Name: Moon Palace Nizuc All Inclusive
Address: Carretera Cancun-Chetumal km. 340, Cancun, 77500, MX

10/10

Exceptional

06 Aug 2026

Otsiry

Everything was clean, and neat , beautiful views , really good food , hospitality 10/10

4/10

Poor

02 Aug 2026

Louie Jose

Balcony door didn’t lock on first floor. Came
To fix at 10pm. Lock didnt work. Clicking noise at night

10/10

Exceptional

02 Aug 2026

Andreina

Clean room, staff really nice and friendly and food was really good. My family and I had lots of fun.

10/10

Exceptional

01 Aug 2026

Katia Lopez

Everything was overall excellent during our vacation. The resort facilities, the attentive staff, and the quality of the food exceeded our expectations. It is a very comfortable and well-equipped resort to relax and enjoy. We would definitely return!

8/10

Excellent

30 Jul 2026

MANUEL VALIENTE

Very good quality facilities and food. Many large swimming pools, fancy restaurants, gyms and all sorts of entertainment options (yoga, water spinning…). Ideal for families looking for a good quality, no-frills vacation. The price-value is very good.

Only three drawbacks:
1- Poor beach. Due to its location, it gets “sargassum” and therefore not suitable for swimming. You have to go to Cancun’s hotel area (30 mins by Uber) or book a tour to Isla Mujeres.
2- Aggressive sales tactics: we were offered access to The Grand hotel (which includes a water park) if we listened to a 90-minute presentation to become a member (entrance down payment $26k-$1 million). Took 2.5 hours and 5 different sales employees, each more aggressive than the previous one when we said we were not interested. Even at check-out, they were trying to sell us a $300 “opportunity”.
3- Overpriced tours. Up to 3x local prices. The hotel WiFi blocks access to Viator, but still managed to book with a local company. Do not book tours with the hotel concierge!

10/10

Exceptional

29 Jul 2026

Alejandro

Everything was great

6/10

Pleasant

29 Jul 2026

cornelia

We booked Moon Palace Nizuc expecting a luxury 5-star family resort, but unfortunately it did not live up to the rating.
The rooms are very dated and worn, and our \"ocean view upgrade\" was mostly a view of the wedding area and gardens. Our room was also not ready until 90 minutes after check-in.
Food was average overall, with the exceptions of the Brazilian restaurant and the café, which were excellent. The beach and pool areas felt crowded, drink service was slow, and several activities listed in the app never happened despite being scheduled.
The resort credits were also much more limited than expected, and additional attractions like the water park came with significant extra costs for a family.
The biggest positive was the friendly staff and the impressive effort to keep the beach free of seaweed.
After visiting the other Moon Palace properties, it became clear that Nizuc is the budget option. We spent most of our time at Sunrise and The Grand, which offered much better amenities and lots of activities. The Grand was a truly an outstanding experience.
I've included photos so others can see the condition of Nizuc and set realistic expectations. If you're looking for a true luxury experience, I'd recommend The Grand instead.

10/10

Exceptional

26 Jul 2026

Tinashe

Perfect stay

8/10

Excellent

26 Jul 2026

Premila

The property was massive with three hotels on site and could be overwhelming at times. The property is also further away from Cancun city center. Staffs were helpful but not very knowledgeable about the property and at times gave me wrong directions.
I had a terrible experience with a taxi driver from the property; the luggage attendant at the front door called the onsite taxi for me to go to the airport and told me the fare was 540 pesos. When I got to the airport the taxi driver wanted 1000 pesos I refused to pay him that amount and ended up paying him 680 pesos because it was getting late for my flight. This taxi driver was very dishonest and should not be allowed on Moon Place property to pickup guests.

