Amigo Rental

10/10

Exceptional

14 Jul 2024

Yadira

Great location. Property outdated but not bad.

Leisure Family

2/10

Poor

06 Jan 2024

Wanda

No king bed as promised and all but one light worked

Leisure Family

2/10

Poor

21 Aug 2022

Ronald

The guy never answered and never contacted me. He did not even come to the check in!!! Luckily there were other apartments from other owners available and the guy at the front desk was extremely helpful in getting in contact with them and setting me up with a room or we would have slept on te car since it was past midnight!!!!

Leisure Partner

10/10

Exceptional

22 Apr 2022

Steve

Very family budget friendly

Overall this is a great cheap location. Second time staying here with kids 6,13,16 we are a familyof 5. The pool is good can get dirty at times but they do clean it every morning. The bus stops infront of the hotel on both sides of the road. You can take the R1 or the R2 red busses and they will take you to the hotel zone or to downtown. It really is a great location for a budget. The restaurant across the street next to the Oxo is great good food but they do take a while to get your food, but so worth it. And they close i think 11pm or midnight good alcohol good chill vibes and one of the only restaurants on that side. But by staying here we were able to do Xcaret and isla mujeres, the hotel doesnt offer airport shuttle but just book with happy shuttle it was like $60usd i believe. Have fun safe travels highly recommend staying here

Friends_and_family Family

4/10

Poor

02 Apr 2022

Andrew

It was ok

Our First room had cockroaches. They moved us to another room after a brief conversation about it. No a huge deal just annoying. I did have to ask for them to clean the room but I think this was because we changed rooms . The food prices were extremely high in the restaurant and you didn't get much food. The beach has a lot of rocks and it is unsafe to swim with high waves. They charged me for a towel that I used to clean the salt spray off the cars windows so I could see and not die while driving. They told me I should have used something else. Nothing else was provided and I decided safety was more important than a towel. It was very quiet and the pool and beach area is nice.

Friends_and_family Family

6/10

Pleasant

19 Mar 2022

Laura

Horrible Experience

Communication was horrible! I received an email a few days before my trip saying I didn’t pay my deposit, which was definitely paid a month before. Owner wouldn’t respond to emails or answer phone calls. Once I arrived at the property (very late at night) I was told I could only pay for the rooms in cash! Who arrives in Mexico in the middle of the night with $1000 in cash?!?! After about an hour of back and forth, I was able to pay for one night and then had to spend the following day walking from ATM to ATM (they only allow you to withdraw small amounts per day) trying to take out enough cash to pay for the room. It was absolutely ridiculous. Also, the rooms don’t have WiFi as advertised. Very uncomfortable beds and bedding. Don’t waste your time with amigo rentals. Save yourself the hassle and stay at a reputable hotel.

Friends_and_family Friends

8/10

Excellent

16 Dec 2021

OSCAR

Rooms are nice. Restaurant food wasn’t anything to brag about. The views are great! Exterior of the hotel due for an upgrade

Friends_and_family Family

4/10

Poor

07 Jan 2021

Edvard

Avoid at all costs even if you’re trying to save

Look if you’re looking to save some bucks with this place, I’ll tell you it’s not worth. Get something else. Location is not good, in this part of the beach it’s impossible to swim, the restraint has like 15 dishes and all are terrible. At night the hotel makes so much noise, from the wind, the vent, the bathroom and a generator that sounds so loud, I could still hear it with earplugs and a pillow on.
It’s it worth having to “deal” with so much bad things just to live in zona hoteleira, trust me. I’ve been to Cancun 4 times.
No WiFi in rooms and horrible WiFi in common areas. If you need to make an important zoom call or download a file, you will have to forget about it.
Extremely unhelpful and rude staff, you can see they are underpaid by the way they’re treat the guest. It takes them hours or days to solve an issue.
Old, on the brink of breaking and dirty hotel, they claim to clean the rooms, but I was there for 17 days and no once they cleaned the floor. It was filled with hair, sand and later ants, which they even had to put chemicals in to try to help the situation instead of just cleaning. The toilet was disgusting, it had dark marks on it, they don’t give anything but a very low quality soap bar.
Everyday you walk to the beach you will be harassed by the tourist center staff that will try to sell you a tour. As it getting harassed in the city and at the beach is not enough.
You have anymore sun access after 3, since the building covers it up.

