Live Aqua Cancun

10/10

Exceptional

26 Jul 2026

Rachel Vissoli

Had the best time. Beautiful property. Very nice staff. Good food.

10/10

Exceptional

26 Jul 2026

julie

Staff was very helpful and food was great. Looks were spacious. Really enjoyed our stay.

8/10

Excellent

26 Jul 2026

Bridgette

The rooms are beautiful however they need some maintenance done on the air conditioning and hot water. We experienced having to change rooms where both rooms had problems. I would advise of better upkeep of the individual rooms, the staff was helpful overall however we upgraded to a suite with butler service which was not available as we expected it to be. I celebrated my 10 Year Wedding Anniversary Renewal and husband’s birthday there where the wedding coordinator KaTia was awesome on helping to make the ceremony run smoothly and help with celebrating my husband. Overall, the bartenders in Aqua Lounge were great, Ergo Bar was okay, the food was okay as well. The pools were okay, continental breakfast or room service are the only choices, no al le carte. I have been to other resorts in Cancun to compare Aqua Live too, so my experience here is based upon what I have experienced other places in Cancun as well.

10/10

Exceptional

25 Jul 2026

Charla Ann

Service and food was excellent! Will be back!

6/10

Pleasant

25 Jul 2026

richard

Hotel made me pay for someone to v

8/10

Excellent

24 Jul 2026

Keiyana

⭐⭐⭐⭐⭐ Amazing Stay at Live Aqua Cancún!

We had an incredible experience at Live Aqua Cancún! The resort is absolutely beautiful, with stunning ocean views, a relaxing atmosphere, and spotless grounds. The staff went above and beyond to make us feel welcome—they were friendly, attentive, and always willing to help.

The food was excellent, with a great variety of restaurants and delicious options every day. The drinks were top-notch, and the pool and beach service made it easy to relax without ever having to leave our chairs.

The beach was gorgeous, with soft white sand and crystal-clear turquoise water. Our room was clean, comfortable, and offered breathtaking views. We especially appreciated the peaceful, adults-only environment, which made it the perfect place to unwind.

If you’re looking for a luxurious all-inclusive resort with outstanding service, amazing dining, and a beautiful beachfront location, I highly recommend Live Aqua Cancún. We can’t wait to come back!

10/10

Exceptional

24 Jul 2026

QIYUN

Safe environment friendly stuff

10/10

Exceptional

24 Jul 2026

Rusty

Very low key. The staff is great. The food is very good and the drinks in the Aqua Club were on point.

6/10

Pleasant

24 Jul 2026

Cassandra

The fridge in the room was never replenished with waters. The coffee machine in the room had no cups to make coffee. The hotel advertised 10 restaurants, but they are never all opened. The schedule of food was kind of confusing when each restaurant was open or closed. Make sure dudes pack pants and closed toed shoes for mb which is one of the most popular restaurants. If you are looking for a sleepy low key hotel this is your spot. If you are active and like to play games like pool volleyball go to the Riu next door. The food was fine nothing super exciting. Pool bar staff and all staff members were so kind and helpful. Not many pool chairs claim your spot early! Hope this helps someone else.

10/10

Exceptional

24 Jul 2026

Mayra I.

The staff was friendly and courteous at all times. The facility was cleaned, pools were awesome. The food was delicious too.

8/10

Excellent

24 Jul 2026

Gabriela

Aqua club is the way to go. You get your own butler and always be nice to the staff. They appreciate the tips when earned. The rooms are spacious and all you can eat. I would love to come back.

10/10

Exceptional

23 Jul 2026

Olga

Had a great time.

10/10

Exceptional

23 Jul 2026

Dawn

I would recommend live aqua for anyone who is looking for an adults only resort. The food and the service is good. And the staff are very friendly and helpful. It’s very relaxing and quiet vibes. Beautiful clean rooms, and ordering room service is very easy. My only complaint would be that one night we had no hot water. But being from New York and living in a building sometimes that happens. I would definitely return again.

