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Hilton Cancun Mar Caribe All-inclusive Resort
Cancun (and vicinity) · Mexico
Kukulcan Km 17, Zona HoteleraView location
8.8/10Excellent4,432 Reviews
Cleanliness9.2/10 9.2
Service9.0/10 9.0
Comfort9.4/10 9.4
Condition9.0/10 9.0
Amenities8.8/10 8.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hilton Cancun Mar Caribe All-inclusive Resort
With a stay at Hilton Cancun Mar Caribe All-Inclusive Resort in Cancun (Zona Hotelera), you'll be a 1-minute drive from Iberostar Cancun Golf Course and 7 minutes from Delfines Beach. Make yourself at home in one of the 540 air-conditioned rooms featuring Smart televisions.
Your pillowtop bed comes with down comforters. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free valet parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Spa
Gym
Entertainment
Beach services
Smoking areas
Childcare
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
Green Key (Foundation for Environmental Education)
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 23
Pet max weight (per pet) in lb is 50
Only dogs are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
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Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A damage deposit of USD 300 will be collected before check-in.
We have included all charges provided to us by the property.
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You need to know
- One child 17 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
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Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Property Registration Number 005-007-002593/2025
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Minimal age
18
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Optional fees
- Pet fee: USD 80 per pet, per stay
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Maya Museum of Cancun
0.2 km / 0.1 mi
Nichupté Lagoon
0.6 km / 0.4 mi
Iberostar Cancun Golf Course
0.7 km / 0.4 mi
San Miguelito
0.9 km / 0.5 mi
Oasis Arena
0.9 km / 0.6 mi
Aquaworld
1.5 km / 0.9 mi
Delfines Beach
2.1 km / 1.3 mi
El Rey Archaeological Zone
2.3 km / 1.4 mi
Ballenas Beach
2.5 km / 1.5 mi
Luxury Avenue Shopping Mall
3.5 km / 2.2 mi
Kukulcan Plaza Shopping Mall
3.6 km / 2.2 mi
Marlin Beach
4.1 km / 2.6 mi
Hotel Zone Beaches
4.1 km / 2.6 mi
Tequila Museum
4.5 km / 2.8 mi
El Sol de Cancun
4.6 km / 2.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Hilton Cancun Mar Caribe All-inclusive Resort
100
reviews shown
Anette
Mi segunda vez en este hotel y lo volvería a repetir. Las áreas comunes amplias, piscinas limpias. Los trabajadores muy atentos, servicio excelente. Restaurants muy buena atención. La playa muy bonita. Habitaciones cómodas y muy limpias. El hotel es frecuentado por turismo de USA.
Henry R.
This was my fourth time staying at this hotel, and it continues to exceed my expectations. It truly is a paradise! From the moment you arrive until the day you check out, the staff make you feel welcome with their friendly and attentive service. There’s always great entertainment, and the variety of food is excellent, with something for everyone.
I highly recommend upgrading to the Enclave experience—it’s well worth the extra cost for the added perks. The location is also fantastic. I’ll definitely be coming back for a fifth visit!
I highly recommend upgrading to the Enclave experience—it’s well worth the extra cost for the added perks. The location is also fantastic. I’ll definitely be coming back for a fifth visit!
zan
over all i would recommend this stay. can be cleaner but perhaps the humidity made everything felt more moldy than it actually is.
Sunghee
We had good time. Hope there were more dinning options. Fire works at night time was awesome!
Annette
Like
Nicole
It is a beautiful hotel with great amenities. We enjoyed all of restaurants and the variety available. The pool and beach area are really nice, and you truly do not have to leave the property at all to enjoy your vacation. Highly recommend the Spa as well!! We had a nice relaxing morning there after a day on the water before, so we felt refreshed and ready for the rest of our week.
Would definitely stay here again!
Would definitely stay here again!
Bernadette
We had a pleasant stay at Mar Caribe. The resort was clean, well-maintained, and the staff were friendly and accommodating throughout our stay. For the price, it’s a good budget-friendly all-inclusive option.
The food was just okay—not bad, but not particularly memorable. There was enough variety, but don’t expect gourmet dining. The specialty restaurants require reservations, so I recommend booking them as soon as you arrive because they fill up quickly. Also, keep in mind that the restaurants have specific operating hours, so it’s helpful to plan your meals in advance.
Overall, we enjoyed our stay. If you’re looking for an affordable all-inclusive resort with clean facilities, friendly staff, and a relaxing atmosphere, Mar Caribe is a solid choice. Just set realistic expectations for the food, and I think you’ll have a good experience.
