The Grand at Moon Palace

The Grand at Moon Palace - All inclusive

Mexico , Cancun (and vicinity)
CANCUN, Carretera Cancun-Chetumal Km. 36.5
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Eric

We enjoyed absolutely everything!! Definitely going back soon!

Family_with_children

10/10

Exceptional

09 Mar 2026

Mina

Amazing hotel and perfect food and location

Family_with_children

4/10

Poor

09 Mar 2026

Michael

We stayed at Sunrise and The Grand. Things I wished I knew before going. There are multiple restaurants and activities (I.e. bowling) but you need to book reservations on their app. However , everything is always fully booked. Even when you first check in. What good are 15 restaurants and a bowling alley if you can’t access them. When we did get into restaurants with the help of a manager they were 3/4 empty. Very frustrating. The staff will aggressively sell you on the vacation club. This also means calling your room at 8 am multiple times to schedule sales pitches. The beach is covered in seaweed and the water is brown. (Not their fault but be aware if you are expecting a beach vacation) the pools and water parks at both facilities were great.

Family_with_children

10/10

Exceptional

05 Mar 2026

Wince

Yes & Yes ! Great staffs there

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Gillian

Room were fabulous! I appreciated the flexibility to change rooms bc our first one was a bit noisy/busy for us.

Staff were outstanding - friendly and helpful

Amenities, especially the pools were top notch

It was a fabulous stay!

8/10

Excellent

02 Mar 2026

Muyeop

Overall experience was great. There were foul odors throughout the property related to water.

Family_with_children

10/10

Exceptional

01 Mar 2026

Jerrom

We throughly enjoyed all aspects of our stay. The resort was clean and well taken care of. All the pools and restaurants were great. The steakhouse was our favorite. Room service was very fast. We had a great time playing golf, the golf staff and amenities were very nice.

Family_with_children

10/10

Exceptional

27 Feb 2026

Wince

Yes it was all good & staffs were so helpful & friendly

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Erika

Very clean, lots of amenities and activities for the kids, great food overall - Habibi and Travola were our favourite restaurants. Great for families but verrryyyy loud

Family_with_children

8/10

Excellent

26 Feb 2026

BASU DEV

Kids activity

Family_with_children

10/10

Exceptional

25 Feb 2026

JUNG SIK

Very satisfied with our stay. The room was spotless and comfortable, the staff were warm and attentive, and the amenities were excellent. Everything was well organized and made our stay relaxing and enjoyable. We would definitely return.

Family_with_children

10/10

Exceptional

25 Feb 2026

Gerardo

Great service

Partner

10/10

Exceptional

24 Feb 2026

George

The food was fantastic, the only complaint is it is very kid-centric. The pools are all too shallow; my 10 snd 12 year old are requesting somewhere else next year, but an >10 year old it would be perfect

Family_with_children

10/10

Exceptional

23 Feb 2026

margaret

Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind:
- bring your own insulated drink cup and they’ll fill it for you!
- BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did
- the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie

Partner

10/10

Exceptional

23 Feb 2026

Margaret

Enjoyed our family’s stay at the Grand. We also visited the other two properties (Nizuc and Sunrise). The Grand is by far the nicest and I’m glad we picked it. I originally chose it because of the water park and the kids activities, but my kids (10 and 12) didn’t really spend much time at the water park. The grounds were much more beautiful and spread out than the other two properties, with multiple smaller pools that each had different vibes, which was nice for relaxation vs one big party pool. The walks weren’t too far and it was easy to catch a golf cart taxi if you wanted a ride. I didn’t care for the food at the buffet style restaurants, but we really enjoyed Habibi and the pizza at Caribeno and the Italian spot Tavola. Staff was friendly, great service, nice amenities in the rooms. We also enjoyed the French cafe in the lobby that was open 24/7. A couple things I wish I had known before going. 1. This resort is like a small city and far from the other hotels, so it seemed like a pain to go anywhere else. For example by the last day we had gotten a little bored and wanted to take a tour, or ride the ferry to Isla Mujeres, but the resort had blocked access to local tour websites and it was crazy expensive to even get a ride anywhere so we just stayed. 2. You are not going to get a beach vacation. The beach was very separate from all the amenities. Even the pools which are close to the beach have so much vegetation there was no view, no beach bars etc.

