Name: Vica Guest House
Address: 6 Calle 6 Cielo, Cancun, MX

8/10

Excellent

29 Mar 2026

Patricia

Air conditioning and fan was great. Clean room, kitchen / living space and pool. Amenities were good, though the body soap dispenser was a bit low.
Morning staff member was lovely and attentive. Exiting the property would have been easier if I had my pin, but was resolved over the phone upon contacting the property office number.

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Jose

Very nice place....!! Close to everything

Business_and_leisure Family

10/10

Exceptional

22 Nov 2025

Jose

Property is very close to a lot businesses.

Business_and_leisure Family

4/10

Poor

26 Oct 2025

Luis

No hot water. So difficult to fill up the form to do the check in.

10/10

Exceptional

16 Sep 2025

Blanca

Absolutely loved my stay here – it truly felt like a home. The property is spotless, peaceful, and incredibly well-maintained. The staff were not only kind and accommodating but went above and beyond to assist me—especially with directions and anything else I needed during my stay.
The facility itself is beautiful, with everything working perfectly—TV, air conditioning, and all other amenities. It's clear that a lot of care and attention goes into maintaining this place. The response time from staff was also impressively fast anytime I had a question or request.
One of the things I appreciated most was the quiet and serene atmosphere. It made it so easy to relax and enjoy every moment. I genuinely loved being here and would return.
Traveler tips: You’ll need to walk a bit to reach shops and restaurants, so if you're not used to the heat, or walking, I recommend going out early in the morning or late in the afternoon. There’s a convenient OXXO just around the corner for quick snacks and essentials. Do keep in mind that while the place itself is mosquito-free, the city does have quite a few, so bring repellent if you're planning to explore the area.

Leisure Family

10/10

Exceptional

31 Aug 2025

blake

Great stay. Would do it again.

10/10

Exceptional

30 Aug 2025

Emily Claire

We only stayed for about 8 hours but it was great. Nice, walkable area. Thank you!

Leisure Partner

10/10

Exceptional

17 Aug 2025

Maria de los Angeles

Good option, quiet, walkable and near points of interest

Business_and_leisure Self

10/10

Exceptional

22 Jul 2025

JESSE

Location was clean and the staff was helpful with any issue or concern that I had.

Business Self

10/10

Exceptional

21 Jul 2025

Elena

I stayed there with my family and it was very good,the staff gave us necessary things

Leisure Family

10/10

Exceptional

24 Jun 2025

Brianna

This was my very first time visiting Cancun. Everyone that works here is so friendly. I had arrived at 10 or 11 am - Check in wasn't available until 3 pm but they were able to let me into my room earlier which was so awesome. The room and bathroom are huge and very clean. I had hot water for showers everyday.
The balcony was beautiful. I loved to sit out and drink my coffee each morning while the sun rose. This really is an amazing stay.
I did not receive a code for the front door, only the front gate. So I had to have the security guard or the housekeeper let me in each day.
The security guard was super nice, he had no problem letting me in each day - sometimes multiple times a day. I did try an reach out to the owner or person through WhatsApp, Multiple times, to recieve my code to the front door but never received a reply or code for the front door.
It is within walking distance of a couple of convenience stores. They also have complementary coffee in the kitchen. I did not get a chance to use the pool, as I was having dental work done the whole time but it looked very clean and clear. The kitchen and dining room are beautifully decorated. Very welcoming. The Vica Guest house will be where I stay when visiting Cancún in the future. They are all very nice and welcoming.

Leisure Self

10/10

Exceptional

01 Jun 2025

Maria de los Angeles

Good location.

Partner

10/10

Exceptional

16 May 2025

sorayah giselle

Very nice property I loved it, will definitely consider staying here again

Leisure Partner

2/10

Poor

08 May 2025

Jesus

They would not give us a Tom on the first floor, I’m handicapped and the house doesn’t have an elevator, I left the following morning and requested a refund for the remaining 5 days… opened a case with Expedia.

Leisure Partner

8/10

Excellent

01 Mar 2025

Anastasia

Good place, good location

10/10

Exceptional

28 Feb 2025

Danielle

Pool accessible

Leisure Family

8/10

Excellent

23 Jan 2025

Steven

Good for the money. Stayed Grand room. Solid quality decor, roomy, very clean. Quiet except a little bit neighbor dog barking day and night. Slept well. Friendly helpful staff. Clean little pool. Steve

Leisure Self

10/10

Exceptional

03 Jan 2025

Karmina

We had a very pleasant stay at Vica GH. The home is beautiful and well-maintained, and we truly enjoyed our time there. Just a note for future guests: this is not a hotel, so there is no daily room cleaning unless you request it. Overall, it was a great experience, and we would definitely stay again!

