Name: Fiesta Americana Condesa Cancun- All Inclusive
Address: Boulevard Kukulkan Km 16.5, Zona Hotelera, Cancun, 77500, MX

Fiesta Americana Condesa Cancun- All Inclusive

Cancun (and vicinity) · Mexico

Boulevard Kukulkan Km 16.5, Zona HoteleraView location

100 reviews shown

8/10

Excellent

26 Jul 2026

Gerardo

Yup

10/10

Exceptional

26 Jul 2026

Heriberto

Everything was great

2/10

Poor

25 Jul 2026

Martha

The room was full of roaches!! Most of the staff was very rude. Never going there again

2/10

Poor

25 Jul 2026

Manuel

We had a horrible experience at this hotel. Our room was full of cockroaches, which is completely unacceptable. On our last day, we were celebrating a family member’s birthday at the pool when the staff came and took our chairs away and made us move, even though we were with young children. It was very disrespectful and ruined our celebration. We usually stay at Villa del Palmar or Dreams when we travel, and we’ve always had great experiences there. After this stay, we know we will never come back to this hotel. Between the poor cleanliness and the way we were treated, I would not recommend staying here.

10/10

Exceptional

25 Jul 2026

Christopher

The food was great. Service was awesome. Spa was really nice and hydrotherapy was included. They were doing construction/remodel in the lobby so I think we scored a deal. Honestly it was totally worth it. I have been to Cancun 8 times in the last 2 years and this is one of my favorites if you are looking g for a family resort.

10/10

Exceptional

24 Jul 2026

Maria

Staff was wonderful

10/10

Exceptional

24 Jul 2026

Jesus

Great vacations.

10/10

Exceptional

24 Jul 2026

Muluneh

Thank you

10/10

Exceptional

23 Jul 2026

LEO

This was our fourth time staying at this property. It never disappoints!!! Already planning on going back.

6/10

Pleasant

23 Jul 2026

Julio

July 2026, celebrated birthday with spouse. Cozy resort, front entrance being updated and some minor maintenance. Enjoyed the food at La Cevicheria, Rosato, and Coffee shop. The buffet was okay. Main bar had entertainment in the night, karaoke, DJ, or a live band. Drinks were okay depending on what you want. Need to pay extra for some specialty drinks. As usual, tipping will be well appreciated and in return service will be delivered. There’s a small kids pool but seen several small children at the adult pool swim up bar. Which was hard to enjoy with all the splashing and screaming. Pool closed one afternoon due to cleaning. Get up early and reserve your chair and enjoy the spectacular sunrise on the ocean. A few games played at the Adult pool. The seaweed is maintained at the ocean, waves were strong but was nice relaxing by a cabana. Staff friendly and really do try their best to make you feel welcomed and provide great service. Tip, there’s a beautiful peaceful garden sitting area on the side of the coffee shop. Great for enjoying morning coffee or. eating sushi. Ocean view room king, near adult pool side. Room smelled moldy, had to ask for maid service to clean and change the bedding. Electrical locks caused us to be locked out twice and sat outside our room for and hour at night. They had to change the lock in the morning which caused us another two hour wait time until it was replaced. That was our biggest disappointment. Nice resort to experience but won’t return.

10/10

Exceptional

22 Jul 2026

Michael

Everything was exceptional! The staff were super friendly. The room and grounds were clean and pristine! Food was awesome and a bunch of variety. This was my 6th time in Cancun and first at a Fiesta Americana. We will be back again!

10/10

Exceptional

22 Jul 2026

Diana

Great place! Food was amazing!! Only disappointing thing was the lack of shows/ entertainment at the end of the night.

8/10

Excellent

22 Jul 2026

Denise

I feel the resort needs more entertainment.

10/10

Exceptional

21 Jul 2026

Jonathan

Food was great. Resort was outdated and it appeared some construction was being done in the front. Room had a few issues with the a/c but they were prompt and serviced it. Room smelt a bit old… not much to do in the evenings. Pool bar closed at 6pm. They did things in the evenings but they really need some sort of dj music offered every night and a place to dance.

