Name: Akuazul Resorts Only Adults
Address: Km 23.5 Zona Hotelera, sn, Cancun, 77500, MX

8/10

Excellent

30 Jul 2026

Stefania

My stayed at akuazul was great I would say excellent if there wasn't so much construction and areas closed off. The staff was great Sergio help me with reservations for isla mujers and suggested the La parilla restaurant. The shrimp tacos I dare to say one off the best shrimp tacos I ever had . There was a funny smell at the entrance but luckily it wasn't all over the resort the roof top pool has a great view . I would book akuazul resort again loved the pool access from our room

10/10

Exceptional

29 Jul 2026

Joe D

Aqua-kool

2/10

Poor

28 Jul 2026

Monica

Worse property management. Mr. Sanchez supervisor very unpleasant, unprofessional, rude, and poorly managed. Not safe. Found rocks on the deck. Rocks in the lower pool. They only provide a bottle of water on the first day. Water not potable. On the next morning I made a cup of coffee and they did not wash and left the dirty cup with coffee. Had to check my self early since I was so disappointed. I was not going to stay there for the rest of the week. I left the property on Tuesday 7/21/26 and made another reservation loosening my money and spend additional money, to make reservations at Bluebay Grand Esmerald Resort. I work hard and I did not expect that kind
1/5 Stars – Highly Disappointing Experience & Unprofessional Management.
I had a terrible experience at this property and ended up checking out early on Tuesday, July 21, to move to another resort. The supervisor on duty was rude and hostile when I asked to speak with Mr. Sanchez. Beyond the unprofessional staff, the property had noticeable safety and cleanliness issues—including rocks on the deck and in the lower pool, non-potable water with only one complimentary bottle provided, and housekeeping leaving dirty coffee cups in the room. I could not stay for the remainder of my week and lost money having to rebook elsewhere. I strongly advise looking for alternative accommodations.

8/10

Excellent

27 Jul 2026

sabrina

The staff was great it’s a small hotel peacefull and clean

10/10

Exceptional

27 Jul 2026

Emmanuel

The place was so nice… the staff were so friendly though… I liked the atmosphere… thankx for the adventure

10/10

Exceptional

27 Jul 2026

Alberta

Tony was so nice to my daughter and I. I really enjoyed my stay here and I will definitely be back!

2/10

Poor

26 Jul 2026

James William

rarely leave negative reviews, but I feel it’s important to share my experience. I arrived a day late due to a missed flight and checked into the resort early the next morning. Unfortunately, within minutes of arriving, it was clear that the property did not match the expectations set by its advertising.

The grounds appeared poorly maintained, and there were strong, unpleasant odors throughout the resort. The conditions were so bad that my girlfriend and I both began feeling sick shortly after arriving. Instead of enjoying the vacation we had planned, we made the difficult decision to check out immediately.

The most disappointing part of this experience was the lack of customer service afterward. Despite explaining why we left and requesting a refund because we were unable to stay due to the condition of the property, my request was denied without what I felt was fair consideration.

I understand that my late arrival was my responsibility because I missed my flight. However, my decision to leave had nothing to do with arriving late—it was entirely due to the condition of the resort. I expected a clean, well-maintained adults-only resort, but that was not the experience we encountered.

I hope management takes guest feedback seriously and addresses these issues so future visitors have a better experience than we did.

Partner

10/10

Exceptional

22 Jul 2026

Arturo

Boutique style hotel. Sergio at the front desk was amazing as was the rest of the staff.

10/10

Exceptional

20 Jul 2026

Marco

Great room and staff

Partner

10/10

Exceptional

20 Jul 2026

Ernesto

What a great hidden little spot. If you want peace and feel like you’re in the jungle this is the place. The food is amazing and the staff is the nicest I’ve ever come across. The pool rooms on the first floor is the only way to go.

Self

2/10

Poor

19 Jul 2026

elizabeth D

This was terrible. We got there and as soon as we got to the room we booked somewhere else and left. There was a really bad smell, room very small, air conditioner was not cooling, no beach, a terrible experience overall

Partner

8/10

Excellent

19 Jul 2026

Charelle

Hotel was very secluded.

