Name: Hard Rock Hotel Cancun All Inclusive
Address: Blvd. Kukulcan Km 14.5, Cancun, 77500, MX

Hard Rock Hotel Cancun All Inclusive

Cancun (and vicinity) · Mexico

Blvd. Kukulcan Km 14.5View location

100 reviews shown

10/10

Exceptional

23 Jul 2026

Ana Silvia Davila

Todo perfecto

6/10

Pleasant

22 Jul 2026

NGA BICH

The hotel is too old & not a lot of food

Family_with_children

8/10

Excellent

22 Jul 2026

Philip

Staff was amazing, very helpful and friendly. There was lots of things to do on the property even though it was a smaller resort. Only down side was the jacuzzi in the rooms were dirty/old. They did move us to a new room when we asked by that didn’t change much. They are going through renovations so maybe that will be updated when it reopens. Overall great experience at the resort.

Partner

10/10

Exceptional

21 Jul 2026

Chrismary

My stay at Hard Rock Cancun was great! I wish I had more time to enjoy the facility in its entirety, but I was only there for my best friend's destination wedding which was 2 nights/3 days. The food was great in all the restaurants. The wait was too long in the TORO restaurant, but food was still great. The room and amenities were amazing. The staff is super helpful everywhere you go, and drinks keep flowing in by the pool all day. They really try to make your experience a great one. The only thing I would improve is the drain in the shower. By the time I was done with my shower, my feet were completely submerged in the shower water. I really didn't like this. I took this trip alone, but if my husband would've came with me, he would've had to wait until the water drained down for him to shower, and it was slow. Other than this, my stay was amazing. Also, because I booked through Expedia, I was given a VIP wristband that gave me access to an exclusive part of the facility which is where I got most of my solo meals from because it was closer to my room than the restaurants. I really want to come back with more time and enjoy the entire facility.

Friends

10/10

Exceptional

21 Jul 2026

Craig

Wonderful Hotel, very clean and the staff was very helpful. Needs more handicap access, too many stairs.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Jesus

Very good experience

Family

6/10

Pleasant

20 Jul 2026

Ross

Family of 5, kids are 4 year old twins and a 6 year old. Hotel is showing its age and I believe a male over is about to happen.

10/10

Exceptional

20 Jul 2026

MaMaisatu

My stay at Hard Rock Hotel Cancun was outstanding! This was my second visit this year, and once again, the experience exceeded my expectations.

From the moment I arrived, the staff made me feel welcome. Isaac, my vacation planner, was incredibly helpful with my booking and excursions. When my transportation was delayed, he and the team went above and beyond to accommodate me. Carlos from Vacation Planners also provided exceptional service and made sure everything was taken care of. Jocelyn at the front desk made check-in quick and easy, and Edwin, the security guard at the back gate, was always friendly, helpful, and enjoyable to talk with.

Every staff member I encountered from the restaurants, pool, beach, housekeeping, and other areas of the resort provided top-notch customer service. Everyone was welcoming and always willing to help.

The food was excellent, and I enjoyed every restaurant on the property. My ocean-view room was spotless, comfortable, and well-maintained, and the entire resort was exceptionally clean. I always saw staff working hard to keep the hotel, pool, beach, and common areas looking beautiful.

The nightly entertainment was another highlight of my stay. The Michael Jackson show, the Pop Show, the African Show, and Mexican Night were all fantastic. The performers were incredibly talented, and each show was entertaining and professionally produced.

Hard Rock Hotel Cancun exceeded my expectations. I highly recommend this resort.

Self

10/10

Exceptional

19 Jul 2026

Jhonny Alexander Arrieta

Genial

Partner

8/10

Excellent

18 Jul 2026

Dale Robert

The staff was awesome. We were treated so good. A special shout out to Edwin who was the best around the pool area. Fausto and Willy were also great. Thanks Hard Rock for a good time.

