Name: Hilton Cancun, An All-inclusive Resort
Address: Highway 307, Cancún, MX

10/10

Exceptional

01 Aug 2026

Evan

All the staff was amazing, especially the bartenders at the “chill pool”. Our stay (family of 5) was fantastic and everyone had an enjoyable and relaxing experience.

6/10

Pleasant

01 Aug 2026

Wassim

1-Cons AND Pros:
-Jungle. No sign of life or vacation mode
-No beach. Really no beach. Swamp, dirty water. Maroon color the whole year around.
- 2 Ala cart restaurants(Italian +Steak-H) 10/10, 1 Asian 7/10, 1 buffet lunch/ breakfast 8/10, 1 buffet dinner, Mexican 6/10, 2 pool side restaurants 5/10.
- Lock of fine dining options. We stuck between 2 restaurant.
-coffee shop is[+]
-Very friendly staff.
-Adult pool is boring, family pool is more fun
-Upgrade is wasting of money. No value at all. Money in the drain. U got nothing. Same what other paid for basic rooms.
-looks like it was meant to be a conference, business meeting hotel more than a vacation, pleasure hotel.
-TOO MANY ANNOYING IND. TOO MUCH.
First time and last. With the amount of money we paid we can get a way better deal specially in the hotel zone.
Family of 4

8/10

Excellent

01 Aug 2026

Karen

Pool area is a little small but definitely family friendly! Pool fills up quickly so make sure you reserve your seats early. The staff is nice, the more you tip the better you’re treated lol
Overall happy with our stay, the room was nice and room service kept it clean for us. The restaurants were also very good, the buffet was okay but not terrible.

10/10

Exceptional

31 Jul 2026

David

Very clean rooms enjoy the food and drinks all the staff was friendly and welcoming every pool had a beautiful view of the ocean

10/10

Exceptional

30 Jul 2026

Sushma Jageshwar

It was an excellent experience starting from property, staff, food

10/10

Exceptional

30 Jul 2026

Muhammad

Wonderful experience and that is our second visit here. Love the food options. Only wish for more activities and a lazy pool or more water slides especially for teens.

10/10

Exceptional

29 Jul 2026

Orald

Very quiet and clean

2/10

Poor

29 Jul 2026

Tenayah

We stayed at the Hilton Cancun All-Inclusive Resort from July 21–July 25, and unfortunately, our family vacation was a major disappointment.

My sister and I were so excited to bring our children for a special getaway, but the experience did not meet the expectations we had for a Hilton property. The food was disappointing, and the service was inconsistent. Several interactions with staff members, including supervisors, felt dismissive and unprofessional. We were also frustrated that the pools and splash pad closed so early and that outdoor seating was repeatedly unavailable. I

The most concerning issue was after we returned home. Several members of our family developed itchy rashes during the trip. After following up with our primary care doctors, we were informed the bites were consistent with bedbug bites. I am currently being treated with steroids and antihistamine cream, my children and nieces were affected, and my sister required antibiotics after developing an infection.

We also had issues with unexpected additional fees . Wasn't satisfied that you had to pay extra for pool beds or chairs with umbrellas. You also have to pay extra if you wanted a coconut.

We chose Hilton because we trusted the brand’s reputation for quality and service. Sadly, this was not the experience we received. We hope the resort takes these concerns seriously and improves the guest experience for future families.

10/10

Exceptional

29 Jul 2026

Jesus Rodolfo

Great

10/10

Exceptional

27 Jul 2026

Harpreet singh

Very nice resort

10/10

Exceptional

27 Jul 2026

Pushpa

We upgraded to corner ocean view with bigger balcony and the view was amazing the sunrise was a must see! The staff I can’t say enough about everyone never passed by without a good morning or a big smile… the food was awesome the only thing I would recommend more vegan options as my auntie was completely vegan and did not have a big selection. Other than that we loved our stay and it was a beautiful resort!

10/10

Exceptional

26 Jul 2026

Mayra

Very nice hotel

10/10

Exceptional

26 Jul 2026

GUNES INANC

Clean hotel , friendly staff , very good 👍

10/10

Exceptional

26 Jul 2026

Ajay

I love it kids enjoy very kind staff

10/10

Exceptional

24 Jul 2026

Enrique Alberto

The only area would be to have a inside the pool bar.