Self

10/10

Exceptional

17 Jul 2026

iskender

I liked this hotel because it is adult-only, which means quite, no kidding running around screaming, jumping in the pool and peeing in it. We stayed on the first floor with access to the pool from our room. The staff are great, very accommodating. They had a lot of romantic spots where couple can be alone and enjoy them selves. The only issue I had was the sea weed on the shore stank so bad, like rotten eggs, that we could not enjoy sitting by the beach. But that is everywhere in Cancun and Playa.

Friends_and_family Friends

8/10

Excellent

16 Jul 2026

Rida Fatima

We had a pleasant stay overall. The staff were friendly and welcoming, and our room was clean, comfortable, and nicely maintained. If we were ever in need of anything, such as extra towels, the staff were quick to meet our needs. We selected a pool access room which we thoroughly enjoyed and loved having. The only downside really, was that the property is currently undergoing renovations, so several areas weren't accessible during our stay. For example, the beach access area had a lot of sargassum and the beach equipment was not usuable. Additionally, the rooftop pool had tiles lifting and no bar service and just looked barren despite a nice view. Despite that, it was a peaceful place to relax, and we enjoyed our time here. You cannot beat the budget friendly option of this resort.

Partner

10/10

Exceptional

16 Jul 2026

NORMA

Nothig

Partner

8/10

Excellent

15 Jul 2026

Chad

Good food, excellent staff. The property is slightly dated and needs some upkeep. But overall we had a good time here!!

Partner

8/10

Excellent

15 Jul 2026

Kathryn

For a great at Thai location. Sergio was so helpful and made it great! Helped with any concerns I had, breakfast was amazing and only $7, other food and drinks were expensive and there is an odd smell but it was very peaceful and quiet if you want to be away from downtown. Had a great time.

Friends

10/10

Exceptional

15 Jul 2026

Dennis

Had a relaxing time

Partner

2/10

Poor

13 Jul 2026

martel

Complimentary breakfast is false and misleading- it’s one slice of toast

We were locked out of the hotel building at 1am

Sheets were dirty, asked to change twice because both times there were still dirty

Door to balcony was faulty didn’t open

Non responsive staff via WhatsApp, went down to contact them and they sent me right back up and said text the WhatsApp and still no reply.

Horrible stay overall, missing items

Partner

2/10

Poor

13 Jul 2026

shannon

This is the only time in my life I checked into a hotel and left a few hours later. We had already paid but decided to stay at another place up the road anyway. It was ecclectic but rundown. There was music with loudspeakers playing right by our room. Next room also playing their own loud music and bar playing loud sports match. Maybe good if you're in your 20s and want to party but too much noise pollution to be relaxing.

10/10

Exceptional

13 Jul 2026

Jennifer

Had an amazing experience! The staff very friendly

Partner

6/10

Pleasant

11 Jul 2026

David

Friendly staff but it's like an abandoned property. No staff at the ground level pool bar. No staff at the rooftop pool, either. Restaurant was incredibly overpriced. Like $80 for two apps and two drinks. Far from any other amenities. High road noise (though there is an interior door to close off each room's entry from the sleeping area, which helped). AC was weak. TVs are modern smart TVs, so that was nice. View from room was nice (ocean over treetops).
Would not stay here again, but it did the trick for one night by the airport.

Partner

10/10

Exceptional

11 Jul 2026

Aysha

This hotel was a really great choice. The ground floor rooms were 10/10 i really enjoyed having access to the pool 24 hours. I’d stay here again. Only draw back was breakfast wasn’t the usual of what is normally included. Still a good choice. The restaurant was really good.

Family

6/10

Pleasant

10 Jul 2026

Shelby

I booked fairly last minute for a short stay, and it's fine for that, but I would make sure you fully understand what you're getting into. My taxi driver was nervous to drop me off there as a solo traveler, so I think it may not have the best reputation.