Partner

2/10

Poor

17 Oct 2020

Fidencio

Disappointing.

We did not get the room that we paid for. Then, they wouldn’t accept credit cards. Fortunately, I had enough cash with me to pay for 3 nights stay. Not sure we’ll stay there again.

Partner

6/10

Pleasant

23 Feb 2020

Verified traveler

The views were fantastic. The desk clerks were very helpful. The location was relatively quiet. There is one major problem. Once you get to check in, they bring in a person who immediately tries to sell you one of their packages. Even after you tell them you are already booked online. Very pushy. The trip we booked with them was awful. The Chichen Itza package. We went to the Suytun Cenote 1st. We were there for 3 hours. This where we had lunch. It was ok. Buffet. We had to drag our wet clothes around that whole time.Then to Valladolid for 20 minutes. Needed more time there. Then we finally got to Chichen Itza. In the hottest part of the day. Not comfortable at all. By the time we got dropped off it was a 14 hour day and the wet clothes stunk.

Leisure Family

6/10

Pleasant

13 Jan 2020

Verified traveler

Cancun Plaza good; Bsea/Amigo not so good

The property is nice, but the room was not.

The photos shown are not necessarily what you will get, certainly not what we got. We booked a unit with 1 king and 2 double beds, bu got a unit with one twin with a trundle underneath and 2 doubles. All beds had very thin mattresses that were not comfortable at all. The twin also was the \"couch\" for the room. The only other furniture was a table with chairs. Our unit had a loft for the double beds, and the stairs going up had a wobbly railing that was also very short. Dangerous for anyone, but especially for kids, as there were no balusters and plenty of space for one to fall. The room was cleaned twice in an entire week. The bathroom vent was so caked with dirt and lint that there was no air movement, and it never got dry after we showered the first time for the whole week. There was no drying line for wet swimwear.

We booked a kitchenette expecting to cook some of our meals, but there was no pot to boil water, and the one frying pan was so warped it was nearly impossible to cook anything on it.

The pizza in the restaurant was good. Everyone at the place was nice. The beach here is great, not crowded and a break keeps the surf down one one end for those who don't like big waves. The pool is also very nice, and the breakdown division of the deep and kid pools is very convenient for families with swimmers at different levels.

If the room itself had been nicer and cleaned more often, I would think about returning.

Friends_and_family Family

4/10

Poor

08 Dec 2019

Verified traveler

This picture is of the only penthouse that they have. Our room was no where near this. water clogged in our bathroom, did not get warm water for showers. apparently they use boiler to heat the water and start boiler only for some time. I also took a long time to get hot (just warm) water to the shower. the water pressure in the shower was extremely low. no one came t fix it either despite asking. The property is really very old and i guess suffers from old plumbing.
The property is actually cancun plaza. amigo rental is a third party, to get any changes , i had to connect with amigo rentals . Amigo rentals was very unresponsive and has no bias for customers. There was also a lizard in our room. Not recommended.

Leisure Family_with_children

8/10

Excellent

23 Apr 2019

Verified traveler

This particular condo is on the fifth floor of Cancun Plaza condominium with great view on the pool and the ocean. Pool is big and very kids friendly. Beach is two minutes walk downstairs from the pool. Restaurant serves basic food that can be better. I recommend renting a car and driving around Cancun and riviera Maya. Taxi and private transportation are too expensive and cumbersome to use. Parking in Cancun Plaza condo seems limited but we have had a parking space for our car every day.