Family

10/10

Exceptional

21 Jul 2026

Kuldip Singh

Excellent hotel, clean and well maintained, helpful staff. Food choice was really good too!

Family_with_children

10/10

Exceptional

20 Jul 2026

Ernesto Alfonso

Todo muy bien

Family_with_children

10/10

Exceptional

20 Jul 2026

OSHER KRISPIL

Every thing Was amazing

6/10

Pleasant

20 Jul 2026

Shuk Nga

the water slides were good for kids, there are lots of down side, the seaside restaurant was supposed to serve breakfast but it was closed the whole time we stayed, so we had 5 days of breakfast buffet at the same restaurant with the same food.

Family_with_children

10/10

Exceptional

18 Jul 2026

Karen Elizabeth

I visited the property for my cousin's wedding. Everything was perfectly arranged from the wedding ceremony, cocktail hour to the reception. The food was amazing, the staff was extremely friendly and helpful, the rooms were clean.

Family

10/10

Exceptional

18 Jul 2026

Luke

Had an amazing trip, everyone was so wonderful. The kid area was truly the best, all the caretakers were so caring. We couldn’t have been happier with everything that was available for our family.

Family_with_children

10/10

Exceptional

17 Jul 2026

Nayela

Excelente

Family_with_children

2/10

Poor

17 Jul 2026

Silvia Nieto

Tenían cucarachas y hasta en el restaurant en la comida nos salió les reclamamos y no hicieron nada, las sábanas estaban manchadas y nos quisieron cobrar por algo que ni pedimos muy mal nos trataron nos quitaron el tiempo hablándonos del tiempo compartido y diciendo que exposia nos estaba cobrando exageradamente por lo que pagamos muy mal hotel.

Family_with_children

6/10

Pleasant

14 Jul 2026

Jose

The rooms always felt humid. Buffet was always the same thing every day. Lobby’s felt super hot.

Friends

6/10

Pleasant

14 Jul 2026

Amal

I liked the swimming pool and the food by the swimming pool. Restaurants were okay but limited, water bottles were available for purchase only, lobby is not cooled, coffee bar was inside the gift shop but has good variety of coffee and dessert. I liked the ice cream bar at the coffee bar. Rooms were clean but the resort is old and I saw some roaches in my room. The water faucet was broken and splashed water everywhere
Stay was okay but will not go back

Family_with_children

10/10

Exceptional

13 Jul 2026

Humberto

Mostly was ok

Family

10/10

Exceptional

12 Jul 2026

Gladisbel

Awesome trip!

Friends

10/10

Exceptional

11 Jul 2026

Adiel

Exelent cleaned plase

10/10

Exceptional

11 Jul 2026

Felix

Nuestra segunda vez aquí. Para esta fecha está en remodelación la entrada. Como siempre todo muy bien. No es un hotel “fancy” y quizá un update del lobby le viene bien. Pero aparte de la estética, todo está muy bien. Oswaldo en la piscina está muy muy dedicado a su trabajo y se encarga de que sus huéspedes se sientan atendidos. Pregunten por el.

Family

2/10

Poor

10 Jul 2026

Juan

We've been to cancun 4 times in the last 2 years,and this was by far our worst experience

This was a very disappointing stay. The hotel is xtremely run down and outdated and is in need of major renovations.

The A/C in our room barely worked, making the room uncomfortable. The room keys constantly stopped working, and to use the elevator we had to go up to another floor just to be able to go back down.
As a Platinum member, I expected a better experience. The only “upgrade” we received was a different garden view, not even an ocean view. The beds were extremely small, about the size of full beds or oversized twin beds, so my wife and I had to sleep in separate beds.

Housekeeping was also unacceptable. They never cleaned our room during our stay. Even after I called and requested that someone at least make the beds, it took two days for anyone to come. They didn’t properly clean the room, pick up trash, or replace towels.

On top of that, there was no nighttime entertainment or shows, making the overall experience feel very dull.

Overall, this hotel did not meet the standards I expected, especially as a Platinum member. Between the outdated property, poor maintenance, lack of housekeeping, and disappointing service, I would not stay here again.

