Name: City Express Plus by Marriott Cancún Aerop Riviera
Address: Sm-47 M-01 L-1-22 U.P.E. Uc-05, Cancún, 77506, MX

10/10

Exceptional

25 Jul 2026

Eleazar

Buena locación desayuno decente personal muy amable

10/10

Exceptional

16 Jul 2026

Elizabeth Anastasia

Staff was extremely friendly and helpful. Provided assistance for me finding the nearest beaches and how to get there on a budget. Also the breakfast was very filling and included in the price. The pool was refreshing, well maintained, and the staff allowed me to eat by the pool what I ordered from the on staff kitchen. Overall the entire experience was positive. I recommend whether you arent interested in doing too much sightseeing or are. The mall Go Maya riviera is across the road and the Tacos factory is very fairly priced.

Self

8/10

Excellent

12 Jul 2026

Christopher

Breakfast scramble egg so dry and sometimes its cold other than that is ok.

Self

10/10

Exceptional

11 Jun 2026

Lilia

Excellent rooms y very clean the staff excellent .

Friends_and_family Friends

8/10

Excellent

25 Apr 2026

Amanda

Breakfast was great, pool and lounge area looked amazing but sadly didn't use it. Room was small but clean and comfortable. I slept well but was woken up at 330am by stomping in the room above me for an hour. Food court is across the road so was very convenient for dinner and shopping.
Staff was friendly and helpful. One of the front desk agents didn't speak English when I came down to ask a question (I thought this was odd for an airport hotel check-in desk, but we used translator and was not a problem for me)

Self

6/10

Pleasant

28 Mar 2026

wayne

Have to say the p

10/10

Exceptional

26 Mar 2026

Patrick Jason

Wonderful Resort and staff are very friendly

Family_with_children

8/10

Excellent

24 Mar 2026

Mario

Good

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Jenna

Staff didn’t speak English well at all. Our hotel shuttle to the airport was late. Was easy to book through Expedia. No issues there.

Family

10/10

Exceptional

18 Mar 2026

Jose Luis

Airport shuttle pick up was impossible to schedule, I had to took a taxi.

Self

10/10

Exceptional

10 Mar 2026

robert

Ac was perfecto

Self

10/10

Exceptional

08 Mar 2026

Helen

Excellent value for money!

Partner

6/10

Pleasant

06 Mar 2026

Samantha Guadalupe

.

10/10

Exceptional

05 Mar 2026

Jackson

Very nice hotel, well placed, clean room, ample bathroom and great breakfast

Family

6/10

Pleasant

01 Mar 2026

Ed

Check-in faster, cleanliness of floors… pool area needs updating… broken chaises and umbrellas are the only choices

10/10

Exceptional

25 Feb 2026

Manjot

Everything was Great. Staff was amazing! I forget this guy’s name he made us drinks and he was serving drinks at night on feb 24. He is such a sweet person! We wanted to say by before we leave but i guess opposite shift!! The front desk crew was so sweet!! Every-time we needed something it was delivered in room pretty fast!

Friends

8/10

Excellent

16 Feb 2026

catherine

The room was clean and comfortable. Staff was helpful

Leisure Partner

8/10

Excellent

10 Feb 2026

Betty Colleen

The room has two double beds in. It is very small. The bed is a little hard. The hotel was nice. It clean

10/10

Exceptional

02 Feb 2026

Tiffany

Great stay great room amazing staff will stay again

Friends_and_family Family

4/10

Poor

26 Jan 2026

Lori

Staff was great and the airport shuttle was convenient. At first appearance, the hotel looks fine. But the hallway floors need replacing and the linens were torn and stained. The pool is not as pictured. The cabanas barely had cushions and if they did, they were ripped and unusable. The pool loungers were also broken. The pool area is a complete disappointment. The hotel did feel safe and secure and there was a restaurant and breakfast which I didn't use.