The food was just okay—not bad, but not particularly memorable. There was enough variety, but don’t expect gourmet dining. The specialty restaurants require reservations, so I recommend booking them as soon as you arrive because they fill up quickly. Also, keep in mind that the restaurants have specific operating hours, so it’s helpful to plan your meals in advance.
Overall, we enjoyed our stay. If you’re looking for an affordable all-inclusive resort with clean facilities, friendly staff, and a relaxing atmosphere, Mar Caribe is a solid choice. Just set realistic expectations for the food, and I think you’ll have a good experience.
sun
The staff were friendly, making a restaurant reservation was easy, and the food was delicious.
Noemi Lorena Romo
We loved everything, the building, the staffs, restaurants, food, the pools, the rooms are big and modern! The beach is also beautiful on their side!
Aimee
Great place very helpful
Staff
Staff
Austin James
Clean room, clean property, great service! Alex, works in the buffet was AMAZING!!! Made our family feel welcome and at home each day!! 😁
Ayan
The resort with kids friendly, very beautiful staff was kind and polite.
Manuel Villa
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Krystal Stephanie
Everything was amazing, from check in to checking out.. the staff are on it. They are really there to make your stay easier and enjoyable. I would definitely go back. Room service came everyday and nothing was missing. We lost a few items but thanks to the staff we were able to get everything back.
Sheri
We had a wonderful time! The staff went above and beyond for us every day we were there! This was our first time in Cancun and my son’s (13 yrs old) first time out of the US. My sister joined us and it was just the 3 of us. We got an oven view with a small balcony on the 8th floor. The room nice and clean, balcony was small but the view was spectacular. Here was a lot of seaweed and high winds while visiting, so we only walked the beach and never swam. However, every morning we would watch the sunrise on the beach. Pools were nice but a little warm…but expected when going there in July. Every day they had events/entertainment scheduled. We particularly enjoyed the Mexican Dance show. They were very good dancers and their routine brought tradition and modern together. We booked reservations for each restaurant at night for dinner and our favorite was definitely La Luce Italian Restaurant! We ate there our first night and then booked our last night there. We booked our excursions from the hotel as well so we knew we could trust the companies that were there. Our guy did a phenomenal job!! So good! We made lots of friends visiting from all parts of the world. It was a wonderful experience and hotel for us! Definitely recommend for the location, price, and atmosphere. Food was average at the buffet, but plenty to choose from. Again, excellent service from all staff!!
Alan
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Bartlomiej
Just an overall great stay for families with kids. Restaurants were pretty good and the endless ice cream was a huge plus
Elisabet
Amazing hotel access to the beach, service is excellent. If you go to breakfast in the morning look for Alex Diaz amazing person always available to help us. Thank you Hilton Mar Caribe for your service
Changyuan
It is pretty good view
Nguyen Truong
The room was not properly cleaned before check-in. There was a half-finished bottle of water in the refrigerator and a used cotton swab left near the bed. On my last day (July 7), I was out from 9:00 AM to 6:30 PM, but my room was still not cleaned when I returned. I had to call / go to the front desk before housekeeping came. I hope the hotel pays more attention to cleanliness and housekeeping service in the future.
Mehmet
It is place personal is friendly
Front desk is fast and reliable I love it it is good family place
Front desk is fast and reliable I love it it is good family place
Sharmila
Beautiful property staffs were very helpful
Anuoluwapo
Overall, the experience was great and the kids enjoyed the pool. The adults enjoyed every activity and the water aerobics. The buffet and restaurants were amazing. The steakhouse was the best. The buffets were top tier unlike downtrodden buffet you get in the USA. We didn’t need to find activities outside the hotel because there were lots to do.
Trevor
This property is amazing for both couples and family.
The allinclusive plan is great with a mix of different cusines and the entertainment is awesome. The enclave options is well worth it.
The allinclusive plan is great with a mix of different cusines and the entertainment is awesome. The enclave options is well worth it.
Abdelouahab
Our recent stay at Hilton Cancun Mar Caribe All-Inclusive Resort was absolutely outstanding. From the moment we checked in until the day we left, everything was perfect. The entire stay was seamless, very well organized, and every detail was handled with care.
I would like to thank the entire hotel staff. I don’t want to mention any individual names because every single employee, without exception—from the front desk to the restaurants, the bars, the pool area, and housekeeping—was incredibly friendly, professional, helpful, and always greeted us with a smile.
The hotel truly deserves its stars, and in my opinion, even more. The facilities, the service, the food, and the overall atmosphere exceeded our expectations.
We will definitely come back in the future, and I highly recommend this resort to anyone looking for an exceptional all-inclusive experience in Cancun.
