Name: Villa Palmeras
Address: Sergio Butrón Casas, 402 lt 1-C 3, Cancun, 77560, MX

8/10

Excellent

03 Aug 2026

Adalyb

I stayed at the superior room for 3 nights and 4 days, Everything was good. The room was clean and spacious for 1 person. The hotel is clean and quiet which is really nice. The only complain I have is the water pressure in the shower and sink. It's very low more like dripping water so if they can fix it for the next customer that would be great. Other than that I had a really nice time there and it's so close to the airport!

4/10

Poor

01 Aug 2026

Ivon Espinoza

Ok

8/10

Excellent

29 Jul 2026

francisco

Good

10/10

Exceptional

28 Jul 2026

Luis

Aunque no es un hotel de playa, es una excelente eleccion si tus planes son de trabajo, o si incluyen hacer visitas a otros lugares turisticos en Quintana Roo.

El hotel tiene una alberca muy agradable, un jardin muy amplio y algunos juegos para pasar una tarde agradable!!

Altemante recomendable !!

6/10

Pleasant

28 Jul 2026

Thierno Ousmane

The outdoor pool is magnificent, the place is beautiful and quiet however the room need some improvement, the bathroom is super old, water was running at an extremely irritating slow speed, covers were very thin, heavier covers would be best suited. Overall the rooms could benefit from an improvement and some maintenance

10/10

Exceptional

28 Jul 2026

Alicia

Wonderful property

4/10

Poor

23 Jul 2026

Joshua

I was supposed to have a room with an air conditioner, but the AC in my room did not work and I was not able to get that fixed. Messaging the hotel through WhatsApp was not helpful, The hotel had QR signs for support, but didn't bother to keep their site up so I wasn't able to reach out through the site. There was no internet, no hot water, no extra towels, and no staff to help. Food was supposed to be available at the hotel, there are zero food options locally, so I had to venture pretty far to get meals.

The pictures are definitely catfishing here. The AC and lack of Internet made it really difficult to get comfortable.

10/10

Exceptional

23 Jul 2026

Elvia

La autonomía para llegar y estan muy bien las instalaciones

10/10

Exceptional

17 Jul 2026

Shadirah

We had a amazing stay. The property was nice and clean and comfortable.

Friends

8/10

Excellent

09 Jul 2026

Christian

Great value. Clean rooms. Comfortable.
The pool is nice (but could be a bit cleaner).
In any case great if you need a place to stay for an early flight.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Jamilah

It wasn’t too bad

Self

10/10

Exceptional

07 Jul 2026

Mykera Lakendra

I loved this hidden gem ❤️

Friends

10/10

Exceptional

01 Jul 2026

Leopoldo

Outside the property right by the entrance to Park my car I felt not secure because it’s No Illumination. Absolutely. No Security Lights Outside. Also, the electrical Door for the garage automatically Close but no votan to clóset immediately. When you get inside the parking lot and takes too long to get close. Anybody can get inside rapidly and create a Problem. After that it’s a Beautiful property.

Self

8/10

Excellent

27 Jun 2026

Bonnie

The one star I took off is the location wasn't in the hotel zone which isn't much convenient for the first time Mexico traveller. Other than that, everything is good.

Self

8/10

Excellent

26 Jun 2026

Roxanne

Not a bad place for overnight not much for food options at the hotel

Friends

8/10

Excellent

25 Jun 2026

Luis

Great service in restaurant staff… HOWEVER, is is a hotel staff free hostel. Get your enter codes BEFORE getting there.

Partner

10/10

Exceptional

10 Jun 2026

Deidre -Ann

Wish the pool was actually clean. Was very dirty. Outside of that it’s a nice property and easy check in

Partner

4/10

Poor

07 Jun 2026

Haoxun

The place is in middle of no where. Room is livable but without window. AC is working but take a few hours to cool down the room

Partner

10/10

Exceptional

06 Jun 2026

Rodelvis Francisco

Great place to stay

Self

4/10

Poor

05 Jun 2026

Chioma

No elevator. Terrible service. Terrible wifi. Terrible food.