Leisure Self

6/10

Pleasant

26 Jan 2026

Philip

Friendly. Clean. The toilets don't really flush so I'm glad we were there for only 10 hours..
But it's close to the airport and the air conditioning worked well. So there's that. We also got a shuttle back to the airport which was very helpful.

Leisure Partner

6/10

Pleasant

25 Jan 2026

Ryan

Check in and airport transfer was good but thought I’d already paid . I had to pay another 87 pesos when I checked in . I hope they also don’t charge me tomorrow when I check out . Other than that good experience so far . Just staying the night and then off to the moon palace early tomorrow morning

Leisure

2/10

Poor

15 Jan 2026

Peter

Room was clean, no hot water, inconvenienced area to stay

Leisure Self

2/10

Poor

12 Jan 2026

Indiyah

Sheets were Never changed, had big Urine stains. Called multiple front multiple times for towels and never received. Lady at the front desk was very rude and unprofessional. They also charged me for days i wasnt there

Leisure Family

2/10

Poor

11 Jan 2026

Indiyah

They Never changed the comforter or sheets. We called multiple times for towles and never received them. Ypung lady at the front desk was very rude and unprofessional. My card was charged for the days I wasnt there. The sheets had old Urine stays all over. The pool was not cleaned until we decided to get in and they added some yellow liquid that was all. The edges of the pool are falling off.

Leisure Family

4/10

Poor

09 Jan 2026

Ana

Room not clean

10/10

Exceptional

08 Jan 2026

Esteban

room comfortable pool and food was good

Friends_and_family Family

2/10

Poor

05 Jan 2026

Kimberly

It took 30 minutes to check in. Our room had NO towels at all. It took 3 hours to get towels for a cold shower. No warm water, even! Though I asked for the shuttle and they told me what times were available, I chose the 6:45am and told to be there 5 minutes early...when I came down in the morning...I was told I had not booked it??? I ended up having to get an Uber. WTH!!?

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Kinshuk

Nothing to complaint

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Ivan Alejandro Ruiz

Good

8/10

Excellent

02 Jan 2026

luci

It was fast because I already booked on Expedia, but otherwise check in was very slow with others.

10/10

Exceptional

02 Jan 2026

Freda

Great staff and everything was good

4/10

Poor

02 Jan 2026

Hellen

Terrible staff at reception

Leisure Family

6/10

Pleasant

01 Jan 2026

Thomas

It was very last minute, booked 1 hour before flight

Leisure Family

2/10

Poor

29 Dec 2025

Tahir

Arrived around 10 pm , restaurant closed no room service no advice on how to get food around the hotel,room had towels , phone to call reception not working arrived in the morning for breakfast, all available tables are dirty, staff ignored us when trying to get a table, finally a table was cleaned, the only eggs available has ham , ordered eggs with no ham got charged extra

Leisure

2/10

Poor

29 Dec 2025

Luis

There is no Way to get drinking water or food at hotel after 10pm, If you ask to the staff they send you to a convenience store 10 minutes away in car

Leisure Family

10/10

Exceptional

29 Dec 2025

Moein

Easy good last min solution

2/10

Poor

28 Dec 2025

Dan

Generally was aweful. Dinner is the worst ever, pizza is instant pizza and served not hot, water costs money, staff is not friendly and nothing is good. Complimentary breakfast is cold also. Can’t be worse

Leisure Family

4/10

Poor

26 Dec 2025

Leah

Missing towels and blankets. Confusing check in

6/10

Pleasant

26 Dec 2025

Marisa

Overall, it was okay because they do provide transportation to and from the airport. There is also a pool and an outlet across the street for you to walk to if you get hungry or would like to shop. On the contrary, the hotel has no small rags to shower with. There is also no microwave and the breakfast is not equivalent to what you would get in the United States. Lastly, for dinner they charge you to eat. The price of the hotel does not reflect the amenities and service you get.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Paul Jr

Perfect...everything went good..there were some.problems in check in but manager Laura is very good in handling and resolving challenges during our stay...she is so professional and hard working...

