Name: City Express by Marriott Cancun
Address: Calle Nichupte S/M 8 MZ 1 LOTE 4, Cancun, 77500, MX

10/10

Exceptional

26 Jul 2026

Adrian

Amazing location 7 minutes from the beach, nice pool, friendly staff, good breqckfast and amazing price!

8/10

Excellent

10 Jul 2026

Mirna

Cuartos limpios, cama cómoda, personal amable y atento, desayuno incluido decente y se agradece. En general, estancia placentera de una noche. Solo el A/C hace un poco de ruido.

Partner

10/10

Exceptional

07 Jul 2026

YANIRA

Great stay

Family_with_children

8/10

Excellent

18 May 2026

Miguel Alberto

Mi cuarto estaba a un lado de una pequeña terraza, misma que quedó llena de latas de cervezas. Al otro dia, quienes limpiaban hacían un ruido como si removieron tambos de petróleo en una refinería.

No dejaron descansar.

Friends_and_family Friends

8/10

Excellent

04 May 2026

Xiaoyuan

Good place.

Partner

10/10

Exceptional

18 Apr 2026

Eduardo

Very good

6/10

Pleasant

01 Mar 2026

Dorothy

Hotel is in transition. Upgraded room was minimalistic.

8/10

Excellent

10 Jan 2026

vanessa

Very friendly staff clean rooms

Leisure Family

8/10

Excellent

08 Jan 2026

Chelsea

If you are just looking for a bed and shower with no bells and whistles, this place is a great value.

Leisure Partner

2/10

Poor

04 Jan 2026

Blaz

Room was wet and smaller than picture, smells was mold and bed sheets was damp, bathroom was uncomfortable and small , hallway was slippery. Food was not tasty

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Svitlana

Clean room and relaxing bed

Leisure Self

4/10

Poor

26 Nov 2025

Aron

Hotel was under construction, there’s nothing wrong with that. The issue was that there was trash, nails,metal parts and dust all over the lobby that we had to cross over when ever going out and in of hotel.
Also I saw 2 cockroaches, one in the floor and one in the bed.

Family_with_children

10/10

Exceptional

26 Oct 2025

Claudia

Excellent service

10/10

Exceptional

03 Sep 2025

Jessica

It was nice clean rooms they aren’t all updated and nice as in the pictures but still service was great! If looking for a room with a mini fridge you will only get that here if you get the suite. I didn’t get to use the pool during my stay due to personal reasons. Also some lower level floors you will hear lots of noise from either luggage being rolled around most of the night, or if near a balcony the noise of someone dragging the chairs and tables at night. Plus side you have the big mall across the street with restaurant area.

Business Family

2/10

Poor

03 Aug 2025

jian

Mold on bath towel and wall

Leisure Family

6/10

Pleasant

11 Mar 2025

James

Locked us out of our room before our second night. Told me I needed to pay for that night because I had not paid for it. Had to show them my receipt and wait for them too long. Run down older hotel. Certainly should not be a Marriot

Business_and_leisure Friends

2/10

Poor

08 Mar 2025

Sean

I reserved on Orbitz total cost 84 dollars or so they wanted to charge me 150 and finally settled on 120

Family_with_children

8/10

Excellent

26 Feb 2025

Eliseo

Hard to get to hotel by car

Leisure Partner

6/10

Pleasant

20 Feb 2025

Shaima

Rooms did not have refrigerators. No cribs for infants.

Leisure Family

6/10

Pleasant

20 Feb 2025

Masood

No phone to contact front desk
Smelling bathroom

6/10

Pleasant

18 Feb 2025

Sear

The property did not have cribs for infants. Also the rooms did not have mini coolers/ refrigerators.

Leisure Family

8/10

Excellent

14 Feb 2025

Alexander

The staff was very cordial and helpful

Leisure Self

6/10

Pleasant

03 Feb 2025

Jacobo

Front desk by the breakfast room was hot no clean

6/10

Pleasant

31 Jan 2025

Verified traveler

Very Bad. Wont repeat it

It was a very basic hotel. More like a motel. Paid so much for a motel..

