Name: Marriott Cancun Resort
Address: Boulevard Kukulcan, Retorno Chac L-41, Zona Hotele, Cancun, 77500, MX

Marriott Cancun Resort

Cancun (and vicinity) · Mexico

Boulevard Kukulcan, Retorno Chac L-41, Zona HoteleView location

100 reviews shown

8/10

Excellent

11 Jul 2026

Huong Hoai

Gustavo was very helpful and friendly. Everything was meet the standards except for the food need to forcus on steakhouse and seafood like Moon palace if you’re decided for all inclusive and also drinks options. The property is beautiful and well maintained but it doesn’t mean they’ll be happy with your all inclusive offer that not meet our expectations due to a lot of competition out there.

Family_with_children

10/10

Exceptional

10 Jul 2026

Farooq

Beach view friendly staff good food and drinks.

Partner

4/10

Poor

07 Jul 2026

Min

The resort itself is very clean, and housekeeping did a great job every day. Unfortunately, that’s about the only positive thing I can say.

The staff were generally not very friendly or welcoming, which made the overall experience feel cold. The food was honestly disappointing, and there were very few restaurants to choose from. The only restaurant we genuinely enjoyed was Hana.

What made it even more frustrating was the restaurant reservation system. You have to book through the app, and there’s a limit on how many reservations you can make. With such limited dining options already, putting a cap on reservations just doesn’t make sense and only makes the experience worse.

I’ve been to Cancun four times, and this is easily the worst resort I’ve stayed at. I wouldn’t come back, and I definitely wouldn’t recommend it to anyone.

Family_with_children

10/10

Exceptional

03 Jul 2026

Erik

One of the most beautiful vocations we ever had!

Family_with_children

6/10

Pleasant

29 Jun 2026

asad

To use basic Cabana arouypool they were charging...I felt we spent so lot of money in resort .. didn't enjoy that another part with restaurant food was average...

Family_with_children

10/10

Exceptional

28 Jun 2026

Emily

We are a family of 5 who had never done an all inclusive before. This resort was so awesome for us! It wasn’t very busy, which was a really nice surprise. Food and drinks were all great. Service was great. Staff was so generous. We felt so spoiled.
The shows and entertainment were more fun than we anticipated, as well.
We did the Caribbean suite and it was the perfect amount of space for our family with a great ocean view.
The beach was rough for our younger kids, so we swam in the pool mostly.
We would definitely come back in the future!

Family_with_children

10/10

Exceptional

28 Jun 2026

Raad

Best stay ever, will definitely be coming back.

Family

10/10

Exceptional

22 Jun 2026

Jennifer

I enjoy staying at Marriot Cancun with my family

Family_with_children

10/10

Exceptional

22 Jun 2026

Margaret

Great experience. Exceptionally clean, friendly and helpful staff. The food was a cut above - I would return for that alone. Chill vibe, family friendly.

Friends

8/10

Excellent

21 Jun 2026

Davan Marie

This resort is exceptional. The property is beautiful, and the ocean access is stunning. The pools and drink service were lovely, and the staff were consistently kind and helpful.

One thing I found disappointing was that the pools closed quite early, and some of the restaurants did as well. There wasn’t much to do in terms of nightlife.

The food was generally good, but it wasn’t anything particularly memorable (with the exception of the breakfast buffet, which was excellent). The portion sizes were also on the smaller side, which was surprising given the all-inclusive package and price point.

One experience that left a negative impression was the Mexican market hosted in the main lobby. The vendors wore uniforms very similar to the hotel staff, which made the event feel hotel-sponsored and trustworthy. Unfortunately, we were aggressively approached by every vendor and ultimately paid $40 for a very small refrigerator magnet. While we recognize that we should have been more cautious, the experience felt misleading and left us with an unpleasant feeling after what was supposed to be a fun event.

What I didn’t love overall was that the experience felt somewhat curated rather than authentic. I understand that resorts cater to international travelers, and many guests likely appreciate that the staff speak English. However, I was hoping for a more genuine connection to Mexican culture and local life. That’s a personal preference rather than a criticism.

