Name: Emporio Cancun
Address: Blvd. Kukulcan Km. 17 Lote 49, Cancun, 77500, MX

Emporio Cancun

Cancun (and vicinity) · Mexico

Blvd. Kukulcan Km. 17 Lote 49View location

100 reviews shown

2/10

Poor

17 Jul 2026

chakir

The staff were OK they were not really helpful. Our room didn’t get cleanup until like seven. I called the helpdesk so many times to come and give us the house and fix our TV but no responses. The Food was melting because of the heat, like the cheese and stuff that need to be cold. And when you order something, it takes forever. I would not recommend this place to anybody with the family.

Family_with_children

8/10

Excellent

16 Jul 2026

Iznella Sandy

I did not like the food but everything else is perfect

Family_with_children

10/10

Exceptional

16 Jul 2026

Flavio

My stay was good overall, but I did not have the all-inclusive package. One evening, I paid for my dinner out of pocket and was disappointed when I was told, in an unpleasant manner, that even a single glass of Coca-Cola with ice was not included; I understand the policy, but I believe offering one complimentary glass as a gesture of hospitality would have been appreciated.

Self

2/10

Poor

16 Jul 2026

Sarah

Americans don’t come here

Partner

6/10

Pleasant

13 Jul 2026

James

We weren't aware that the property was under renovations. Beach chairs were never cleaned
Constantly had children in the adult only area. While I understand the inconveniences of renovation, the furniture in the registration area was so dirty I did not sit on it. This area is a guest's first impression and it was definitely unacceptable. We have been to various properties in the hotel zone and we will not be recommending this one.

Family

10/10

Exceptional

12 Jul 2026

Derrick

Great

Self

10/10

Exceptional

12 Jul 2026

Vladimir

All good

10/10

Exceptional

10 Jul 2026

Viviane Jerome Saint

Room very clean

Family

4/10

Poor

09 Jul 2026

Victor

I would not recommend this hotel. The pools were dirty, the staff was not very friendly, and the overall service was terrible. You need to have cash or a credit card for absolutely everything—they seem to be stuck in the Stone Age. On top of that, we lost power three times during our stay, and the last outage lasted for more than six hours. This was a very disappointing experience, and I would definitely not stay here again.

Friends_and_family Family

2/10

Poor

08 Jul 2026

Nyota

READ THIS!!! Don't not book this resort! Rolling power outages daily for hours with no air, no elevator for my handicapped mother and four flights of stairs to climb to do everything! All the resorts in the hotel zone had power except EMPORIO. Also this is NOT adults only resort. Loud kids all over the adult pool.

No directions for room location, no bellman to take u to your room. SWIM OUT SUITES HAVE NO ACCESS TO THE POOL!

I have been all over the world and to Mexico atleast 10 times and this is by far the worst resort. Go to the Hilton- they have never failed me!

Family

8/10

Excellent

08 Jul 2026

Eric

Best part of this place is it’s staff and steps to the beach

Family_with_children

6/10

Pleasant

08 Jul 2026

Valeria

Really nice room and staff. We lost power for several hours and there was a lot of construction going on. Overall, 3/5 for a budget resort.

Partner

10/10

Exceptional

07 Jul 2026

Maria

It was really clean I really like everything

Partner

6/10

Pleasant

06 Jul 2026

Lilia

Too many stairs, limited menu, but acceptable

Friends

10/10

Exceptional

06 Jul 2026

Gracie

I like everything its a nice place to stay 💯 recomended

Self

4/10

Poor

06 Jul 2026

Brenda

First impression is not a good one. The hotel was doing renovations at different parts of the premises like the reception and the temporary reception looked messy. We got a room that had a very strong smell of musty damp clothes. The staff most of them very nice, the security guard for the Parking lot not so much

Partner

10/10

Exceptional

06 Jul 2026

Daniel

Todo muy bien lo recomiendo 100%

Family_with_children

8/10

Excellent

05 Jul 2026

paul

Just a quick, one night stay, but everything was comfortable.