10/10

Exceptional

23 Jul 2026

Hector

Los restaurantes en la cena tenía que esperar entre 30 a 45 minutos para entrar en horas pico entre 7 y 9 de la noche

4/10

Poor

22 Jul 2026

Stephanie

We had issues from the moment we stepped foot into the hotel. No robes or flip flops in our room. Loose toilet seat, shower smelled like mildew. Cockroach in the 5th floor vip lounge. Crawling on the couch. I took a video for the manager and she said its nature. The 5th floor vip access lounge is an upgrade with roaches. Then floor m had a hige leak, our floor lost power in the hallway. We walked down a dark corridor for an entire day. No hot water at 7am on the day we checked out. They said it was a leak. The spa treatment room had no foot soak for the hydra therapy session before our spa massage. Our confirmed taxi booked by the concierge was late. We stayed here 23-24 and won’t be back. I paid a premium and the property is going down. The staff is above excellent and attentive. Room service took 45 min to bring sodas.

Terrible experience

10/10

Exceptional

22 Jul 2026

Javier

Writing on behalf of my parents. They absolutely loved their first time in Cancun. They are very picky when it comes to food and they said the resort’s food was amazing. They found the staff incredibly attentive and welcoming. They intend to return annually.

10/10

Exceptional

22 Jul 2026

Peter

Staff excellent, food nice & good variety of offerings. Sun lounger situation could improve for non upgraded members.

10/10

Exceptional

22 Jul 2026

Emily

The staff was so friendly and attentive! The resort was beautiful. The food was excellent. You should be prepared to plan your meals if you want to try everything. We were surprised that restaurants were only open on certain days, but it didn't hinder us from finding great food. The resort was quiet with not a lot of activities, so if you are looking to party, this isn't the place for you. We were very happy with everything :)

Partner

10/10

Exceptional

21 Jul 2026

David

Everyone is so welcoming and kind. My wife and I arrived from a long shuttle ride and the staff were expecting us and took us to the aqua club to relax for check in. The moment you walk into the building there are wonderful scents throughout the building. Exceptionally clean property as well. Staff entertainment had plenty of activities such as make your own craft, archery and water aerobics. I upgraded to the aqua club and it was well worth it. Our butler assisted with restaurant reservations and a room decoration surprise for my wife's birthday. The food is excelent no matter what you pick. All the restaurants have great food and service is exceptional. The bar tenders are the swim up bar are very hardworking and keep up with drink orders. The swim up bar has music with a DJ sometimes in the afternoon otherwise the pool and beach are is a great place to relax. My wife and I wanted luxury and we found it here. We also noticed that every employee had a great attitude with their role. My wife and I plan on returning.

Partner

10/10

Exceptional

20 Jul 2026

Joel

Great food great staff very very good place

Family

10/10

Exceptional

20 Jul 2026

Parease

I would absolutely recommend this property to anyone traveling to Cancun. The location was great and just steps away from Cancun’s night life. So you have the be

6/10

Pleasant

20 Jul 2026

Marian

Lo que mas me gusto del hotel fue la playa. La comida no es muy buena, y los cuartos son bonitos mas el hotel no se ve muy nuevo. No me encanto.

Family

10/10

Exceptional

19 Jul 2026

Dennis

A very luxury hotel, spa is amazing! Shopping mall right across the street, can’t ask for a better hotel in a better area!! Pool staff very accommodating.

Partner

10/10

Exceptional

19 Jul 2026

Livan

I didn’t like that there were buffets only for breakfast

Family

8/10

Excellent

19 Jul 2026

Brandon

The set up of the property is designed well and the staff was accommodating and also the pools were spacious so they could have access for everyone just need a few more pool chairs

Partner

10/10

Exceptional

19 Jul 2026

Alex

I loved the pools and restaurants especially the buffet in the morning

Partner

10/10

Exceptional

19 Jul 2026

pedro

Service was great, food was decent. Only one pool has a swim up bar and you can only get top shelf alcohol in the club at the 5th floor not at all the bars.. wish that was explained before paying for the club upgrade.

Friends

10/10

Exceptional

18 Jul 2026

Julio

Nice beach, amazing food for an all inclusive. Magical.