Like others have mentioned, the property really is not well-maintained - a good portion is broken and closed off. It is right next to the highway, so noise is unavoidable. They were also doing construction in the room next to mine up until around 9 PM every night. Also worth noting is that there is a pretty strong sulfur smell all around the property.

Pros were that the staff was very friendly and helpful and the restaurant food was good. I booked the swim out room which was a cool perk.

Overall - it's fine. Not luxury, but it's fine.

Self

4/10

Poor

06 Jul 2026

Aydee

If I could give just one star, I would. The only reason I’m giving 2 stars is, honestly, because of Sergio at the front desk; he was very friendly attentive and helpful. However, the property itself leaves a lot to be desired. It feels like the kind of place where they just want you to snap a few photos and leave; it smells like a swamp. During the 3 nights we stayed there, there was never any hot water. We reported it, and they would say yes and come right away, but I never actually managed to take a hot shower. The breakfast is extremely basic—just a tiny bit of fruit, a piece of cinnamon toast, or a single pancake. It’s a very noisy place, too; in the middle of the night, something would knock on the door and wake you up—maybe a bird? We even found a scorpion! I’m sorry, but I do not recommend it.

Partner

10/10

Exceptional

05 Jul 2026

Samuel

If you are planning a trip to Cancun, this property is a hidden gem. What makes it unique is how it perfectly blends a relaxing vibe with top-tier convenience.
The rooms are exceptionally clean and well-maintained, which is always a top priority for me when traveling. The staff goes completely above and beyond—they are incredibly welcoming, attentive, and always ready to help with a smile. A special shoutout to Sergio at the front desk, who was my absolute favorite and made the experience even better!
Having a delicious free breakfast included made mornings so easy, and the on-site restaurant and bar are fantastic for when you want to unwind with a great meal or a drink without leaving the property. Highly recommend Aquazul to any traveler looking for a seamless, high-quality experience in Cancun!

Partner

10/10

Exceptional

28 Jun 2026

Samantha Desiree

I had a really enjoyable stay and would give this hotel an 8.5/10. The staff was one of the best parts of the experience everyone was incredibly friendly, welcoming, and always willing to help. One feature I highly recommend is booking a swim-out room. In my opinion, that’s what really makes this hotel worth it. The view, the atmosphere, and the overall experience are amazing. If you don’t book the swim-out, the hotel is still nice, but it doesn’t have quite the same “wow” factor. The scenery is beautiful, and the resort has a relaxing vibe that’s great whether you’re traveling as a couple, with friends, or even solo. The rooftop pool was one of my favorite spots because it gets plenty of sun, it’s peaceful, and the staff will even bring you a speaker so you can play your own music. You can also message the staff on WhatsApp to order food or drinks, and they’ll bring everything directly to your room or wherever you’re relaxing, including the rooftop pool. That level of service was a huge plus. One thing I thought was really cool they even surprised me with a complimentary shot, which was such a fun touch and made the experience feel a little more personal. The food was a little hit or miss. I recommend sticking with the tacos, wings, and burgers they were all really good. For anything else, I’d honestly suggest checking out the restaurants nearby, which I thought were even better. Plus, Uber Eats works great here, so you have plenty of options if you want something different.

Self

10/10

Exceptional

26 Jun 2026

Kenneth

Everything was excellent 👌👌👌

Partner

10/10

Exceptional

23 Jun 2026

Dario

Nomas la falta de playa

Partner

10/10

Exceptional

18 Jun 2026

Jimmy

We had an amazing stay at this hotel and would definitely come back! If you’re looking for a peaceful, relaxing getaway surrounded by nature, this is the perfect place.

The staff was outstanding and truly made our experience special. A special thank you to Antonio and Jesus, who took excellent care of us throughout our stay. They were incredibly kind, attentive, and always made sure we had everything we needed.

We were also pleasantly surprised with a complimentary upgrade to a swim-up room, which made our stay even more memorable. Having direct pool access and a private deck was such a wonderful experience.

The rooftop pool was another highlight, offering beautiful views and the perfect place to relax. The hotel had great amenities, everything was clean and well maintained, and the peaceful atmosphere made it easy to unwind.