Partner

8/10

Excellent

21 Jun 2026

Carlos

Good

Family_with_children

10/10

Exceptional

21 Jun 2026

Andrea

All was done properly, no need to change

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Andres

The staff was amazing great costumer service. A family oriented hotel, not a lot to do besides pool.

Partner

10/10

Exceptional

19 Jun 2026

Alejandra

I booked a four day trip with my two kids, and they had so much fun! The property is clean, and the staff is super nice. We had a ocean view room, the room was a pretty good size. The food was also amazing, from the room service to the pool side food options and the restaurants. We will definitely come back, but maybe around December when the ocean is cleaner.

Family_with_children

8/10

Excellent

13 Jun 2026

HALIL

Family

10/10

Exceptional

09 Jun 2026

Wykena

The facilities were exceptionally clean, and I found the food to be absolutely delicious. Thank the entire staff for providing such a great experience and for the high level of service maintained by the staff…Monica (Front Desk) Lilliana (Waitress), Abel (Server), Luis (Bell Person) and Gloria (Chef).

I look forward to visiting again in the future.

Partner

10/10

Exceptional

30 May 2026

Paryush

Very kid friendly. Love it !!!

Family_with_children

8/10

Excellent

27 May 2026

Tammy

Overall we had a great stay. Most of the staff were really nice and helpful, the man who brought our bags to our room and all the people working in the pool area. We had an issue with our room the first night with the shower pipes making an awful noise and water running off and on through the night. The maintenance came and said it was an easy fix, but it woke us up again 2 other times in the early morning. When we went to the front desk in the morning they did switch us to a different room, but they were not friendly, not apologetic at all. The front desk also had to program my room key 3 different times, again they were not friendly, not apologetic that I had to come 3 different times. The lazy river was a disappointment, because I wouldn't call it a lazy river. There are 2 spots that water pours on you and you can't avoid it, so it's not very relaxing. The beach was a little rough and LOTS of seaweed!! I realize it could have just been the time of year. The pools were great, and all the activities. My young adult sons loved all the pool activities and games. The food was mostly mediocre, but that's to be expected at all inclusives in my experience. Even with the things I didn't like we still had a great time.

Family

10/10

Exceptional

27 May 2026

Tamara

Beautiful property and Staff

Business

10/10

Exceptional

27 May 2026

Kevin

Clean Establishment

Friends

10/10

Exceptional

27 May 2026

Venkataramana

Make dinner reservations well in advance.

Family

8/10

Excellent

26 May 2026

Robert

Everyone was very nice. The food was a little lacking

Family

10/10

Exceptional

19 May 2026

Nena

My favorite resort I've ever stayed in this was my fourth time

10/10

Exceptional

12 May 2026

Peter

Marriott Cancun All-Inclusive is a beautifully fully renovated resort. The rooms are renovated with a clean modern esthetic. There are multiple all-inclusive restaurants that serve different cuisines; all delicious. The property is extremely well kept and clean throughout. The beach is outstanding and the water is warm. And the staff throughout the resort from the front desk, restaurants, bartenders and cleaning staff are truly exceptional.

Partner

10/10

Exceptional

02 May 2026

Rajwinder

Amazing room and staff

8/10

Excellent

30 Apr 2026

David

Our first time in Mexico was AMAZING. The resort was clean, good food and amazing staff. The only thing we’d say if that housekeeping was inconsistent, we ran out of water and body lotion and had to request more often. Otherwise it was AMAZING. Definitely recommend!

Family

8/10

Excellent

24 Apr 2026

Kai

Property was nice but the food wasn't amazing that great. Most restaurants were rather disappointing.

8/10

Excellent

21 Apr 2026

Jaineane

Beautiful location with wonderful staff who are always happy to help. There were a few areas of the property that needed some maintained better, and the beach should be far more accessible to those with mobility issues who cannot handle stairs. We were unable to visit one of the restaurants because of that issue. Food could use a lot of help. The only two places with food that actually tasted good was the sports bar and the hibachi location. Buffet breakfast was also amazing.