Friends_and_family Family

4/10

Poor

05 Jul 2026

jheanelle

I'll start by saying the view is great, they do regular pool cleaning (because they dont fill the pools to the filter level for some reason so manual cleaning is done) and its central to many attractions/locations.

However, the hotel is in great need of maintence and service. We had to change our room due to mouldy stench, rusty mirrors and soiled bed linen which took them almost 24hours to clean. We were then left without a room for almost 12hours and had to fight for compensation.

The first few days of our trip was exhausting because of the service and overall internal appearance of the hotel/room. This needs to be addressed, I would not return to this hotel.

Family

2/10

Poor

04 Jul 2026

Froylan

Worst resort I stay in. Food wasn’t good a lot of the pools were close every building ac didn’t work even the restaurants.

Partner

10/10

Exceptional

04 Jul 2026

Rocio

Excelente lugar para descansar y al mismo tiempo no aburrirse por todo lo que incluye el plan todo pagado, la habitación excelente con vista al mar. El buffet de los dos restaurantes toda la comida riquísima ME ENCANTÓ 😍

Family

10/10

Exceptional

03 Jul 2026

Leonor

Los cuarto, son comodos y limpios, el staff muy respetuoso, responsables,amables, serviciales, te hacen centir en casa, las picinas limpias y super amplias, tanto el desayuno,lunch and dinner son exelente, la comida es variada y de buen gusto.

Family_with_children

10/10

Exceptional

02 Jul 2026

Rashawn

Great stay with my family ,no complaints

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

James

The food was amazing, staff friendly and helpful, room clean and good size.

Partner

2/10

Poor

02 Jul 2026

Daniel Aguayo

Mal

Pet

8/10

Excellent

01 Jul 2026

Mohammed

Il est par rapport qualité/prix

Family_with_children

10/10

Exceptional

01 Jul 2026

Raymond

Excelente,servicios muy amables los trabajadores

8/10

Excellent

30 Jun 2026

Edgard

Everything is good 👍 thank you

Family_with_children

8/10

Excellent

30 Jun 2026

Juan Carlos

ocean view beautiful

Partner

6/10

Pleasant

29 Jun 2026

leny

The room smelled like a sewer. We tried everything to get rid of the odor—bleach, scented liquids, air fresheners—but nothing worked. The problem is that the restaurant is located above our room, and the grease waste is what causes the smell.

Partner

2/10

Poor

27 Jun 2026

Lidier

Muy mala experiencia en el hotel producto a varios factores.
1- El aire acondicionado no funcionaba en ningún restaurante.
2- Tuvimos que cambiar tres veces de habitación porque el aire no funcionaba.
3- Muchas escaleras y muy pocos ascensores.
4-Liqueo en el techo de una de las habitación
5- La infrastructura del hotel no es cómoda para los precios
6- La comida no del todo vien y para reservar en los restaurantes muy complicado por la capacidad.

Family_with_children

10/10

Exceptional

27 Jun 2026

Mayela

Todo estaba espectacular la vista al mar exlente

Friends

6/10

Pleasant

26 Jun 2026

andrea

Property looks older in person compared to the photos. Pools look old and fairly clean. One pool was drained. Food was not great and expensive. The big thatched roof restaurant was closed the whole time we were there. We didn’t do the all inclusive cause we don’t consume much alcohol if any. But the rooms look like they may have been updated and A/C was good. No complaints on the room itself.

Family

6/10

Pleasant

26 Jun 2026

Sanya M

My husband and I traveled for his birthday. Upon arrival, we were greeted with a warm welcome from one of the guys at the front desk (who wore glasses, was young, and spoke clear English). He was the best and most honest person we met. At the swim-up bar and the pool, the guys wearing white shirts who served us very
Dishonest . However, the workers treated us very badly if we weren't leaving a big tip; they didn't want to serve us. If we weren't wearing an all-inclusive band, they didn't want to look at us. They were very dishonest because we didn't understand Spanish or their money value; they would tell us wrong prices until we started using a translator on our phones. Otherwise, the property is beautiful. For the reason we will never come back to Mexico.