Business

10/10

Exceptional

30 Jan 2025

Alba-Leea

Stopped by for a night before we flew out the next day but our short stay was good, clean, convenient, and comfortable

Leisure Family_with_children

4/10

Poor

29 Jan 2025

David

Old and dirty rooms

2/10

Poor

15 Jan 2025

ASHISH

Marriott should close it
My worst marriot experience ever till now
Property is old and poorly maintained

Leisure

8/10

Excellent

01 Jan 2025

Seon

I really liked how housekeeping cleaned the whole room every day. You don’t get that in the United States not even in more expensive hotels nowadays, their rooms are simple. There is no microwave or fridge. The breakfast staff and the size of the breakfast area seemed overwhelmed with guests most mornings so expect to stand in line and to wait for food to be replaced. They serve what I assume is Mexican breakfast . There is eggs,mole ham and cheese, yogurt, jelly bread, and pastries, as well as tea and coffee. The hotel is walking distance to the mall which we really really enjoyed.

Leisure Family_with_children

8/10

Excellent

22 Nov 2024

Mahal

We transferred here before our trip the next day. Comfortable clean and right next to mall and public transportation.

Staff was courteous.

Leisure Family

2/10

Poor

19 Nov 2024

Thomas

Poor aesthetic poor quality room
No pillow
No wash cloth
However - staff were honest and accommodating

Business_and_leisure Family

4/10

Poor

21 Aug 2024

Kata

La habitacion muy simple, seria bueno las remodelaran por completo pues todo incluyendo las camas son viejas!

Business Family

2/10

Poor

20 Aug 2024

Carline

Checked out within hours.

Leisure Partner

6/10

Pleasant

05 Aug 2024

Melanie Christy

Very outdated compared to the pictures and it was very noticeable

Leisure Family

8/10

Excellent

22 Jul 2024

David

Good!

Leisure Family_with_children

2/10

Poor

29 Jun 2024

Amelia

Stuffy. Doesn't smell good. No shuttle service, which I asked for, specifically. First I was told, yes, he will arrange for shuttle. Then, no, because of so.e federal legislation/highway something something. Terrible terrible experience.

Leisure Family

4/10

Poor

22 Jun 2024

Maria de lourdes

El lobby olia a axila rancia todo el día. El aire acondicionado viejisimo quebhacia mucho ruido y no enfriaba bien. La cama se sentia con humedad al igual que las sábanas y las almohadas.
Lo unico rescatable es la limpieza del baño y el tamaño en general de la habitación.

Business_and_leisure Family

2/10

Poor

05 Jun 2024

Jessica

Terrible

The gave me a crapy horrible sofa to sleep my daughter, dirty with out blankets. It was 4 of us and they only put one towel. They guy knew the sofa (bed) condition and he did not change it or offer to change it.

Friends_and_family Family

4/10

Poor

04 Jun 2024

Maria

Ugly place

Leisure Partner

4/10

Poor

28 May 2024

michael

Over night

No safe to secure passport, wallet, money.

Self

8/10

Excellent

10 Apr 2024

Bilsan

Just enough for my needs

Leisure

8/10

Excellent

31 Mar 2024

Toby

Serves a purpose but that’s about it.

I needed a last minute room in Cancun. This hotel is basic and a bit dated, but room was clean , good A/C, WiFi and hot water.
Breakfast is average, items not replenished that often and limited choice.
Nevertheless, good value for the money and there is a large shopping mall opposite with extensive food outlets.

Friends_and_family Family

2/10

Poor

26 Mar 2024

Karla

Never got checked in bc Expedia screw it up again! There was no reservation so I had to make a new one in another hotel. I expect fully refund for this

2/10

Poor

13 Mar 2024

Heather

Photos are misleading. Room was very outdated. Stains on walls and floors. Front desk was unfriendly. Staff didn't say hello if you walked by. I wouldn't recommend staying here!

