Yesenia
Breakfast was not included. Place is a bit rundown
Show prices in
Choose a currency for your trip.
Popular currencies
More currencies
More crypto
No currencies found. Try a name or currency code.
Find your next stay
Cyan Cancun Resort Spa
Cancun
Km 20 5 Blvd Kukulcan Zona Hotelera CancunView location
7.6/10Very good2,343 Reviews
Cleanliness7.8/10 7.8
Service8.0/10 8.0
Comfort7.8/10 7.8
Condition6.8/10 6.8
Amenities7.0/10 7.0
See all ratingsPhotos are not available for this hotel yet.
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Cyan Cancun Resort Spa
With a stay at Cyan Cancun Resort & Spa in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Delfines Beach and Iberostar Cancun Golf Course.
This beach hotel is 0.4 mi (0.7 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 4.3 mi (6.9 km) from Hotel Zone Beaches. Make yourself at home in one of the 155 air-conditioned rooms featuring flat-screen televisions.
Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include express check-out, a 24-hour front desk, and luggage storage.
Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Bar/Lounge
Concierge
Spa
Entertainment
Beach services
Smoking areas
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Guests will receive an email with special check-in instructions
Guest will receive an email before arrival 72 hours
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Service fee: USD 2 per accommodation, per night
We have included all charges provided to us by the property.
-
You need to know
- No pets and no service animals are allowed at this property.
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
Guests will receive an email within 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a smoke detector and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Property Registration Number 005-007-001720/2025
-
Optional fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
0.7 km / 0.4 mi
Nichupté Lagoon
1 km / 0.7 mi
El Rey Archaeological Zone
1.5 km / 0.9 mi
Iberostar Cancun Golf Course
1.5 km / 0.9 mi
Delfines Beach
1.7 km / 1 mi
Arrecife de Puerto Morelos National Park
2.2 km / 1.4 mi
Maya Museum of Cancun
3.6 km / 2.2 mi
San Miguelito
3.9 km / 2.4 mi
Oasis Arena
4 km / 2.5 mi
Aquaworld
4.5 km / 2.8 mi
Ballenas Beach
5.3 km / 3.3 mi
Playa Coral
6.1 km / 3.8 mi
Luxury Avenue Shopping Mall
6.4 km / 4 mi
Kukulcan Plaza Shopping Mall
6.5 km / 4 mi
Riviera Cancun Golf Resort
6.5 km / 4 mi
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Cyan Cancun Resort Spa
100
reviews shown
Hector
It’s a clean hotel, just a bit old. Only thing I didn’t like this time was the fact that the hot water takes a while to warm up l.
Joyce
Budget friendly and clean
Kimberly
Awesome stay!
Ashley
Rooms are DISGUSTINGLY nasty. Balcony doors don’t lock, ac is crap, and the couch had so many stains that it needed to be trashed. Resort has a ton of outside damage and rust everywhere. No money is being put back into this place. Most the staff was awesome a few were extremely Rude. Bartenders were all great, Patricia was by far our favorite! Don’t waste your money staying here, spend it somewhere else!
Leilani
The rooms were a bit dirty w stains , nothing like the picture however for the price , you get what u paid for
robert
The pool was good... thats all
Liza
The property itself is old and needs to be updated, there were very little outlets in the room, and no mirrors in the room, only had the mirror in the bathroom which is small.
The shower water pressure was also hard and not comfortable.
The continental breakfast, that you pay for, is not a buffet, it’s thin slices of 3 pieces of fruit, tiny cup or yogurt, and eggs with choice of protein, that’s it, and it’s the same every day, so I was disappointed with that as well. The pool and all the areas around the hotel are rusted and needs to be better maintained.
Good part was the bed was comfortable and room was clean and cold. Beautiful views too
The shower water pressure was also hard and not comfortable.
The continental breakfast, that you pay for, is not a buffet, it’s thin slices of 3 pieces of fruit, tiny cup or yogurt, and eggs with choice of protein, that’s it, and it’s the same every day, so I was disappointed with that as well. The pool and all the areas around the hotel are rusted and needs to be better maintained.