While there isn’t much nearby, so you’ll need to drive if you want to explore the area, it wasn’t an issue for us because the hotel has its own restaurant with delicious food. We were more than happy to spend most of our time enjoying everything the property had to offer.

Overall, if you’re looking to disconnect, enjoy nature, and escape the crowds, I highly recommend this hotel. The peaceful setting, excellent service, and thoughtful swim-up room upgrade made this a stay we’ll always remember. Thank you again to Antonio and Jesus for making us feel so welcome!

Partner

8/10

Excellent

14 Jun 2026

Dinora

Hermoso lugar , muy muy bello pero,la Alberca principal muy bella pero el agua no limpia.
Personal algunos buenos otros menos.
No hay transporte cerca .

Self

10/10

Exceptional

12 Jun 2026

Victoria

Loved this resort!!!! Bar and restaurant were great! Was offered free upgrade for swim up pool to room! Location and chill vibe thru out! Will stay here again!

Partner

4/10

Poor

09 Jun 2026

Nicole

The hotel is beautiful we had the walk out pool room excellent room but it was my birthday weekend and had to cancel plans due to our room not locking they say breakfast is included but not anything on the menu they give you so you get a bill with your breakfast I was not compensated for the room and we left mid trip . This hotel is perfect for a couple or solo people who want to do nothing but read and relax there is nothing walking distance and one restaurant with not to big of a menu

Partner

6/10

Pleasant

08 Jun 2026

Luis Fernando

Really cool place with nice staff. Kinda far from everything else. Uber took about 15/20 minutes to get to anywhere. Smelled like rotting fish the whole time because of the swamp ,so it was kinda difficult to enjoy our luxury pool accessible room. It says all inclusive but nothing is really included except the “breakfast” which was some fruit and a pancake.

Partner

10/10

Exceptional

30 May 2026

Gabriela

The swim up pool of my room was beautiful. Everyone was very nice and helpful. The hotel was also not expensive at all which was nice because we were out and about the entire trip. They have someone there that can book all your tours right away. I would recommend and also will come back.

Partner

10/10

Exceptional

29 May 2026

Jovita

I loved this resort. The seclusion, the jungle feel. The walkpaths. Everyday we discovered something new. Will definitely visit again

Partner

10/10

Exceptional

28 May 2026

MARCO

Every is ok

Partner

10/10

Exceptional

27 May 2026

nishat

Gosh this resort was so beautiful, I stayed at the deluxe room with pool access which is open 24 hours. The breakfast was awesome, French toast, pancakes, fruit platters. And the restaurant’s food was delicious as well. Most importantly the staff is extremely hospitable and kind. Be sure to check out their backyard it’s gorgeous.

Partner

10/10

Exceptional

25 May 2026

Jesus

Is a plus’ recommended for a good time and relaxing time close to airport and center off Cancun

Family

6/10

Pleasant

25 May 2026

Valerie

a bunch of mosquitoes will find a way to get to ur room.

Friends

10/10

Exceptional

22 May 2026

ANUARITE

The place was very clean and well decorated the staff was very helpful to make us feel like we were

6/10

Pleasant

10 May 2026

Rebecca

This will be long.....The first few days were absolutely amazing! The place was spotless. The staff was amazing. Especially Tony and Sergio! It really is a hidden gem and they are working on the property by painting and fixing things. But the last 2 days were not good. In order to have AC or lights you must have a card in the wall. We went to bed with AC and lights. Some time in the middle of the night I thought I heard the door open. Thought maybe my husband got up but he didn't. I fell back asleep and it got very hot and humid in our room. I got up and the card in the wall was missing. Staff looked at security cameras but apparently we were imagining things and were told no one entered our room and removed the card. Whatever....we let it go. Mistakes can happen. The next morning they had a painting crew. They knocked and asked to go thru our room to the pool deck. Fine. It was quick. We left for the day. Came back, everything seemed fine. We got home yesterday and I went to fill my pill caddy. I am disabled. I have many medications. Meds that cannot just be refilled at any time. Well....I have 2 medications that have about 2 weeks worth that are missing. These meds are controlled substances in the US. Now I have to explain to my doctor that I have missing prescriptions. So....what was a wonderful place turned into not trusting them. As for a property, staff, cleanliness they get an A+

