Name: Royalton Splash Riviera Cancun All-Inclusive
Address: Carretera Federal, 307, Riviera Maya, 77580, MX

10/10

Exceptional

19 Jul 2026

Christelle

Service was really nice 10/10

Family_with_children

10/10

Exceptional

19 Jul 2026

Monica

The workers by the pool especially Juan, Sandy and Gustavo were excellent they were very helpful my housekeeper was excellent keep room clean and well stocked with everything. The workers at the Mexican restaurant and Japanese restaurant were also excellent workers. But the people at the buffet not too good and also the food not too great. Other than that everything was good and the check in and check out was very fast . I like the hotel but the beach not great at all

Family_with_children

10/10

Exceptional

19 Jul 2026

sergei

We stayed at this hotel with our family from July 7 to July 14—two adults and three children—and we absolutely loved it!

The hotel is beautiful, with a huge, well-maintained property. The staff were extremely friendly, welcoming, and always ready to help. The food was amazing—delicious, fresh, and very diverse, with plenty of choices for everyone.

Our rooms were clean and comfortable, and housekeeping always cleaned them regularly and on time.

The ocean had a lot of seaweed during our stay in July, but it did not bother us because we spent most of our time by the pools.

The biggest highlight for our children was the huge water park. They practically never wanted to leave! The slides were incredible and very unusual—we had never seen anything like them at other water parks.

Overall, we had a wonderful vacation. Everything was excellent: the food, service, cleanliness, beautiful grounds, pools, and entertainment for children. We would happily return and definitely recommend this hotel for a family vacation!

Family_with_children

8/10

Excellent

19 Jul 2026

Irma Becerra

The food, and the workers were all very nice and wonderful, Juan, Gabriel, Israel, Beatrice, Antonio and Sandy made our stay very special. The only bad review I had was the room service when you say you will replenish everything that has been used. We used our towels twice and when we were done with them we put them on the floor like they asked. We had them clean the room twice and we came back to the room there were no face towels and the did not replace the towels or the toliet paper. Thank god we still had 2 towels to shower. The second time we came back there were no towels at all! Again no toliet paper. I had to wait almost two hours to take a shower was almost late for my dinner reservations. Did not like the fact that I had to keep asking for toliet paper. Sorry but because of room service will think twice before coming back. Which is the shame because the rest of the hotel staff was awesome.

Family_with_children

10/10

Exceptional

19 Jul 2026

Gabriel M

The breakfast staff needs help. 3 out of the 7 days we had to get our own drinks because the waiters never came around. The food trucks at lunch time need more help. Those 2 lines were ALWAYS ridiculous! Dinners where great the service and food where 10 out of 10! From a family that has traveled and stayed at many resorts you need music at the pool and more activities. And the Michael Jackson show was the best show of all the nights !

Family_with_children

8/10

Excellent

18 Jul 2026

yareli sotelo

Very kid friendly

Family_with_children

2/10

Poor

18 Jul 2026

joseph

This may take a couple of minutes to read but do yourself a favor and read before staying here. To anyone who books through Expedia this first part is for you. They take you to a private section to check you in. They make you feel so important but it's just a set up. All it is is a ploy to get you to sign up for a 90 minute presentation to buy into The Royalton club. Check in took almost two(2) hours. The membership is very, very expensive. The medium package is $49,000. Yes, forty nine thousand dollars at %17 interest. High pressure sales woman who is anything but professional will try hit you with every rebuttal in the book. AC in rooms sucks! Good luck trying to get them to the room to take a look. We called twice, stopped at the front desk and they still never showed up. It finally got resolved at 11:15 pm. That was only after I called Expedia and was begging to get me out of my room or hotel. Food was average at best. It's basically the same type of food every day. Needless to say we will NEVER GO BACK THERE even if it is for free.

Family_with_children

10/10

Exceptional

18 Jul 2026

Kameshkumar

Had great experience

Family_with_children

8/10

Excellent

18 Jul 2026

Heinrich

Everything was wonderfull, except the beach had lots of seaweed that was a minus for us

Partner

10/10

Exceptional

18 Jul 2026

YANARA HERNANDEZ

Mi experiencia estuvo muy bien . Lindas vacasiones en familia. Sin quejas . Y todo muy limpio. Servicios maravillosos. . Personal increible.