Family_with_children

10/10

Exceptional

23 Feb 2026

Anzdin

Excellent overall

8/10

Excellent

21 Feb 2026

Antonio

Great food options, great amenities

10/10

Exceptional

20 Feb 2026

Raymond

Great service, food and amenities!

10/10

Exceptional

19 Feb 2026

Pamela

Clean room and facilities, generous all-inclusive, huge resort with plenty to do. Got VIP access thru hotels.com - platinum status- so had sparking wine n dessert sent to room. Resort APP made ordering room service, communication, n booking restaurant reservations a breeze

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

KEVIN

Great service. Very clean. Great food. Everything was as expected as this was our second time there and highly recommend this place. Beautiful resort.

Leisure Family

10/10

Exceptional

13 Feb 2026

Katie

Staff were very friendly, amenities were great and liquor was excellent!

Leisure Family_with_children

6/10

Pleasant

11 Feb 2026

Anuj

We have now

6/10

Pleasant

09 Feb 2026

Shanesha

Okay, so I had been to the location in Jamaica so my expectations were pretty high. A situation that occurred that was off putting was that the gift shop at the water park allow my 9yr to use my husband card to purchase a toy but require my consent for him to get on a certain ride. And when I went to public relations they inform me that I am unable to get a refund because that company is a third party. When I ask for the 3rd party company info she requested to give me the information. Also, there was a roach in my kids room and when I call the front desk they wanted to send someone at 11pm at night to spray the room which I didn’t really like the idea of them being in a room that would just spray with chemicals. Someone did come and pick up the roach because my son refused to sleep in the room knowing there was a roach there.Other than that the kids love the resort. I would rate it an 7/10 mainly because the kids had fun.

Leisure Family_with_children

10/10

Exceptional

06 Feb 2026

Jing

Very family friendly. My kids had lots of fun with all kinds of activities. The food is great!

Leisure Family_with_children

8/10

Excellent

04 Feb 2026

Mohammad Ali

Every things was great, but the room service was not good.
Also, take care that they push you to sell membership.

Leisure Family

10/10

Exceptional

02 Feb 2026

yara

The room super clean, good amenities.

10/10

Exceptional

25 Jan 2026

Krishnamoorthy

Very nice resort. Kids enjoyed a lot. Good spot for a perfect vacation.

Leisure Family

10/10

Exceptional

24 Jan 2026

Shirali

Great experience lots to do for kids and couples

Leisure Family_with_children

2/10

Poor

20 Jan 2026

basilios

Very pushy timeshare selling. Horrible beach, got robbed from there vacation planners on an excursion. Will follow up with update soon

Leisure Family

10/10

Exceptional

19 Jan 2026

Manoj Rajesh

Clean property

10/10

Exceptional

17 Jan 2026

Jennifer

Great people and clean

Leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Susana

There were just endless amenities that it was impossible to do everything in my 4 day stay. I wish I could have stayed longer! Water park, bounce house, circus tricks, arcade, just to name a few…

The resort was so grand we had to take golf carts from place to place. It was massive! We loved all the food options and things to do there.

Will come back for sure to do the things we didn’t get to last time!

Family_with_children

10/10

Exceptional

16 Jan 2026

Camilla

Everything was awesome about this place, already planning to go back again this year.

Leisure Family_with_children

10/10

Exceptional

14 Jan 2026

NAVDEEP KAUR

all good

Leisure Family

10/10

Exceptional

14 Jan 2026

Estanislas

The Grand is a true 5-star all-inclusive experience. The rooms were spotless, the service was exceptional, and the dining options were outstanding. The kids’ activities were incredible—arcades, bowling, waterparks, endless pools, and live shows kept everyone entertained. The spa was absolutely magical and gave us the perfect place to relax while the kids had fun. We had an amazing stay and highly recommend The Grand for families, especially those with kids under 10.

Leisure Family_with_children

10/10

Exceptional

13 Jan 2026

Herbert

Restaurants were all great. Service throughout the entire property warm and friendly. Clean and very safe. Our second visit to the Moon Palace and we will be back!

Leisure Family_with_children

10/10

Exceptional

10 Jan 2026

Hanna

Yes , rooms were clean and the staff was very helpful and friendly

Leisure Family_with_children

2/10

Poor

09 Jan 2026

Jaidev

Service is terrible

Leisure Family

10/10

Exceptional

08 Jan 2026

Valeria

Everything was great.