Partner

8/10

Excellent

07 May 2026

Megan

Unique property with multiple pools and access to the beach. Love the charm and boho vibes of the property. The staff were all very friendly and welcoming. Only downfalls would be the breakfast is simply fruit and bread (delicious but please not in case you expect more), and fairly close to main road so you can hear traffic. Overall, great experience and I would go again.

Partner

10/10

Exceptional

06 May 2026

Jessica

The food was really good & the staff was super friendly and very helpful.

Family

8/10

Excellent

02 May 2026

Ana Carolina

It is complementary breakfast, some fresh fruits, coffee or juice, regular toast or French toast, simple but nice.

Friends

10/10

Exceptional

01 May 2026

Yesenia Abigail

I really had a good time in this hotel Really nice and peaceful. Definitely I’ll recommend to my friends

10/10

Exceptional

30 Apr 2026

Jennifer

Hhhj

Partner

2/10

Poor

30 Apr 2026

Jaber

Not good

Self

10/10

Exceptional

30 Apr 2026

Dheeraj

No words, everything was amazing

Self

8/10

Excellent

29 Apr 2026

Ariana

Good

Self

10/10

Exceptional

28 Apr 2026

Heather

Beautiful peaceful unique resort.
Walk out pool was great. I like this spot for short stay.
Good food.free breakfast.
Beach access is limited but fun unique area.
Great staff!!

Partner

10/10

Exceptional

28 Apr 2026

Mackenzie

Such a good experience

10/10

Exceptional

26 Apr 2026

Piotr

VERY POOR BREAKFAST

Partner

8/10

Excellent

24 Apr 2026

Shaqir

We only stayed one night but it was pleasant

However there was no hot water in our shower and it was the morning that we were leaving when we found out so no time to fix.

I’m sure they would have fixed it or set us up in a different room if we had told them. The staff were friendly. Nothing bad to say.

10/10

Exceptional

23 Apr 2026

Maria Jose Pineda

It will be awesome more mexican dishes in the menu

Self

8/10

Excellent

20 Apr 2026

tawanna

The breakfast was delicious, the room was clean and nice, my only concern was the weird smell at the front lobby that lingered made me nauseous, the pool area look better at night than in the day

10/10

Exceptional

20 Apr 2026

Alice

Staff were super friendly and accommodating throughout my stay! My room was spotless as was the restaurant. My only reason for 4 * was because I didn’t realise only 1 restaurant was available the time I was here - I think likely due to time of year! Will definitely come back - location wise you’re close to airport but also Ubers to hotel zone or Cancun city centre are only 20 mins max!

Self

8/10

Excellent

18 Apr 2026

Herin

Need More improvements

10/10

Exceptional

16 Apr 2026

Brenda

Well appointed room, staff is lovely and accommodating- the breakfast that is included is not fantastic, but you can order à la carte - great location from airport

Partner

2/10

Poor

16 Apr 2026

LEONARDO

What they show in their pictures is deceiving!
We checked in and within 15 minutes we realized… no hot water, toilet was clogged, sink was clogged, tv tilted upwards, road traffic noise unbearable and the pool was dirty!
We left the hotel after 39 minutes to a real hotel and kindly asking the reception clerk to have her manager call me… which never happened. So, I will not get my money back because this place doesn’t guarantee cancellations.

Family

6/10

Pleasant

15 Apr 2026

Deborah

I really like my room, especially the balcony & view. Bed was very comfortable.

The restaurant & cleaning staff were incredibly kind, respectful and hospitable.

However I can't say the same for the young man at front desk (early shift).
He was easily the rudest person I have ever encountered in any position of customer service in a very long time. I flew in for a 3 night restoration weekend, and this particular offensive and uncomfortable communication upon my arrival affected my entire experience.