Family

10/10

Exceptional

20 Apr 2026

Nathaniel Patrick

Great stay

10/10

Exceptional

18 Apr 2026

Veronique

Very good hotel

Partner

10/10

Exceptional

17 Apr 2026

Pinaki

Incredible property, very friendly staff, immediate access to ocean and beachfront, and awesome food choices as part of all inclusive made the vacation worth it. Would strongly recommend for a 3–5 days getaway. The property is fresh and looks new. Several daily entertaining activities in inside and outside the premise.

Family

10/10

Exceptional

12 Apr 2026

AMANDA

My family and I had a great experience! I would definitely recommend the hotel and look forward to being there again!

Family_with_children

6/10

Pleasant

12 Apr 2026

Alexander

Marriott all-inclusive game me some mixed feelings and probably disappointed a bit. Good things first. This hotel is located about 12-15 minutes drive from the airport. The property is right on the beach with the best view. They keep the area pretty clean around and cleaning the beach from the sea weed every morning. Yes it’s wavy every day, so if you’re looking for some calm and shallow beach that is not for you.
Now about things which should be improved. The pool is too small for the number of people around. It was too crowded.It’s not possible to find any available beach chair near the beach or pool unless you wake up at 6am and reserve a few by putting towels. I booked a Caribbean king suit at the top floor which has probably the best view but the room looked pretty old and outdated. The maintenance issues wasn’t fixed even though I reported them twice.
About the food now. It has only one buffet called Casa Madre which is mostly a mexican food and the options are pretty poor for the all-inclusive resort. Polynesian grill offers a buffet breakfast but to me, the options there were poor as well. Pretty much eggs, bacon and pancakes. Maybe I’ve been in many different all-inclusive places but so far the Marriott all-inclusive has the poorest food choices. They also have 3 evening a-la-carte restaurants (italian, polynesian and japanese) which were always booked for all 6 days. Pizzas tasted weird. Mo’s burger and a Champions bar had probably the best food available.

Family_with_children

10/10

Exceptional

12 Apr 2026

Tal

Kid friendly clean and super nice people!

Family_with_children

2/10

Poor

04 Apr 2026

Min ki

Check-in and check-out were handled very slowly. The service showed zero professionalism and was highly inefficient. There was only one group ahead of me, yet I had to wait 30 minutes to be attended to.

Family_with_children

10/10

Exceptional

03 Apr 2026

Maureen

We truly enjoyed our time at the Marriott.

Family_with_children

6/10

Pleasant

03 Apr 2026

Danielle

The hotel, Food and staff were all fantastic! Honestly, the only reason we won’t be back is because of how loud the pool area is because there is only one pool there’s no escaping the sound system unless you go to the beach. We love the beach, but we also really enjoy the pool as well. Again the staff are super super friendly and the food was really good! It’s really just a matter of preference on how you vacation if this is a good spot for you or not.

8/10

Excellent

02 Apr 2026

Luke

Food = 8.5/10. Best of all inclusive I’ve been to. No true lunch buffet was surprising.

Staff = 8/10 most were amazing and very friendly.

Beach = sargassum was an issue but beach and sand were fine. Major waves were fun for the kids.

Overall, pools and water slides were a hit but there was nothing for kids to do in the evenings. No arcade, no table games. We saw a ping pong table on the last day. My kids were too old to participate in the kids club.

Nightly Entertainment = 2/10. Don’t expect big shows or anything exciting.

Pool Chair Situation = 0/10. Pure chaos. Workers made it worse by taking things off chairs for those who complained. It was a mess

Family_with_children

8/10

Excellent

30 Mar 2026

Andres

Love this family friendly resort. Food is amazing and it has everything you need without having to leave anywhere. Rooms are nice and clean.

Family_with_children

10/10

Exceptional

27 Mar 2026

Abdullatif

1.Pool side seating are gone all day .You need to spend time hunting for seats.. You have to go and grape seat as soon as you arrive there? Short in seating.

I lost a very Valuable prescription eye glass. I am still waiting to hear from the hotel. Yes lost and founds was informed . I hope I can receive my glass as it is $$ and need to drive with it? I am now 5 days since we are back home still waiting to hear from them?

Family_with_children

10/10

Exceptional

26 Mar 2026

Claudia

Very clean- beautiful property

8/10

Excellent

25 Mar 2026

Xuanyan

Property is bright and clean. Staff are friendly.

