Name: Royalton Hideaway Riviera Cancun - Newly Renovated
Address: Carretera Federal 307 Cancunplaya Del Carmen, Puerto Morelos, 77580, MX

10/10

Exceptional

21 Jul 2026

Jeffrey

Stayed here for my boyfriend’s birthday and it was such an amazing time. Kind of far out from a lot of of the other activities, but the resort is beautiful.

Partner

10/10

Exceptional

19 Jul 2026

Francisco Moreno

Great staff

Partner

10/10

Exceptional

19 Jul 2026

Rita

I would recommend Royalton. Our 5 days stay was excellent. Stuff is very helpful always smile. Food was good buffet and Restaurant. Resort very clean and service was excellent well organized.

Family_with_children

2/10

Poor

18 Jul 2026

Yousif

This has been the worst hotel experience I have ever had. Every room we were shown was in unacceptable condition. The rooms had stained bedding, bugs on or around the beds, and a strong unpleasant odor. We were forced to change rooms more than four times, and in total we inspected more than ten different rooms in an attempt to find one that was clean and suitable for our stay. Unfortunately, every room had the same issues, making it impossible to find a sanitary and comfortable place to rest. The only positive part of our experience was Fabian, the Expedia representative at the hotel, who was professional, helpful, and did his best to assist us despite the circumstances.

Overall, this experience had a significant negative impact on both our stay and our honeymoon. We were unable to get proper sleep or rest during any of the days we stayed at the hotel, which took away from what should have been a memorable and enjoyable trip.

Partner

6/10

Pleasant

16 Jul 2026

Michelle G

Everything was beautiful, I didn’t care for the buffet, it was bland. The beds were hard. I didn’t like that wherever we went someone was trying to get us to do a time share walk through. We didn’t get our shuttle to the airport. I never received any information regarding our pick up shuttle and we had to get a taxi. I am requesting a refund for our shuttle going to the hotel.

Friends

8/10

Excellent

16 Jul 2026

Jacqueline

Rooms and property were very clean. Pool was also clean. Food options were good at the main buffet. Steakhouse and Italian were also very good. Staff went above and beyond. Juan at the pool area was very attentive and helpful. Manuel at the Dorado breakfast was also very friendly and attentive to our needs. Ricardo at the Hideaway Lounge was extremely friendly and helpful and attentive to our needs! So many others and I regret not remembering names! Only 1 staff member was weird (Santos) He was the bar man at the Dorado restaurant. For some reason refused to serve us! We were the only ones there. Asked for our drinks and he continued doing his own thing and ignored us. We walked away in the end. I was so confused. Complained to Juan at the pool area who tried to make things better but we still don’t know why this Santos guy would not serve us. He just looked very angry! We tip well and were very friendly. We still recommend the resort and would go back despite Santos!

Partner

10/10

Exceptional

15 Jul 2026

Adrian

Great experience

Friends

2/10

Poor

14 Jul 2026

Crystal

I was very disappointed with my experience. Due to a flight delay beyond my control, I had to extend my stay unexpectedly. I was initially quoted around $100 for the additional time, but when it came time to pay, I was charged several times more with little explanation. The pricing felt inconsistent and lacked transparency. I also had issues with room changes and found the staff to be unhelpful when trying to resolve my concerns. If you stay here, make sure to get all prices in writing before agreeing to anything and carefully review any additional charges. Unfortunately, this experience left me dissatisfied, and I would not choose this hotel again.

Self

2/10

Poor

14 Jul 2026

Isaiah

Worst resort experience ever, will be actively seeking a full refund. Don’t reccomend at all. Power outages, leaky tubs flooding the room, hour plus room service wait and very low bartender service for an all inclusive

Business

2/10

Poor

13 Jul 2026

Lena

The food was horribly salty, and we ate at serval different restaurants. One restaurant just served a ball of something that might as well have been salted battered and fried.

The room they placed us in initially had been recently painted. Knowing this they placed us in the room anyways, the room had such a horrible chemical smell we had a headache from being in the room for less than 30 mins.
The communication between the staff during the need to change rooms was horrible.
The staff did end up moving us to a new room, the view from this room barely had an ocean view but they still charged us for the view. They did upgrade us to diamond but only for the drinks. I guess that was good enough.
I won't be back to this resort.

