Name: Mondrian Cancun All-Inclusive
Address: 21.065223714357906, -86.78280536595176, Lotes 56-A, Cancun, 77500, MX

Mondrian Cancun All-Inclusive

Cancun (and vicinity) · Mexico

21.065223714357906, -86.78280536595176, Lotes 56-AView location

100 reviews shown

10/10

Exceptional

26 Jul 2026

Carmen

Some of the waitress were rude on the bar pool area. And the bartender close to the pool area also. One of the guys there. It was a nice bartender i did forget his name. He works friday on the bloom bar and saturday on the bsr between the italian and mediterrean restaurant. Besides that it was a nice hotel. Not in front on the beach but the have a nice club beach whiche the charge extra money for some in the seats close to the pool. Have a great moment . Food good selections options. My favorite as the japanese. Mediterraneo order the start apettiezer. Really good.

8/10

Excellent

25 Jul 2026

Crystal

Definitely a modern hotel and chill vibe. Lots of activities on the property. The room was nice and spacious. Plenty of pools and outdoor patio areas.

6/10

Pleasant

25 Jul 2026

Pulkit

10/10

Exceptional

25 Jul 2026

Dhruv

Awesome

10/10

Exceptional

24 Jul 2026

Odaliz

All was good the food, the staff, the room, the view, the vantage upgrade was excellent. I only have one complaint. On the 3rd night the room next door started to play loud music around 5 am and nobody was in the front counter for the issue to be resolved. Other that that all was fine.

10/10

Exceptional

24 Jul 2026

Nathaniel James

Loved our experience at Hyatt Vivid… no complaints!!!

10/10

Exceptional

24 Jul 2026

Ruqayya

Clean room, good food, and awesome amenities. Couldn’t have had more fun!

10/10

Exceptional

24 Jul 2026

Jonathan

Great stay! The room was clean, the staff was friendly, and the location was perfect. Everything went smoothly, and I’d definitely stay here again.

10/10

Exceptional

24 Jul 2026

Andres

Great property, food is overall good, dinner in the restaurants were really good. Great place to come with your spouse or partner. Beach club is good as well!

10/10

Exceptional

24 Jul 2026

Eduarda Napoleao Lages

I have zero complaints! The trip was amazing, great hotel, excellent food and staff.

8/10

Excellent

23 Jul 2026

Emi

First time going to a resort in Cancun! The staff were always helpful and friendly. The only thing was the shuttle times for the beach were too long

10/10

Exceptional

23 Jul 2026

Ashley

Beautiful view from our balcony and the rooftop pools. Excellent food and great service

6/10

Pleasant

23 Jul 2026

Francisco

Since they were starting the switch over from
Hyatt to the other hotel.. everything felt a lot less Luxurious I guess… food was okay .. way better the previous time I visited.. drinks were okay too… bartenders and staff was definitely the best part of the stay.. they truly made the stay 1000% better … maybe management gave up on this place since they are moving to another location … pool was rarely cleaned even the rooftop one… will see how this place turns out with new management and name

10/10

Exceptional

23 Jul 2026

John Carlos

Todo muy bn

10/10

Exceptional

23 Jul 2026

Bianca

This was an amazing resort! The staff was all super helpful, and they even upgraded us to VIP. The food was also delicious.

10/10

Exceptional

22 Jul 2026

Kendia

Worth staying.

10/10

Exceptional

22 Jul 2026

Esmeralda

Beautiful property, very clean with stunning views specially the infinity pool. staff was super friendly and helpful. Food was surprisingly delicious.

10/10

Exceptional

22 Jul 2026

Albana

Beautiful, big and very clean room..The bathroom was very clean,stylish and very big also. All three restaurants Japanese,Italian and Mediterranean were great. The server Esteban (we called him Antonio)in Mediterranean and Italian restaurant was very experienced and doing his job very well. We were pleased from his service.. We really enjoyed our vacation there. The only downside is that you have to take a seven minute shuttle to go at the beach club area which was beautiful and well maintained., but we didn’t mind at all… All pools were huge, especially the rooftop one was peaceful and amazing.
Albana and Ermir

10/10

Exceptional

21 Jul 2026

Eva Alexandra

The room always smelled really good and clean, food was really good with different choices although I wish they had more Mexican food, but the Japanese restaurant was really good. Most of the staff were really kind and helpful! Willing to help with anything. Beach club was also fantastic we went early we had breakfast and lunch, snacks and drinks. Pool could be a bit more clean but was nice.

