Krystal Urban Cancún & Beach Club

Mexico , Cancun (and vicinity)
CANCUN, Av. Sayil Supermanzana 4 Manzana 1 A, Centro
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100 reviews shown

4/10

Poor

13 Jun 2026

VIRGINIA

The location is great, close to everything. Definitely the hotel need major maintenance.

Family

10/10

Exceptional

10 Jun 2026

Martha

Clean

Self

8/10

Excellent

07 Jun 2026

Adriana Maria

El buffet para el desayuno muy regular la variedad de comida que ofrecen.

Family

10/10

Exceptional

29 May 2026

Gilmar

Siempre La De Las Mejores Experiencias, Normalmente Es Nuestro Hotel Favorito Cada Vez Que Estamos en Cancun, Locacion, Comodidad Y Atencion De Su Personal Es De Reconocer Esta Vez, Nos Sorprendieron Con Un Botella De Champang En La Habitacion Por Nuestro Aniversario De Bodas. Gracias Por Ese Gran Detalle. Nos Vemos Pronto :)

Family

10/10

Exceptional

19 May 2026

Raul

Breakfast was good, they offered a lot of options. Clean rooms and restrooms. Parking was secured.

Family

10/10

Exceptional

13 May 2026

FRANCISCO

The swimming pool was not crystal clear but they have the option to use all the amenities in the beach club at the Krystal’s hotel in the beach. We were out of hot water for half a day and running water by a couple hours. It was a bit disappointing that the hotel didn’t apologize.

Partner

10/10

Exceptional

05 May 2026

Luis

Esta es la tercera ves que me hospedo en el hotel Krystal centro. Estaba un poco esceptico al principio pero la verdad me ha sorprendido mucho la amabilidad de todo el staff desde seguridad y botones en la entrada hasta las recamaristas. Todos siempre han sido muy amables y atentos.
Especial gracias a concierge por las exelentes amenidades que mandaron ala habitacion

Partner

8/10

Excellent

29 Apr 2026

Joshua

Floor 4 had an odor and the room was average. The pool bar was closed but the pool was nice & relaxing. The restaurant was over priced and below average on taste. Location was perfect, cafe staff was superior!

Self

10/10

Exceptional

28 Apr 2026

Luz

Muy buen servicio, muy limpio y el Beach Club muy bueno

Friends

4/10

Poor

27 Apr 2026

Olivia

Smelled dirty

4/10

Poor

26 Apr 2026

Olivia

Extra fees and charges on reservation not specified, construction workers at early morning hours and rude employee at the lobby’s cafeteria wanted to charge us for a plastic spoon.!! Ridiculous

Self

8/10

Excellent

22 Apr 2026

Sudan

My stay here was comfortable. I booked two rooms and the price was very affordable. The rooms were clean. The property itself can do some renovation on the outside: A microwave would be a bonus in the seating are by the cafe. The beach club access is a+plus especially the entertainment staff, My Expedia rep was very helpful and responsive also Gilberto,
I don’t remember the dept he is in. Jesus the bellman is very courteous. The area is safe. Security and police presence in Cancun is her common. It’s approx 20-25 mins to hotspots in the hotel zone area. Walkable to mall, stores, shops, banks, restaurants and gas station.

Family_with_children

10/10

Exceptional

16 Apr 2026

Juan Carlos

Good for a quick trip

10/10

Exceptional

15 Apr 2026

Leona

This hotel had absolutely the friendliest staff, we arrived late, spring break and needed a room. They were so helpful and we were able to get in for the one night.
The place was very clean very modern.
The only drawback was no furniture on the patio. So we had a great view but had to stand to enjoy it.
We arrived after 10 so not a lot of food options, there was a small restaurant just up the street it was amazing I highly recommend. Pic added
Parking was also easy and free. As well there are convenience stores close by for snacks and drinks.

Partner

8/10

Excellent

05 Apr 2026

Jesse

Staff was very friendly and the facility is located in a great location that is close to everything. I would recommend!

Partner

4/10

Poor

04 Apr 2026

Randall

The room was horrible. Most uncomfortable hotel room we've ever stayed in. First..... The room is very large with practically nothing it except a bed nightstand and a long desk/table and one cheap desk chair. We had a nice little balcony but could not sit out there with only one chair. It feels cold and very very basic. Cavernous. Had plenty of room for a little table or a love seat or something. No art on the walls. No character or ambience at all. Glad we only stayed for two days. They need to put some effort into guest comfort and practically.

Partner

6/10

Pleasant

31 Mar 2026

Edwin D.