Friends

8/10

Excellent

13 Jul 2026

Kenneth Joseph

Staff was excellent. Property was clean. Daily activities were great. Food was good. Only negatives: pools close at 7pm and the beach was not useable due to seaweed/sargassum.

Partner

10/10

Exceptional

12 Jul 2026

Evana

This was my third time back at this property and fourth time at a Royalton resort. The hospitality is unmatched! We always have such a wonderful time whenever we visit this resort, especially this time because we booked a Diamond Club Hideaway room, which came with butler service and also access to both Hideaway and Diamond Club amenities. Our butlers were able to book all dinner reservations and our complimentary hydrotherapy massage for us so we did not have to worry about anything. The bartenders at the swim up bars at the Hideaway pool are all so friendly, especially Manuel who we chatted with. The staff are always maintaining the property, making sure the guests are having a good overall experience. The food at this property is also very good, my husband and loved going to Gourmet Marche for breakfast every morning. The food trucks by the pool were very convenient when we wanted to grab a quick bite for lunch and still continue enjoying our pool time. Great experience overall as always, definitely will be back!

Partner

10/10

Exceptional

12 Jul 2026

Tyrone

So my mosquitoes

Partner

8/10

Excellent

11 Jul 2026

LAURA

Need more staff at bars. 1 bartender in evening is not enough. Bar under construction in summertimr at Hideaway Pool. Had to get out of water for drinks.

Restaurant experience was not good, rude hostess on Tuesday evening at Mexican restaurant. Reservations 3 days prior were not available, could try any of sit down places.

Friends

10/10

Exceptional

10 Jul 2026

Christina

Super good

8/10

Excellent

10 Jul 2026

Patrick

Great, spacious layout. Our room was great except one of shower heads was loose from the layout of the shower and the bathroom had previous work done on it. Swim out pool was awesome! Bring your own cup or tumbler for the drinks. Hibachi is the best place to eat! Armadillo second best.

Partner

4/10

Poor

10 Jul 2026

Peyton

-Paid +$300 for ocean view and bath tub and another couple we went with who did not and opted for the most basic room also got the same room and view (paying for the ocean view is a scam we didn’t even get one)
-Visible mold on the ceiling in the buffet
-All drinks/orange juice etc. watered down
-House keeping will not restock items (coffee, q-tips, etc.)
-Fine dining is nearly impossible to get a reservation for (unless you are apart of the diamond club)
-room service was amongst the worst I’ve ever had (+2hr wait for a grilled cheese that looked like it went through the shredder)
-water was pouring out of one of the men’s bathrooms in the buffet

Friends

10/10

Exceptional

10 Jul 2026

Willie Todd

Amazing and I would highly recommend this to my friends and family. The food was the best part and the pool was perfect temperature and the drinks were on point.

Partner

8/10

Excellent

09 Jul 2026

Wanda

Great place, but however when you advertise Adult Only… you are expecting to see just Adults. Restaurants locations where hard to locate, and some of the food could been better.

Friends

10/10

Exceptional

07 Jul 2026

Sara

Clean , the rooms didn’t cool down as much as we thought

Partner

10/10

Exceptional

06 Jul 2026

Shannon

Loved the resort! The only negative is they need not to advertise 2 beds in the rooms if they are usually not available. They told us they usually don’t do 2 beds because the rooms are suited for couples.

Friends

10/10

Exceptional

06 Jul 2026

Rachel

The rooms were very clean and spacious. After booking, I read reviews and was very nervous to stay at this resort. But I was pleasantly surprised. The food was out of this world, everything was super conveniently located. We had no issue getting into restaurants without reservations or getting pool chairs. The only thing we would have changed was having Coke instead of Pepsi LOL. We are already planning our next trip back

Partner

10/10

Exceptional

06 Jul 2026

Winifer

Buen servicio

Partner

6/10

Pleasant

06 Jul 2026

Puriel

I liked the property overall my main problem was when my phone was not working. I requested for assistance on two occasions which I was told they will take care of and no one ever came to check my phone issue. Also, when I came with issues of getting information I continue to be sent to different areas and everyone acted as if they did not know anything to give INFORMATION. I was also not aware of a change of a dinner location, which should have been all inclusive to me, and when I went to go to the dinner location, I was turned away after not eating earlier that day so that for sure upset at me as well. I also let the staff know that I was turned away from the dinner location and they just told me they were not able to do anything or make any accommodations for me.

