Comfort Inn Cancãºn Aeropuerto

2/10

Poor

05 Aug 2026

Carlos

I stayed there on the night of August 3. The room was poorly maintained and not properly prepared. I arrived around 11:00 p.m., and when I was about to take a shower, I realized there were no bath towels in the room.
I asked the front desk for towels, but the receptionist told me they didn't have any available and that I would have to wait until the housekeeping staff arrived. On top of that, he was rude and unprofessional.
Overall, it was a very disappointing experience and the customer service was terrible.

2/10

Poor

04 Aug 2026

Georges

The building is dirty!!

2/10

Poor

14 Jul 2026

Jose

This hotel is dirty, the shuttles have no specific times, so it may or not be available, there was no hot water, the staff was ok, but they are 0 professional. Over all terrible experience I will never stay there again.

Family_with_children

6/10

Pleasant

21 Jun 2026

Alberto

A very basic hotel, I only stayed for one night, but it's clear it needs maintenance.

Family_with_children

10/10

Exceptional

21 Jun 2026

Adriana

Muy cómodo

Friends

4/10

Poor

31 May 2026

Michelle

There was no hot water. The airport shuttle was not free. The breakfast was okay but not great. The parking garage was difficult to get in and out of. It was close and convenient but I hoped for a little bit more.

Friends_and_family Family

8/10

Excellent

27 May 2026

Monica

Lady at reception very nice and helpful. Great customer service overall

Friends

6/10

Pleasant

25 May 2026

Frederic

There is no Internet on the Wi-Fi. You have only 2 MB per second..

Showerhead are really bad than the water is only getting warm!

There is no shuttle to that hotel so you have to get rip off by the taxi drivers at the airport charging $60 for 2 minutes drive!

Self

6/10

Pleasant

17 May 2026

Henry

We reserved this hotel because of proximity to airport and they offer a shuttle to and from hotel to airport. Upon arrival at airport we were notified that they no longer have that shuttle service.

We ended up spending &57.00 on a 8 min taxi trip from airport.

Family

10/10

Exceptional

08 May 2026

Rachelle

I showed up late at night with no reservation. I dealt with a gentleman (I forgot his name) at the frontdesk when I arrived. He was the most compassionate and caring human being. He helped me book a room and offered me water and all after I explained the kind of unfortunate situation I was in. I had a comfortable stay for the night and left the next morning for my flight. We need more people like him. He was genuinely caring. Thank you for your help. I wish I wrote your name down.

Self

8/10

Excellent

23 Apr 2026

Stephanie

Good room

Friends

8/10

Excellent

07 Apr 2026

Steve

Parking underground was crazy it was the most narrow driveway if you don't have a small car you would have never made it out Wi-Fi was down

Partner

2/10

Poor

05 Apr 2026

Venus

Smells like mold 0 windows open.No wifi no english terrible place

2/10

Poor

19 Mar 2026

Lindsey

Staff c

10/10

Exceptional

18 Mar 2026

Kasandra

I just needed somewhere to clean near the airport to catch my flight in the morning and this was perfect.

The staff were helpful and friendly, and the rooms were clean. The airport shuttle was great. The breakfast was really good too, they actually used real eggs which is amazing! most hotels just seem to use a gross soy/egg mixture from a box, but comfort inn used real eggs 😍

6/10

Pleasant

08 Mar 2026

Melanie

Shuttle is very limited. Water in shower was only lukewarm.

Self

8/10

Excellent

27 Feb 2026

TeJon

My overall experience was great. I believe that each area exceeded my expectations. I took one star off because I requested a shuttle and I did not receive it. I understand that there is a 24 hour policy, however, since I have worked in the hospitality industry at a five star hotel, there’s always a way to make sure that the guest gets what they need and I didn’t even see an effort put forth. I sent a message to the property and never received a response, which told me that this was not a priority.

Self

10/10

Exceptional

25 Feb 2026

Josefino

Nice hotel friendly crew

6/10

Pleasant

24 Feb 2026

Shelley

Great free breakfast buffet.