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Eduardo

Clean room and good pool

Friends_and_family Family

6/10

Pleasant

22 Dec 2025

kwok ho

I had a very disappointing experience with the shuttle service. I called 24 hours ahead to confirm my booking and was told it was confirmed. Upon arrival, I asked the front desk to reconfirm, but after waiting 30 minutes—and then over an hour—no shuttle arrived. During this time, calls to the hotel were either not answered or abruptly hung up after they had already “confirmed” the shuttle. After nearly two hours, I had to arrange my own transportation.

The front desk showed little concern or effort to help. While the room, food, and cleanliness were fine, the service did not meet Marriott standards. If you want a convenient trip, I recommend staying at a better hotel or in a different area.

Leisure Self

2/10

Poor

16 Dec 2025

vanessa

Way too packed, water use is limited, the only good thing was the breakfast

Leisure Self

6/10

Pleasant

14 Nov 2025

Ambar

The room and hotel were ok for the price, the free airport shuttle was convenient for an early morning flight, the room was nice and modern but the bathroom had hairs in the shower, sink and floor, which was a bit of a let down from an overall nice hotel.

Leisure Self

8/10

Excellent

11 Nov 2025

Francisco

Yes, ironboard without iron and coffee machine without coffee or teabags

Partner

6/10

Pleasant

11 Nov 2025

Thomas

Room tidy and clean however there just seemed to be confusion over where to go what to do.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Sandra

Muy buena opción!

2/10

Poor

27 Oct 2025

Maximiliano

The stay was not the greatest, staff was extremely rude.

Partner

10/10

Exceptional

11 Oct 2025

Richard

Good! Breakfast is very substantial!

Partner

8/10

Excellent

13 Aug 2025

Lisa

Clean. Great pool but be careful of the flooring. The fake wooden planks are starting to curl so not be best for elderly person. Room service cheeseburger and fries didn’t disappoint.

Leisure Friends

10/10

Exceptional

11 Aug 2025

Carlos

Nice area and big mall a few steps away

Leisure Family_with_children

10/10

Exceptional

21 Jun 2025

Arnoldo

clean and peaceful

Leisure Partner

10/10

Exceptional

12 Jun 2025

Mark

Fantastic

Self

4/10

Poor

04 Jun 2025

Tiffany

Worse experience i had at a resort. This was a last minute type of thing and the staff definitely made me not wanna do a last minute trip again. Not sure what it was but I didn’t feel welcomed nor accepted at this property. Like i begged to stay here.

Leisure Friends

8/10

Excellent

30 May 2025

Karina

It was good
Breakfast don’t have many options

6/10

Pleasant

30 May 2025

Rodrigo

Es una pena que no haya agua potable disponible en la habitación, ni toallas pertinentes para el lavabo. No entiendo que tiene de \"Plus\"

Leisure Self

10/10

Exceptional

10 May 2025

Paul Fernando

Todo muy bien. Desayuno continental con lo básico y necesario.

Leisure Partner

4/10

Poor

08 May 2025

Rogelio

Lots of help is urgently needed if you want to keep this property to Marriott standards. Motel 6 offers better value for your money.
Customer service, Sorry, staff needs A LOT of help.
While I understand this brand is not RITZ CARLTON brand, it definitely did not meet our MARRIOTT brand expectations.

Leisure Family

6/10

Pleasant

26 Apr 2025

Ana

The property is ok.

Leisure Family

10/10

Exceptional

20 Apr 2025

Verified traveler

Comfortable stay.

Self

10/10

Exceptional

29 Mar 2025

Penh

Good hotel at a good price!

8/10

Excellent

25 Mar 2025

Miguel

Good place

Leisure Family_with_children

6/10

Pleasant

25 Mar 2025

jadine

Its fine for a one night stay. Clean but small rooms. The desk staff were quite young and seemed uninterested in helping.