Self

10/10

Exceptional

06 Jul 2026

Brianne

Everything here was amazing. I don’t have a single complaint. We had an amazing time and were already looking into when we can return. Staff was all super helpful and really nice. The only downside was the sargassum on the beach, however the staff did the best they could cleaning it up each day. It’s completely out of their control how much seaweed comes to shore from the ocean. Our room was amazing too. Our room was upgraded for free and we didn’t even ask for it. The experience was perfect all around. Can’t wait to return!

Partner

10/10

Exceptional

06 Jul 2026

ana maria

Pueden dejar mas toallas , casi no habían y uno va mucho a la playa y piscina y pusieron muy pocas toallas en la habitación

Friends

4/10

Poor

06 Jul 2026

Jasmeen

Went in 2023 - loved it. Has gone massively downhill since, maintenance and new build are not as great as they make it seem. Went from a very busy resort to barely any families there

Friends

8/10

Excellent

03 Jul 2026

shantrice

Nice resort. Ok food

Family

10/10

Exceptional

01 Jul 2026

DeMarcus

Excellent

Partner

8/10

Excellent

01 Jul 2026

Stefan

Hospitality was really great, Mr Andy Garcia from Expidia team was helpful and very nice...also I would mention Mr Louis tennis coach, very professional and great person...but also almost everyone serving us made this stay pleasant.
When it comes to resort I would say it is far from 5 star luxury. It's just outdated,the beach was never cleaned from the seaweed so it was impossible to use it...food was ok,but in comparison with some other places we have been it's not a 5 star when it comes to variety of options...
Pools are ok, gym and tennis courts are great and also all the fitness instructors (Jorge is full of positive energy)... I am not satisfied with the spa...they do charge a lot saying it is professional massage,we went for the deep tissue but it wasn't really good...it was just like in every other salon you can find some were in the neighborhood for way cheaper price...so overpriced and average quality...
Overall we enjoyed our stay,rest and regenerate but I don't think we would choose to come back if looking for some luxury experience...this is 4 star resort at the best. Thank you.

Partner

10/10

Exceptional

01 Jul 2026

Vidal

It was a great experience

Partner

10/10

Exceptional

30 Jun 2026

Jestin

The resort was very clean and the staff was friendly. Manuel was great with mixing the drinks at the swim-up bar pool.

Partner

4/10

Poor

30 Jun 2026

Kreelle

This is marketed as an all ADULT! Adults side has only ONE restaurant and ONE pool. All other amenities and activities are shared with children !!

Partner

8/10

Excellent

29 Jun 2026

Steve T

The pool staff was fantastic. Loved all the pool/poolside activities. Would recommend umbrellas on the beach.

Family

10/10

Exceptional

27 Jun 2026

Adrian

The rooms were beautiful, spacious, and clean. Had one of the best massages ever and they had a special for it as well. Staff were super friendly and helpful. Fabian and Andy who were the Expedia ambassadors were amazing and available for us. Drinks were good, buffet was fine but not amazing.

Unfortunately, there were basically no restaurant reservations. We were there for only a short period of time so I’m guessing you need couple days ahead of time to find some availability. That was definitely a bummer. Thankfully we were able to speak to someone who helped arrange a reservation for my dad’s birthday and I was extremely grateful. We went to Agave and it was very yummy.
I’ve tried multiple resorts and this is one I would consider returning to. Maybe I would just try to see if I could get reservations prior to arrival.

Family

10/10

Exceptional

27 Jun 2026

Roland

The rooms were well kept and beautiful! We went during peak season and the areas were always well maintained.

Family

8/10

Excellent

26 Jun 2026

Yazzmine

The food was a 7.5/10 I enjoyed Zen & The buffet the most. The drinks could’ve been a bit stronger but majority of the time they were good I guess. Most of the staff were very helpful.