10/10

Exceptional

24 Jul 2026

Yenmy

Our stay was wonderful, only if you are looking for nighttime activities get any hotel in Zona Hotelera which you can walk to any place. This hotel is far away from the Main Street and they have shuttle to La Isla but for only 16 people, but everything else in the hotel was excellent.

8/10

Excellent

24 Jul 2026

Adriana Urszula

The hotel is really nice but not really kid friendly.my kids were kind of bored and wanted to leave after 2 days. There is not a lot of stuff you can do there. The buffet food could be better.

10/10

Exceptional

23 Jul 2026

Mira

We had a great 10 day vacation. Food was excellent. The resort is family friendly. Room and everywhere were very clean. Pools were great. Beach is ok. Highly recommend.

8/10

Excellent

23 Jul 2026

Shuranda

Family friendly and pool!

10/10

Exceptional

22 Jul 2026

Maria

Loved our stay! We went with our 5,6,11 yr old and very kid friendly with food, splash pad and shows. Not a lot of beach to be on that wk we were there. My only thing is if there is adults that are bothered by others ppls children they should go to an adults only resort ! I had numerous faces , eyes rolling and sh*#t talking about my kids who were only talking amongst themselves . And to those who have no younger kids and are bothered don’t ruin our family vacation and go to an adult only. There isn’t a way to push off button on our kids! Staff was great! It was other ppl staying there.

8/10

Excellent

21 Jul 2026

Maria

Likes: Hotel was very clean. Staff were very friendly and fast. The food choices that were available were good. Drinks were great! Room service was at no additional cost. For most part very family friendly..,

Dislikes: Splashpad needs major work. The tiles were coming off and they mats attempting to cover the areas. Thankfully my son had water shoes. Very uncomfortable to walk on.

My son is a very picky and a slow eater and the restaurants did not allow you to take food out of the restaurants. I feel like there should be an exception with small
children.

The only breakfast options were the buffet and room service during our 7 day stay. The Mexican restaurant was buffet only for dinner during those 7 days as well.

There was only 1 evening activity/show each day… adding at-least 1 more would have made it better to have options.

Checkout was at noon and you had to pay $10 per hour per person afterwards to continue using their facilities. Our flight wasn’t until 6 pm.

Beach - but we knew this going in…

Family_with_children

10/10

Exceptional

20 Jul 2026

Erik

Met all our needs

Family_with_children

10/10

Exceptional

19 Jul 2026

RODOLFO Jr

No beach, great pools, bars and restaurants.

Family_with_children

8/10

Excellent

19 Jul 2026

Danielle

Hilton Cancun was a beautiful hotel the employees are great food was awesome.We loved our room. It definitely was family friendly which we loved.Only
Disappointment was the beach unusable due to sargassum but that is not the hotel’s fault.Pool did have a lot of missing tiles but we were able to use and enjoy it.I would definitely come back

Family_with_children

8/10

Excellent

19 Jul 2026

Muhammad

Can’t use the beach bcoz of seaweed 😕

Family_with_children

6/10

Pleasant

19 Jul 2026

Juliet

Clean hotel room, modern look. Really enjoyed the buffet dinner and breakfast. Wait staff during meals are really attentive. However, check in process needs improvement and is super slow despite only a few of us checking in at the time we came in. Also had issues with the room including shower not draining and no toiletries in the bathroom. No snacks in the room as well which should have been standard with the all inclusive package.

I was only in the hotel for one night, otherwise would have brought it up directly with the hotel.

Family_with_children

10/10

Exceptional

18 Jul 2026

Abel

Clean rooms, wonderful staff, great drinks, food

Partner

10/10

Exceptional

17 Jul 2026

Kristen

All the staff are amazing. The resort is so clean and welcoming.

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Evalise Starr

Overall, the property was nice however I feel as an all exclusive adult resort. They should have more activities for the adults, especially ages 35 to 45. I feel like the resort or was more for 60+. Hardly any music during the day only during water exercise. No night life entertainment. Restaurants were not open every night.