Family_with_children

2/10

Poor

23 Mar 2026

sneha

We have visited Cancún every year and have always looked forward to our trips, but unfortunately this stay was a significant departure from the experiences we’ve come to expect.
The pool reservation system was a major source of frustration. Guests are effectively required to wake up at 4:00 AM just to secure a table — something we heard echoed by nearly every couple we spoke with during our stay. This is not what a vacation should feel like. On one occasion, a dispute over a poolside table escalated into a confrontation where another guest used inappropriate and offensive language in front of children. It was an uncomfortable and stressful situation that should never occur in a resort environment.
To make matters worse, the resort repeatedly ran out of pool towels — a basic amenity that a property of this size and price point simply should not struggle to keep stocked. It added yet another layer of inconvenience to what should have been a relaxing day by the pool.
Dining was equally disappointing. The reservation system was difficult to navigate, and missing a time slot meant struggling to find food at all. The menu options were quite limited, and as vegetarians, we found very little to choose from. What made it even more frustrating was that the resort consistently ran out of even the most basic food items — things like vanilla ice cream, cheese pizza, and beans. These are not exotic requests; they are staples one would expect to always be available at an all-inclusive resor

Friends

8/10

Excellent

22 Mar 2026

Krishna

Family_with_children

2/10

Poor

22 Mar 2026

Michael

They canceled our room after alerting them and you that we would be delayed a day due to weather. I’m still waiting for a refund after talking to Expedia and Marriott numerous times. This will be the last time I use Expedia if this is not resolved.

Friends

10/10

Exceptional

22 Mar 2026

Marty

Very clean! We loved everything about our stay at the Marriott! The staff was amazing! The food was great and the pool was beautiful!

Family

2/10

Poor

18 Mar 2026

Victoria

All around 10/10 stayed with my children under 10

8/10

Excellent

18 Mar 2026

Timmy

Good all inclusive overall.

Family_with_children

10/10

Exceptional

15 Mar 2026

Lindsey

Food was amazing, facilitates were beautiful and well kept but we were most impressed with the service. My husband was sick and the staff went out of their way to help even as far as going across town to pick him up a prescription. We will be recommending to other people.

10/10

Exceptional

08 Mar 2026

Myrtho

Excellent stay at the Marriott all inclusive. High standards, staff is very helpful and very nice at all times. Very clean and well maintained. We booked a room with resort view, but we could still see the ocean. Love the adult only side for quiet times, while enjoying the pool activities on the family side.

Partner

8/10

Excellent

02 Mar 2026

Semyon

No hot water

Family_with_children

10/10

Exceptional

01 Mar 2026

Brigham

Spotless rooms, incredible and attentive staff. All-inclusive means all-inclusive. Couldn’t have asked for a greater stay for our10-year anniversary.

Partner

8/10

Excellent

28 Feb 2026

Varun

Great resort and clean rooms. The staff were very nice especially the activities team! All the activity staff were engaging with everyone and friendly. Restaurants were good , Japanese grill could be better but overall would reccomend.

Partner

10/10

Exceptional

27 Feb 2026

Jennifer

Staff was so nice and accommodating.

6/10

Pleasant

25 Feb 2026

Mehran

Rooms are great, Staff very helpful. The pool is overcrowded and no room to enjoy it. The food is not great at all!

Family_with_children

8/10

Excellent

21 Feb 2026

Helen

The place was great. There were too many people there

Family

8/10

Excellent

12 Feb 2026

Maria

Clean room

Leisure Friends

10/10

Exceptional

03 Feb 2026

MANIK

Love the room, poolside bar, adult bar and friendly staff. Will be back in new years.

Leisure Family_with_children

8/10

Excellent

29 Jan 2026

Fan

Good

6/10

Pleasant

19 Jan 2026

Ali

The rooms and the resort was super clean and comfortable, the staff was amazing but the Marriott really falls shorts on the food. The food was subpar at best, everything is bland. It’s still quality food, just not the best in taste.

No buffet’s expect for breakfast, which it focused mostly around pork.

Other than that, great stay!