10/10

Exceptional

24 Jul 2026

SAMMY

My family and I booked this trip just a few days before arriving. After reading more reviews, I was concerned because although the resort is “on the beach,” the beach wasn’t what I had imagined. Thankfully, the amazing service quickly changed our first impression. We arrived 1½ hours before check-in and were welcomed to enjoy lunch at The Manglar. Our room was ready right at 3 PM. The double beds felt smaller than U.S. queen beds, but the pillows, bedding, and cleanliness were excellent. As a family of five, we appreciated that the hotel easily accommodated us with a rollaway bed.
The first day, the beach had a lot of sargassum, but by the second day it was much better. The water was warm, calm, and enjoyable. The pools, activities, arcade, and entertainment were fantastic and more than made up for the beach.
Our favorite spot was the crepe café—everything was delicious! Carvao was another highlight, with excellent meats and outstanding service. The room was cleaned daily, the minibar restocked, and the staff consistently went above and beyond.
We usually stay at Marriott or Hilton properties, but Moon Palace Nizuc has become our favorite Cancun resort. The biggest reason? They comfortably accommodated our family of five in one room, which is rare.
Would we stay again? Absolutely. The service, amenities, and family-friendly atmosphere made this a memorable vacation. Special Thanks to:
May- FD
Gaby- Manglar
Carvao- Atila and his companion-
Rocio- housekeeper
Santiago-Capor

10/10

Exceptional

23 Jul 2026

Yesica

El personal siempre al pendiente de todo la comida mui rica los cuartos súper limpios siempre estuvieron pendientes de que todo fuera perfecto el mejor hotel en todo a Cancún lo recomiendo al 100% nos sentimos queridos y mima dos por todo el personal desde mesero asta los grandes de oficina el mejor hotel

10/10

Exceptional

23 Jul 2026

Sulema

Love it

10/10

Exceptional

23 Jul 2026

Suzanne Vanessa

We had a great time. The governor suites are in a great convenient location overlooking the pools and we were able to walk to all the amenities within the nizuc without needing to wait for a cart.

10/10

Exceptional

22 Jul 2026

Yazan

Entire experience was wonderful.

8/10

Excellent

22 Jul 2026

Frank

Family freindly!!!

Family_with_children

8/10

Excellent

21 Jul 2026

Meenu

It was great experience

Family_with_children

2/10

Poor

21 Jul 2026

Donald

The whole vacation was ruined from the beginning.
When we checked in I requested a room close to the pool because I can't walk very far I'm almost 80 years old. Well at check in the fellow asked if I would like a upgrade $200.00 and I said that would be $50.00 a day I looked at my son he said ok so I said ok. Gave my credit card and took the upgraded room. Which was totally awesome!
Went to lunch and swimming having a good time.
Made reservations for dinner i decided to look at my spending for the day in my account. I look at it and there's a $2000.00 charge from the hotel and i said this can't be. So on the way to dinner I stopped at the front desk ask a new guy what is this charge he said it was the upgrade, I said no way I was told $200.00 I kept insisting that's what it was because my son and granddaughter heard the same thing. The fellow at the desk went to talk to the manager and he came back and said the manager said since our room wasn't available we could stay the room for the night with no upcharge.and move you in the morning. I said ok i come back after dinner to talk some more.
Well we go to dinner and come back the same guy is there with the new night manager. So I go over it again with the new night manager he had this smirk on his face and said there is nothing he can do. I asked him would you pay for a $500.00 a night upgrade? He Gave me a smartallic remark.
He ended up putting me in a room two floors up and I can barely walk up more to say no space.

Family_with_children

10/10

Exceptional

21 Jul 2026

UZMA

The staff is helpful and very knowledgeable about the area.

Family_with_children

10/10

Exceptional

20 Jul 2026

Elizabeth Ramona Almonte de

Todos es excelente la comida muy rica con diferentes variedades me encantó lo recomiendo un cien por ciento .
En el restaurante góndola el italiano que está en sunrise el empleado Roger es una excelente persona muy amables , atento hizo esa noche inolvidable a mi suegra que estaba de cumpleaños muchísima gracias

Family_with_children

8/10

Excellent

20 Jul 2026

Artemisa

The room was clean the staff was helpful breakfast was good

Family_with_children

6/10

Pleasant

19 Jul 2026

Devin

There were plenty of activities for kids. The food was average in general.

Friends

6/10

Pleasant

18 Jul 2026

Angie

We stayed a night after a flight cancellation. The pool wasn’t clean so that was big for us. It was an ok resort.