6/10

Pleasant

07 Jan 2026

Christina

The overall cleanliness of the property was good, but I was at this resort for five days and my room was only cleaned one time and this isafter I requested it to be cleaned several times. As far as the food, the food was excellent for an all-inclusive. Regarding the staff, most staff members were very friendly, but certain staff members were very rude and not helpful at all.

Leisure Family_with_children

10/10

Exceptional

06 Jan 2026

Robin

Amazing vacation. Our second time staying at The Grand and it was great. The rooms are huge and very clean, the staff is so lovely and helpful. There is tons to do with kids and the beaches are beautiful. We will book again. Loved it all.

Leisure Family_with_children

2/10

Poor

06 Jan 2026

Sam

Stay away from this place. We had horrible experience.

10/10

Exceptional

04 Jan 2026

Rahila

Everything was great

4/10

Poor

04 Jan 2026

Daniel Robert

Did not get my upgraded room and the pressure of attending the timeshare seminar was too much. Also wasn’t thrilled with the New Years celebration. It was a set menu for dinner and the main event was held in the convention center. If I’m traveling to a tropical location I would expect to be outside.

Leisure Family

10/10

Exceptional

01 Jan 2026

Benson Samuel

Was an awesome stay again - make sure to book your restaurant reservations early
Kids love it and had no issues with any of staff - they are all great!

Leisure Family

8/10

Excellent

01 Jan 2026

Andrew John

A wide variety of restaurants that offer many different types of cuisine

Leisure Family

4/10

Poor

01 Jan 2026

Talin

The hotel is poor managed

Friends

8/10

Excellent

29 Dec 2025

BRANDI

The resort is beautiful with more than enough to do. The staff was attentive and friendly. Everyone was helpful with our son's Spanish. The rooms were spacious. The mini fridges do not get too cold. Be mindful of that if you need to store medication. They do have guest services that can store medication for you. This is why I could not give five stars. It was difficult getting towels daily. You can request them in the app, but no one was responding in the app. Same thing with the replacement of a mini fridge. I had to call twice and request in the app and it took all day and by that time, my medication was no longer cold. We were told the mini fridge is not meant to reach those temperatures. But that first one was broken because the drinks were hot to the touch. Lastly, we were offered extra resort credits to attend an informational session to learn about the brand and to buy the vacation membership. We were told it was not a timeshare, but it sure feels like one. A lot of fast talking and scribbling on notepads upside down. Once you reach your 1.5 hours obligation, let the people go. The pushy sales approach is a turnoff. Lastly, we checked out and a lady approached us again for one last attempt and we are trying to catch a plane. That was the last straw for me. I must have giving her the face of no return because she stepped aside. I would like to mention Cecelia was awesome. She was very attentive to our needs. Fix the app. The entertainment does not show in the agenda.

Leisure Family

10/10

Exceptional

29 Dec 2025

Amanda Lynn

Lots of food options and plenty of seating/umbrellas at both the beach and all the pools. Very friendly staff!

6/10

Pleasant

28 Dec 2025

Radha

Main problem: Very few Vegetarian and Vegan options for each meal.

TV in room not working. Staff not trained well to fix technical issues.
6 diff technicians came to fix the TV and none spoke English so was very frustrating.

Phone in room had problem. Only speaker worked and not the handset.

Map of property was complicated. Almost all guests were getting lost.

Resort credit is a joke. Complete rip off. They should kill that program or give decent stuff for guests to buy things.

Leisure Family

2/10

Poor

27 Dec 2025

Qingsong

Room service is below average. Room not made up timely. Sometime fogot to put new towels. Found a cockroach. Food is also below average. Not that many protein options. Service is also bad. For buffet you still need to wait every time with wide empty space. Very often short of plates. Hotel layout is horrible. Spread out long building with a lot of walking. Golf cart transportation is great though. The place is so big and guests are scattered so you don’t feel the resort vibe. Some shows are good. Beach is not good either. Very narrow without any activities. After you check out, a lot of sales will try to sell membership to you. They should put those people to do real work and improve service quality. If you are the first time coming to Cancun, it might seem ok for you. We have been there for more than 10 times, and this is the worst.