Partner

10/10

Exceptional

26 Jun 2026

Michelle

Diamond club and swim out are a must!!!! I booked last minute for my birthday trip and I thoroughly enjoyed myself!!!! Having the butler handle dinner reservations made planning an ease; check in was a breeze; scenery was picture perfect; clean room; nice showers and the premium liquor anytime of day combined with the special snacks and room service made for an enjoyable time! Sn: MAKE SURE YOU DOWNLOAD WhatsApp!….

Partner

8/10

Excellent

24 Jun 2026

Cassandra

The food was very tasteless. I wish the food and liquor was better . The pool closes to early at 7pm. Wanted to do a late night swim on our last day . The staff was amazing and super helpful. My room was cleaned every time we went out . We did an excursion and massage . The massage was the best part of stay .

Partner

8/10

Excellent

23 Jun 2026

Juelle

Ruby was the sweetest worker there. She so funny and high spirited make sure to do her pool exercise classes.

Friends

4/10

Poor

23 Jun 2026

Taylor Leanne

Horrible food

Friends

8/10

Excellent

22 Jun 2026

Sarah Elizabeth

I recently stayed at the Hideaway resort and had an overall positive experience. The location was perfect, close to the airport but secluded enough to not have noise, The room was clean, cool and comfortable, and the staff was friendly and helpful throughout my stay.

The check-in process was smooth and super easy and fully air conditioned. We sat in a lounge with a full bar, and the amenities met my expectations. The best part of the check in experience our group was assigned a Expedia ambassador which assisted us with any needs during our stay. I reached out to ours, Andy Garcia every day and he responded in a timely manner, was very efficient and polite. Every need was met and our satisfaction was followed up on by him. Andy made a true difference in our stay and experience with this trip. 10/10 for Andy!

I would recommend this property to travelers looking for many dinning options and activities to do. Each restaurant provides gluten free options and takes care to ensure no cross contamination.

Even though it was very hot and humid during our stay, the drinks were kept cold and the pools very clean and refreshing.

The spa was amazing! Hydrotherapy was very relaxing and affordable. Ending with aromatherapy and scalp massage had us all ready for a nap.

Family

8/10

Excellent

22 Jun 2026

Isis Anne Juliet Barrios

Honestly not bad, although it was a pain to make reservations for the restaurants. Overall a very nice resort with very nice staff! Honestly shoutout to the Sergios and Angel @ martini bar.

Family_with_children

10/10

Exceptional

21 Jun 2026

Carlos Miguel

What a fantastic place

Partner

10/10

Exceptional

19 Jun 2026

Gerard

Great

10/10

Exceptional

15 Jun 2026

Kimberly

By far my favorite resort in Cancun. Had the best time. Food was pretty good for resort food. Diamond club is definitely worth the upgrade. Jancito at the hideaway pool was probably my favorite person. Everyone is super friendly and super helpful. The amenities and amount of things to do on the property are pretty great!

Partner

10/10

Exceptional

14 Jun 2026

Michael

The only room for improvement in my opinion was the food. However… the cleanliness and the attention of the staff made up for all of it. Everyone made me feel like a VIP everywhere I went. Thank you to Daniel and Ulises for being so great!

8/10

Excellent

13 Jun 2026

Stephanie

Everyone was very friendly, pools were clean and staff made sure you always had a good time

Friends

4/10

Poor

13 Jun 2026

KORINE

Resort needs to be renovated again. Rooms are dirty. Reservations are never available

Family

2/10

Poor

12 Jun 2026

Alexandrine

DO NOT STAY HERE! I should have known this stay was going to be nothing less than disappointing when check was 3pm and I didn’t almost check in until 7pm. I paid additional money to be in the Diamond club thinking I would receive great service having a butler and allegedly having additional amenities as a Diamond club member. The butler Sergio was unreliable and never seemed happy to do his job and many task there was asked to be done were not. Upon arrival the first drink we received at the Diamond Club check in had a fly sitting on it. When then proceeded to the pool bar since

10/10

Exceptional

10 Jun 2026

Victor J

Fantastic time with my wife, amazing hotel, great food and drinks and their attention to detail from the staff we would love to go back

Partner

8/10

Excellent

09 Jun 2026

Chad

The property was well kept, and luxurious. The food was good considering all the other resorts I’ve been too, and the junior suite was a dream no lie! Definitely a revisit!