Family_with_children

8/10

Excellent

10 Jul 2026

Todd

The only thing that could gain improvement at the property is the food, in amenities are limited unless you pay more.

Partner

10/10

Exceptional

10 Jul 2026

Virginia

Stayed here many times. Always pleased.

Family

10/10

Exceptional

09 Jul 2026

Nataly

We loved Fiesta Americana resort. Traveled with children. We had an issue with our too the first night and as soon as it was brought up to their attention, the resort wasted no time moving myself and our other family members to a different room with an ocean view which was really nice. No complaints about the food. There were plenty of options. The poolside service was phenomenal. The kids really enjoyed the kids pools but were also able to enjoy the other pools. Would definitely recommend this resort to families with or without children.

Family_with_children

6/10

Pleasant

09 Jul 2026

Oleksii

Overall, our stay was quite good. The room was clean, the staff was generally friendly, and we enjoyed the hotel facilities.

Unfortunately, on the third day, my wife and our young child became seriously ill after lunch. They both suffered from severe vomiting and diarrhea. The hotel staff told us to call a doctor. A doctor came, but it seemed he regularly works with the hotel. Instead of acknowledging what appeared to be food poisoning, he claimed it was caused by “bacteria.” We ended up paying more than $300 for the doctor’s visit and medication.

I asked the hotel management to compensate these expenses because we are convinced this was food poisoning, but they refused, saying the doctor had determined it was not. This situation gave us the impression of a conflict of interest between the hotel and the doctor. That was the only major disappointment during our stay.

Family_with_children

10/10

Exceptional

08 Jul 2026

Lois

The swim up bar was great and a place to meet other visitors. The whole resort is kid friendly . They are doing construction in the main reception area so check in was not the best experience (as it was in a corner out of the breezeway). World Cup soccer was on when we visited which was fun to watch . However the other nightly entertainment was lacking . Just things in the lobby bar to do w kids and loud music. The food was outstanding . All restaurants were delicious and did not require reservations. Plenty of chairs around the pool .

Family_with_children

10/10

Exceptional

07 Jul 2026

CLAUDIA

Great staff , good was good. The hotel needs maintance

Family

10/10

Exceptional

07 Jul 2026

CLAUDIA

familia de 8 personas, la piezas fueron comodas y muy linda vista. Nosotros reservamos piezas con vista al oceano. El personal muy alegre y servicial. La comida del buffet es buena, pero la de los restaurantes no es lo mejor pero, no es mala tampoco. La playa estaba con sargazo pero te podías meter igual. Hay sectores donde habían días que estaba muy limpia. Lo
Único que podría mejorar es la recepción y el centro donde se encuentra el bar y se hacen actividades , está viejo . Necesita una renovación. Tuvimos días increíbles. Lo pasamos muy bien.

Family

4/10

Poor

05 Jul 2026

Kishan

Room AC was not working after calling multiple times person came and did something but it did resolve the issue. We were sweating in night since ac was not working. Person who came to fix don’t understand other the Spanish. We. Did sleep for all three nights first night was fine as we were tired

Family_with_children

10/10

Exceptional

03 Jul 2026

xing

Very friendly staff and very good food

Partner

10/10

Exceptional

03 Jul 2026

Guillermo

Muy buena propiedad buen precio

Family_with_children

8/10

Excellent

03 Jul 2026

Diana

This hotel I would say is a 4 star experience at best. The best of the hotel are the pools and spa. The pools are large and clean and convenient if you have kids as well. The spa is amazing, Margarita has the hands of a goddess. Everyone there was helpful and kind and only want you to have the best experience. The restaurants are okay. The breakfast and lunch buffet were varied and pretty good. The highest quality was San Telmo steakhouse, but you do have to pay for the meat there. The Mexican restaurant and the freshly made pizzas by the pool were the next best thing. Rosato the Italian restaurant needs work. It was very warm in there and the pastas were quite bad. All in all, not sure it was worth the price.

Family_with_children

8/10

Excellent

30 Jun 2026

Evelyn Patricia Espinoza

I Like the food and the staff, everyone was amazing, but the property looks old, and our room was not the best, but was ok.