Friends_and_family Family

6/10

Pleasant

27 Dec 2025

Scott

The room was in pretty condition but attention to detail was lacking. Some days without housekeeping, dirty linens, not what I would expect from the grand. The service staff was super attentive but the management lacked professionalism. Some restaurants were great like Jade and Habibi, but buffets and the cafe took a long time. They ran out of things like towels, dishes, bacon...not a deal breaker but not what I would expect at the high price point

Leisure Family_with_children

10/10

Exceptional

25 Dec 2025

Briza isabella

Love it

8/10

Excellent

24 Dec 2025

WENMING

Japanese restaurant, good sales team

Leisure Family

2/10

Poor

24 Dec 2025

Dong Won

Shower water pressure too low and had to get it fixed. Food was absolutely horrible. Will never come back

Leisure Family

4/10

Poor

24 Dec 2025

Erika Lynne

When we got to our room the patio had an ant infestation. I called and asked them to spray and replace our lounge cushions. They came and spayed. I called, went in person and used their app the next 4 days asking them to clean up the dead ants and replace the cushions. They finally did this 12 hours before we were to leave. The shower had mold and there were dead bugs by the sink when we arrived. They did not replace the wet towels in our room and one day we came back from the beach to shower with no towels anywhere. It's impossible to get a reservation at the restaurants and when we did our kids food arrived 25 minutes before ours was ready. I have asked for compensation because we saved so much for this trip and they made it so difficult. I can't get anyone to get back to me. Cancún is lovely but I will never stay at a palace resort again which is sad because they used to be our go to before kids.

Family_with_children

6/10

Pleasant

23 Dec 2025

Phanikhar

Two things in particular 1) The service and food at Agra restaurant was terrible.
2) I experienced a particular guest being rude towards us at the coco shop by the beach, I would request that resort management takes some measures against such guests to avoid other guests facing same issues.

Leisure Family_with_children

10/10

Exceptional

20 Dec 2025

martin

Nice place but the up sales on the property it was terrible

Leisure Family

8/10

Excellent

20 Dec 2025

Niket R

Clean property. Very friendly staff. Excellent resort and activities.

Leisure Family_with_children

6/10

Pleasant

19 Dec 2025

Daniel

Check in experience was not at the standard I am used to with other high end resorts.

Leisure Family

10/10

Exceptional

18 Dec 2025

Jacovo

All I got to say is 5 STARS

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Really enjoy staying in this hotel! Everything is perfect!

Leisure Family_with_children

10/10

Exceptional

16 Dec 2025

XIAO

Staff are nice. Room cleaning could be better

Leisure Family_with_children

10/10

Exceptional

14 Dec 2025

Ingrid

Absolutely wonderful

8/10

Excellent

11 Dec 2025

Vineeth

Food is great and staff was friendly. Only complain is you don’t get reservations easily at the restaurants and there is a long wait times and queue

Leisure Family_with_children

2/10

Poor

10 Dec 2025

peter

I rarely leave negative reviews, but our experience at Moon Palace The Grand was bad enough that I feel obligated to warn others. From the moment we arrived, things went downhill fast.

First, the water in our shower smelled like sewer, and no matter what we tried, the temperature never got hotter than lukewarm. On top of that, the tile in the shower was dirty, which is the last thing you expect from a “luxury” resort.

The food was awful, and it wasn’t just us—many guests were getting sick, whether from the food or the water, nobody seemed to know. Either way, it’s unacceptable for a place that markets itself as a premium experience.

If you’re expecting those bright turquoise Cancun beaches… don’t. The beach here is dark, murky, and nothing like the photos. Definitely not the picturesque Cancun vibe we were hoping for.

And be prepared: from the moment you check in, everyone is trying to sell you something—upgrades, packages, timeshares, you name it. It’s relentless and made the stay even more frustrating.

We stayed 3 days, and honestly, 3 days was 3 days too many. We’ve stayed at other resorts nearby, and Planet Hollywood is significantly better in every way. Save your money and your sanity—don’t waste it here.

Leisure Partner

10/10

Exceptional

09 Dec 2025

Wasia

Love this resort

Family_with_children

10/10

Exceptional

09 Dec 2025

Notah Constance

Wonderful place for families

Business_and_leisure

2/10

Poor

08 Dec 2025

Jinho

The bed has a noticeable odor, and the air-conditioning unit is not functioning effectively

8/10

Excellent

07 Dec 2025

Mary

The Expedia access was pointless. Would not book through Expedia again but rather through the resort itself.