I have over 20+ yrs of experience in the customer service industry, including management in both restaurants and hotels.
I can say with absolute confidence, that this isn't how you do it.

8/10

Excellent

14 Apr 2026

Isaac

clean nice place very up to date and good stuff. the pool on the roof is cold water

Friends

10/10

Exceptional

12 Apr 2026

Anastasiia

The hotel is so beautiful! The staff is very welcoming and helpful when needed. I’m happy we chose Akuazul for our one week stay.

Friends

8/10

Excellent

11 Apr 2026

Sue

Property is beautiful and the new owners/management are making many improvements to the facilities. Antonio the hotel supervisor and all the staff were friendly and helpful. However one of the pools was not functioning due to a problem with algae but they were very attentive to the problem and trying to correct it. The restaurant menu was limited and the resort location, although close to the airport, was far from the hotel zone and about a 30 minute walk to then closest bus stop.

Partner

6/10

Pleasant

11 Apr 2026

Shauna Lea

Loved the resort itself very beautiful ….could use some up keep also we booked a swim up room and could not swim as it was very dirty and they started cleaning the last day we were there. Definetly they need to make sure pools are kept cleaner. Staff very pleasant.

Partner

10/10

Exceptional

11 Apr 2026

Osiris Adilene Machuca

Muy buena comida y todo el staff súper amables! Demasiados spots hermosos para tomarte fotos, sobre todo la playa😍

Partner

8/10

Excellent

09 Apr 2026

Kruthikaa

We stayed in a beautiful sea view room, the property was colourful and has a beautiful pool but the private beach wasn’t really accessible - it’s just backwater.
Overall, it’s a nice spot for a budget price.

Partner

10/10

Exceptional

04 Apr 2026

Candice

Breakfast was 5 star & staff was very friendly. The fresh fruit was a great start tp the day for free but if you want to buy something more fulfilling they have delicious options.

10/10

Exceptional

02 Apr 2026

Jesse

My trip was for seven days and choosing this place to stay was a good choice. All the staff employees are really nice from the front desk clerks to the room service. Clean rooms, delicious breakfast.

Partner

10/10

Exceptional

02 Apr 2026

Mo Valerie

Beautiful decor, pleasant staff, relaxing, clean room

Partner

8/10

Excellent

31 Mar 2026

Jocelynn

This place was so cute!l would love to have stayed here when it first opened. Please read the reviews bc the property does have some construction/fixing happening. The walls are thin and you will hear everything your neighbor is doing or saying. Additionally, this is right off the road to the hotel zone so you hear the traffic zooming. The sea views are really pretty and the small private beach area is

10/10

Exceptional

31 Mar 2026

Sophia

Great hotel i recommend

8/10

Excellent

31 Mar 2026

Mikeson

Decent quick stay . Staff friendly food good
Place just needs a lil revamp but overall solid

10/10

Exceptional

30 Mar 2026

Lorena

Love everything

6/10

Pleasant

30 Mar 2026

jovanie

everyday house keeping is excellent

Self

10/10

Exceptional

30 Mar 2026

Elizabeth

Absolutely loved this place, very beautiful and quiet! The staff was amazing, only thing that mad me sad was the beach bar and area not being open.):

Partner

6/10

Pleasant

29 Mar 2026

Alexis

Continental breakfast was fresh and I guess presented nicely. Definitely won’t fill you even momentarily. Basically they want you to just purchase their breakfast. Hotel maintenance was just fine. They cleaned the rooms well ! Pool was nice as soon as you enter to relax and buy a couple drinks from their little bar. The upstairs pool is also fine but pretty isolated.

Partner

10/10

Exceptional

29 Mar 2026

magalie

The only problem we had was the curtains not covering the whole window, so at 7ham we were waking up by the light getting into the room. A part from that, amazing hotel with a nice vibe.