Family_with_children

6/10

Pleasant

18 Jul 2026

Ronda

The pools are the best part of this hotel. I don't think that we would stay here again, mostly because of staff issues. Our flight there got canceled and we lost a day, so we tried to change our reservation by adding an extra day. They refused to refund the first day, then made the added day a separate reservation, so the app didn't work for dinner reservations. You HAVE to use the app and they won't do reservations in person- it was a whole fiasco and they weren't helpful. I spoke with other guests that had far worse experiences with service. Staff is constantly trying to up-sell the Diamond Club, and have little interest assisting with anything else. The Waterpark is not great and the seams of the slides without tubes are really painful. The food at Taj was the best we had there, but the portions are small. The food at The Cave was the worst restaurant food we have ever had- we had to leave and go to the buffet. I think there are better all-inclusive resorts for the money. I booked this one because of the Waterpark, but we found it disappointing.

Family_with_children

10/10

Exceptional

17 Jul 2026

Tatiana Martin

Me gustó la instalación, el personal fue muy atento, las actividades nocturnas muy bonitas pensadas para toda la familia.

Family_with_children

6/10

Pleasant

17 Jul 2026

wilmer

Muy poca atención y malas carras en el personal

Family_with_children

2/10

Poor

17 Jul 2026

Salvador

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Unfortunately, this hotel did not meet my expectations. I’ve stayed at many all-inclusive resorts, and this was one of the most disappointing experiences. The food was very poor, with very limited options, especially at the buffet. Breakfast was exactly the same every day, and even the bread seemed stale. Cleanliness was also an issue—when we arrived, there was a large amount of hair behind the toilet in our bathroom. The service from the waitstaff was below average and not attentive. Sadly, I would not return or recommend this hotel.

10/10

Exceptional

16 Jul 2026

Jose Francisco

Everything was perfect at the Royalton splash resort

Family_with_children

10/10

Exceptional

16 Jul 2026

Yari Lara

Good

4/10

Poor

16 Jul 2026

Abdul-Wahaab

It was alright the halal meat accommodation was nice. The buffet was a max 5/10 , there was a roach in my room and they didn’t offer anything for that. The staff other than the concierge were super attentive and were super friendly.

Partner

8/10

Excellent

15 Jul 2026

Grisleidys

this place is really nice and big but the beaches are horrible nothing but dirt water.

Family_with_children

8/10

Excellent

14 Jul 2026

Darwin Didier Nolasco

Primer dia te ostigan con venta de Diamond club,2 horas no comimos,mis hijos no dusfrutaron la tarde cerraron temprano,2nd dia 3 hrs de terapia de venta Diamond club otra vez perdida de tiempo,si uno lo quisiera lo compra pero no,se molesta cuando uno les disen que no.

Family_with_children

10/10

Exceptional

14 Jul 2026

Bianka Vanessa

Absolutely loved our stay with Royalton Splash!

Partner

2/10

Poor

14 Jul 2026

Eric

Food Was not good

Family_with_children

10/10

Exceptional

14 Jul 2026

Katherine

Mario and Maria with the Expedia team really made our stay special! They provided exceptional butler service, texted us every day with the daily schedule and to check if we needed anything, booked our dinner reservations for the week, and provided information about excursions and transportation to the airport. The resort is beautiful with several pools, fun daily activities, a large lazy river that goes through caves and tunnels, beach volleyball, two water parks, and evening shows. There is also a small indoor arcade, bowling, jumpy area, and lazer tag for an added charge. Truly something for everyone to enjoy! There is a large variety of restaurants including a Brazilian Steak House, Teppanaki, Hunter’s SteakHouse, Mexican, Italian, Indian, and the Cave Restaurant which has a dinner show once a week, however there is an up charge if you want their better quality steaks or a lobster tail. The Buffet also is a great option for breakfast and lunch. There was never a long line and they had a great variety to choose from including made to order omelets and pasta station. They also had a few food trucks, a wood fired pizza area, and pool bars. The beach was ok but we spent most of our time enjoying the pools and lazy river. Overall a really fantastic resort for families!