6/10

Pleasant

12 Jan 2026

Bradley D

Staff was good
Massage good
Good beach
Terrible dinners
Bad pillows
Bad drinks
No wine option on cab or merlot mexican

Leisure Family

10/10

Exceptional

04 Jan 2026

Angel

I took my family to this property for a week over New Years. It was nothing short of fantastic. The food was delicious and there was plenty of it. The service was outstanding and the property was beautiful. Beach was great, soft sand crystal clear water. Pools were great, the adults pool was calm and the main pool was fun and busy. The best compliment I can give is simply.....We will be back!

Leisure Family

10/10

Exceptional

03 Jan 2026

June

Our family was pleased with this hotel. Everybody works here is friendly, nice, and helpful. The food is awesome, pool activities are great, room is cleaned nicely everyday, safe place. We surely will be back to Marriott Cancun again.

Leisure Family

10/10

Exceptional

03 Jan 2026

Mahesh

Excellent place! our family had a great time at the resort.

Leisure Family

10/10

Exceptional

02 Jan 2026

LISBETH

Room was clean and friendly staff everywhere. Our room was upgraded for only $200 not bad

Leisure Family

10/10

Exceptional

02 Jan 2026

Andrea

Great resort! Celebrated our anniversary. Restaurants were fantastic! We were hoping for great food and were not disappointed! Also the beach was very clean and pools had great views. Another shout out was that they have NA and mocktail options. Thank you for a great stay!

Leisure Partner

10/10

Exceptional

01 Jan 2026

Steven

Great place to stay and relax.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Jessica

Clean. Food options are very limited and of course making reservations is never ever easy

8/10

Excellent

25 Dec 2025

Penelope

The whole Hotel was always kept clean.
The staff was very polite and friendly. The food was good for an all inclusive hotel. The app was easy to use. It seems better for family with younger children.

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Akinori

It was very clean and hospitable.

10/10

Exceptional

23 Dec 2025

Miyoung

Room is awesome. Staffs are kind.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Akash

Marriott Cancun is the best all inclusive resort I have been to in Mexico and the Caribbean. The food was delicious with several vegetarian options at most restaurants. Special mention for the impeccable room service options (esp. the breakfast yogurt parfait)
The drinks were also delicious, especially the Pina Colada.

Entertainment staff brings their A-game, huge thank you to Alexis, Jorge and the rest of the team.

Overall, this is one of the best you can get in Cancun, leaps and bounds ahead of other resorts I have visited.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Peishan

friendly staff, nice room

Leisure Partner

8/10

Excellent

19 Dec 2025

Curtis

This hotel was very close to earning five stars, but I ultimately rated it a four for two practical reasons. First, there were no operational ATMs on the property, which was inconvenient. Second, there was no simple buffet or grab-and-go option available during regular hours for a quick bite, which would have been a nice amenity.

That said, the positives were excellent. The staff was outstanding—friendly, attentive, and genuinely helpful throughout the stay. The room was excellent: clean, comfortable, and well appointed. Room service was fast and efficient, though the menu was somewhat limited. Poolside service was a highlight, with great food and drink service and attentive staff.

Overall, a very strong experience with exceptional service and accommodations. With just a few practical improvements, this would easily be a five-star hotel.

Leisure Self

10/10

Exceptional

18 Dec 2025

Onjeera

It’s my first time in Cancun and first time at Marriott hotel OMG All Staff so amazing the best service… room very clean we got a ocean view.. the food are very good I like a ceviche. I can’t complain looking forward to go back next year

Partner

10/10

Exceptional

15 Dec 2025

Ian

All good

Leisure Family

10/10

Exceptional

13 Dec 2025

Alisha

One of the most amazing all-inclusive resorts. Really good for both families and couples.

Leisure Partner

6/10

Pleasant

08 Dec 2025

Isam

Room and staff

Leisure Family

10/10

Exceptional

06 Dec 2025

Jelle

Clean and nice.

10/10

Exceptional

04 Dec 2025

Pradeep

It was clean with good staff

8/10

Excellent

04 Dec 2025

Dharmesh

Room was basic clean

10/10

Exceptional

02 Dec 2025

Mahesh

10/10

Exceptional

02 Dec 2025

David H

Room as well as the resort were very clean. It was a wonderful stay.