Partner

2/10

Poor

26 Jun 2026

Kayana

I had a very bad stay here , the whole hotel and the pool are under construction. My room had a lot of ants and little flies . Even though my room door was left shut . The workers are very un helpful ESPECIALLY the worker named CESIR he was very rude, when I was trying to reclaim an item I had that was stolen at the pool area . I even have video footage recording the whole encounter and how rude he was. I do not suggest this hotel to any one . And the whole place has just stairs very minimal and accessible elevators .

room service was the only good and consistent thing.

Family_with_children

4/10

Poor

26 Jun 2026

Jesus

Food was not good there’s no AC on none of the places even the sport bar indoor sport bar they kept the doors open Nobody was never in the pool in front of the beach because they do not allow kids

Family_with_children

10/10

Exceptional

25 Jun 2026

Judith

Perfect location

Family_with_children

10/10

Exceptional

25 Jun 2026

Stephen

Excellent stay. No issues.

Partner

10/10

Exceptional

25 Jun 2026

Ruslan

Best experience,

Family_with_children

10/10

Exceptional

24 Jun 2026

Norma Maribel

Our stay at Emporio Hotel was wonderful. Although our first impression of the check-in area was not the best, everything changed once we started exploring the hotel and all the amenities it had to offer.
The Argentine and Italian restaurants were the highlights of our stay. The food was absolutely delicious. The buffet was also outstanding, with excellent quality, a wide variety of options, and attentive service. The easy access to the buffet and the many food choices available made every meal enjoyable.
Overall, we had a fantastic experience and would definitely recommend this hotel to others.

******************************************

El Hotel Emporio fue una experiencia maravillosa. Aunque la primera impresión del área de check-in no fue la mejor, todo cambió una vez que comenzamos a explorar las instalaciones y los servicios que ofrece el hotel.

Los restaurantes argentino e italiano fueron, sin duda, de lo mejor. La comida estuvo exquisita en todo momento. El buffet también superó nuestras expectativas, tanto por la calidad y variedad de los alimentos como por la excelente atención del personal. El acceso fue muy cómodo y las múltiples opciones disponibles hicieron que cada comida fuera una experiencia única.

Family_with_children

8/10

Excellent

24 Jun 2026

Elsa

Had a very nice stay in Emporio Hotel, beautiful beach and pools. Food was great.

Friends_and_family Family

2/10

Poor

23 Jun 2026

Lidya

Start from the reservation all inclusive and the check in was nothing inclusive
I pay everything there which is all the food and drink there
I called Expedia they said my reservation is front ocean room and all inclusive that’s my price but the hotel said nothing inclusive and it’s not ocean room
I checked in after 3 pm with the people is so rude to me
Never reserve with Expedia any more I pay in this trip more the $2500
And I wasn’t happy at all

Partner

10/10

Exceptional

22 Jun 2026

Angelia

Partner

8/10

Excellent

21 Jun 2026

Saul

It’s an older resort that is a perfect affordable option for families and anyone on a budget. The staff is friendly and the ocean is beautiful. My only complaint is the place can stay a little messy (we saw the same plate of dishes on the floor for 24 hours) but it doesn’t matter tbh. Just eat ceviche and enjoy the pool.

Partner

10/10

Exceptional

20 Jun 2026

Cory John

The staff really made this place special. They went above and beyond the entire time.

Friends

4/10

Poor

20 Jun 2026

Omar

Staff wasn’t helpful

Family_with_children

10/10

Exceptional

20 Jun 2026

Ana

Hermoso lugar! Staff super nice, limpio y comida muy rica !

