Name: One Cancun Centro
Address: Av. Tulum, Quintana Roo, 77504, MX

10/10

Exceptional

25 Jun 2026

Tae

Absolutely clean and the staff were so sweet and helpful and breakfast was amazing everyday, they should get raises♥️♥️

Self

10/10

Exceptional

14 May 2026

Karen

The lobby amenities, 24/7 coffee, microwave, water and ice made the stay feel like being at home. Breakfast everyday was tasty, hot and continued until 11 a.m., so almost like having brunch. Evenings around the pool was very relaxing. Staff was so friendly. I will return!!!!

Self

10/10

Exceptional

11 May 2026

Karen

Staff is frie dly and accomodation. Breakfast is wonderful. The hotel is clean and elevator has a delightful fragrance

10/10

Exceptional

29 Apr 2026

Vonnette

Good stay

10/10

Exceptional

27 Apr 2026

Philip R.

Hotel is relatively new. Too bad, it does not have a mini fridge to keep the drinks clold.

Partner

2/10

Poor

21 Apr 2026

Warren

No smoking, no drinking on the property. Seriously

Self

8/10

Excellent

15 Apr 2026

David

Everything was almost perfect. The only one thing could’ve been better is deeper the pool.

Family

10/10

Exceptional

14 Apr 2026

Ryan

Room was clean, pool was nice to swim in and a great location!

10/10

Exceptional

07 Apr 2026

Adam

Near lot's of shopping districts, and a large shopping centre 10 min walk away. Complimentary breakfast was nice, with traditional Mexican favourites. There's a pool, and the rooms were clean and staff were friendly

Self

10/10

Exceptional

05 Mar 2026

Jonathan

I truly felt right at home during my stay at One Cancun Centro Hotel. The entire facility was comfortable, clean, and very well organized. The staff was incredibly friendly and went the extra mile to make my visit as pleasant as possible.
The breakfast was delicious and a great way to start the day. I also really appreciated the private pool area, the spotless lobby, and the convenience of having reasonably priced snacks, sodas, water, and fresh sandwiches available at any time.
If you’re thinking about visiting Cancun and need a comfortable, welcoming place to stay, don’t hesitate to book here. You won’t be disappointed! ⭐️⭐️⭐️⭐️⭐️

6/10

Pleasant

27 Jan 2026

Danielle

Good if you are on a budget. Walling distant to a great mall. Mexican style breakfast. Nice staff. Pool could use som cleaning.

Leisure Family

8/10

Excellent

02 Jan 2026

Farah

Stay was very good , room for as clean, but they barely have warm water, so if your use to a nice warm shower, don’t expect that here.

Leisure Partner

2/10

Poor

31 Dec 2025

Eihab

Where do I begin? This hotel was a shock from the moment we arrived. The room looked very different from the pictures on Expedia. We had to ask for an extra towel, and when we looked for a hair dryer, there wasn’t one in the room—nor was there an iron. When we requested an iron, they told us we had to leave our passport with management, which felt very uncomfortable.

The next morning at breakfast, I found a hair in the fruit salad bowl and immediately lost my appetite. The bathroom sink was also very dirty. There weren’t even any tissue boxes provided in the room. We ended up leaving as soon as we found a decent hotel so we could actually enjoy our stay in Cancun.

Leisure Partner

8/10

Excellent

29 Nov 2025

Mustafa

Great budget accommodation. Everything you would expect from a regular hotel. Everything was clean. The only issue I had was with the body wash and shampoo. I think the bottles basically had the same thing, and they were very low quality. Other than that everything was satisfactory.

8/10

Excellent

28 Aug 2025

Juan

This is great if you get a deal and you get what you pay. Clean and proper but very spartan and simple. Wonderful staff though! And decent breakfast. Great deal.

10/10

Exceptional

08 Aug 2025

Chelsea

Great stay! Loved the staff, food, and location! Transportation was easy to arrange when needed. Only downside was my early check-in request for 11 AM wasn’t met, my guest and I had to wait over 4 hours in the hot lobby after our flight. Closer to check-in time, staff suggested we relax on the rooftop and grab lunch, which was nice, but our room still wasn’t ready until after 3 PM. Other than that, everything was fantastic!

Leisure Partner

10/10

Exceptional

31 Jul 2025

Joe

I liked how centrally located the property was but I didn’t like how small the bathrooms were.

8/10

Excellent

07 Jul 2025

Kimberly

Front desk was unhelpful and rude when it came to my booking and questions.