Leisure Partner

10/10

Exceptional

06 Nov 2024

Jose A. T.

All good

8/10

Excellent

12 Oct 2024

MISS S

Great value, clean and good location.m

The room was clean, spacious and comfortable. The AC worked well. The bathroom was big, but like other reviewers mentioned, the shower wasn’t warm. It didn’t bother me too much so I didn’t mention it.
The pool was refreshing and for the most part only used by me on my two days.
The staff were lovely, friendly and patient with my limited Espanol.
The only drawback was they didn’t send me the email with the entry code for their ‘digital reception’ which really stressed me out. The day before and day I was flying out, I’d asked for it by contacting them through hotels.com and on their WhatsApp number and didn’t get a reply. The app they suggested downloading wasn’t straight forward and requested sign in details with no registration option, so that didn’t work. It was to be my first accommodation in my Mexico trip and I wouldn’t/didn’t have a sim card/data when i arrived to try and figure things out or contact them once I’d arrived.
Thankfully, the ‘digital reception’ was accompanied by a helpful security guard who helped me, but he wasn’t 24/7, so they really need to get better at sending that info out prior to arrival.
Location was good for me. 10 mins walk to the big mall and easy access via uber to everywhere else like the ADO and supermarkets.

Self

10/10

Exceptional

31 Aug 2024

Chinedu

Excellent

10/10

Exceptional

18 Aug 2024

Claudia

My only recommendations I need it an extra blanquet . It was cold with the AC on . But overall I like it and very affordable

Leisure Self

10/10

Exceptional

13 Aug 2024

Barbra'Jean

Can’t complain, stayed 2 night there as a solo traveler i felt safe

Leisure Self

10/10

Exceptional

28 Jul 2024

carlos

Muy combenientey,limpio

Leisure Family

10/10

Exceptional

17 Jul 2024

Oleksii

Good stay, safe guest house. just need to take a taxi as it’s a bit far from most places to walk.

Leisure Family

10/10

Exceptional

15 Jul 2024

Chuma

Did not like that my room was on the top floor and that i had to walk up after a long trip but other than that, everything else was excellent. Friendly staff, comfortable bed, Mr Pampas being opposite the road was very welcome. Good food. Thank you for the hospitality.

Leisure Self

10/10

Exceptional

06 Jul 2024

Jose

Great property

10/10

Exceptional

24 Apr 2024

Nadia

Pretty great place to stay! The night guard Adrian, is a sweetheart and the place is very well kept. If you plan on doing a lot of activities, this is a great place to come back and rest! It’s no resort but it was very cozy, clean and modern. Only ick is that they don’t offer late checkout. You can stay in the installations but you need to give the room back. I recommend to plan ahead regarding that aspect.
Great spot over all!

Leisure Partner

8/10

Excellent

17 Mar 2024

Olga

Everything was great, except there wasn't a hot water available to shower. I had to shower in ice cold water...

Business_and_leisure Self

10/10

Exceptional

10 Mar 2024

Bonnie

Need more kitchen cooking utensils pots cutlery toilet paper and pool towels

Leisure

4/10

Poor

22 Feb 2024

TERI ANN

I liked that there is a shared kitchen available for use. Stocking it with more dishes, utensils, perhaps a pot or 2, also with paper towels for cleanup would be so much better and much more sanitary than everyone having to use the same dish cloth or sponge. Owner would do well to do a walk through to see what he would need if he were staying there. I can only make recommendations in that area.
Housekeepers could do better with replacing towel daily or leaving extras in the shared bathroom downstairs, as well as ensuring \"apartment\" floors are swept and washed when people check out. They may \"look\" clean but our floors had sand throughout the main room and bathroom.
My husband and I stayed in an upstairs suite that had a very dirty floor that on the first day ruined my white socks, also the room is very musty smelling and I can only assume the rest are the same.
I would go to a hotel if ever back in Cancùn.
There is parking on the street out front if needed.
Casa de los Abuelos is nearby and had good prices, good food and friendly staff.
Market 23 is nearby, found it interesting to walk through.

Leisure Partner

10/10

Exceptional

19 Feb 2024

Jose

Great Property and location

Leisure Partner

8/10

Excellent

15 Feb 2024

Parvin

great location, close to ADO terminal and food restaurants in centro Cancun

Leisure Partner

10/10

Exceptional

08 Feb 2024

Kate

Thank you viva guest house

Leisure Family_with_children

8/10

Excellent

02 Jan 2024

Maryse

Pros: The rooms were possibly better in person than the pictures. Very clean, very comfortable. The pool was lovely. Easily walkable to many restaurants and shopping facilities.
Would stay again for these above points.