2/10

Poor

22 Feb 2026

Jacob

No, we were not provided a shuttle at the airport waited there for over an hour. had to get a taxi to drop us off.

8/10

Excellent

05 Feb 2026

Ajay

Overall good experience

8/10

Excellent

04 Feb 2026

Martha C

It was good

2/10

Poor

31 Jan 2026

Jennifer

The room was canceled when I got there late because of flight cancellation, so paid double , not happy

Partner

2/10

Poor

28 Jan 2026

Leticia

Instalaciones viejas y sucias cobran cargos extras

Partner

2/10

Poor

27 Jan 2026

Amir

Dirty and smelled and not worth the money

6/10

Pleasant

26 Jan 2026

Peter

For an airport hotel this place puts forth a weak effort. No shuttle until 9:00 in the morning? Breakfast was non-existent at 7:00 AM.

Room was clean and a short taxi ride to the airport (MXN 250).

Friends_and_family Family

4/10

Poor

25 Jan 2026

carmen

Muy sucio el lobby, desayuno no cucharas limpias .nos cobraron el traslado al aeropuerto ,

Friends_and_family Friends

6/10

Pleasant

24 Jan 2026

Brianna

Check in was good, room was standard. Nothing special but exactly what we needed for the night

Leisure Partner

10/10

Exceptional

22 Jan 2026

CHINYERE

Clean room, good breakfast and caring staff

Leisure

6/10

Pleasant

18 Jan 2026

Kristine

When we arrived check in was very slow and it took convincing to not get charged a fee for my Service Dog. Our flight was delayed by almost 5.5 hours so we were exhausted and just wanted to sleep.

When we got to our room we were given 2 queen beds instead of the king bed we booked unfortunately. Our shower was not able to get hot water it was luke warm at best unfortunately and the water pressure was so low.

We were hungry and the only option we had to get food was to go to the 24 hour Go Mart which was not very far away.

Room was clean and the continental breakfast was good thankfully.

Check out was quick and easy. So this why I rated this hotel 3 out of 5 stars.

Leisure Pet

8/10

Excellent

06 Jan 2026

Adrian Dean

Staff need to know a bit of English as we had some issues. But otherwise clean, solid breakfast and convenient with the airport shuttle.

Leisure Family

2/10

Poor

04 Jan 2026

Murray

Bathroom door would not close properly. No water pressure and lukewarm at best on high heat
If you drive your car underground you can get it in but the roof scraps on the way out
Room blinds did not block out light
The breakfast buffet was, to be kind, awful
Staff was very helpful and got us in a little early

Leisure Partner

8/10

Excellent

02 Jan 2026

Arturo

Clean room. Helpful staff. Check on airport shuttle hours of operation. It’s not 24h

10/10

Exceptional

02 Jan 2026

Jackie

Nice clean room, staff was very easy and nice to deal with.

Leisure Partner

2/10

Poor

23 Dec 2025

Danielle

The entrance of the hotel was dirty with a big garbage container overflowing with garbage. Employees sprawled on the ground near the container. The young women at the front desk greeted me with a sucker in her mouth and told her college to take care of my reservation cause she didn't understand me. The room was clean but the furniture looked very used and old. The bathroom was nice and clean but didn't have any facecloths. When I ask the desk clerk for one he gave me a hand towel. There was a good variety for the breakfast and the chief was nice and polite. The airport shuttle driver was on time. They could do a lot better with the desk clerks, out of three that I saw only one was acceptable.

Leisure Self

6/10

Pleasant

03 Oct 2025

Liliana

Everything was fine my only dissatisfaction it was they said shuffle from airport to hotel included but that was not the case.

I ended paying for a Taxy and the hotel did not even give me back the money and that was the main reason I book with them

Business_and_leisure Family_with_children

10/10

Exceptional

19 Jul 2025

Rafael

Close to airport

Leisure Family_with_children

8/10

Excellent

27 Jun 2025

Bryan

Perfectly adequate if you need a cheap night near the airport. The hotel says it has an airport shuttle, but it does not.