4/10

Poor

19 Jun 2026

Edgar

A/C didn’t work at any restaurant nor the Sport bar, extremely hot. We weren’t able to enjoy any FIFA match due to no A/c in sport bar. The room I had was the junior suite and was also hot. I wasn’t able to control thermostat. I complained to front desk but I don’t believe they sent anyone. The staff working there weren’t very helpful, no one knew where the rooms were nor the restaurants. The only positive thing was the food, it did have good flavor. Hotel shuts down at 11pm so if you’re a night owl like myself I wouldn’t recommend. I won’t be returning here, I don’t recommend.

Family_with_children

2/10

Poor

19 Jun 2026

Jonathan

When you paid all inclusive.

The Room A/C doesn’t cool & when it does the thermostat automatically turns itself off. The A/C’s are supposedly on, on All the restaurants but they’re hot & humid, in which you can’t enjoy your meal. The staff takes forever to bring drinks to you & also forget to bring it to you when you have “already ordered it”. They like to bring you the drinks (water) when you already finished your food. Food is limited, not much to choose, go buy dominoes across the street instead.

We paid all inclusive but it’s NOT all inclusive, they like to charge for everything, for example: the room mini bar, room service, the ice cream. It seems they like to cut cost by limiting everything.

Most pools are old & the safety bars are loose, it’ll be a good lawsuit for a Karen that’s up for the challenge.

Spend your hard worked money elsewhere, pay that extra $100-300 for another true all inclusive resort.

Overall worst “all inclusive resort”. Do yourself & your family a favor & look elsewhere.

Business Family_with_children

10/10

Exceptional

17 Jun 2026

Rafael Ivan Navejas

Excelente estancia, buen precio, buen servicio, buenas actividades, frankie siendo el encargado, todo lo que probamos muy sabroso, 100 recomendado.

Family

8/10

Excellent

17 Jun 2026

Adam

Staff are wonderful and helpful even with our lack of spanish. The one main pool was out being repaired at the time but there are so many others that it doesn't matter at all.

Not my first time here and won't be my last.

2/10

Poor

16 Jun 2026

Brandy

Don’t waste your time or money staying at this place, nor booking any type of stay through Expedia. Upon arrival we found out the extra fees we paid, $

8/10

Excellent

15 Jun 2026

Cecilia

Estoy sumamente agradecida con el gerente de Operaciones del hotel, Michel Fernández, ya que pudo ayudarnos con una confusión en nuestro paquete vacacional.
El servicio al cliente fue excelente. Nos sentimos muy seguras en todo momento, especialmente con los niños. El servicio de salvavidas fue de lujo; estuvieron muy pendientes de mi hijo, lo que me permitió descansar con tranquilidad.
La comida fue muy buena y variada. Alberto, manager de restaurantes; siempre estuvo atento a que estuviéramos bien atendidas. Y ni hablar del servicio de limpieza de las habitaciones: parecía que el personal nos conocía de años por lo detallistas y amables.
Sin duda, una experiencia maravillosa.

I am extremely grateful to the hotel’s Operations Manager, Michel, who helped us resolve a confusion with our vacation package.
The customer service was excellent. We felt very safe at all times, especially with the children. The lifeguard service was outstanding—they kept a close eye on my son, allowing me to relax with peace of mind.
The food was very good and varied. Alberto was always attentive, making sure we were well taken care of. And the housekeeping service was exceptional—it felt like the staff had known us for years due to their kindness and attention to detail.
Without a doubt, a wonderful experience.

Friends

10/10

Exceptional

15 Jun 2026

Gurleen

Great for families & couples. Also, boys.

Friends

10/10

Exceptional

12 Jun 2026

Israel

All staff were nice and friendly , we didn’t do all exclusive but we did get 15% when we decide to eat there . We did adventure out and did a lot of sightseeing and they were able to help us reserved a tour for us which was scheduled 2days ahead. We also have ocean front view and we loved it and worth it. The adult pools were strictly for adults but they did have 2 pools for families and a kiddie pool for the toddlers. Every night at 8pm they have some entertainment schedule and that was fun to see and experience.