Good part was the bed was comfortable and room was clean and cold. Beautiful views too
Bryan
We loved the beach and pool view from our room. As soon as you climb the stairs and enter the hotel you can see and smell the ocean. The couches need to be replaced and showers repaired. The staff was great but the restaurant was awful. All food was freezer snacks. Being next to the ocean the shrimp should be fresh not frozem
Jeffrey
Pros- Excellent pool with bar. Clean room. Great location.
Cons- Bathroom had slight sewage smell. Outdoor sliding door didn't work.
Cons- Bathroom had slight sewage smell. Outdoor sliding door didn't work.
Art
The property is very dated and old. It made me sad to see how old some of these hotels are and how they continue to operate with updating. The furniture was very old and stained. There were only 2 outlets in the entire room. The sliding door to the balcony was in deplorable condition. We struggled to get it open as it was so rusted. the elevators were kind of scary, yet comical... you'd have to experience it to understand.
The price was not bad, but it did reflect on the quality of the property. I can see how this place was great in its heyday in the 80's and 90's. unfortunately it has not been well taken care of.
Today, it is not the type of place that I would return to.
The price was not bad, but it did reflect on the quality of the property. I can see how this place was great in its heyday in the 80's and 90's. unfortunately it has not been well taken care of.
Today, it is not the type of place that I would return to.
rodney
Love the locate staff very friendly an pool an beach beautiful
Laura
Staff wasn't helpful or didn't make me feel welcomed at all!!
Leanna
The property has a beachside view which is awesome
Hot water takes forever to come on, the tv in my room was flickering at first, there was no phone in the room to call down to front desk, there was no iron or ironing board in the room, I received an iron after my husband went to ask for one and then they wanted to charge me upon check out for ironing on the bed when there was no ironing board. The place looks old and has no rugs or carpet in the room, it’s cold tiles under your feet
Hot water takes forever to come on, the tv in my room was flickering at first, there was no phone in the room to call down to front desk, there was no iron or ironing board in the room, I received an iron after my husband went to ask for one and then they wanted to charge me upon check out for ironing on the bed when there was no ironing board. The place looks old and has no rugs or carpet in the room, it’s cold tiles under your feet
Safura
No iron in the rooms but everything was cool
Roberto
100x100 recomendados
Renault
Nice Trip
Jaskaran
Bathroom tiles were dirty because they are being used from last couple of years needs to be replaced.
kai
I wish I could leave 1 star, but I’m giving 2 because the staff was absolutely amazing and did their best. Unfortunately, the room itself was terrible. It smelled like sewage, and I was honestly scared to sleep in the bed because it was covered in stains and old hairs. There was mold throughout the room, and the sink drained so slowly that I had to wait forever before I could use it again. If you’re looking for a clean, comfortable place to stay, I strongly recommend booking somewhere else. Trust me.
Maria
I think the hotel is in need of significant renovation. It needs fresh paint starting from the entrance, and the guest rooms would greatly benefit from new furniture.
Lisa
Could not make my scheduled vacation July 15-18 due to death in family. I have emailed multiple times asking for a CREDIT so that I may reschedule and now go on a much-needed vacation and I STILL don't get an answer from the Cyan Hotel or EXPEDIA.
Tonya Riggins Dearie
About 4 years ago this property was beautiful...over the years , I feel the owners haven't maintained it well.
Christian
Clean rooms
Sourav
Its an amazing property with bugget friendly rates. The staff is really nice and highly recommended it.
Taisha
Room was nasty soo dirty rust dirt hairs . No towels. No lights
Jets in tub were yellow and brown
A employee accused me of stealing he was wrong did apologize or make right was never able to speak with manager
Jets in tub were yellow and brown
A employee accused me of stealing he was wrong did apologize or make right was never able to speak with manager
Lawrence
So I was excited to stay at this property as I wanted to try a different Resort. It was fair but was bare bones. I was told courtyard coffee available at 6:30AM but didn’t open till noon each day. Only option was to go to the restaurant and awkwardly stand around waiting as they serve seated diners. Room was terribly run down. Towels were threadbare and strings from them. Door didn’t latch and struggle to open. Shower didn’t drain during entire shower. I expected greater things from this hotel. Like staying at a motel but with an awesome pool and view. The AC was great. I won’t be back.