Family_with_children

10/10

Exceptional

14 Jul 2026

Anthony

Everything was up to date

Family_with_children

6/10

Pleasant

14 Jul 2026

Loretta

We were really hoping this would be a good spot. Were disappointed by the seaweed, wasn't aware it was an issue in Mexico (not the resorts fault). But I struggled with the bed due to hurting my back

10/10

Exceptional

13 Jul 2026

Janet

Todo muy bueno

Family_with_children

6/10

Pleasant

13 Jul 2026

Renee

Do not travel to this resort in the summer. We were expecting blue water and enjoying the beautiful ocean. The ocean was brown by this resort because of the sargassum. (Horrible seaweed). The blue water is not in this area in the summertime. We had to take an excursion to Las Mujeres to see the blue water.

Family_with_children

10/10

Exceptional

13 Jul 2026

Shamuel Rabin

It was good to be in Royalton

Family_with_children

10/10

Exceptional

13 Jul 2026

JEFFERSON A PALAU

MARIO Y A LUZ NOS DIERON EXCELENTE SERVICIO SIEMPRE ATENTOS GRACIAS

Family_with_children

10/10

Exceptional

13 Jul 2026

Eberto

Love it

Family_with_children

10/10

Exceptional

13 Jul 2026

Victor

Loved the stay, they have butler service for upgraded rooms and they help you with everything from dinner reservations within the property, booking tours, send you all daily activities happening in the hotel and resolve any issue faster than calling front desk.

Family_with_children

10/10

Exceptional

13 Jul 2026

Ivette

El hotel en general estaba muy bien, nos hospedamos en las habitaciones que pertenecen al club diamond y la experiencia fue excelente

Family_with_children

4/10

Poor

13 Jul 2026

Adina

Resort was okay. Food was okay, Italian restaurant was horrible.
Inconsistent rules regarding the gym and water slides. One day my daughter was able to use to facilities the next she was denied entry.

Family_with_children

6/10

Pleasant

12 Jul 2026

Yeva

I think the hotel was great. When we got there we even upgraded to diamond because I got such a good first impression. For the amount of money I paid I think the rooms were very poorly filled. My matress was very uncomfortable and my pillows were very flimsy.

4/10

Poor

12 Jul 2026

Alexis bocalandro

Me gustó el restaurante zen súper su servicio igual que hunter,no me gustó el servicio en general muy poco flexibles y el clima del hotel a/c pésimo prácticamente si no es por el ventilador de techo pasas calor

Family_with_children

2/10

Poor

12 Jul 2026

Steven John

Food was mediocre at best. Butler was useless. Room service was never accurate.
The only bright light in the entire resort was a buffet supervisor named Carlos.

Family_with_children

10/10

Exceptional

11 Jul 2026

Amber Jeanne

The pools and endless tasty food and drink options excellent! Cleanliness and housekeeping excellent! Shows and live music very good.

Weren’t able to go in ocean due to seaweed. Nightclub empty and could use improved entertainment and staff to get people dancing. Having a daily shuttle to town for people would be a great addition.

Otherwise excellent and recommended resort.

Family

10/10

Exceptional

11 Jul 2026

Annareya

Excelente hotel y servicio

Family_with_children

4/10

Poor

11 Jul 2026

Yuliet

the beach was unusable , due to Sargassum

staff was NOT helpfull

the food was mid, it was hard to make restaurant reservations unless you paid extra

paid extra for shaded beds by the pool $90/day

splash zone workers did not want to be there, made the lines intentionally slow and long

Will not return

Family_with_children

10/10

Exceptional

11 Jul 2026

Iman

Everything was memorable not one thing was a fla Everything was perfect.

Partner

10/10

Exceptional

11 Jul 2026

Jose Ramon

Only one buffet for the whole hotel. Lots of kids activities at night time for kids. My kids loved it!!! Also the Margaritas were amazing!!

Family_with_children

10/10

Exceptional

11 Jul 2026

Fernan A

Propriety lives up to the expectations and pictures. Didn’t use the beach as much due to seaweed season in Cancun. But very good otherwise

Family_with_children

10/10

Exceptional

11 Jul 2026

Lorena

Muy bueno todo la comida, las personas super amables un servicio de calidad

10/10

Exceptional

10 Jul 2026

Erin

The resort was everything it advised and then some. It’s definitely worth upgrading tot he diamond club. Extra amenities and perks make the trip upgrade worth it. Only downside was the beach was almost not accessible. Major seaweed issue and the ocean water was brown. Not pretty for the area. The resort had so many other things to keep you busy and entertained for the whole family. The staff was great, friendly and very helpful. Our butler Alex and Ricardo were super helpful and tended to us very well. Our poolside attendant, Daniel, on the diamond pool was on point and catered to us very well. Super personable and remembered our names and the kids and carried on convos with us like we were friends! It was truly great!
The resort was well kept and clean! The shows were great for the whole family!
The restaurant were good as well. We tried the Indian restaurant but wasn’t our cup of tea.
The water slides were a big hit for our whole family! A lot of fun!
Would definitely stay here again!