Self

2/10

Poor

04 Jun 2026

Jose Antonio Sanchez

Los sofás y la cama tenían chinches, al llegar la habitación estaba muy caliente y húmeda. Había ranas en el patio y se percibía un ambiente lúgubre.

Family_with_children

6/10

Pleasant

01 Jun 2026

Shannon

Parking was weird, send you QR code in WhatsApp.
Worst chai latte I’ve ever had in my life at the restaurant downstairs. Slippery floors in bathroom, no floor towel or rug provided. Zero front desk or people to ask questions, you have to catch a cleaning staff member if you need anything. Overall just not great, especially for someone coming from out of the country.

Partner

10/10

Exceptional

31 May 2026

Colton

Great staff, beautiful room, excited to come back

Self

6/10

Pleasant

31 May 2026

Kelsey

I didn’t like that this was an autonomous hotel, there was no front desk staff. I didn’t like that it was all based on a PIN number instead of a key. As a solo female traveler, it was a little unsettling. I didn’t have any issues, but I still didn’t love it. Overall, it was a fine stay. I would only return if I had a one night stay in Cancun.

Self

10/10

Exceptional

31 May 2026

Tava

Wonderful Property and staff! Great lil eatery on the property with great burgers! Cool to see some wildlife enjoy this little oasis only 15 mins from the airport! We will be back soon!

Family

2/10

Poor

28 May 2026

mike

Ok I hate to do this cause the property was kind of cool, but there was no staff there, I got in late from a delayed flight, and upon arrival I had to wade through how to let myself in the gated door, cause everything was run remotely! Also there is bad service there, and the WiFi wouldn’t kick in, so it was help from the taxi driver that I got in! Totally weird that I was going into a un maned place!
2nd thing was that the add read breakfast included, starts at 7am, no one there at 7:30, no coffee, nothing, finally the breakfast cook came, 7:45am, I’m running tight for my flight, no time for breakfast, he barely got a cup of coffee to me and wanted to charge me 50 pesos!! Can you believe that? I finally told him all of this was unacceptable to run a hotel like this, with no
Mention of this on the website or the booking companies, he relented to giving me the coffee, or maybe it was the steam coming out of my ears!! This whole episode put a hell of a lot more stress on my allready stressful journey, I would not recommend! Which is a shame, cause if they had staff there it would have been kinda cool!

Self

8/10

Excellent

25 May 2026

Sheila M

Liked quiet neighbourhood setting and views if area. Helpful staff.

Partner

10/10

Exceptional

23 May 2026

dolores

Read the instructions
I didn’t and it was weird
If I would have arrived at night would have been scary but my fault for not reading instructions
Once I arrived I called the tel # on info at main door and I was sent my info to get in.
Once in all was great! Felt safe and all fell in place.
I recommend for 1 night stay or many!

Family

10/10

Exceptional

22 May 2026

Adrian

They have firm beds, you you are not accustomed to firm mattresses, please purchase a thick foam paddding for your mattress.

6/10

Pleasant

21 May 2026

Albert

I was in Cancun on emergency business and I needed a place to stay near by. It was a very nice hotel. The grounds were very, The room were very clean and the bed was comfortable but it are very dated. The restaurant was menu is very limited. There is no staff on site except for the restaurant attendees and maintenance personal.

Self

10/10

Exceptional

21 May 2026

Autumn

Very cute villa! You can tell the amount of care they put in to keep it so beautiful. The staff were very sweet and it has a little games room and some games outside by the pool! Check in was easy with a code. We ordered some dinner and breakfast from the restaurant and it was super yummy and homemade! Would stay again for another night, as it’s close to the airport.

Partner

10/10

Exceptional

20 May 2026

Brianna

Super bonito me gustó mucho está tranquilo y todo súper buena onda si vuelvo a regresar me encantó solo in poquito escondido pero está bien

Friends

10/10

Exceptional

20 May 2026

Manuel

Great!