Friends_and_family Family

8/10

Excellent

21 Jul 2026

Riley

This was my second time staying at the Hyatt Vivid Grand Island (July 2026). The first time was amazing and the staff had great customer service (September 2025). This time the customer service was average. It seemed as though there were fewer staff members and less activities compared to my first visit. The facilities are well maintained and the food is pretty good. Rooms are nicely decorated, clean and spacious. I think the experience is worth the price I paid. I would suggest this resort if you are looking for an economical, laid-back, adults only resort. If you are looking for a resort with a lot of activities and want to party, this is not the resort.

Family

6/10

Pleasant

21 Jul 2026

Tyesha

The food options were limited. I think they should open up more restaurants in this hotel, also besides the buffet the food options on the menu’s were very limited. The food was okay. Alot of gnats were flying around the food when the buffet was being served. The resort is not an ocean front location we had to take a shuttle to the beach. We paid extra to upgrade to get access to the vantage club membership, it wasn’t worth it to us. The pool closed extremely early and was kind of small. The alcohol is watered down. The aesthetic of the resort was nice and the staff were nice as well I just think for the price we paid I expected a bit more exclusivity. I probably wouldn't go back to this resort.

Partner

10/10

Exceptional

21 Jul 2026

Boyi

Nice and new facilities and friendly staff

Family

10/10

Exceptional

21 Jul 2026

Julia

Hyatt Vivid Grand Island is beautiful and I’d absolutely go back. The staff was so accommodating and kind. We were not ready to leave!

Friends

2/10

Poor

21 Jul 2026

Brandie

Food was lacking in flavor, variety and quality. Drinks were below average, especially the margaritas (and this was Mexico, land of tequila). Service was below standards for all-inclusive adult only property. Vantage club (paid premium for this service) was waste of money. Forced guest to use app to make reservations, but not working half the time and only open day-to-day basis then restaurants would turn away so no where to eat dinner. Only 4 restaurants on premises with 1 permanently closed and another closed every night so only 2 choices. Housekeeping never completely cleaned and filled rooms each day ... to sum it up, skip Hyatt All-inclusive and choose another chain!!!

Partner

10/10

Exceptional

20 Jul 2026

Sherita

I did a lot of research and I thought this was the perfect resort for my family. Very chill and a great vibe. They have a few pools and the temperature is awesome. They have classes though out the day. My favorite class was the painting class. The restaurant was great. The buffet offers amazing selection of food. I thought the food was great. The staff were amazing and nice. Everyone spoke and was smiling. The staff all seem happy. They kept water and sodas in the refrigerator. Room was always clean. I would definitely try this resort again.

Family

10/10

Exceptional

20 Jul 2026

Jaylen

Loved the beach club, food, atmosphere

Partner

10/10

Exceptional

20 Jul 2026

zsanyah

HIGHLY recommend this resort!!

Partner

10/10

Exceptional

20 Jul 2026

Chelsia

The rooftop pool was beautiful

Friends

10/10

Exceptional

20 Jul 2026

Tiffany

It was wonderful! Such a beautiful resort and the staff was incredibly friendly. The rooftop pool had an exceptional view. Restaurant staff was 10/10, the wait time was not long.

Self

10/10

Exceptional

20 Jul 2026

Leo

Rooftop pool was really cool. Bartenders are friendly and fun. Beach club area is a 10 minute shuttle ride but totally worth it.

Partner

10/10

Exceptional

20 Jul 2026

Erin

So peaceful, great energy and very helpful staff

Friends

10/10

Exceptional

20 Jul 2026

Eduanne

Everything was perfect!

Family

8/10

Excellent

20 Jul 2026

Marisa Felice

Great stay, food was amazing and staff was beyond helpful!

Family

10/10

Exceptional

20 Jul 2026

Brandon

Everything was spotless and the concierge not only upgraded me but had my room ready like 5 hours earlier than expected the food was delicious and the amenities were all a lot of fun for me the biggest pro was the service the staff did an excellent job at all times not being helpful but very friendly my only complaint would be the location being away from the beach can be a little difficult but the beach club they have is definitely top notch

Partner

10/10

Exceptional

19 Jul 2026

Amber

Very clean nice rooms. Lived the different activites going on throughout the week. The room only thing I thought was odd was the charge for room service if it's all inclusive. Other than enjoyed my stay!