Family_with_children

10/10

Exceptional

10 Jul 2026

Noa

Absolutely Amazing. Thank You

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Noa

Everything was amazing.Thank You

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Sean Michael

Clean and friendly property. Food was good but the beach filled with sargassum and not usable for our entire stay . Other properties did however clean up their beaches so it was not cleaned up by choice. This needs to be addressed!

Family_with_children

8/10

Excellent

10 Jul 2026

Fife

Several of the water park rides were inoperative. Overall place is great and food and service were exceptional. Only complaint was stinginess on drinks in room and cheap quality alcohol at bars. Another suggestion would be to end practice of saving pool chairs. Utterly ridiculous to see all pool chairs saved bu beach towel with no one there to use it.

10/10

Exceptional

10 Jul 2026

Juan P

The hotel has great amenities to stay for a few days and enjoy. The staff was very friendly and we had two concierges that were helping us constantly during our stay. Food was great and there were many different restaurant options.

Family_with_children

6/10

Pleasant

10 Jul 2026

Gwendolin

Bad costumer service inside the restaurante

Friends

10/10

Exceptional

10 Jul 2026

Mohammad

Busy hotel but seevices were at their best. Different option with some extra money available. Food was not great but no complain. Different activities, restaurants and bars. Jeyko erika and mario Helped us alot . Thank you Royalton Splash

Family_with_children

6/10

Pleasant

10 Jul 2026

Manpreet

The restaurant staff were not very helpful and had too much attitude. Service at the reservation restaurant was very slow, which was disappointing. Otherwise, everything else was okay.

Family_with_children

6/10

Pleasant

10 Jul 2026

Rosa Alicia

Family traveling with 12 in party; we go every year to the Cancun area. This year as the 3rd Royalton brand trip and the food was terrible. Variety was not what others had been and the food was not replenished to ensure freshness.
Chino in the pool area was so helpful, and a few others were as well; but most staff were average.

Family_with_children

10/10

Exceptional

10 Jul 2026

Shehnaz

Nice stay with family

Family_with_children

10/10

Exceptional

09 Jul 2026

Maria

We have a good time, it’s a nice hotel, w a lot of activities, they have a different show every night, the food was good, thank to Mario Huesta from Expedia department, he was very helpful during our stay

Family_with_children

8/10

Excellent

09 Jul 2026

Sridhar

Our butler's Alex and Rick were amazing and booked our reservations for restaurants . Hunter steakhouse and Zen Japanese restaurant were great. The food was OK at the buffet and manageable. My kids enjoyed the water pools and the swim-out a lot. However in July beach swim is basically out as ocean water is full of sargassum.

Family_with_children

6/10

Pleasant

09 Jul 2026

yahaida

Beautiful pools, food was mediocre

Family

4/10

Poor

08 Jul 2026

Josh

Check in was terrible. There was very little nightly entertainment. There are better resorts out there. Food was less than mediocre. Very inconsistent, we each ordered 2 steaks and got 2 different cuts and flavored.

Family_with_children

8/10

Excellent

08 Jul 2026

Vimal

I wanted to inform you about several issues we experienced during our stay.

On one night, around 12:00 a.m., the air conditioning in our room (Room 12813) stopped working. I called the service desk immediately, but it took approximately one hour for someone to arrive. After that, it took another hour to repair the issue, and the A/C was finally working again around 2:30 a.m.

Unfortunately, the problems did not end there. Around 3:00 a.m. that same night, the water supply to the bathroom stopped completely, leaving us without running water.

Despite these significant inconveniences, we did not receive even a simple apology, let alone any form of compensation for the disruption to our stay.

The Expedia representative on-site was also not helpful. They remained in their office and only sent text messages, which did not resolve or assist with any of the issues we were facing.

Additionally, while the resort offers several restaurants, we found the overall quality and taste of the food to be below average.

Another major challenge was communication. Most of the staff spoke only Spanish, and although some attempted to communicate in English, it was often very difficult to understand them, making it challenging to get assistance when needed.