I would like to thank the entire hotel staff. I don’t want to mention any individual names because every single employee, without exception—from the front desk to the restaurants, the bars, the pool area, and housekeeping—was incredibly friendly, professional, helpful, and always greeted us with a smile.
The hotel truly deserves its stars, and in my opinion, even more. The facilities, the service, the food, and the overall atmosphere exceeded our expectations.
We will definitely come back in the future, and I highly recommend this resort to anyone looking for an exceptional all-inclusive experience in Cancun.
Mariam
We had a wonderful stay at this hotel!
The rooms were spacious, clean, and very comfortable. We were lucky enough to get a swim-up room, which was perfect for our family. My kids never wanted to leave the pool, so it almost felt like having our own private pool right outside our room.
Room service was excellent—they responded very quickly whenever we needed anything. The pool staff were absolutely amazing. They were always walking around, checking on guests, and asking if we needed food or drinks. Their service really made our stay even more enjoyable.
The main pool was large, clean, and beautiful.
The beach was nice to relax and enjoy the view, but there was quite a bit of seaweed, and the waves were strong during our stay, so I wouldn’t recommend it for young children.
As for the food, my kids and I are pretty picky eaters, so we mostly ended up eating pasta and fries. However, the breakfast buffet was really good with plenty of options to choose from.
Overall, the hotel, the service, and the cleanliness were excellent. We truly enjoyed our vacation, and we would definitely stay here again!
The rooms were spacious, clean, and very comfortable. We were lucky enough to get a swim-up room, which was perfect for our family. My kids never wanted to leave the pool, so it almost felt like having our own private pool right outside our room.
Room service was excellent—they responded very quickly whenever we needed anything. The pool staff were absolutely amazing. They were always walking around, checking on guests, and asking if we needed food or drinks. Their service really made our stay even more enjoyable.
The main pool was large, clean, and beautiful.
The beach was nice to relax and enjoy the view, but there was quite a bit of seaweed, and the waves were strong during our stay, so I wouldn’t recommend it for young children.
As for the food, my kids and I are pretty picky eaters, so we mostly ended up eating pasta and fries. However, the breakfast buffet was really good with plenty of options to choose from.
Overall, the hotel, the service, and the cleanliness were excellent. We truly enjoyed our vacation, and we would definitely stay here again!
Marshall
Property was good. Nice pools and suites. Only thing lacking was food quality and not enough fun things to do for teens.
Sarah
Getting into the hotel was more work than it should have been.
They had stacks of paper they would search for the guests name and if it wasn't on there then you weren't allowed in. Was absurd. Once my name WAS found and I was allowed on the property I had to wait over 30 minutes to check in.
The front desk attendants were less than pleased with their jobs. They made guests feel as if we were a bother.
The person checking my family in told us NOTHING about the restaurants, pools, hours of operations, where things were located or how to make reservations. VERY DISAPPOINTING. I only found out about an email I should have received by a kind guest in the elevator.
Being harassed around the pool deck by individuals trying to sell excursions was too much. I was there to relax and didn't feel as though I completely could.
Will choose a different hotel next for our next trip.
They had stacks of paper they would search for the guests name and if it wasn't on there then you weren't allowed in. Was absurd. Once my name WAS found and I was allowed on the property I had to wait over 30 minutes to check in.
The front desk attendants were less than pleased with their jobs. They made guests feel as if we were a bother.
The person checking my family in told us NOTHING about the restaurants, pools, hours of operations, where things were located or how to make reservations. VERY DISAPPOINTING. I only found out about an email I should have received by a kind guest in the elevator.
Being harassed around the pool deck by individuals trying to sell excursions was too much. I was there to relax and didn't feel as though I completely could.
Will choose a different hotel next for our next trip.
Steven Bomjin
Overall, it is not bad. I think this resort is getting old. Staff were not very helpful sometimes. Not many staff are working in the pool area serving foods and drinks. We also had big cocroches two times in our bathroom. Foods were ok. It is family-friendly. Water park and kids area are nice. My kid loved them.
mayra
Great place over all
Adil Awad
Great hotel with lots to do. Awesome staff. Check in with Carlos was great. Good food. Lots of activities for families. Only draw back is the beach is filled with seaweed and the hotel does very little to clean. I have stayed at other resorts in the past where a few times a day they will have a motorized cart remove the seaweed. Here I saw a couple of workers trying to fill a trash bucket to remove (a loosing battle during peak seaweed season). Other than that everything is great. Would definitely recommend for families.
Connie
The property was clean. The service was amazing, particularly from the pool bar and the enclave bar and the buffet breakfast. We recommend this. Our teenagers loved it as well.