It was just an ok experience. I didn’t not like that the front desk lady did not give me a pass to leave the hotel and the guard at the entrance would let me leave unless I got a pass and I had to go back wait in line to received said pass. I have never in my life been required to have a pass to leave a hotel. That was not a good experience.

Partner

2/10

Poor

29 Mar 2026

john

10/10

Exceptional

27 Mar 2026

Alejandro

Yes a/c works amazing

4/10

Poor

25 Mar 2026

Daria

The rooms and property is fine. Nothing special. We booked for one night before our flight with the intention of enjoying the beach club. Note, they will not give access to the beach club on the day of check out.

10/10

Exceptional

24 Mar 2026

Georgina

Great ocean view on the 12th floor, the room was clean, the staff was nice; it has a great location very near Las Americas Mall, many restaurants and stores. But the Beach Club is VERY LIMITED, there are only 2 times slots to get on the shuttle, it was already full when checked in, so we took our own Uber to the other Krystal property. You only get one day pass if you are spending 2 nights. The other property was very crowded by the pool.

Family

10/10

Exceptional

23 Mar 2026

Adam

Great property

Self

10/10

Exceptional

22 Mar 2026

Jesse Flynn

Everything great about this hotel

8/10

Excellent

15 Mar 2026

Damien

Breakfast was pretty pricey for a very okay buffet but Cancún is Cancún. Rooms fine, big and bright. Very pleasant cleaning staff. Was there for the Hyrox at the Malecon, if you’re going for that it’s perfect location.

Self

6/10

Pleasant

11 Mar 2026

Amal

You get what you pay for. This property needs to be renovated and cleaned. The staff was very nice.

10/10

Exceptional

09 Mar 2026

veronica

Everything was great!! We only had trouble with the key to go up the elevator. But we will definitely stay again.

Partner

10/10

Exceptional

08 Mar 2026

Moid

Very happy with our stay here!! The staff was attentive and friendly. They were very polite and helpful. The beach club was very nice and we had a lot of fun there! The room was clean and the view was beautiful. I would definitely come and stay here again!

Friends_and_family Family

8/10

Excellent

04 Mar 2026

Donald

Great location, very nice hotel and great staff. But, honestly, their bedding really needs to be updated and I told them this: the mattress was hard as a rock and seemed old. But the rain head shower in the bathroom was amazing and all else was good. In spite of the above I would probably stay again.

Self

10/10

Exceptional

04 Mar 2026

MAYRA

The room service was excellent, the staff (ladys) went above and beyond trying to fulfill our needs daily. Breakfast was fresh, good choices and they had a cook who would delite you with any order. Also, the restaurant service was outstanding, we tried it in different occasions and the chef was very pleased and pleasant at all times

Family

2/10

Poor

28 Feb 2026

Konstantinos

The hotel is not in any way a 4-star hotel. The rooms are old and tired with multiple issues and faults. In our the balcony door wasn't even closing. We were offered a move to another room, which had exactly the same faults. After taking this with the management we were moved to a \"better\" room, which is essentially a typical 4-star room,The hotel has got only 25 rooms of that standard. The breakfast was average to sub-par. The only good things was the beach club access to its siter hotel and the kow cost for self-aprking

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

SILVIA

Perfect place to stay in Cancun!
We didn’t get the chance to go to the beach club because this service was not available the day of check out. What a shame!
Thai said, we recommended this hotel

Friends

10/10

Exceptional

23 Feb 2026

Amelia

The room was very nice, staff was corteous, and the location is good.

Self

10/10

Exceptional

22 Feb 2026

Leonardo

Yes

Family

2/10

Poor

20 Feb 2026

Hugo

Extremely horrible place to stay. Please do not stay there. You’ll regret it. I demand a refund ASAP.

Friends

10/10

Exceptional

18 Feb 2026

Arlet

Everything was excellent

6/10

Pleasant

16 Feb 2026

Richard

The restaurant was marginal with food selections and service. Our room was noisy, and they did not offer to move us.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Carlos

Limpio, aseado, espacioso, cómodo, silencioso. Los empleados muy amigables y serviciales. Volvería ahí.

Leisure Self

6/10

Pleasant

13 Feb 2026

Stephanie

Needs to upda

8/10

Excellent

12 Feb 2026

RUBEN

Buena ubicación y buena atención en el restaurante

Leisure

10/10

Exceptional

08 Feb 2026

Susana

All the above. We enjoyed our stay for seven nights and would gladly do it again. Maybe next time we will book the one along the strip.

8/10

Excellent

05 Feb 2026

Nettie Aganetha

Very nice hotel, excellent staff. But could use more hot water, 2 mornings of our stay had cold shower!