Chanet
Older building but staff was wonderful
Anthony Lopez
Muy limpio, excelente servicio por parte del personal. La piscina te hace sentir en un paraíso.
Áreas de oportunidad, corregir apariencia ya que se encuentran deterioradas y le restan atractivo al lugar y deberían cambiar la regadera de la ducha.
Áreas de oportunidad, corregir apariencia ya que se encuentran deterioradas y le restan atractivo al lugar y deberían cambiar la regadera de la ducha.
Martin
This place wasn't anything close the the crap reviews it got..the pool bar was great my room was great...OXXO cant be any closer aswell as a great restaurant...if youre a smoker its not ideal no smoking anywhere on property...I get that part ...all in all 4.5/5
Daniela
Terrible. Los baños sucios? Con goteras en el techo y agua que salía de la poceta
George
The staff was friendly and helpful! The infinity pool and swim up bar were amazing and the beach was beautiful. The only complaint I would have is that the property was a bit run down. My wife and I enjoyed our stay though!
Vanessa
Baños
Luna-Bella
The only good things about this hotel were the pool with its cute little bar and the view of the ocean from our room (we took the one with the jacuzzi). Other than that, the room was not very clean and things were old and in need of renovation. Our couch was dirty, the toilet was broken, couldn't flush and it was leaking water. The bathroom when we walked in was all steamy as if someone had just taken a shower... We used the jacuzzi and it was nice but some dirt came out along with the water and we had to bathe in it... And one huge cockroach came onto our bed! Horrifying! I had nightmares and was so paranoid others would come. The air conditioning broke so we had to change rooms, and in this new one the window was super dirty. Also in the morning idk if they were cleaning the room above ours but they were making so much noise I couldn't sleep. Also their beach is very small and not very nice either. So overall we didn't really like it, they have a lot of improvements they should do.
Sincere
The hotel room was filthy! The water was very stink and gross had to use water bottles ! very strong sewer water poop smell at entrance of door and around the bed ! I got sick . hotel was very small and not like the pictures nothing much to do there .
Emmanuel Anuoluwapo
Pros: The room was always clean and towels replaced everyday. We stayed in one of the deluxe rooms with sea view and balcony. This was the best decision because the cool breeze from the beach makes up for the heat at night. In addition to the beach view, our room was overlooking the pool which for us was amazing. We didn’t observe any noise from outside despite the location of our room because there was a sliding door that shuts off outside noise. The staff were very friendly and always willing to help. We didn’t experience any bias or discrimination based on our nationality or the color of our skin. Breakfast was good. The inclusive breakfast consists of coffee, toast, eggs, fruits, glass of juice, yoghurt and granola. This is not a buffet breakfast so expect small servings of different meals with limited options but you can always make express orders for an additional fee. Ismelly (I hope I got the spelling right) was the staff that served us 90% of the time that we were at the restaurant for breakfast and she was very pleasant and respectful. She was so good that my wife wouldn’t let us leave without giving her a tip. Can’t say much about the lunch menu because we only had cheeseburger once and it was so amazing.
Cons: There should be more intercontinental meals for lunch and dinner. They need to work on the AC in the room since it gets very hot in the room at night without outside ventilation.
This was a 10/10 experience for my wife and I, without any major complaints
Cons: There should be more intercontinental meals for lunch and dinner. They need to work on the AC in the room since it gets very hot in the room at night without outside ventilation.
This was a 10/10 experience for my wife and I, without any major complaints
Carmen
Me encantó la habitación, la vista, la limpieza, el área de la piscina el servicio. Hay detalles que deben mejorar como estado de algunas cosas en la habitación las toallas de la piscina muy deterioradas y el champú y el acondicionador no son de buena calidad y ya unos días de agua de mar y de piscina tu cabello lo reciente.
En general estuvo muy bien el hotel. Volvería? Si si volvería.
