Paradisus Cancún All Inclusive

Mexico , Cancun (and vicinity)
CANCUN, Bulevard Kukulkan Km 16.5
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75 reviews shown

10/10

Exceptional

10 Jun 2026

gustavo

food and staff were amazing

8/10

Excellent

10 Jun 2026

Feliberto

Food could off been better and wish there was more variety for kids. But overall it was a good vacation at the resort. Will go there again

Family_with_children

10/10

Exceptional

09 Jun 2026

Edgar

Erick M. and Carolina from Family Concierge were absolutely amazing. Upgrading to the Family Concierge service was one of the best decisions we made during our stay. We came to celebrate my daughter’s birthday, and they went above and beyond to make her feel special every step of the way.

From arranging a private dinner and thoughtful gifts to beautiful decorations, they truly made the celebration unforgettable. They were available 24/7, always ready to answer questions, assist with requests, and ensure everything went smoothly. It felt like having a personal guide throughout the entire trip.

Their attention to detail, professionalism, and genuine care made all the difference. I highly recommend Erick and Carolina to anyone considering the Family Concierge experience. They exceeded every expectation and helped create memories that our family will never forget. ⭐⭐⭐⭐⭐

Family_with_children

8/10

Excellent

09 Jun 2026

Stephanie

Clean rooms, helpful staff, very pretty resort. Food just needs a lot of work.

Family_with_children

10/10

Exceptional

09 Jun 2026

Stephen C

The resort was beautiful, staff were very friendly and helpful and everything was very clean

Family

8/10

Excellent

08 Jun 2026

Ariana

Everything was amazing, we loved entire aesthetic. However, we ran into some staff that was very helpful and some that were not. Most of our issues were with the restaurants. They would turn us around saying we needed reservations when that wasn’t true. All of the bar staff was very nice and fun. Our favorite was Juan. Kao was our favorite restaurant experience there. My friend went to Cal and loved it as well.

Family

10/10

Exceptional

06 Jun 2026

Robert

Amazing 5-day vacation at the resort (5/5). Loved Kao and Capella restaurants for dinner as well as the buffet and Vibra restaurant for breakfast. 2-bedroom suite was awesome with three bathrooms. Whole family satisfied. Pools and bars were great. Only issue is the amount of seaweed on the beach but still wouldn’t stop me from returning 😀

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Frank

Perfect for family

Family_with_children

8/10

Excellent

05 Jun 2026

Whitney

We had a wonderful stay with our family (w/ young kids!). Facilities were beautiful and clean! Staff were very friendly and helpful. The highlight of our stay was our concierge, Fernanda, she was absolutely amazing and so helpful. She made our stay feel effortless and was so on top of things which made a big impact on our experience. She was in regular communication and easy to connect with, let us know of resort happenings daily, made all of our dinner reservations ahead of time, reserved us cabanas, set up a special welcome and later a birthday delivery for my husband, took care of everything related to our lagoon sunset cruise, and made sure we were taken care of completely from beginning to end. Our overall experience would not compare without her! She was so easy to communicate with and we saw her daily around the hotel. THANK YOU Fernanda, you're the best!
Some opportunity for growth in the resort: not all of our friends had the same experience. Some of us were given welcome drinks upon arrival, others were not. Our concierge was fantastic, but our friends had the opposite experience and no service from their concierge. Some of us were given a coupon booklet for things around the resort, and others were not. Would be nice for consistent experience for all. The food could also be elevated. We tried most of the restaurants and buffet and it was okay but nothing too great, seems like a lot of the same basic food. We also wished we could take stuff to go and eat @ the pool

Family_with_children

10/10

Exceptional

04 Jun 2026

Salvador

Excelent food, drinks, amenities.

Family

10/10

Exceptional

03 Jun 2026

Daisy

Amazing hotel! Highly recommended!!!

Partner

10/10

Exceptional

03 Jun 2026

Osniel La

Devén mejorar en la comida y más a área con música

10/10

Exceptional

02 Jun 2026

Lillian

It was amazing! The ocean front room is GORGEOUS. All of the staff is super attentive and kind. Our next trip back will be to here.

Friends

10/10

Exceptional

02 Jun 2026

Edgar

Everything was good nice experience staying in this hotel

Family_with_children

10/10

Exceptional

02 Jun 2026

Fernando Pacheco

Booking with Expedia helped me get a complimentary room upgrade.