Leisure Family

10/10

Exceptional

22 Jun 2025

Flor

Excelente 👌

Leisure Self

10/10

Exceptional

17 May 2025

fidel

Great place in all aspects

8/10

Excellent

07 May 2025

Tessa

It was nice

Leisure Self

10/10

Exceptional

20 Apr 2025

Nhina

It is a safe and affordable hotel.

Leisure Family

10/10

Exceptional

26 Mar 2025

Christine

My son and myself had an excellent experience at this hotel very clean very friendly great food and the staff were phenomenal and willing to help out overall I would rate this a great place to stay and it's a very affordable

10/10

Exceptional

10 Mar 2025

Teresa

good

8/10

Excellent

05 Mar 2025

Rahul

Safe for families, with helpful staff

Leisure Family_with_children

8/10

Excellent

19 Dec 2024

Gabriel

Cleand and good breakfast.

10/10

Exceptional

19 Dec 2024

Roger

Great.

One night stay. Great location for us when.we arrived for our main trip. Convenient. Good value

Partner

10/10

Exceptional

25 Nov 2024

Francisco

Great location

8/10

Excellent

16 Nov 2024

Roberto

Quiet area, good breakfast, only thing was staff very slow for check in despite they were not bussy.

Leisure Partner

2/10

Poor

09 May 2024

Joshua A

The lobby was hot and had a bad smell.

6/10

Pleasant

09 Feb 2024

Jorge

Ok

8/10

Excellent

17 Dec 2023

Jason

Good place to stay short term.

We stayed one night for a layover when travelling.

Small room but clean and friendly staff. Pillow was not great for my girlfriend and the water was not very hot for a shower, but other than that good experience.

Good, fresh breakfast in the morning!

6/10

Pleasant

05 Dec 2023

Jose

It was very safe, but don’t permit to bring alcohol in to the rooms. But it was very noisy between the rooms. The shopping it is too far away and very poor option for dining. The transportation it is to expensive and shopping center not walkable.
I found bugs in the room!

Business Partner

8/10

Excellent

18 Oct 2023

Leticia

There is Coffee most of the time.
I didn't liked that that there was no cross pathways near the Hotel.

Leisure Friends

8/10

Excellent

30 Sep 2023

Jose

Good and satisfying

Business_and_leisure Family

6/10

Pleasant

12 Sep 2023

Tim

Hotel ok but no facilities and no alcohol is allowed. The breakfast was good

Partner

6/10

Pleasant

08 Sep 2023

Dianna

Vacant lot next door is an eye sore and trashy

Business Self

10/10

Exceptional

14 Jul 2023

Yara

Excellent free breakfas!!!

This hotel is affordable, clean has everything and includes a full delicious breakfast with stay

Friends_and_family Family

10/10

Exceptional

10 Jul 2023

Keltric

Very good place and convenient for shopping

2/10

Poor

24 Jun 2023

Eugenio

This is a one star hotel poor quality on the outskirts of cancun not downtown as advertised
Want my three nigths unused

2/10

Poor

15 Jun 2023

Mauricio

Título de la reseña: \"Una decepcionante experiencia en el hotel\"

Calificación: ★★☆☆☆

Reseña:
Lamentablemente, mi estancia en este hotel no cumplió con mis expectativas. Desde el momento en que entré al lobby, me recibió un olor desagradable que persistía en el ambiente. Esto fue bastante incómodo y no generó una buena impresión inicial.

Al llegar a la habitación, me decepcioné aún más. La falta de limpieza fue evidente, con una capa notable de polvo acumulada en varios lugares. Las sábanas también presentaban manchas, lo cual me hizo cuestionar su higiene y calidad. Estas condiciones no son aceptables en un hotel de cualquier categoría.

Además de los problemas de limpieza, también encontré que algunas instalaciones necesitaban mantenimiento. Por ejemplo, había una lámpara que no funcionaba correctamente. Estos detalles descuidados contribuyeron a mi sensación general de decepción.

Es importante destacar que el personal del hotel fue amable. Sin embargo, los problemas existentes en las instalaciones y la falta de atención a los estándares de limpieza son aspectos fundamentales que no deben pasarse por alto.

En general, mi experiencia en este hotel estuvo muy por debajo de mis expectativas. Recomiendo encarecidamente al hotel que mejore la limpieza de las habitaciones y solucione los problemas de mantenimiento.