Family_with_children

6/10

Pleasant

18 Jul 2026

emad

Rooms are old, staff was a hit and mess. Food was good and drinks are weak.
The worst part is the smell at oceanfront rooms it was trouble and no outlet plugs very minimal.

Family_with_children

10/10

Exceptional

17 Jul 2026

Ami

Just got back from Nizuc and we had a blast. Was pleased with the family suite that we had, there was plenty of room for my husband and I and our 2 teens (16/18 years old). Buffet was great for breakfast, had lunch by the pool (could order from the pool menu, grab pizza or burgers). Went to dinner at Los Caporales (Mexican at Nizuc, was yummy), Momo (Asian, at Sunrise, didn't feel like the food was great) Gondola (Italian at Sunrise, beautiful ambiance), Asadero (Grill, steakhouse at Sunrise). Was very easy to make reservations on the Palace Resorts App. Had wonderful service from Gil, Rafael, Sammy, Jesus, Rafael. Had the best service from Guspar at the Nizuc pool area, he made our trip and is such an upbeat and happy human. Service was great at Nizuc, found this to suite our needs. Went to Sunrise several times and it feels much larger, much busier. Check in, check out were great. They do try to upsell you to stay at the Grand, which we didn't. They offer day passes to the Grand for $200/adult, $100/child per day but we didn't think it was worth it for us. My son went golfing and loved it. There's a coffee shop and ice cream area in the lobby. Plenty of daytime activities by the pool if you want to be involved. We didn't make any shows, but it's a nice option. Went to the Pub a few times (service was fantastic again) and loved the music, ambiance and pool table there (was for adults only, so nice to be free from kids if you wanted it). Service was WONDERFUL!!

10/10

Exceptional

17 Jul 2026

Huyen

Great service! Good and variety restaurants. Pools are awesome

Family_with_children

4/10

Poor

16 Jul 2026

Rene

Overall, my experience at the hotel was good. However, what I didn't like was how my sister's wedding was handled. It was a complete disaster.
To begin with, the man who officiated the wedding looked like he was part of the maintenance staff because his pants were covered in paint. Then it started raining, and even though the wedding was supposed to last until 8:00 p.m., they ended it at 6:00 p.m. My sister paid for the full event, so I feel like she was robbed. They didn't offer another location to continue the wedding or any alternative solution. They simply started packing everything up and that was it. Honestly, I feel like my sister never really got to have a wedding.
The wedding staff did not provide the level of service they should have. I believe they should have a backup plan for events like this. I would not recommend anyone to get married at this hotel because it will likely be chaotic. They don't seem to have the experience or preparation to properly handle this type of event.
Another thing I didn't like was the pool. Whenever it got crowded, a staff member would start cleaning the edges of the pool with some kind of detergent or cleaning product. It created a lot of foam, which was very unpleasant while people were swimming. When there were only a few people at the pool, no one was cleaning anything. But as soon as it became crowded, they would start cleaning the pool edges. I don't know why they did it that way, but that's what I experienced.
Best of luck.

Family_with_children

10/10

Exceptional

16 Jul 2026

Atika

Palace! 🌴☀️

Beautiful pools, delicious food, friendly staff, and so many fun activities for the whole family. Every day was relaxing and full of great memories. Thank you, Moon Palace, for another wonderful vacation. We can’t wait to come back! 💙🌊✨

Family_with_children

10/10

Exceptional

14 Jul 2026

raya

Love the place
Definitely recommend
So much to do and perfect for kids

Family_with_children

8/10

Excellent

13 Jul 2026

Brenda

Loved it

10/10

Exceptional

11 Jul 2026

Rodolfo

Excellent service and food is great.

Family_with_children

10/10

Exceptional

08 Jul 2026

Elier

Excellent 👌

10/10

Exceptional

07 Jul 2026

SAM YUN

Friendly staff, all services are fantastic! Good foods. Really relaxing atmosphere! We will plan our next trip.

Family_with_children

8/10

Excellent

06 Jul 2026

Tony

The room was clean, and housekeeping did a great job keeping it that way throughout our stay! I do have to say that the A/C did not work very well in our specific room. The staff was completely bilingual, which helped a ton and made communication very easy.

Breakfast and lunch were buffet-style, and the options were pretty much the same every day. Dinner requires reservations if you want to eat at one of the select restaurants in the evening.