Alysia
We went for a family vacation and very much enjoyed the stay. The kids enjoyed the restaurants. Hibachi with Tony was amazing. We also enjoyed the nightly entertainment with David and his crew. Overall, the staff was kind and helpful. The facilities were up to date and clean. The resort had everything we could ask for.
Girmachew W Hawariat
The food is good, but there aren't many choices. They only offer one or no activities for adults or kids.
Claudia
Love this hotel, great food and great amenities.. staff is very friendly and helpful. Can’t wait to go back. Food is always available. Truly recommend.
Brenda
This is a solid family resort. We traveled with our 18 year old daughter and did not participate in the kid-centered activities, but it did look like the kids were enjoying themselves. Shows were entertaining. Teens seemed to have fun dancing in the evening. The staff were kind and very grateful for our tips, as we do tip for our drinks and meals. The food: the buffet was a 7/10 and the restaurants were an 8.5/10.
The main issue we had was the communication with housekeeping. We paid $400 for an upgraded room but for two days the room was stocked for 2 people instead of 3. We communicated with the ladies directly and the front desk but it took 2.5 days to get hand soap for the bathroom sinks (we used body wash) and for 3 washcloths. Note: our shower only had a rain-head shower head (having hair to my waist I don't wash daily) and zero counter space in the bathroom due to the huge sinks. There is storage underneath but almost nothing could sit on the counter (not even my travel hygiene bag). I know these are design choices, but just putting that out there for the ladies.
The only other thing we were surprised to find is the lounge areas were still messy when we walked to breakfast in the morning. We have never seen this at our other resorts. I know people go out at all hours, but I've never seen it be messy at that time in the morning.
All in all we are happy with our stay. I really think you get what you pay for at these resorts.
The main issue we had was the communication with housekeeping. We paid $400 for an upgraded room but for two days the room was stocked for 2 people instead of 3. We communicated with the ladies directly and the front desk but it took 2.5 days to get hand soap for the bathroom sinks (we used body wash) and for 3 washcloths. Note: our shower only had a rain-head shower head (having hair to my waist I don't wash daily) and zero counter space in the bathroom due to the huge sinks. There is storage underneath but almost nothing could sit on the counter (not even my travel hygiene bag). I know these are design choices, but just putting that out there for the ladies.
The only other thing we were surprised to find is the lounge areas were still messy when we walked to breakfast in the morning. We have never seen this at our other resorts. I know people go out at all hours, but I've never seen it be messy at that time in the morning.
All in all we are happy with our stay. I really think you get what you pay for at these resorts.
Alfredo
I enjoyed everything!!! I was so sad to leave!! I want to go back ASAP!!
Lorin
The food is amazing. Property is maintained and looks clean. There are not enough chairs and umbrellas around the pools or in the beach. At the pools you have to get staff to hopefully bring you an umbrella and chair so you do not fry in the sun. In the beach there are only a limited number of places unless you pay extra for their Enclave program. Beach is not cleaned and you will not be able to swim.
Worse thing about the property is the fact that they water down the drink. If you order a drink at all of their 10+ drinks you will never get the same. We had to order all of our drinks with two shots of tequila on the side to make them drinkable.
Wait staff was very polite at the beginning. If you didn’t tip them every time you will not get any more drinks for the rest of the day. Be prepared to walk to one of the bars and order yourself or be prepared to tip 2-5 bucks every time.
If room 666 is offered please do not get it. Asked to be moved as every night there was loud noise as you are next to the kitchen/wash area for the staff. They didn’t care if it was 6 am or 11:30 pm they would be loud and don’t care if you wanted to rest.
Worse thing about the property is the fact that they water down the drink. If you order a drink at all of their 10+ drinks you will never get the same. We had to order all of our drinks with two shots of tequila on the side to make them drinkable.
Wait staff was very polite at the beginning. If you didn’t tip them every time you will not get any more drinks for the rest of the day. Be prepared to walk to one of the bars and order yourself or be prepared to tip 2-5 bucks every time.
If room 666 is offered please do not get it. Asked to be moved as every night there was loud noise as you are next to the kitchen/wash area for the staff. They didn’t care if it was 6 am or 11:30 pm they would be loud and don’t care if you wanted to rest.
Elizabeth
Best hotel I ever stayed
Renada
⭐⭐⭐⭐⭐ Excellent stay! The room was clean and comfortable, the staff was friendly and helpful, and everything exceeded my expectations. I would definitely stay here again and highly recommend this hotel.
Gema
It was clean, food was ok at restaurants with reservations but room service food was horrible!
