Residence Inn Cancun

Mexico , Cancun (and vicinity)
CANCUN, Boulevard Kukulkan km 23,5, Zona Hotelera
Show on Google | Map

100 reviews shown

10/10

Exceptional

10 Mar 2026

Elena

Excellent stay!

Partner

8/10

Excellent

08 Mar 2026

Tisha

Nice enough place, but not easy to walk to anything other than the lagoon. Tough to eat as there is no restaurant onsite, only a small snack place on rooftop in the afternoon. Two rooftop pools are nice. The views of the water from the room and balcony are awesome. Offer some shuttle one-way service to beaches and shopping and to the airport. 15 mins to the airport, which is a plus if looking for a stay before leaving. Basic breakfast with lots of mexican dishes but not international dishes for expats.

Partner

10/10

Exceptional

08 Mar 2026

Karla

4/10

Poor

07 Mar 2026

WALTER

The pool only had 6 lounge chairs which is minimal for a hotel this size. Some of the lounge chairs were broken. Only one restaurant on site open from 3pm to 9pm with very limited menu. I asked the front desk if they could call a taxi for me and they said they didn’t know how to do it. No beach nearby and a long way away from restaurants and shops. If you want to use this hotel for a one night stay it is acceptable. Anything longer than that and you will be very disappointed. The website states it is in the hotel zone but it is not! They have a snack bar which is very expensive and limited. Website is not very accurate. I will not stay here again. As a matter of fact we left after 1 week of our 2 week booking because it was so inconvenient of a location and it does not meet what was advertised!

Partner

6/10

Pleasant

05 Mar 2026

Laurina

At check in had to fight for the room type I paid for. The room had badly stained stools and sofa bed cover, carpet needed cleaning as well. Complained about the stools and they exchanged one but it was still stained. The air conditioner sounded like an engine starting up which was on and off all night. Staff was excellent.

Partner

8/10

Excellent

04 Mar 2026

rosemarie

Nice hotel for our extended stay. Breakfast was included but most days just ok.

Partner

6/10

Pleasant

04 Mar 2026

Andrea Paola Tobias

I stayed at Residence Inn by Marriott Cancun from February 15 to February 19 with my 8-year-old son. The hotel itself looks nice and for the price it seemed like a good option, and most of our stay appeared fine. However, on the morning of checkout we discovered that $50 USD were missing from my 8-year-old son’s wallet inside our room. The wallet originally contained 50 euros and $90 USD and had been left on the kitchen counter in the room along with my laptop, tablet, passport and other personal belongings that we always kept visible during the stay. When we were packing to leave, I checked his wallet and $50 USD were gone. My son is 8 years old and had not spent the money. I immediately went to the front desk and reported the situation. The receptionist told me he would check with the staff and asked for my email since I was leaving that morning. I waited for an update before leaving but nothing was resolved and no one followed up. Today is March 3 and I have still received no email, explanation, or response from the hotel. What makes this even more upsetting is that this money was taken from a child’s wallet. I have traveled to Mexico many times and stayed in many hotels and never experienced anything like this. The hotel may look nice, but the complete lack of response after reporting a possible theft in the room is extremely disappointing. I hope Expedia and the hotel take this seriously and properly investigate what happened

Family_with_children

2/10

Poor

02 Mar 2026

Alejandro

The AirPort transportation really sucks

10/10

Exceptional

01 Mar 2026

Alejandra Laura

Yes very good service and location...It was all good experience

Family_with_children

8/10

Excellent

28 Feb 2026

Richard James

Yes

Partner

8/10

Excellent

27 Feb 2026

Trudy

The free shuttle service was great. And the room had a good view

8/10

Excellent

26 Feb 2026

Jose

Partner

8/10

Excellent

25 Feb 2026

Della

Breakfast, staff, amenities were good! The appearance of the lobby, halls, furniture etc. was a bit \"tired\" and I thought we had perhaps made a mistake but it was great for us!