Leisure Family

8/10

Excellent

11 Apr 2019

Jessica

I loved the staff. Everyone is very friendly. The pool is very nice with access to the beach and the restaurant food was very good. I didn’t like that the rooms don’t have WiFi and the TV cable doesn’t work.

Friends_and_family Family

8/10

Excellent

09 Apr 2019

JOHN

Great restaurant! I'd stay here again.

I cannot get credited for 8 nights here because the hotel has no record of my stay.

Despite what it says on Hotels.com, this hotel requires a 30% payment to reserve a room. The remaining 70% is due 10 days prior to arrival, unless you pay in cash, which we did, after inspecting the room.

All in all, these are minor annoyances. Our stay was nice.

This is a three star hotel that is borderline two star because the owners need to invest in maintenance, but peeling paint, slightly leaky pipes, loose knobs, small stains on sheets, etc. shouldn't distract you from the fact that this hotel is a great value.

Our room was clean, and the staff was friendly and helpful. Our room, like all rooms, I believe, had an excellent view of the pool and ocean. The beach was spectacular, though the surf tends to be rough.

This hotel is not all inclusive. Nearby hotel are, and their restaurants won't be open to you. Fortunately the hotel restaurant, Casa del Mar, is excellent. We tried other restaurants in the hotel zone, but this was the best!

The menu has a good mix of Mexican and American dishes, healthy enough for my wife, with enough seafood for me. My kids loved their variety of salads, delicious pastas, & many types of pizza (cooked in their wood fired oven). Great, relaxed service! Every seat has an ocean view. Expect to pay 200 pesos (about $10 US) per person per meal without drinks. Only part of the menu is attached.

Family

2/10

Poor

30 Mar 2019

Ramakrishna

It was not good from begining.No Early Check in.No wifi in rooms.Very slow wifi in common areas.No TV for 3 days.Cleannig will be every three days.Reception desk is not good at all.

Family

8/10

Excellent

20 Mar 2019

Kena

The view was amazing! The staff friendly and helpful. Our room was as pictured, but 2 double beds and a twin with pull out trundle, no king bed.
You need to wash dishes, but no dish towels or even wash towels in the bathroom to do it. I just purchased paper towels. The pool is great and clean. Restaurant on sight is ok, prices are ok. Menu is limited. Beach is clean and plenty of places to sit.
Buses stop in front of the property often and will take you most places, take american dollar bills!! A ride will cost you $1 us, for as far as you want to go. Taxi is way more.
You get a card to get a beach towel. Where you go to get it will sell you excursions and offer discounts to do the “ time share” breakfast at another resort.
Worth it if you can just keep telling the resort people you are not interested!! They will insult you, just keep saying no and get your discounted excursion.
Overall, very nice vacation, affordable accommodations, just read fine print and do some research. I would recommend.

Leisure Family

10/10

Exceptional

24 Feb 2019

Verified traveler

I loved the Ocean view and the hotel staff. The room was exactly what we wanted.

Friends_and_family Partner

6/10

Pleasant

22 Feb 2019

Fernando

Si regresaria pero por un costo mas bajo

Lo bueno:
* Check in rapido
* Cuarto limpio
* Bonita vista para el amanecer
* Hay un oxxo cruzando la calle
Lo Malo:
* El Balcon es compartido con el cuarto Vecino
* El Mar siempre esta con Bandera Roja todo el Año, dificil pero no imposible de meterse sabiendo nada bien, no apto para niños
* Los condominios ya presentan deterioro, oxido en todas las partes metalicas dentro y fuera de los cuartos
* La zona es lejana a todas las amenidades de cancun

Lo Feo:
* Alberca suuuuuuuuper fria
* La caja de seguridad con mala funcionalidad repetidamente tuvimos que llamar a mantenimieto para que la abrieran por que se trababa el control electronico
* Costo alto vs beneficio

Partner

2/10

Poor

15 Feb 2019

Chis

The pool and beach view were wonderful.
Front desk were rude, not friendly, not welcoming. Sighted before even teying to help like we bothered them. Didnt do much explaining. Room phone didnt work properly. Room can use some update

Leisure Partner

4/10

Poor

31 Jan 2019

Verified traveler

This a condominium, bunch of rooms, the facility is located at zona hotelera, well connected with public transportation. My room described two double beds and a sofa bed, but at the end I had two doubles. My balcony was falling apart literally. Full of mold.