Family_with_children

10/10

Exceptional

01 Jun 2026

Shruti

Amazing property, clean, perfect for families! Aljandro at cafe and Gastro were both super nice and pleasant to deal with. They both went above and beyond. I will be coming back here for sure. Such a luxurious hotel and with lots of activities.

Family_with_children

10/10

Exceptional

01 Jun 2026

Jasmin

This place is so beautiful. I would 100% go back. The service was amazing, friendliest staff ever. Food was amazing. The bartenders were great. Loved this place so much, wish we would’ve extended our trip longer if I would’ve know how great this place was

Family

10/10

Exceptional

31 May 2026

Erol

10/10

Partner

4/10

Poor

31 May 2026

Natalia

The food needs more salt and the resort needs new management.

Partner

10/10

Exceptional

30 May 2026

Walisa

My daughters and I just returned from an incredible stay at Paradisus Cancún, and I cannot say enough wonderful things about the staff and service.

A special thank you to our Family Concierge team, Alejandro and Rommel They were attentive, responsive, professional, and genuinely cared about making our stay memorable. Whether it was answering questions, assisting with reservations, or helping us navigate the resort, they consistently went above and beyond. They made us feel welcomed and valued from the moment we arrived until the day we departed.

The entire staff throughout the resort was exceptional. From the restaurants and bars to housekeeping and guest services, everyone was friendly, hardworking, and eager to help. It is clear that Paradisus has built a culture centered around hospitality and guest experience.

One suggestion I would love to offer is the addition of QR codes for staff tipping. We frequently found ourselves wanting to recognize and reward outstanding service, but we simply ran out of cash. There were several amazing team members we would have loved to tip and thank personally. A secure QR code option would allow guests to easily show appreciation to staff members even when they don't have cash available. I truly believe it would benefit both guests and employees.

Thank you, Paradisus Cancún, for a wonderful graduation celebration trip with my daughter and her friend. We made beautiful memories and look forward to returning in the future.

Friends

10/10

Exceptional

29 May 2026

Sarah

Our concierges, Galindo and Natalia were very efficient with their care and with making reservations with amazing restaurants. The hotel rooms were clean and the staff were all welcoming.

2/10

Poor

29 May 2026

Natalie

Muy mala experiencia con este hotel. Llevo varios días intentando recibir un reembolso que me prometieron y hasta el día de hoy sigo sin recibir mi dinero ni una confirmación clara. Me dijeron que enviarían el reembolso por transferencia bancaria, pero cada vez que pido información solo recibo excusas y retrasos.

Lo más decepcionante es que me pidieron eliminar mi reseña negativa para poder “ayudarme” con el proceso del reembolso. Accedí y eliminé la reseña de buena fe, esperando profesionalismo y cooperación, pero después de hacerlo dejaron de ser claros y sigo sin solución.

La falta de comunicación, transparencia y seguimiento ha hecho toda esta situación muy frustrante. Solo quería recuperar mi dinero y recibir un servicio honesto.

They charged me for a room I never confirmed about . Never AGAIN

Partner

10/10

Exceptional

28 May 2026

Darlenys De los Reyes

Todo muy espectacular ,las comidas la atencion ,recomiendo el hotel volveria a ir muchas veces

Friends

10/10

Exceptional

28 May 2026

maritza

Family_with_children

10/10

Exceptional

28 May 2026

Elizabeth

Food was good, pool was great, and staff was very helpful. Julie from guest services was especially helpful during our stay. Had a great time!

Partner

10/10

Exceptional

28 May 2026

Jesus Jovanni

We recently stayed at this all-inclusive resort and had a wonderful experience overall. The property was beautiful, clean, and very well maintained. The staff throughout the resort were friendly, attentive, and always willing to help, which made our stay even more enjoyable.

The food options were excellent with a good variety of restaurants and cuisines to choose from. We especially enjoyed the fresh breakfast selections and evening dining experiences. Drinks were consistently good, and service around the pool and beach was fast and welcoming.

The rooms were comfortable, spacious, and cleaned daily.

Overall, this was a relaxing and enjoyable vacation, and we would definitely consider returning in the future. We would recommend this resort to couples, families, or anyone looking for a stress-free all-inclusive getaway.