Partner

10/10

Exceptional

17 Jul 2026

Sheyla Janice

We just took a last minute weekend trip to Cancún, it was our first time there too and picked Live Aqua after reading many reviews and it surpassed the expectations. The Hotel is beautiful and the beach views breathtaking, but what got my attention was the people. The staff was attentive, respectful, available and friendly. Ricky Ricardo won our hearts with his vibrant style and talent. Aqua aerobics and bingo at the main pool were fun and interactive. The pools are beautiful and very peaceful, dinning was nice, however when compared with other 5 star resorts from D.R. they could do better. That doesn’t mean that their were bad; Verona was exquisite. The buffet dinning option could be better. The staff made everything so comfortable. From Claudia at the gift shop, Christopher Robin during Karaoke nights, trivia games and live music we have lots of fun. What I loved the most was not having the loud crowd around. More selected population made it so peaceful and stress free. We will definitely go back. We didn’t have enough time to enjoy it more. They even brought us plates from Hidden Gardens Restaurant when we couldn’t make it on time and ended up at the buffet. Angeles, Chef Mario, Carlos during breakfast and Usiel ourserver at the pool side were all very kind and made our stay delightful.

Family

10/10

Exceptional

17 Jul 2026

LaKisha

I just got back from Live Aqua and so I am proud to say I will be back! This was one of the cleanest resorts I’ve ever been to. I can’t wait to return!

Partner

8/10

Excellent

16 Jul 2026

Nestor

Was a ok, just staff needs to know better their work.

Family

8/10

Excellent

16 Jul 2026

Yazmin

The outstanding service by the staff is what sets this property apart. From the moment you walk into the resort, you’re greeted and taken very well care of. The rooms are updated and the views are amazing. Food was good, our favorite was Hidden Garden. The swim up bar was great. The property is older but very well maintained.

Partner

6/10

Pleasant

15 Jul 2026

Anna

Stay was ok, if I want to go back to this resort - no. The most uncomfortable in that place service at the restaurants. On our last day we weighed for our appetizer at the Italian restaurant for 1,5 hrs and we left not even received it.Most staff are rude and lazy.

Partner

10/10

Exceptional

14 Jul 2026

Xavier

💪💪💪👌👌👌💯💯💯

Partner

10/10

Exceptional

13 Jul 2026

Joel

We had an Amazing time! The premises were always clean, the staff was so helpful and friendly. We dealt with Abel and he was an amazing person. We loved him. We will definitely go back.

Partner

6/10

Pleasant

13 Jul 2026

Lindsey

While it's hard to complain when you have the beach right in front of view, I feel this resort lacked in a few areas. I'll start with the positive - rooms were clean, beds were comfortable and the property was well maintained and the variety of pools was nice. Now for the food....some good, some terrible and some I didn't even get to try because the wait was over an 1.5 hours. I only got to try three of the restaurants and the room service - the breakfast buffet, the sushi station and Azur. Breakfast was fine, lots of choices. Sushi station was terrible. I thought being so close to the ocean would be recognized in the sushi but it was not and was glad I only ordered one roll to start. Azur was very good and the staff was great. The room service was TERRIBLE. Since so many restaurants had long waits we had to order room service two nights. First night they were out of two items on the menu so we got a pizza that was so bad I was a bit livid we had to order room service again. Second order was chicken fajitas which we were told would be a 45-50 minute wait. An hour and a half later they arrive with a cheese quesadilla with literally nothing else on the plate. No garnish, no nothing.....just a tortilla with cheese in it. We were so hungry at that point we had to take it. As a foodie, this was the most disappointing aspect of this resort.
Overall, if your mission is to drink by the pool all day, this place would make you happy otherwise, keep searching.

Friends

10/10

Exceptional

13 Jul 2026

Francisca

We love this resort! The daybeds at the beach are my favorite part!

Partner

10/10

Exceptional

12 Jul 2026

Claudia

10/10! I had an amazing stay at this hotel. Everything was wonderful—the rooms were spotless, the staff was incredibly friendly, and the service was outstanding. The entire experience exceeded my expectations, and I would highly recommend this hotel to anyone. I will definitely be coming back!

Partner

10/10

Exceptional

12 Jul 2026

Candace

For my first time visiting Cancun, and my first time out of the US. I couldn't have selected a better resort for that experience it was a absolute 10 out of 10. The view was amazing the staff was amazing and the resort itself was worth every penny.