One important thing to know: if you stay at Nizuc or Sunrise, you do not automatically have access to The Grand. To get access, we had to sit through a sales process and then pay an additional fee. We paid $580 for the two of us, and in our opinion, it was not worth it. The Grand actually seemed more crowded than the other side of the resort.

You already pay a lot to stay at the resort, but they definitely expect you to spend more once you are there. They tried to sell us vacation packages starting at $130,000+, which was a bit much for us.

As for Nizuc specifically, the pools were not amazing or particularly special. They could definitely use some updates or renovations. Also, if you love the ocean and want to spend your vacation swimming in it, this probably is not the resort for you. The beach itself was pretty, but the water near the shore smelled bad and was filled with seaweed.

Overall, the trip was absolutely worth the price, and we both agreed that we should have stayed longer.

Family_with_children

10/10

Exceptional

06 Jul 2026

Mahendra

We had an amazing time at Moon Palace Nizuc Our 2 year old daughter absolutely loved every minute of our vacation. Her favorite part was the splash pad, but she also had so much fun in all of the pools and on the water slides. My wife and I really enjoyed the food every restaurant we tried was delicious The rooms were beautiful, spotless, and very comfortable. What really made our stay special was the incredible staff. Everyone was so friendly, welcoming, and always willing to help, which made us feel right at home. We also booked the private airport transportation directly through the resort, and it was excellent. The driver was professional, the vehicle was clean and comfortable, and the entire process was smooth and stress free.

Family_with_children

8/10

Excellent

05 Jul 2026

amber

Do the 90 min timeshare to get the two free day pass to grand! Very worth it! Would come back on another promotion definitely worth it! Huge clean properties with bowling, bounce houses playrooms filled with fun, arcades, bumercars, L tag, over 11 pools waterpark great gym spa golf cigar room auditorium etc food was ok. Honestly the streak at The Grill was the best!

Family_with_children

6/10

Pleasant

03 Jul 2026

Gleydis

Old construction, great customer service. The food is excellent

Family_with_children

10/10

Exceptional

03 Jul 2026

Erian

Nizuc was more quite than the grand , that was good for my vacation ,

Family_with_children

8/10

Excellent

03 Jul 2026

Liza

First all inclusive experience. Was thoroughly impressed with the experience.

Family_with_children

8/10

Excellent

30 Jun 2026

Astrid

We recently stayed at Moon Palace Nizuc and, overall, we had a good experience.
The resort has a very peaceful and quiet atmosphere, which we really enjoyed. Our room was clean, comfortable, and had everything we needed. The mini refrigerator was restocked daily, which was a nice touch.
The food was delicious overall, and room service was one of our favorite parts of the stay. The only suggestion I have is for the international restaurant to offer a larger variety of breads. Also, keep in mind that most of the restaurants require reservations plan ahead. The staff was friendly, and provided great service throughout our stay. Even though the resort is all-inclusive, I highly recommend bringing plenty of dollar bills for tips. The staff works hard, and your generosity is expected n appreciated. One thing to be aware of is the resort relies heavily on its app. You use it for reservations and many other services. If you're not comfortable using apps, it can be challenging to navigate. The only downside for us was that there were frequent sales presentations and offers. Staff members regularly tried to sell additional packages, and we even received morning phone calls asking if we had reconsidered their offers. It became a little bothersome. Our kids absolutely loved visiting the Moon Palace Sunrise resort , game room. The property is huge,
Unfortunately, There was a lot of algae, and the smell made it difficult to enjoy the beach. Over all it was a good experience.

Family_with_children

10/10

Exceptional

30 Jun 2026

Onay Sardon

Nos gustó todo ,muy bonito hotel con muchas actividades para los niños ,la atención súper,sin duda que regresamos pronto!