Family_with_children

10/10

Exceptional

28 May 2026

Sulamita

I stayed for 6 days and I wish I could have stayed longer. The resort is absolutely stunning and the rooms were so nice! The staff is very very kind, helpful, polite and just make the experience ever better! Is most definitely in my top favorite places I have stayed.

Friends

10/10

Exceptional

27 May 2026

Curstin

Staff very attentive, very clean resort! Food was good for an all inclusive!

Family

10/10

Exceptional

27 May 2026

Bashar

Great experience! We loved everything and especially the coffee shop and the ice cream place
They are very thoughtful! They gave us a handmade gift before we left!!

Friends

10/10

Exceptional

27 May 2026

Juan

Un Hotel fabuloso. El personal super atento con empleados especiales. Comidas excelentes. Un estadía magnifica.

Partner

6/10

Pleasant

27 May 2026

Alexis

Beautiful place the view is amazing however did not like that the golf course wasn’t open to the guests for whatever reason, the bar at the hotel closed at 11 so at that time it’s kind of like ok time to go to sleep the pool bar closing at 5 or 6 is also not to my liking.Also first day we got there my group goes to the pool bar we hadn’t even had 1 drink when I asked for 5 shots one for each person in my group and I was denied getting a shot due to a random lady that I didn’t know being drunk I’m all for cutting people off if they’re too wasted but what did that have to do with us we had literally just asked for our first drink of the day. Also the food itself not the best but not the worst overall I give the place a 6.5 out of 10 nice place to relax and get away but could definitely do way better in many aspects

Family

10/10

Exceptional

26 May 2026

Lizette

We had an amazing time and experience! All the staff was great specially Aurelio, Victoria, Vyenna, Edgar, jorge with the activities. The room service was great. Our air consditioner was not working the first 2 days but they were so quick to check and fix it. The only downside we had was that everything closed too early and we don’t want to go every night to the strip at a club. We mainly wanted to enjoy our time at the resort.

Family

10/10

Exceptional

26 May 2026

Leticia Martinez

Great place.

Partner

10/10

Exceptional

25 May 2026

Asad

Wow! Loved this place! We will be back for sure. We go to Cancun ALOT! :-) … and we have stayed at many resort. This is now in our top 3 for sure. It has been recently renovated and everything is new, clean, and nice! Pool is great for kids and adults too. We loved our beach facing Canabas! Food at the speciality restaurants is delicious! If you can upgrade to the concierge level… it is totally worth it. We had Galdino and Natalia help all throughout and it was so convenient! They set us up with a Sunset cruise that we had never done in our trips to Cancun… it was phenomenal to watch the sunset on the Lagoon on a boat. If you decide on this resort, you will love it! Overall 5 Stars!

Family_with_children

10/10

Exceptional

24 May 2026

Evelyn

Clean room best staff

Family

10/10

Exceptional

24 May 2026

Tyler Joseph

The property was amazing, beautiful and super clean. Alberto at the check in made us feel so welcomed, and like family! Jehu at the bar next to the pool was our favorite, he was so attentive and even made us a delicious mango margarita!! I would say this property is great for families looking for lots of kids activities and entertainment, or those looking for a peaceful relaxing trip. I would say I was disappointed with the entertainment for adults, and even just night life! I traveled with my fiancé and found ourselves bored most nights.

10/10

Exceptional

24 May 2026

Beatriz Jenny Ascarruz Herrera De

I loved the staff and service a lot! They were very helpful, friendly and welcoming all the time. All the hotel was very clean and the pool staff always make you enjoy your vacation with their attention. I recommend this hotel.

Family

10/10

Exceptional

24 May 2026

George

10/10

Exceptional

23 May 2026

Breanne

We absolutely loved our stay at Paradisus! Immediately upon arrival the staff were so incredible and friendly. Our room was so gorgeous! Felt like it was straight out of a travel magazine. The room was clean and the beds were comfortable! The cleaning staff set out the cutest robes and slippers for our boys. It was adorable! The food was great! We ate mostly at the Gastro Hall buffet because it was easy with the kids. So many good options! We frequented the 24/7 ice cream shop a few times a day, which was a total hit for the kids! The kids pool is great. We had so much fun swimming! I would recommend this resort 1000x. We’ll definitely be back!