Partner

8/10

Excellent

17 Jul 2026

Vincent

We stayed 07/13/26 to 07/16/26. The stay was wonderful. Staff was very helpful. Rooms were spacious and clean. Check in process was smooth and painless.

North pool had some missing tiles, water shoes are highly recommended for children. The Splash pad and North pool were wonderful we didn't visit the South Pool. Pool side bar staff were attentive and brought drinks.

If you are looking for a beach at peak seaweed season this is not the place. The resort can not help the massive amounts of seaweed showing up every hour. The beach was closed, which was fine my kids enjoyed the kids club. Get to the pool early and place your things on a chair. Once mid morning hits the seats are taken.

The daily poolside activities are great.

The evening entertainment was amazing.

Some of the food (French toast, eggs) and some products at the Buffet were slightly under/over done. Which can happen with producing food at a high rate. We didn't notice the Buffet was closed for dinner M-F. All the dine in establishments had amazing food with attentive serving staff.

We would definitely go back. Traveling with a family of 4.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Maira

Todo, servicio, comida, diversión

Family_with_children

2/10

Poor

15 Jul 2026

Ray

Check-in was 3pm wasn’t giving room keys until 3:40pm bellman guided us to the room which looked like a bomb went off. Beds destroyed plates on the floor champagne glasses in the room. We were asked by the bellman to step out waited for 4-6minutes in the hallway. We were guided to another room and I was upset and they said if you want to upgrade it’ll be 150 more a night. I didn’t want an upgrade I wanted to be treated with respect and have someone genuinely care that they messed up. Instead they mistreated and the first meal we had it felt like the entire staff was watching out for us which was off. So we checked out 7/2/2026 which I took a picture for proof that we checked out. Lo and behold the hotel is trying to keep my refund stating I stood the entire stay. Worse hotel in my 44 years. Do not stay at Hilton Cancun. The breakfast was terrible the one dinner was mid food wise the drive in smelt like a full septic tank pool was cloudy room design was weird with glass shower doors n no walls

2/10

Poor

14 Jul 2026

Nusrat

Power outage and pool closure. Facility needs more activities and shows

Family_with_children

8/10

Excellent

13 Jul 2026

Belvis

Pool los pisos un poco roto y la playa no pudimos bañarnos muy sucia

Family_with_children

10/10

Exceptional

12 Jul 2026

Joao Jose

very clean and good experience

Family_with_children

8/10

Excellent

12 Jul 2026

Norma

Overall, amazing service!

6/10

Pleasant

11 Jul 2026

Jose

La playa muy mala , color tierra ,nadie entró a bañarse … a pesar de la mala temporada de playa , hay muchas que son buenas en el mismo mes ! No estoy hablando de solo sargazo , estoy hablando de que muestran una foto de playa azul y el agua es negra porq el fondo no es de arena limpia . Muy sucia !

Family_with_children

10/10

Exceptional

11 Jul 2026

Wayne

Entertainment was five stars

Family_with_children

10/10

Exceptional

11 Jul 2026

Jose Rodrigo

Todo del hotel estuvo excelente , el servicio , la atención y la comida . Solamente un tema que no tiene que ver con el Hotel la época era de sargazo por lo que la playa no estaba tan limpia.

Family_with_children

10/10

Exceptional

10 Jul 2026

Tuan

Good

Family_with_children

10/10

Exceptional

10 Jul 2026

Nickell

The customer service was amazing and it was extremely clean. The food was excellent and everyone was friendly as well as taking of you in all aspects as a guest.

Partner

8/10

Excellent

08 Jul 2026

Verified traveler

Their website says they have airport shuttles. They do not. Their website says they shuttle customers to the outlet mall. They do not. A few issues with the tv going in and out. Pool was hot, but I guess that is to be expected.

Self

10/10

Exceptional

08 Jul 2026

Do Wan

Staff is very kind. but swimming pool is not clean.

Family_with_children

10/10

Exceptional

07 Jul 2026

Fernando Javier

I like the hotel location.
Away from the other hotels.
Very private.
The beach is not that nice.
Swimming pools needs more maintenance(missing tiles) but very clean.
Food and drinks are super good.
The staff are very attentive.

