Name: Paradisus Cancún All Inclusive
Address: Bulevard Kukulkan Km 16.5, Cancun, 77500, MX

Paradisus Cancún All Inclusive

Cancun (and vicinity) · Mexico

Bulevard Kukulkan Km 16.5View location

100 reviews shown

10/10

Exceptional

25 Jul 2026

Dailerys

El baño estaba muy dañado

10/10

Exceptional

24 Jul 2026

Chris

The resort is amazing.. our ac was not working so they gave us a new room the following day.. staff very helpful.. not much waiters on the beach but if you ask to send somebody they will come.. seaweed was a problem but seems to be a problem over the past several years.. it's really a natural disaster.. it's literally changing the beautiful beaches and blue water. food was amazing!!!
Overall place was excellent.. one of the best in Cancun

8/10

Excellent

24 Jul 2026

Leticia

Property is beautiful, food was good, but there were premium menu items not included in the all inclusive that were very good. Staff was a hit or miss some were very attentive and some were just there. I rate a 8/10 overall. We had a blast and property was very clean.

10/10

Exceptional

21 Jul 2026

Bianny

Muy recomendado, las atenciones, la comida, el lugar para niños, todo fue excelente.

Family_with_children

10/10

Exceptional

21 Jul 2026

Kevin

Great experience!

Friends

10/10

Exceptional

21 Jul 2026

Kevin

Very nice property, has everything you need from restaurants, shops, gym, hospital, spa and outdoor activities, multiple bars. Got greeted with refreshing wet towels to drinks at the door check in was seamless and quick. Room was nice we had ocean view it’s beautiful. Bathroom is fantastic. Food is delicious great stay.

10/10

Exceptional

20 Jul 2026

Alejandra

Everything was wonderful. From the food to the staff to the amenities. A great place to wind down and relax.

Friends

8/10

Excellent

20 Jul 2026

Deidra

Pros: I vacationed with my kids(22,11 & 4)this past week. Fernanda was our family concierge. She single-handedly made our trip! She was hospitable, courteous, and on top of everything!! She was warm and friendly and we got a great experience due to all of her suggestions.
The Blueagave Tequileria was a great lunch and way to start our vacation, Atilano was a great server! He was hospitable and offered help and suggestions. Perfect accommodations for my kids and I.
Gypsy from Kidsdom was a vibe!! The foam party was a blast for me and my 4 year old
Edgar at Capella was extremely hospitable
The branzino was delicious and he kept the Chardonnay flowing.
Our final dinner was definitely a great one!!
Cons: I found that my family sort of stuck out like a sore thumb in certain places. In the Gastro Hall I saw several tables get serviced or offered something surrounding me, but I was not. Also at the pool kids were offered popsicles, but my kids were not. I'm not sure if it was a language barrier or not but that selective tension was definitely noticed and if anything were to deter me from coming back it would be that.
Everyone that was helpful warm and hospitable went above and beyond; it was just those few bad apples in a bunch.
I hope the next beautifully bronzed family that comes does not feel that slight tension that I felt. Despite all this, it is a phenomenal resort, the amenities were endless, the aesthetic was fantastic, and it definitely was an experience!!

Family_with_children

10/10

Exceptional

20 Jul 2026

Albina

Best resort and service we ever had!!
Thank you

Family_with_children

10/10

Exceptional

20 Jul 2026

Marcela

Location, amenities plus facilities outstanding. It’s a 5 ⭐️ Hotel.

Partner

10/10

Exceptional

19 Jul 2026

Yaimara Pena

El hotel está increíble, las habitaciones espectaculares. Todo muy muy limpio y organizado. El confort del hotel espectaculares increíble. El staff de animación en especial Pedro nos hicieron pasar un rato agradable. Los bartenders muy amables y eficientes. Los restaurantes especializados son top pero los preferidos de mi familia fueron el italiano y el vibra. 100 % recomendado

Family_with_children

6/10

Pleasant

18 Jul 2026

jorge de

El personal del hotel no está atento para las atenciones del cliente. Las condiciones de la habitación estaban muy malas, no servía el aire acondicionado. La caja de seguridad tampoco servía y el servicio a la habitación era extremadamente malo.

Family_with_children

10/10

Exceptional

18 Jul 2026

Pablo

This is the 3 time we come and everything was amazing ! The beach was beautiful and they upgraded us to ocean view ! We had great service in the pool from Aurelio and Baltazar which go above and beyond and always with a smile ! The buffet was also amazing both in breakfast and dinner !

Family_with_children

6/10

Pleasant

17 Jul 2026

Bhupendra

Its a beautiful Property. Staff made it great. Downsides and there is almost no entertainment and even if so, its lack-luster.

Hot lobby was a huge drawback for us. Food was okay.

Property and staff saves the day for this resort.