Business_and_leisure Partner

6/10

Pleasant

14 Apr 2023

Valeria

Basic hotel, clean. It's ok for a stopover, but I wouldn't spend there more than one night. Not much around the hotel.

Leisure Partner

8/10

Excellent

07 Apr 2023

Ferjanti

The location is great. Breakfast including in the price helps guests who rush to airport early in the morning.

Leisure

6/10

Pleasant

02 Mar 2023

Mehmet

There was only one chair to sit, it would be nice if they provide an arm chair so that you can sit and watch tv or read a book instead of lying on bed but the room was small to put an arm chair.

Leisure Family

8/10

Excellent

14 Feb 2023

Salman

Hotel was very clean and staff was nice. Breakfast items were ok. We spent 4 nights before we moved to our resort. We wanted to explore the city life.

Leisure Family_with_children

10/10

Exceptional

16 Jan 2023

Graciela

Doors and walls are not sound proof but everyone was respectful. Breakfast was included and it was the typical beans and eggs. They also had cereal and coffee and yogurt. Would recommend and stay again in this hotel.

Leisure Family

6/10

Pleasant

10 Jan 2023

TRINIDAD

Shower water pressures was too weak
Everything else was fine

Business_and_leisure Family

8/10

Excellent

25 Aug 2022

Jermie

Was a good hotel for the price point

Business Partner

10/10

Exceptional

20 Aug 2022

Julia

Breakfast

Business_and_leisure

6/10

Pleasant

07 Aug 2022

Elizabeth

It’s okay.

It was ok, room is so small.

10/10

Exceptional

10 May 2022

Christine

The only thing id like for them to change is have early check in available. But they seem to be strict in 3 pm check in time.i went for a medical procedure and needed to rest but they were strict on 3 pm

Self

10/10

Exceptional

05 May 2022

Julia

Very good

Leisure

10/10

Exceptional

27 Mar 2022

Retha

Great price and although the room was very basic, it was clean and had everything you need. Staff were friendly and free breakfast was a great extra. The only think I did not like was the lack of balconies or windows that open.

Leisure Self

4/10

Poor

23 Feb 2022

Verified traveler

Disappointing

The rooms are small like an Ibis room . There is no safe in the room . The worse aspect is the thin walls and loud halls .Doors slamming all hours of night on weekend .When the doors slam your bed literally shakes . Horrible ! The breakfast is basically the same everyday . No toast , no bagels , no cereals , pathetic serving of fruit , the worse juice I have ever had in Mexico (orange drink ) pancakes or waffles are extra . Remote location . Poor value .

Business

10/10

Exceptional

21 Feb 2022

Lawrence

Polite, clean, breakfast included

Leisure Partner

8/10

Excellent

20 Feb 2022

Huijia

The location is very convenient, right next to the highway.

Leisure Friends

8/10

Excellent

17 Feb 2022

Joseph

Kind of nice and clean, but small rooms, breakfast scrambled eggs had a bunch of egg shells in it which is disgusting to me, but no big deal. Within walking distance there's no attraction, shopping, or restaurants other than what's in the hotel lobby, so not a super great area.

Business Partner

10/10

Exceptional

01 Feb 2022

Melissa

I enjoyed the breakfast in the morning and the ease of access to coffee and water. I sprained my ankle and they were very kind to lend me crutches. They brought me towels at my request and even accommodated for someone to COVID test us before our flight. The service was great and the hotel was clean, they could use a bigger elevator. I was sad i never got to try the pool.

Leisure Partner

8/10

Excellent

20 Jan 2022

Sean

Was 1 night stay. Good for this purpose. Continental Breakfast included. Some items you have to pay. I wanted to pay but i only had Dollars and they didnt accepted it. So i basically didnt eat what i wanted.

Leisure Family

10/10

Exceptional

14 Jan 2022

Chanice

Everything was ok

Leisure Friends

10/10

Exceptional

10 Jan 2022

Michael

Rooms are very nice and clean. A bit on the smaller side so it is best if you have plans on doing lots of activities and not staying in the room as much. Overall, everything was great.

Leisure Partner

10/10

Exceptional

09 Jan 2022

Alberto

The staff were very nice and helpful. They always showed care. The property was about 15 min away from airport so recommend this hotel if you’re trying to be there on time. They have plenty good food places near by. Room was very clean and beds were comfortable. Only downside they dint have a mini fridge in the room. I will stay there again.