Leisure Family

6/10

Pleasant

06 Jan 2019

MS

Great location! Great beach access and pool! Good restaurant. Room not so good. Ad for the loft said king bed and two queen beds. Well it was two queen beds but there is no king bed; it's a trundle bed with two separate twin beds.

8/10

Excellent

23 Aug 2018

Nikki

Nice condo with beach front view

Hotel was great. Nothing but good things to say. Very clean, comfortable, well worth the price. Pool was amazing and staff was very friendly. On thing I would recommend is rent directly through Bsea. Amigo Rental does not answer their phone and messed up our reservation. Everything was straightened out by Bsea Front Desk. Plus it’s cheaper.

8/10

Excellent

10 Mar 2018

Jen

Affordable Ocean View

We enjoyed our stay at Amigo Rental. It is a very basic hotel with amazing views of the ocean and infinity pool.

Things to note:
-Cleaning comes every 3 days
-You need to wash the dishes after your stay or you will be charged
-Bring coffee for the coffee maker or go to Soriana to buy
-Beds are semi firm but pillows are soft (I slept well)
-Restaurant/bar onsite for purchase with views
-Lots of families

4/10

Poor

27 Mar 2017

Karla

Not satisfied at all with our stay.

We we're not given the room we requested. Since we were traveling with a 4 yr old we requested a double bed but was given a king bed. The office staff would not change us to the correct room they only passed the buck about our concerns, the night person told us to go fix our room issue in the morning and the morning person told us we needed to call Salvador who was the contact person we needed to speak to but he never answered our calls. The cleaning lady took money from the nightstand and my daughter's hairbrush. The mattress was old and very uncomfortable. And lastly the restaurant staff was very rude and not very helpful.

8/10

Excellent

08 Nov 2016

Vicky

Couple of things
I don't have complains about the hotel at all.
You get what you paid for, our room had the simple amenities with ocean view.
The only thing I did not like was that when I got there they where doing construction on our balcony for about half of our stay :/ I couldn't really enjoy the balcony, it's whatever because I wasn't in the hotel during the day.
The pool and the view was amazing.
The restaurant on site wasn't bad the food was good.
Overrall it's a simple hotel not fancy not to many people or loud.
Awesome place if you are looking for a simple chill place .
It's one of the first hotels in the hotel zone. It's like a mini gated hotel.
One thing that was a little confusing was that on Expedia it says \"amigo rental\" but everyone in Cancun knows this place as \"Cancun plaza\".

8/10

Excellent

23 Sep 2016

family trip

Comfortable, secure and good price!

Our contact Salvador Lopez was the key for this successful stay. The view from our room was beautiful, very clean. The room is clean every three days, XTRA charge for everyday.

2/10

Poor

02 Sep 2016

Verified traveler

Poor service

Very bad. Will never use or recommending to any other family or friends.

4/10

Poor

18 Aug 2016

Renee

Sooooo Disappointed!

After anticipating this wonderful trip to Cancun with friends, I was met the first day with total disappointment in this rental! When we arrived to our loft at approximately 12 pm, the door itself (Loft 3603) looked like it had been damaged and pieced back together. We entered the room and it was extremely hot....the AC was not working and there was banging (renovating) next door. My party assumed the banging would stop within the hour, but it went on until 5 pm that day. After listening to the banging and being hot for one hour, we went to the front desk to find out if there was a possibility to move our room. The man at the front desk was very rude and stated that there were no more rooms available. When asking about the AC, they said they would send someone. I was told to call Salvatore, the Manager, whom I had spoken with to confirm the reservation a week prior to our arrival. When I contacted Sal, he said he did not know about the banging and was unwilling to move our room. Since no one had to to check the AC, I called back to the front desk and was hung up on when I stated the problem. Nonetheless, we had to endure the banging the first three days of our vacation....how relaxing do you think that was? They were renovating the room next door, in which new visitors were given 3 days later. Its hard to fathom the Manager was not aware of renovations taking place! The AC was fixed three hours after our arrival. We were not given washclothes, only towels.