En general estuvo muy bien el hotel. Volvería? Si si volvería.
yamile
It was an excellent experience; the staff was very friendly, and the pools and beach were spectacular. But the most wonderful part was the experience with the sea turtles—learning about their entire process and seeing how much the staff cares about the animals. Highly recommended.
geovanny
Very beautiful and the people who were wonderful
Belen
Me gustó mucho la vista al mar que tiene y el personal muy atento
Maria Magdalena
Love the staff
Frederick
It’s a starter hotel. The couch was stained but the pool was very clean and the restaurant was ok. Great access to the beach. Hotel needs to be renovated and minor fixing. But overall if you’re traveling on a budget you can’t complain. Check in is at 3pm sharp not one minute before. We waited by the pool for 3 or 4 hrs because they wouldn’t let us check in early. But they were helpful with directions also with things to do off the resort. Not much to do on resort so look up outside activities. Overall it’s nice for a budget trip or first time in Mexico.
Janiel
Me encantó todo fue una buena experiencia y lo recomiendo
Cuahutemoc
Amazing staff! Toilet backed up alot bad plumbing elevator broke lights went out. They would forget to put clean towels. Pool was ok private beach was great. Overall the place needs major repair. Wont rebook this place.
Jordan
Delicious food and great bang for your buck, great staff as well. Pool and beach area is nice too.
Dung Anh
Very old hotel
Zach
Nice place
Genesis
The pool was so nice
Jose
Nice
blanca
Need improvements
Daniel
Buen lugar, buena atencion
Hasuh
This resort was a huge disappointment. I honestly feel like I wasted my money. The only reason I'm giving more than one star is because the staff were incredibly kind.
I paid about CAD 1,500 for a 2-night, 3-day trip including flights. Even with the package discount, it worked out to around CAD 150 per night, but the room felt more like a hostel than a resort.
The facilities were old and poorly maintained. The room smelled damp and musty, there were almost no accessible power outlets, and the bedside USB port was too weak to charge my phone. The shower had no proper door, water splashed all over the bathroom, the toilet flushed very weakly, and the sink drained so slowly that water nearly filled the basin after brushing my teeth.
The air conditioner blew damp, musty air and was locked at 19°C, making the room uncomfortably cold. I even started feeling sick on my last day. I booked an ocean-view room, but the balcony door couldn't be opened, so I could only see the ocean through a foggy window.
On the positive side, housekeeping was excellent. My room was cleaned thoroughly, and my belongings were even neatly organized. The front desk staff were also very kind, helping me exchange bills for coins and giving me directions. Shampoo, conditioner, and body wash were provided, but there was no body lotion. Slippers were available upon request.
Overall, the staff deserved 5 stars, but unfortunately the room and facilities did not.
I paid about CAD 1,500 for a 2-night, 3-day trip including flights. Even with the package discount, it worked out to around CAD 150 per night, but the room felt more like a hostel than a resort.
The facilities were old and poorly maintained. The room smelled damp and musty, there were almost no accessible power outlets, and the bedside USB port was too weak to charge my phone. The shower had no proper door, water splashed all over the bathroom, the toilet flushed very weakly, and the sink drained so slowly that water nearly filled the basin after brushing my teeth.
The air conditioner blew damp, musty air and was locked at 19°C, making the room uncomfortably cold. I even started feeling sick on my last day. I booked an ocean-view room, but the balcony door couldn't be opened, so I could only see the ocean through a foggy window.
On the positive side, housekeeping was excellent. My room was cleaned thoroughly, and my belongings were even neatly organized. The front desk staff were also very kind, helping me exchange bills for coins and giving me directions. Shampoo, conditioner, and body wash were provided, but there was no body lotion. Slippers were available upon request.
Overall, the staff deserved 5 stars, but unfortunately the room and facilities did not.
Quashawn
Horrible!
Manon
Tout était parfait
Kerry
Honestly, a pretty pitiful resort there was an issue with the card reader just about every day with Apple Pay. It would charge the card but decline on their end so you would have a pending withdrawal. Front desk is useless. Food is pretty trash. Property is falling apart, but it’s a good price if you’re on a budget in the hotel zone.
Daisy
Muy bonito todooo
Leon
Let me begin by saying that all the staff, from check-in to the restaurant and maintenance, are extremely friendly. It seems like they are working really hard to do constant maintenance, but that brings a lot of noise. Pictures on the website are misleading because rooms need a lot of work to get them closer to what is depicted in the pictures.