Leisure Family_with_children

8/10

Excellent

29 Dec 2021

JOSE ANTONIO

Everything was ok

Leisure Family

10/10

Exceptional

05 Dec 2021

Norma

Hotel One

Great service, super clean, good breakfast included.

Partner

10/10

Exceptional

28 Nov 2021

Jose

Excelente

Leisure Family

10/10

Exceptional

26 Nov 2021

Gary

The property is well maintained. It was a pleasure to be there. They have a swimming pool on site so you can cool off in the heat

Leisure Partner

8/10

Excellent

22 Oct 2021

Nola

Property was 1/2 block from hospital which for us was perfect. Didn’t spend much time on hotel but the few hrs we found the walls to be very thin and could hear people talking in the room next to us. Was clean and bed was comfortable.

10/10

Exceptional

22 Sep 2021

Miguel

I liked the fact that for better security you had to go in the lobby to acces the elevator and as added security you needed a room key to operate the elevator. Check in was easy and the staff was very helpful and friendly!

Leisure Family

6/10

Pleasant

14 Sep 2021

Wilberth

The hotel can be better, no towels on bathroom, small pillows super hard, no buckets for the ice, the small nightstands attached to the wall are falling off, for a one night stay it might’ve fine.

Self

10/10

Exceptional

28 Aug 2021

Leigh

Wonderful property

My stay at this location was good. The property is clean, secure and the bed and room was comfortable and clean. The wifi was excellent. The pool area was fantastic as I had the pool to myself. Also, it is a 15 minute walk to Plaza Las Americas which is extremely convenient. The only issue I found was I could hear the tv/music from the room next door. It was enough to disturb me while working, but thankfully it was only for a short time. Other than that I would definitely stay here again. I came from staying at an all inclusive resort and this property was far superior to that resort, in my opinion. Plus I did not have to wait in line forever for breakfast or services. I also did see the sanitizing protocols being conducted which made me extremely happy.

Self

2/10

Poor

21 Aug 2021

Verified traveler

Looks nothing like the picture shows it’s tiny, the water in the shower comes out in a sprinkle no face towels terrible beds and rooms are tiny you can’t even pull luggage through the door.

Leisure Family

8/10

Excellent

25 Jul 2021

Verified traveler

I appreciate breakfast included. The rooms do not offer king size beds nor coffee makers or safe.

Leisure

6/10

Pleasant

24 Jun 2021

Verified traveler

Budget hotel with room for improvements, housekeepers work hard, beds need to be thrown out had bed bug bites! ....breakfast the same thing every day not what there websites states.
Would be nice if the room had s small fridge and a safety box.

Leisure Family_with_children

10/10

Exceptional

23 Jun 2021

Verified traveler

Price. Cleanliness. Swimming pool clean. Good location

Leisure

6/10

Pleasant

15 Jun 2021

Verified traveler

Hotel and the staff are great i understand is a budget hotel but would be nice if it had a mini fridge and a safe deposit box.

Leisure Family_with_children

10/10

Exceptional

14 Jun 2021

Verified traveler

Everything

Friends

10/10

Exceptional

25 Apr 2021

Verified traveler

Excelente hotel, muy limpio , muy cerca de las paradas de buses, cerca de centro comerciales , restaurantes y supermercados

Business_and_leisure Partner

10/10

Exceptional

22 Apr 2021

Verified traveler

I arrived early and went to dine in the restaurant and when I was done, I was able to check in and the room was very neat and tidy and felt very comfortable. Only a 30 minute walk to a major mall with many restaurants and stores, even though there were closer to places to dine. Staff very helpful even though they only spoke a small amount of English it was better than my non-existent Spanish.

Business Self

10/10

Exceptional

21 Apr 2021

Verified traveler

It's nice and comfortable if you are on your way to another city.

Business Self

10/10

Exceptional

18 Mar 2021

Frances

Would stay again

Really convenient location for my purpose. There are a few eating places at a walking distance.

Business Partner

8/10

Excellent

12 Mar 2021

Luz

It could be better.

The hotel is well located in a residencial area. I just to live there so I know the area. Very calm and safe. Close to the mall where you can get everything there. The location is convenient. It's next to the well know Galenia hospital. About the room it's ok. Just for me it is very important the bathroom. I found the toilet dirty. It would be good that before to give the room, someone check if it's OK.