8/10

Excellent

02 Apr 2016

valerie

The views were great the location was great the room was decent

Partner

8/10

Excellent

31 Jan 2016

Verified traveler

Amazing view, beautiful room and great price!!

Beautiful place with amazing gorgeous views all around!! Affordable price and friendly service. The room was very clean and nice and spacious w kitchen supplied
Only would have liked a bigger bed and nicer towels

Partner

6/10

Pleasant

27 Dec 2015

Valerie

Decent Cancun experience for budget travelers

Overall decent experience for travelers on a budget. Our small family (couple with 1 child) rented a condo here for 1 week. Pros: on the beach, ocean view from balcony in the room, clean and very enjoyable pool area, very nice poolside bar/restaurant had great service and good food at reasonable prices, nice water pressure and large shower with plenty of hot water, good size refrigerator Cons: Size of the \"condo\" was much smaller than depicted in photos. The WORST mattress and bedding I have EVER slept on EVER. We woke up every morning sore from the hard coils. It was a mattress for a roll away cot, not a real mattress. It was very disappointing not being able to wake up feeling refreshed after spending the day on the beach and at the pool (since it was a vacation). The owners of the condo should replace those terrible mattresses immediately. Raise the price a little that's fine! The front office staff needs to take customer service classes from the wonderful bar/restaurant staff.

8/10

Excellent

24 Mar 2015

Caitlyn

Cute condo with amazing view

Me and my four girlfriends stayed here for spring break and had a great time. The view was amazing. Right on the beach with an infinity pool and restaurant/bar. The condo was small but it was perfect for us. The booking had said two full beds and one king but it was actually a trundle not a king.

8/10

Excellent

06 Apr 2026

carmela

Me gustó la seguridad y la atención del propietario. No me agrado que no hicieran limpieza en el cuarto como estaba previsto.

4/10

Poor

04 Nov 2020

Georgina

Muy mal servicio, y faltó limpieza de diario en el cuarto, sin servicio de TV e internet. Y cuidado con las personas que se pintan el cabello por unas pequeñas manchas querían quitarme mi depósito. Cómo mexicsnos que somos nos descriminan muy notorio.

Leisure Friends

2/10

Poor

08 Sep 2019

Verified traveler

这是史上住过的最糟糕的一次酒店，性价特别低。首先别说名字和expedia不一样，而且第二天游泳池停掉，第三天竟然一早断电，但是酒店竟然不同意我们免费退房，我打电话给expedie，客服打电话给酒店协商，但是酒店经理不同意退房钱，只同意退定金。另外打扫，说是第三天给我们免费打扫，拖到第四天才给我打扫，而且所谓的打扫只是给我们换了床套而已，满个房间都是沙子。服务态度非常差，expedia的客服反而还未了协商失败而给我道歉，而酒店、从来没有一句道歉。怪我自己倒霉吧！大家要看清楚别再住这个黑店了

Leisure Family_with_children

8/10

Excellent

13 Jul 2019

Verified traveler

Je n'ai pas aimé le manque d'article dans la cuisine. Cafetière défectueuse et rien pour nettoyer la vaisselle. J'ai aimé le confort de la chambre et la gentillesse des gens à l'accueil.