10/10

Exceptional

12 Jul 2026

jean

Me uniera gustado más bufets

Friends

10/10

Exceptional

12 Jul 2026

Jose Carlos

Un hotel muy bueno, no muchas opciones para comer

Friends

6/10

Pleasant

11 Jul 2026

Albert Lee

First time back in a few years. Property is starting to show its age especially in the pool area with many missing pool tiles. Good was good not great for an upscale resort.

Bbq stands around the resort were really good especially the ribs!

Partner

10/10

Exceptional

11 Jul 2026

Odalys

El confort de la propiedad, la limpieza y los aromas son increibles. El personal extremadamente atentos, profesionales y con una excelente atencion a los detalles.

Family

10/10

Exceptional

11 Jul 2026

Tamara

Good food, great spa, pools are on the warmer side.

Friends

6/10

Pleasant

11 Jul 2026

Brittany

Food was mediocre. The only restaurant worth going to is MBs’ and men need pants to get in. Also, we were never told that Starbucks was included until FOUR days into our stay.
Entertainment was fun, ‘Bad Boy’ is a BLAST. Concierge desk was kinda rude, no matter who you spoke to.
Honestly, I wouldn’t go back.

Partner

6/10

Pleasant

11 Jul 2026

Edward

Service was slow and food quality was not up to the rating

Partner

6/10

Pleasant

11 Jul 2026

alcedo

We had an amazing stay! The room was clean, comfortable, and well-maintained. The staff was friendly, the beach was beautiful, and the pool was clean and relaxing. The food and drinks were great, and the overall atmosphere made for a perfect vacation. The only thing I didn’t like was that the resort didn’t clearly communicate the schedule for daily activities, so it was easy to miss them. Other than that, everything was excellent, and we would definitely come back.

Friends

10/10

Exceptional

10 Jul 2026

Kelley

We had a wonderful experience. The staff are amazing! The room was gorgeous. The pools are endless and food and drinks were very good for an all-inclusive. I suggest getting out early if you want a chair or spend a little extra for a cabana and massage. We felt very safe and plan to be back in a just a few months!

Partner

10/10

Exceptional

10 Jul 2026

Colette

Just finished an incredibly relaxing week at Live Aqua. I have been to over twenty all inclusives and this is one of the best as far as service and food. There isn't a nightlife or big shows here but if you're looking for chill vibes at a gorgeous resort on a beautiful walkable wide beach ( there was some sargassum by the water in July) then you should book this. Drinks were excellent with top shelf ex. Grey Goose. Food at MB was fantastic. Italian was good. Mediterranean good. Mexican restaurant ironically poor quality ex rubbery octopus and served cold soup. Siena breakfast buffet is fabulous with fresh smoothies made by the happiest man in Mexico. Omelette station so great too. Thank you to our AMAZING butlers Viridiana and Stefany who made sure our every wish was granted to perfection. I said I love mangos and from that day forward every morning sliced mangos came with breakfast. Starbucks is included. What a bonus. Service with a smile EVERYWHERE. We will be back. thank you ! Colette and Oren

Partner

4/10

Poor

09 Jul 2026

Evelina

I am writing to formally express my disappointment with my recent stay at Aqua Live Cancun. I selected your resort because it was advertised as an all-inclusive luxury experience. Unfortunately, my stay fell significantly short of the expectations created by your marketing and the services included in the package.
One of the biggest disappointments was the dining experience. Food was frequently unavailable or offered in limited quantities, and although reservations were not required, guests were often placed on waiting lists because the restaurants were full. On several occasions, I had to wait approximately 40 minutes to be seated. In addition, I was surprised to find that certain menu items required an additional charge, despite booking an all-inclusive vacation. This was never made clear and made the experience feel far from truly all-inclusive.
The pool area was equally frustrating. There were not enough lounge chairs available to accommodate guests, forcing people to wake up very early in the morning just to secure a chair. Guests who wanted a cabana were required to pay an additional $120 per day, which is unreasonable considering the resort is marketed as an all-inclusive property.
The beverage quality was also disappointing. The drinks appeared to be made with low-quality products and did not meet the standard expected from a resort of this caliber.In addition, there was little to no entertainment at the main pool during the day, creating an atmosphere that lacked.