Family_with_children

6/10

Pleasant

18 Jul 2026

edik

Who is an OK? Stay at the hard Cancun.
Think I’ll tell needs a full upgrade
The one in DR was 100 times better

Partner

10/10

Exceptional

17 Jul 2026

Edwin

Staff was extremely helpful and professional

Family

10/10

Exceptional

17 Jul 2026

Jessica

Clean room . Friendly

Family

10/10

Exceptional

16 Jul 2026

HONGSHENG

Very good

Friends

2/10

Poor

14 Jul 2026

Evelyn

The majority of the staff provided excellent service and were genuinely helpful. However, some staff members seemed noticeably more responsive when a tip was involved.

Family_with_children

10/10

Exceptional

11 Jul 2026

Jeesica

Excelente Hotel superando toda las expectativas Atención servicio,alimentos
Y muy muy cuidado y seguro

Family_with_children

2/10

Poor

10 Jul 2026

Julio

My first review here, but it’s a WARNING: Complete scam and massive health hazard.
I never write reviews, but my experience at this hotel was so disastrous and disgusting that I feel obligated to warn other travelers. What they are doing here is an absolute deception on every level, and I am attaching photos so you can see I am not exaggerating.
Fake \"Suite\": We paid premium price for a Suite, but what they actually gave us were just two standard rooms connected by an intermediate door. A complete rip-off.
Broken promises: They offered us early check-in and late check-out when booking, but upon arrival, they brushed it off with the typical excuse that \"there was no availability.\"
SANITARY HORROR (See photos): The worst and most repulsive part was discovered on our last day. \"Frida\" restaurant, which serves buffet-style food with all the dishes completely exposed, HAS COCKROACHES. Seeing that on our check-out day left us incredibly disgusted and deeply concerned for our health.
This hotel sells you one thing in their pictures and delivers a dirty, dishonest, and disorganized reality. Do not waste your money or risk your health here. The images speak for themselves.

Family_with_children

2/10

Poor

09 Jul 2026

VAN

Bad

2/10

Poor

09 Jul 2026

Ariana

Terrible, terrible! Everything is broken here. Mold in our door curtains, loud music at 8:00, loud music at 12:30 am, dirty balcony, then we had a room change and the Ac leaked all over the floor, plugs went out, mold everywhere our sons reacted from the mold. Staff is great but for the price we paid not what we expected.

Family_with_children

10/10

Exceptional

09 Jul 2026

Paul

I have stayed at several Hard Rock properties in the USA. And the Hard Rock in Cancun was the BEST Hard Rock I ever stayed at. All of the Staff was Amazing. I stayed there for 5 nights and there was not one staff member that wasn't helpful or rude.. All the restaurants where amazing and the pool and beach area was clean and beautiful. Plus the entertainment was exceptional there was always something going on and never a dull moment.

Partner

10/10

Exceptional

08 Jul 2026

Juan

Nice

2/10

Poor

08 Jul 2026

Saqib

★☆☆☆☆

I was very disappointed with my experience at Hard Rock Hotel Cancun.

During my stay, my young daughter and I became ill and were forced to end our vacation early. I notified the hotel before checking out and explained that we had to leave because of an emergency. After returning home, we recovered and did not require medical treatment.

I later requested consideration for the unused portion of my stay, but my request was denied because I could not provide medical documentation. While I understand hotels have policies, I expected more compassion and flexibility when a family has to leave unexpectedly due to illness.

Customer service is measured by how a company treats its guests during difficult situations. Unfortunately, I left feeling that policies were prioritized over guest care. Based on this experience, I would not choose to stay at Hard Rock again and hope the hotel reviews how it handles genuine family emergencies.

Family_with_children

2/10

Poor

07 Jul 2026

Saqib

⭐☆☆☆☆ 1 Star

My experience with Hard Rock Hotel Cancun was extremely disappointing.

During our stay, my 9-year-old daughter and I became seriously ill and had to end our vacation early. As a parent, I did not feel comfortable seeking medical care in a foreign country, so I changed our return flight at my own expense and flew us back to the United States. We forfeited several prepaid nights at the hotel.

I requested a refund for the unused nights, but Hard Rock denied the request because I could not provide medical documentation. Fortunately, our symptoms improved after we returned home, so neither of us required hospitalization or medical treatment. That meant there were no records to submit, even though the emergency was real.