Johnny
The beach view was amazing, the hotel staff was extremely friendly. My family and I really enjoyed the restaurants at the hotel.
Ernesto
Lo rescatable del Hotel es la atencion en los restaurantes por parte del personal. Lo demas, no tuvo relacion Precio/Calidad.
Mas parecia un Hotel de retiro que vacacional. Sin musica en la piscina/playa, la variedad de la comida super pobre, la mesa buffet casi no tenia platos. Y el ultimo dia, en cuento cortan la manilla, no tienes ni opcion de almorzar :/
Mas parecia un Hotel de retiro que vacacional. Sin musica en la piscina/playa, la variedad de la comida super pobre, la mesa buffet casi no tenia platos. Y el ultimo dia, en cuento cortan la manilla, no tienes ni opcion de almorzar :/
Samantha
The room was clean and nice. The staff was very unfriendly. We had an incident on the property.
Rene
This is not a 5-star resort and should not be advertised as one. For the price we paid, we expected the quality and service that we were promised, but that is not what we received. The overall experience was disappointing and did not justify the cost. We left feeling let down. Unfortunately, we will not be returning, and I cannot recommend this resort to others.
Sonia
People are SO NICE, food was ehh, amenities were basic and okay I think for the price you get what you pay for
Joshua Robert
Rooms are great. Pools are great. Beach access is a little inconvenient but manageable. Drinks are great. Staff is great. Breakfast buffet was good and has fruit out. Lunch and dinner buffet could vary a little more and fruit needs to be served at these times as well. Overall a really good experience.
Natalie
We had an amazing stay, and upgrading to Enclave was 100% worth it! The beachfront room, extra attention to detail, and exceptional service made our vacation feel truly special. The bartenders in the Enclave Lounge and Chala Sky Bar were fantastic and always made us feel welcome.
A very special thank you to our Vela Buffet host, Alex Diaz. He went above and beyond—from recommending amazing local spots downtown (which we loved!) to surprising us with a special breakfast on our last morning after learning it was our favorite. Having our fruit, yogurt parfait with honey, and chilaquiles brought to our table made us feel incredibly special.
Also, a huge shoutout to the wonderful women at the Vela buffet egg station. Even with long lines and nonstop orders, they greeted everyone with a smile and were so kind every single morning.
One last thing—please remember to tip the amazing staff if you're able. They work incredibly hard and genuinely go above and beyond to make your stay unforgettable.
We can't wait to come back!
A very special thank you to our Vela Buffet host, Alex Diaz. He went above and beyond—from recommending amazing local spots downtown (which we loved!) to surprising us with a special breakfast on our last morning after learning it was our favorite. Having our fruit, yogurt parfait with honey, and chilaquiles brought to our table made us feel incredibly special.
Also, a huge shoutout to the wonderful women at the Vela buffet egg station. Even with long lines and nonstop orders, they greeted everyone with a smile and were so kind every single morning.
One last thing—please remember to tip the amazing staff if you're able. They work incredibly hard and genuinely go above and beyond to make your stay unforgettable.
We can't wait to come back!
Moshiur
We had a great time at the Hilton and really enjoyed our stay. The staff were super friendly and very helpful. Our room was clean and everything was stocked. There were several restaurants and the food was good. Our favorite was La Luce and Daniel was an excellent server that took fantastic care of our party of 9. The pools were big so didn’t feel crowded and we had easy access to the beach as well. Overall, I would definitely recommended this hotel! Family friendly place to make unforgettable memories.
Hamza
Overall, great experience just a little bit of outdated facility. The drinks could’ve been better as well. There were a little watered down but that’s how most inclusive are. Reservations are a pain in the butt for restaurants but overall it was really fun for the price point.
Cassio
The front desk people were not very helpful, we were assigned an Enclave room but it took them until 4:30 to get the room ready and some of the perks were missing.
When we asked about those perks they told us they would take care but never did.
When we asked about those perks they told us they would take care but never did.
Alexandra
Over all excellent.
Elisabeth
The property was spotless. The staff was incredible. The beach was wonderful and maintained. Great staff taking care of their customers.
Osaze
Very good and family oriented resort. We really enjoyed our stay and plan on coming back
Heidi Jane
Nice staff, could have used some more information from check-in staff. (How to make reservation, possibility to upgrade for the day to try parts of the resort.) But they seem to not be as excited when they find you booked through Expedia.
Restaurant food was outstanding but smaller portions- suggestion- order apps and two entrees. Bring $1 USD FOR TIPS. No place to break bills.
Spa was fantastic!!! Would do the circuit again! Lovely!