Friends

10/10

Exceptional

18 Jul 2026

LaPashia

Everything was good and peaceful. I would go back

10/10

Exceptional

18 Jul 2026

Kwanza L

Hyatt Vivid Grand Island did not disappoint.
This was a last minute trip to celebrate our wedding anniversary and it was a well-deserved vacation.

The property is super clean and the staff was welcoming from the time we step foot on the resort. Check-in was quick and easy. The room was very specious with a double head spa shower. Housekeeping cleaned and restocked our room daily. The pools were clean and we thoroughly enjoyed the rooftop pool for vantage guests.

When it comes to the restaurants this property delivered. As a mom of two, it was nice not to think about what’s for breakfast or dinner. I looked forward to my daily omelette made by Deker in the International Restaurant (buffet). The food was always fresh and the staff was there to make sure you had everything you needed to fuel yourself for the fun day ahead. Our favorite dinner restaurant was Oishii. We had an incredible waiter, Carlos. Carlos made sure that my husband’s food was not cross contaminated with shellfish, due to his shellfish allergy. We ate Oishii a few nights during our stay. Everything was delicious from the chicken wings, spring rolls, sushi, chicken skewers, and the hibachi dinner. The banana dessert was superb:) Our next favorite restaurant was Mediterranèo. From the pita board (Plato Mezze) to the slow rib pot roast, we left well fed.

Do not be discouraged because the property is not on the beach. The short ride is pleasant and the beach club is fantastic. BOOK THIS PROPERTY NOW!

Partner

2/10

Poor

18 Jul 2026

J Jesus

The Bottom Line
Save your money and look elsewhere. This hotel falsely advertises an all-inclusive experience, suffers from severe hygiene issues, and delivers terrible food and service.

False Advertising and Extra Costs
Room service incurs unexpected extra charges despite the property's all-inclusive branding. Furthermore, only three of the five advertised restaurants actually exist, and one rotates closed every other day. The 24-hour cafe lacks an available menu, leaving guests with very few operational food options.

Subpar Dining and Poor Service
Dishes across all venues are tasteless, and poolside meats are unappealingly boiled without any grill char. The service staff is rude, orders are frequently missed, and group meals arrive at completely different times. Additionally, the alcoholic drinks consist of identical sugary syrups with different coloring, offering zero potency.

Severe Health and Hygiene Issues
The pool is completely neglected by staff, leaving the water cloudy, unchlorinated, and filled with a floating white residue. Food safety is a major concern, as flies swarm the open fruit and kitchen staff wear visibly filthy aprons. These poor sanitary conditions resulted in multiple guests developing a severe stomach flu with vomiting and diarrhea by the second day.

Friends

10/10

Exceptional

18 Jul 2026

VANYA

Excellent property. Super nice stuff

Partner

10/10

Exceptional

17 Jul 2026

Kimberly

Had such a great experience. Staff were friendly & helpful. The property was well maintained & clean would definitely come back.

Friends

2/10

Poor

17 Jul 2026

Norma

I made the reservation assuming it was an all inclusive resort. The property was clean but it didn’t have all that I would expect for an all inclusive. I had to pay for room service! That’s unacceptable. There were only two restaurants open each night. Some of the food was edible but not something I’d want to have ever again. The waiters were not courteous or helpful. At two separate nights, some parts of our food was never brought to us. The cafe only offered pizza and sandwiches after 5pm. That was too late in the evening. And they didn’t even have pepperoni pizza! Pool service was mediocre-we couldn’t find a waiter to order a hamburger. It took 45 minutes! We were told we were VIP but we couldn’t receive any special treatment. You had to pay additional money for that. The rooftop was boring. They didn’t have much going on. Overall, the IG posts I had seen were deceiving. I will not be returning or recommending anyone, unfortunately.