Family_with_children

10/10

Exceptional

28 Jun 2026

Mei-ling Alfonso

Me encanta

10/10

Exceptional

28 Jun 2026

Jose Julian

Great resort and staff always helpful

8/10

Excellent

27 Jun 2026

george f

N

Family_with_children

8/10

Excellent

27 Jun 2026

Rasmy Habib

Everything is ok

Family_with_children

8/10

Excellent

26 Jun 2026

Jessica

Everything was good except for the workers that want you to do the time share things. They tell you to sign up for an invitation for 90 minutes and breakfast with them, they try and promise all this things to you, but in all reality, they take up your time you are there for with your family. If you tell them No, they keep asking and asking. They called my room everyday I was there to still get me to say yes. To me that was just harassing at that point. All that made me do is say No even more. My advice, say “No please respect my answer” and just keep walking. If the call your room, don’t answer the phone. Other than all that, it was all good.

Family_with_children

2/10

Poor

23 Jun 2026

Shainan

The checkin and checkout staff who are trying to sign us for future stays are terrible. Stop that . It is very annoying to be bothered while we are on vacation

10/10

Exceptional

23 Jun 2026

Jeff

Everything was great at the property and the staff was great! We really enjoyed talking with Guadalupe in the lobby bar!

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Ruben

This was our first time. We stayed a couple of days at Nizuc and a few days at The Grand. It was amazing! From beginning to end. Will definitely go back!

Partner

10/10

Exceptional

14 Jun 2026

Frida

Beautiful resort, friendly and accommodating staff, great food variety, activities for the entire family. Already talking about our next trip back.

Family_with_children

10/10

Exceptional

14 Jun 2026

Anne

Amazing vacation

8/10

Excellent

07 Jun 2026

Chinnari Upendra k

Clean room good staff breakfast good

Family_with_children

8/10

Excellent

07 Jun 2026

Mohmood

Our vacation was disappointing from check-in. Staff immediately tried to upsell us to other rooms, then sent us to a desk to “redeem” resort credits. This turned out to be a sales desk trying to book us for a membership presentation — not called a timeshare, but very similar. The advertised credits are also not as straightforward as they seem; only certain amounts can be used at the spa or toward select shop items.
Our room was okay, but there was a leak from the floor whenever we used the sink, so maintenance had to come in. The minibar and 24-hour room service were great and included. Housekeeping was excellent, and nightly turndown was a nice touch. Onsite cafe was lovely.
Outside the room, service was less responsive. Room service plates left outside other rooms attracted many bugs and were not cleaned up for over half a day.
The golf course spa was lovely, and my 50-minute massage was excellent, though still $75 USD after credits. The buffet had good variety, but quality was hit or miss, there was no hand sanitizer at the entrance, and drink service was very slow. Pools were nice and poolside staff were friendly, but service was slow and drinks were watered down.
We were there for a family wedding and recommend getting everything in writing and checking details carefully. Issue resolution, especially with the PR/wedding department, was frustrating. Overall, the trip could have been much better with less upselling and more focus on guest experience.

Friends_and_family Friends

10/10

Exceptional

04 Jun 2026

Jiyong

Perfect

Family_with_children

10/10

Exceptional

04 Jun 2026

Jigar Ramaniklal

Great food , night shows, activities , multiple pools - had a fantastic time!

Family_with_children

10/10

Exceptional

01 Jun 2026

Andrei

.

6/10

Pleasant

30 May 2026

Nicole

We have stayed at 3 other palace properties and this one is making us think twice about ever returning to a palace property. We had 2 rooms and so many little things go wrong
that cumulatively we really disliked this place…no working ac in our first two rooms (apparently a problem property wide if you google it—had to switch rooms), tvs that didn’t work correctly in 2 of 4 rooms, broken remotes, tub that took 30min to fill and then forever to drain, aging property that needs renovation, one person got food poisoning, and they no longer cater to gf people. Anyways, we have loved palace resorts in the past, but would never recommend Nizuc or Sunrise. (Also, not their fault, but there is no beach due to the seaweed. The water is coffee brown and smells horrible.)

Family_with_children

10/10

Exceptional

30 May 2026

Pavel

Everything was great, traveled with 3 kids, we had a great time. Will definitely come back.

Family_with_children

10/10

Exceptional

30 May 2026

Harrison

Helpful staff!

Friends

10/10

Exceptional

28 May 2026

Jyotirugmani

We totally enjoyed our stay here, Plenty of activities for all age groups. Great variety of food and very courteous staff.