10/10

Exceptional

18 May 2026

Arshdeep

The staff was quite a bit highly responsive and helpful. Small items were not there like toothpaste, paper towel or tissues , slippers or something like that stuff , i think in Mexico they don’t have the things like this but overall it was a great experience staying there. Thank you. Must recommend

Self

8/10

Excellent

15 May 2026

William

Dirt roads, large pot holes. Weak to none WiFi. First day and second day no AC. Third stay different room no WiFi but good AC. All computer access, garage, doors. No one on site except security guard and cook.

Self

10/10

Exceptional

14 May 2026

Isaac

It was a great place just a little outside of Cancun so be ready for atleast a 15-20 minute drive to the city but it’s a really good spot that’s hidden, They had a pool even a kitchen for food a sit down area where you can have a look at their menu and enjoy!

10/10

Exceptional

12 May 2026

Tyler

Great place

Family_with_children

8/10

Excellent

10 May 2026

Luis Fernando

Buen lugar y cercano al aeropuerto

Self

2/10

Poor

05 May 2026

Anna

If you are looking for an aesthically pleasing, quiet and human contactless stay experience then go to the Villa Palmeras in Cancun. There pool was maintained twice in 4 days. There little activity room is hot and unmaintained. We stayed here 3 days and 4 nights. All of the days except for one we had no WIFI in our room. The television was completely in Spanish and had no WIFI connection.I am writing this review to express my extreme disappointment regarding my recent stay at Villa Palmeras. While a vacation should be a time of relaxation, the complete lack of basic service and the unprofessionalism of the management turned this experience into a significant source of frustration.
The most egregious issue was a total failure in guest assistance. We were locked out of the hotel for over thirty minutes with no immediate way to enter. When I reached out to the owner/manager for help, the response was shockingly hostile. Not only was she dismissive and rude, but she hung up on me multiple times during an active service crisis. To make matters worse, she later claimed that a staff member had assisted us—a blatant falsehood, as we remained stranded without meeting anyone.
The property suffered from a systemic lack of support across the board:
Zero Accountability: Despite being clearly short-staffed, there was no effort made to compensate for the lack of presence. Requests for help were met with indifference rather than solutions.
Failed Amenities: The Wi-Fi was non-existent,

Partner

10/10

Exceptional

29 Apr 2026

kaleigh

Loved this place. Even thought I only stayed for a night, the staff was excellent and I loved the room!

Partner

10/10

Exceptional

27 Apr 2026

Julio

Todo estuvo muy bien, el desayuno muy rico y las personas que trabajan ahí muy amables yo lo recomiendo para hospedarse ahí yo estuve 6 días y mi experiencia fue muy grata.

Family

8/10

Excellent

26 Apr 2026

Maximino

Stuff was really friendly and helpful

Self

10/10

Exceptional

23 Apr 2026

Yamari

Nice very nice place

10/10

Exceptional

22 Apr 2026

Olga Irma

Muy bueno el hotel con muy buena comida ,aunque cuando la sirven un poco fria la comida ,el resto todo perfecto los mederos muy amables ,mis respeto por la attention y amabilidad a margarita en el bar de la orilla de la piscina un servicio maravilloso por su parte mi habitación 455

Family

8/10

Excellent

21 Apr 2026

Kim

The hotel is beautiful and clean with a pool and restaurant near the airport. There is a games area and huge yard for relaxing.

Partner

2/10

Poor

19 Apr 2026

Tara

We had to contact Expedia as our check in code was not provided morning of check in . We finally got check in access late at night and when we do check in at 1am we walked into a room that was occupied already. This was very disturbing being two female travellers and arriving at night with people in our “supposed room” . After finally getting in touch with the hotel via what’s app they gave us a different room which had no extra security lock on top. And after having just walked in on someone else we felt it was very unsafe and could be done to us. I am a travel agent and would not recommend this for safely and security purposes. I have photos of my messages with the hotel telling us which room to enter and the code as well as photos of the room being occupied by other guests. After a long travel day this was so scary and disappointing . A refund should’ve offered .

Friends

6/10

Pleasant

18 Apr 2026

George

The property itself was really, really nice, and the swimming pool was fantastic.But the thing is, the internet didn't work.And I couldn't use the safe, and when I use the WhatsApp to try and get these matters resolved from the staff, they were responsive, but ultimately, they couldn't deal with the problems.So if you can't have internet , it's really hard to give a good rating.