Family_with_children

10/10

Exceptional

29 Jun 2026

Miriam Perea

Great service rooms and everything very clean. Pool is also fun

Family

10/10

Exceptional

29 Jun 2026

kari

Most enjoyable family trip I have ever taken! The hotel, staff, and food was amazing. We definitely be returning

Family

10/10

Exceptional

27 Jun 2026

Austin

This was my second time. Everything just wow. Beat vacation ever.

Friends

10/10

Exceptional

27 Jun 2026

Emma

Love everything about this property. The service here is great. All the staff here are wonderful, friendly and respectful. The property is always clean. The food is very good. They have a large variety of food and plenty of restaurants to eat at.

Partner

10/10

Exceptional

26 Jun 2026

Magdalena

This is our second time visiting La Condesa. Everything was Amazing. Things that i missed from last time was more of the Mexican Culture that was missing this time around. We go to Mexico to immerese ourselves in the culture not to feel like we are back in the US. We missed the Cafe de Olla in the mornings, the latin music at the pool. The Mexican food options were also missing. The rooms were clean the staff were amazing. Overall we had a great time

Family

10/10

Exceptional

26 Jun 2026

Maria

We had a very relaxing vacation at this hotel. While the property is not new or modern, it is well maintained, and what truly makes the experience special is the amazing staff. Everyone was friendly, welcoming, and always willing to help.

The food was delicious, full of flavor, and there were plenty of options to choose from every day. We also really enjoyed the pool entertainment—it was fun without being overwhelming, and the music selection was excellent. It created a great atmosphere throughout the day.

Overall, we had a wonderful stay and would definitely consider coming back for another relaxing vacation. Thank you to the entire team for making our trip so enjoyable!

Family

10/10

Exceptional

25 Jun 2026

francisco

Very crean room, friendly staff.

Family

10/10

Exceptional

22 Jun 2026

Leslie

This was our third time staying at this hotel, and it continues to exceed our expectations. The staff is always friendly, welcoming, and attentive. The food is excellent with great quality and plenty of delicious options. The pool was clean and well maintained, making it a great place to relax.

We have stayed at several other hotels over the years, but nothing compares to this one. The service, cleanliness, and overall experience keep bringing us back. We highly recommend this hotel and look forward to returning again!

Family_with_children

10/10

Exceptional

22 Jun 2026

Donella

Clean property, in a perfect spot on beach. Only issue was room has hair in tub. If you want top shelf liquor you have to pay extra.breakfast was excellent every morning. Only issue was someone should be cleaning up towels. Manny ppl left towel therefore confusing us on which chairs were available vs which ones were not.

Family_with_children

10/10

Exceptional

22 Jun 2026

Ramiro

Family_with_children

6/10

Pleasant

22 Jun 2026

Yesenia

The property itself is beautiful. I loved the water with fish and plants outside my room. I got a room with plunge pool. My pool had a lot of the tile falling off. Otherwise my son and I enjoyed it. My patio door had a handle that was loose making it feel unsafe. I wish the patio had a light to enjoy at night. I tried to one night but was frightened by an opossum right outside my door. Then when I went back inside I killed a roach crawling across the dresser. Otherwise, loved my room and having the mini bar restocked daily. The bed was comfortable and they offered 24hr room service. My son really enjoyed playing at the kids club. There was one staff member there that was wonderful. She was the nicest to my son and was the best out of all the staff I came across. I loved the ice cream and cafe shop. I loved that you didn’t need to make reservations at the restaurants. The food could be better but my son and I really loved the Italian restaurant and pizza place. I’ve had better and kinder service at other resorts. The resort was walkable and easy to navigate. The beach didn’t have too much seaweed. I do wish they had more activities/entertainment. But for the first solo trip with my son this was a good choice. Likely wouldn’t go back.

Family_with_children

6/10

Pleasant

18 Jun 2026

Blanca

Staff was friendly, however restaurant offerings and bar selection were limited.
Entertainment was non existent.
Overall the resort needs to be updated.