Partner

8/10

Excellent

12 Jun 2026

Magda

Muy buen servicios de trabajadores con mucha calidad.

Family

10/10

Exceptional

11 Jun 2026

Kimberly

I had the best experience of my life.

Partner

8/10

Excellent

10 Jun 2026

Lucinda

One of the main pools had been shut down for renovation since March and we arrived on June 1st. There was also one of the main restaurants shot down for renovations. The day after we arrived they were redoing the lobby as well. Although there were lots of renovations which limited some of our activities the staff were 100% attentive and amenable. We had a swim up room on the adults only side and unfortunately a few evenings while we were resting in our room we had others who took it upon themselves to sit up on our private patio and in our chairs. I suppose this could happen at any resort but we found it a bit annoying. The best thing I can say is the staff go out of their way to make your stay the best.

Partner

2/10

Poor

10 Jun 2026

Alexandra

This hotel was completely misleading. It looks nothing like the photos. The food and drinks are terrible and staff were unhelpful. The check in took hours. The beach was so crowded and I would not stay again.

Friends_and_family Friends

4/10

Poor

09 Jun 2026

DeMari

The room was clean as well as the resort as a whole, but it was a little rundown. It looks like it used to be a very nice property. I give it some grace because rundown doesn’t necessarily mean dirty, so it was clean, but it looked like they could use some upgrades and remodeling. There was no microwave in my room, and granted, that’s fine, but there has to have been a microwave somewhere on the resort, and they didn’t let us use it, and I think this was a ploy to get us to buy their nasty food via room service. I didn’t use the pools, but there was one pool that was closed. I guess for renovations and everything, that we ate through room service was mediocre. You probably could’ve made it better at home. We tried to book reservations at the two restaurants that they have on site, but the website said that they were booked and then wouldn’t allow you to make the reservation days in advance. When we brought this up to the staff, they said to just try again tomorrow, and we had the same issue the next day.

Partner

10/10

Exceptional

09 Jun 2026

Jalin

Todo muy limpio la comida exelente igual los servicios

Partner

10/10

Exceptional

09 Jun 2026

Abdalrahman

Clean rooms

10/10

Exceptional

08 Jun 2026

Suzannr

Tout

Family

10/10

Exceptional

08 Jun 2026

Rosa

Staff was excellent property was clean food was amazing

Family_with_children

2/10

Poor

08 Jun 2026

NIKKI

Absolutely one of the worst resort experiences I’ve had. The staff is rude, unhelpful, and nobody seems to know what’s going on. We waited forever for basic things like check-in, towels, housekeeping, and maintenance. The rooms smell musty, things are broken, and when you report problems, you spend HOURS chasing people for updates. This place looks much better online than it does in person. Save your money and book literally anywhere else in Cancun.

Self

6/10

Pleasant

07 Jun 2026

Darian

None of the hot tubs worked properly, check in and check out were great overal for the price it was a 6 out of 10

Friends

10/10

Exceptional

06 Jun 2026

Trucmy

Great location close to the airport and all time beach access. Best service I ever experienced. Book the all inclusive it's the best deal!

Family_with_children

8/10

Excellent

03 Jun 2026

Lizbeth

Overall, it was good. People are extremely nice, the facility is clean, and their rooms are what they show in the pic… But when it comes to the pool, from the three pools, not all of them were open, I guess because of the season also. Be careful when booking through the app since they will offer you a package for all-inclusive, but when you get there, most likely, they will tell you that you got a different package, and then that will be an extra for it. Also, they have a feed for room service (maybe my expectations were based on previous experience that I had from other all-inclusive where everything is inclusive and you tip if you want, but not that they will charge you a about 10 us or 300 pesos to bringing your food up every time you order). In addition, you’re not allowed to bring food out of the buffet.