Self

10/10

Exceptional

08 Apr 2026

Parth

Its a beautiful property with a nice pool and you get your own personal garden with each room.

Friends

2/10

Poor

07 Apr 2026

Wendy

bad

8/10

Excellent

07 Apr 2026

Susan

Good location for the airport and value for money. I arrived late and left early so I can’t comment on the amenities offered.

Self

8/10

Excellent

06 Apr 2026

Aurora

The location of the property is not very convient unless you have your own vechile as there are no taxis that pass through. Property ground is decent, rooms are nice and clean. The food however seems more like its cooked before then microwaved when order. Internet goes in and out and that is a problem as everything is virtual.

Partner

10/10

Exceptional

05 Apr 2026

Rigo

Loved it

Friends

10/10

Exceptional

04 Apr 2026

WEI

We always stay here our first night in Cancun/Playa Del Carmen. It is a quiet little gem with its own restaurant. The food is OK, but the atmosphere is idyllic. My only complaint is the recent automation of checking in. I don’t have service once I get to Mexico so obtaining the code to access the hotel and our room is a bit of a hassle.

Family_with_children

4/10

Poor

02 Apr 2026

Jonathan

The wifi is terrible here. It won't connect. I was messaging the staff on their WhatsApp to fix and they actually ghosted me and I needed wifi to work. Sent 2/3 messages after a back and forth and they chose to ignore me

4/10

Poor

28 Mar 2026

Stryden

Our room had no windows and the physical lock was removed from our door.

10/10

Exceptional

28 Mar 2026

Mark

Was clean and comfy. A bit humid in the room but it was fine

6/10

Pleasant

27 Mar 2026

Robin

A remote location with minimal to see. For a night or two, it is close to the aiport.

Self

10/10

Exceptional

25 Mar 2026

Nildon

This place was very tranquil and relaxing.

Self

8/10

Excellent

23 Mar 2026

Julian

the hotel is near the airport but isolated from anything commercial near by. I arrived from Playa del Carmen in colectivo at night having to cross a major intersection where cars are going at 80km/h+ which made it for a dangerous experience. Also the walk from there at night it's quite long and sketchy with many dark spots along the way although the neighbourhood looks safe. The internet was really bad, kept crashing and a big let down. The little staff that was there were friendly. All in all the experience was ok for what was paid.

Self

8/10

Excellent

20 Mar 2026

Ralph

Poolside was very comfortable

Partner

10/10

Exceptional

19 Mar 2026

Cam

Fantastic place

10/10

Exceptional

18 Mar 2026

Shaun

The pool was warm and inviting with nice seating around it.

Partner

2/10

Poor

18 Mar 2026

Jason

This was the worst hotel experience I've ever had. There is no front desk staff so I guess they are saving money but at a huge damage to experience. Arrived early and was very tired but told I couldn’t check in till 3. I was not told to look for a whatsapp message so wairmted in libby over 2 hours for room to be available. At 3 I finally asked and was tjen informed it was in a message. So at that point I found I was in room 1 whichis right in the lobby/restaurant. It had been ready the whole time. When I complained that I have never had to wait hours for an already ready room the virtual front staff was just rude to me. During the 2 hour wait for no reason there were guests fighting in the lobby around me, making a scene. Once I got into my room I wanted to nap but because the door is in tne restaurant area and is paper thin there was constat LOUD noise for the entire afternoon and evening including a laege family with screaming children for close to 2 hours. The door code is difficult and a strange guest seeing I was having trouble getting in my room wanted to \"help\" asling me my code and when I told him I would not tell other guests my code he creeped outside and started commenting on the numbers I was pressing. Later that night the couple fighting in the lobby woke me up at 1am again fighting in lobby. ALL NIGHT those two were screaming either at each other or one on their phone. I wanted to go out and tell them to shut up but feared for my safety. I sent MANY complaints.