Partner

10/10

Exceptional

09 Jun 2026

Sephora Dorothee

I had such an amazing time at Royalton Riviera! The only things that I think could be improved are the waiting times when ordering room service, and the dinner food at the buffet was not good. Besides that, the staff are extremely friendly and the property is very clean and beautiful

Friends

8/10

Excellent

09 Jun 2026

Rosemary

It was a wonderful experience …I wish I had stayed longer!

Friends

6/10

Pleasant

09 Jun 2026

Gamal

Don’t get caught up with the time share presentation. Food was gross.

Partner

10/10

Exceptional

08 Jun 2026

Angel

Staff were spot on

Family

6/10

Pleasant

08 Jun 2026

Carlos

Property was nice. But very difficult to make reservations for meals which is required. The app on my phone also didn't work. Staff was friendly.

Partner

10/10

Exceptional

08 Jun 2026

Charles

Great stay

Friends

10/10

Exceptional

06 Jun 2026

Franchesca

Would visit again!

Friends

10/10

Exceptional

04 Jun 2026

eric

Best adult pool I’ve seen at a resort!
Up sell of everything was a little bit to much!
Food was great and all staff was awesome!
Bars opened at 7am
So glad Covid bs is over!

Partner

10/10

Exceptional

04 Jun 2026

Lilliana

They will take care of you no matter what. Although please be aware you have to be patient because there are a lot of guests and they are working with so much all at the same time. Our room was always cleaned especially when I had a hangover. The Staff was very helpful and made me feel like one of their own. Very kind and thoughtful about their guests. Unfortunately we couldn’t do the spa but I hear it’s so worth it. And the swim up bars are very cool and the bartenders are always ready to serve you. The restaurants are so good! The beach bar is very soothing. And the Events they host are so entertaining. But please be mindful that they are people too and not to give attitude because they have a family to go home too.

Partner

8/10

Excellent

04 Jun 2026

Lindsay

Everything was nice

Friends

10/10

Exceptional

04 Jun 2026

Ashley

I loved and enjoyed everything.

Family

6/10

Pleasant

02 Jun 2026

Darletha

There are so many pro’s / con’s I give my stay a 5 out of 10. This is more so a family resort even the adult side had kids on it. The main events such as foam party took place on the kids side me being a adult who came to celebrate her birthday without her child I don’t want to be sharing space let alone my vacation with children. Even breakfast lunch dinner had to enjoy that time with kids. Yes I have stayed at many resorts where kids are on one side and adults on the other and that’s what I was expecting. Everything on the adult side closed at 11pm kinda early when your on vacation celebrating your birthday. No real pool activities for the adults which made pool time really boring total opposite of what I thought. Room service was very mid food always arrived cold there are no microwaves in the room. Resort itself really nice just really big it was a walk to get to anywhere on the resort. One thing I can honestly say the staff at this resort is AMAZING it was always “good morning” annd always a “hello” very helpful with any questions you had. This is the perfect family resort if you want to slow down, same pace, down time, quiet, get your rest this is the perfect resort for you and your family

Partner

10/10

Exceptional

01 Jun 2026

Austin

Super busy ok food great pools

Partner

10/10

Exceptional

01 Jun 2026

Roxine H.

Customer Service was outstanding by all staff. I would like to commend the following persons for overboard customer service Juan and Omar (pool bar) Aaron (Bellboy), Adrina (tour of grounds) and Erica (Expedia check-in). The food was in between. The rooms were excellent. While here I schedule a massage that was excellent. I would revisit in the future.

Partner

8/10

Excellent

31 May 2026

Sarah

For being an average rated chain this hotel was surprisingly well maintained, large, clean, good service and better than expected food. I wouldn’t hesitate to book another Royalton vacation if I wanted to save money over other comparable resorts like Secrets. Unless you’re very particular you’ll be just as happy here.

Partner

10/10

Exceptional

30 May 2026

lacey

Everything was absolutely perfect from the time of check-in to the check-out. I recommend getting the diamond status because my butlers were absolutely amazing. My butler's name was Giorgiana and Rodriguez they made our stay even better. Also, I don't want to leave one of the bartenders at the pool out his name is Aaron and he was so a ball of fun. Will be returning soon. Thanks

Family

8/10

Excellent

30 May 2026

Antonio

Everything about this resort was great! Personnel are very helpful! Only downfall is the inconvenience to leave and explore due but great place to stay if you don’t plan on going into Cancun.