Family

6/10

Pleasant

01 Jun 2026

Samuel

Alberca cerrada
Loby con demaciodo calor

Family_with_children

6/10

Pleasant

01 Jun 2026

Merey

Big pool and main lounge was under construction! Kids pool was murky! The only “okay” pool was next to construction work, very noisy!

Family_with_children

6/10

Pleasant

31 May 2026

Isidra

I found all dirty pillows and all decorative pillows smells so bad during my stay they didn’t leave any wash cloths I leave a notes twice but never leave it many things I don’t like it they give me the worst room

Family

10/10

Exceptional

31 May 2026

André

Une excellent personnel et bon restaurant

Friends_and_family Friends

10/10

Exceptional

30 May 2026

Ruben

Nice property nice view

8/10

Excellent

27 May 2026

Daniel

The staff was great, spoke English very well. Jesus A. was especially helpful. The room was nice and had a great view. Food at the buffet was good, easy to access and readily available. I was especially happy with Gabriel at the amenity desk, very helpful with excursions and local fun.

Partner

10/10

Exceptional

26 May 2026

Jasmine

Good

Friends

10/10

Exceptional

25 May 2026

Angel Dejesus

Everything was good the staff was so nice and attendant , the only problem was the entrance elevator didn’t work…

Family_with_children

10/10

Exceptional

25 May 2026

Francisco

Self

10/10

Exceptional

24 May 2026

Alana

Purchase the all inclusive meal plan.

Family_with_children

10/10

Exceptional

23 May 2026

Makayla

We had a great time and it was perfect for a short trip. The staff were extremely kind and helpful

Partner

10/10

Exceptional

22 May 2026

Kimberly

Rooms were well maintained and staff was very attentive

Partner

10/10

Exceptional

20 May 2026

Andrea

Vista al mar y playa muy linda. Personal amable, buena comida y buena ubicación. La facilidad de que el all inclusive sea opcional lo hace un buen hotel para tomar tours y regresar a dormir a un lugar limpio y bonito.

Family

10/10

Exceptional

20 May 2026

Shawntay

Everything about this resort was truly beautiful and amazing. The staff were very friendly and helpful and there is so much to see and do. Will be returning.

Family_with_children

2/10

Poor

20 May 2026

Maria Ascención

I was over charged for my stay for days I wasn’t there. Management and booking reservations weren’t nice and threat that if leave would take days to get a refund or maybe never get my money back. The room’s shower has mold and didn’t clean, they even went to checked, one night were no towels and the back door wasn’t locked, was garbage under the bed and the tv table. On Tuesday late night I was sleeping and staff member knocked on my door. am not happy about it. It was way to stressful. When I supposed to have fun and enjoy my trip.

Self

4/10

Poor

19 May 2026

ALPHA OUMAR

If you are heading to Emporio, make sure you are patient, as you will definitely have to wait a long time at check in. I waited standing in line 1h15min to check in (That's not a typo nor an exaggeration!), and it seems it is normal for this property. I booked an all inclusive via experia that seem to have disappeared, so i had to pay for it again, and my ocean view turned into a building view! Staff is always nice and super friendly, but the staff at the reception needs more help and need to get a lot more organized!

Self

6/10

Pleasant

17 May 2026

Billy

It’s okay - a bit more run down than the pictures. Restaurants are decent. Good location - 5mins taxi from the shopping village and restaurants. Room was nice and big. Staff could be a lot more friendlier and pleasant

Friends

2/10

Poor

16 May 2026

Mehrnoush

This hotel has very poor food quality and is much more expensive than expected for a 5-star hotel. I would honestly recommend staying at another hotel for this price.

The food was terrible, the glasses were dirty, and they even brought me a glass that still had red lipstick marks and someone else’s water stains on it. The pools were also dirty and not well maintained.

Very disappointing experience.

Friends

10/10

Exceptional

15 May 2026

RUTH

Very professional team, great hospitality, and a wonderful stay in Cancún

Family

10/10

Exceptional

14 May 2026

Ilina

We loved the hotel . Cozy and small but at the same time large enough to keep us entertained.