Self

10/10

Exceptional

15 Mar 2026

jasmine

After a very long day and a scary evening, we booked this place last mintue. Litterally 1 hour from booking to arrival. Drivng in we were a little bit hesitant because it was super dark. We checked in without issue. Coming into the site off the street was like a hidden paradise. BEAUTIFUL. I am so glad we had an emergency that we needed to book and discover this hidden gem. Our entire experience was amazing. The coffee was dreamy and the staff amazing! Highly recommend, I will be back with my family in tow.

Family

10/10

Exceptional

14 Mar 2026

jjeff

We use this hotel as a stop over for our big vacations in cancaun, it's a great place, highly recomended

8/10

Excellent

13 Mar 2026

FRANCISCO

The beds where uncomfortable
But everything else was ok

10/10

Exceptional

12 Mar 2026

Maria

It was very nice and clean. They answered me fast if i had any questions or concerns. Will definitely refer this Villa.

Family

10/10

Exceptional

10 Mar 2026

Miriam

Fue lo que necesitábamos un lugar tranquilo para descansar, muy linda la habitación, limpia

10/10

Exceptional

09 Mar 2026

cristal

The staff was very helpful from the moment I arrived. They listened and helped me at anytime. It did not matter how early or how late it was. They also had transportation to and from the airport.

Partner

8/10

Excellent

08 Mar 2026

Antonio

I didn't have a chance, to enjoy the pool, It was a very short stances, but staff was exelente, the place and room were pristine, I'm definitely well looks for the chance to come back.

10/10

Exceptional

06 Mar 2026

Glendon

We stay in this hotel as an airport stopover. 100% recommendation. Self check in was a breeze. We used What’s App to arrange ground transfers etc. little restaurant was great. Wonderful quiet location & felt very safe.

Partner

8/10

Excellent

05 Mar 2026

Thomas

The king pool view room was dreamy! The whole property felt like a private mansion, in a secluded location (but near the airport). Food was average but we still loved the beauty and peacefulness of the hotel. I wouldn’t stay here more than 1-2 nights unless you have a car tho.

Partner

8/10

Excellent

26 Feb 2026

Andrew

Good place for a reasonably-priced stopover, on the way to or from Cancun airport. Clean and serviceable rooms, pool and games room, plus wholesome homemade food at the restaurant.

Partner

2/10

Poor

25 Feb 2026

MARIE

I tried to cancel and they refused to answer 2 mins after my booking

6/10

Pleasant

25 Feb 2026

Jeffrey

Arrived afterhours. Easy to enter Villa Palmeras as codes and room number provided previously. Room nice, but we had been traveling for 18 hours and did not carry water with us. We had expected to have drinkable water in the room for the three people registered but none was available. As it was afterhours (10 pm) no front desk people to ask.
Purchased breakfast in the morning prior to departure. Outstanding food!

Partner

10/10

Exceptional

23 Feb 2026

Linda

Very clean

10/10

Exceptional

22 Feb 2026

Isaac

Beautiful villa, friendly and accommodating staff, clean facilities.

Partner

10/10

Exceptional

22 Feb 2026

Vanessa Alejandra

Bien

4/10

Poor

19 Feb 2026

Frank

I could not receive wi-fi in my room. I had to go out to the hall to get it, then it was very weak and slow. The TV in the room didn’t work. The margaritas were only half full. When we asked the server why the glasses were only half full, he just shrugged and said that's how they come.

Partner

4/10

Poor

19 Feb 2026

Julian

Shower head was broken, wifi did not work properly. Not good experience.

Partner

6/10

Pleasant

19 Feb 2026

aida

El lugar en que esta no se ve muy seguro para llegar

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Kathleen

The room was spotless.

Self

8/10

Excellent

12 Feb 2026

Nancy

The room was in good standard condition, the staff was pleasant , and helpful . I would definitely recommend the stay especially knowing it’s closer to the airport.

8/10

Excellent

11 Feb 2026

Thelma Jean

Did not like the virtual checkin. The arrangement was to send checkin details by email, which never happened.
Other than that...the room was clean, the restaurant was very welcome and food good, the grounds were lovely.