Leisure Partner

8/10

Excellent

01 Dec 2025

Morteza

Great entertainments at main lobby, good food quality, comfortable beds

Leisure Family

2/10

Poor

30 Nov 2025

Eve

very bad experience, I book from Expedia and I pay full price already, but when I got there , they charge me extra money

Family

10/10

Exceptional

24 Nov 2025

Charity

Very nice!

10/10

Exceptional

24 Nov 2025

Rosa

Yes. 10.

Leisure Family

6/10

Pleasant

24 Nov 2025

Ovunc

This is my 9th trip to the Cancun hotel zone in the last 13 years, and unfortunately, this has been the most disappointing room view I’ve ever received. We booked a “resort view” room, but ended up facing a construction site. We weren’t expecting anything exceptional—we live by the water back home—but we did ask the front desk for a well-located room if possible. Instead, we were given one of the least appealing views on the property.

The staff have been kind and helpful, but based on our first day, the food and drinks are just average. In fact, the food across the restaurants is just average, and the drinks are standard options with no premium selections included. This makes the overall experience feel like just another generic Cancun hotel, far from what you would expect from the Marriott brand.

Several operational issues affected our stay. They frequently ran out of large bottles of water, especially on weekends, which they call “transfer days.” It’s also extremely difficult to secure reservations at the better restaurants, particularly on weekends. Overall, everything feels like a struggle rather than a relaxing vacation.

While the rooms appear recently renovated, the hotel as a whole still feels outdated. Considering the Marriott name, this stay has been a kind of disappointment.

Unfortunately, we’re not planning to return, and we won’t be recommending this property to any of our friends.

Leisure Family_with_children

2/10

Poor

20 Nov 2025

Yingshi

10/10

Exceptional

17 Nov 2025

Angeles

Every detail had been thought of, anticipated, and planned for. This was a very expensive family reunion of 14 people and well worth every penny. The food was delicious at all of their restaurants, Joel at Casa Madre and Pablo by the pool were amazing. not enough good things to say about this place, we loved it.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Nicole

Wonderful food! Attentive staff! Special kudos to Carlos, Edgar, Floryan, Gustavo and all the staff for exceptional service. Will definitely return over and over!

8/10

Excellent

14 Nov 2025

Ebonie

Staff was amazing. The resort was beautiful.

Leisure Friends

10/10

Exceptional

14 Nov 2025

Eduardo

The resort is very clean and the staff is genuinely friendly and attentive, which made the overall experience enjoyable. The only downside for me was that they didn’t offer a lunch or dinner buffet. Aside from that, it’s a solid spot with great service.

Leisure Family_with_children

6/10

Pleasant

14 Nov 2025

Michael

Had a fall on the wet marble one day it rained, ended up spending the full next day in bed. The resort is very fun but that really spoiled it for me.

Leisure Friends

10/10

Exceptional

11 Nov 2025

jose angel

This property offers a truly remarkable experience from the moment you arrive until your departure. 🤩✨ The staff is consistently amazing, ensuring your needs are met with attentiveness and kindness. 🤗💖 You will find the rooms to be impeccably clean, providing a comfortable and welcoming environment. 🏨🧼 The pools are also perfect, ideal for relaxation and enjoyment during your stay. 🏊‍♀️☀️ It is clear that much care has been taken to create a wonderful guest experience. 🌟😊 Oh, let's not forget the drinks are top-notch, with top-shelf liquor served by mixologists. 🍹🍸

Leisure Partner

10/10

Exceptional

08 Nov 2025

Duo

Great experience

Leisure Partner

10/10

Exceptional

06 Nov 2025

Alice

Clean room, hotel, and beach. Staff were friendly and helpful. Food was enjoyed by all. Great stay for the family!

Leisure Family

10/10

Exceptional

05 Nov 2025

ricardo

The staff and room are top notch. The all inclusive is good too, the food is not bad but nit great. However they need to improve on the food. The steaks tasted bad.

Leisure Family

10/10

Exceptional

04 Nov 2025

Kalaivani

Very courteous staff and the rooms were always clean and neat!

10/10

Exceptional

31 Oct 2025

Wendy Qian

Great stay, everyone was very friendly and helpful. Special thanks to Jose, he was an awesome door attendant and always assisted us