Friends

10/10

Exceptional

09 Jul 2026

Claire

Entertainment staff was absolutely wonderful!! Everything was great! Best place I have been in years!

6/10

Pleasant

09 Jul 2026

Jianfeng

There is a small path there that allows people to freely enter and exit the hotel; it’s not very secure.

Friends

10/10

Exceptional

09 Jul 2026

laura

.

Partner

8/10

Excellent

08 Jul 2026

Richard

We had a really nice stay at Live Aqua overall. The room was comfortable and well kept, and the staff throughout the resort were incredibly kind, friendly, and welcoming. Everyone we interacted with made us feel taken care of.

The restaurants and food were honestly some of the best I’ve had at an all-inclusive. There was a lot of quality and variety, and the dining experience was one of the strongest parts of the trip. The drinks were decent, but they lacked a little excitement compared to the food program. I would have loved to see more creative cocktails or better presentation.

One thing we were disappointed by was how early the outdoor areas seemed to shut down. The pools close at 8 p.m., and by around 9 p.m. the outside of the resort felt pretty quiet. We weren’t looking for a party resort, but being able to swim or enjoy the pool area later at night would have made a big difference. It would also help if the pool closing time was made more clear ahead of time.

The beach was decent, especially considering it was sargassum season. The water in this area is a little rougher with more undertow, so it may not be ideal for everyone, but the beach itself was still enjoyable. One smaller thing that stood out was the plastic pool stemware, which felt old and worn and could use an upgrade.

Overall, Live Aqua is a beautiful resort with great service, excellent food, and a relaxing atmosphere. I would recommend it, especially for people who care about the dining experience.

Partner

10/10

Exceptional

08 Jul 2026

Roxmin N

Great place for a relaxing vacation!

Partner

10/10

Exceptional

06 Jul 2026

Mohammad

Good

Partner

10/10

Exceptional

06 Jul 2026

Jorge A gonzalez

Outstanding hotel, amazing staff, I’ll be back very soon, it’ll be my only choice from now on

Partner

10/10

Exceptional

05 Jul 2026

Abimbola Adebola

Live Aqua will always have my heart. Everyone was professional and nice. I will definitely come back to this hotel. I had a great experience at Live Aqua , amazing Staff and delicious meal.

Self

10/10

Exceptional

04 Jul 2026

RAFAEL ARTURO

Nuestra cuarta visita a Live Aqua, y lo primero que quiero resaltar es el servicio 5 estrellas. En cada estancia nos soprenden más tanto en servicio como en la comida que esta vez fue excepcional. Nos hicieron un upgrade a una suite, la cual recomiendo tomar en cuenta a la hora de reservar, espectacular!!! Hay opciones de comida todo el tiempo, desde la playa, la piscina, los restaurantes, las noches mexicanas, etc. El servicio en piscina excelente, siempre pendientes de que estuvieras bien servido, Usiel fue nuestro camarero. Quiero dar especiales gracias a Rosalino que año con años nos ha atendido y ayudado en todas nuestras necesidades, siempre dispuesto a que tengas la mejor estadía de tu vida, a Virgilio, Gerente Vip, que nos dio un trato cálido y con muy buena disposición para resolver nuestros requerimientos, a Morelia por el detalle en nuestra habitación, a Mayra y Mirian por su excelente atención. Live Aqua se esfuerza para que tengas unas gratas vacaciones, lo notas desde el momento que entras al hotel, no conozco otro hotel que tenga el nivel de servicio de ellos. Es un hotel que se vuelve tu favorito!! Esperamos regresar pronto!!

Partner

10/10

Exceptional

03 Jul 2026

Priscilla

My vacation was great! Staff was always super nice, pools are great, beach was beautiful. I loved it. Will definitely recommend it to my friends and go back!

Self

10/10

Exceptional

03 Jul 2026

Sophie

Wonderful place to stay as relaxed and recharged. Pool side activities are great!

10/10

Exceptional

03 Jul 2026

Philip

The property, pools and food were A+. Very satisfied. Would stay there again.