Leisure Self

10/10

Exceptional

20 Jun 2025

Antonio

Good

Leisure Partner

6/10

Pleasant

12 Jun 2025

William

Property is fine

Leisure Family

8/10

Excellent

09 Jun 2025

Erwin

Nice room and good bed, and not good parking for the car

Leisure Family

2/10

Poor

09 Jun 2025

CLAUDIA

This property says it offers transportation from the Airport to Hotel, Hotel to airport, NOT TRUE. A week before our stay they message me saying no transportation from the airport to the hotel, at that point it was to late for me to cancel, the day of pick up at the airport they called me to say their Van had mechanical issues and no transportation was going to happen. Front desk offered no solution, nothing! No ice machine! Would definitely not recommend!

Business Partner

6/10

Pleasant

22 May 2025

Jeff

Close to Airport

Leisure Friends

10/10

Exceptional

14 May 2025

Jeffrey

Thank you for a nice place to stay on our travels

Leisure Partner

4/10

Poor

10 May 2025

Verified traveler

Scammed waiting for hotel shuttle

Terrible experience. We got scammed trying to get the “free” shuttle from the airport to the hotel. There seems to be some type of arrangement whereby you order the shuttle and it never comes. So, cab drivers approach you to say that the hotel works with them and that they will take you and the hotel will reimburse you. When you arrive at the hotel, they claim to not know anything about to and that the shuttle has been looking for you. Super fishy. HUGE PROBLEM FOR SENIORS like us. We got charged twice for the taxi ($57 each time) since the run the credit card twice. We had to cancel our card. Super disappointed and upset.

Friends_and_family Family

4/10

Poor

21 Apr 2025

minerva

Very old need remodel the beds so uncomfortable the only good thing the breakfast .

Leisure Partner

8/10

Excellent

20 Apr 2025

oscar

We had to wait for the hotel shuttle bus 2 hrs

10/10

Exceptional

12 Apr 2025

Danny

The service

Leisure Pet

10/10

Exceptional

12 Apr 2025

Rudy

Beds were so hard.

Leisure Family

10/10

Exceptional

23 Mar 2025

Blanca

Friendly staff, stayed one night, good experience overall

Self

2/10

Poor

22 Mar 2025

MAYRA GABRIELA

El personal te atiende de muy mala gana y el día que llegamos no hubo luz por más de 5 horas

Family

8/10

Excellent

21 Mar 2025

John

Very convenient property to shuttle to the airport. The spaces are all clean and the room is well appointed. The water pressure is the shower was very low and it did not reach a warm temperature for a very long time. Overall, for a landing spot for a short stay, it’sa fine place with free breakfast.

Leisure Family

6/10

Pleasant

09 Mar 2025

Luis A.

Good location - close to the airport.

Business Self

8/10

Excellent

25 Feb 2025

Gabriel

Very clean and close to the airport

Partner

6/10

Pleasant

15 Feb 2025

antonio

Room was ok. The toilet seat broken. Shuttle service terrible. Not for the driver. He was great. I spent 3 hours at the airport waiting for the van. And not shuttle service from hotel to airport. Uber charge $500.

10/10

Exceptional

14 Feb 2025

Suzanne

The room was very clean and comfortable. Close to the airport so very convenient. Breakfast was good. I would go back.
We wanted to take the shuttle from the airport and I had provided the info about the flight and the time of arrival. We waited 45 minutes for the shuttle and called the hotel, they told us the next one was another hour away. The shuttle is every 2 hours (5:30, 7:30…). They did not tell us. The person at the hotel says the info is incorrect on the website.