Friends

4/10

Poor

17 Jul 2026

DAVID

I have used Expedia for over 15 years, booked many vacations, this was the most disappointing trip ever. I’m not an expert but I have traveled enough to know a bad situation. I have stayed at 5 star resorts and 3 star so in know I get what I pay for. This was a total scam. We were not only misled, but lied to. Some my fault, I did research but not enough. Only after checking in and disappointed, did the extensive research tell me the true back story with this resort. Please do not stay here if you pay a price of a four star resort and get a two star experience. For the first time ever, I am filing a complaint. Not being dramatic, but very very disappointed. Biggest issues, severally understaffed, food was horrible, resort neglected badly, charged for room services (at an all inclusive??) ran out of food, worst of all, not even a full functioning resort. Half of the resort was never opened as investors backed out and left this place a horrible place to stay. For anyone wanting to pay 2000 for five days and expect a decent vacation, you will be severely disappointed.

Friends

10/10

Exceptional

17 Jul 2026

Julie

The resort is small which I appreciate because we could get between food options and the pool and our room quickly. The staff does a great job cleaning our room but also attending to us around the resort. The private beach is ok as the staff there does not care about you at all and does not bother asking if you need anything or showing you around. It is quick getting to that beach and there is enough places to sit but being about the resort was a much better experience. The resort isn’t busy so it’s fun and easy. The food was great at all but one restaurant. Would have loved if room service was included but they make you pay 10USD when ordering room service. The robe and slippers were also not included in the room unless you pay to be a Vantage member which seemed silly.

Great experience overall and would recommend.

Friends

10/10

Exceptional

17 Jul 2026

Adeola

This is the best resort I've ever been to. The food and activities were amazing. Every staff was nice and helpful. The resort is pretty quiet and not for those who are more of a party type. 1000% recommend.

Friends

4/10

Poor

16 Jul 2026

Jessika

Forget getting dinner reservations. No dinner buffet. Half the 'resort' is nonexistent as renovations are done with no explanation online. It's a 2.5 star hotel with a pool masquerading as a 5 star resort

Partner

10/10

Exceptional

15 Jul 2026

Somanpreet Singh

Really liked everything

Partner

6/10

Pleasant

15 Jul 2026

Sydiera

I enjoyed the stay I loved the balance of quiet and a little turn up. I would say the way they have their food options is a big inconvenience. The buffet closes at 4:30pm and then all you have is the restaurants which isn’t open daily and is hard to make a restaurant. Also all the food options close daily from 11am to 12:30pm even the beach club restaurant. I also think they should change the music selection at parties. It should be a mix for a younger and older crowd.

Friends

10/10

Exceptional

14 Jul 2026

Leo

The properties was beautiful, but everything closes so early 10 o’clock no more food can be brought to your room so if you go out to do anything, you are by yourself.

10/10

Exceptional

14 Jul 2026

Ebony

The room was very clean and as pictured on the website. The staff was very attentive to our needs. The pools are clean and offer plenty of space for guest without feeling crowded. We really enjoyed our stay at Hyatt Vivid Grand Island.

Partner

8/10

Excellent

14 Jul 2026

Patricia T

I had a wonderful experience at this hotel. The property is absolutely stunning, and I was genuinely surprised when I arrived. Everything is brand new, beautifully designed, and exceptionally clean. Although some areas are still under construction, it didn’t take away from the overall experience.

The hotel doesn’t have a beach directly on the property, but it does have a beautiful beach club about five minutes away by shuttle. The only downside is that they only have one shuttle instead of two, so you may have to wait a little longer during busy times to get to or from the beach.

The service was very good. The food was good, with a nice variety, and I was happy with the quality. The drinks were okay, although I often had to ask the bartenders to add a little more alcohol because they were a bit too light for my taste. The Prosecco, however, was disappointing—I really think they could offer a better-quality option. That said, considering the price you pay, it’s still a great value.

My favorite restaurant was the rooftop Japanese restaurant. It was by far the best dining experience at the resort. The food was delicious, the views were absolutely stunning, and the beautiful infinity pool made the setting even more spectacular. You can walk all the way around the rooftop and enjoy breathtaking 360-degree views of both sides of the property. It’s definitely a must-visit while you’re there.

Friends

6/10

Pleasant

14 Jul 2026

Eduardo

Location

Partner

10/10

Exceptional

14 Jul 2026

Odilon

Vantage perks were nice. Only con is the hotel is NOT beach side. They have a beach club and a free shuttle but if you wanna wake up and walk to the beach you can’t.

Partner

10/10

Exceptional

13 Jul 2026

Nia

Everything was just amazing! I had such a great time here! Definitely recommend!