Partner

10/10

Exceptional

02 Jul 2026

Yelena

Overall very relaxing and nice hotel.

10/10

Exceptional

02 Jul 2026

Christopher

The absolute resort for mature adults who need a break from the city life.

Partner

8/10

Excellent

01 Jul 2026

Ryan

Great Place, Great Staff. My wallet was stolen at the Hotel the morning of my departure. Not sure if it was House Keeping, or if i left it at the front desk. That morning the cards were used at the hotel and they never flagged the multiple purchases internally.

10/10

Exceptional

30 Jun 2026

Charles T

Staff, pools, everything!!

6/10

Pleasant

29 Jun 2026

Yolanda

Very limited chairs by the pool, not enough activities. Beach could have been cleaner

Partner

10/10

Exceptional

29 Jun 2026

Josue

Fantastic adults-only all-inclusive! Beautiful resort, amazing food, outstanding service, and a relaxing atmosphere. Everything exceeded my expectations.

Friends

8/10

Excellent

29 Jun 2026

Marie

Everything was great! From the check in to check out, all questions were addressed and staff were extremely hospitable. The food was a bit repetitive, delicious but predictable if you're there for more than 3 days. The pools were great. Cabana staff was attentive and helpful. Didn't get to try Varenna or MB, it's on the to do list for next time. I have no complaints.

Family

10/10

Exceptional

28 Jun 2026

Tanya Elizabeth

What did you like or what was unique about the property?
Everything was excellent. I loved that it’s an adults-only resort because it was peaceful and relaxing. The pools were never crowded, which made the experience even better. The service was outstanding, and every staff member was friendly, attentive, and made us feel truly welcome. The food, the atmosphere, and the overall experience exceeded my expectations.
What didn’t you like?
Nothing at all. Everything was perfect, and I can’t wait to come back.

Friends

8/10

Excellent

28 Jun 2026

Diamoneka

The staff was amazing and very accommodating. I did not encounter a bad experience with any of them. Transparently, while I was there we saw 3 roaches on three separate occasions. I believe that may come with the territory of 24/7 food. The room was great. The food was great. We didn’t participate in much of the entertainment so cannot rate that.

Partner

10/10

Exceptional

28 Jun 2026

Omar

Five stars resort, excellent restaurant. Location was perfect, on the beach and next to the mall.

Partner

10/10

Exceptional

27 Jun 2026

Erika Teresa Alvarado

Un hotel muy limpio, muy tranquilo, excelente atención 10 de 10.

Partner

8/10

Excellent

27 Jun 2026

Cesar

Our second visit to Aqua Live. As in the first time the property and staff are first class: beautiful room and genuinely friendly and attentive staff no matter their job. They maintain the beaches in excellent condition even when fighting against sargasso, which unfortunately is a natural phenomenon that cannot be avoided.

However, I believe the food this time was lacking and it was hit or miss. That’s the reason why they did not get an “Excellent” rating all around.

Nevertheless, we hope to return and hope they act on this feedback.

Partner

10/10

Exceptional

27 Jun 2026

Sean

Fantastic holiday. Amazing property and incredible beach. Would return!

Partner

6/10

Pleasant

26 Jun 2026

Kristine

when they clean room they did not replace new towel, coffee pods, drinks in fridge...

Family

6/10

Pleasant

26 Jun 2026

Jessica

Overall, we were disappointed with our stay here. The room was beautiful and our terrace was wonderful with a great view of the ocean. But, we had some trouble finding the restaurants in the resort. We received a QR code at check-in but no instructions that it contained information including a map of the resort. But, we couldn't find signs on the ground floor that, in theory, contained all the restaurants. Even the way to the beach was a little challenging. We had to navigate through the restaurant area to get to the beach, which felt a little awkward as we were doing that in our bathing suits in the evening as others were dressed and waiting for dinner. For such a big resort, I would have thought the routes to locations and signage would have been considerably better.

Also, when we were there, there was a lot of sorgussum on the beach. I understand that that is going to vary and is out of the control of the hotel. I did notice in the morning that the resort to the left and right of us had cleared the beach of it overnight, but Live Aqua had not. That definitely impacts the beauty and use of the beachfront. Overall, I would not stay there again. It is not worth the money.