Family_with_children

10/10

Exceptional

17 Jul 2026

Janet

Fantastic staff and amenities! We felt spoiled!

Partner

10/10

Exceptional

16 Jul 2026

Tracy

Had a wonderful stay, it was a mother daughter getaway and one of our favorites. Will definitely be going back!

Family_with_children

10/10

Exceptional

15 Jul 2026

israel

Everything was a perfect walking distance from the room, a change from other resorts where restaurants and pool were located far from room. The food, staff, and experience was excellent!!! Will definitely return!!!

Family_with_children

10/10

Exceptional

15 Jul 2026

Tony

Very kid friendly.

Family_with_children

10/10

Exceptional

14 Jul 2026

Lizbeth

All the staff were very kind, respectful and helpful. The hotel is very family friendly, the kids pool area was perfect for small kids as well as pre-teens. We were a group of 9 in our family with 3 adults, (1)3yr.old, (1)6yr.old, (1)9yr.old, (2)12yr.olds, and (1)15yr.old. Everyone enjoyed all the amenities, but we were disappointed to find out that the arcade is not yet opened. Unfortunately, they don’t mention this anywhere and I didn’t find out until I asked upon arrival. The Kidsdom area es very small and indoors with no AC, not something I would recommend if your kiddos are not used to the humid and extreme heat. Other than that everything else was very nice and enjoyable. Shout out to Cynthia, the absolute best waitresses at the buffet! She is amazing, kind, friendly, fast, efficient and doesn’t forget a single thing. Pascual and Javier at the buffet are also great at the buffet. Can’t leave out chef Miguel, during the morning shift who makes the best red chilaquiles ever! Thank you for everything Paradisus Cancun! We will definitely be back soon!

Family_with_children

10/10

Exceptional

14 Jul 2026

GURMUKH SINGH

I am writing to share my feedback regarding my recent stay at your property.
Overall, the property was beautiful and very clean, and I found the staff to be exceptionally friendly. I especially wanted to mention that the Family Concierge service was completely worth it and made our stay most comfortable. Thank you Galdino!

I do have a few small notes regarding the evening atmosphere. There was not much going on with the nightlife, as the DJ ended early, and we noticed the pool closed around 6:00 or 7:00 PM.

Thank you for a wonderful stay, and I look forward to visiting again.

Family_with_children

6/10

Pleasant

13 Jul 2026

Laura

We loved all of the options for swimming. There were many pools to choose from. The gym was also a great addition.

Service was slow mixed-sometimes attentive, other times, I couldn’t find anyone to order food from. In general, the food was not good. My daughter became ill on the second day from it

My review went from 4 stars to 3 because when I went to check out, I was charged an additional $40 for the cabana when I was told by two people it would be $100. I asked for an itemized receipt, and they refused to provide it to me or tell me what the extra charges came from. They simply stated it was from “drinks,” but I don’t drink alcohol. Due to the lack of transparency and withholding of this information, it left a bad impression.

The beach had too much seaweed to swim in most days. I understand this is out of the hotel’s control, but the cleanup effort didn’t look like it was doing much. Next time, I would choose somewhere else. It was very beautiful though.

Family_with_children

10/10

Exceptional

11 Jul 2026

Jasmine Calderon

Mis hijas y yo nos llevamos una muy linda experiencia.

10/10

Exceptional

11 Jul 2026

Jorge Mosquera

Great hotel

Partner

10/10

Exceptional

11 Jul 2026

Alvaro

Everything was perfect.

Jared, our concierge was very knowledgeable and helpful.

We appreciated the fact that the room would het cleaned several times a day.

The resort also gifted us a small handmade heart to bring home.

Family_with_children

10/10

Exceptional

11 Jul 2026

Louis

Very good overall

Partner

10/10

Exceptional

10 Jul 2026

eduardo

We loved everything about Paradisus. Just the hotel itself designed like a Cenote, it really felt like if you were in a cenote. The pools, drinks at the pool so good, our own shady bed on the beach. Wow! Best room we have ever had in a hotel, ocean view, balconies. Couldn’t ask for more. Every one wad so helpful, especially our consierge Fernanda, she helped so much, the perfect personal assistant, she and everyone at the hotel made us feel so comfortable. We will come back for sure.

Family_with_children

6/10

Pleasant

09 Jul 2026

Vanessa

I left this resort feeling disappointed because it didn't live up to the expectations we had for an all-inclusive vacation.

My biggest complaint was the vacation club presentation. We agreed to a 45-minute presentation, but we were kept there for an hour and a half. We had just finished enjoying the spa and had planned the rest of our day around the time we were promised. Keeping guests that much longer without respecting their time was frustrating and put a damper on our vacation.

Room service was another disappointment. Every order, no matter how small, took about an hour to arrive. The restaurant food was average at best, and after a couple of days the menus felt repetitive with very little variety.