Joelle
The location is perfect. Staff is good. I think the place needs some renovation. I stayed for a week. The first 4 days, it was a terrible smell coming from under the bathroom sink. I was feeling it in my lungs. I almost wanted to stay in the compound all the time. I didn't tell them because I didn't people to say that black people complain too much. Thank God 2 days left the smell was gone. I believe someone did tell them
Kenna
This is a good small resort good for older couples very peaceful with little to no children. All inclusive is optional which we did not use. Swimming pool stays open later till nine, which is a huge plus.. security on site.
Suggestion stay in a room that is higher up, make sure to bring travel fan with you, avoid the bottom floor as the doors are not secured, and hot air comes in plus the cabanas cover the view of the ocean.
There are positive things to this resort. The bed was extremely comfortable, the shower had hot water and did the job., it is not crowded it is very peaceful and the food was phenomenal. We did not purchase the all-inclusive and glad we did not.. but I will say you need to try the restaurant. Their food is outstanding and the staff is tip top and very friendly.. average price for two people was about $35 for breakfast. Other suggestion use the public transit bus stay away from the taxi cabs two dollars for two people take you all the way downtown can’t beat that prize.. there is an XOXO across the street who also has awesome breakfast tacos, and snacks, beer and other items which are cheaper. We brought a portable cooler so we are able to transport and store items if we decided to go out on the beach,. Do not forget mosquito spray as you will get bit.. for those who smoke you will have to smoke outside of the property in the front by the street just an FYI. Overall, a good budget place to stay very peaceful not crowded. We will definitely be back.
Suggestion stay in a room that is higher up, make sure to bring travel fan with you, avoid the bottom floor as the doors are not secured, and hot air comes in plus the cabanas cover the view of the ocean.
There are positive things to this resort. The bed was extremely comfortable, the shower had hot water and did the job., it is not crowded it is very peaceful and the food was phenomenal. We did not purchase the all-inclusive and glad we did not.. but I will say you need to try the restaurant. Their food is outstanding and the staff is tip top and very friendly.. average price for two people was about $35 for breakfast. Other suggestion use the public transit bus stay away from the taxi cabs two dollars for two people take you all the way downtown can’t beat that prize.. there is an XOXO across the street who also has awesome breakfast tacos, and snacks, beer and other items which are cheaper. We brought a portable cooler so we are able to transport and store items if we decided to go out on the beach,. Do not forget mosquito spray as you will get bit.. for those who smoke you will have to smoke outside of the property in the front by the street just an FYI. Overall, a good budget place to stay very peaceful not crowded. We will definitely be back.
Karla
They need to change the old towels and they need to change the pillows too smelled very bad and I have a problem with water on my floor I think is leaking the minisplit one guy went to check really quick but he can’t to fix it and I don’t say nothing because it was my last night there the hotel is big and beautiful but need more atention and the personal are very kind sorry and thank you
james
The \"hot tub\" in the room is a ridiculously large Jacuzzi bath tub that takes an extraordinary long time to fill. The window was dirty and fogged over for the 2 days I was there. There is no smoking anywhere on the small property and no convenient public space nearby. There is no complimentary coffee anywhere in the facility nor any Continental breakfast. There are no coffee pots or microwaves in the rooms. Being an American, I am used to these simple conveniences even while traveling at budget hotels. I feel like they could do better. The staff was friendly and the facility was secure and clean albeit older and in need of some repair and updating.
Brinder-Paul
Very good location
Genevieve
The hotel was ok, there wasnt much service in the bar area but I guess we got there later in the day than we hoped more like 3pm. It was still ok. Beautiful view of the ocean and pool.
Maria
I absolutely loved the pool over looking the ocean that was our fav part it was just stunning . The hotel itself is a bit outdated but very affordable. We chose this hotel because of the view and this vacation we planned on doing activities which meant we weren’t going to be in the hotel much . The restaurant in the hotel for dinner was a 2/10 not great but their breakfast was pretty good.
CORNELIUS
The ac wasn't working very good
Juan
The rooms had mold that looked like they were just painted over with white paint. The tv remote didn’t work at all. We had trouble showering because the drainage in the shower didn’t work well. But overall the staff was kind and helpful. My honest rate overall of the hotel is a 4.5/10.