Restaurant food was outstanding but smaller portions- suggestion- order apps and two entrees. Bring $1 USD FOR TIPS. No place to break bills.
Spa was fantastic!!! Would do the circuit again! Lovely!
Antonio
This was our first stay at the Hilton Resort, and the first thing we noticed was how clean and well-maintained the property was. We were very pleased with our room, especially its spacious layout and the beautiful bathroom.
We spent some time on the beach, where waitstaff regularly stopped by to check on guests, but we spent most of our vacation at the pool. Reyes and his team provided outstanding service and helped make our experience even more enjoyable.
The buffet offered a good variety of options, and we especially enjoyed the Asian and Italian restaurants, which were excellent.
One of the highlights of our stay was the evening entertainment. A singer named Alexandra performed during our visit, and she was fantastic. She had a great voice, connected well with the audience, and created a fun atmosphere that everyone seemed to enjoy.
Overall, we had a great experience and would definitely return in the future.
We spent some time on the beach, where waitstaff regularly stopped by to check on guests, but we spent most of our vacation at the pool. Reyes and his team provided outstanding service and helped make our experience even more enjoyable.
The buffet offered a good variety of options, and we especially enjoyed the Asian and Italian restaurants, which were excellent.
One of the highlights of our stay was the evening entertainment. A singer named Alexandra performed during our visit, and she was fantastic. She had a great voice, connected well with the audience, and created a fun atmosphere that everyone seemed to enjoy.
Overall, we had a great experience and would definitely return in the future.
Julio Cesar Sosa
too expensive for the quality of service.
HAMILTON
Family friendly, clean and well maintained, nice amenities, good food and very friendly staff. I would definitly stay again.
JunHan
Room Service is too slow.
Pablo
Keep up the Good work
Andraya
Listen to the reviews! Unfortunately, our experience at Hilton Mar Caribe was pretty underwhelming.
The food was below average at best. While it was edible, I wouldn’t say it was good. The drinks were also just okay nothing particularly memorable or special. The bars primarily used bottom-shelf liquor, including the tequila. They did offer upgraded tequila options for an additional charge, but there weren’t similar upgrade options for other liquors.
The rooms looked nice overall, and the beds were comfortable, but there were several maintenance issues. The sink handle was falling off, the toilet seat was loose, and the room had a noticeable moldy smell. We were also surprised to find active construction in the building next door, which was never disclosed to us. Unfortunately, that meant waking up to construction noise every morning.
That said, there were a few bright spots. Robin at the main bar was fantastic! He had a great attitude and went out of his way to make specialty shots for our group that were actually very good. He was definitely a standout staff member and made our experience more enjoyable.
The staff also helped decorate our friend’s room for her birthday at no extra charge, which was a thoughtful touch and very much appreciated.
Overall, while the staff provided some memorable moments, the food quality, room issues, and undisclosed construction made this stay disappointing.
The food was below average at best. While it was edible, I wouldn’t say it was good. The drinks were also just okay nothing particularly memorable or special. The bars primarily used bottom-shelf liquor, including the tequila. They did offer upgraded tequila options for an additional charge, but there weren’t similar upgrade options for other liquors.
The rooms looked nice overall, and the beds were comfortable, but there were several maintenance issues. The sink handle was falling off, the toilet seat was loose, and the room had a noticeable moldy smell. We were also surprised to find active construction in the building next door, which was never disclosed to us. Unfortunately, that meant waking up to construction noise every morning.
That said, there were a few bright spots. Robin at the main bar was fantastic! He had a great attitude and went out of his way to make specialty shots for our group that were actually very good. He was definitely a standout staff member and made our experience more enjoyable.
The staff also helped decorate our friend’s room for her birthday at no extra charge, which was a thoughtful touch and very much appreciated.
Overall, while the staff provided some memorable moments, the food quality, room issues, and undisclosed construction made this stay disappointing.
Cheryl
I had never been to Cancun before and this was a great introduction. The restaurants had good service and food. My room and view were spectacular. Every staff member was courteous and knowledgeable. I would go again.
Elizabeth
I I’ve to go back
Joseph
Super family friendly and very well taken care of property! We would absolutely stay here again!
Justin
First experience at an all inclusive resort. Staff was great and it lived up to the hype. Sadly, 24 hours into the trip i was missing cash from my wallet after room service came. Kind of ruined the vibe. The hibachi and steak restaurants are a must. The rest of the restaurants were hit or miss depending on your food preferences.