Family

10/10

Exceptional

27 May 2026

Phuc Thi

The resort was a quiet relaxing place. Not so crowded like sunrise or the grand. The food is pretty good. Love the coffee shop with crepes, pastries, gelato...the pools are huge. The staff are super nice and attentive. Great experience.

Family_with_children

10/10

Exceptional

27 May 2026

Lauren Moreno

We had such an amazing experience at this hotel from beginning to end. Everything truly exceeded our expectations.

Our concierge Hugo was incredibly attentive, helpful, and always made sure we were taken care of during our stay. The service overall throughout the resort was excellent.

The food was honestly one of the highlights of the trip. The buffet was always delicious with so many options, and Carvão restaurant was absolutely amazing as well. But Trattoria definitely became our favorite restaurant during the stay — the atmosphere, food, and service were all outstanding.

Another huge plus for families is the kids’ playroom. It was amazing, super entertaining, clean, and made the experience so much better for the children and for us as parents.

The entire hotel was beautiful, clean, relaxing, and very well maintained. We truly enjoyed every part of our vacation and would absolutely come back again. Highly recommend for couples and families alike!

Family_with_children

10/10

Exceptional

20 May 2026

Dawn

This resort is top notch and one of the best stays in Cancun. You cannot go wrong with staying here and we will be return customers.

Partner

10/10

Exceptional

11 May 2026

Oluwatoyin Ayodeji

Best vacation ever

Family_with_children

10/10

Exceptional

02 May 2026

sandi

Had a great stay at Moon Palace Nizuc. Huge shoutout to Cesar at the pool who literally helped me with everything, he was always quick to bring a drink or food item when empty handed and any information I asked this guy had an answer. Seriously, I have stayed at a few spots and this pool bartender Cesar was the best host I have ever had the experience with. I would go back here just for that alone.

Family_with_children

10/10

Exceptional

25 Apr 2026

Jose

We will definitely be going back! The facilities are so nice and the staff was winderful

Family_with_children

6/10

Pleasant

25 Apr 2026

Kamal Preet

Sales guys drove us crazy. Won't leave us alone in selling a come back coupon that they sell for $399 US. DO NOT ATTEND the presentation it ruined the whole day

We opted in for Dolphin show and they didn't provide clear instructions on pickup and we have to pay additional out of pocket to make it to our show. While mistake can be attributed on both sides equally their out right refusal to help paying customers was an awful experience

Family_with_children

10/10

Exceptional

22 Apr 2026

Katie

Love all restaurants, the drinks are really good!! They had clase azul and 1942 for an up charge. Don Julio reposado and way more liquor options included. The arcade is also all inclusive which in many other resorts they are not. Some pools are also heated with is a plus for me. Overall very good resort!

Family_with_children

2/10

Poor

19 Apr 2026

Sahal

unfortunately i had a disappointing experience. One of the main issues was the lack of halal food options. As a guest with specific dietary requirements, I expected at least some consideration or clear labeling, but there were no suitable choices available, which made dining very difficult during my stay.

Another major inconvenience was absence of elevators. Carrying luggage and moving between floors became exhausting, especially in the heat. This is something that should be clearly stated beforehand or addressed to improve guest comfort.

Additionally, the transportation within the resort, such as the golf carts, was extremely slow and unreliable. We often had to wait much longer than expected, which wasted a lot of time.

Overall, the hotel has potential, but these issues significantly impacted my experience. I hope management takes these concerns seriously and works on improving them for future guests.

Family_with_children

4/10

Poor

17 Apr 2026

Maulin

Total scam. Do not go or attend their sales pitch for membership. At the end you will not get what they promised. Once you sign the contract all their words and promises stars to fall one by one. It is not a good feeling to see your hard earned thousands of dollar go to trash in an hour or two. My only suggestion do not get trap into their few hundred dollar bait to loose your thousands of dollar.

10/10

Exceptional

13 Apr 2026

Vinni

Excellent foods! I’ve been to a lot of resort, this place offers for the best foods and beverages. Everything i ate and drink was delicious!