Partner

4/10

Poor

27 Mar 2026

Elizabeth

Read all the reviews. Don’t book here expecting a resort experience. We booked a single night last minute bc it was near the airport. The room was renovated and clean, but the entire hotel was empty and strange, and the bars & pools were vacant. Only one bar near the lobby and the others were shuttered. Maybe 8 other guests on the property. There’s a bit of a sand beach on the lagoon - it’s not the ocean beach you might be expecting. It’s fine for a single night but not a vacation spot.

Friends

4/10

Poor

25 Mar 2026

Gudrun

We had a room was access to the pool and that was mainly the only good thing. Breakfast made me speechless. Fruit plate was good, but then you received a piece of toast or 1.5 piece of French toast. For everything else you had to pay. Restaurant and bar is so overpriced!!! Beach small and they warn about crocodiles. See weed doesn’t get removed and stinks.

Partner

6/10

Pleasant

23 Mar 2026

Betti

Good transportation! Speedy Shuttle Alan! Professional and goes above and beyond!

Self

6/10

Pleasant

23 Mar 2026

Robert

It was a unique place and a good location. At certain parts of the property the smell was unbearable. The construction work at all hours was unpleasant. The complimentary breakfast was just a small fruit plate and one pancake or french toast. If you wanted more it was at a cost. The dinner restaurant was very overpriced.

2/10

Poor

23 Mar 2026

Erica

Stay away! The place in pics and videos looks great because they were from when it was first opened. This place needs A LOT of repairs. Then to make matters worse- the reception and restaurant staff are disrespectful and rude. I wanted to be as detailed as possible to help other travelers therefore this is a long one. In short- we only survived 2 night there then had to move to another hotel as it was not a suitable place to stay. The other people staying there were also talking about leaving, accepting their losses and moving to more accommodation hotel. It feels like they are used to people leaving, there are no refunds and whether you stay or leave they still are their money.

The Roof/top floor
The roof is not accessible, there'd no safe pool access, the tiles and flooring are in need of repair, there's no rooftop bar either, it falling apart and a dangerous place to be in.

Bottom level and common areas:
The bottom level is also in need of repair, the walkways are falling apart, the garbage cans in the walkways are broken and filled with trash. There are about 4 parking spot right infant of the entry. If those are taken you will need to park down the street at the other metal door entry but first you need to go to the entry way, so that someone can ope the other gate for you. You get back in your car, go down the road make a U-turn then to the other gate and hopefully someone has made it there to open the metal gate for you. You then walk on either the inside of the hotel or on the street.

Restaurant:
Walked in to the restaurant on the 2nd floor, the person there looked at us then walked away. We walked over to the bar/prep area to ask if they were taking customers since it was empty and the worker walked away from us. They didn't even look at us and simple said yes. We asked if we needed to wait to be seated or not. They moved their hand a to brush us away (like when you're trying to get a fly out of your way). We took that as a way to mean to sit down. We went to sit. The worked comes over to us and literally asked us,\"What do you want?\" No menu, no hello. We tried to be polite, smiled and kindly asked for a menu so that we could decide what to order. Several minutes later, they return and drop the menu on the table. It wa so uncomfortable we thanked them for their time then walked away.

Beach Area:
Some chairs are dirty, some are broken, the side table are dirty, the decor is falling apart and needs repairs, there's a crocodile that swims back and forth on the small beach area, there is no warning sign to keep guests safe and not really an area that can be used by guests.

Check-in experience and reception staff:
As soon as we walked in we said hello, gave them some treats we had brought for them and in Spanish explained they were treats for them and the staff (we had brought several treats to share) as is our custom. Not a thank you, ignored us, then after standing there a few minutes they asked for our name. Gave us our room #, key, and then we walked over to our room. We noticed the towels were stained, dirty and the air conditioning was not working. We walked over to the reception area and explained the situation while also asking for a room change. They gave us some towels from a plastic bag, said someone would come over regarding the air conditioning and told they don't do room changes. We asked for a fan and told the hotel does not use them therefore none are available. After waiting an hour for maintenance person we checked back in w/ reception staff. They said they had already called someone and within minutes they would arrive. Waited another hour (2hrs total), and no maintenance. We decided to go purchase a fan to make it a little more comfortable. Upon our return we noticed a big fan in the lobby. Went to the room and still- the air conditioner had not been repaired. It had been 7 hours and still nothing. We checked in with the new receptionist person and was told everyone had already left and nobody was available. Next day requested maintenance again and we were told someone would go and make repairs. After a long day of traveling you want to relax but we re on our second day there and still no relaxing as it was too hot, We went to the restaurant to try to get something to eat while we waited for maintenance and you can read above about that experience.
When we arrived that evening and saw no repairs were made, we decided we had enough. We booked another place to stay and left.