Family

8/10

Excellent

17 Jun 2026

Elmira

Outstanding resort! We had a wonderful week at Fiesta Americana in Cancun from 5/24-5/29, The hotels grand lobby is beautiful and the food offerings are incredible and everything on the menu is delicious. This place felt like a dream and the wonderful staff were all very kind and service is outstanding.

The only downside is the Algae on the beach, the resorts are doing their best to clean it up but there’s just so much seaweed bloom during our stay unfortunately.

Now, make sure to also tour downtown for shopping and more food and if you’d like to check out the nightlife, go to the Congo Bongo area for some fun dancing and music.

On the weekends, there’s also some cultural shows in the Mercado 28 area as well. Great place to do shopping and more eating lol.

Best to have cash Mexican peso on you because the stores will charge ?? tax and service fees of up to 20% if you’re not careful. DON’T exchange your USD at the airports since their rate is terrible, we got a 13mexpeso for $1 when the rate is 18mxp. Go to your bank if you can or go to Walmart.

Partner

10/10

Exceptional

16 Jun 2026

Hugo

The entertainment team was awesome!

Family_with_children

10/10

Exceptional

16 Jun 2026

Lynnaee

As a 19 year old black woman beginning to solo travel I loved the resort, super helpful and made me feel better being in Cancun on my first solo trip!

Self

8/10

Excellent

16 Jun 2026

Carlos

This hotel is nice to go and spend a weekend. The staff is top class and the drinks are pretty good. However the food was a little disappointing. I would expect better quality for a hotel like this. Other than that everything else is good, specially the staff.

Partner

10/10

Exceptional

15 Jun 2026

Karolina

It was amazing! The food, the staff, the resort and whole… it was wonderful

Partner

10/10

Exceptional

15 Jun 2026

Jelanie

Our stay was perfect. We booked the Plunge Pool room and it was exactly what we were looking for a relaxing and peaceful getaway (If you are looking for a lively party atmosphere, this may not be the right fit for you.)

Everyone at the resort was incredibly friendly, and the service was excellent throughout our stay. A special thank you to Anselmo, who took care of us at several restaurants, especially at the buffet. He was always kind, attentive, and made us feel very welcome.

The main pool and swim-up bar were fantastic, with a great variety of drinks to choose from. The food was also very good, but the absolute highlight was the taqueria. The tacos and quesadillas were some of the best food we had during our entire stay. The sushi was excellent as well.

Although we do not have children, we had the chance to walk by the kids’ area and were genuinely impressed. It looked like a dream space for children, and it actually made us say that we would love to come back in the future with kids because the facilities looked amazing

One piece of advice for future guests check the restaurant schedules in advance, as some restaurants are closed on certain days. Planning ahead will help you make the most of your stay.

Partner

10/10

Exceptional

15 Jun 2026

Edith Alvarez

Todo me gustó , es un servicio de primera

Partner

6/10

Pleasant

13 Jun 2026

Barbara Y

Friendly staff good food
Room was not well maintained- broken safe
Broken refrigerator storage door was broken

Partner

10/10

Exceptional

08 Jun 2026

Jay

great

10/10

Exceptional

08 Jun 2026

Raya Maria

Staff is amazing!! Everything is clean. I stay here every year!!

Family

10/10

Exceptional

06 Jun 2026

Alane

Fiesta Americana saved our family vacation!!! We started out at the Oasis Pyramid on night one. It was so bad we decided to forfeit our stay and the money and book from scratch at Fiesta. From the moment we arrived at the property we were so relieved. Everyone was so friendly and helpful. Room was updated and spacious. The food was incredible! Even the buffet food was so good. The seaweed was still bad so we spent most of our days at one of the three pools. The kids pool was a huge hit, and the pool is staff is so fast and attentive. Spa is beautiful and modern, massage with Margarita was heaven! On the last day we had a late flight and they gave us late check out at 2 pm. Really cannot say enough about how great this resort was. Will definitely be back!

Family_with_children

10/10

Exceptional

02 Jun 2026

Zayra Yasnid De La

Everything was excellent. 100% recommended.