I understand hotels have policies, but I expected some compassion when a family has to cut a vacation short because a 9-year-old child became ill. Instead, the response was simply to enforce the policy without considering the circumstances.

This experience has left me very disappointed. Based on how this situation was handled, I will not stay at Hard Rock Hotels again, and I will think twice before booking through Expedia.

I hope Hard Rock reviews how it handles genuine family emergencies in the future.

Family_with_children

2/10

Poor

06 Jul 2026

Wilber

Las instalaciones falta de mantenimiento, las duchas sin agua, el staff no sabían lo que le preguntabas, mucho desconocimiento

Friends

10/10

Exceptional

06 Jul 2026

Shawn

Good times!

Family_with_children

2/10

Poor

06 Jul 2026

alain

Disaster

Family_with_children

10/10

Exceptional

06 Jul 2026

Randall

The resort is the perfect size. You can get into the music and DJ or grab another pool area where it is less crowded and more quiet. We saw several families and everyone had room to do what they wanted. There is not a truly adult side to the property but we didn’t notice and we’re not bothered by families or little ones.

Family

10/10

Exceptional

06 Jul 2026

Francisco

Lovely setting, upon arrival, staff is lovely, premises exceptionally tidy and well taken care of. I highly suggest this hotel.

Family_with_children

6/10

Pleasant

05 Jul 2026

Bathroom smells bad

Family_with_children

10/10

Exceptional

05 Jul 2026

Cesar

10/10 Would recommend!

Family

10/10

Exceptional

04 Jul 2026

Justin

My family with two kids, 19 and 15 years old, had a blast during our stay. We're so happy we made the decision to stay here instead of our first option. The staff is wonderful and very engaging with the guests. You should definitely get involved in the games and attend the shows if you want to make the most of your vacation. Some of the shows will amaze you. My favorite was the African Show which we almost missed. The activities in the pool were so much fun and let my family spend some really fun moments together. Our favorite was Diego with his energy. Gama, Tony and Dixie were also amazing as well as Eileen. The food was great but you had to make a reservation the day before. Sushi at Zen was our favorite and we did it two days in a row and each time was different.
The only cons I can say is the Music Lab activity seemed unorganized. We were told they only had one of the 4 activities for the week we were there and we booked on our first day. When my kids went to their reserved time they were supposed to record a song which would be emailed home but the girl didn't record it so my son just had the video he took on his own cell phone. Some guitars had missing strings and we were never able to get a guitar delivered to our room. The program sounded great but maybe needs some changes. I would still come back in a heartbeat and would love to see the new renovations when they reopen. One of my best trips ever!

Family_with_children

8/10

Excellent

03 Jul 2026

Selina

Have stayed in Cancun twice. Hard rock Cancun food is great. The teppan was amazing ! The Steakhouse was amazing I think the food was great and room service 24 is great and food was very good! The staff is nice but not overly friendly at all. I don’t like that pool closed at 8 your on vacation they should be open at least until
9pm. Overall I think they are good.

2/10

Poor

01 Jul 2026

NOHEMI

Sadly we had to check out after 3hrs
Of checking in, 1st room
Balcony door not working, left to pool are to find no chairs, service would not
Help and would say they didn’t have food/drinks we asked for, spoke to multiple staff mgr and they left to
Room and wet floor, internet not working TV had no Remote. That was the final straw, brought multiple
Sup and mgr and everyone’s excuse was they were closing in Aug and we are in June and I paid full price not discounted. Expedia needs to ensure full Refund for this horrible service.

Partner

10/10

Exceptional

01 Jul 2026

Serafin Cansino

Buena

Friends

6/10

Pleasant

29 Jun 2026

Julio

Staff was very inconsistent and at times was difficult to work with

Family_with_children

10/10

Exceptional

29 Jun 2026

Evelize

The staff was amazing I never seen a service like that before

Family_with_children

6/10

Pleasant

29 Jun 2026

Sandra Ivette

The property is run down. It does need some remodeling. We are Expedia VIPs and usually get upgrades in rooms but not at the Hardrock. They didnt provide any perks for being an Expedia VIP, or room upgrades even though the hotel was not full. The receptionist was not pleasant. She seemed unhappy to be working there. The bell man was nice and other staff. The entertainment is good. I rate this place a 3/5. I don’t think I would stay here again.