Leisure Partner

2/10

Poor

10 Feb 2025

Brie

Comfort Inn sent me instructions on how to schedule my airport transfer with a link to a form.
I filled out the form. Called them, sent them WhatsApp’s and messaged their Expedia inbox with my flight details etc.
They left me stranded at the airport alone waiting for a shuttle that never came.
Called them repeatedly with no answer, ended up paying $1000 pesos for a cab - and then when I got to the hotel they said - “It’s Expedia’s fault’ so I called Expedia and they said “the hotel is refusing to compensate you for your costs, we have to abide by their policy”.
Unreal. I will NEVER stay at a Comfort Inn OR use Expedia EVER again. Zero accountability. Shocking customer service. 6 hours lost to be told I am being punished because neither of them think it’s their fault.
All I wanted was to be compensated for my cab fare…since they decided to just not send the shuttle.
Brutal.

Business_and_leisure Self

10/10

Exceptional

26 Jan 2025

Sergio

Its a good place if you need an hotel nearby the airport

Leisure Self

2/10

Poor

23 Jan 2025

Daniel

I didn’t even stay… It’s a terrible location in the room had a funny smell to it

Leisure Self

8/10

Excellent

06 Jan 2025

Oswaldo

Pretty close to the airport. Liked that.

Business_and_leisure Family

8/10

Excellent

04 Jan 2025

Verified traveler

Convenient stay

Very convenient for location, very close to the airport since we arrived very late at night. Friendly service, underground parking area very small and tight, becareful not scratch your car, just small cars enter here though. Once we arrived, the floor of the parking was partially flooded with smelly water. The room were clean overall just some of the furniture would need to be changed soon. Convenient for people passing by, so you get what you payed for.

Partner

2/10

Poor

04 Jan 2025

Fernando

No hot water

No hot water in the shower, even heard that from other guests. Not in a great location to get food after 9pm.

Friends_and_family Family

10/10

Exceptional

29 Dec 2024

Toby

It was clean and quiet. Staff was nice. Breakfast was good, too.

Leisure Friends

2/10

Poor

11 Nov 2024

Rodrigo

The sheets were dirty, both days I stayed with my family. After asking the receptionist to exchange the bed sheets, it never got done. The TV was not working. Only one channel was working and it did not have any volume at all. The receptionist was told about the issue and I was advised they would provide new controls. They never provided the controls and never attempted to fix the issue.

6/10

Pleasant

17 Jun 2024

Rudolfo

Cheap stay for one night

Overall for the one night stay and the price it was ok! The bed was hard as a rock but it was expected!

Partner

4/10

Poor

16 Jun 2024

Terence

Food quality was poor, with everything coming from instant versions (e.g., eggs from mix, not fresh) that I chose not to eat.

Business Self

2/10

Poor

27 May 2024

Daisy

First of all before going up to my room I was booked to a room that was booked already . I get to my room and it had a broken bed that was so noisy . I was moved to another room and I woke up with bed bugs. I was traveling with my 2 year old and I approached the staff and they offered no resolution or support . Never staying here again and don’t recommend

Leisure Family_with_children

8/10

Excellent

09 Apr 2024

Daniel

Good hotel for airport passengers on transit

Business_and_leisure Family

2/10

Poor

02 Apr 2024

José E

El baño no tenía puerta de vidrio se salía el agua, había vidrios en el piso, el estacionamiento terrible súper angosto para entrar y salir dañamos nuestro carro

Friends_and_family Family

2/10

Poor

01 Apr 2024

Malama

The property was ok, but nothing around is great. It’s unsafe location. Tiny lobby, staffs are terrible 😞 except the guy helped us checking in. But the two ladies were there, when we checked out, they were chatting & on the phone and we waited there to check out. Rooms are so small

Leisure Family

2/10

Poor

30 Mar 2024

VICTOR HUGO

Terrible

Leisure Family

8/10

Excellent

29 Mar 2024

Andrea

Better than expected

It was okay. The other reviews made it seem like it would be awful but it was significantly better than expected. The room was clean - no bugs and nothing that was outright dirty. The bathroom has some toiletries (soaps, tissues, shampoo, lotion) and was also clean. There was a small iron and ironing board which I appreciated. The bed was comfortable and the AC worked fine after I put it in a cooler setting. For breakfast, there was cereal, eggs, toast and some fruit - it was all okay. For a one night stay, this is fine and the hotel staff were very nice and helpful

Self

2/10

Poor

22 Mar 2024

Marie

Awful, worst room ever.