William
Wonderful people clean rooms great food fantastic pools right on the beach. Did not want to leave
Eun Jeung
오션뷰도 좋고 큰 기대없이 간 식당들의 맛과 서비스도 좋았어요. 식당 순위는 개인적으로 멕시코식당 > 스테이크 식당 > 뷔페 > 이탈리안 > 일식이었어요. 점심옵션은 뷔페 외에는 풀장 옆 바에사 파는 것만 있어서 차라리 룸서비스가 나았다고 느꼈어요. 체크아웃해도 카페 이용되어 좋았구요. 초등학생이 4일 머물기에는 풀장이나 놀이시설이 시시하다고 느낄 수 있을 것 같아요. 외부 액티비티도 포함한다면 굳이 올인클루시브로 있을 필요는 없다고 보구요. 유아동반 가족이 3박 정도 하면 좋겠다 싶어요. 저는 4박 했는데 모든 식당 이용해볼 수 있어서 만족했어요. 초3 아들은 키즈 클럽의 마지노선 나이같았구요. 다음에 간다면 조금더 물놀이 시설이 다양한 곳에 갈 것 같아요.
Jia
Very nice
Marc
Great property to visit with family. The beach was really beautiful and clean.A lot of fun activities. Food selection was great! Will definitely go again
David Alexander
Great staff. Food was good, but more variety is needed. Italian restaurant wasn’t too great.
Tyrone
Felix was hands down the best bartender I have ever had at a resort and I’ve been to a lot. The drinks were delicious. The Enclave upgrade is totally worth it. The food is just okay. Nothing exciting. Pools are nice.
Amir
Staff and beach
Evelyn Ortega
Best hotel in Cancun by far
Roger Russell
A nice resort with excellent staff, you couldn't ask for more attentive accommodations. The check-in process was the most professional and organized that I've ever encountered at an all-inclusive. The service from the bars and the waitstaff was fantastic, you couldn't ask for nicer or more helpful people. The negative reviews regarding the food here are off base, we never had a bad meal at either the restaurants or the buffet. It's not to say there weren't some negative aspects to our stay but not enough to complain about. The sargassam issue on the beach is real but there's not much they can do as it continously rolled in every day. None of the neighboring resorts were raking it from the beach because unfortunately it's a losing battle. We were unable to reserve a night at the steakhouse since we weren't Enclave but we ate at the other 3 restaurants and they were all excellent. An overall positive experience.
Jesusa
We really have a great family vacation in this beautiful resort On our first day I’ve complained about the noise of the construction/renovation that’s been going on near our room & the front desk lady was very helpful to transfer us to a quiet & better location & when we checked out, she even allowed us for another hour to use the facilities & restaurant, shout out to her, sorry forgot her name.
Thanks Hilton & will continue to patronize your hotels!
Thanks Hilton & will continue to patronize your hotels!
LORENZO BOCCO
Convenience
Tariq
Them was dusty and had flies. That room was so dusty I was sick the entire trip. The room had no AC and was super hot at night I didn’t have one good nights rest. Staff was amazing and super helpful. Food was great at the restaurants especially the Sky Bar. Enclave wasn’t really worth it but I can’t imagine being there without it seeing as how it was the only bright spot for me at times. Never going back due to the dirty ahhh room.
Rosa
We had a great time, staff was so attentive! And I highly recommend a massage by Veronica! She’s amazing!
Maria
Great stay
Samantha
Food was amazing (skip La Luce and instead go to Noriku twice), service and assistance outstanding. Rooms were well appointed and cleaned/restocked daily. Seaweed not a problem for us. With kids, we didn't make full use of the extra bars available to Enclave but the beach side room and balcony was well worth it (and the dedicated check in area). The Enclave 2 bedroom suite is actually adjoining rooms so plan accordingly for having two external doors if you have kids. Dance parties every night at Chama bar meant our room (and every room) had sounds of unreasonably loud music until 10.30pm. In June, we didn't have trouble finding pool side seats with umbrellas for shade. The hotel organized excursions were great.
Book your dinners by going to the concierge right after you check in. They will talk up the \"show\" at Noriko but keep in mind that had a set menu - we had a non-show reservation and yet saw the whole thing plus got to eat what we wanted. The folks working there were just so friendly and helpful. Hotel felt very secure.
Book your dinners by going to the concierge right after you check in. They will talk up the \"show\" at Noriko but keep in mind that had a set menu - we had a non-show reservation and yet saw the whole thing plus got to eat what we wanted. The folks working there were just so friendly and helpful. Hotel felt very secure.
Crystal
The hotel food was great!!!! The view to the beach was great! The pools were great! Highly recommend this hotel!!!!!!
Alvaro
The resort was excellent… very family-friendly with an outstanding staff who were always willing to help. The atmosphere was consistently enjoyable, especially with the fun themed nights. Highly recommend!