Friends

10/10

Exceptional

29 May 2026

Edwin

We had a great time at the Royalton. I would definitely stay here again.

Partner

10/10

Exceptional

28 May 2026

Antonio

The food and beverages were amazing! The rooms were very clean and the staff were excellent! Pools were great and clean!

Family

8/10

Excellent

28 May 2026

Cody

Ok hotel didn’t provide transport to resort . Almost scammed out of 200 dollars to go 7.6 miles to resort. No uber doesn’t work at the airport. Rented a car for $124 for 5 days.Room was great got the diamond club butler service for the junior suite with balcony jacuzzi. I paid full price so no discount or timeshare deal. Which looking back felt more like a target . But when we get there we are then pulled to the side after checking in. To offer us dinner on the beach for a discount ,a two free 25 min massages for going to a presentation . But then you get there and it’s a timeshare disguised as a travel club . If I wanted to go do that I would have or should have gotten a discount for my time . We didn’t use the dinner in the beach cause you are only offered chicken or beef … what ? And didn’t book with the spa cause they automatically want to up charge your for a longer discount and hydrotherapy. Omg then room service was the first time a wait of an hour and 20 mins and last time was 2hours …. So finally checking out we find out we have a balance of $80 dollars , where ? We went to two DIAMOND CLUB OFFICES AND THE HIDEAWAY TO GET ANSWERS.We didn’t charge the room, rent a cabana , or upcharge any meals so what is the charge. A bottle of wine from a restaurant we didn’t eat at. It was cleared up but , for a first experience at an all inclusive, can’t really say I would recommend this resort to new first timer. Resort is beautiful , pool is lovely, customer service is great.

Partner

10/10

Exceptional

27 May 2026

Martin

Staff was friendly and helpfull. Food was great.

Partner

8/10

Excellent

27 May 2026

kwana

The property was beautiful and clean.Yael the concierge was amazing.She communicated with me daily to make sure we had everything we needed.She even created a memorable moment by decorating our room celebrating our anniversary and my birthday.
The day of check in I was confronted by one of the staff members about not participating in purchasing or signing up for a promotion.He stated that Bruno (staff member) told him that he told him that thinks we talked to someone at the airport about a presentation and that’s why we didn’t take part in the resort promotion.I felt like I was being bullied by the staff member.He didn’t take in consideration that we were there for the first time or we were celebrating a milestones.Our room wasn’t ready and we had been traveling all day but he’s aggressively approaching me about why they think I didn’t participate in saying yes to a promotion.I was ready to cancel my reservation and go elsewhere.The Steakhouse meal was great.. the other restaurant options weren’t good.The jacuzzi luxury Terrace suites ocean view are fabulous.

Partner

6/10

Pleasant

27 May 2026

Ryan

the reservations through the app are terrible. unless you know what you would like to eat 3 days in advance. they ran out of our drinks of choice every day and we had to settle for whatever was leftover at the pool. the pools are nice and well-kept.

the resort credit is a total bait and switch. it said there was $300 per stay of resort credit. this is in the form of coupons on overpriced services. Next time we'll likely find somewhere else to stay through a different travel vendor.

Partner

10/10

Exceptional

27 May 2026

Jacey

Definitely would recommend. The only thing I didn’t like was how often you were getting solicited for the spa and excursions.

Partner

10/10

Exceptional

26 May 2026

Marina

Our Expedia Ambassador Andy Garcia was awesome! Very helpful and informative and such a pleasant disposition.

Family

10/10

Exceptional

26 May 2026

Christian

Everything was good. 😎

Friends

10/10

Exceptional

25 May 2026

Adam

Restaurants are hit or miss, Steakhouse terrible but Dorado, Mediterranean, and Indian all very good (Not spicy, tuned for tourists). Sports Bar has good food as well. Plenty of included entertainment and plentiful bars. A couple of power outages, raccoons in hotel (cute and non bothersome), and sometimes players left in hall more than 12 hours, but overall I would come back. Good value.