Leisure Family

8/10

Excellent

04 Feb 2026

Brittany

The hotel was really clean! Staff was really friendly and very knowledgeable on things to do in the city. It’s located right next door to the mall and a lot of little restaurants

Business Family

10/10

Exceptional

01 Feb 2026

Anthony

Everything was as expected, even hw

10/10

Exceptional

30 Jan 2026

Jodi

Perfect

10/10

Exceptional

30 Jan 2026

Naweed

great very clean

Leisure Family_with_children

2/10

Poor

29 Jan 2026

Elena Mastalli

Terrible place!

8/10

Excellent

28 Jan 2026

Christian

Room was clean and the views was amazing! Affordable also. Definitely recommend

10/10

Exceptional

28 Jan 2026

valery

Clean, great staff and good food.

Leisure Family

2/10

Poor

26 Jan 2026

Ali

I booked this because i missed. my flight and it was midnight. When i was booking expedia didnt show me that check in was at 3 pm. I needed the space for the night to sleep. So i ended up paying at the property much more. There was no manager and the front desk girl was not being kind or accommodating. This was a terrible experience. The room i booked through expedia went to waste as i never even used it and we left by the time it was check in time. I asked for a refund and even th expedia agent i was speaking to said the hotel would not answer his call. I m a loyal expedia client. please help me recover my money.

Thanks

Business Family_with_children

10/10

Exceptional

25 Jan 2026

Jose

Staff at front desk was super helpful. Spoke English very well. Wish I knew her name. And the room was nice with balcony. We had the PH so view was amazing.

Leisure Partner

10/10

Exceptional

21 Jan 2026

hyeji

Staffs are so friendly

Leisure Friends

10/10

Exceptional

20 Jan 2026

Manuel

All good! great location, nice terrace on room, nice view, clean, breakfast could be better but that's fine, well sorted and clean, dinners are great

Business_and_leisure Partner

4/10

Poor

12 Jan 2026

Farah

The Krystal hotel is in a great location and has great views but the rooms are run down and dark and dingy bathrooms with no hot water. My room was on the 12 floor and was not cleaned properly. I had access to the beach club which is nothing special as the drinks will cost you a lot and there are not enough seats near the pool, as well the service is non existent. This hotel is not worth your 50 to 100 bucks.

Business_and_leisure Partner

10/10

Exceptional

11 Jan 2026

Ale

Staff was attentive, had a little problem with the room which was taken care of asap. Room was clean and nice.

Leisure Family

4/10

Poor

09 Jan 2026

Ana

Unfriendly staff, noisy room, stained towels and blankets, WC light not working.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Dominic

Great view.

Friends_and_family Family

6/10

Pleasant

06 Jan 2026

Partha

Staff were very friendly. Room was good size but floors were dirty. Did not have a fridge which was inconvenient.

Leisure Partner

8/10

Excellent

05 Jan 2026

Thiago

Access to beach club is a great perk. Breakfast buffet was complete. Location is convenient for visiting downtown.

Leisure Family

2/10

Poor

05 Jan 2026

Yuhong

When I made the reservation online, I booked a room that was advertised as “Free Access to the beach.” However, when I checked in, I was informed that free beach access is only available for stays of two nights or more.

If this condition applies, why was it not clearly stated in the booking description? I paid a higher price specifically to book this room with free beach access, so this situation is confusing and disappointing.

Leisure Friends

6/10

Pleasant

04 Jan 2026

Lilliana

Unfortunately, the room was not clean, which made our stay uncomfortable.

Leisure Family

4/10

Poor

01 Jan 2026

Jorge

The balcony view was amazing. Breakfast was horrible because we didnt eat. Reason being waiter in charged refused to warm up our kids pizza which we bought there the night before. He said they didnt have a way to warm it up. Camila only person who tried to help us. Need more workers like Camila!!!

Leisure Family_with_children

2/10

Poor

01 Jan 2026

Refat

The room was relatively clean; however, I found long hair on the bed linen upon arrival. After requesting room cleaning the following day, I was told the room had been cleaned, yet the same hair remained on the linen. Additionally, no hand towels were provided after the cleaning, even after I requested them.

The hotel advertised a free shuttle service to the beach, but this service was never available. During our four-night stay, we were not able to use the shuttle even once.

Staff behavior was also very disappointing. I paid USD $24 per day for breakfast. On the second day, I had an early morning reservation to visit Teotihuacan and requested either a boxed breakfast or for the restaurant to open 15 minutes early so I could eat before leaving. The staff were rude and unhelpful, and my request was refused. I then asked for a refund for that day’s breakfast, which was also denied.

Overall, this was a very unpleasant experience, and the service did not meet basic expectations.