4/10

Poor

11 Mar 2024

Matthew

Overpriced and old.

Overpriced, strange noise buzzing throughout the whole hotel, staff was not friendly.

Breakfast was decent, beds were clean and mostly comfortable, and shower was hot. Plaza Las Americas with restaurants nearby.

Friends_and_family Family

10/10

Exceptional

06 Mar 2024

Jimi M

Property was within walking distance of commercial center and businesses. Clean rooms and Friendly staff.

Business_and_leisure Family_with_children

10/10

Exceptional

26 Feb 2024

Alan

Excellent location.

Leisure Partner

10/10

Exceptional

19 Feb 2024

Richard

Everything was good safe area and has a pool hotel was very quiet

Leisure Family_with_children

2/10

Poor

30 Dec 2023

Janet

The hotel doesn't look anything like what is portrayed online. Looks completely different than online. Horrible experience with cleanliness and breakfast options. Horrible!

Leisure Partner

4/10

Poor

03 Dec 2023

Cristian

The entire property had a strong chemical smell, as if trying to cover up entrenched mold. The one staff member working the desk at any given time did their best with what they had. There were a variety of chemical smells as one advanced from the desk to the room, passing the pathetic breakfast area. Once in the room, a smoking remediation smell was present, along with the smell of cigarette smoke it was supposed to have resolved.

I can't tell how the Marriott Bonvoy brand became remotely associated with this property, or how it remains so.

Leisure Self

10/10

Exceptional

12 Nov 2023

Armando C.

Hospitable staff members:)

10/10

Exceptional

05 Nov 2023

yannet

The staff was super friendly they made me feel like home, the room was clean and organized.

Leisure Family

10/10

Exceptional

25 Oct 2023

Enrique

Good staff

Business_and_leisure Self

8/10

Excellent

11 Sep 2023

Robert

Location

Leisure Family_with_children

8/10

Excellent

09 Jul 2023

Victor

The location of the hotel was great, the room was clean and comfortable, however the breakfast menu was very disappointing, there wasn't many food options, and the TV had visual issues. But I could stay there again if I will need a one-two nights place

Business_and_leisure Partner

8/10

Excellent

30 May 2023

Ivan

Location is very good, just next to Plaza las Americas. Very close to tours puck-up places, we take them by walking 10 minutes.

Leisure Partner

6/10

Pleasant

01 Apr 2023

Guillermo

Muy popular

Muy viejo y de bajo nivel

Business

4/10

Poor

26 Feb 2023

Jennifer

The sheets were not clean, I was getting bitten on the ankles at night, and there were not enough blankets, sheets, or towels to change out the ones that were in our room. Our key card did not work multiple times we had to go to the front office to change it.

Leisure Partner

4/10

Poor

12 Feb 2023

Obed

Not so good

There was a very unpleasant smell at the looby, the AC equipment by the wall was very noisy disrrupting our sleep.
Wifi didn't work until after they provided us with a different password

Partner

2/10

Poor

04 Feb 2023

Jose

Terrible. There were no trolleys available carry luggage. No Internet. TV did not work properly. Water on the floor coming from the Air conditioner

Leisure Partner

8/10

Excellent

11 Jan 2023

Yesika Amanda

Very clean. Perfect place for a check-in and check-out stay.

Leisure Partner

10/10

Exceptional

03 Jan 2023

Jiawei

Warmful, clean, convenient and efficient.

Leisure Family_with_children

10/10

Exceptional

05 Nov 2022

David

Property was easy to access from the airport, and the ataff was very friendly.

Casino right next door had good and low cost food options. Even though we lost our money at the casino, we had a great time :)!