In all, stay way. The service and condition of this place is truly horrible.

Friends

8/10

Excellent

21 Mar 2026

John Michael

They did not have any buffets. Disappointed.

Partner

10/10

Exceptional

21 Mar 2026

Christopher

WOW!!! I thoroughly enjoyed almost everything about this boutique property. The staff members go the extra mile to make sure that you enjoy your stay. The zen pool is so calming and the rooftop pool has a panoramic view of the entire Cancún area. KUDOS!!! Adults make Akuazul Resort a bucket list destination for peace and serenity!!!

10/10

Exceptional

20 Mar 2026

jennifer

Clean hotel and great service!

8/10

Excellent

20 Mar 2026

Avery

Amazing staff with lots of beautiful views of the sea!! Would go again

Friends

10/10

Exceptional

19 Mar 2026

Shanita

Awesome place. Location isn’t the best if you’re looking for partying. Not slot of visitors. None of the bars were open half the time I was there. But still a very lovely place. The food was kind of overpriced do what you get. The breakfast was good

Self

6/10

Pleasant

18 Mar 2026

Stephen Wesley

Staff was great. It is definitely not in the hotel zone. I didnt rent a car and felt stranded. Uber is 20 bucks to go almost anywhere or walk 20 minutes to get to a bus stop.. a little too isolated and no food or groceries nearby.

8/10

Excellent

17 Mar 2026

Stephen

The internet cur out often in our room. The property needs repairs. The boardwalk had areas closed off for safety reasons.
The room was clean. The pool was clean. Staff was attentive and took care of us. Food was good

Partner

10/10

Exceptional

16 Mar 2026

Robert

It was Corky but fun. The room was nice and comfortable. There are things needed to be worked on and It looks like they were working on them. I had good meals in a restaurant. If I want to go back I’d stay there again and the airport was close.

Friends

8/10

Excellent

12 Mar 2026

cameron

We were on the first floor with the pool outside our door. The pool isn’t heated and it was too cold to go in. The room itself was not cleaned well before we entered. There were brown drip marks on the ground, the sink drain was misplaced, the shower was an open shower and every time we showered the entire bathroom floor would be covered in water, there was splatter marks on the walls, the lamps had broken twine on top, and the lights only worked half the time.

Partner

10/10

Exceptional

09 Mar 2026

dwayne

Property was good for a quick trip, clean and friendly

Partner

10/10

Exceptional

08 Mar 2026

Amalia

I loved this hotel it had an outside area that was perfect and the swim up pool was a great touch

Self

10/10

Exceptional

07 Mar 2026

Jessie

We had a great stay and would come back again!

Partner

10/10

Exceptional

06 Mar 2026

Kellianne

Had ocean view room with a balcony which was fantastic, two pools which was nice, staff were incredibly friendly and helpful. Felt very safe as a solo female traveller

Self

8/10

Excellent

06 Mar 2026

Eduardo

Wifi wasn’t working

Friends

6/10

Pleasant

05 Mar 2026

Alexander Lee

Nice view with beautiful Mayan architecture. Place is new and still under a lot of construction. Staff is very friendly and accommodating.

Partner

6/10

Pleasant

05 Mar 2026

Juan

The property needs major renovation.

Partner

10/10

Exceptional

04 Mar 2026

Natasha

Everything was perfect and such a great budget find! I loved that it was peaceful and everyone was every kind. It has its own beach which made it an insane find.

Friends