Family_with_children

2/10

Poor

29 Jun 2026

Yohanna

Restaurants that required reservations a day ahead were closed due to the football game.
Hotel didn’t set up a family friendly area w minimized noise for over stimulated guests.
My nervous system is shocked from the contents banging from 7:30am til 10:30pm
Hotels ambience was dark and outdated. Feels like an old Vegas casino or Reno.
Room service was excellent!
Housekeeping was excellent!
I ate all my f my meals in my room due to inconveniences.
Management was terrible!! Concierge fake empathy made the whole experience sour! GM is yet to respond to Expedia after several requests, still no response.
Went for a wedding. I can’t even begin to describe how the set up was…definitely not what they show on their brochures.

Family

8/10

Excellent

28 Jun 2026

Renata de Lourdes

Buena estadía bien la atencion

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

CARLOS ALBERTO

Está próximo a cerrar y está en pésimas condiciones la habitación con el drenaje de la regadera y lavabos tapados no cerraba bien la puerta del balcón se condeso el cuarto mal todo si ya no van a remodelar pues cierren el hotel desde antes lo tienen funcionando en malas condiciones

8/10

Excellent

27 Jun 2026

stephanie

The pool was amazing. Loved the foam party. The only complaints were that we felt pressured to invest in time share… we were pulled aside at check in and check out. Also, it was difficult to get reservations for the restaurants. Staff was friendly and attentive.

10/10

Exceptional

26 Jun 2026

Marina

Me encantó este hotel muy completo y excelentes servicios y amenidades
El personal es súper amable en general con excepción de una mesera que tuvimos en el restaurante Frida.
Lo único que me gustaría son más restaurantes porque a veces no hay espacio para reservar.

10/10

Exceptional

26 Jun 2026

Gurvinder Kaur

Everything

Family_with_children

10/10

Exceptional

26 Jun 2026

HYESUNG

Wonderful

2/10

Poor

25 Jun 2026

Cesar

There was no air conditioning in the main lobby. The whole resort was really outdated

Partner

2/10

Poor

24 Jun 2026

Kirollos

Disgusting food disgusting drinks bad rooms

Family_with_children

6/10

Pleasant

24 Jun 2026

Resham

The resort building is old but it was clean, the elevator on one side was not working. The people who work there were helpful. The buffet food needs more better & diverse options. The bathroom was slippery and didn’t have the wet floor sign :/

Friends

4/10

Poor

23 Jun 2026

Maria

First of all, they should not say the accept dogs beacause they tell us they accept dogs but then are telling us that our dog is barking the reason being is because she cant stay by herself as shes a service dog but then dont allow her to be in the restaurnt and expect us to stop our dinner to go get our dog from the room. This was restricting us from enjoying some parts of the hotel as our dog wasnt allowed in certain areas, even though “dogs and cats are allowed” Then, the face towels were dirty and not properly cleaned, aswell as the sheets on the bed were dirty.

Family_with_children

10/10

Exceptional

22 Jun 2026

Jose

From our arrival to check-out, it was an all around great experience. The food was more then what was expected, the drinks were delicious plus the hawk that is onsite to help keep the birds away.
Don't skip and amazing experience here at the HardRock.

Family_with_children

10/10

Exceptional

20 Jun 2026

NGOC

All staffs very friendly and nice

Family_with_children

10/10

Exceptional

19 Jun 2026

Viviane Bolinelli de Aguiar

I expected the hotel to be larger, but the experience was still very positive. The staff were generally very attentive, but the entertainment team was the highlight. They were always full of enthusiasm, attentive to the guests, and possessed incredible energy. The food was very good, though the menu was the same every day.