Friends

6/10

Pleasant

25 May 2026

diosis

No empathy with customers at all.Food was okay, but the place is very boring

The hotel tour packages do not guarantee your safety. Be very careful with the taxi business — it feels very controlled and overpriced.

Do not go with Nexus Tours. Instead, use local taxi drivers; they will probably rob you less.

For excursions and tours, go directly to the attractions. It costs much less and avoids unnecessary middlemen.

Business Family

8/10

Excellent

25 May 2026

Howard E

You can't beat the price. Staff was the best part absolutely wonderful. Property is clean and well maintained, rooms were good and housekeeping was great. They went above and beyond once they realized we were celebrating our engagement. I have been to over 25 different resorts and have only revisited 3 of them. But this one I would and will go back to. A shout out to Victor at the desk by the stairs who went above and beyond making our reservations , sending us in the right direction, and checking in to see if there was anything extra he could do. This young man and his actions, personality, and commitment to going above and beyond is another reason we will return. See you soon Victor. Cristal and Howard

Partner

10/10

Exceptional

23 May 2026

Maria

Room was very clean, excellent food, drinks good, spa was very good. Our buttlers Alan and Carlos were the best, very attentive and friendly. One of the best experiences celebrating our anniversary.

Family

2/10

Poor

21 May 2026

Balkar

We booked Hideaway at Royalton Riviera Cancun for our honeymoon believing it was a true adults-only luxury resort, but it turned into one of the most disappointing travel experiences we’ve ever had. This is NOT a real adults-only resort. It is a family resort with only a small adults-only section, while the restaurants, pools, beaches, and amenities are shared with families and children. This was extremely misleading and not clearly explained when booking through Expedia.

Before Cancun, we stayed at two resorts in Tulum and had an amazing experience, so arriving here was shocking. The rooms had an old musty smell, the food was terrible, and the resort looked nothing like the photos online.

What made it even worse was how both the hotel management and Expedia handled the situation. We explained multiple times that we booked this resort specifically because it was advertised as adults-only, but nobody took responsibility or made any effort to resolve the issue. The hotel blamed Expedia, Expedia blamed the hotel, and we spent hours stressed and frustrated instead of enjoying our honeymoon.

We even asked to be transferred to one of their actual adults-only resorts, but they refused to help. The experience became so unbearable that we left after only one night and booked another resort ourselves, spending an extra $3,000 out of pocket. We booked 4 nights and received absolutely no refund or compensation. Total waste of money and completely ruined our honeymoon.

Partner

10/10

Exceptional

21 May 2026

Wendy Lee

Hello,
Our room was fantastic!!! It was very clean, thanks to our cleaning staff, ( Lisbeth), Refrigerator was stocked at all times.

We had butlers included with our room, and Georgina and Rodrigo made sure we were updated daily on
any activities, and restaurant reservations. All our needs were met daily! They were terrific!!!

The Spa was beautiful, very clean, and the staff was friendly and kind.

Pools were beautiful, and there were several!

Our only complaint, along with many others was, that the \"Adults Only section\",( Hideaway), had only one pool
that was packed every day, with NO availability, and was basically a \"party pool\". the two restaurants in that section were very mediocre! It was a very small section on one end of the complex. When we went
to the Diamond Club Pool, adjacent to that section, thinking that was included for Adults Only, babies in diapers, and children were splashing, and yelling, in that pool, while there was a good sized wading pool for kids next to that area. It seemed that the \"adults only\" area which was extremely small compared with the rest of the huge complex was being swallowed up with children, babies, strollers, and gear. There definitely should be more area for just the adults to have peace and quiet!

Overall, a beautifully maintained property, with a wonderful staff!

Partner

6/10

Pleasant

20 May 2026

Kandice Robin

Even though there is an adults side, all the activities are done at the main resort with a lot of kids and it sucked. Not a lot of music at the adult pool. Food was okay.

Friends

10/10

Exceptional

18 May 2026

Brandon

I loved my stay at Royalton Hideaway Riviera, the staff was so friendly and helpful. The amenities were useful I feel like they thought of everything you could need. The environment was very clean and relaxing. I’d definitely go back.