Partner

10/10

Exceptional

13 Jul 2026

Jerry

This is our second time here and we absolutely loved it. Wouldn’t mind coming back again
Everything new and clean and staff is amazing especially Eduardo from the pool bar and the bartender from the vantage club, thank you again Hyatt

Partner

10/10

Exceptional

13 Jul 2026

Ryan

The staff was friendly and professional. My room was clean with a beautiful view. The food and amenities can use some work but, I overall enjoyed my stay.

Self

10/10

Exceptional

13 Jul 2026

Celia

The food was so yummy definitely get the all inclusive lots of variety

Friends

6/10

Pleasant

13 Jul 2026

Hector

Not all restaurants open bartender horrible

Partner

6/10

Pleasant

13 Jul 2026

Lauren Taj

It was good for relaxation, but not for a lively party vacation. The aesthetics were present but not the liveliness in during the day. Senior people who are into quiet all the time would enjoy this. There was no constant dj for the younger people that were there during my stay, so the vibes were dead. For a resort with 8 restaurants, at least should be open during all hours of the day. The service was good, staff were friendly and helpful. Based on these reviews, I probably wouldn’t come back and would not recommend unless some things change.

Family

8/10

Excellent

13 Jul 2026

Dmarri

The room was very clean & they even took into consideration from my notes to decorate my door for my birthday celebration & as well leave a birthday dessert in the room which was amazing. The room cleaner was great very quick and did an amazing job everyday. The balcony was very large as well and had a nice view of both the pool of the resort and the ocean. My only complaint was the staff at the Japanese restaurant when checking in my friend and I were told that night the restaurant was accepting walk ins but we were told differently when we went up to it so we had to make a 9pm reservation. When seated we looked over the menu and the server comes over and raises his voice at us asking “if we’re ready or not” very rude. While the table next to us was receiving way better treatment (within earshot) & not being yelled at. BUT the other restaurant(s) staff , bartenders, & lobby staff were amazing and always available to help or answer any questions. Overall the stay was great & my friend and I loved the beach club which was about 10 minutes away & the hotel provides a shuttle to!

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Melvin Eugene Cotton

Really enjoyed my time very relaxing

Partner

10/10

Exceptional

12 Jul 2026

Mikaela

Hyatt Vivid was absolutely amazing! From the property, to the amenities, the food, & the staff. I would definitely recommend this resort to anyone visiting Cancun!

Family

10/10

Exceptional

12 Jul 2026

Mara

Amazing place, everything is clean, the staff is always friendly and helpful, the food is always fresh and great quality, we loved our stay

Family

10/10

Exceptional

11 Jul 2026

Victor Hugo

I love everything

2/10

Poor

11 Jul 2026

Xhulja

This was one of the most disappointing all-inclusive experiences we’ve had and definitely not what I expect from a Hyatt property.On the second day of our stay,I got severe food poisoning,and I experienced multiple episodes of illness after eating at the resort.Instead of enjoying our vacation,we spent days sick in our room.The food quality was poor.The specialty restaurants appeared to serve the same food from the buffet,just plated differently and presented as Italian,Mediterranean,or Japanese cuisine.It felt misleading and far below expectations.Although the resort is advertised as being only two years old,many areas already looked worn and outdated.The atmosphere was quiet and lifeless,with very little entertainment during the day or evening.The service was equally disappointing.Staff were often unfriendly,and we constantly felt pressured to spend more money,whether we were Vantage Club members or not.Instead of feeling welcomed,we felt like every interaction was about upselling us.This resort did not deliver the quality or experience expected from the Hyatt brand.The food,service,lack of entertainment,and repeated illness completely ruined our vacation.I would not recommend staying here.

Partner

10/10

Exceptional

11 Jul 2026

Jose

The property is really nice. The staff is very helpful and courteous. Very quiet place

Partner

8/10

Excellent

10 Jul 2026

Vanessa

Food excellent. Service great. Pool could use cleaning. Activities bland. Dj music was not modern or in style. Beach shuttle took too long. Chairs and seating area need cleaning and upkeeping. Rooms had paper thin walls. Heard everything. Didn’t give it 5 stars due to cleanliness mostly. Road to hotel was incredibly bumpy and uncomfortable.

