Solymar Condo By Casago

8/10

Excellent

19 May 2026

Edward

The condo was great.
Trying to get wifi for check in was tragic with the actual hotel.
They wanted 30 dollars to access their wifi so I could communicate with the host.
Not good.

2/10

Poor

14 Dec 2025

Karen

The entire condo including balcony reeked of urine! I left immediately & have been denied a refund! Do not bother trying to stay in this unless you want a place that smells like a urinal! Disgusting!

Business

2/10

Poor

04 Feb 2024

Vicente

The elevator was broken down for 8 days the food was terrible and the property was too far from any convenience store

Partner

8/10

Excellent

29 Nov 2023

Lindsay

Apartment was as seen in the pictures. Large king size comfy bed, kitchenette, seating area, and out door balcony. Great communication with concierge and easy direction/instructions for check in and accessing the room.

Cons: shower has zero water pressure and trickles out. Minimal hot water. The shower/toilet area is extremely small and tight. The cleaning is very surface and I had to sweep the floor upon arrival as the floor was covered with hair, sand, dirt. There was no soap left to clean the dishes so unable to use as they felt greasy.

However, I would recommend this place as water pressure issues is expected in Mexico and the cleaning issues can be resolved easily.

Leisure Family

10/10

Exceptional

02 May 2023

JASON

Great property snd great contact person. The beach is narrow here and minimal restaurants in walking distance

Leisure Self

2/10

Poor

22 Nov 2021

Luis E Ludena

The condo that they gave us when we got there was horrible, not 2 queen beds. Only one queen bed, one half sofa and one roller bed. They lied to us especially Julia and she was really rude. I will never pick this place again!

Leisure Family

6/10

Pleasant

20 Aug 2021

Verified traveler

Good location

It was convenient.

2/10

Poor

29 Jul 2021

Verified traveler

This is not a hotel, also other guests had the same confusion I did thinking it was a hotel, the air conditioner was not working and they do nothing about it, the elevator was not working and no one could help with the suits. Finding the room was almost impossible by my own I needed a video call with the host. Also people in the pool were swimming with clothes (t-shirt and short). No water neither coke or coffee in the room. The best thing was that the person who contacted me was available when I need it, so that allows me to find the room. The place was dirty and I o have photos to prove it.

Leisure Partner

2/10

Poor

23 Jul 2021

Verified traveler

We really had a bad experience. Please be aware, the pictures are not the room they offer. Don't let yourself be fooled.

Leisure Partner

8/10

Excellent

15 Jun 2021

claudia

Location

Everything was like I expected . The bed was too small. But besides that . I was very happy with everything

Partner

2/10

Poor

23 Oct 2020

Guadalupe

They never contact me I need to rent at her hotel I lost my money I m feeling yo frustrated

Family

8/10

Excellent

24 Mar 2020

Jon

thus is a condo... not a hotel room

room in need of tlc... overall room is satisfactory.. great view... fridge wasnt working.. broken door handle on slider doir.. sheets on bed slide off.. so you end up on mattress... room servuce once a week..aside from view .. i would give the room 2.5 stars

Friends_and_family Friends

4/10

Poor

14 Feb 2020

Verified traveler

Ok

The lady who rented this was nice to us. The hotel was rundown. We didn’t have towels, bed was very old and hard, dirty, no linens for hardly a thing. No outdoor setting. As stated, the renter was nice to my mother-in-law, the place was just very old. The rest of the hotel was separate so we were not helped for any reason at the front desk. Had to purchase our own towels, pretty much anything you’d typically see in any 1-star hotel.

Friends_and_family Family

2/10

Poor

01 Feb 2020

Verified traveler

Just stay away. I was only there a few hours and walked away from the 3 days i paid upfront. The room smelled bad. Tried to shower no hot water no ac. The staff wanted nothing to do with me when i was tring to find my room. The location is fabulous they should tear it down and rebuild.

Leisure

6/10

Pleasant

03 Aug 2019

Verified traveler

When we for there then electricity was out and it was very hot. Only one choice for food and it was a buffet.

Leisure Partner

4/10

Poor

30 Jul 2019

Xnxnx

The extra fees going up to 100 dll. The bed was hard as a 4ock. The rail in the balcony crumbling Dow. No elevators we were in a 5th floor

Leisure Family

4/10

Poor

27 Mar 2019

Verified traveler

No internet, no in room safe

Non working refrigerator-we had to defrost the freezer when we got there -??!!
Floors not swept.
Horrible nights sleep - new mattress is desperately needed - could feel the springs.
No dish soap, no kitchen towels.
No internet!
Patio doors are broken and do not lock.
No in room safe - !!??
Had to take our passports, camera, computer etc. to beach.