Be careful at the Cancun airport when getting your shuttle! We ended up taking a cab which was a ridiculous cost!

6/10

Pleasant

24 Feb 2026

Peta

Nothing amazing. It worked for 1 night. Wouldn't want to stay longer than that

10/10

Exceptional

23 Feb 2026

Sani

Clean room, great breakfast, staff was always friendly. The pools were a nice place to relax

Partner

10/10

Exceptional

23 Feb 2026

Giovanna

It is a nice amd simple place to stay. The roof patio is the best.

10/10

Exceptional

21 Feb 2026

ALAN

Excellent room and service.

10/10

Exceptional

21 Feb 2026

Kartik

Yes, room was clean and staff members were very good.
Breakfast was very good.

Partner

6/10

Pleasant

20 Feb 2026

Esmelin

Room was fine no shuttle for arrival or departure

Family_with_children

10/10

Exceptional

20 Feb 2026

Beverly Alice Araujo

Things we loved were the location for easy access to everywhere if you have a rental car, the breakfast was always delicious (Mexican dishes, not many American foods other than the occasional hotcakes and seldom sausage) the food at the rooftop snack bar was convenient and tasty, the staff were friendly, everyone was hard working. Don’t forget to bring extra pesos for tipping especially in the food areas, it’s an expectation. We stayed in the 2 bedroom suite on the 2nd floor with a peek a boo view of the ocean and a view of the cancun hotel zone and really enjoyed the lush greenery and birds. The only downer was that we weren’t beachfront but you get what you pay for. We would love to stay again! The kids enjoyed the pool regularly

Family_with_children

10/10

Exceptional

19 Feb 2026

Michael

Great spot far away from everything good food room was really nice great property

8/10

Excellent

19 Feb 2026

Jorge Arturo

Room was clean. Staff was corteous but definitely lack people at Breakfast.

Self

8/10

Excellent

18 Feb 2026

Veronique

Overall very pleasant stay (16 nights). Very friendly and helpful staff. Clean rooms. Great pool area on the roof top and bar with delicious mexican food. Internet connection was inconsistent throughout our stay. Drain in our walk-in shower was not working well (which was reported to the hotel staff). Main bus line does not reach the hotel so walked about 10-15 minutes to the nearest bus stop. Overall positive experience. Thank you

Partner

8/10

Excellent

18 Feb 2026

Sharron

Front desk employees need some customer service lessons!

Partner

10/10

Exceptional

16 Feb 2026

Ghazala

We stayed for one month and had a great experience. Everybody is courteous and helpful. Room was cleaned everyday. Breakfast was plenty and we especially enjoyed papayas. Special shout out to Andrei, Julios and Alejandra. Thank you for making our stay so comfortable and memorable.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Christopher

This was a first time visit to Cancun for dental work. The dental clinic offered free shuttles to the clinic and to/from the airport. The hotel was just about as perfect as I can imagine. The room was huge. Since I was expecting dental work and soft foods, the fully equipped kitchen was perfect. I loved the large screen tv, especially since I spent a lot of time in my room recovering from the dental work. OMG, the bathroom was huge with plenty of counter space. The walk-in shower was amazing with quick hot water. The view overlooking a greenspace with the ocean beyond was absolutely amazing. The breakfast was a little different from what you get in the States, but had ample enough choices for American breakfast with a lot of Mexican dishes that I tried and enjoyed. Everything was amazingly clean and well kept throughout the hotel.
The clerks up front were very friendly and courteous and easy to communicate with. Most of the room servicers did not speak English, but we managed to communicate with a lot of laughter at times trying to understand one another. The few requests that I had, I used my Google Translator to preemptively jot down my request in Spanish and leave on the kitchen counter.
I felt very secure with front gate workers that actually checked every vehicle's credentials coming into the premises.
In summary, I can't imagine a better experience; especially for a base for dental recovery - my highest recommendation!