Partner

10/10

Exceptional

26 Feb 2021

Verified traveler

Todo muy bien para la clase de hotel, limpio con las amenidades esperadas en este tipo de establecimiento

Business Family

10/10

Exceptional

16 Jan 2021

James

This is where we stay before we fly out of Cancun every time. It is no nonsense, Cheap and efficient.

6/10

Pleasant

10 Jan 2021

Lisa

Beautifully clean place and kind staff. Breakfast very basic. Shower in room just a dribble. WiFi struggled in room better to go downstairs.

Business Family

10/10

Exceptional

05 Jan 2021

Verified traveler

Hotel is a good stay. Clean and nice. Location is very nice

Leisure Partner

6/10

Pleasant

28 Dec 2020

Verified traveler

This is not a bad hotel, its just dated and doesn't give off any beach resort vibe. The staff is super friendly, the breakfast does its job. The rooms are plain with no frills. I did have a hard time with the smell. It was that of old humid, musty air. This reason alone caused me to cut my stay short and go to another hotel. It is very reasonably priced and will do if what you want is simply a place to sleep. Had it not been for the staff, I don't think I would have liked it at all. Like I said, its not a bad place, just not what you may want for a beach vacation. It is a bit further out to any place that is within \"reasonable\" walking distance. Plain hotel, no frills, breakfast was decent and staff was great.

Leisure Family

8/10

Excellent

05 Dec 2020

Verified traveler

It was easy to find. I didn't like paying the additional fee for being in Cancun.

Leisure Self

10/10

Exceptional

23 Oct 2020

Verified traveler

Clean and ferendly and the atmospere
Is amazing i recomended

Leisure

8/10

Excellent

09 Sep 2020

Sara

Arrived late in Cancun and were headed to vacation in Tulum the following morning so this spot was perfect SUPER clean, friendly staff, free breakfast, and SUPER clean as well as felt very safe.

Partner

2/10

Poor

02 Mar 2020

Direct

This property lacks the most basic hotel items that you would see in the most basic of hospitalities. No wash rags (use your hands only, ugh), no microwave, no fridge and worst of all, no hot water. They have luke warm but that's it. They tried at first to be accommodating, So I will give them.

Business Self

8/10

Excellent

03 Jan 2020

Verified traveler

We liked that there was a nice pool to anjpy and breakfast what we didnt like is there was no safe in the room and the room was leaking...

Leisure Partner

10/10

Exceptional

02 Jan 2020

Verified traveler

free parking lot, quiet, easy to go on main road, not far away from airport.

Leisure Family

4/10

Poor

02 Jan 2020

Leo

Not enough table seats for people, especially in morning time when most of people wake up to have some breakfast and leave for tours. There is only ONE \"washer\" and \"dryer' machine and works 9:00am -9:00pm when most of guys are out of hotel, and when you comimg back it's usually busy or closed. Also, please keep in mind they will charge you separately for cleaning service (for each single day)!!!

Leisure Self

10/10

Exceptional

21 Oct 2019

Jen

Very affordable and worth it!

Self

10/10

Exceptional

13 Oct 2019

Verified traveler

Location and service were great!
A small refrigerator in the room would have been much better!

Leisure Self

6/10

Pleasant

07 Oct 2019

joel

Staff was very good rooms to small and the AC not cool enough we call the reception and they send some body run away and try to fix the AC then he moved us to a different room

Friends_and_family Family

4/10

Poor

14 Jul 2019

Elvia

My son and his team stayed for a soccer tournament dor a whole week. Its a decent place im not going to lie, but they need to at least change the menu on the breakfast..for a straight week we ate the sameeee thing..not to happy about that..also not happy with room sizes especially the double beds rooms. The beds are way to small for 4 people to fit in. My WORST experience was only with staff member named Berenice. She has horrible costumer service, never smiles, never tries to help or even attempts to get up her chair to help the guest. Whenever we asked her for ice kitchen service, or any type of help she will immediately give us a straight face and gives super rude responses. All the other team members will always offer to help us and even if they couldnt they at least tried to help and apologize if they couldnt. But with Berenice it was a daily disappointment stay. When we talked to manager and she was super nice and understood our issue. But i would never stay again or allow my family to stay here just because of the horrible customer service

Friends_and_family Family

10/10

Exceptional

06 Jul 2019

Santiago

Very small rooms but nice, comfy bed and clean. Good for one night stays. Good free parking in premises. Internet is very weak.

Business

8/10

Excellent

23 May 2019

Verified traveler

Stayed just one night, but the room was clean and the staff were friendly.