Partner

2/10

Poor

06 Jul 2026

Riad L

I am very disappointed with my stay. The beach was extremely dirty and had a very bad smell, making it impossible to enjoy. The main restaurant was closed for dinner during our stay. When I finally got a reservation at the Italian restaurant, the pizza oven was not working, which was very disappointing.

Overall, we had a terrible week with both the food and the activities, despite paying a premium price. The food quality was poor, and the beach was not usable.

On the 4th of July, the hotel held a party but charged extra for barbecue and lobster, even though this is an all-inclusive resort. That was very disappointing.

I emailed the hotel about these issues but never received a response. I also asked whether the hotel could arrange a shuttle to a nearby beach with better conditions while the beach was unusable and whether the main restaurant could be reopened, but no one responded.

It feels like guests are paying for the Hilton name rather than receiving the level of service and experience that the brand promises. I hope you will review my concerns and provide an appropriate response and compensation for this disappointing stay.

Family_with_children

10/10

Exceptional

06 Jul 2026

Barbara

Resort was nice! We didn’t realize it was during the months where sargassum builds up and cannot access the beach. Resort had plenty of great options for food, received room service everyday, but the pool needed some work.

Family

10/10

Exceptional

05 Jul 2026

Gustavo

No beach

Family_with_children

10/10

Exceptional

05 Jul 2026

Roberto

Family-friendly

Family_with_children

10/10

Exceptional

02 Jul 2026

gabriel

Hotel was good. It's not ideal for solo traveling nor boys trip. This is a family resort with an amazing water park for toddlers. Its very close to the airport. Food was delicious (i recommend the steak house) and staff was extremely courteous, always offering drinks and to help. The only drawback are the night shows are a little boring and also when they have shows in the amphitheater, is it very hot there (I went in July). Also the gym was pretty decent for weight training.

Family_with_children

10/10

Exceptional

02 Jul 2026

Manuel

Family friendly, had a great time. Food is delicious and service is amazing.

Family_with_children

10/10

Exceptional

01 Jul 2026

Ozzie

We loved staying at this property! Friendly staff, clean room with an amazing view, great food and entertainment. We will be back!

Friends

8/10

Excellent

30 Jun 2026

Martha

Great food, Beach side/shore is very narrow

Family_with_children

10/10

Exceptional

30 Jun 2026

Marisa

Awesome resort from the entertainment, the room, staff, and food! Make sure to hydrate before the bottomless drinks!

Family_with_children

10/10

Exceptional

28 Jun 2026

Darwin Pacheco

Awesome place , Clean and staff was very kind and welcoming . Will definitely come back . 5 star ⭐️⭐️⭐️⭐️⭐️

Partner

6/10

Pleasant

27 Jun 2026

Saad

Every thing was good. Beach was not good at all and food was average.

Family_with_children

10/10

Exceptional

27 Jun 2026

Juan

Service was great, great staff.

Swimming pools need some work

Family_with_children

10/10

Exceptional

27 Jun 2026

Sheliza

The surface was wonderful. The server was wonderful everyone there is just great!

Family_with_children

8/10

Excellent

27 Jun 2026

Nikya

Overall the resort was beautiful! The staff was amazing. Let's not even talk about how flavorful and delicious the food was! Everything we ate 10/10. The shower was loose and there was not hot or warm water. But the sink had hot water. Room service was timely and professional. The pools could use some work. The handles to get in and out were loose at both pools and the tiles in the pools are loose as well. Be sure to wear water-shoes.

Family_with_children

10/10

Exceptional

25 Jun 2026

Antonia

All the staff at the hotel were amazing, very kind people. Had an amazing vacation time with my family, I strongly recommend this hotel and it’s family friendly.