Leisure Family

10/10

Exceptional

03 Jul 2022

Lolly

The hotel was close to everything. The old market, the new shopping mall, the bus depot, and the beach. It was quiet and clean. Plenty of complimentary breakfast. Great place to stay

Leisure Family

8/10

Excellent

10 Jun 2022

Maricela

Muy limpio todo y muy amables

Leisure Family

2/10

Poor

19 Apr 2022

Jose

Booked via Expedia for one night stay on April 4th and there was someone already in the room. Staff said they had no rooms and we had to wait. They said to call Expedia and Expedia tried to call hotel and the hotel never answered. I am now out $80 and had to pay for another hotel that night somewhere else. City Express is a fraud.

Business_and_leisure Partner

4/10

Poor

13 Apr 2022

Roberto

Nothing

Leisure Family

2/10

Poor

05 Mar 2022

Laura

Terrible

En la habitación nada funcionaba, me cambiaron y en la segunda el aire acondicionado no funcionaba. Tardaron mucho en arreglarlo.
Además es un sistema tan viejo que hace demasiado ruido, imposible trabajar y dormir con ese ruido.

El desayuno da asco y además ponen muy poco entonces se acaba rápido.

Nadie limpia las mesas del desayuno.

No hay mantenimiento. Todo está muy maltratado.

El check in tardó mas de media hora.

Terrible, no volveré.

Business

6/10

Pleasant

28 Feb 2022

Maria

The room was ok, it had dust. There was no hot water, it was room temperature. It did offer breakfast, I didn't get time to eat , I had to fly early. I guess for the price it was ok. It was an emergency booking too.

Partner

4/10

Poor

16 Feb 2022

Jorge

Even do i had a reservation we had to wait almost 2 hours to get a room, we were tired from a day in isla mujeres and they made us wait for a long time to get a room. According to the front desk the rooms weren't ready. The room was also missing towels

Leisure Partner

4/10

Poor

07 Jan 2022

cindy

Disappointed

They tidy the room but don’t clean it. You have to ask for towels and toilet paper, they don’t just leave more for you. Night time security guard is an angel. Windows don’t open and air conditioner smokes when you try to shut it off to get some quite. Ok for an overnight but not longer than that

Partner

2/10

Poor

07 Jan 2022

naja maria

on arrival my bathroom had pee on the floor . They never cleaned the room . Then took my belongings out of my room and my things was missing. Do not stay here

Leisure Family

4/10

Poor

06 Jan 2022

Teneisha

Not my cup of tea

If you dont speak clear spanish and have any needs to be addressed, this is jot the place for you. It was very old fashioned looking, unclean in many areas amd the service was poor. Not worth the lower price as advertised and if you have to make any changes to your stay, they do NOT make any accomodations or refunds.

Friends_and_family Family

10/10

Exceptional

05 Jan 2022

Sergio

Excellent Hotel, not so far from airport, had no problems with my reservation even when I did it the same day because an issue with another hotel reservation. I would stay here again.

Leisure Family

6/10

Pleasant

30 Dec 2021

Leya

Ok

It was OK.

Friends_and_family Friends

4/10

Poor

27 Dec 2021

Keila

Not up to date and over priced based on the condition of the room

Business_and_leisure Family

4/10

Poor

28 Oct 2021

Raul

Hard to go back again

Chair was broken and only one tawle for both my wife an i

Friends_and_family Family

8/10

Excellent

12 Sep 2021

erik

Staff was extremely helpful

Business_and_leisure Self

6/10

Pleasant

11 Aug 2021

Miguel Angel

Menos de lo que oferta

Muy mal servicio de Internet, se cae, es intermitente y no todas las habitaciones cuentan con el servicio

Business

6/10

Pleasant

06 Aug 2021

Verified traveler

It was central location, the breakfast was not great. Good for a simple over night stay.