Our daughter also lost her camera during our stay. While the staff was attentive and did try to help us find it, it was never recovered.

The spa itself was relaxing, but parts of the hydrotherapy area need maintenance. Unfortunately, the experience was overshadowed by the lengthy sales presentation afterward.

Our kids were excited about the arcade, but it turned out to be more of a small game room with basic games they can play anywhere. We were also underwhelmed by the entertainment options during our stay.

The rooms were beautiful and modern, but the air conditioning repeatedly shut off while we were away. Every time we returned, the room was hot and had to cool down all over again.

The best part of our stay was the staff. Every waiter and bartender we encountered was

Family_with_children

2/10

Poor

09 Jul 2026

Martin

I’ve been to many resorts in cancun over the past 10 yrs. Never had I had such a terrible experience with a resort as I did here. I will start with the staff not knowing the schedule for many things. Servers having rude attitudes and always seemed in a rush. If you want to sweat your brains out, go right ahead. There is no AC other than your room, which out of the 3 rooms we booked, we had to call because 2 of them were not working. There is no activities at night other than karaoke or Ginger bar (which the AC was set at 78 degrees) it was hot and humid and there was only a few people. I can’t imagine being there when it’s at full capacity. The Expedia pictures of the pool are from the top tier side which is renovated. There is one swim up bar which has pieces of the tile falling apart. Stay away from this place.

Family_with_children

6/10

Pleasant

08 Jul 2026

Sanyo

I am only given 1500 word max.
Resort clean and beautiful. The food lack freshness and temperature was cold. Food seemed premade and reheated and sauced up when ordered. We opted out of family concierge when asked if we wanted to upgrade. Didn’t seem hard to navigate by myself and book reservations. Didn’t try upgraded experience at restaurant due to fear of bad quality. Opted out of Bali beds again fear of bad food. That’s $250.

24hr ice cream and coffee cafe was great! The staff was nice and great!
Medical staff on site was great and came in handy when my son became ill.
I booked resort because of brand and name and the food I had was underwhelming. Was going to book Sal Steak but it’s adults only and I didn’t want to leave my son. He could also enjoy the steak menu too. I think that needs to change.
Egg stations only where I ate for breakfast for hotter fresher meal. Lunch buffets had hard and inedible proteins.
No good protein avail in inclusive. Never been to a resort where a steak not included. I’ve been to many small and large resorts and this resort left me dissatisfied with my vacation and choice.

Family_with_children

10/10

Exceptional

08 Jul 2026

Manuel

Omar was always friendly and polite

Family_with_children

10/10

Exceptional

07 Jul 2026

Jovana

I loved everything about Paradisus Cancun. The resort is beautiful, elegant, and spotless, and the staff is amazing. My beach view room was fantastic. This was my fourth trip to Cancun, and Paradisus is the best place I have ever stayed.

Family_with_children

10/10

Exceptional

07 Jul 2026

Oren

We had an incredible experience at this hotel. Thank you!

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Mary Ann

The Best Hotel in Cancun period. The staff the people in the restaurant and everyone works in the hotel are very professionals. Amazing stay in the hotel and can't wait to comeback soon.

Friends

4/10

Poor

07 Jul 2026

Ana

Rooms are big and spacious.
Buffet could use some work. Work got cold super fast.
Room delivery shouldn't take an hour when the resort wasn't that full.
Views were good.
The seaweed isn't their fault per say but the man on the tractor kept stopping and really didn't do much to help the situation.
My a/c broke 3 times on the first day and that was such a big inconvenience as it was super hot temps last week.
Would I return - absolutely not.
The food choices/quality /taste was the biggest let down. Only restaurant worth going to was Blue Agave and Armando was the best waiter there. For breakfast Vibra was the best option and Julio/Noe were the best waiters there.

Family_with_children

10/10

Exceptional

07 Jul 2026

Vasilika

Everything was excellent. Food as good all the restaurant was amazing.

Family_with_children

10/10

Exceptional

06 Jul 2026

Houda

Amazing experience for me and my two kids we loved the whole experience from walking inn to leaving every one was helpful outstanding decoration food treatment the location of the hotel and comparing to others that I visited previously this is the best

6/10

Pleasant

06 Jul 2026

Daniel

Good stay but with operational flaws unexpected for this price. Room service missed 2 days and towels required prompting (I hate complaining). It left me wondering if we had offended someone? Buffet greens looked days old, steak cost extra, and Blue Agave served BBQ sauce instead of typical fresh pico de gallo. Pool lacked a walk-up bar; ordering via tablet took too long. Pizza bar under construction or was closed all week. Missing pool bar tiles are sharp for kids, and poolside smoking forced us to move. Vibe suits honeymooners or small kids, not so much teens. Highlights: Quick check-in, gorgeous grounds, great sargassum removal, fast drinks. The staff is an absolute credit to the resort! Shirley at the buffet is awesome and you can tell she loves life! She’s always smiling! Javier sets tables with absolute precision. Their great work doesn't reflect the operational flaws. As scuba divers, we care deeply about marine conservation. The resort kept light pollution low for nesting turtles (great job), but tourists harassed them by trying to touch them and take pictures with flash photography. Mamas fled back to lay eggs in the water where they won't survive. It was heartbreaking. The resort should add educational warning signs with pictures for non Spanish/ English speakers at the lobby and beach entrances. I expected slightly more for the high price even in the off-season. The staff is the resort’s best asset by far. (Turtle pictures taken from a distance. No flash)