Family_with_children

10/10

Exceptional

16 Jun 2026

Jeannette

Every thing was wondering including the bartender in the lobby bar fernando rizo always offered nee drinks and was always friendly with a smile 😃

Business Friends

6/10

Pleasant

16 Jun 2026

Gary

Staff was very friendly, attentive, and helpful.
However, the hotel did not live up to its brand. My expectations for the entertainment would be more hard rock music being played. Either by live bands or a DJ. Instead I heard more pop music played.
Elevator on the wing where I stayed was out of order.
Food was hit and miss. Ordered seafood pasta and it was so dry there wasn’t any sauce.

Friends

2/10

Poor

16 Jun 2026

Albert

Horrible customer service, room was broken leading to being humid and wet all the time. Food is absolutely disgusting, staff looked into our room while we were in bed. Workers are unbelievably rude.

10/10

Exceptional

15 Jun 2026

Benjamin

Excellent service

Friends

10/10

Exceptional

13 Jun 2026

James

Great spot

Friends

6/10

Pleasant

10 Jun 2026

LEAH

Stay was ok, I didn’t understand why every time I ran the water in our room it left a terrible smell while the water was running. Also phone kept ringing for no reason and the view was oceanview but I could see like the rusty power lines on top of the building the left. Food was decent, bartenders were super nice. I would never visit this property again.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

JOE ANGEL

Kept calling in the morning and sold to many sell pitches
Other than that good stay

4/10

Poor

04 Jun 2026

James Travis

A/C had issues all over the complex. Pool was gritty and dirty. Several roof leaks been by caught by buckets right next to food stations. Bars had unsanitary processes and conditions. Several of our party had internal issues. My wife got food poisoning on the last day. Cracked glasses, hair in the drinks, hair on the room and bathroom floors that did not belong to us. Facilities are old and not maintained properly. Food was ok at best. Wish I could give it a better rating. I will not visit again.

Friends

8/10

Excellent

04 Jun 2026

Gianna

We enjoyed our 4 day stay here. It was located close to the airport. If you walk out from the airport and grab a taxi it's only $45 each way. The property was clean, the staff was very accomodating. My only complaints were that my husbands shoes and shirt were stolen by the pool. Also, the maid service knocked and walked into our room at 9:30pm at night and we don't really understand why. Also even though we had the AC on 65 it was never really cold. Always kind of muggy but I think that would be normal in that climate. Other than that, the food was good. There was entertainment every night and fun at the pool with the swim up bars. The adults-only pool on the 3rd floor was a nice touch. The property is right on the beach but the current is very strong so we stuck to the pools most of the time. Overall it was a fun trip and a good pricepoint.

Partner

10/10

Exceptional

03 Jun 2026

paula

Very friendly staff

Family

4/10

Poor

03 Jun 2026

Yodalis

El hotel super Biejo y olor a humedad

8/10

Excellent

03 Jun 2026

Shannon

Great place but there were things leaking and not working. Ready for renovation!

6/10

Pleasant

03 Jun 2026

Pedro

Kids club was my best experience in the hotel!! My kids really enjoyed the activities

Partner

6/10

Pleasant

03 Jun 2026

Paige

Beautiful resort, great food, fun atmosphere, and an amazing pool. Unfortunately, the nonstop sales pitches were exhausting. It felt like every conversation turned into someone trying to sell a membership or upgrade. Saying “no” wasn’t enough—they kept pushing, and some became downright rude when we weren’t interested. We came to relax, not sit through a timeshare-style sales pitch every day. That alone would make me think twice about returning. Only two elevators made the waits to go to lobby or to your room were very extended. Also got a massage and the lady who was doing mine fell asleep twice during it. She apologized but I’m paying to be the one relaxed. It was a crazy experience for sure.

Family

10/10

Exceptional

02 Jun 2026

franco

I already has ticket again for cancun

Family_with_children

6/10

Pleasant

01 Jun 2026

Fausto R

Buffet manue all days r the same the shoul change Avery other day at least .beach no good .elevator was working only 2 out of 4 took longer to get up and down . Golden members have access for the 3th floor pool but no one check that so anyone can go in

Partner

10/10

Exceptional

01 Jun 2026

Robert

Beautiful resort. Everyone was so attentive. Definitely will be coming back.