Overall, we were disappointed with the level of service and support we received considering the issues we encountered throughout our stay.

Family_with_children

4/10

Poor

08 Jul 2026

Rebekah

Wouldn’t go back.
Tell you you have $300 credit which you can’t use as it’s a discount on spa or other things but most already have a discount so you can’t apply the discount so it’s VERY misleading.
Also child got sick dr there not helpful charged us and sent us to hospital to be told would be $1800 usd to check the child. Waste of time.
Most things kids have to be older than 6. Felt very crowded too and ran out of certain drinks quite often and food at the food trucks. Can’t walk anywhere and very expensive excursions and beach not nice. Spa and fitness area good though!

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Martha

Todo

Family_with_children

10/10

Exceptional

06 Jul 2026

Alba

The staff was very professional and always willing to help, very pleased with Maria Peregrina and Mario Huesca
Thanks guys for making our stay enjoyable

Family_with_children

10/10

Exceptional

06 Jul 2026

Odalis

Muy bueno el servicio, muy atentos

Family_with_children

6/10

Pleasant

06 Jul 2026

Yamile

Para mayor referencia mi hospedaje fue de 29 al 3 de julio de 2026 y estuve en la suite junior swim up 13103. El hotel en general esta hermoso la limpieza muy buena el personal nada atento los horarios de las piscinas muy limpias de 7 a 7 para mi muy mal porque muchas personas quieren aprovechar más la puesta del sol. 12 restaurante y solo pudimos reservar en uno solo por falta de disponibilidad (esa parte muy mala por parte de la gestión del Hotel porque preorizan mucho el grupo diamond que son la minoria) todo vacío y no podíamos entrar y la habitación muy bonita y grande solo dos cosas pésimas el sofá cama sucio con mal olor y inutilizable mi niña de 10 no cabía para dormir y un ruido siempre que no podíamos descansar todo lo de afuera se escuchaba claramente dentro de 2 a 4 de la madrugada era el único descanso. Realmente no volvería

Family_with_children

10/10

Exceptional

06 Jul 2026

Yenisel Alvarez De la

Clean hotel, room.
Staff friendly
Loved. 🙂😊☺️

Family_with_children

2/10

Poor

06 Jul 2026

Kimberly

I left two

10/10

Exceptional

06 Jul 2026

Guadalupe

Clean room and the staff was great!

Family_with_children

10/10

Exceptional

06 Jul 2026

Genaro Garcia

Excellent stay, friendly staff, we had a very good time.

Family

10/10

Exceptional

06 Jul 2026

Gerardo

This resort was amazing. Food was plentiful and delicious, the staff was helpful, and the amenities outstanding. There was a couple of water rides that were inoperable, and that was a bummer, but overall still plenty of things to do. Room was spacious and comfortable. Weight room, basketball court, and tennis court were pretty awesome as well.

Family_with_children

8/10

Excellent

06 Jul 2026

Amelia

The Royalton was good, but could have been better if they just fixed a few things. For instance, The kids club and pool areas should be opened for more than just 9-5pm because people are on vacation and it shouldn’t be closed on evenings if kids need entertainment. Forget about your kid even getting to enjoy some of the slides in the kiddie pool, some staff pick and choose which kids are allowed on, which again sucks if your kid is smaller in nature but still old enough to get on and CANT. In addition, people should be watching their kids, someone pooped in the lazy river 2-3 days in a row. There seems to be limited things the kids can actually do in the kids club, which led us to not even use the place and we have little children that would have benefited from it. This was my biggest concern as we have children that wanted to enjoy all the kids stuff. Food options were also just okay although most of the restaurants were all pretty tasty as long as you’re able to make a reservation. The beach was filled with seaweed, if you’re looking to enjoy the ocean and beach this is not the resort to enjoy it on. Overall, This place was just okay for us, we have stayed in better resorts. I would recommend but do your homework on what your preferences are and would we return, probably not.

Family_with_children

10/10

Exceptional

05 Jul 2026

Anna-kay Levene

Excellent place to stay with your family. Friendly helpful staff. Food was good. Property constantly bro h cleaned. Mario my Expedia representative was excellent , checked up on me through out my stay.