Family_with_children

10/10

Exceptional

06 Jul 2026

Grace

This was a last minute trip but we were pleasantly surprised! The facility was lovely, beach was amazing, and food was good…and we can be picky about food. Noticed there was inconsistency with staff communication…for example booked a massage with a staff member but when I went to the spa for my appointment they had no record of it. But overall we were very happy and so surprised we were actually able to swim at a Cancun beach! Will def be back!

Family_with_children

10/10

Exceptional

06 Jul 2026

Manuel

Great and friendly customer service from Omar mi mayordomo .

8/10

Excellent

06 Jul 2026

Nora

The stay was great for the most part. Just some of the people trying to sell you packages can be very pushy, which disrupts your peaceful stay. After you decline the services they get angry or annoyed. We already paid a good amount of money to stay there and people should not be pushing you to spend more money multiple times a day. Another thing, they give a bunch of coupons in a little booklet to use around the hotel but if you try to used them the price of things doubles, which makes them useless. It seems that every one it’s trying to take advantage of you. I did not like that!!!

Family_with_children

2/10

Poor

05 Jul 2026

katrina l Harden

This was a horrible vacation… There was no activities for me and my family to take part of.. It was not kid friendly, due to no activities on the resort.. Everything close down at 11pm, so me and my family had nothing else to do

Family_with_children

10/10

Exceptional

05 Jul 2026

Johanna

Amazing hotel! Great service

10/10

Exceptional

05 Jul 2026

Mourad

Clean room , and great service from the staff.

10/10

Exceptional

05 Jul 2026

Marildi

We stayed at this hotel with our family for 5 days, and everything was perfect from start to finish. The staff was incredibly friendly, professional, and always willing to help. The food was delicious with plenty of great options every day. Room service was excellent, and the cleanliness throughout the hotel was outstanding.

Our entire family had an amazing experience, and we would definitely come back. If I had to rate this hotel from 1 to 10, I would give it an 11! Highly recommended

Family_with_children

10/10

Exceptional

05 Jul 2026

Melissa

Beautiful views, property, staff were so friendly ,everything was amazing!

Partner

10/10

Exceptional

04 Jul 2026

Samantha

We are just back from an amazing vacation at Paradisus Cancun, everything was amazing. It's a perfect spot, the facilities are great, the staff absolutely amazing, the good was great... We upgraded to the Reserve which I highly recommend. If was honestly the perfect holiday.

8/10

Excellent

04 Jul 2026

Michael

Everything was beautiful and clean. Staff were all lovely. The food was great, especially for an all inclusive. It was sometimes difficult to make reservations for the various restaurants. Make sure to bring enough cash for tips staff and taxi drivers. The hotel does not carry much cash for change.

Family_with_children

10/10

Exceptional

03 Jul 2026

Bing Jie

We really enjoyed our stay at this hotel. Everything was very clean, and the food was excellent with a wide variety of choices. The buffet was different for breakfast, lunch, and dinner, and the menu changed every day, which kept every meal interesting.

The Wi-Fi was excellent throughout the resort, even on the beach, which was a pleasant surprise.

The only small downside was that the kids' water park was a bit small. However, for adults, I highly recommend this hotel. Its location is fantastic—you can enjoy both beautiful sunrises and stunning sunsets every day, which made our stay even more memorable.

Friends

10/10

Exceptional

02 Jul 2026

Joanna

The staff was very kind and the place was very clean. We had a wonderful time.

Family_with_children

10/10

Exceptional

01 Jul 2026

Yanerlis

El staff y la atención excelente

Partner

10/10

Exceptional

01 Jul 2026

Kayla Noelle

Love love love the hotel, the staff. everything was perfect

Family

8/10

Excellent

01 Jul 2026

Ileana

Overall, the resort is great. Compared to when I visited several years ago, I felt the food was better back then. That said, what truly makes this place special are the staff and the amenities. Every staff member we encountered throughout our stay was exceptional, providing friendly and attentive service that made our experience memorable.

Family_with_children

10/10

Exceptional

30 Jun 2026

Randal

The hotel amenities are amazing; restaurants are easy to get reservations to, delicious food, beautiful beaches and pool. We stayed in the Reserve and I would recommend staying there for the added amenities and conveniences. Fernanda was our concierge for this stay and she was amazing. Booked all of our reservations and was there for all of our questions and needs.