Family

2/10

Poor

25 Jun 2026

Kristin

The staff was friendly and property was clean. That was the only positive. Resort had an awful smell walking around outside on the grounds. There was NOTHING to do, entertainment was almost nonexistent, food was not good. Our son got food poisoning day 2. We were bored and ready to leave by the second day. The resort is in the middle of the jungle and takes at least 10 minutes to get to from main road. Literally in the middle of nowhere with nothing to do. The beach is nonexistent. You can’t use day club unless you pay a fee and after already paying to upgrade our 2 rooms we were annoyed by that as that was the only place that had loungers on the beach. The fridge didn’t work, the sewage backed up and the shower didn’t work in one of our UPGRADED rooms. Our teens were so bored they didn’t even come out of the room. Our last night we couldn’t even get reservations at any of the restaurants. Biggest waste of thousands of dollars for us. Do not recommend.

Family_with_children

10/10

Exceptional

24 Jun 2026

Briana

10/10 I loved it

Friends

10/10

Exceptional

22 Jun 2026

Roberto colmenero

we had a grat tme!

Friends

8/10

Excellent

20 Jun 2026

Ryan Michael

The resort was fabulous. Our room was amazing. The food and drinks that were all-inclusive were very satisfying. The staff was excellent and had a great attitude. When we called for anything to be brought to our room, whether blankets or room service, it came even faster than promised. The pools were awesome, with both relaxing vibes in the morning and a bit more lively in the afternoon. We didn’t travel with kids, but they had tons of kid friendly spaces and activities. And for us, it was adult friendly, without a ton of kids around, which is nice for a pool day! Our only negatives: 1. There is effectively no beach because the resort was built right up to the ocean, but what little beach there is was unusable due to the insane amount of seaweed. For us, that wasn’t a problem because the pool was great (we were at the chill pool the whole time). 2. They tried to upsell us a lot (including vendors that were allowed on site), and the upsells just weren’t necessary (for example premium wine, a day bed when there were plenty of great lounges, etc.). We just declined the offers, and they weren’t overly persistent.

Partner

10/10

Exceptional

17 Jun 2026

Jaclyn

We enjoyed our stay and second time back at hotel. Resort is clean and beautiful as always. Staff was very friendly and food was excellent.

Family_with_children

10/10

Exceptional

14 Jun 2026

Janeen

We absolutely loved the stay. This was my second time to Hilton Cancun and every time has been phenomenal. The staff is exceptionally warm and very accommodating. From the bellman Noe who made us feel like celebrities to the concierge Cecilia who made us feel like the only guests and even accommodated us with an early available room. Rocio gave an amazing welcome drink and Noe showed us to our room and took time to show us all of the amenities. We had a lovely dinner at La Luce with the most beautiful ambiance. We were blown away by the breakfast buffet options at Vela and although we didn’t make reservations in time the Steakhouse with water view was stunning and romantic. We loved the service at the poolside and enjoyed tacos for lunch with fun servers. Check out was a breeze and I wish we could’ve stayed longer. I will be back!!

Partner

8/10

Excellent

13 Jun 2026

Andrew

Overall a good stay. Limited things to do. At night, all there is for everyone is to congregate in the main lobby. If there was live music throughout the day that would make it work. We found ourselves bored every night except for the Michael Jackson show. Every time we wanted to eat, nothing was ever open. Even though the hilton site says there is always food, your limited to pre made wrapped sandwiches that have been sitting for a time or doughnuts that have been sitting all day. Food was ok. I was expecting better. Sunan restaurant was a disappointment. All other restaurants were good. Staff were all amazing, helpful and friendly. Even though it's all inclusive it's designed for you to be served for everything and in turn, feel the need to tip, even though staff never made any face nor expectation of receiving a tip. Great for families with small children. Boring for teens. Great for couples that want quiet and alone time mainly in the room. Boom boom pow.

Family_with_children

10/10

Exceptional

12 Jun 2026

Eric

3rd time we’ve been there and the receptionist remembered us

Family_with_children

10/10

Exceptional

11 Jun 2026

Stella

Staff

Family_with_children

10/10

Exceptional

10 Jun 2026

Rosell

This is a great property I really enjoy it and will definitely come back.

Friends

10/10

Exceptional

07 Jun 2026

Mike

Great stay, we go every year.

Family_with_children

10/10

Exceptional

07 Jun 2026

Kevin Alejandro

Incredible service you come to expect from Hilton! All the staff were helpful and kind during our stay. The hotel itself was beautiful and well maintained.