Family_with_children

10/10

Exceptional

06 Dec 2025

Renee

Facility and staff were amazing!

Leisure Friends

8/10

Excellent

05 Dec 2025

Zarin

Great resort for kids! Steak house restaurant was amazing! Buffet in the main lobby was mediocre but the one by the pool was quite good.

Leisure Family

4/10

Poor

03 Dec 2025

Jeff

We had to call to get the room made everyday and the cleanliness wasn't good , sheets were never changed. The balcony was filthy. The buffet was boring with the same food every day. and they try and sell you a discount package at check in and won't give you your room key until you listen to the offer, they try again at departure which is annoying.

Leisure Family_with_children

10/10

Exceptional

01 Dec 2025

Sooyoung

Good for families with young kids! I strongly recommend ‘Circus’ restaurant. And Cusco is also good. Room cleaning is so so.

Leisure Family

10/10

Exceptional

01 Dec 2025

helda

We had a great time in the moon palace Grande , very beautiful facility , very organized , the staff is amazing , the quality of the food is great

Leisure Family

10/10

Exceptional

30 Nov 2025

Herlinda

Staff was the best customer service

Leisure Family

8/10

Excellent

29 Nov 2025

Jayasimha

Rooms are clean, amenities are great, staff is very friendly. I am not fully satisfied with the food in the buffet. I tried some other all inclusive resorts which have double the size of food items than moon palace. Also the beach access from Grande is not good. You have to travel a bit to get to the beach and on top of that beach is very bad to get in.

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Ira

The room was clean and the food was phenomenal as usual. Chef’s kiss!

Leisure Family_with_children

8/10

Excellent

28 Nov 2025

Mohammad

It was awesome

Leisure Family

4/10

Poor

28 Nov 2025

Yishuang

The experience of their sales presentation was horrible!

Leisure Family

10/10

Exceptional

27 Nov 2025

Jeremy

It was an amazing time for us and our 5 and 7 year old. The Activity Staff at both the Fun and Kids pool were nothing short of amazing. Shout to to Tony, Benji, Luigi, Job and the rest of the team.

Leisure Family

10/10

Exceptional

25 Nov 2025

Yun Jie

Very good

Friends_and_family Family

8/10

Excellent

25 Nov 2025

Yu-Jen

This family-friendly resort offers a variety of activities for children.

The rooms are clean, but if you stay in certain buildings, the water smell pretty bad during showers. The resort is unable to address this issue unless you move to a newer building with a new water filtration system.

Family

8/10

Excellent

25 Nov 2025

Ehsun

Everything was good

Leisure Friends

6/10

Pleasant

25 Nov 2025

Kentrell

The room was decent but the rugs were dirty in the room. Also, for some reason we had a hard time getting small towels. Even after the room was cleaned we were only given 2 small towels to bath with, there were 4 of us. One night it took 2 hours to get towels. We put in 3 request and still had to wave a staff member down to bring us towels. The waiter at the Jade restaurant ignored my sister after she complained about not receiving her food. We were intial told that only the credits given to us by expedia expired but were later told that all credits expire at the end of stay. We missed out on a lot of activities. The presentations that they offer take up majority of your trip.

Leisure Family

10/10

Exceptional

25 Nov 2025

Calvin

Staff was incredible. They went above and beyond to make our trip great.

Leisure Family_with_children

6/10

Pleasant

23 Nov 2025

James Michael

Positives: We enjoyed our family time, the wait staff were wonderful and very accommodating, great pools, food and variety. Room was very clean when we requested service.
Throughout our stay we experienced many issues with our room. Our room safe wouldn’t open on two separate occasions which required attention by security and us having to be in the room.
Electrical smoke in our room on day 2. This required a visit from staff with a fire extinguisher and subsequent replacement of the AC motor. Another day of dealing with issues.
The smoke detector malfunctioned on another morning waking us at 4:00 am. It rang for 20 minutes before someone came to turn it off. A new detector was never reinstalled.
We were awakened at 8:15 on multiple morning by time share sales staff called a Concierge. We just wanted to enjoy our sleep.

Our adult son attempted to get some form of compensation for these terrible experiences and really the ruining of the first 3 days of our vacation but after a further 2 days spent negotiating we were offered a couples massage and $200 hotel credit. Not close to what we would have expected.
They had also offered a room change on day 3 but we were convinced that nothing else could possibly go wrong and didn’t want to waste another day away from our groups vacation We chose to be close to our son and family.