Partner

8/10

Excellent

31 May 2026

Christopher

The resort was greattt ! The food wasn’t the best at all but the staff made up for it ! They are going to close down in august to renovate I’m hoping all will get better for this ! All that needs getting better is the food and it’ll be perfect .

Partner

8/10

Excellent

30 May 2026

Andrew

Clean room and property, helpful staff.

Friends

10/10

Exceptional

30 May 2026

Joshua

Staffed friendly and helpful

10/10

Exceptional

29 May 2026

Cheyenne

We loved our stay at the Hard Rock. Everything was clean and the staff was amazing.

Family_with_children

8/10

Excellent

29 May 2026

PATRICIA

The hotel could definitely use some refreshing, as it feels a bit outdated. However, the service truly stands out—the staff is excellent, friendly, and very attentive, which made the overall experience enjoyable.

Family

10/10

Exceptional

25 May 2026

Karla Ivanovha

Excellent services and food

Family_with_children

8/10

Excellent

24 May 2026

Dan

Beach chairs at pool, the staff try to keep some & save for people give them money

Family_with_children

10/10

Exceptional

23 May 2026

Abraham

Thank you to the entire Staff, especially the Entertainment Team helped make the experience more memorable.
100% recommended it.

Partner

10/10

Exceptional

23 May 2026

Forrest

Will definitely come back!! Staff were absolutely helpful and beyond nice!

Family_with_children

6/10

Pleasant

22 May 2026

Hiuberth

Hola esta es mi segunda vez en hard rock Cancún y esta ves decide traer a mis padres la experiencia no fue muy positive del todo tanto como la primera esta ves dos agents de legendary el trato fue de muy Baja calidad Mauricio y Andres en medio de la Charla como no compramos lo que ellos querian se comportaron de una manera poco incomoda y a parte en la piscina uno de los chef de la pizzeria trato de una manera poco cordial a mi papa
Deberian afinar MAs esos detalles para que vuelvan a hacer el mejor hotel de cancun como lo eran hace unos años y puedan mantener y traer de vuelta a su clientela

10/10

Exceptional

21 May 2026

jozef

staff was wonderful very attemptive. Hotel area nice clean

Family_with_children

10/10

Exceptional

21 May 2026

Javier Adrian

No tienen disco

Family_with_children

10/10

Exceptional

20 May 2026

Andrea

Personal amable, hermosa vista de las habitaciones, la comida deliciosa.

Family

6/10

Pleasant

19 May 2026

Neftali

Next time i will stay at a better place, not worth it.!!!

Family_with_children

10/10

Exceptional

19 May 2026

Sayra

Can't wait to stay here again! My husband and I went for our honeymoon last month. I was iffy about the hotel having an 8 star review (I usually stay at 9 stars and above through Expedia). We loved it! Not sure why the reviews aren't higher! The food was amazing. The staff were great. The pools always stayed clean. There were so many activities to do. We have gone to Cancun numerous times and Hard Rock is definitely one of our favorites for sure!

Partner

10/10

Exceptional

18 May 2026

Juan M

Todo estaba muy bien y muy bonito, su personal muy amable muchas gracias

Partner

10/10

Exceptional

18 May 2026

ALEX JOSE

O bar estava bem abastecido

Friends_and_family Family

10/10

Exceptional

17 May 2026

Juan Néstor

Excelente experiencia en las instalaciones. Habitación limpia, el personal extraordinariamente amable, muy buen ambiente en las actividades, alimentos y restaurantes de calidad.

Pet

8/10

Excellent

15 May 2026

michelle

So we were there for 6 days, and I really enjoyed myself. The property itself is dated and is in need of upgrades but that didn't disappoint me or ruine my good time. One opportunity I would suggest is to put a dresser for clothing storage in the rooms. We had no where to put our clothes for our stay.