Friends

10/10

Exceptional

05 Jun 2026

Ugonna

Great resort. The food was excellent, they even accommodated the vegan/gluten free individuals in our party. The staff was excellent, especially the waiter Elvis. He did such a great job.

Family_with_children

8/10

Excellent

01 Jun 2026

Jennifer

The pool was spotless, which was a huge plus. The kids’ pool floor could use a bit of TLC, but overall, it’s a fantastic place for kids to play. My kids absolutely loved it! The staff was incredibly helpful and friendly, creating a relaxing atmosphere that we were looking for.

Family_with_children

2/10

Poor

01 Jun 2026

Kenneth

Ok so to explain the 1 star. The line staff are extremely good and courteous to the guests. No complaints there, the food at the various restaurants was good as well no complaints either. First off you are 18 kilometers from ANYWHERE out in the middle of a preserve of some type. It is an additional 5 km from main hwy into the front door on a private drive that has no less than 18 goddamn speedbumps that make you feel like you have to apologize to all the other guests from other hotels sharing the van. Here is the main issue though… THERE IS NO BEACH!!! Zero! Zip! Nada! Talking to one of the long term employees there has been no beach for at least 5 months and even problems before that. The fraud is that the pictures of the resort in which you will make your choices from show a huge expanse of beautiful beach all along the front of the resort. The purpose of the getaway was to celebrate our birthdays as well as a thank you to her for taking care of me while I was extremely sick. We have a pool, a boat, a lake at home but we spent 5k to sit on a BEACH! I was not the only dissatisfied guest and there needs to be better truth in advertising. The pictures are all we have to go by. Am pissed and won’t be coming back

Partner

8/10

Excellent

31 May 2026

Robin M

The hotel has good infrastructure, the staff are super friendly and helpful (Era from the concierge and Israel from the front desk), the only negative thing is the lack of entertainment.

Partner

10/10

Exceptional

31 May 2026

Jessica J

Very clean and welcoming hotel. It is a very chill hotel so if you’re high energy this place is not for you. The food was great and they have a good liquor selections.

Family_with_children

10/10

Exceptional

31 May 2026

Mario

Everything was excellent!

Friends_and_family Family

10/10

Exceptional

30 May 2026

Jorge

Nice and cleab

Partner

10/10

Exceptional

27 May 2026

Aaron M

The staff was friendly and food was fantastic!!

10/10

Exceptional

25 May 2026

Richard

Splash pad was great for our two toddlers ages 2 and 3.

Family_with_children

4/10

Poor

25 May 2026

Hector

My first room was dirty with empty cans and leftover food. Paid more to get another room and it didn’t had hot water or a trash can. Most of the employees were kind of rude. One of the pools was closed for an entire day. On Saturday there was not even music at the only working pool. There were no activities during the day and no entertainment at the pool on the entire weekend.

Family_with_children

10/10

Exceptional

23 May 2026

Angel

Good food but far from main attractions

10/10

Exceptional

23 May 2026

Veronica

Thank you Hilton All Inclusive Resort Cancun for pampering us for four days! Your property is stunning. Thank you to Jesus at check in for convincing us to upgrade to the ocean view room, what a view! Also for sending my niece a graduation gift. She loved the personalized card with hand written note and drawings! To the pool waiter Ivan who remembered my nieces name and made us laugh. To all the waiters thank you as well everyone was so kind and friendly. My only suggestion would be to maybe add a QR code to tip the staff to make it more seamless! 😉

Family

10/10

Exceptional

20 May 2026

Ali

Family friendly, accommodating staff, great value for the price, Kid/Family friendly

Family_with_children

10/10

Exceptional

16 May 2026

Jessika Mae Reyes

We enjoyed our stay with my family

Family_with_children

10/10

Exceptional

15 May 2026

Kennedy

great

10/10

Exceptional

11 May 2026

Daniel

Clean room and staff friendly

Business

10/10

Exceptional

07 May 2026

Rason

Awesome hotel and staff

Friends_and_family Family

4/10

Poor

06 May 2026

Anurag

I had my booking done long time back ! When I reached to security gates of Hilton Cancun . They told me they can’t find my booking ! Wow amazing ! I was flying from North Carolina USA to Cancun to hear that they can’t find my booking which was there as they realised it later with a silly excuse of system not working ! Okay never mind . I meet David front office supervisor as he promise that he will compensate with somthing like spa for my spouse! Guess what he never show up ! So going to Hilton was a nightmare! No booking found been in the MTS bus for 2 hours ! And when they found the booking they just said sorry !
-executive pastry chef Anurag