8/10

Excellent

22 Nov 2025

Eyitemi

Great stay

10/10

Exceptional

22 Nov 2025

Inderpaul

Morgan was the best

Leisure Family_with_children

8/10

Excellent

22 Nov 2025

Tasha

Fun activities for the kids

Leisure Family

10/10

Exceptional

22 Nov 2025

Jillian Leigh

Their app works great, staff were almost exclusively awesome, and the food was good. Our daughter loved the kids club (she is 4.5) which made going to dinner with my husband easy. Minor annoyances on occasion (yes the resort credits feel like a scam, but I did get a lovely spa experience with just $46 owing). Drinks are great, wine is actually good, loved it. Chairs by the pools were easy to come by. Yes, there is a lot of walking, but we’re mobile and could use the exercise from all the food! My only knock is the lobby area isn’t the prettiest place I’ve been. It’s not open air and feels like a Vegas hotel. The grounds make up for it though.

Leisure Family_with_children

4/10

Poor

21 Nov 2025

suping

The hotel room is very old, the water smells bad, and the AC is extremely noisy. It’s also very inconvenient that we have to make reservations just to have dinner.

4/10

Poor

18 Nov 2025

Ning

We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day.

The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking.

Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby.

The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip.

Overall, great for children but not a resort we would return to or recommend.

Leisure Family_with_children

10/10

Exceptional

17 Nov 2025

Tiffany

We were upgraded upon arrival! Everyone we encountered were nice, friendly, respectful, and helpful! My kids loved the water park and pools! If you are looking to hang by the beach, this is not the place as the seaweed is there.

Leisure Family

10/10

Exceptional

15 Nov 2025

Ramya

The Best All-Inclusive Stay Ever! Exceptional Service and Attention to Detail
Our stay at Moon Palace The Grand was easily the best all-inclusive vacation we've ever had. Everything was fantastic: the hospitality, service, accommodation, cleanliness, and food all exceeded our expectations. They truly pay attention to detail and go above and beyond for their guests.
Upon arrival, they noted it was my birthday and, as an Expedia VIP, upgraded us to a Governor Suite. Concierge Cecilia was incredibly thoughtful, swapping the standard wine for sparkling apple cider when she learned I don't drink, and the next day we had a lovely room surprise with balloons.
The service was exceptional everywhere. The concierge team on chat efficiently arranged early-morning packed lunches for our tour, and pool/water park servers checked on us constantly. Dining was a treat; the dinner at Circus included a special birthday celebration, and the chef at Riviera Maya prepared special vegetarian dishes for us. The breakfast buffet options were great, and all staff were friendly and attentive.
The only minor critique is the frequency of the golf carts. If you're far from the main lobby, you rely on them often, so improved frequency would be ideal.
Overall, we absolutely loved our stay at this property and will definitely be back again!

Leisure Family_with_children

10/10

Exceptional

15 Nov 2025

Quynh Thi Ngoc

Very nice room

Business_and_leisure Family

8/10

Excellent

14 Nov 2025

Qing

Good stuff and comfortable room and bed
Just too many Sunrise and other hotel guests get free day pass com Grand doing eating and diner lunch , so Grand any where much people and game play room too many other hotel guests....... we paying more but can't get good time diner space and lunch waiting time too long ,

Leisure Family

10/10

Exceptional

12 Nov 2025

Brinderjit

Amazing

10/10

Exceptional

11 Nov 2025

Ying

staffs are always very helpful and polite

Leisure Family_with_children

10/10

Exceptional

09 Nov 2025

Alma

We always have a great time at the Moon Palace Grand. Food is wonderful, the staff is wonderful and we feel welcome and at home there. My only complaints are: 1. the location is a little bit far and while requesting transportation is fairly easy, it’s just a bit pricey and time consuming to explore other beaches.
2. This year the brown algae (sargassum) was horrific but it’s not the norm.
and 3. the Grand has three big hot tubs for the entire resort and they’re always full and not the most clean. Even though it is warm in Cancun, the hot tubs are nice during the rain. These are not things that would make or break our stay-normally a bad beach would turn me off but the brown algae is not something that the property can control so it’s not their fault and since we have been coming here for three years it’s the first time I have seen it this bad and it’s abnormal for this time of year.

Leisure Family