Self

4/10

Poor

10 Jul 2026

Mayra

Food is terrible at the buffet you always see a lot of flies on the food and poor variety of food

Partner

10/10

Exceptional

09 Jul 2026

Daniel

Clean room and felt very luxurious. Would stay here again and for a longer period of time.

Partner

10/10

Exceptional

09 Jul 2026

Ibrahim

Honestly one of my best resort experiences, their staff are excellent and professional and their food is amazing, especially the Italian restaurant it was amazing, very clean very nice and felt very safe!!

10/10

Exceptional

09 Jul 2026

Karla

Room clean the staff excellent

Family

10/10

Exceptional

09 Jul 2026

Scott and Alicia

Very clean resort. The staff was excellent and went above expectations constantly. Would book again!

Family

10/10

Exceptional

09 Jul 2026

Guadalupe

We loved this all inclusive adults only resort, the staff and the rooftop pool were great! We would definitely stay here again!

Partner

6/10

Pleasant

08 Jul 2026

Loveleen

There were a few areas where we felt the experience did not fully meet the expectations we have come to associate with the Hyatt brand. The service, in particular, could use some improvement. At all restaurants, the wait times for food was too long and there were moments where it felt like the staff could have been more attentive and proactive in checking in with guests.

We also found that accommodating dietary preferences was a challenge. As guests with specific dietary needs, we hoped for more guidance, flexibility, and willingness from the team to help create suitable options. A more personalized approach in this area would have made the dining experience much better.

Overall, we had a nice stay and enjoyed many aspects of the resort, but we expected a higher level of service and hospitality from Hyatt. With some improvements in staff training, restaurant efficiency, and guest accommodation, this property has the potential to deliver the elevated experience guests expect from the brand.

Partner

6/10

Pleasant

08 Jul 2026

Robert

The staff was very friendly and helpful and then that’s about it. The food selections and quality were meh…just our preference. The Advantage Club we didn’t feel was worth the money. The perks, menus and the beach experience was really not much different than those who opted out of paying for it. Example: the Advantage Club menu poolside is hot dogs, “questionable” beef hamburgers, veggie wraps, tacos and chicken wings. If you didn’t pay for advantage club your menu is hot dogs, “questionable beef hamburgers, fajita nachos, tacos…ect. When you get to the beach there is an area of beach chairs with their own private pools that you would THINK would belong to the Advantage Club members but their not…you have to pay even extra for those. Again, the staff and waiters were excellent and I don’t want to take anything away from them.

Partner

4/10

Poor

08 Jul 2026

Dimitare Todorov

The main issue at this property was the quality of the food. Main buffet restaurant had food that was sitting out for long time, not fresh and appealing. Poor choices and sad looking plates. The coffee shop was another mystery. While they had a great coffee machine, the people working it were more interested in talking to each other than to help the people waiting. I gave up on coffee for the time I was there as the coffee in room was awful as well. The Italian restaurant was a joke. Their spin on Italian food is criminal. The Asian on the roof top was ok. The food truck was closed every time we tried to check it out.
I’m surprised this property meets the minimum criteria to operate as a Hyatt. The only decent meal we had was outside the hotel in a restaurant called Rosa Negra.
Dear Hyatt, you broke our hearts but our love for Mexico is untouched.

Friends

10/10

Exceptional

08 Jul 2026

Faouzi

More restaurant options

Partner

8/10

Excellent

07 Jul 2026

Gabrielle Williams

Overall beautiful hotel for a great value and friendly staff. Breakfast buffet was great and so was the sushi restaurant. Honestly was a huge fan of the fact this hotel isn’t directly on the beach as it made you feel like you were going to a new location when you took the shuttle to the beach club which was also beautiful! Special shout out to the Vantage Club staff Roberto, Conception, David, and Capy. You guys rocked! Betel was also an awesome bar tender.

Partner

10/10

Exceptional

07 Jul 2026

Malik

Amazing Stay everything was perfect

Partner

8/10

Excellent

07 Jul 2026

Joan

Staff were polite and very accommodating

Family

10/10

Exceptional

07 Jul 2026

Eteri

The rooms are very nice and clean

Partner

8/10

Excellent

07 Jul 2026

Michael

Pros- Great property well kept, Great drinks with the vantage program, Great food, Relaxing vibe.

Cons- Entertainment is definitely lacking and not on a beach.