Family

8/10

Excellent

30 Jun 2026

Vilson

Great Family resort

Family_with_children

10/10

Exceptional

30 Jun 2026

Aiyaz

It was an excellent resort
Alejandro and Francisco are awesome in the Castor Hall and Alejandro in 24/7 cafe along with Rosalinda are excellent people. We were trying thankful for them

Family_with_children

10/10

Exceptional

30 Jun 2026

Peter

My 7th stay at Paradisus. I stayed in the Reserve area/ for adults only. The best resort, I've stayed, and in Cancún, over the years, I've vacationed at Wyn***, Hya**, Secr***, Hilt***, Prince** resorts, and while all fine resorts, Paradisus is EXCELLENT. The facilities are spotless, NO damp smell, public restrooms are impeccable. The best staff, all were professional, courteous, accommodating, speak English better than I speak Spanish, I never got referred to someone else when I asked for anything. Omar, my comceire, took care of everything. Dinner reservations, excursions, room service, Bali bed reservations, etc. The food is top shelf, as is most liquor ( I like Scotch whiskey and DeWars 12 was always available as well as Hendricks gin for excellent martinis) the couple traveling with us does not drink alcohol or wine, and the staff brought special coffee drinks, afternoon fruit mocktails, flavored teas. Because its all inclusive at a higher level, there were no hidden up charges. In Sals steakhouse, there were specific items that were additional, but it is an independent restaurant, and the extra charge items were clearly marked, as well as explained by the server. If you're looking for a luxury vacation, not a destination trip, the Melia chain is the best.

Family

10/10

Exceptional

29 Jun 2026

Jose Ayan

El Hotel es hermoso!! La comida espectacular. El personal del hotel es increíble!!! Ellos hacen lo posible para que los huéspedes disfruten al máximo, 10000/10

Family

10/10

Exceptional

29 Jun 2026

Gina

Everything was great. Families are not allowed to eat at the Steak House which was a bit discouraging. Other than that everything was great.

Family_with_children

8/10

Excellent

29 Jun 2026

TONYA L

This property is absolutely beautiful. Ruben, at the front desk, was extremely helpful. This is an all-inclusive property; however, there are a lot of upcharges on menus, poolside beds, etc so be sure you are aware of this. All restaurants require a reservation. Definietely upgrade to the ocean view - well worth it!

Friends

10/10

Exceptional

28 Jun 2026

Candice Brooke

We travel often to Cancun and have stayed at many different properties over the years. This was the best by far! The staff goes out of the way to make you feel like the most important person in the world. The layout of the property is so well thought out and absolutely stunning. If I could give them a higher rating I would. Israel our private concierge made us feel like royalties. Very family friendly and great for couples too. You don’t want to miss this one!

Family_with_children

10/10

Exceptional

28 Jun 2026

Michael

Here’s a review that sounds genuine and balanced while highlighting what stood out.

Our family had an outstanding stay at Paradisus Cancún. From the moment we arrived until the day we left, the service was exceptional. Every staff member we interacted with was friendly, professional, and genuinely seemed to care that we had a great experience.

The resort itself is beautiful, well-maintained, and exceptionally clean. Our room was comfortable, the pools and common areas were spotless, and there were plenty of amenities to keep everyone entertained and relaxed.

The food exceeded our expectations for an all-inclusive resort. We enjoyed every restaurant we visited, and there was a great variety of options throughout our stay. The bars also offered excellent drinks, and service was consistently quick and attentive.

What really made this resort stand out was the people. The staff’s hospitality and attention to detail created an experience that felt welcoming and effortless.

We would absolutely stay at Paradisus Cancún again and would highly recommend it to anyone looking for a relaxing, high-quality all-inclusive vacation in Cancún.

Family_with_children

10/10

Exceptional

27 Jun 2026

Ruggieri

My family and I stayed at the Paradisus Resort for 8 days and had a wonderful time! We’ve been to Mexico from the US six times however this was our first time staying at a resort with a child. Not only was our child mesmerized by the stunning decor and live plants all throughout the resort but he was in love with the staff who were all incredibly friendly and accommodating. Everyone was kind, helpful and always acknowledged you with a greeting and asked how your stay was going. This was especially the case with our Family Concierge, Omar who was the highlight of our trip! Not only did he provide 10/10 service for my family and I but he was incredibly kind to us and made sure all of our needs were met including dinner reservations, daily activities, maintenance issues and housekeeping requests. I even fell sick one day and he made sure medicine was delivered to my room and checked in on me via text throughout the day (on his day off!). He also had flowers, fruit and a beautiful card delivered to the room as I wanted to celebrate my husband for Father’s Day. Lastly the room was very spacious and accommodating for a family of three as there was a second room for additional space so none of us felt congested. If you are a family, please book with Family Concierge and ask for Omar, as this service was incredibly helpful and made vacationing with a child more enjoyable.