Pietro
Excelente las instalaciones y servicio
Gustavo Alberto
You can get more for the money you pay. I don't recommend upgrading to enclave, very expensive for a poor service.
Brian
The staff was very friendly, the room and facilities were very clean, the food was great, and the beds were very comfortable!
Juanita
First time staying at this property and won’t be the last! Food at all restaurants and buffet were amazing as the service and presentation.
Rocio
Loved it. Food could be a little better but overall excellent
Macario Romero
The Enclave lounge staff and food were the best. Also Noriku and the Italian food restaurant were by far the very best as far as food, ambience and great service.
Andrew
The staff were very helpful, also, the resort was very clean, when it comes to activities there was tons of beach activities along with poolside activities.
Also, every night had a different event that took place to entertain the guests.
The room I booked did not disappoint me as well.
Also, every night had a different event that took place to entertain the guests.
The room I booked did not disappoint me as well.
Tiffany ann
This property thought of everything! There were daily hourly activities at the kids club, my som had a blast. It was safe and so innovative every day after breakfast he wanted to go, the staff was amazing! The area was clean! The daily activities and recreational things were also amazing for us adults, they had volleyball ball at the beach and in the pool. We met alot of people and had fun, they had a djay , and water activities like zumba. Every bathroom was clean in this facility! Housekeeping was amazing, they left our room spotless everyday. Room service was fast friendly and always so helpful. The bartenders were awesome! Shout out to Santiago in the pool area bar! This was a true all inclusive. Restaurants were amazing, the grill by the pool as well. The evening events were super cool. We loved it because kids were included so we danced all together . I can keep going about how great it was! Thank you to every single department and staff it was an unforgettable vacation.
Jessica
Staff is amazing! Every single person is super kind and helpful, excellent service. The food is delicious and the rooms are comfortables.
Mayte
Great all inclusive hotel. I was extremely happy with everything. Food at the restaurants was very good.
Angel
The view was fantastic! Beds were comfortable. Pools were nice. Staff was pleasant. The shower leaked into the bathroom. Food wasn’t very good, restaurants were better but the buffet wasnt great and alot of the food was cold, ordered room service and my sandwich had a long hair in it. Nothing to do in the resort if the weather is bad.
jesus alfonso Aguillon
Everything good
Hiba
Family friendly
Stephanie
Hilton Mar Caribe was a great hotel! The staff were incredibly friendly and helpful. Food was delicious - both the buffet and the restaurants. Everything was clean. The kids water area was perfect for all three of my kids ranging 6-12. Kids Club was great. My kids begged to go every single day. Pools were clean. Adult only hot tubs were beautiful. Pool bar was fantastic. Great drinks. You can special request alcohol you want. We were not Enclave members but didn't feel left out on anything. We had a floor level suite and it was incredible! Very spacious. Plenty of room for all of us with the murphy beds. It definitely felt like home, rather than a cramped hotel room. Shower was huge! Would definitely go again.
Laura
This was a wonderful stay. We had a few issues on the first day upon registration but the staff made up for it. I would first like to extend my gratitude to Cesar the manager. He is an excellent manager and very attentive to your needs. He went above and beyond with his kindness and generosity to ensure our stay improved and made us comfortable. He is great as a manager who takes accountability for his staff and they all work as a team to ensure your family gets the best stay. I would like to give a special thank you to enclave concierge Arely. She is amazing. Wonderful. Kind. She was helpful attentive and made sure our kids were taken care of. We celebrated our daughter's 7th birthday here and she made it very special. Guadalupe from restaurant reservation was also helpful. Nestor from the buffet restaurant as well as Gerry and chef Emmanuel and server Angel from La Luce were all fantastic and made excellent reccomendations that made our food experience once in a lifetime. The 2 ladies at the omelett station make amazing food and chilaquiles. The food at Maxal was tremendous. Quesabirrias is the go to here. The opportunity to stay hear beachfront is an experience ill never forget
Antonio
Really good hotel and amazing food. The staff is very respectful but some are grumpy. The entertainment is two stars (compared to other hotels.) The hotel is mostly to relax, but if you are looking to have fun with entertainment, either go with an amazing group of family/friends or go to another hotel
Magaly
The food was delicious and definitely one of the highlights of our stay. Overall, we had a good experience, but the service was average specially in the buffet area. I often had to call to have the room cleaned and to get fresh towels. It would have been nice if these services were provided more consistently without having to request them.
Location & surroundings
Hilton Cancun Mar Caribe All-inclusive Resort
Kukulcan Km 17, Zona Hotelera, Cancun, Mexico
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