4/10

Poor

13 Apr 2026

Sharon Eileen

Unfortunately my family vacation at moon palace was not what we hoped for. We booked this family trip in Jan 2026. Upon our arrival it I was advised by check in that my room was at a different property 15 minutes away. Needless to say this was very upsetting seeing that I am a senior citizen and wanted to be close with my family. Their only solution was for me to pay an additional $1000 and I would be able to have a room close to my family, which was not the case. I was four rooms down.. however this is not the only situation that has discouraged me from making a repeat trip. Lounge chairs at poolside were never available. We discovered ants in the room on the second day and the most important thing no one mentioned in the advertisement that there was no elevator and we needed to walk up three flights every day for a senior citizen, this could be very troubling. I am in the process of requesting my thousand dollars back and have reached out to my financial advisor to assist me in this matter you have a response to this will be very appreciated. Thank you.

10/10

Exceptional

11 Apr 2026

John Paul

Fantastic pick, our stay at the Moon Palace Nizuc was great and we’d love to come back.

Family_with_children

2/10

Poor

10 Apr 2026

Kara

Do not spend your vacation here. Within one minute upon arrival we were basically forced to do a tour of the property to get “credits”. The credits are restrictive and we could not use one dollar. They then sat us done for two hours to get to pitch the sale of becoming a “member”. The initial price started at approx 70.000 US Dollars by the third salesperson the price went down 80%. Total scam. The hotel false advertises. We literally did not eat for two nights. Instead of explaining how their internal three hotel system works they were focused on selling weeks to us. I spent more time on the phone trying to get a reservation for dinner then I did ever eating. Out of 16 restaurants they could not accommodate a family of three with a young child until 9:45 every night - yet you go to the restaurants and they were empty. The entire 300 acres and three hotels were old and outdated and constantly a mess. Upon arrival our room was filthy and we were greeted by a dead roach under the tissue holder and a bathtub that was so dirty we used it for our dirty clothes. The beds were horrible, the pillows and lines were stained and did not smell fresh. We had an ocean front with a king size bed and a roll away bed. The roll away had dirty wheels and a base next to your head. The staff was flat-out rude at all times. We resorted to room service and we tried

8/10

Excellent

10 Apr 2026

Lacey Lee

Overall, our stay at Moon Palace Nizuc was great. Our two pre teen sons loved it! The food was good, pools were awesome. Rooms were cleaned. But mostly service was wonderful!!!! It was nice having the multiple resorts to go between. The only downfall was the ocean, it was stinky and dirty... But the beautiful pools made up for it! Also quick trip to and from airport so that was nice too!

Family_with_children

10/10

Exceptional

09 Apr 2026

yulan

This trip was very enjoyable, everything was great, except for one thing: the hotel beach had a lot of seaweed that hadn't been cleaned, so you basically couldn't swim in the ocean.

Family_with_children

10/10

Exceptional

05 Apr 2026

Andrew Christopher

Moon Palace was amazing. Our family had a great stay. The pool and beach were amazing. We went deep sea fishing and had a great time except for the 10 foot waves. This is a great resort and highly recommend it to everyone. We will definitely return for another spring break trip.

Family_with_children

4/10

Poor

01 Apr 2026

Anel

Poor Service Dinner was a mess long lines

Family_with_children

6/10

Pleasant

01 Apr 2026

Nidhi

good

Family_with_children

6/10

Pleasant

30 Mar 2026

Japankumar

We negotiated a room upgrade from Garden View to Sea Facing using credits from the membership presentation. The process was handled poorly by staff:

Lack of Communication: They wouldn't tell us where the new room would be, and it wasn't assigned until the next day.

Inconvenient Location: Our first room was perfectly located near the lobby, pool, and front desk. This \"upgraded\" room is much further away, a detail the front desk completely ignored. We were so tired of moving that we didn't want to change again, but the distance is a daily annoyance.

Poor Bed Quality: The room came with a King and temporary beds. For anyone with any height, these temporary beds are way too small and uncomfortable.

Family_with_children

10/10

Exceptional

30 Mar 2026

Jenny

This was an amazing overall experience at Moon Palace. It was great to be able to let our teenagers roam around between the resorts without worrying. My son played basketball all day and made a bunch of new friends. The food was excellent and there was so much varitey. We are going nack to the Sunrise resort next year as we stayed at Nizuc this year.