Partner

10/10

Exceptional

31 May 2026

Julyane

Exelente hotel estuvimos 3 noches super limpio todo, la comida exelente mucha varied! muy buena las instalaciones definitivamente si estás buscando un hotel familia es este

10/10

Exceptional

28 May 2026

Aisha

Loved every bit of it.

Partner

10/10

Exceptional

27 May 2026

Viktors

Everything was perfect!!

Family

10/10

Exceptional

23 May 2026

Michael

Perfect And Wonderful Staff

Partner

10/10

Exceptional

23 May 2026

Sofia

Great and friendly staff!

Family_with_children

10/10

Exceptional

22 May 2026

Mayra

Very clean family friendly areas adult pull bar great food was great several options from American Italian Brazilian steak house. Great experience for just adults or family groups

Partner

10/10

Exceptional

21 May 2026

Rebecca

The staff is wonderful. Food is delicious, great service in the pools area.

Business

10/10

Exceptional

20 May 2026

VITUS

Staff is EXTREMELY helpful. Every interaction we had with the staff showed their desire to help. Excellent service!!

Family

10/10

Exceptional

20 May 2026

Donald

Great resort we stayed at in May 20206. Resort has a ton of staff and super friendly. Many food options and the buffet was really good! Entertainment for guest every day and pool and beach areas were very nice, highly recommend !

Family_with_children

10/10

Exceptional

19 May 2026

FRANCISCO Javier

Fiesta Americana Condesa Cancún All Inclusive feels like my second home every time I come back. From the amazing night bar crew, entertainment staff, and incredible service, they always make the experience unforgettable. The energy, hospitality, and attention to guests truly stand out. Perfect place to relax during the day and enjoy the fun at night. Can’t wait to come back again! 🌴🍹✨

Partner

10/10

Exceptional

19 May 2026

Christopher

The view from my balcony was good - the room was clean - mini bar top off with beverage - red wine and soft drink- I like the pool area.

Self

4/10

Poor

19 May 2026

Olegs

Entertainment - horrible(Thur-karaoke/Fri-nice show/Sat-you dancing with headphones on music from your own device/Sun-karaoke. Restaurants-HORRIBLE. Mexican restaurant IN Mexica dont have guacamole. Not a joke. Brazilian rest looks like outdated dirty fast food place, Italian rest was closed on Sun. We visited that place in 2019 it was great, currently just way down, will not be back.

Family

10/10

Exceptional

19 May 2026

Bradley Dewayne

Everything was amazing as always

10/10

Exceptional

18 May 2026

Jennifer

Been going to Fiesta Americana Condesa for many years! I love it.

Partner

10/10

Exceptional

18 May 2026

Stanley

Everything

Partner

8/10

Excellent

18 May 2026

Marina

We had a stay at this hotel recently. We’ve had 2 ocean view rooms. The hotel is good and the food is decent. Beach is beautiful despite the seaweed season we greatly enjoyed it. The only problem we have encountered is the reception staff. Highly impolite and unprofessional. We have asked to change one of the rooms (since the room only had a small window and no balcony). Unfortunately, the request has not been honored for the entire stay. Also, Expedia provided us with $200 credit to be used in the hotel. Upon arrival, we were told that we would be able to use it towards the massage or spa or a stake house restaurant. Unfortunately, we were lied to by the receptionist. Despite us trying to spend that $200 credit on the amenities in the hotel we were refused multiple times and they were trying to sell it to us instead. So our credit went unused. The hotel never refunded it nor let us spent it. Very disappointing….
Additionally, the receptionist spoke poorly to us and we were sad to come across that type of treatment during our vacation. She was very rude and unpleasant to deal with but gladly took a decent tip when we checked it. I truly hope they screen their reception staff better because no one wants to have a hard time during their stay

Family_with_children

10/10

Exceptional

18 May 2026

Timothy

We had a large group of friends visit the end of April! Daniel was very accommodating getting us set up with a group dinner one night! Poolside days were filled with fun, Loved Deana(Diana)? Her energy and smile was contagious!! We will all definitely be coming back next year!! Keep up the good work. Resort is very clean, food was delicious, my favorite being lunch, shrimp and fish tacos, and seeing Alex again! Everyone is so nice!