Partner

10/10

Exceptional

07 Jul 2026

Selen

Just using for the infinity pool at rooftop required some extra deals like not upgrading your room etc. I couldnt see any info about that on your website. It must be more clear.

Partner

4/10

Poor

06 Jul 2026

Be very careful when booking this property as it is not indicated that the property is not complete. Only 1 of the 2 towers is completed. Driving up to the property, you see the incomplete tower falling apart, and looks like it has not been managed for quite some time. You arrive to a less than welcoming front reception, bell hop. With the exception to having VIP access as it brass booked which is the saving grace to have a more palatable check in called the vantage club. Great selection of top shelf liquor. Then it starts even fall apart even more. Had 2 attempts at getting the key cards to work to finally have maintenance let us in. Rooms are spacious however you can really see and hear the poor construction of the building. The exposed concrete make it feel it is still in its finishing stage. You can see old water stain embedded in the concrete. The walls separating the rooms are so thin that we can hear the guy next door and his TV all day and night which affected when we xan actually sleep. The food was marginal at best with the exception to the 4th of July buffet dinner. Inkyvhas 3 restaurants that had very limited tables with minimal occupancy if the tower. Service staff were not interested in being attentive and long wait times for drinks. Pools were visibly unmaintained and falling apart. When packing to end the stay, found that housekeeping stole a compression bag and concierge simply didn't want to replace it with a reimbursement and accused that I can't prove it

Partner

6/10

Pleasant

06 Jul 2026

Priscilla

I felt like some of the workers didn’t wana work

Partner

4/10

Poor

06 Jul 2026

GILBERTO

Hotel look like is under renovation not good selection of food , we stay one night and decide to change for another hotel

Family

10/10

Exceptional

06 Jul 2026

Joseph

We had a wonderful stay and would definitely recommend this hotel. The food was consistently excellent, the service was friendly and attentive, and the pools were beautiful and well maintained. The entire property was clean, relaxing, and made for a fantastic vacation.

The only drawback is that the beach is not within walking distance of the hotel. A shuttle runs approximately every 20 minutes to take guests there, which requires a little planning. However, once you arrive, you're rewarded with a beautiful private beach club that has a great atmosphere, comfortable seating, excellent service, and makes the trip well worth it.

Overall, we had an excellent experience and would happily return.

Partner

8/10

Excellent

05 Jul 2026

Ayobami Alfred

The premises was adequately utilized, courteous staff, weather control outdoor pools, clean room, and dedicated workers.

6/10

Pleasant

05 Jul 2026

Marycarmen

Everyone was super nice and welcoming , I think I didn’t like that I had to keep seeking our room maintenance when it came to refilling the fridge

Friends

8/10

Excellent

05 Jul 2026

Emily

This was a perfect quick getaway for 4th of July weekend! The property is beautiful but the beach club was the BEST! Beautiful views, with the options to lounge, play in the waves or chill in the pool. Mr. Daniel made our time at the beach club super relaxing! He's so kind and anticipated our every need. The food was delicious everywhere! We seriously didn't have a bad meal. Our only concern is the property is changing owners in mid-August 2026 so it's unclear how that will affect future stays when Hyatt pulls out.

Partner

10/10

Exceptional

05 Jul 2026

Cathy

We got a great deal on this trip through Expedia and benefited from being Expedia VIPs as it got us access to the vantage club at no extra cost. That meant we could access the beautiful rooftop infinity pool (don’t know that anyone was really checking there) and the restaurant at the beach club which I loved. The hotel layout is a bit strange as when you walk in you are really looking at the majority of the resort. Not being on the beach wasn’t as big a deal as I expected as the shuttle bus came every twenty minutes and was just a five minute drive. The Beach Club was great. Influencers were tripping over each other there on our first visit! Food was good overall - better than is typical of all inclusives. Staff were consistently helpful and friendly. The room was clean and comfortable and the bathroom was impressive! The hotel was about to change hands during our stay, from Hyatt to Mondrian. The only thing we didn’t love was being pitched on attending a vacation club presentation at check in. Overall a wonderful experience and recommended.

Partner

10/10

Exceptional

05 Jul 2026

Wesly

During my day at the resort, I really enjoyed it. They made it almost impossible to leave. Great hospitality great environment great people. I love this so much that I’m coming back on my birthday next year in April.