Family_with_children

4/10

Poor

28 Mar 2026

HIMANSHU

Please be careful as this resort is full of rude staff andr hey will tell you one thing and do another. Nobody cares about your service even if you try to reach out floor manager or supervisor. Everyday was new stress. I would not recommend it at all.

Family_with_children

10/10

Exceptional

28 Mar 2026

Suthakar

Fantastic resort. Food was great, customer service was fantastic.

4/10

Poor

28 Mar 2026

Jarrett

We had ants swarming food items in our room twice on a 6 day trip. These had only sat out for a few minutes before we were going to begin eating and the ants ruined them.

Our TV also wouldn’t screen mirror or connect to the internet. Maintenance came to try and get behind some password protected settings menus, but couldn’t figure it out and told me they were forwarding it to their IT team. That was on day 2 and we never heard anything else about the TV. Had to watch our show on an iPad propped up in the bed in the evenings.

AC wouldn’t get very cold. I had it set to 65 but it said the temp was about 72 the whole time. Woke up sweating most mornings.

Most of the pools weren’t heated either which left them freezing cold until late in the afternoon, even when it was 80 degrees starting at 10am.

Partner

10/10

Exceptional

27 Mar 2026

Emrys

Great friendly service, very much looking to please. Good shows and activities. Good food and and drink. Would highly recommend.

Family_with_children

10/10

Exceptional

27 Mar 2026

Kathleen

The staff were wonderful. Damien at the Nizuc poolside was our absolute favorite, so attentive and personable.

10/10

Exceptional

26 Mar 2026

Kelly

N/a

Family_with_children

10/10

Exceptional

26 Mar 2026

Mary Grace Aquino

This is my scond time to go to Moon palace Cancun, in general I really like the resort, friendly staff & swimming pools.
I tried both Sunrise & Nizuc for stay both are beautiful & clean. If you will ask me which one I will choose between the two, Sunrise is better pools & resturants & newer facilities. The 3 hotels in this resorts are great. Kids & adults will Love the place.

Business Family_with_children

8/10

Excellent

24 Mar 2026

Jesus

it was a nice place for sure i’ve just been so better

4/10

Poor

22 Mar 2026

Michelle

We stayed at The Grand and then Nizuc. There is absolutely no comparison between the two. We would never stay at Nizuc again. The service and staff were great. But early in the morning the outside smelled like urine, obviously from the spring breakers staying there. The rooms are so small compared to The Grand. We will never book Nizuc again.

10/10

Exceptional

21 Mar 2026

Evelyn

The hotel facilities are in excellent condition. The cleanliness and the food are among the best I’ve experienced at an all-inclusive resort.

They have several beautiful pools, each offering different activities, which makes the stay even more enjoyable.

The beach is not the best—in fact, it’s quite disappointing—but it’s made up for by how beautiful the hotel itself is.

10/10

Exceptional

20 Mar 2026

Mei Har

Everything was good.

Family_with_children

10/10

Exceptional

19 Mar 2026

Stefanie

We love Moon Palace! Got married there in 2023 and we love going back every anniversary to celebrate! Quick ride from the airport, delicious food and the staff is top notch!

Leisure Family_with_children

10/10

Exceptional

19 Mar 2026

Stephanie

Great all-inclusive for high school senior group spring break! Fun at the pool, energetic and attentive staff, food was good!!

Family

8/10

Excellent

18 Mar 2026

Joan

Food in specialty restaurants are great! Staff are very friendly.

Partner

10/10

Exceptional

13 Mar 2026

bunnath

Everything is A+++

Family_with_children

10/10

Exceptional

13 Mar 2026

Amy L

While the restaurants and pool areas are maintained, the rooms need a facelift. I came to the palace resorts about 30 years ago and no decor has changed in the rooms. It could use some “polishing”. On the flip side, the price reflected it nicely.

Family_with_children

10/10

Exceptional

11 Mar 2026

Valisatie

Such a wonderful vacation! Beautiful and incredibly clean. Staff was incredibly attentive and kind. I would definitely stay here again!

Friends

10/10

Exceptional

10 Mar 2026

Chantal

Nothing bad to say about moon palace. Always a great time.