Friends

10/10

Exceptional

16 May 2026

Marcia K

Amazing place to stay! The resort, the staff, and food were absolutely fantastic.

8/10

Excellent

14 May 2026

Ekaterina

Great family hotel! Food was good! The beach is beautiful despite the seaweed season. The only issue is that some staff (receptionist)should be nicer to the guests. Also Expedia provided us with $200 credit to be spent at the hotel. Unfortunately, the staff did not let us use it. Instead, wanted to sell us services despite promising that the credit can be used for it. So $200 was not used nor returned. The 2 bottles of wine was not given to us as well (which was also included in our bookings. We had 2 rooms with ocean view). The receptionist who check us in was quite unprofessional and unpleasant (which was very disappointed to encounter during our stay). I’ve also asked to move to another room because our room only had a small window and was not relocated. A bit disappointed that we paid extra for nicer rooms but got what we got. I wish they screen their reception staff better because no one wants to deal with an unpleasant experience on their vacation (additionally we gave that receptionist a decent tip which she gladly took but she was not nice at all)

10/10

Exceptional

13 May 2026

Tisa S

The private pool and 24 hr room service made the stay extra special! Staff was helpful and friendly.

Self

6/10

Pleasant

11 May 2026

Fatima

The room was clean - the staff doing a good job - but is not a kid friendly except the pool ,, there’s no activities for kids ,, except the kids club which is a small room with toys that’s it !! The food was average nothing spectacular - sometimes they close the buffet for no reason and one of restaurants as well,, I don’t know why — also the buffet one day I saw a small cockroach near the food ,, makes me thinking about the cleanliness of the kitchen ,, overall is okay

Family_with_children

6/10

Pleasant

11 May 2026

Andy

Food can be better there are 3 restaurants that are not included and you have to pay to eat

Partner

8/10

Excellent

10 May 2026

hiroko

Overall, it was a nice resort hotel, but some small details were lacking. The restaurants were decent, though there weren’t as many options compared to other resorts I’ve visited. I’m not entirely sure if I would choose to return.

Family

10/10

Exceptional

08 May 2026

Héctor Fabio

Wonderful

10/10

Exceptional

08 May 2026

Christopher William

The staff was super friendly. The food was good ! Smaller portions but good. Alcohol was a little watered down but overall had a good experience. The cigar guy, (Raul) is super cool !!!

Family

10/10

Exceptional

06 May 2026

Joelle

The rooms are very clean. The staff is super friendly and welcoming. One person that was absolutely amazing and made our trip even better was Pedro behind the swim up bar. He was always so welcoming and friendly. His knowledge of different drinks and helping you try new drinks was next level! He is the exact person you would want serving your guest and make sure they are having a great time. My fiancé and me had a wonderful time here and will be coming back!

10/10

Exceptional

05 May 2026

Elyanah Giselle

Clean rooms

Family

10/10

Exceptional

05 May 2026

Cathleen Michele

It all was a good experience and we would love to go back in the future.
Hopefully very near future.

Family

2/10

Poor

03 May 2026

Shery

Room are not clean and founded Insects

8/10

Excellent

02 May 2026

Vanessa

Good

Friends

10/10

Exceptional

01 May 2026

Maria De Jesus

Todo muy bien el spa exelente

Partner

10/10

Exceptional

01 May 2026

Elizabeth

Excellent service from all the staff; the hotel is very clean and beautiful.

Family_with_children

8/10

Excellent

01 May 2026

Faezeh

The hotel was clean and well-maintained, which we appreciated. The food was good but not exceptional—the flavors were a bit mild and may not suit everyone’s taste. The biggest downside was the buffet, which was very repetitive and didn’t offer much variety throughout our stay. Overall, it was an okay experience, but there is definitely room for improvement.

Partner

10/10

Exceptional

29 Apr 2026

Marion

We have been here many times! We will continue togo because it is excellent!

Partner

10/10

Exceptional

28 Apr 2026

Roberto

Amazing time at the resort and beach