Business Self

6/10

Pleasant

14 Feb 2026

Harmanpreet

Breakfast is ok but nothing for vegetarian
No room service at all
Hotel restaurant doesn’t sell any tea or coffee
Rooms are good and clean tho

Leisure Partner

8/10

Excellent

14 Feb 2026

Karleen

Rooms were great. variety of food at breakfast and to order in the grill area up by the pool. No pool towels available. the in restaraunt market does not sell any type of food that you can prepare in your room. staff was very nice..

Leisure Friends

8/10

Excellent

14 Feb 2026

Mike

+ The residence was clean, staffs were polite and helpful.
+ Our room has a balcony overlooking forest and ocean, a kitchen completed with fridge, cooktop and microwave oven, a living room with a sofa and an office.
- the location is out of Hotel Zone. There are no buses available. We Ubered every day to go to Zone and city.

6/10

Pleasant

13 Feb 2026

Shirley

Room is good

Business_and_leisure Partner

8/10

Excellent

12 Feb 2026

Sharron

All good!

Partner

8/10

Excellent

11 Feb 2026

michelle

Very clean place and friendly staff Nice rooftop pools and 3 hour breakfast window No beach and you have to drive to everything They do have a van that drops you off at local beach and shopping areas a few times per day included There's a fantastic restaurant along the river next to the hotel if you walk to it it's only open 12-6 each day ( not part of the hotel) Comfortable beds good showers a good value for the price

Leisure Partner

10/10

Exceptional

11 Feb 2026

Jennifer

the room was great! nice kitchen, supplies, a lot of space. breakfast was good, too bad you can’t take it to your room. the hotel is a lil away from everything, but we rented a car so it wasn’t a big deal.

Leisure Partner

10/10

Exceptional

06 Feb 2026

ajibola

Great place to stay

4/10

Poor

04 Feb 2026

Osiel

Everything

10/10

Exceptional

04 Feb 2026

Shaunak

Clean and spacious

Business_and_leisure Family

10/10

Exceptional

02 Feb 2026

Erik

Yes

10/10

Exceptional

30 Jan 2026

Mary Ann Ma

Awesome experience at Residence inn by marriot cancun

2/10

Poor

30 Jan 2026

Dally

No friendly at all

10/10

Exceptional

29 Jan 2026

Natalia

Everythin was great

10/10

Exceptional

29 Jan 2026

Shannon

We stayed here as it was very close to the airport and we were one night ahead of our resort reservation. The hotel was clean and spacious and were greeted with friendly staff. There is nothing bad I can say. We had a breakfast added to our reservation an it was a standard buffet breakfast. If you need to come to the hotel from Cancun airport take an uber it is $12USD.

Leisure

6/10

Pleasant

28 Jan 2026

Jacob

Mala atención en servicio al cliente

2/10

Poor

27 Jan 2026

Yasmi

There was no shuttle from or to the airport unless you reserve it 48 hours ahead and it’s not guaranteed. The transportation from the airport was $75 US for an 8 min ride because Iber is not allowed to pick up at the airport. There is no restaurant or bar in the hotel, and nothing within walking distance. There is a basic snack bar at the pool that operates limited hours. The breakfast is very limited. Even though the hotel was half empty they gave me a horrible room with a balcony overlooking the wall and the dumpsters. After much complaining I was changed to a different area.
I would not recommend this hotel to anyone.

10/10

Exceptional

26 Jan 2026

Michele

Glad you asked our experience was excellent! I was amazed by how security was there very attentive to the guests quiet atmosphere!

Friends_and_family Family

6/10

Pleasant

26 Jan 2026

Amandeep

Staff should be more knowledgeable, and very hard for them to understand in English. When they communicate in front of guests, should communicate in English not in Spanish

Leisure Partner

10/10

Exceptional

25 Jan 2026

Cassandra

Clean hotel smell nicely. The pool and the view is beautiful. Securities was nice and helpful. Receptionist as well. The breakfast was very neat and delicious. I Love the hotel. If I go back again I will chose Résidence Inn again.