Family_with_children

8/10

Excellent

05 Jul 2026

Heriberto Abrahan

Todo muy bueno

Family_with_children

10/10

Exceptional

04 Jul 2026

Sandeep

Nice hotel specially for kids

Partner

10/10

Exceptional

03 Jul 2026

Edward

Great resort. Staff was great

Family_with_children

10/10

Exceptional

03 Jul 2026

James

Food was delicious, staff was amazing, place was beautiful!! I didn’t want to leave!

Family_with_children

10/10

Exceptional

02 Jul 2026

Yahnia

Is my fist time and Inlove the experience

10/10

Exceptional

01 Jul 2026

Adil

Great trip

Family_with_children

4/10

Poor

30 Jun 2026

Carmen

Expedia check in was terrible

Family_with_children

2/10

Poor

30 Jun 2026

Carmen

Check in with the Expedia Group was terrible. The person who was helping me was checking my purse because he thought I had put one of the tags in my purse.

Family_with_children

8/10

Excellent

30 Jun 2026

Mark

Love this place and would go back. Food was great quality for all-inclusive at this price, drinks were great and staff was amazing. The only complaint we have are two things. First, this place is isolated from downtown Cancun and requires transportation to get anywhere. A one-way cab trip was around $70 and that is the cheapest. They do not allow Uber drivers on the property, otherwise that would be an alternate solution that would be more affordable. Our second complaint is the absolutely crazy hike up and prices for some items. I get everyone needs to bring their own sunscreen and almost agree with their $33 a bottle charge but fortunately did not need to. We were however quite disappointed to see a simple bottle of children's ibuprofen was $54! This is something that you only buy when you absolutely need it for your child and for them to charge such a price with no alternatives was sketchy at best.

Family_with_children

6/10

Pleasant

30 Jun 2026

Carmen

Check in with Expedia group was terrible. Hotel is ok.

Family_with_children

2/10

Poor

30 Jun 2026

Carmen

Check in with the Expedia Group was terrible. The person who was helping me was checking my purse because he thought I had put one of the tags in my purse.

Family_with_children

2/10

Poor

30 Jun 2026

Thanh

Food is on an okay side, no changes at the buffet in a week time period. Only 2 restaurant has decent menu and taste. Stains found on pillowcases, bedsheets, towels, and dinner napkins.

Family_with_children

2/10

Poor

29 Jun 2026

Maria Victoria Menjivar

This resort was definitely not what I expected. 1. The food was AWFUL. We were a party of 22 and have of use got extremely sick. Half of our group got food poisoning. 2. The food was not good. Everything was buffet or family style. It was not fresh and it was almost impossible to get reservations. If you didn’t have reservations, you had to eat at the buffet. Again, the food was not good at all! (The Rio, the Cave, the Buffet) The Agave and Zen were decent. 3. The amenities were mediocre: the spa was over priced and they try to upsell you everything (even the sauna), the trampoline is not included $15, bowling is not included $60, the arcade is $2 PER game. Everything related to children is an up-sale. My three year old could use anything only the pool and lazy river (and the tubes you can only use them once). Then to top it off, the pool area closes at 7pm! You can’t use the pool after this time which is absurd. 4. The bars and night life is TERRIBLE. Everything closes early, there is barely any bars, the service was not good. 5. They have events every night, and most are lame. They had a silent music night (people dancing in silence with headphones on). So ridiculous!

We went to celebrate our 10 year anniversary here with friends and family and it was disappointing. I would never return nor recommend. It was impossible to get a response and when I ended getting them to answer me, they set up an ugly table by the kitchen for a party of 20+.

Family_with_children

10/10

Exceptional

29 Jun 2026

Alejandro

Loved everything about it!

Family_with_children

8/10

Excellent

29 Jun 2026

Lawrence

Overall, our stay was okay, but I expected more from an Autograph Collection all-inclusive resort. The property is clearly showing its age and could use some updates, as the facilities didn’t feel as well maintained as I would expect for this level of resort. The staff was friendly and welcoming, which was definitely a positive. However, it seemed like there was always an opportunity to upsell something, and because we were traveling with a larger group, many activities and services came with additional charges. For an all-inclusive resort, I expected more to be included without constantly being asked to spend extra. While we still enjoyed our vacation, the resort didn’t quite live up to the expectations that come with the Autograph Collection name.

Family_with_children

8/10

Excellent

28 Jun 2026

Yesenia

E eryone was super friendly, kids had a blast with the waterslids

Family_with_children

10/10

Exceptional

27 Jun 2026

Gustavo

Excelente

10/10

Exceptional

27 Jun 2026

Kimberly

Royalton Splash Riviera Cancun exceeded all of my expectations. The resort is beautiful, the amenities are outstanding, and every staff member we encountered was friendly and welcoming.