10/10

Exceptional

27 Jun 2026

Dipti

Excellent

Family_with_children

6/10

Pleasant

27 Jun 2026

Ronald

The hotel itself is beautiful. We first visited about 10 years ago, and they have done a wonderful job remodeling and maintaining the property. Everything was clean and well kept, and the food was good.
Unfortunately, the service did not meet our expectations. While a few staff members were friendly and helpful, many seemed unwilling to assist and did not provide the level of hospitality you would expect from a resort in the service industry.
We traveled as a group of 12 and were excited to return after speaking so highly of our previous experience. Sadly, we left disappointed. We were told the hotel was only operating at about 30% capacity, yet there were multiple occasions where we were turned away from restaurants because we didn’t have reservations—even though the restaurants appeared nearly empty.
Overall, the property itself is beautiful and worth visiting, but the lack of accommodating and welcoming service took away from what could have been an excellent experience. I hope management addresses these issues, as this resort has so much potential to provide an outstanding guest experience.

Family_with_children

10/10

Exceptional

26 Jun 2026

Leyanis

We had an absolutely wonderful stay! This hotel exceeded all of our expectations. The property is stunning—beautifully designed, immaculately maintained, and spotless throughout. Every area, from the rooms to the pools and common spaces, was exceptionally clean and well cared for.

The food was outstanding, with a fantastic variety of delicious options that exceeded our expectations every day. The amenities are excellent and provide everything you could possibly need for a relaxing and enjoyable vacation.

What truly made our stay unforgettable was the incredible staff. Every single team member went above and beyond to ensure we were comfortable and had everything we needed. Their professionalism, kindness, and genuine hospitality made us feel welcomed from the moment we arrived until the day we left.

The level of service is truly top-notch and reflects the pride the staff takes in this beautiful resort. We highly recommend this hotel to anyone looking for an exceptional vacation experience. We can’t wait to return!

Family_with_children

10/10

Exceptional

26 Jun 2026

Andrew Tyler

Great Place. Attracted very good clientele while we were there.

Family_with_children

10/10

Exceptional

26 Jun 2026

Roy

Paradisus Cancun was a great resort for our family vacation! We visited in June traveling with an 8 and 10 year old. Our family thoroughly enjoyed our stay!

If you are traveling as a family, I highly recommend the Family Concierge service. Omar, our concierge, was fantastic! From the start, he helped us select a new room when the one we were assigned wasn’t to our liking. He even upgraded us to a two room suit! Throughout our stay, Omar was always connected providing daily summaries of the resort schedule and answering any questions we had. He made reservations at all the restaurants and even reserved the balibeds by the pool. We were celebrating our anniversary as well and Omar added special touches to make our experience even more memorable. I highly recommend his services!

Family_with_children

10/10

Exceptional

26 Jun 2026

Angelica

We had a great time at this location and they had daily activities for the kids and adults.

8/10

Excellent

25 Jun 2026

Dilan

Everything was pretty good except the service at this place. The service is very slow very very slow. It will take a long time to get drinks and food and restaurants. Reservations are bad. Each restaurant can only serve 6-7 tables at a time.😤

Family_with_children

10/10

Exceptional

23 Jun 2026

Nikhil

Had a great time at this resort. Accommodating a large group of almost 30. Recommend this resort to everyone!

Family_with_children

8/10

Excellent

23 Jun 2026

Satish

Above all good

Family_with_children

8/10

Excellent

22 Jun 2026

YANKIEL

Family_with_children

10/10

Exceptional

22 Jun 2026

Heidi

The property was well kept the staff and everything was great . My kids love the buffet and the ice cream shop that they have at the hotel available 24h. Love it

Family_with_children

8/10

Excellent

22 Jun 2026

Jonathan

Restaurant food was good, but at most restaurants and the buffets kids will struggle. Room service was good accurate and quick for a resort.
Rooms are very small do not have more than two in a room it’d be like your flight there…. Tight.
Workers maintaining property all the time but you can tell the ocean air wears it down.
Over all I’d give it a B+

Family_with_children

10/10

Exceptional

22 Jun 2026

Kimberly

Clean nice place

Partner

8/10

Excellent

22 Jun 2026

Wenhao

Can add more seafood

Family

10/10

Exceptional

22 Jun 2026

Lorena

I absolutely enjoyed my week stay at this resort! Great food, great drinks, very clean, and friendly staff. Our server Alejandro was phenomenal. Resort exceeded my expectations. I will definitely be back.

Family

10/10

Exceptional

21 Jun 2026

Dario

High standards.
First time trip to Mexico for my wife and I, the reserve was nice and quiet for our honeymoon.

Very nice and friendly staff.
Our Concierge Fernanda was awesome, very friendly, anything we wanted reservations for she was on it. We had a problem with our room and they moved us without question.