HECTOR
Good location
Kimberly
Me gustó la buena atención aparte de las instalaciones estaba muy limpiadas y todo muy organizado
Ramiz
The staff was good, but the hotel is a bit old compared with other hotels in Cancun.
Norchelle
Pool closes to early and cant access the beach all night from the resort it closes. Staff was cool
Carrie
The room had an ocean view, but the windows were all nailed shut and the air conditioning didn’t work. They promised a new room the next day, so we stayed one night. The next day came and they said no rooms were available. We had to go down the street to the next hotel and spend all of our pesos on a new room. Because they were signing us in right then, they made us pay pesos and some USD.
Sergio
El personal muy amable pero el hotel ya muy viejo no es como está en las fotos necesita una buena remodelacion
Christine
It was ok but will not return. The staff didn’t let us eat in the lobby. The room was very small .
Jason
The room door are literally molded, the balcony is full of mold as well
Amber
Very nice pool and good pool keeper
Guillermina Cabrera
Recommend 100%
Sergio
Loved it! The staff were great and the location and on-site amenities are awesome. Highly recommend booking a massage to relax. Booking tours on-site is also very convenient. I really enjoyed the experience and will definitely be back.
Baudilio
Chido
Jacqueline
The room linen and sofa lack cleanliness outdated. Only one restaurant with limited options, No staff at bar pool. The person at the reception lack professionalism. It was a young guy he wouldn’t allow me to check in with U.S. passport card. I explained I had no other forms of identification because I had recently lost my wallet. He said I needed a valid passport and I said this is a valid passport. He tried saying the rules came from Quintana Roo tourism which was a lie. I checked on the website. The website clearly specifies acceptable forms of identity passport cards. When I mentioned that. He then proceeded to say it was the hotel manager rules. When I asked to speak to the manager he said she will say the same thing as I did in a laughing way. He finally called her and she said it was ok. I could check in. It was just a horrible experience. Definitely not going back there.
Jamila
This property is right in the water. Beautiful ocean view
Prit Sureshkumar
All things were perfect as described
Silvia
Abuso cobrar 124$ por una toalla manchada
Sheila
We had a good time. The pool is nice. The beach was small but they kept it free of sea weed. It's an older hotel so the wear and tear is visible. The on site restaurant is ok however the selection is limited. You are quite a ways out from the coco bongo area. But the busses stop within a few blocks if u don't Uber. We didn't get what we expected but we weren't completely let down.
Monet
Great experience!
Rita
The AC did not work properly. Very humid, stuffy & damp in the room. Bathroom ceiling was leaking. Couches & chairs in the rooms were stained. Sliding doors to the balcony were very hard to slide open. “Inclusive breakfast “ was very minimal & not good. Resort was poorly kept and very old!! Stay away!!
Jose
What I like about the place was that it was by the beach
Angelica
If you’re looking for a hotel and not trying to spend a lot I would suggest staying here , it’s not luxurious but it’s a very good hotel ! The pool is amazing and very relaxing , along with the amazing view of the beach , which was what I was looking for , a hotel by the beach. The staff here are very attentive to helping with whatever it is you need . Room service came to clean everyday which was a plus ! This hotel is close to everything like places to eat or the downtown area just take a short uber . I would recommend this hotel I don’t have anything negative to say ! They also have 2 bars ! I would return to this hotel again if given the chance .
BLANCA PALOMA
Muy deteriorado
Charles
I like that they had a pool with a bar in the middle and that they had a restaurant right on the property too. Prices weren't very high and the room was amazing. I didn't even realize the room had a hot tub until I got there which was nice. My only complaint is that there was literally nothing around except a oxxo store which is like a Mexico 711. I walked over two miles and didn't see any other stores except one. Other than that, the resort basically had everything else.
BLANCA PALOMA
Es un hotel bonito pero muy deteriorado; es importante el mantenimiento
Nebyue
The staff were excellent. Every time we had a question they managed to answer our questions and were very helpful. The only issue is the washroom smelt so bad due to not having any way to for it out. I also believe their is something wrong with toilet its self. The flash was so so and didn't have enough pressure. The pool area was nice but their were rust in some of the parts. If this things can be fixed am sure it nice place for a budget friendly.