Partner

4/10

Poor

04 Jul 2026

YOONJEONG

깨끗한 환경과 방 청결상태도 너무 좋았음
비수기라 그런지?3개의 레스토랑만 운영됨.
그 중 이탈리안 레스토랑에서 예약 관리하는직원과 메니저에게 전혀 프로페셔널한 모습을 받지못했음 직원 서비스 교육이 시급해보이는데 매니저부터가 서비스 마인드가 없음….
코코 카페 디저트 놓는 곳이 오픈형이라..파리랑 벌레들이 날아다님… 그래서 하나도 먹지 못했다 디저트 다양성도 없고 끌리는 게 하나도 없었다….
점심 뷔페는 메일 똑같진 않지만전체적으로 매일
동일한 메뉴로 제공됨
Breakfast 뷔페는 대체적으로 먹을 게 정말 없음
매우 실망한 건 비치 클럽에서 하루 종일 있을 수가 없음 비치클럽에서 제공되는 음식은 vip만 제공된다며 추가금을 내야함….
이미 ㅇall-inclusive에 그만큼 돈을 냈는데 추가금을 내고 meal을 먹어야한다는 게 어이가 없어서 호텔로 돌아가서 런치뷔페 먹음..
비치는 호텔에서 차로 10분도 안 걸리는
거리지만 호텔 앞에 비치가 있었더라면 더 자주 갔을 것 같다
Bar가 여러 군데 있어 이용하기 편리햇음… 수영장 pool도 만족
재방문은 하지 않을 거고 주변한테 추천 안 함

Partner

10/10

Exceptional

04 Jul 2026

Jaunae

This was an amazing resort, I took a solo trip for my birthday and everything was perfect. Amazing food, great activities, and beautiful views.

Self

8/10

Excellent

04 Jul 2026

Enrique

Recomendado al 90%

Partner

10/10

Exceptional

04 Jul 2026

Taha

The staff was amazing, the place was beautiful! The food was okay but I’m not a picky eater! I came solo, I would definitely come back here again with some people or just a girl!

Self

10/10

Exceptional

03 Jul 2026

Kelli

the staff, everyone was great! including angel, alexandra & caesar for being so active in everyday activities! the food was delicious & drinks were perfectly made! the rooms are gorgeous with the ocean view! i would 1000 percent go visit again!! thank you everyone at hyatt vivid ♥️

Self

10/10

Exceptional

03 Jul 2026

Mina

Very cool

Family

10/10

Exceptional

03 Jul 2026

JOHN

The rooms were nice, and the staff was great about refilling the fridge. All the pools were nice. The lunch and breakfast buffet was excellent. Overall it was a very good vibe.

Friends

10/10

Exceptional

03 Jul 2026

Cristal Lopez

This place is amazing!!! The staff were super helpful, friendly, funny, and overall awesome! check-in was quick and easy! the room was clean and spacious, the staff was always there to help and answer any questions , the food was very delicious and they had a good variety! the pool was nice and the bars were always good! the vibes were great, 10/10 would book again ✨

Partner

10/10

Exceptional

02 Jul 2026

Janelle

1) consideration shud be given to accept early check-in, perhaps at a cost. Really not nice to be traveling for hours & have to wait hours for a room at standard check-in time of 3pm 😖
2) staff service was exceptional at all restaurants & bars. Even when a deficiency existed, they were quick to make amends, & boy did they make up for it.
3) food was tasty & good, closest to feeling at home. So many options to choose from, something for all palates.
4) those bar tenders, great job guys!!
5) excellent idea to have the coco lounge open 24 hours to satisfy cravings & for those who missed dinner.
6) room was on point, exceptionally clean. All amenities within was of ‘A’ grade status
7) plenty activities/entertainment to keep everyone entertained.
8) pool was always clean & server there worked extremely hard. Can't remember his name but he was there the 1st & 2nd to last day.
9) staff are a bunch of very hard working, respectful individuals who shud be tipped for their attentive & on point service.
10) though the property is not beach front, there were no issues catching the shuttle that runs every 20 minutes, to get to their private beach club (shared beach). Staff there were very friendly and helpful. Lunch is also available, though we left before then. The beach club view was very scenic, picture perfect.
11) great idea for Mexican craft night market.
Hyatt, though the check-in was shoddy, we forgive you….you owe us NOTHING! Thank you! Truly live up to your brand

Partner