My wife's diamond earring fell out while having a massage, we were in the spa pool when staff found us a while later and gave it to her before she had even noticed it was missing..

Family members had warned us about going to mexico: \"Don't eat XYZ, don't drink the ice, dont drink anything that doesn't come out of a bottle\" etc. We ate and drank with zero worry about Ice or anything like that and had zero issues. Their standards are clearly very high and food safety very good.

Our room was nice and clean and refreshed daily by housekeeping. The tropical theme inside the pyramids is very nice.

My two issues:

The bartenders putting way too much ice in our drinks lol. I know ice is cheap and it IS hot but as someone who never drinks, It shouldn't take 5 drinks for me to feel a buzz lol.

And the upselling when out for dinner or even getting a massage felt a bit much considering the price we already paid just to be there. I get they're just trying to make money but still.

But all in all it was a very nice resort, safe, high standards, nice (and hardworking) staff, and I would definitely go back in the future.

Partner

10/10

Exceptional

21 Jun 2026

Virginia

My husband and I came for our honeymoon and had Fernanda as our concierge the entire trip. She was amazing and set up our daily itinerary with restaurant reservations , excursions, and activities. The staff were so attentive and awesome . It was truly paradise ! We’ll be coming back for sure !

Partner

10/10

Exceptional

20 Jun 2026

Nashelly Del

The staff was wonderful! From check in to check out we had a lovely experience. Our room was kept very clean and stocked with towels, water, etc. the staff at the restaurants and the coffee shop were a delight, they made us feel right at home! We are definitely coming back.

Family_with_children

10/10

Exceptional

20 Jun 2026

Angelica

Loved customer service! They were all humble and kind.

Family

10/10

Exceptional

19 Jun 2026

Chelsea

Rooms were spacious and very clean, great food choices with several restaurants to pick from. Pools were clean and big. Staff was so friendly and helpful the entire stay, would recommend this property to family and friends!

Partner

10/10

Exceptional

18 Jun 2026

Kelli

We love this place. This is the only place we stay in Cancun

Partner

10/10

Exceptional

18 Jun 2026

Binepal

We had an amazing stay at Paradisus Cancún! The resort is beautiful, the food was excellent, and the staff went above and beyond to make our birthday trip special. Highly recommend for anyone looking for a relaxing and luxurious vacation.

Partner

10/10

Exceptional

16 Jun 2026

Emad

Nice hotel and staff. I recommend getting the concierge service our experience has improved a lot since we got it and our host Fernanda was caring and very helpful . Nice restaurants especially the Italian restaurant was amazing. The sea view was beautiful!

Family_with_children

4/10

Poor

16 Jun 2026

Leena

Paradisus Is a resort I am okay not visiting again. We had a lot of issues. First off, it’s extremely hot inside the hotel (lobby, dining areas in our rooms). The AC would not go below 68 degrees in our rooms. We would wake up sweating. Also, the kids zone was never open which was disappointing to our children. Also, the dining options weren’t that great. Food had no taste or flavor.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Hazel

Customer Service was excellent, the wait staff and bartenders were some of the friendly people we have encountered during any stays in Mexico.
Our room was always cleaned and restocked within a short time frame.
The ocean view was great and the pool was beautiful and very well maintained. The grounds/gardens were beautiful.
The only downfall was the food, the speciality restaurants were not that good at all. The buffet was a great morning place to eat but you had to be careful about the food being cold.
We put in a repair order for our room but never got it fixed while we were there.
Would we go back...yes but would need to figure out a different food.

Partner

10/10

Exceptional

15 Jun 2026

Pedro

Since day one we were treated really great by everyone. Will definitely come back

Family_with_children

10/10

Exceptional

15 Jun 2026

Luz

Me encantó 100% recomendable

Family_with_children

10/10

Exceptional

14 Jun 2026

Gennaro

Great property that was perfect for our family.

Family_with_children

10/10

Exceptional

13 Jun 2026

sheryll Payumo

We had an incredible stay at Paradisus. The resort was absolutely beautiful, clean, and staff was so generous. We loved our spa experience, but the jacuzzi should be warmer. The gym and the equipment was very nice and it was so clean in there as well. As for the restaurants, we loved Kao, Santé for dinner and Vibra for breakfast! The buffet was also great but hit or miss on some days as they would run out of some items so early. Capella was Italian, could be better and service seemed a bit rushed there. Sals steakhouse was amazing! The 24 hour ice cream
always ran out of ice cream by 10pm, but their coffee was delicious! The snack restaurant by the pool had good food, but one day they didn’t open until 2:00 pm. Get the burger there it’s the best! As for the rooms, they were nice and clean, however, we did have some issues with our power going out the first night, light fixture issue the second night, and temperature in our room was a bit warm that we had to have the fan on at all times. As for our concierge, Israel was wonderful! He was on top of all our requests at all times and always went above and beyond for us. He was the best! Overall, 10/10 and we will definitely be back!