Business_and_leisure Friends

6/10

Pleasant

31 Dec 2025

Tetiana

Overall ok experience. The hotel and amenities are pretty outdated. There is no fridge and iron in the room. Breakfast doesn’t have much to offer, I wish it had more healthy options. The good thing is that there’s a complementary access to the beach club. The staff is nice and the rooms were cleaned daily.

Leisure Partner

8/10

Excellent

30 Dec 2025

Jessica

Everything was good, the only reason I took off a star was that the bathroom could use a deep cleaning. I saw mold in a couple of places that were probably not visible, but I'm very detailed so I noticed.

Leisure Family

6/10

Pleasant

29 Dec 2025

Nagarjunan

Politeness when we forgot to checkout sooner . The end

Leisure Friends

10/10

Exceptional

29 Dec 2025

Dale

Balcony has a nice view of the city and ocean. The access to the beach club and proximity to the mall for shopping were the main reasons for selecting the Krystal Urban Cancun.

Partner

6/10

Pleasant

29 Dec 2025

Ronald Oral Joseph

Property needs maintenance. Room service inconsistent.

Leisure Self

6/10

Pleasant

28 Dec 2025

Annie

Very old

8/10

Excellent

27 Dec 2025

Umer

Very nice staff ! Rooms were clean.. staff helped out whenever I needed anything.

Great location , near restaurants and mall.

Self

6/10

Pleasant

27 Dec 2025

Farhana

We stayed at Krystal Urban Hotel, Cancun for three nights, and overall, the hotel has both positive and disappointing aspects.

On the positive side, the hotel is clean, beautiful, and well located. The surrounding area is convenient, with shops and daily necessities nearby. The hotel zone is about a 15-minute walk to the bus stop, and you can easily reach it using the R1 or R2 bus, which is affordable and frequent.
Our room was clean, comfortable, and spacious, with a pool and ocean view, which we really enjoyed.

However, there were some service and policy issues that negatively impacted our stay.

One major concern was the hotel’s drinking water policy. Complimentary water is not easily provided unless it comes with scheduled room service or is purchased from the hotel restaurant. We stayed for three nights, but room service was provided only once. When we asked about it, we were told we might have left the “Do Not Disturb” sign, which was not the case. Later, we were informed that room service hours were over, yet water would be sent. After calling three times and finally going to the lobby, we eventually received water. This was frustrating, as access to basic necessities should not be so difficult.

Another disappointing experience involved the hotel’s beach shuttle service. During the first two days, we asked about using the shuttle and were told it was already fully reserved. On our last day, even though our check-out time was 12:00 PM, we asked at 9:00 AM if we could

Leisure Friends

2/10

Poor

26 Dec 2025

Richard

This hotel is misleading- stating it has a beach club when it doesn’t, just pure lies. Meanwhile Expedia is also on these lies because they want their commission and won’t hold the hotel accountable for this gross misrepresentation. The hotel will provide you with a band and you will have to travel about 5 miles to another property to use the beach club. Guess what, once you get there you are a third or fourth class citizen because you don’t have access to anything and the security guards will frustrate you if you try to sit on any of the chairs. The staff are also racist. Just an awful experience- I will never return to this property nor recommend to anyone.

Leisure Partner

6/10

Pleasant

25 Dec 2025

MD Rashed

It is a budget hotel with poor service. Should not be part of expedia VIP . The key feature of the hotel they advertised was the beach club access of their sister hotel in hotelzone with free shuttle. Well, what they give you is wothless. Here is why:
1. Free shuttle supposed to leave 8 am and 9 30 am. Dont think it exist. Requested 24 hour ago and they said no room in shuttle, take your own taxi. Asked if they can put my family of 4 in waiting list, they said they would but i did not see them enter anything in system or paper.
Next day around that time, we came down to get breach towels they promised and for 4 adults, they gave us only 2 towels. Said they have no more. We then went to the restaurant for breakfast and came 2 hours later to ask for 2 more towels. Then 1 person said they have no more. Asked another person in another desk, he said i have to return the previous two towel to get new additional two towel. The worst part is they said at the sister hotel we have to present ID to get in despite the band they put on our wrist. For us adults we had drivers license but for kids, it meant we had to carry their passport. That is a really inconvenient and unsafe thing to do and give away your childs passport to a stranger in a foreign country and they hold on to it for the duration.
We then took a taxi and moved on with 2 towels only to the sister hotels beach club.
It was ok but packed with people and hardly any empty loungers.

Leisure Family

10/10

Exceptional

24 Dec 2025

Max

Great balcony view!