Leisure Family

10/10

Exceptional

19 Mar 2025

Carlos

Muy buen hotel

2/10

Poor

15 Mar 2025

Maria

Inconvenient

Leisure Family

10/10

Exceptional

24 Feb 2025

ANA LUZ

Un lugar tranquilo y limpio

Friends_and_family Family

8/10

Excellent

24 Feb 2025

Suzan

The property, close to the airport, met my needs. The staff was amazing and fun. The shuttle driver was also kind, funny and professional.

10/10

Exceptional

23 Feb 2025

Sean

Nice property, pool, free transportation and breakfast.

Leisure Family

10/10

Exceptional

31 Jan 2025

Latifa

This is our second time staying here. We love this hotel and the staff is super friendly and helpful. We were having breathing issues due to the humidity in the room and they gave us an air purifier and tried to help as much as possible. It would be great if the hotel invests in a ventilation system or even open small windows to refresh the air in the rooms. Overall, the staff is great, the place is very clean and the price is affordable compared to other places in Cancun.

Leisure Family_with_children

6/10

Pleasant

31 Jan 2025

Wallace

Quick stay

The stay was ok if your looking for a quick rest. They advertise a free breakfast but its only continental breakfast. They have hot breakfast but it seems to be for different people which is not explained. The staff was nice but nobody spoke English which was hard to communicate with them. The only good thing was that there is a mall right across the street and you can get everything there.

Partner

8/10

Excellent

23 Jan 2025

Antonio

Good

Were good.

Friends_and_family Family

10/10

Exceptional

17 Jan 2025

j ashley

Close to Moon Palace

It's right outside the entrance of Moon Palace. Nice hotel and pool. The outlet mall across the street has super expensive prices.

10/10

Exceptional

10 Jan 2025

Yancarlo

It was a great hotel and I like it to the fullest

6/10

Pleasant

06 Jan 2025

Paola

Room was not well cleaned

Leisure Family

6/10

Pleasant

06 Jan 2025

Fabby

The hotel was not as clean, new, or spacious as I expected based on their website and the brand they represent. While the employees were incredibly friendly and kind to us, there were several disappointments during our stay. At check-in, staff were on their phones, and when I asked for water (which was supposed to be provided in the rooms), they didn’t have any—not even a single bottle in the entire place. The breakfast buffet had to be paid for in dollars, which was unusual, and the receptionist initially said we could pay with a card but that wasn’t the case. Additionally, the sheets in the room were not very clean. Overall, while we only stayed one night and appreciated the friendly staff, the cleanliness and basic amenities fell far short of expectations.

Leisure Family

4/10

Poor

05 Jan 2025

Ashley

We had bugs crawling on and around our bed. Our room smelled horrible and the property seemed dirty

Leisure Family_with_children

2/10

Poor

05 Jan 2025

Jeffrey

No hot water,dirty sheets, cracks on walls and shower. If it wasn't 1 night would have left

8/10

Excellent

04 Jan 2025

Mark

There was no shuttle waiting as advertised and the taxi guys refused to take me anywhere unless I payed $100.00 Canadian dollars. It was only a ten minute ride

Leisure Self

4/10

Poor

04 Jan 2025

Janis

Surprised for a Marriott to be moldy and dirty, uneven flooring both in the hallways and outside decking. Everyone seems to speak very limited English. Their shuttle service from the airport in making a connection was poor.

Leisure Friends

10/10

Exceptional

02 Jan 2025

Patricia

We Stayed for one Níght very convenient

Leisure Family

2/10

Poor

01 Jan 2025

albert

One of the worst properties I’ve ever stayed at smelly, dirty, bad service, it says breakfast is from 6 to 9 and was there at six and nothing was ready until 7 AM

6/10

Pleasant

30 Dec 2024

Verified traveler

Overall it's a nice hotel but there are some weird things. First our bathroom door didn't have a lock on and we could see trough it. Secondly I found hair on the sheet bed.
Other than that it's a good hotel.

Partner

4/10

Poor

24 Dec 2024

Amrut

Worst service

Service was horrible. They did not allow us early or late check in. There was no free water. Although free shuttle to airport was listed, it was full for the time we wanted to go to airport. Break fast was basic and the service was discriminatory. We felt awefull.