Family_with_children

10/10

Exceptional

13 Jun 2026

Noel

My family and I had a wonderful stay at Reserve Tower. The service was exceptional, and the atmosphere was peaceful and quiet throughout our visit. Our room was spotless, beautifully maintained, and offered stunning views that made our stay even more enjoyable.
Restaurants high end.
A special thank you to Galindo, our concierge, who took outstanding care of us from start to finish. The concierge service operates through WhatsApp, which was incredibly convenient, and Galindo was always quick to respond, coordinate requests, and ensure everything we needed was taken care of promptly.
His attention to detail and genuine care made us feel welcomed and valued. We truly appreciated the excellent hospitality and look forward to returning in the future. Highly recommended!

Partner

10/10

Exceptional

13 Jun 2026

Lema

⭐⭐⭐⭐⭐
Our family just returned from an incredible 11 night stay at Paradisus Cancun, and we are already talking about when we can come back!
What truly made this vacation unforgettable was the amazing staff. A huge thank you to Bernardo, Armando, Pascual, Alejandro, and Seferino from the Gastro Hall. They welcomed us every day with genuine kindness and warmth and truly made us feel at home. Their service was exceptional, and seeing their friendly faces became one of our favorite parts of each day.
A special shout-out to Anna, the bartender closest to Aqua Marina. She was absolutely wonderful—always friendly, attentive, and making delicious drinks with a smile.
We also want to recognize the entertainment team, especially Mauricio, Daniel, and Giovani. They made the most fun crafts and activities for our family and helped create memories that our children will be talking about for a long time.
Our concierge, Faredeh, was fantastic. She helped coordinate all of our dinner reservations and made everything seamless from start to finish. Her attention to detail and willingness to help made our stay stress-free and enjoyable.
We also want to give a special thank you to Ivan from Guest Services. He truly made our whole trip by taking the time to come say hi and chat with us whenever he saw us around the resort. His friendliness and genuine interest in making sure we were having a great time made us feel incredibly welcome and added a personal touch that meant so much to our family.

Family_with_children

2/10

Poor

13 Jun 2026

Akilah

While the staff are generally friendly, courteous, and attentive, positive customer service alone does not offset several recurring issues that impacted the overall guest experience. These included extended wait times, frequent elevator outages, excessive noise during the evenings, and disruptive maintenance activity during daytime hours.

Additionally, guest rooms do not include microwaves, making it difficult to reheat room service meals, which often arrived lukewarm or cold. Unfortunately, this was a recurring issue throughout my stay.

During the wet season (typically May through July and often extending into August), the beach appeared to receive limited maintenance. As a result, the private beach was not particularly inviting, and many guests, myself included, were discouraged from swimming or spending time by the water.

While a few menu items at the restaurants were enjoyable, the overall dining experience fell well below expectations. On multiple occasions, dishes were returned because they lacked quality, flavor, or proper preparation.

Having previously visited in 2020, I was disappointed by the noticeable decline in the property's overall standards and guest experience. The difference compared to my prior stay was significant.

Self

10/10

Exceptional

12 Jun 2026

Jinjoo

Beautiful resort inside and out. It is definitely an older building, but the interior is amazing. Aqua Marina was one of the best restaurants and overall food was okay. All the evening shows were great. Staffs are nice and very helpful. Quick room service and response to all the requests. I would recommend this resort!

10/10

Exceptional

10 Jun 2026

gustavo

food and staff were amazing

8/10

Excellent

10 Jun 2026

Feliberto

Food could off been better and wish there was more variety for kids. But overall it was a good vacation at the resort. Will go there again

Family_with_children

10/10

Exceptional

09 Jun 2026

Edgar

Erick M. and Carolina from Family Concierge were absolutely amazing. Upgrading to the Family Concierge service was one of the best decisions we made during our stay. We came to celebrate my daughter’s birthday, and they went above and beyond to make her feel special every step of the way.

From arranging a private dinner and thoughtful gifts to beautiful decorations, they truly made the celebration unforgettable. They were available 24/7, always ready to answer questions, assist with requests, and ensure everything went smoothly. It felt like having a personal guide throughout the entire trip.

Their attention to detail, professionalism, and genuine care made all the difference. I highly recommend Erick and Carolina to anyone considering the Family Concierge experience. They exceeded every expectation and helped create memories that our family will never forget. ⭐⭐⭐⭐⭐

Family_with_children

8/10

Excellent

09 Jun 2026

Stephanie

Clean rooms, helpful staff, very pretty resort. Food just needs a lot of work.

Family_with_children

10/10

Exceptional

09 Jun 2026

Stephen C

The resort was beautiful, staff were very friendly and helpful and everything was very clean