Friends

10/10

Exceptional

05 May 2026

Saif

Friendly staff, great place to stay

Friends

8/10

Excellent

04 May 2026

Sarah Emily

Great shots of tequila!

Friends

10/10

Exceptional

03 May 2026

Maria

This hotel is very kid-friendly, and the staff was excellent throughout our stay. One of the biggest highlights was the food variety—there were plenty of options for everyone. I also really appreciated the water stations located around the property, which made it easy to stay hydrated.

The kids club was a great feature and kept the kids entertained. The only downside was the beach. It’s there, but not ideal if you’re looking for waves.

That said, I have to give the hotel credit. During the week we visited, there was a massive seaweed issue that affected the whole area all the way to Playa del Carmen. The first day was rough, but the hotel worked hard to manage it—they were constantly cleaning and even used a tractor to clear the beach. After that, conditions improved significantly. They also had a barrier in place, which seemed more proactive compared to other nearby hotels.

Family_with_children

6/10

Pleasant

02 May 2026

Max

Stayed 5 nights with my wife and 6-month-old.

This is a VERY family-oriented resort. If you're not travelling with kids, it likely isn't the right fit.

Beach is minimal. Pools are meh, and the tiling is in rough condition. Plenty of chairs, but only because we were there during shoulder season.

Food was the highlight and the main reason we booked. It met expectations... consistently fresh, well-prepared, and strong vegetarian options/menus across all restaurants. Good non-alcoholic selection as well (e.g., Heineken 0.0).

Service/operations had several issues:

1. Bags took 30+ minutes; had to retrieve them ourselves
2. Crib requested in advance wasn't in the room; required multiple follow-ups
3. Names were incorrect on keys/bracelets
4. Repeated requests to remove alcohol from the room were ignored
5. Water main break on night 3: no water ~8 hours, no hot water ~36 hours

Spoke with concierge after the water issue... acknowledged the situation and took our phone number, but zero follow-up.

Overall: strong food, inconsistent execution. Expected more reliability from a branded resort.

Family_with_children

10/10

Exceptional

01 May 2026

Asiful

Loved it

Friends

10/10

Exceptional

30 Apr 2026

Shayla

We loved the outdoor pool a lot

Family_with_children

10/10

Exceptional

28 Apr 2026

Karly Ann

We had a great stay. Service was great. Pool was warm and fun and the kids loved the kids pool area.

Family_with_children

8/10

Excellent

28 Apr 2026

Joel

Beautiful pool (enjoyed south more than north).
Beautiful rooms (had suite 1016 with swim up pool).
Food was delicious (visited almost all that was available).
The cafe was a great hit!
The North pools had a septic smell in the air most of the time.
The ocean was totally swimmable but you couldn’t chill out on the sand because the water nearly comes up to the rock wall.
The shopping vendors that the hotel hosted some days were VERY pushy.
Overall, I would come back:)

Family_with_children

10/10

Exceptional

28 Apr 2026

Tiago Sousa

We had an amazing time during our recent stay at Hilton Cancun, an All-Inclusive Resort. The overall quality of the hotel was phenomenal—everything from the food to the design and the daily activities was truly top-notch. It absolutely deserves a 5-star review.

While the beach area is somewhat limited, we were already aware of that before arriving, and it did not take away from our experience at all.

If I had to offer one small suggestion, it would be to improve the upkeep and preventive maintenance of the pool tiles.

Overall, we would definitely recommend this resort to others and are already looking forward to returning in the future.

Family_with_children

2/10

Poor

28 Apr 2026

Armando

Horrible quality of food and drinks

Partner

10/10

Exceptional

26 Apr 2026

Shawn

Second time staying here love the property! I would suggest that they need another à la carte restaurant