Partner

2/10

Poor

25 Jan 2026

Ankur

Did not provide change of stay despite multiple requests through Expedia. Initially hotel agreed to change dates but later denied it. Very unprofessional for not keeping their words.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Roxanne

Very clean, comfortable and welcoming. The only thing I would change is the breakfast. It’s honestly terrible. Staff is great, the whole facility’s obviously kelp up and looked after because the whole place is so clean!

Leisure Family

6/10

Pleasant

19 Jan 2026

Merry Rose

Everything was good

Leisure Friends

4/10

Poor

15 Jan 2026

beverly

Problems with feather pillows and allergies upon arrival even though I had been assured there would be no feather pillows. Great big old nasty pubic hair on the nightstand. On my last day I saw cockroach in the breakfast room. The room was pretty good although sometimes there was a very strong smell of sewer. Not a great place to stay especially if you don't have a car because there is no public transit. The first closest bus stop was about 2 miles up the road.

Leisure Self

8/10

Excellent

14 Jan 2026

mayada

The services was very good

10/10

Exceptional

14 Jan 2026

Jose Joaquin

Staff was amazing. The room and hotel in general as well. Breakfast could be improved.

Business

10/10

Exceptional

14 Jan 2026

Peggy

Food and drinks at the rooftop bar were wonderful and great customer service. It was easy to get Uber for transportation. The junior suite (upgraded too) was excellent. Had kitchenette. Breakfast was excellent

Leisure Family

4/10

Poor

14 Jan 2026

Liliia

Disappointing stay – not recommended

Unfortunately, this hotel did not meet our expectations and I would not recommend it.

We arrived early with very tired children and were promised an earlier check-in, but when we returned at the official check-in time (3:00 PM), we still had to wait an additional 1.5 hours. The staff at reception was rude and unhelpful.

The location is very inconvenient — nothing nearby, no walking areas, and no accessible beach within walking distance due to restricted hotel properties.

We booked a lagoon view room but were given a lower-floor room facing a wall. There was a strong smell of dampness both in the corridor and the room. The air conditioning and ventilation were extremely loud and faulty, making it impossible to sleep. Despite multiple complaints, nothing was fixed.

Breakfast was very poor: limited options, repetitive, not fresh, and unsuitable for children. The so-called “restaurant” is just a bar with snacks and overpriced drinks. The pools were old and poorly maintained, with visible rust.

Overall, a very disappointing experience.

Leisure Family_with_children

8/10

Excellent

14 Jan 2026

Frances

The room was amazing once i was moved. Originall on 2nd floor but there was a strong smell that literally had me feeling sick to my stomach and with a headache. Once moved, it was AMAZING. Staff was quick to help and move me. Staff answered all my questions.

Leisure Family

8/10

Excellent

13 Jan 2026

Lina

This hotel has a really good location. The room was clean and it had a nice view of the jungle. The kitchen was well equipped. We had an issue with lizards coming out of the washroom drain which was scary and off putting. We requested an upgrade but they denied it saying they were sold out even though online it showed vacancies. The rooftop pool, food as well the views were amazing!

Business_and_leisure Partner

8/10

Excellent

11 Jan 2026

sharanjit

Fresh breakfast

Leisure Partner

8/10

Excellent

10 Jan 2026

Uchenna

It was a good stay. Staff are very courteous. Room is relatively clean. Location is far from anything interesting but a cheap uber ride away and they offer free one way shuttle to two beaches and malls. Complimentary airport transfer is a really nice touch. Limited dining

Leisure Self

10/10

Exceptional

10 Jan 2026

David

Beautiful hotel, convenient to the airport. Hot breakfast and friendly staff. Would recommend this hotel.