As a teacher, I don't get the opportunity to vacation very often, so I decided to treat myself by upgrading to the Diamond Club with a private swim-out pool and hot tub. It was worth every penny. The accommodations, service, and overall experience were exceptional.

One of the highlights of our trip was the outstanding care we received from our butlers, Ricardo during the day and Alex in the evenings. Ricardo did an excellent job arranging all of our restaurant reservations, making everything effortless. Both Ricardo and Alex went above and beyond to ensure we knew about all the Diamond Club benefits and were always checking to make sure we had everything we needed.

For one week, we truly felt like royalty. Their kindness, professionalism, and genuine care made our vacation unforgettable. They made us feel valued, relaxed, and incredibly well cared for.

Thank you, Ricardo and Alex, for making this such an amazing experience. We will truly miss not only this beautiful resort but especially the two of you. I would gladly return to Royalton Splash Riviera Cancun and highly recommend it to my family, friends, and anyone looking for an exceptional vacation experience.

Family_with_children

6/10

Pleasant

27 Jun 2026

Monyca Adriana

Disappointing Experience – Not Worth the Price

We were a family of 4 and chose this resort for the all-inclusive package, water park, and variety of restaurants, but it did not meet our expectations.

Our room situation was handled well by Jayco, who accommodated us with twin beds while keeping our ocean view. However, the concierge experience through Expedia was disappointing, as the focus was mainly on Diamond Membership/timeshare rather than guest support.

The food was the biggest disappointment. The Cave and Hunter’s Steak House had slow service and poor quality, while the buffet was repetitive. The best options were the food trucks, Bites, and brick oven pizza.

The pools and staff were the highlights. The employees were hardworking and provided great service. However, the water park was underwhelming, some activities had extra fees, and there was no shuttle service. Taxi transportation was also extremely expensive ($90+).

For the price, we expected a better all-inclusive experience with improved food, amenities, and transportation. Unfortunately, we would not recommend this resort.

Family_with_children

10/10

Exceptional

27 Jun 2026

Carmen

This was my families first time visiting this resort and we had a great time! The amenities were great, the resort was beautiful and the staff were always so helpful and attentive. The options of restaurants were great and the water park was a big hit with the kids. The food was really good and as mentioned the options were abundant.

Family_with_children

10/10

Exceptional

27 Jun 2026

John

Todo estuvo muy bueno !!!

Family_with_children

8/10

Excellent

27 Jun 2026

Rosabel

The hotel was very good, and we had a great experience overall. The staff was amazing—friendly, attentive, and always willing to help, which really made our stay enjoyable.

The hotel has a great selection of restaurants, but since the property is so large, I think it would benefit from having another buffet to better accommodate guests.

The pools were nice, but they could use a bit more atmosphere. It was very quiet, and while I wasn’t looking for a party, having some background music would have made the experience more enjoyable.

The nightly shows were a bit disappointing. The entertainment team has a fantastic venue with great amenities, but the performances themselves were not very engaging.

Overall, we had a wonderful stay, and with a few improvements to the entertainment, pool atmosphere, and dining capacity, the experience could be even better.

Family_with_children

8/10

Excellent

27 Jun 2026

MARYLYN

Mexican food

Family_with_children

6/10

Pleasant

26 Jun 2026

Clemente Norberto

No habia mucha bariedad en el restaurante todos los dias tenían lo mismo, la atención del personal fue muy buena, la picina estaba sucia, la habitación esta limpia pero el aire acondicionado no enfriaba mucho, los elevadores muchos no funcionaban, en general la atención del personal fue excelente pero las instalaciones del hotel no estaban buenas

Family_with_children

10/10

Exceptional

26 Jun 2026

Tais Fernandez

People were very attentive and the food was excellent.

10/10

Exceptional

26 Jun 2026

Elvis

All the amenities were wonderful! A few things could be worked on such as having adjusted the flavor on the food needed some salt on it. But over all great stay family was happy kids were in the pools all week!

Family_with_children

10/10

Exceptional

26 Jun 2026

Nina

Excellent resort for a family vacation.

Family_with_children

10/10

Exceptional

26 Jun 2026

LUIS

A+++