Partner

2/10

Poor

16 Aug 2018

Silvia

No good quality hotel Vrs big price!

The price compared to the hotel was a terrible surprise, very bad conditions Vrs a very high price. To that, add that the web hotels.com bring me a price and then they add a taxes. No other websites make that, so at the end I pay a lot of for the hotel.

8/10

Excellent

06 Jul 2018

Verified traveler

Great for a budget hotel

The location was AMAZING. We had ants in our room and the AC didn't work but we never spent time in our room anyways. Walking distance to the beach was important to us and we enjoyed our stay regardless. The room was large, well furnished and had a balcony. Also had a fridge/freezer! Huge bonus.

10/10

Exceptional

18 Feb 2018

cassandra

We rented a condo with an ocean view. We disliked the onsite restraunt , breakfast for two $36 so we went to the resort next door & bought tortas & coffee for $12.

2/10

Poor

09 Jan 2018

Verified traveler

Not worth it

Terrible customer service. It took them forever to get resolve a simple issue and, at the end, I wasn't happy with the outcome.

2/10

Poor

25 Aug 2017

You

a very bad deal indeed

The hotel rooms are nowhere close to what is shared on Expedia. The room was extremely dirty, the curtains were torn, the electric switches were broken to the extent where you could see naked wires, rendering the place completely unsafe. There was no hotel staff to support us. I had booked the place for 4 nights but checked out after one night despite the fact that I had paid in advance. This hotel should be blacklisted from Expedia. Would strongly recommend that everyone stays away from this place. I had paid extra to get a view of the ocean. However, there was no ocean view - just a sliver of the ocean through a side window.

2/10

Poor

29 Jul 2017

lawyer

Awful room, the staff don't want to know you

The room was not as advertised. It was a small \"add on\" on the top floor of the hotel, NOT the junior suite condo id been promised. The electrics were exposed and dangerous, and the lights were broken. The room was dirty and full of ants. The door onto the balcony didn't lock. The drawers fall off when you open them. the wifi didn't work one morning. You are treated as a second class citizen if you stay in a condo rather than the hotel. The reception staff won't have anything to do with you. The food is massively overpriced. Everyone else is on all inclusive but if you're in a condo you're expected to pay 300 pesos (about £15) just for breakfast! Ruined my time in cancun

2/10

Poor

10 Jun 2017

Verified traveler

It was private owner and not belong to the hotel the light didn't work they didn't clean the room they didn't put paper toilet and towels and shampoo there was not contact with the owner he didn't put is information

2/10

Poor

22 Dec 2016

Verified traveler

Terrible experience.

Nobody came to clean the room for 7 days.

We had to buy our own toilet paper.

We had to buy new towel cause nobody would give new towel

They promise beach view but got a lagoon view.

I would not return even if they gave a whole month for free.

10/10

Exceptional

12 May 2026

Alejandra

excelente habitación, buena cama, regadera nueva, la vista, la playa sin sargazo y las albercas todo muy bien por el precio

2/10

Poor

27 Mar 2026

Gerardo

Muy mala atención, pésimo lugar, les cortaron la luz, no avisaron, no me pude bañar! Pésimo , pésimo lugar.

Self

4/10

Poor

16 Apr 2025

sergio

La propiedad olía a guardado, las cazuelas estaban muy dañadas se pegaba todo, para cocinar no lo recomiendo, el refri tenía un foco de casa parecía que hiba a dañarse. Habían muchos mosquitos nos picaron bastantes.

Tiene una vista muy bonita a la playa y una buena televisión

Leisure

8/10

Excellent

02 May 2024

Fernanda

El Wifi en la habitación es muy lento pero al final de cuentas está bien porque se supone que uno va a disfrutar el mar jajaja por lo demás esta bien el lugar

Leisure Partner

2/10

Poor

29 Apr 2024

Perrine

À fuire

Arrivé à 22h, l’hôtel n’avait pas notre réservation. Il convient de contacter l’hôte 24h avant alors que nous avons réservé 2h avant. Cherchez l’erreur.

Partner

4/10

Poor

24 Aug 2021

william

No hay ninguna ayuda no hay limpieza no hay wifi y el hotel te ignora por que es condominio

Leisure Family

4/10

Poor

04 May 2021

Verified traveler

Pontos negativos:
Utensílios de cozinha bem engordurados e nao tinha nada para lavar;
Falta de acendedor no fogão;
Sem controle de ar condicionado então tinha somente uma opção ar ligado no máximo ou janela aberta;
Chuveiro com pouca água;
Falta de pano de prato;
Cama com molas soltas, tinha uns lugares da cama que não dava pra deitar;
Cadeira da mesa de jantar muito mole, tem que tomar cuidado para nao estourar;
Na sacada nao tem nenhum opção para pendurar toalha ou roupas molhadas;
O prédio tem uma arquitetura estranha, então tem que subir uns andares de escada, se você tem muita mala ou peso, prepara os braço.