Leisure Partner

8/10

Excellent

09 Jan 2026

Amarjit

An average good hotel

Leisure Partner

2/10

Poor

08 Jan 2026

Huseyin

The room was not clean upon arrival, with hair, stained sheets, and mold in several areas. Despite multiple requests, housekeeping did not respond promptly, and the room was not serviced. No one picks up the phone. At 10pm when came back to the room, I was given 2 sheets and dustpan and had to clean the room and change to sheets myself. Even after speaking with the General Manager, service during the stay was inconsistent, with missed cleaning details and missing amenities.

Breakfast was acceptable for the price, and the scheduled shuttle service was convenient. Overall, the experience did not meet expectations.

10/10

Exceptional

08 Jan 2026

Karla

Great service. All the staff super friendly and helpful. Very knowledgeable about the city and willing to help with answering questions 10/10

Leisure Partner

6/10

Pleasant

08 Jan 2026

C A de Freitas

Chegamos às 20h, tinha fila para o check-in e somente um atendente. O mesmo tinha acontecido 16 dias antes, no mesmo horário, quando também me hospedei, então não foi um caso isolado. O check-in é demorado (10-15 minutos), então a fila não anda. Me deram um quarto com ar condicionado fazendo barulho alto, então voltei ao balcão menos de 5 minutos depois, falei do problema e disse que precisava de outro quarto. O atendente disse para eu entrar novamente na fila. O restaurante do hotel estava prestes a fechar e eu não conseguiria jantar com a minha família se ficasse na fila novamente. Isso causaria um transtorno enorme porque estávamos exaustos e queríamos apenas comer e dormir para voltar ao Brasil no dia seguinte.

Pedi para falar com o gerente e o atendente disse que não havia nenhum no hotel ou disponível por telefone. Insisti, expliquei a situação e o atendente disse que só me atenderia se o próximo cliente da fila permitisse, causando constrangimento, o que achei absurdo. Mas a pessoa permitiu (reclamando) e fui atendido. Foram 3 minutos e eu estava com a nova chave.

Resumindo, a experiência de check-in é péssima e o atendente despreparado. Há quartos com problema no ventilador do ar condicionado, fazendo um barulho muito alto. O ventilador do balcão de atendimento tinha esse mesmo barulho alto.

O restaurante (bar) do hotel tem comida muito boa e o tamanho do quarto é bom, mas a experiência de check-in causa stress e frustração indesejados para quem está de férias.

Friends_and_family Family

6/10

Pleasant

07 Jan 2026

Fatima

We stayed one night. The room was great, clean, spacious and nice furnishings. The location is remote and not near the rest of the hotel zone or amenities. The pool was small. The breakfast was basic.

Leisure Partner

10/10

Exceptional

07 Jan 2026

Josseline

Breakfast was awesome and the property is very clean very quiet i loved it and enjoyed staying at this hotel.

Leisure Family_with_children

2/10

Poor

06 Jan 2026

Cest

Room was late 5 hours for check in on new year eve had no time to shower and dress , room is handicap access , staff super not happy to listen

Leisure Friends

8/10

Excellent

06 Jan 2026

William

Great hotel for famines with kids. Rooms with two bedrooms are perfect for kids. If you’re a couple with no kids, this hotel is not for you. No real restaurants, need to Uber to get something to eat. Breakfast was just okay. Rooms are fairly dated and balconies are super small.

Partner

8/10

Excellent

05 Jan 2026

Anirudh

good stay

10/10

Exceptional

05 Jan 2026

Taniya

Great location and worth every penny. We rented a car so driving to the beaches in the cancun hotel zone was easy. The hotel does have a shuttle that takes you to dolphin (delphine) beach. For the price Residence Inn is super conviently located. It has a fully equipped kitchen so great. Full size fridge as well. Roof top bar and pool is amazing too .