Family_with_children

10/10

Exceptional

22 May 2026

EDUARDO

10/10 service. Amazing beach view suite. Room cleaned twice a day. Amazing staff. Great pool/beach.

Partner

10/10

Exceptional

22 May 2026

Gabriel Joseph

We had a wonderful experience at Paradisus Cancun! The resort is beautiful, the atmosphere is relaxing, and the service has been fantastic from start to finish. The staff truly made us feel welcomed and cared for throughout our stay. We’re so grateful for such a memorable vacation and would gladly come back again!

Partner

10/10

Exceptional

21 May 2026

Huong Ngoc Thanh

Amazing

Partner

10/10

Exceptional

21 May 2026

Katie

This has been our third time at this hotel, two
prior remodel and just this past week. Our family loves this hotel, every time we’ve came with kids grandparents and friends. A very big shoutout to Baltazar from the pool area who has served us all 3 trips and goes above and beyond with customer service. Also shoutout to David, Rodrigo, Edgar from Capella, Horacio, Hermes and Melin who also helped us throughout our visit. It was nice to come back post remodel and see familiar faces who greeted us warmly. Loved the attention to detail. Rooms clean and beautiful decor. This time we celebrated our anniversary and we truly felt it throughout our stay. The spa as always beautiful and great massage. The gym upgrade was nice and loved the yoga room. I do wish they had yoga classes as I am a yoga teacher and would love to take a class on vacation. The new kids play area and kids water area my kids enjoyed. We can’t wait to come back.

Family_with_children

8/10

Excellent

20 May 2026

Cristopher Junior

Pool was 5 foot deep with plenty of space, swim up open bar and slides for children in the pool for kids. Beautiful resort, the staff was amazing all kind and very helpful.Rooms were cleaned and organized we were given fresh towels everyday also a restock on snacks and water if we were running low on the items.

10/10

Exceptional

18 May 2026

Alina

Hotel was very nice. Room was exceptional. Food was average tasting for all inclusive, but there were plenty of options offered.

Business

10/10

Exceptional

17 May 2026

Cosette

This resort is absolutely stunning. I understand why they call themselves The Icon. The property is so grand and luxurious and in great location. We had the pleasure of staying at Paradisus Cancún in the second week of May for our anniversary. Our concierge Javier (Javo) was professional and friendly and took excellent care of us. He arranged dinner reservations, secured pool-side day beds and recommended activities daily. The service from ALL the staff was top notch. Our room at The Reserve exceeded our expectations and the view was perfect. We were sad to leave but will be back! Thank you!

Partner

10/10

Exceptional

17 May 2026

Oscar

Great staff

Family

10/10

Exceptional

13 May 2026

Yelso

Everything about this place was amazing! 10/10 experience. The staff went above and beyond and the service was honestly wow from beginning to end. The room was clean, the atmosphere was beautiful, and everyone made us feel so welcomed. I would definitely stay here again and highly recommend it to anyone visiting. Perfect for families and such a relaxing experience overall!

The only thing I would improve is the beach cabana reservation system. It would be much more convenient if guests could reserve the beach cabanas in advance instead of having to go in person the same day to request one.

Family_with_children

10/10

Exceptional

12 May 2026

Carley

Had such an amazing time thanks to Rommel! He made sure we were taken care of with everything the entirety of our stay. Had an amazing spa experience and massage. The resort is super clean and well maintained. Food is great. Special thanks to Jorge at the Italian restaurant and Roger at the steakhouse. Amazing service. Also Errick and Melvin at the pool bars were amazing as well as David the concierge at the pool. Would not have been the same without Rommel!

Friends

10/10

Exceptional

11 May 2026

Miriam Elizabeth

We loved our stay. We will be back!

Family_with_children

10/10

Exceptional

10 May 2026

Olga

The property was amazing beautiful well located and clean. The food was good but the staff attention was exceptional. Alejandro was our private concierge he went above and beyond to ensure we had an amazing trip, I celebrated my bday and he truly went above and beyond. Would reccommend this experience to anyone also traveling with kids.

Family_with_children

10/10

Exceptional

08 May 2026

Luis

Abril de 2026

Llevé a mi esposa de luna de miel a Paradisus Cancún, en la sección The Reserve.