Pontos positivos:

Vista para o mar linda da sacada;
Bem próximo a Praia dos Delfines, tem como ir andando pela praia, cerca de 1.6km;
Duas piscinas crianças e adultos;
Tem ponto de ônibus perto, pode ir e voltar de boa;
Fernanda super simpática, nao sei se essas melhorias depende dela mas recomendo passar uns dias como hospede para reconhecer essas falhas e tentar arrumar.

Partner

10/10

Exceptional

25 Jan 2020

Verified traveler

Todo muy bien vista al mar excelente ubicación muy bien

Leisure Family_with_children

6/10

Pleasant

06 Jul 2019

Verified traveler

La habitación está bien el colcho ya se sienten los resortes se termino el agua y yo pedí que no tuviera escaleras la habitación ya que viajaba con un adulto mayor y para colmo los elevadores no funcionó y cuando pasas para la playa en el área de La Cocina se viene un olor muy desagradable y los baños de la área de la Alberto estaban súper sucios y una mañana en el pasillo había botellas y cajas de cigarros la verdad lo ciento pero no recomiendo este servicio. Gracias

Leisure

8/10

Excellent

04 Mar 2019

Verified traveler

Me gusto que no se nos molesto en nada.
No me gusto que en la parte de condominios nadie te sebe dar informacion.

Leisure Family

10/10

Exceptional

19 Aug 2018

Antonio

Muy cómodo

Fué buena, fueron muy claros desde la contratación, lo que incluía y lo que no, y lo que se podría hacer para incluirlo, fácil y muy sencilla el check in lo mismo que el out, muy cómodo, muuuuy completa la habitación como un minidepartamento que tenía de todo, buena ubicación, personal amable, en general fué muy cómoda la estancia, me explicaron muy bien por correo y por teléfono, buena conexión a internet, muchas gracias por las atenciones.

Family

4/10

Poor

01 Aug 2018

Mima

No hay recepcion

La habitación estaba sucia, las camas empozadas, hay una puertita en el baño donde se escuchan animales, horrible.

Según me habían mandado las indicaciones por mail, jamás me llegaron, no tuve internet

2/10

Poor

12 Mar 2018

Verified traveler

Desagradable

Es un hotel fantasma solo me atendieron por teléfono y un vigilante me ayudo con mis maletas.
no hay personas atendiendo.

6/10

Pleasant

07 Jan 2018

Georgina

No me gustó que no hicieran la limpieza a diario.
Que no se contaran con los servicios básicos, aun cuando lo renten como departamento que no lo es por no contar con los servicios esta dentro de un hotel.
La habitación no tiene vista al mar, ni siquiera parcial.

Family

2/10

Poor

29 Oct 2017

Verified traveler

Olor a humedad

No regresaría a ese hotel, la habitación olía a pura humedad y cuando llegue el cuarto aún no estaba hecho, además que para entrar no había luz en las escaleras

6/10

Pleasant

02 Aug 2017

Karina

No encontré a nadie que pudiera explicarme cómo funcionaban las cosas, sólo por mail logré cosas tan sencillas como obtener la clave de wi-fi o hacer funcionar el control remoto del aire acondicionaedo. No había servicio de limpieza y en la playa las reposeras las retiran a las 17hs!!! Te dejan tirado en la arena a esa hora... de acuerdo al precio que me cobraron, esperaría mejores atenciones.

Family

6/10

Pleasant

19 Nov 2016

Carlos

Nadie te atiende

Nunca dijeron que fuera departamento y nadie sabía nada ni nunca tuvimos atención aparte nos cobraron extra la limpieza

Partner

2/10

Poor

05 Sep 2016

David

Not given what was promised.

My itinerary (made only 1 day prior to arriving) said that the price in US Dollars would be $238. Yet $283 was charged to my credit card. I was overcharged by $45. It is not likely that the currency values changed that much overnight.

Also, my itinerary stated that I would have a room with beach view. That was not the case. The view towards the road, opposite the beach. It was not a beach view at all.

The room was filthy. There was a safe for valuables but it was broken.

In summary: I was overcharged. The room was dirty. I did not get the room I was promised. And there was nobody to help with these problems.