We upgraded to the VIP level and really enjoyed our concierges. Luis, Mauricio, and Raul were all great 👍.

The booze was flowing and there was no shortage of it. The food was ok, nothing fancy but again, that didn't disappoint us either. We are no foodies. We eat because we have too. The buffet could use an overall. It is very small and limited.

Our air conditioner in our room was FANTASTIC! Housekeeping was great. Our in room spa was dirty and our concierge sent someone up immediately to clean it.

We will definitely return and are looking forward to it

10/10

Exceptional

15 May 2026

Crystal Rae

We loved the friendly atmosphere, fun activities, clean facilities and great food.

Family_with_children

10/10

Exceptional

15 May 2026

Virgil

Everything was excellent accept the restaurants food was average but not great

Partner

10/10

Exceptional

15 May 2026

Mark Anthony

Hard Rock Cancun is a very nice place, a little dated but lots of fun, and the staff is top notch.

Partner

10/10

Exceptional

12 May 2026

Elizabeth

I absolutely love the Hard Rock in Cancun! The staff is so friendly and always willing to assist in any way with positive attitudes. The bar has a great selection of top shelf drinks. The live music every night is a plus. Finished early so if you’re kinda old like me you get to bed at a decent time. Room service is included in the all inclusive so it’s nice to order a coffee or green juice and sit on the balcony and take in the view! It’s kid friendly but not too many kids to drive you crazy lol. I’ve been here 3 times and loved it every time! The only thing I would say that was unfortunate is the jacuzzi’s in the room don’t really look that clean so I don’t really go in them to enjoy. Also although they have many options of food and restaurants, the food is just ok. But other than that I love it!

Partner

4/10

Poor

12 May 2026

Rajandeep Singh

The food wasn’t great, and the staff seemed to expect tips after every round of drinks. It also felt like employees were being forced to be there. On the downside, the Hard Rock sign was burned out. That said, the foam party was pretty hype, and the resort does have a really nice beach.

Friends

10/10

Exceptional

11 May 2026

Jasmeen Kaur

We had an amazing time at this resort. Everyone was super friendly and took good care of us. Food and amenities were great also! Will definitely be back!

Partner

10/10

Exceptional

07 May 2026

Raffaele

Amazing!

Family_with_children

10/10

Exceptional

05 May 2026

Ray

Will go back definitely!

Friends

10/10

Exceptional

04 May 2026

William P.

The outside pool and beach area was awesome. The food was delicious!!!!

The place needs a face lift. Also, I would get rid of the whirlpool tubs in each room. It would give the room so much more space.

Other than that, we had a wonderful time.

Family

10/10

Exceptional

04 May 2026

Arturo Monroy

I had a very pleasant stay at this hotel. The food was excellent, with a great variety of options and high‑quality ingredients—definitely one of the highlights of the stay. The rooms were clean, comfortable, and well maintained, making it easy to relax after a long day. The staff was friendly, professional, and always willing to help with a smile. Overall, it was a great experience, and I would happily recommend this hotel to others and stay here again. In my opinion, I feel the price and rating is overrated, I was expecting to see more Hard Rock things around at the entire hotel, but you only notice at the entrance, but you dont feel you are at HR Hotel in some places ....

Partner

10/10

Exceptional

04 May 2026

Byungjin

El servicio del personal, tanto en el bar como en el restaurante, fue excelente.
Sin embargo, en el bar interior habría sido mejor que estuviera un poco más fresco.
Debido a la cantidad de gente, se sentía bastante calor.

Family

6/10

Pleasant

02 May 2026

Maria

The food was ok, the staff was awesome but the worst thing was that presentation that We were kind of forced to attend, they keep us hostage for almost 4 hours while I am saying over and over again that I don't want to commit.
I am an educated persona and didn't wanted to be rude but at the end I had to walk away and the associate who was giving us the third presentation got upset because I didn't purchase a vacation plan. RIDICULES!!!

Family

10/10

Exceptional

28 Apr 2026

Camila

staff was very kind and on top of empty glasses and if we needed anything. Hotel itself was pretty clean, I enjoyed my stay.

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