Business_and_leisure Partner

8/10

Excellent

05 Jan 2026

Pablo

Room was cleaned, BUT when we entered to the room, need to call service because toilet was with some papers in
During our stay, we need to call for a simple shampoo refill. Personnel never review available amounts for toiletries
Room in general was clean
Breakfast was good with many options. Scramble eggs are terrible. Taste like plastic and felt like synthetic eggs
Location of the premises are fine for 1-2 days max specially because are closer to the airport. However, you must have a rental car to conmute to every place or need to spend a lot of money calling Uber Services
Personnel at the front desk was friendly and attentive

Leisure Partner

6/10

Pleasant

05 Jan 2026

Dhriti

Room was in good condition. However the staff that checked us in at midnight wasn’t pleasant. Breakfast was poorly managed, coffee machines had run out of water, food was not promptly replenished, and language is a huge problem with the staff. Front desk was helpful though.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Jose

Oui

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Mauricio

The hotel was very understaffed on arrival, had to wait in line a long time as there was only one person at reception to check-in guests and manage the hotel snack store. The list of amenities includes a restaurant, there is an outdoor pool bar but it's no restaurant. Service was very very slow, they didn't even bring drinks until they brought some food about 30 minutes in. Room was good, included breakfast was fine.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Kelly

We had a good experience at this hotel. We chose it due to the proximity to the airport as it was to be for one night only after a weeklong stay further south. Due to a flight cancellation, we were fortunate the hotel could accommodate us for a 2nd night at such a busy time.

Andrea C. at reception was very helpful and ensured our needs were met for the extra night. He was polite and efficient. He also went above and beyond to help us with a lost item, which helped make our journey home more enjoyable.

The rooms are spacious and well-appointed. We had everything we needed. All staff were friendly and welcoming - the rooftop bar and breakfast bar servers, security personnel and hospitality teams.
The rooftop pools were clean. More shade could be provided for the kids area but otherwise we enjoyed the last bit of sunshine before our trip home.
Breakfast was typical for this type of hotel.

10/10

Exceptional

04 Jan 2026

Lamont

Very nice!

Leisure Partner

4/10

Poor

04 Jan 2026

Luis

My whole family get stung by bed bug I bring it up and they didn’t do anything also cockroaches on the eating area and the coffee Machine always broken

10/10

Exceptional

02 Jan 2026

Ernesto

Talves mejores opciones de comida

Leisure Family

10/10

Exceptional

02 Jan 2026

Colleen

Fantastic experience at the Residence Inn by Marriott Cancun. The staff were friendly and attentive, the room was spotless and very comfortable, and the kitchenette was a great bonus. Breakfast was fresh with good variety, and the location was convenient and quiet. Excellent value and service—would definitely stay here again!

Leisure Friends

8/10

Excellent

01 Jan 2026

ALEJANDRO GONZALEZ

The hotel staff were excellent. The facilities were great. I was a little disappointed that there was no beach access or beach club.

Leisure Family

10/10

Exceptional

01 Jan 2026

LUZ MONICA MARITZA GUZMAN

Staff was the beat

4/10

Poor

01 Jan 2026

Amir Shahram

The gym was in a very poor condition

10/10

Exceptional

31 Dec 2025

Ponmuhil

Excellent breakfast! Clean and spacious room with a kitchen. Very good housekeeping service. Had a good experience overall.

Leisure Family_with_children

8/10

Excellent

29 Dec 2025

Monica

The apartament was nice except for a tolerable funky smell in the bathroom (not bothersome enough to ask for a room change).
The staff is hard working and polite.
They get overwhelmed at breakfast and often after 9-9:30 (haven’t been there earlier) we had to wait for cutlery and cups.However,this is because the guests don’t clean the tables as they should,even though there is a visibly designated place for that purpose.This makes it hard for the staff to wash and replenish everything in a timely manner, as they must go around the dining room to clean the tables first.To makes things worse,nobody tips.I felt bad for these employees ,sadly they tend to a low class clientele.