Escogí este hotel por la estructura de pirámide, algo que lo hacía interesante y único en un lugar donde hay variedad de hoteles… y no me equivoqué. Desde que llegamos, mi esposa se quedó sin palabras; quedó enamorada del lugar. Dato curioso: la estructura principal con techo de cristal fue inspirada en un cenote.

El mejor servicio que recibimos fue el de nuestro concierge llamado Sergio. He went above and beyond para cumplir, satisfacer y exceder nuestras expectativas. Siempre estaba un paso adelante. Si les toca Sergio, no duden en dejarle saber sus peticiones, porque de alguna forma, si estaba en sus capacidades, las cumplía. Siempre fue respetuoso y amable conmigo y con mi esposa. Servicial, atento, siempre con una sonrisa y dispuesto a ayudar.

Nos encantó la experiencia. Restaurantes y buffet deliciosos. Gracias a Sergio y a todos aquellos otros empleados que fueron amables con nosotros.

Honeymoon approved por nosotros; recomendado 100% para pasarla bien y relajados.

Partner

10/10

Exceptional

06 May 2026

Sanjeeb

Great view, suitable for family, staff are great, pool are good, pool bar are good, food are ok need more portion on restrauant, on check in the front desk guy told us we are not allowed to go to couple of restaurants I don’t know why but when I booked no one mention that to me, buffet are ok! Coffe and ice cream area are clean and good, activities are good, there was no dance floor, pool table was not in good condition, need one more bar inside like ginger bar!

Family_with_children

10/10

Exceptional

05 May 2026

Thiago

My family and I stayed at the resort for 6 days. Everything was great!! We booked through the Expedia and we got room upgrade, we had the lagoon view and they put us at the room with a beach front view … room was very clean, they clean the rooms 2x a day … never had this before … we had 24 hours room service which was pretty fast, staff was very helpful and kind everywhere we go. Pool was nice, lots of space, we went in April, so it wasn’t full of people… they have nice restaurant, food was great, one of the best hotel/resort food we had experience… the only thing I would say could be better was the drinks, not the taste, but the amount of alcohol, we felt we were drinking juice, but in our last day we started to order a shot on the side and we solved the problem. Next time I know what to do.
I highly recommend to other people.

Family_with_children

6/10

Pleasant

04 May 2026

Rabeea

Spa was good and the coffee shop was awesome! We had some issues with resturants being closed, not a lot of options or variety in taste. The Agave had great dinner & Japanese resturant had great dinner aptz. Staff was good throughout- the rooms were a bit musty from the humidty in the hotel room but the views were nice

Friends

8/10

Excellent

03 May 2026

Erika

It was a good stay. They recently updated some things so that was good and the people and service was great. However, some places had small leaks and the air conditioner made a small noise at night. Nothing mayor that should deter anyone from going as it is an older hotel. I used to live in Cancun and used to go there as a child so I’m sure the Reno’s were needed but it’s a beautiful hotel. The greenery is nice.

Family_with_children

10/10

Exceptional

03 May 2026

Niyogushima

The pool was so much enjoyable

Partner

10/10

Exceptional

03 May 2026

Gretel

Amazing hotel. The facility, the service, the decoration, the food. Everything is a 10. Thank you so much my concierge Erick, he made everything so easy for us. I hope to back soon

Friends

8/10

Excellent

03 May 2026

Catherine

Spa message was great, staff was very helpful.

Friends

10/10

Exceptional

03 May 2026

Yamil

Amazing

Family_with_children

10/10

Exceptional

03 May 2026

ASHFAQUE

Awesome place that time period no seaweed

Friends

6/10

Pleasant

02 May 2026

Gabrielle

Nous avons passé un beau séjour dans cet hôtel à Cancun. L’endroit est très propre, les femmes de ménage font un excellent travail et la chambre était toujours impeccable. Les piscines sont magnifiques et bien entretenues, et l’hôtel est superbe avec sa végétation intérieure, ce qui crée une ambiance unique.

Cependant, le service est très inégal. Le restaurant italien et le buffet offrent un excellent service, mais ce n’est pas le cas partout. Le petit café a été particulièrement décevant : boissons mal préparées, qualité variable, et certaines excuses peu crédibles concernant des ingrédients disant être manquant mais pourtant visibles sur le comptoir. L’attitude du personnel y laissait aussi à désirer.