Horrible room, very dirty, no toliet seat. No bar soap.
We were told we could not change rooms. We asked for a refund so we could go to another hotel. Then they decided to give us another room which was just as dirty but had a toliet seat. Then we had to break a small little piece of soap and share from my sister in law in the next room. Needless to say first and last time we ever stay in any Comfort Inn.

Friends_and_family Family

6/10

Pleasant

16 Mar 2024

Gary

I like to have a hotel phone in my room. I needed a wake up call and the man at the desk said he would come and knock on my door. The man at the desk when I left ...just after 5 AM was not the same man and I wonder if he passed my message re a wake up call to his replacement.

6/10

Pleasant

10 Mar 2024

Juan

The place is convenient for what I needed for one nite. Close to airport a train station. Wouldn’t stay any longer.

Business_and_leisure Self

6/10

Pleasant

10 Mar 2024

Valter

Muito ruido, devido a proximidade com a estrada
O banheiro do quarto tinha enormes vazamentos
Np balcão do check in, tinha vazamentos do ar condicionado
O café da manha começa as 7:00 e sendo um hotel para viajantes do aeroporto, é tarde, pois quem tem voo cedo, como era meu caso, nao puder tyomar o cafe da manha

Leisure

8/10

Excellent

06 Mar 2024

PERRY

Small room compared the rooms we had here in the past. No extras in the room...refrigerator, ice bucket. Bathroom sink counter wasn't cleaned well. At front desk...no hot water and no ice.

Leisure Partner

6/10

Pleasant

03 Mar 2024

Varun

nice

Leisure Partner

8/10

Excellent

02 Mar 2024

EDGAR

Likes: Near the airport. Shuttle to airport every hour. Rooms are comfy and clean. Free breakfast.
Dislikes: Even tho my stay was already paid thru travelocity , while checking they still charged me some crazy ecological fee of $100.00 pesos. No bar or food service to the room.

Leisure Self

6/10

Pleasant

29 Feb 2024

Lisa

Get what you pay for

You absolutely get what you pay for. Inexpensive hotel 5 minutes from the airport. The young man at the front desk in the evening was excellent! So kind and helpful!
A little musty smell in the room, but beds and pillows were very comfortable. Had hot water and good enough water pressure.

Friends_and_family Friends

8/10

Excellent

25 Feb 2024

Stephen

Decent place to stay nearby the airport.

Leisure Family_with_children

10/10

Exceptional

22 Feb 2024

Palash

All good

6/10

Pleasant

19 Feb 2024

Sheri

I was unable to book the free shuttle service despite trying about 20 times over a four day period. The taxi from there airport was ridiculously expensive. $60US making the stay more expensive.

2/10

Poor

16 Feb 2024

Emory

One of the beds smelled like they were wet. It was supposed to be a non smoking room but was definitely not. Breakfast was not good

Friends

10/10

Exceptional

15 Feb 2024

Steve

Perfecta

Business_and_leisure Self

2/10

Poor

14 Feb 2024

Beatriz

Do not trust their pictures

Do not trust their pictures ... The lobby and the dining room are in really poor shape... the couches are worn out and ripped. We went into the room, and everything was also in poor shape. The shower had mold... we left as soon as we saw the room... as you suppose, they did not refund the money...

Friends_and_family Family

8/10

Excellent

13 Feb 2024

Timothy

Clean, cheap hotel close to the airport in an industrial area. Hotel is fine, it is Expedia that you have to watch out for. I got sick on our last trip and Expedia wouldn't stand by me even though I notified the property within the time for a refund.