Leisure Family

10/10

Exceptional

24 Jul 2021

alejandro

Location Location location

This place is good and location is great it’s across the street from a mall which has a Walmart like retail inside amongst several retail shops and restaurants a light h breakfast was included each day, also had a pool which is shaded most of the day we took cabs and public transportation just feet away from the door there is also 2 casinos within walking distance if that’s what you are into

Friends_and_family Family

8/10

Excellent

22 Jul 2021

Verified traveler

Place is decent and clean for the price. Staff is very helpful, would highly recommend this place

Leisure Friends

10/10

Exceptional

11 Jun 2021

Verified traveler

Its excellent for the price

Leisure Family

4/10

Poor

20 May 2021

Verified traveler

Had a 3 nights stay where two of the days the wifi did not work- they told me they were working on it- I finally had to be moved closer to the first floor where I guess is where the only modem is. Also- they have a system with the taxis around where other taxis won’t even come close to the hotel and thus they get to charge whatever they want. I had 2 ubers cancel and say they won’t go near the place because the taxi people start up with them.

Leisure Self

10/10

Exceptional

03 Apr 2021

Luis

Great for a layover

Right across a shopping mall. You can access the mall without the need to drive since it is a 5 minute or less walk.

Friends_and_family Family

10/10

Exceptional

31 Mar 2021

Francisco j

strictly check-in

We arrived a 2:30 pm they told me to wait because the check-in time it was a 3:00 p.m everything else was fine

Partner

10/10

Exceptional

21 Mar 2021

Verified traveler

Solo dormí una noche y todo estuvo perfecto, me gusto las medidas de seguridad respecto al covid y que es un lugar céntrico fácil de llegar.

Leisure Family_with_children

4/10

Poor

18 Mar 2021

Verified traveler

Missing multiple items for the service, reservation got lost l, no transportation service to the airport or anywhere.

Friends_and_family Family

8/10

Excellent

01 Mar 2021

Verified traveler

Good location

Location is good, close to downtown Cancun.

Partner

10/10

Exceptional

28 Feb 2021

Arturo

Great Hotel and very affordable.

Great location near shopping centers and beaches, yet very affordable. Breakfast was delicious like a homecooked meal; the pool was very clean. The staff was very friendly and helpful. I will definitely stay there again.

Friends_and_family Family

8/10

Excellent

22 Feb 2021

Verified traveler

Quick stop

Good location and clean new rooms. Staff not all helpful and manager policy a new issue for check in...

Business

10/10

Exceptional

20 Feb 2020

Verified traveler

Great area and shopping is walking distance

Partner

6/10

Pleasant

03 Feb 2020

Verified traveler

Nothing unique. Clean and accommodations where nice.

Leisure

6/10

Pleasant

01 Jan 2020

Henning

Excelente ubicación, instalaciones un poco viejas y carentes de un mejor mantenimiento. La habitación fue muy húmeda y parte de la misma se notaba necesaria de mantenimiento.

Leisure Family

10/10

Exceptional

09 Dec 2019

Verified traveler

The price is great breakfast included. Great location.

10/10

Exceptional

08 Dec 2019

Pedro

Gracias por su magnífico servicio y hospitalidad
Espero regresar pronto y encontrar la misma calidad en su atención

Business Family_with_children

4/10

Poor

06 Oct 2019

Verified traveler

No hot water for shower
Internet very slow
No privacy labels for door

Business_and_leisure

10/10

Exceptional

02 Oct 2019

Verified traveler

I like everything is very close to my business thanks for you hospitality’s

Business Family

4/10

Poor

19 Sep 2019

Verified traveler

Staff was not friendly
Hot water was lucky to be 90 degrees

Business

10/10

Exceptional

12 Jul 2019

JP

The check in process was quick and the room was clean. The hotel had a security guard which overlooked the parking area and entrance to the hotel, thus it felt very safe. It was located across the street from Plaza de las Americas shopping center which made it extremely convenient. Not only was there a Walmart style convenience store, a movie theater, and so on, but it also served as a local bus station. Thus, you can catch a bus to almost anywhere in Cancun for only $10 Mex Pesos. Finally there were lots of street vendors outside the plaza, all with good food. The only thing about the hotel I did not like was that one of the 2 elevators was down for a couple days. However, later I learned that it was because the floor was getting remodeled.

Leisure Self

8/10

Excellent

21 May 2019

Verified traveler

The air condition was doing a lot of noise.
But everthing was ok

Leisure