Partner

10/10

Exceptional

25 Jun 2026

JIAN

Excellent resort with beautiful ocean views, friendly staff, delicious food, and a relaxing atmosphere. Everything was well organized, and I truly enjoyed my stay. Highly recommended!

Self

6/10

Pleasant

25 Jun 2026

Nicolas

Evening social gathering places made you feel like you were not truly welcomed. Even with the World Cup in full swing, it was very difficult to catch even one game that wasn’t Mexico. Staff claimed that they didn’t have the rights to show any of the games, needless to say it was not a fun atmosphere during the evening hours.

Friends

2/10

Poor

25 Jun 2026

Liyakat Ahmed

This place was absolutely horrible. From the time we got there till the time we left and even after. It was a large group of 15 of us and we requested rooms together but they gave us rooms all across the whole building making everything very difficult. They didn’t even give us the room we paid for they gave us an alternative and every time we all order a large amount, the staff minds and it shows in their attitude. The lobby is completely garbage and has nothing. This is by far the worst experience we had in Cancun and we are never returning here. We stayed for 5 days and for 2 days there was no water in the property. Mind you this is a “ 5 star” property. We all hung out one day in one of our rooms and tried ordering food to one room so we can eat together and they didn’t allow that. They broke up our party and told us to order from seperate rooms. After we checked out, they sent us a bill of $500 and I still do not know what that is for. It was all in Spanish but when I translated it, it wrote that we owe for “food and beverage packages and stay packages” what is this? We paid an All inclusive and was not supposed to be charged anything additional. I DO NOT RECOMMEND LIVE AQUA FOR ANYONE. That is why there is barely any guests in that hotel and is so quite.

Friends

6/10

Pleasant

25 Jun 2026

Shiv

Well it says all inclusive but there’s always a catch. Not all of the things are included like for sunbath we need to pay for the umbrellas and seat(very less free spaces available). And with the restaurants food was good but mexican food was good other things were 5/10. And for the drinks they put very very less alcohol which we always have to say to get the extra.

Friends

10/10

Exceptional

23 Jun 2026

Kayla

Great food. Great service. Lots of things to do or not do, all up to you. Would recommend to friends and family.

Partner

10/10

Exceptional

23 Jun 2026

Nathan

Food was top tier. Drinks were incredible. Staff was extremely attentive. Will definitely come back!

Partner

8/10

Excellent

22 Jun 2026

Christian Jackson

The staff and hotel were so nice and accommodating. It was a beautiful hotel and the restaurants were amazing. The only thing I wish was better was the AC in hotel room. It was not great and we had to ask for a fan. Being from Texas and not having AC is not good. Other than that we had a blast and loved it.

Partner

8/10

Excellent

19 Jun 2026

Cristian

Overall great resort, five star to everything but the food. I’d give the food two or three star. Maybe I’m a food snob and it’s kind of expected it’s never that great at resorts? What stood out about the food not being great is the dinners, all meats were always overcooked and veggies undercooked. Everything tasted like it was managed to be as economically efficient for the resort as possible. I guess I expected more from Live Aqua in that aspect.

10/10

Exceptional

19 Jun 2026

ENEDYS

Excellent place to spend your vacation. Highly recommended!!!!

Self

10/10

Exceptional

17 Jun 2026

Luis

Mi primer viaje a este hermoso hotel que ya tiene 20 años. Te va a encantar las vistas, el servicio,la comida y lo tranquilo que es. Si vienes a buscar un descanso sin que nadie te moleste este es el lugar ideal . Pero si te quieres divertirte, bailar etc no es para ti. Te sentirás muy bien por las atenciones del personal y por la comida, los masajes son caros . 180 por un masaje pero vale la pena te dejarán nuevo.

Partner

10/10

Exceptional

17 Jun 2026

Kelly

Top-notch resort

Self

10/10

Exceptional

16 Jun 2026

Ashley

Beautiful resort, will definitely return.

Partner

10/10

Exceptional

15 Jun 2026

Dion

Best customer service ever.