Leisure Family

2/10

Poor

15 Jun 2019

Verified traveler

El trato al turista nacional es NEFASTO, me trataron muy mal en el check in y en la alberca sufrí de discriminación por parte de un empleado de mantenimiento. Por supuesto que a Nadie que aprecie le recomendaría pararse por ahí

Leisure Family

10/10

Exceptional

28 Apr 2019

Susano

El lugar es agradable tiene su cocina fue excelente ya que se prepara comida o calientas tus alimentos. Lo único malo es que hicieron el aseo nada más un día de los seis que estuvimos y papel del baño nos querían darnos un par de rollos pero al último nos dieron otros dos

Leisure Family

8/10

Excellent

20 Apr 2019

Rogelio

El tiempo de espera en recepción fue el adecuado, la estancia muy agradable, todo en general bien.

Leisure Family_with_children

8/10

Excellent

09 Mar 2019

Verified traveler

Menos me gusto el espacio. Jovenes borrachos en las habitaciones

10/10

Exceptional

27 Feb 2019

Joaquin

Muy buen servicio

La verdad el hotel fue perfecto. Los precios del restaurant, las instalaciones, todo muy bien. Lo único que no me gustó es que cuando ellos se pusieron en contacto conmigo directamente no me comentaron nada sobre ningún deposito. Ya que llegué me dijeron que eran 100 dólares de deposito. Pero de ahí en fuera todo perfecto.

Partner

6/10

Pleasant

07 Feb 2018

José Eduardo

Hotel cerca de playa pero sin poder nadar-nada

Habitación 3603 pésima en su segundo nivel. Los cuatro que dormimos en la parte de arriba, siempre nos dimos un golpe en la cabeza, por lo pequeño del piso superior.
Hotel enfrente de playa sí, pero oleaje muy fuerte porque es mar abierto y sinceramente no pudimos nadar a gusto. Siempre en bandera roja el banderín preventivo del mar; incluso los guardianes de la bahía, siempre pitando a los turistas, que tuviesen cuidado con el mar. :(

10/10

Exceptional

12 Aug 2017

Dario

Buen hotel, solo que no me dan mi factura.

Buen lugar excelente ubicación, requiero me envíen mi factura por favor.

Ya deje mis datos fiscales, mi nombre es Dario Medina Ramirez.

6/10

Pleasant

27 Jun 2017

Verified traveler

un poco de problemas al principio

10/10

Exceptional

04 Dec 2016

azael

Hotel agradable cerca de la playa, alberca.

Excelente estancia, cerca de la playa, con opcion a comprar en tienda de abarrotes a precios accesibles.

2/10

Poor

26 Jun 2016

Verified traveler

최에악에호오테엘

인생 최악의 호텔. 이름도 아미고가 아니다.
칸쿤플라자다. 이거때문에 2시간동안 해맸다.
4박5일있었는데 첫방은 에어컨에서 물이새 짐이 다 젖었고 둘째방은 개미가 너무많이나와 온몸에 물렸다. 따져도 자기들은 모른다는 식이었다.
서비스도 최악. 전부다 최악이다. 여기서 잘바에
바다에서 자는게 나을거 같다.

Family

6/10

Pleasant

08 Jun 2016

Verified traveler

HOTEL A PIE DE PLAYA, EXCELENTE UBICACIÓN

en general las instalaciones son buenas, personal muy atento a las necesidades.

La habitación no correspondía a la ofertada en expedia.

4/10

Poor

04 Jun 2016

Verified traveler

Hotel bom pra quem vai passar o dia fora

Piscina bonita e boa e recepcionista um querido, funcionário q fica onde se pega toalhas da piscina é um grosso antipático e n tem vontade de atender, ar condicionado bom no quarto, limpeza do quarto bem ruim ficamos 6 dias e limparam uma única vez

Family

6/10

Pleasant

24 May 2016

ALEJANDRO

PRECIO ADECUADO

ME FUE BIEN, POR LA ZONA EN DONDE ESTA EL HOTEL EL PRECIO ES EXCELENTE, CON UN POCO DE INCOMODIDADES PERO POR QUE EN, CANCUN LAS ACTIVIDADES SON ESTAR TODO EL DIA FUERA ES EXACTO PARA LO QUE SE REQUIERE, SOLO PARA DORMIR, SI LO RECOMIENDO.

Family