Friends_and_family Family

8/10

Excellent

20 Dec 2024

Vanessa

The staff are very friendly and helpful. The restaurant and Starbucks in the property are a plus. The food was delicious.

Leisure Family_with_children

2/10

Poor

20 Dec 2024

Praveena

Very conjusted and over priced for what i paid - truly not worth more than 50$- free breakfast is a scam !!

Leisure Family_with_children

10/10

Exceptional

11 Dec 2024

Olga

To improve the shuttle service from airport for old people. All the rest, excellent

10/10

Exceptional

23 Nov 2024

Scott

Hotel Shuttle is a Joke. Waited 90 minutes!!!

Okay hotel. The Free Hotel shuttle bus is a complete joke!!! Waited 90 minutes and ruined our arrival. When booking here make sure to get Shuttle booked well in advance as Hotel does not make it easy on you. Ingrid and Samantha were nice in giving us late checkout til 7pm!

Partner

6/10

Pleasant

20 Nov 2024

Angeles

The room are very humid and smells bad.

4/10

Poor

16 Nov 2024

Alfredo

El olor a humedad de las habitaciones es insoportable.

8/10

Excellent

11 Oct 2024

Enrique

More clean.

Business Self

10/10

Exceptional

03 Oct 2024

Renatta

I arrived to the maya train, i called the hotel to pick me and family up, they just instructed me to go to the airport, and they were the one who told me that there was a free bus from the train to the airport, (at the train stations no one helped me to try to figure the way, the taxi drivers were trying to rip us off taking us to our hotel and the lady in there who works for the maya train wouldn't give us any advice) once I was there in the Terminal 2 (like I said before, the shuttle hotel told us about the free shuttle from maya train to airport) they pick us up in no time.! It was great!
Check in was fast, the hotel was very clean, modernized, free continental breakfast, i schedule the shuttle back to the airport, it was awesome, I recommend!

Leisure Family_with_children

10/10

Exceptional

21 Aug 2024

chikezie

This place is very quiet and at a walkable distance to the shopping mall in the area. The environment is very beautiful and their staff are friendly. I recommend it for anyone who enjoys quietness during their vacation. You could book your event from a nearby Hotel called Avani hotel and the transportation will be provided for you to go and come back to the hotel. I enjoyed my stay here.

Business_and_leisure Friends

10/10

Exceptional

14 Aug 2024

David

Next to an amazing new Mall

Leisure Partner

10/10

Exceptional

10 Aug 2024

Ellis

I and my grandsons enjoyed the pool!

Friends_and_family Family

6/10

Pleasant

23 Jul 2024

Sharon

Not impressed

Old, dated, musty and moldy. I’ve stayed on the other side a few times, but the City Express Plus side seems more rundown. Breakfast included, but not the hot buffet breakfast items. Helpful to be informed of that BEFORE visiting the breakfast bar. Both sides of the hotel always REFUSE to let you check in even 15 minutes before 3 pm, that behavior seems unnecessary.

Partner

8/10

Excellent

22 Jul 2024

Olufunmilayo

Just okay. Also have a sofa bed in the room that made traveling with kids more comfortable.

Leisure Family

10/10

Exceptional

16 Jul 2024

Martha

Mi primera impresión de este lugar fue positiva, Samantha en recepción nos hizo sentir en casa.

Leisure Family

4/10

Poor

11 Jul 2024

Alecia

One of my worse experiences the rooms smells really bad no TV no that worked I had rot change rooms a few times the breakfast that’s included we had pay extra if we wanted something hot otherwise all cold and some hard croissants or muffins

Leisure Family_with_children

10/10

Exceptional

05 Jul 2024

Lorena

Excelente servicio

Excelente servicio departe de todo el personal. Tuvimos que quedarnos por el huracán Beryl se aseguraron que tuviéramos comida para los 3 tiempos todos los huéspedes. Excelente equipo 🎉

Friends_and_family Family