10/10

Exceptional

15 Jun 2026

Arno

Every thing was great

Partner

10/10

Exceptional

15 Jun 2026

Julio C Valdes del

Everything OK

Partner

8/10

Excellent

13 Jun 2026

Joshua

I just would have enjoyed there being more events planned in the evening. Overall it was a nice place.

Partner

6/10

Pleasant

13 Jun 2026

Edward

Have been to this resort over 4 times and the quality has gone down. Especially the restaurants choices and food quality. I feel the vibe is gone unfortunately.

Self

10/10

Exceptional

12 Jun 2026

Patricia

Stayed beginning of June for 4 nights. Wonderful resort. I have stayed at 6 other \"brand\" resorts in the Cancun area in the recent years and this was my first time at Live Aqua. If you are looking for luxury with a calm, relaxing atmosphere - this is the place. The pools and cabanas are wonderful, excellent beach (minus the seaweed, not their fault). So many little surprises we stumbled onto just walking around and exploring the pool area. They had the BEST food I've ever had at a resort! The evening dining experience was top tier. (Ask for Caesar at the restaurants, he was so fabulous with recommendations off the menu and will completely take care of you!) Not a party resort at all; just for peaceful and relaxing. Highly recommend this resort to anyone.

Friends

10/10

Exceptional

12 Jun 2026

Maxwell

The room was amazing to start off, always had great staff that checked consistently on housekeeping needs. The staff was on another level, they were so polite and would remember you from day to day as you were not just another person to them. The view was incredible, and it didn’t really matter where you were on the resort. Lastly the best thing of all time, the pool. It was hard to even want to go to the beach because the pools plural had so much to offer that were amazing

Partner

4/10

Poor

11 Jun 2026

Sarah

Had to change rooms several times, first smelled horribly like mold, and next 2 the air conditioning didn’t work for the entire stay and multiple guests had the same issue after talking to some. They sent some supposed maintenance staff, but they had no idea how to fix anything. Staff was nice, but the butler manager and in general all mangers including main general manager and restaurant mangers were the worst, useless individuals and could care less about any complaints. People were so mad about things one gentleman was yelling at a manger because of their incompetence. We stayed at live aqua in the DR and didn’t really have any of these issues. Food was good and activities were fun, but seaweed they did the bare minimum to clean up. Beach was pretty much unusable unless you just want to lay on the beach. Don’t stay here there’s better places to stay in Cancun.

Friends_and_family Family

4/10

Poor

11 Jun 2026

Seyedreza

Our overall stay at this hotel was good, and the facilities and general service met our expectations. Unfortunately, our experience was ruined by a very serious incident. My wife’s pants were stolen from our room, and we strongly believe they were taken during housekeeping service.

After we reported the issue, security and hotel staff came to inspect our room, but they were unable to provide any explanation or resolution. What was even more disappointing was that no one offered a simple apology or showed genuine concern for what had happened. We were told that management would follow up with us, but nobody ever contacted us.

The loss of a personal item is frustrating, but the lack of accountability and poor customer service afterward was even worse. As guests, we expect our belongings to be safe and for the hotel to handle serious incidents professionally. Unfortunately, this hotel failed to do so.

Because of this experience, I cannot recommend this hotel. If a property cannot properly manage its staff or protect its guests’ belongings, it raises serious concerns about guest security and trust.

Family

10/10

Exceptional

11 Jun 2026

Juan Pablo

Here’s a more polished and compelling version for a review:

This was my third stay at this hotel, and it reminded me exactly why I keep coming back. During my last trip to Cancún, I decided to try a different property, only to realize how much I missed this gem.

It had been more than ten years since my previous stay here, yet I was just as impressed as ever. The rooms are beautiful and impeccably maintained, the food is consistently excellent, and the atmosphere strikes the perfect balance of elegance, relaxation, and authenticity that I look for in a beach resort.

This hotel continues to deliver an exceptional experience, and I would highly recommend it to anyone visiting Cancún. I’m already looking forward to my next stay.

Partner

10/10

Exceptional

10 Jun 2026

Rebecca

Great resort except for a lot of seaweed on beach even tho they cleaned everyday. No complaints! Definitely going back!

Friends