6/10

Pleasant

11 Feb 2024

Verified traveler

Just a place to stay

Stayed here for our 1st half of the trip... got to the hotel and no one speaks English so hard to communicate with the staff was told that breakfast was from 7 am to 11 am and pointed how to get to our rooms. Next day so excited for breakfast but was disappointed... got to dining area they only had 3 supposed to be hot items turned out cold, no bread, only few selections we tried to communicate and said something in Spanish that we didnt understand then other visitors came and same thing nothing for them to eat after a couple minutes they came out with rice thinking more food would come out but nothing else. How can you call that breakfast and it wasnt even 830 am and no more food for others to eat. Room was ok we just needed a place to stay and freshen up was hardly at the hotel... disappointed with the shower it was so slow and hardly any hot water and toilet didnt flush properly

Partner

10/10

Exceptional

03 Feb 2024

Jennifer

Practical choice
Good price and close to the airport. Staff are nice and friendly.

Leisure Family_with_children

10/10

Exceptional

23 Jan 2024

Eileen

Comfort Inn-Cancun.

We stayed because it was closest to airport. Plane late so missed the last shuttle. Complained about $40.00 taxi ride so they lowered it to $30.00. Still to much but free shuttle in the owning to airport so made up for it.
The Internet was not good.
Breakfast great and people very friendly. Easy
Check in.

Partner

2/10

Poor

20 Jan 2024

priya

not good

2/10

Poor

19 Jan 2024

Preston

We arrived early for check in. They did not have a secure area to store our luggage. We put our luggage in a room next to the business center that was open for anyone to go in and out of. The free airport shuttle is non existent because the driver doesn’t start working until midday. There was no mention of free Wi-Fi and nothing in the room related to passwords. The walls are thin and there is a lot of noise from people outside in the hallway. The room is non smoking but clearly the room was a smoking room with a strong cigarette smell that made my eyes water. The safety handle in the shower was broken off and never replaced. Don’t stay here if you’re trying to save a few bucks.

Leisure Partner

6/10

Pleasant

18 Jan 2024

Darrel

Read fine print about the airport shuttle.

I booked the hotel because it said it had airport shuttle included But I was unable to use it either way. I arrived at 9:30 , shuttle stopped at 9. Needed to leave the hotel at 6, so No breakfast and no shuttle, which only started at 7.

There were absolutely no plugs or way to switch off the lights from the bed. I’m surprised it was rated as high as it was by others.

Business

6/10

Pleasant

15 Jan 2024

Michelle

Shower head is poor. Hair and dirt in the sink and bed.
Very basic. It was what we needed a hotel close to the airport that was cheap. It’s what to be expected.

Leisure Friends

6/10

Pleasant

08 Jan 2024

John

Shower doors were broken

Leisure Self

2/10

Poor

02 Jan 2024

DANIEL

Las condiciones del hotel no son buenas. Los focos estaban fundidos. Demasiado ruido entre un cuarto y otro y poca higiene en general.

Un costo muy alto para el estado del hotel

Leisure Partner

8/10

Excellent

25 Dec 2023

Mariam

Not a very safe area with limited dining options but they have free breakfast which a lot of places don’t offer anymore and a shuttle to and from the airport which is very convenient

Leisure Family

8/10

Excellent

19 Dec 2023

Rembert

For me, this hotel was the closest to the airport and very economical. For the price it was perfect. The property is in need of updating, but everything I needed was there. Elevator not operating. Shower door off track(broken). And a few other age issues. Again, it was a great deal for the price I paid. The staff was friendly and helpful I would stay there again.

Leisure Self

4/10

Poor

18 Dec 2023

Mariana

We stayed on the first floor and the rooms are next to the front desk. That means that you don't sleep until the last guest arrives and you wake up in the middle of the night because of the voices of guest that have to fly early.
We were staying in Tulum and the main reason to rent a room in this hotel was so we could get a proper rest to fly in the morning.
It was a nightmare.
Breakfast was also not good quality.

Leisure Friends

6/10

Pleasant

11 Dec 2023

trevor

A taxi must be pre-arranged to take you to the airport as there is no shuttle. The cab charges $35 USD per person regardless of how many people are in the vehicle. It is a five minute drive from the hotel to the airport. This is highway robbery.

Leisure Self