10/10

Exceptional

23 Dec 2025

Jahsimar

Great place to stay

Leisure Family

8/10

Excellent

22 Dec 2025

Karlis

Good

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

sina

Everything was good hotel, room and breakfast, ocean and pools and restaurants and food

Business_and_leisure Family

10/10

Exceptional

21 Dec 2025

Dominic

Senic sunrise from 14th floor balcony! Exceeds expectations in every way. Breakfast was well worth it. We were well rested, well fed and on our way. Thank you.

Friends_and_family Family

4/10

Poor

20 Dec 2025

Olga

The chef at the hotel restaurant doesn't know how to cook.

Business_and_leisure Self

10/10

Exceptional

17 Dec 2025

Tonalli

So fresh so clean!
Amazing location!
BEST STAFF EVER

Leisure Family_with_children

8/10

Excellent

13 Dec 2025

MIRLENE

Everything was great except that I couldnt sleep due to noises issue.
If you are a light sleeper I wont recommend it for you.

2/10

Poor

12 Dec 2025

Rosemary

I had to leave one day no Water so loud due to soccer players. Door slammed all hours of the day couldn’t get any sleep. My room was by the elevator so all of the soccer players and everybody else came in Late was so loud and drunk. It was horrible. I had a complete headache. I went there for dental surgery and I’ll tell you what it was the worst nightmare I could ever imagine. I checked out early three days early.ibecame sick due to migraine with all the loud noise people yelling all hrs of the night and door slamming 24/7 I had to pay did I get my refund? No, I went to Krystal Cancun and it wasn’t any better. She asked me why I was leaving. I said I am sick of all the rude awakening loud noise and door slamminig. no respect at that hotel.whew!

Business_and_leisure Self

4/10

Poor

07 Dec 2025

Sapir Ivgi

No hot water in the shower and rooms aren’t clean

Business_and_leisure Self

6/10

Pleasant

06 Dec 2025

Oscar

The Wi Fi, did not work for the first days. Then password was change without notice.
Breakfast was always the same. Few options.

Staff very friendly and efficient

Business Family

10/10

Exceptional

03 Dec 2025

Luis

Room was very clean and had an amazing view from the 10th floor plus we had access to the beach club with was a plus. Staff is very friendly and knowledgeable

Will definitely stay again

Leisure Partner

8/10

Excellent

30 Nov 2025

Araceli

Normal, aceptable relación calidad precio

Leisure Partner

10/10

Exceptional

27 Nov 2025

ALEJANDRO MEDINA

Siempre con la. Amabilidad que te hace sentir en casa. Gracias

Business

8/10

Excellent

18 Nov 2025

Zicheng

Many restaurants and the mall are a short walk away.

Leisure Partner

8/10

Excellent

18 Nov 2025

Hector

THE BALCONY WAS PERFECT TO SEE SUNSETS

Self

10/10

Exceptional

17 Nov 2025

Michele

Great hotel for being downtown. Big and beautiful rooms. Great location.

10/10

Exceptional

14 Nov 2025

Mary

Room was clean and nicely appointed. Staff was very attentive and fluent English. Close to everything.

10/10

Exceptional

13 Nov 2025

Lydia

Great time , clean rooms and friendly staff. Highly recommended. Thank you

Friends_and_family Friends

8/10

Excellent

28 Oct 2025

Sean

Front desk was helpful and very welcoming. The hotel itself is a nice upper mid level hotel that has an outstanding pool and the room was spotless! Breakfast buffet was generous with great service. Wouldn’t hesitate to stay again.

6/10

Pleasant

17 Oct 2025

Robert

On Hotels.com it states parking is free. Not true. They gave us the wrong room keys, the bellman used his universal keys to get us in, someone had their luggage in there. :-( it was someone else's room. Bad! We could not use handicap parking, cone in the way, we could not have access to pool towels, unless trade in ID at the front desk. Very inconvenient in a dripping wet bathing suit. Bad. unrepaired ceiling in hallway from rain damage

Partner

10/10

Exceptional

16 Oct 2025

Jan

Great location. Starbucks in the Lonby

10/10

Exceptional

11 Oct 2025

Gabriel

More VEGAN options. Bring tofu. Please fix your gym.

10/10

Exceptional

07 Oct 2025

Marsha

Wonderful staff

Leisure Partner

10/10

Exceptional

04 Oct 2025

Rosely

Our stay in Cancún was amazing! The hotel had excellent service, a perfect location, a stunning pool, and incredible views. We truly enjoyed every moment.

Friends_and_family Family

8/10

Excellent

30 Sep 2025

Sam

Lot of good places to eat nearby . Hotel is ok

Self

10/10

Exceptional

25 Sep 2025

Jacob

Good location