Family_with_children

10/10

Exceptional

13 May 2026

Nyron

Visited May, 2026. This property is well maintained, the hotel grounds is clean, likewise, my room was clean with good amenities, I stayed in building C and had a partial sea view. The pools are well maintained and kids friendly. The staff is pleasant and helpful. Easy access to public transport and convenience stores are a couple minutes walk away. The food and drink were ample, the restaurant staff was very attentive and there was a wide variety of food, the taste was in the better side, I liked Fasano restaurant, the Italian restaurant was okay, but for me the Italian food had a little too much pepper, it was Italian with a Mexican twist, the hotel is on the beach, but the sargassum seaweed hinders the beach experience, overall I will stay here again, its good value for money and very kids friendly, its a good family spot

Family_with_children

2/10

Poor

12 May 2026

Franchela

Bad

Family_with_children

8/10

Excellent

11 May 2026

janette

absolutely LOVE the staff and love the layout IS nice and pools but

The air conditioner can be colder ☹️

Partner

10/10

Exceptional

10 May 2026

Martha

Very good location and great price!

Partner

8/10

Excellent

08 May 2026

Rebecca

It's a lovely property with hard working, kind staff everywhere. My room was comfortably appointed as was the outdoor seating areas of which there were many options. Brunch at the on site restaurant was outstanding. The concierge was helpful whenever I had questions. The hotel staff handled minor errors quickly and my stay was enjoyable. I'd stay here again.

Self

6/10

Pleasant

07 May 2026

Mae Grace

For an all inclusive hotel, the fridge was empty when we got there, there 4 of us in the family and the fifth day we were there they gave us one towel for everyone to use and it upsets me therefore I had to call the desk to request for more, they were nice enough to bring us some towels. also bottle water was limited, there was one day where they only gave us one bottle water therefore before we go back to the room we always ask for bottle water at the pool bar. Staff were great and friendly. Also food was always the same nothing different for breakfast , lunch and dinner (this is buffet) they only had 2 restaurants in the building. Another thing for families with kids, apparently kids are not allowed in the pool bar because the bar staff stated it is only for adults but when time came local people with kids were allowed to be in the pool and my kids were not therefore my husband was so upset and we thought that what kind of service is this. I didn’t know that they have this type of people working in this hotel. I wish we were told when we checked in that the kids are not allowed in the pool bar area so we know where we can place ourselves. Also another thing was , we didn’t know as well that to use the facility in the beach area like the cabana, you have to pay extra, those type of things should have been mention to us, so we are aware of what we need to pay or not to pay. We felt like we were all looked at all the time. It was uncomfortable to even chill anywhere where

Family_with_children

10/10

Exceptional

04 May 2026

Jennifer

This Resort was great! I mean the rooms are beautiful you get a ocean view from every room. The property was very clean, the food was good! The staff was excellent and very accommodating especially the front desk guy name Cosme!! He was so helpful and very pleasant! I give this resort a 5 stars! I will definitely book this resort again.

10/10

Exceptional

02 May 2026

Abigail

Clean and good location

Friends

8/10

Excellent

02 May 2026

Selamawit

Room is clean, staff are very polite and very helpful. Pools are clean and good for little kids.

Family_with_children

10/10

Exceptional

01 May 2026

Gloria

Would give this 5 starts but had to do 4 due to being placed in a room that was out dated, inoperable AC m, dirty throw pillows, dirty chair, etc. hotel lobby staff upgraded the room to an ocean front the same day. Staff was accommodating, food was surprisingly good as well as drinks. No complaints other than the first room.

Family_with_children

6/10

Pleasant

30 Apr 2026

John

The view was awesome and the few staff that could speech English were good also

Partner

10/10

Exceptional

28 Apr 2026

ysidro

The hotel was excellent, rooms are spacious and well maintained. The breakfast buffet was excellent, large variety of meals.