Nous avons également remarqué une différence dans l’accueil selon les clients, un accueil minimal pour nous alors que d’autre client semblaient recevoir un accueil beaucoup plus chaleureux ce qui nous a mis mal à l’aise.

Enfin, certaines expériences au restaurant ont été décevantes, avec des plats ne correspondant pas à leur description. J’ai reçu un plat de pâtes blanche, sans sauce. lorsque j’ai demandé un correction j’ai reçu un plat inondé de sauce soya seulement, se qui n’est pas représentatif a la description.

En résumé, l’hôtel est magnifique et très propre, nous nous sommes bien reposée mais le service manque de constance. Avec des améliorations à ce niveau, l’expérience pourrait être excellente.

Family_with_children

10/10

Exceptional

02 May 2026

Emily

We loved the food usually most all inclusive resorts have mediocre food but the Blue Agave and Italian restaurant were delicious!! Loved the beach and the aesthetic of the resort

Partner

10/10

Exceptional

01 May 2026

James R

Second visit to resort. We visited the third week after reopening. We had a great trip. We used the gym, did several of the sports and cultural activities and some of the evening activities/shows. We appreciated having them available to us. The gym is excellent. We also loved the Bali beds, the coushined chaise lounges, the remodeled rooms and the 24 hour ice cream and coffee. I’d definitely come back!

Partner

10/10

Exceptional

01 May 2026

Victor

This place was beautiful. The staff was very friendly. If you get to the pool side or beach seating with umbrellas by 9am you’ll have which ever seat you want. Keep in mind the beach cabanas are sold separately. Beach is beautiful but be careful there are strong currents. Swim up bar was amazing. Food was excellent many options to choose from, also a few restaurants inside. And if you are looking for excursions you can purchases them near the pool and the place is located literally across the street so you don’t have to taxi or uber anywhere. Very kid friendly. Only regret is not staying longer. I’ll be back!!

10/10

Exceptional

30 Apr 2026

Emily

Stayed here for a week and absolutely loved it. Everything about this hotel from atmosphere, food, service etc. Was amazing. Definitely would come back. All staff was so friendly and helpful.

Partner

8/10

Excellent

29 Apr 2026

Richard

Overall property was clean and staff was helpful. Very family friendly hotel and extremely chill mode. No party vibes

Family_with_children

10/10

Exceptional

28 Apr 2026

Sabine

Our room was really nice. We stayed on the adult only side the Reserve. The only not so great restaurant was Capella the Italian restaurant. Food was mediocre. The lasagna was terrible small and dry from being under the heat lamp forever. Spa pool has seen better days. Also all the spas have no working functions and are not heated. The pool must have a leak since it is not full. It is not even up to the skimmer. Needs work. We still enjoyed our stay but i don't think i would be back

Friends

10/10

Exceptional

27 Apr 2026

Joshua

Paradisus Cancun was nothing short of a dream. From the moment we arrived, everything felt effortless, luxurious, and truly unforgettable. The staff went above and beyond in every interaction warm, attentive, and genuinely dedicated to making our stay perfect.

The resort itself is stunning, with breathtaking views, pristine beaches, and beautifully maintained grounds that make you feel like you’ve stepped into paradise. Every detail, from the rooms to the pools to the dining experiences, was thoughtfully designed and impeccably executed.

The food was incredible, with so many delicious options that we looked forward to every meal. Whether relaxing by the pool, enjoying the beach, or exploring everything the resort has to offer, there was never a dull moment just pure relaxation and happiness.

This trip exceeded every expectation. If you’re looking for a place where everything is taken care of and you can truly unwind, Paradisus Cancun is it. We can’t wait to come back! The only bad part about paradisus was having to leave.

Friends

10/10

Exceptional

27 Apr 2026

Ashna

One of the best properties I’ve stayed in, the staff were so welcoming, the room was amazing - ocean view. The pool was clean and super nice. Everything about the property was excellent and exceeded my expectations.

10/10

Exceptional

26 Apr 2026

Amir

Good

10/10

Exceptional

25 Apr 2026

Yasmin

Very friendly staff. Property very clean

Partner

10/10