for our party of 2 adults and 3 children. The kitchen was enough to make our own meals if we chose to. Our children has their own bathroom and shower. It was nice to have our own bedroom with a view of the ocean and lagoon. Locating the parking was a little strange at first but easy to get the hang of. The traffic around the hotel can get busy but not terrible. The balcony of our suite had a nice view as well. Would stay again.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Justine

Clean room. Polite and helpful staff. Good location.

Leisure Friends

2/10

Poor

11 Jan 2026

Shasha

Expedia is a really bad third platform. It shows 5 persons

2/10

Poor

06 Jan 2026

Kervin

The staff refused to give new bath towels and responded don’t you already have some (we were here for days with no new towels). There was a black substance that was all over my sheets every day. The soap dispensers weren’t refilled when they cleaned the rooms and were not full upon arrival so we ran out day 3. The infinity pool is NOT an infinity pool it’s just a rectangular pool with dirty glass and dirty chairs. Pool towels were not always available. The building across that is a part of the view is COVERED in graffiti but that is not in the pictures they advertise. The carnival across the street was very loud and we could hear it. The shutters on the balcony didn’t close and some of the hot tub jets did not work. Not worth the money at all. You only get one room key even if you have 2 guests and you have to give your room key in order to get any pool towels so you can’t even get back to your room.

Leisure Friends

10/10

Exceptional

03 Jan 2026

Mar

The room is clean. the staff are nice. the location is great.
Checked-in Dec 29 - checked-out Dec. 31

Partner

10/10

Exceptional

03 Jan 2026

Luis

Excellent service

Leisure Family

10/10

Exceptional

02 Jan 2026

Katiuska

El hotel esta super limpio la atencion estupenda y tieneun mol debajo super lo recomiendoal 100

Family

6/10

Pleasant

30 Dec 2025

David

Smelled old tv did not work staff was nice seemed more like a hostel than hotel.

10/10

Exceptional

30 Dec 2025

jorge

Place was nice, clean and when the walking distance to a lot of restaurants and stores

Friends_and_family Family

2/10

Poor

29 Dec 2025

Natalie

This is a terrible place and would never recommend it to anyone. The bathroom was not clean. The shower had water streaks all over the glass and the shower rod was rusty. The fridge had rust on it in numerous places inside and out and had mold on it as well. The couch was dirty looking and not comfortable. The closet door was not operable. They also charge for someone to just come and visit and talk for a couple hours even if they are not staying in the room!! Who does that?! This place is absolutely ridiculous. They do not know about customer service. Trying to get it all figured out there is no manager to talk to, to rectify the situation and going back and forth to get it fixed. It was completely unacceptable for us and they will not refund our money. I am not staying in a place that is unsatisfactory and dirty. They did not even offer another room, so we had to find another place at the last minute to stay. I should not have to be forced to stay at a place that is unsatisfactory and not clean like we expect and not get even a partial refund. I was fine to pay a \"penalty fee\" but they will not even except that and refund me the rest.

I recommend not to stay here. I have been to Cancun several times and will never recommend or stay here ever.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Dominique

Clean room

8/10

Excellent

28 Dec 2025

Albert

Everything was smooth, very safe building and mall really close to walk to

Leisure Partner

2/10

Poor

27 Dec 2025

Shaun

security stole my necklace (night security) and the Gm did nothing about! I seriously don’t recommend the guest are not first priority! It’s more sad and distributing than anything … but my lawyer is on it that necklace was 4200 bucks!

Leisure Partner

8/10

Excellent

27 Dec 2025

SUZY

the hot tub was same temp as the pool. cushions on pool need new covers. There need to be kinder regards to support dogs, and less fee at end if you left a stain on the sheets, that will wash out, charge from 75 dollars usd , I complained and reduced to fifty dollars usd. was light pink drainage from a medical procedure. washes out completely. Loved the location

Leisure Partner

8/10

Excellent

27 Dec 2025

Terry

Exceptional staff

2/10

Poor

23 Dec 2025

Hassen

To begin with, the room was not properly cleaned, and the air conditioning emitted an extremely unpleasant musty smell. They never provided us with clean towels or extra toilet paper, even though they saw that we had children and that we were staying there for a couple of nights. The worst part was the mistreatment by the staff. We identified Lazaro, one of the security guards who yelled us and insulted us with false accusations. I will never return to this hotel, nor will I recommend it to anyone.

Leisure Family_with_children

8/10

Excellent

16 Dec 2025

Charnissa Lavette

However, the hotel was extremely frugal with towels and toiletries. We had to call multiple times just to receive additional or basic supplies. It’s common sense that if there are two adults in the room, there should be two full sets of towels. Each time I called the front desk, I was questioned about why I needed extra, which was frustrating and unnecessary.

The only time the room was fully stocked and thoroughly cleaned was after I left a tip. While I understand tipping for exceptional service, I should not have to tip daily just to receive basic housekeeping and adequate supplies. The room was already paid for, and standard service should not be conditional.

Business_and_leisure Partner