Leisure Partner

6/10

Pleasant

10 Feb 2026

Dana

The staff was courteous, the food was great, and the prices even better! However, the room toiletries dispensers were all empty, what appeared to be a hot tub was actually cold with a non heated pool. They advertise a sports bar, but there was no Television, only a projector that you had to hook up yourself. Being out of country made this function not work, so the Super Bowl at a sports bar was a flop. But for the price it was a nice stay and convenient by the airport with a driver easily arranged for us.

Leisure Partner

8/10

Excellent

09 Feb 2026

Giany

Very tidy and clean room. Surface was small. Breakfast was correct, staff was very nice. The most important point is that the hotel is close to the airport and 100% autonomous check-in/out. You can litterally arrive anytime and they provide you with all the codes to access the building/parking, makes it very convenient.

10/10

Exceptional

08 Feb 2026

Pedro

Excelente

8/10

Excellent

06 Feb 2026

Leanne

Beautiful pool area and grounds

Friends_and_family Friends

2/10

Poor

03 Feb 2026

Tryphana

This hotel is in the worst part of Cancun, when I arrived it was people standing outside with aggressive dogs. Way too much going on the place doesn’t look like the pictures.

Leisure Family

2/10

Poor

01 Feb 2026

john

Room wasn’t ready, had to leave cause the code only works on one room, bed was a shambles, towels all over

10/10

Exceptional

30 Jan 2026

Richard

All was as per advertised. There were some technology challenge's but not from the hotel side that can pivot and assist. I would stay at this casa again.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Kawall

Room was very clean. The outside section with pool and lounge are is very peaceful, the game room was good to pass some time. Highly recommended. Staff were very nice.

6/10

Pleasant

27 Jan 2026

Khrissa

The room itself was not bad. I loved the location. The kitchen staff was really nice. I liked that you had a code to get in and out of the room and main door. My biggest issue with this location is the WiFi. WiFi barely worked and tv did not work. Also, it was almost as if they had up a scrambler because my cell phone would work just fine until I would get back to the hotel then it would go completely out. I have AT&T and Verizon and neither service would work. I had to drive to the nearest 7-11 just to be able to complete some work on my laptop. I even tried hooking up my hotspot and that did not work. The booking agent was very helpful and stayed in communication with me via WhatsApp’s the entire time. She did state that the internet was out and with no estimate time of restoration. I think that was true for my last day but not the others. The shower head was semi damaged so the water was not coming out of the actual head but in fact it was coming from behind the head. I got this hotel last minute because originally where I was staying turned out to be trash so I needed someone last minute as I was already on the island. Overall I do not think i would stay here again just off the internet connection alone. If they would fix that and the shower head I would recommend this place to anyone that does not want to stay in hotel zone and wants to experience playa del Carmen.

Leisure Partner

2/10

Poor

26 Jan 2026

Latisha

Upon booking, It was not clear that there was not a human on the property. I was traveling with another female and we DID NOT feel safe! We did not get the code to get in, couldn’t get the WiFi to work, the room was very hot, no elevators for heavy luggage.. etc.
we did enter the room in hopes of it being up to our standards according to the Expedia app. But it definitely was not! Very disappointed. I messaged the property and they denied a refund when we weren’t even there 30 min…

Leisure

10/10

Exceptional

21 Jan 2026

Adelis

This is a great place if you’re looking to be close to the airport. The place is clean, and the communication is excellent.

Leisure Friends

4/10

Poor

16 Jan 2026

Dimitrios

The hotel feels a bit neglected. The pool was dirty and so where the bed sheets, the towels were old and torn, and the wifi didn’t work 90% of the time.

8/10

Excellent

11 Jan 2026

gonzalo

Was a good location and price for us

Partner

10/10

Exceptional

07 Jan 2026

William

The staff was so nice and friendly!!!

10/10

Exceptional

06 Jan 2026

Ana Luiza

Very clean room

Leisure Self

4/10

Poor

03 Jan 2026

Amelia Casmira

Staff support is lacking. Room smells like sewage and they refused to let us switch rooms or get money back. They refused to let us bring food in because they have a restaurant. The restaurant food is lacking and not good. No mini fridge in rooms to prevent us from going out and bringing good food back.

Leisure Partner