Marvin
Very clean and nice room, specially the one with balcony. Staff very kind and helpful . Affordable price for a nice hotel. Recomended 👍
Ellen
I was given a room when o arrived but the a/c stop working they first said they fixed it but it was not fixed luckily there was a gentleman there and he helped me switch rooms and it was perfect the only problem with this hotel is that it’s very very out dates the lounge chairs for the beach are broken and dirty the regular lounge chairs to tan are old and need to be replaced the breakfast is trash the food that they sell is no good I asked for a cheese burger well done and it came back raw the drinks are amazing and there nachos as well the staff is very friendly but they need to improve on the menu for breast munch and dinner it’s sucks for sure the only good thing I did see that they would clean the pool and check the water every few hours but those chairs are horrible and uncomfortable the ones like I said for the beach are ripped and broken they need to improve that and uodate all the rooms the worst thing they do t have phones in the room so if we need something at what ever time we have to go out of our way and walk downs stairs it’s crazy I never seen a room with. I phone I had balcony it was a little dirty and the sliding door was jamming the bathroom smelled like urin it was disgusting luckily I bought mini cleaning supplies the pullout couch was disgusting n very very dirty the really need to invest and remodel the room and put phones because it’s crazy how I had to go 6 times down stairs because of the a/c until they moved me finally would I come again NOPE NEVER!
Emmely
Get the breakfast. Everything about this place was great! Would recommend!
Richen
Great location, but maintenance needs serious work
Location is the best thing about Hotel Cyan. It sits right on the beach with a nice pool area, and the views are beautiful. You're basically steps from the ocean, which makes up for a lot.
That said, the maintenance state leaves a lot to be desired. The toilets in the room don't work properly, the room smells musty/moldy, and the sliding door doesn't close well so it feels insecure. There aren't enough power outlets to charge your phone and other devices. Also, you can hear a lot of outside noise coming into the room, so it's not very peaceful if you want to sleep.
If they fix the basic upkeep and soundproofing, this could be a great spot because the beach + pool setup is really nice. Right now though, the issues make it hard to recommend unless you're only there for the location and don't mind the flaws.
Location is the best thing about Hotel Cyan. It sits right on the beach with a nice pool area, and the views are beautiful. You're basically steps from the ocean, which makes up for a lot.
That said, the maintenance state leaves a lot to be desired. The toilets in the room don't work properly, the room smells musty/moldy, and the sliding door doesn't close well so it feels insecure. There aren't enough power outlets to charge your phone and other devices. Also, you can hear a lot of outside noise coming into the room, so it's not very peaceful if you want to sleep.
If they fix the basic upkeep and soundproofing, this could be a great spot because the beach + pool setup is really nice. Right now though, the issues make it hard to recommend unless you're only there for the location and don't mind the flaws.
Leslie
Wonderful pool/beach front property.
You could hear the wonderful surf all night!
The views were breathtaking. The property is in need of an update, but for the price, we loved the place!
.
You could hear the wonderful surf all night!
The views were breathtaking. The property is in need of an update, but for the price, we loved the place!
.
Hilda
I absolutely loved staying at this hotel. The staff were so helpful and courteous. The view from the pool was incredible even though there was a lot of seaweed in many places we didn’t experience as much and the beach was very well maintained this made for a super plus during this high season for seaweed the pool could use a little TLC, but the staff does an excellent job of maintaining everything as clean as possible. The room was cozy and very clean but again the bathroom shower for our particular room needs a little TLC for the amount of money I paid for seven days. This is a Primo spot close to the downtown area about 15 minutes. I found out that you could pay 10 pesos to get on the bus that will take you to the downtown place if you come make sure you go to La Isla shopping center. Overall, the location was spectacular couldn’t ask for a better spot for such an affordable place.
Anahi
It was good for the price
Steve
The staff was very nice.
Facundo
.
ebony
Great location… easy checkin… beautiful views
Location & surroundings
Cyan Cancun Resort Spa
Km 20 5 Blvd Kukulcan Zona Hotelera Cancun, Cancun
Hotels Nearby
Compare other stays close to this hotel. Choose travel dates to check availability.
Show 46 more nearby hotels