Cons: Entry to the property was not as described. We did not receive any entry codes. Thankfully the housekeepers were on site to let us in. We encounter other people who also had this experience. Contacting the property on WhatsApp was hit or miss. Fresh towels and linens were never provided through our stay >7 days despite requesting.

Business_and_leisure Partner

10/10

Exceptional

26 Dec 2023

Mario

100% recomendado

Muy buena ubicación. Zona muy tranquila.

Friends_and_family Family

8/10

Excellent

25 Dec 2023

Holly

Like some other reviewers commented, this isn’t really a hotel in the sense that you’re not getting turn down service, tidied room every day. After a long flight and travel to the accommodation, I ended up in the wrong room by my own fault, but the care team was kind/helpful and allowed me to stay in that room instead of moving. The room I did stay in, however, has a window that wouldn’t lock, and a bathroom window that could be accessed via a perch outside— luckily, it’s on the second floor and the place was quiet, so there were no issues. OH! And if you’re planning on taking any tourist trips with hotel pickup, plan to walk a short distance to either Hotel Bonampak or Oasis Smart for pickup, because none of the tours accepted VICA Guest House as a separate pickup location.

Leisure

6/10

Pleasant

09 Dec 2023

JOHN

The dog next door barked most of the night

10/10

Exceptional

01 Dec 2023

jose

Very nice property
Clean
Attractive
Basic amenities but had a nice pool and public use of a small kitchen with fridge on the main floor lobby area
Very clear self check in instructions

Leisure Self

10/10

Exceptional

03 Oct 2023

Alejandra

The place was cleaner than most places in the USA. Very nice overall.

Leisure Family

8/10

Excellent

30 Jul 2023

Nicole

Keep in mind that this is a hotel only. So literally just a place to sleep.
It’s fairly close to Mercado 28 (a huge market) and the hotel district and was clean and quiet.
Nice pool in the back and friendly staff, but they don’t speak any English lol. We got by though using translator apps!
In other words, GREAT stay for the money!!

Leisure Self

10/10

Exceptional

22 May 2026

Antonio

Lugar comodo increíble volvería definitivamente

Self

10/10

Exceptional

18 Feb 2026

Lars-Gunnar

Ja

Self

10/10

Exceptional

02 Oct 2025

hugo

Lugar seguro y conveniente localización, cerca de varios puntos de CUN.
Limpieza, personal, servicios OK.
Se tiene una estancia tranquila y el precio es competitivo.

Leisure Self

4/10

Poor

27 Sep 2025

Yolanda Lizbeth

el problema es que me dieron una calve que no abria la puerta sali a una cita y al regresar por algo que se me olvido ya no puede entrar y perdi mi cita tuve que re agendar de nuevo y mas gasto

Business Self

10/10

Exceptional

05 Sep 2025

elizabeth

Limpio tranquilo

Leisure Family_with_children

8/10

Excellent

26 Jul 2025

Itandehui

Todo muy bien, solo las camas eran muy incómodas

Leisure Family

6/10

Pleasant

01 May 2025

LILIAN

Decepcionada

Quarto com janelas para o interior da casa e todo o movimento de conversas, música e tv parecia ser dentro do quarto

8/10

Excellent

24 Apr 2025

Jorge

Buena opción.

Es una casa hotel adaptada , está cómoda solo el personal con dudas al recibirnos por ser de la aplicación , la Tele no tenía control y no se podía usar , la alberca bien , flexibles con el horario de uso el personal de la mañana te invita tu cafecito !

Business

6/10

Pleasant

15 Apr 2025

JUAN

Hay que mejorar

Pros: Zona muy tranquila con buena ubicación, habitación amplia, camas muy cómodas, muy buena limpieza, buena relación calidad-precio.

Cons: Los códigos de acceso me fueron proporcionados a las 3:18 PM, mismos que por sus normas debieron ser enviados pocos minutos antes de las 3 PM que es la hora de entrada. El personal de recepción no se encontraba en ese momento por lo que la llave de la habitación me fue entregada a más de 30 minutos de haber ingresado de manera automatizada a la propiedad. La persona encargada, con la cual me comuniqué vía telefónica, se enfocó en el problema logrando solucionarlo a través de una tercera persona.
Se pudiese evitar ese contratiempo igualmente automatizando la entrada a la habitación.

Por lo que respecta a la propiedad, volvería a hospedarme allí. Al contrario, por los fallos en la atención al cliente no lo haria

Friends_and_family Family