Leisure Family

4/10

Poor

29 Dec 2025

Amy

Not enough towels even after asking, there are not 3 places to eat on site, only one that’s open only in the evenings. AC didn’t work very well.

Family

6/10

Pleasant

29 Dec 2025

senthil kumar

Room was in good condition, they need to fix their showers with doors, the water leaks out to the other area of the bathroom from the shower. They need to provide towels for each of the room member. We were 4, 2 adults and 2 teenagers, we were only given 2 or 3 towels every time even after explaining. I asked for extra time to check out since our original flight departure was at 7 pm that day, they said that's fine, but on the day of check out they were talking like they never agreed to it and we were only given tile until 2 pm, even in that case they took our access to the room at 12 by disabling the access card. I booked this hotel since this was the only one offering 2 queen beds in the hotel zone area and also has kitchen.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Rathan

Stay was amazing, property was well maintained and all the staff members were amazing!

Leisure Family

8/10

Excellent

28 Dec 2025

Babu

Yes
But should consider vegetarian and vegan people

Leisure Family

10/10

Exceptional

27 Dec 2025

Olga Marina

Very nice room and good breakfast

Leisure Family

2/10

Poor

27 Dec 2025

jeonga

Food selection is very limited. The quality if all the food are so bad.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Amir

All staff friendly and cordial. All around a great experience. Only downside no property access to beach 😞

Leisure Partner

6/10

Pleasant

26 Dec 2025

PAULO

Pet friendly

Leisure Family

4/10

Poor

26 Dec 2025

Andreas

The 2 rooms we booked had maintenance issues - consistent smell of sewage in one and low shower water pressure, poor sink drainage and loose faucet in another. Also, the rooms were musty and extremely dusty. Housekeeping did not clean well and did not provide a proper replenishment of towels or wash cloths.

Additionally, customer service was poor from Andrea at the front desk. She was nonchalant and seemed uninterested in our complaints.

However, Carlos was great and helped us with a room change. His service was memorable. Ulises at the restaurant upstairs was also great.

Leisure Family

8/10

Excellent

24 Dec 2025

Rajib

Nice clean hotel with spacious room. The only downsides are the lack of readily available transportation to/from the hotel (except the hotel offered scheduled location specific shuttle) and the mediocre breakfast buffet, which is definitely not a Marriott standard.

Leisure Family_with_children

8/10

Excellent

24 Dec 2025

Ting-Ying

The staff are friendly, and the hotel’s location is great. However, the airport shuttle service was extremely disappointing. We landed 15 minutes early and still had to wait nearly two hours for pickup. The shuttle is operated by a third party (MTS), and because passengers were staying at different locations, they were unable to find available vans to pick us up.

The hotel room itself was acceptable but not very clean. There was leaking around the dishwasher area on the floor, likely from previous guests, and we noticed bug or mud residue on the ceiling—something we didn’t see initially because we were not in the room during daylight for the first two nights.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Ritesh

We recently stayed at Residence Inn by Marriott Cancun with our kids and parents, and it was a wonderful experience from start to finish. The staff truly stood out — everyone was extremely humble, polite, and welcoming, always ready to help with a smile. Their hospitality made us feel at home.

The rooftop patio was a big highlight for our family — a great place to relax and enjoy quality time together. The breakfast exceeded our expectations with a very good variety, fresh items, and options suitable for both adults and kids.

Overall, it was a comfortable, family-friendly stay with excellent service and a pleasant atmosphere. I would highly recommend this hotel to families visiting Cancun and would happily stay here again.

8/10

Excellent

22 Dec 2025

Veronica

yes. All it was missing was room service and better chilaquiles sauce, oh and aour cream for them. They only had it our fist day.

Leisure Family

8/10

Excellent

22 Dec 2025

Roya

Yes and great great staff

Leisure