Partner

10/10

Exceptional

16 May 2026

Ana Esperanza

Good

2/10

Poor

15 May 2026

Itzayana

Worst experience. The staff was not helpful at all , yes 2-3 people were incredibly nice and welcoming , but most of the service was bad . Yet they did nothing to make it better . The ATM machines out there took our money . Daniel, a staff member was very rude and persistent on selling us a package for a tour , which he promised it would be a certain amount and when we get there it wasn’t , and not only that , he promised a cabana at the pool with a bottle which we never got. He never actually even booked it according to another staff member . We spoke to his manager Norma , which she didn’t do anything for us , just a simple sorry you had a bad experience , and that was it, never coming back to this hotel . I’ve visit Cancun 7th times before , with better hotels and service . Never recommending this hotel to anyone ever.

Partner

10/10

Exceptional

15 May 2026

Keimara

Loved it

Self

6/10

Pleasant

13 May 2026

Sheneikia

Food was terrible and place had a weird odor

Partner

2/10

Poor

12 May 2026

Nishay

Purchased an ocean view and had a view of the property pool. Woke up with poop water covering the floor in my suite because a pipe had broken. The staff tell you anything to get you out their hair or lie to you. Adult pool closes at 7 which does nothing for guest who want to experience an adult only resort because now you have to get in a pool with a dozen kids.

Friends

10/10

Exceptional

12 May 2026

Workeye

It was all good

Family

10/10

Exceptional

12 May 2026

Jodi Marie

The swim up pool rooms are a must. However they could use some updates when it comes to the bathroom amenities. Vanity with sink was very warped and had a leaking sink pipe below. Also tub in room was not very secure. But overall the staff made this an amazing trip. And the swim up room convinced me to never book a room without one.

Friends

10/10

Exceptional

11 May 2026

Ana

Great staff, food was good. The events were really fun. Wish they had more of a beer variety but other then that had a great time.

Family

10/10

Exceptional

11 May 2026

Courtney

This property was one of the nicest resorts I have been to. We typically stay at Secrets, but I think this one impressed me more. The restaurants were great. They had an abundance of really nice and very clean restrooms. The app was not very friendly, as it was difficult to view the map and make reservations. Thankfully they provide a paper map and my concierge with Expedia was amazing and booked all our dinner reservations! The water isn’t the best because of the seaweed, which is common for the time of year we went (May) and that area. Overall this was a fabulous choice!

Family

10/10

Exceptional

10 May 2026

Sarah

We loved our stay! We didn’t realize until the last day that the tub inside and on our deck had hot water, the temperature faucets were just backwards! Our room was so spacious and luxurious, the resort made everything easy and relaxing, I loved the beach access points. The dining was alright, I appreciated the ease most of all. Staff was very friendly and helpful, we did not appreciate some of the tricky ways that they tried to sell us a timeshare though- be aware of that if you’re offered anything that sounds too good to be true. The gym also was fantastic here.

Partner

4/10

Poor

08 May 2026

Leah

We did enjoy the staff, the people working at the resort very kind. The resort however, was not great. The food was horrible. Every restaurant had issues. Some restaurants had a sewage type smell when you first walk in. The wait for food at the restaurants 40 minutes minimum. The restaurants were out of food in the food that did come out was tough parentheses steak, and just not good. The staff gave us a bottle of wine and a dessert as a apology for how the property have been letting us down, and ants got into the room and ate the cake. I have pictures. We will not be returning. We were very hopeful because of the renovations that took place earlier in the year, but there were so many things broken at this resort. The elevators are broken. The escalators were broken. The pools were dirty, they had actual trash in the pools. Also, there was really no reliable way to get to the hotel zone from the resort. I didn’t realize how far the resort was from everything else.

Family

10/10

Exceptional

05 May 2026

Courtney

Resort was beautiful and well kept. We booked a swim out room, and our only complaint was the swim out pool got cloudy after a few days and it took several days for staff to come and clean and address it properly. The pool was beautiful, and the temperature was perfect. Rooms were clean and cleaned daily. The staff was very kind and attentive!

Friends

10/10

Exceptional

30 Apr 2026

Clea Lillian

The pools were very relaxing and not too busy and the room was very clean and the staff were very nice and hard-working

Friends

10/10

Exceptional

30 Apr 2026

Jon C

Staff was very helpful, Victor, Jose, Angel, Regelio, Ricardo, Juan
Food was very good, entertainment was fun!