Name: Club Regina Cancun managed by Accor
Address: Blvd. Kukulkan Km 20.5, Cancun, MX

8/10

Excellent

22 Jul 2026

Sandra Margarita

It was nice and clean. We did not have the best check in. The front desk person seemed annoyed and was very short. We checked in late due to flight delays and we were tired thirsty and hungry. Everything at the resort was closed. Then, I get it’s not an all-inclusive but they didn’t even have complementary bottled water in the rooms. We had to find a convenience store nearby to go buy water and snacks. The rest of the stay was nice and so was the rest of the staff.

10/10

Exceptional

17 Jul 2026

Jesus

Everything was great , breakfast was good n staff were great the room were clean every day

Family_with_children

6/10

Pleasant

06 Jul 2026

Ashley

Nice place to stay. Lots of seats by the pool and beach. Unfortunately the room temperature was set at 75 degrees which was way too warm for my liking. We could barely sleep it was so uncomfortable. Waking up in the middle of the night a bit irritated. We asked about It several times and they just told us maintenance is working on it. But that was our answer the entire stay.

Partner

10/10

Exceptional

16 Jun 2026

Candelaria

They promised things and we never received them and some of the staff was really nice and really good to get along with but other ones not so good I would recommend it just make sure to check the rooms. In one of bathrooms the sink was leaking and wet my kids is clothes and flooded. But overall I would go back and stay there again

Family_with_children

8/10

Excellent

03 Jun 2026

Jeannete

The Hotel is old, need updates. The beach is nice, close to walk to the light house .
There are a lack of amenities. Boring at night.

Friends_and_family Family

8/10

Excellent

31 May 2026

Heidi

I loved the space for my family of five. I look forward to the renovation. The staff was amazing.

10/10

Exceptional

28 May 2026

Alexandra

Great hotel, right on the beach. We loved the pool area, and staff were friendly and helpful. Highly recommended, and we would definitely stay here again.

Partner

6/10

Pleasant

09 May 2026

Terrence

The best part is the staff. Everyone was so good to help.

Partner

10/10

Exceptional

30 Mar 2026

May

Very good internet, location, pools, beach, loungers, rooms and beds. This is a time share and there’s a hard push on listening to the time share pitch which we didn’t love. They had bingo at 3:00p at the pool, which was fun and interactive. The rooms were large! We booked the grand suite and there was plenty of room for three people. We each had our own bed and sleeping area. Quiet.

Family_with_children

10/10

Exceptional

21 Mar 2026

Jose

Great value for your money, rooms are beautiful and look like they had a recent renovation. The building is a little bit old but cozy. Located at the beginning of the hotel zone, far away from crowds and noice but close enough to the attractions.

8/10

Excellent

13 Mar 2026

Ram

Nice, small, clean place. Hotel could use more regular maintenance. We enjoyed nice big rooms that surroundings were quite. Small and comfy resort.

6/10

Pleasant

11 Mar 2026

Lawrence

No bottled water in the hotel. AC stopped working overnight.

4/10

Poor

07 Mar 2026

Dana

Horrible room overlooking driveway. Everything worn and tired. Very small pool. Far from everything.

Partner

10/10

Exceptional

05 Mar 2026

Lutos

This beachfront property has 2 big pool and a small one, the staff are all friendly. The bellman Antonio deserves a raise he works the morning shift. He was very helpful and professional. The crapes store in the lobby is a must try and the natural coconut by the bar at the beach is delicious and refreshing! The gym was also nice and the restaurant has lots of options. They have a special each day to save some on your budget. The rooms we have the grand suite had 3 bathrooms 2 bedrooms and a kitchena and living room so good for a family

Friends_and_family Family

8/10

Excellent

26 Feb 2026

Sam

Room was clean. Staff were great

Friends

10/10

Exceptional

23 Feb 2026

Marlene

Accomodations

6/10

Pleasant

23 Feb 2026

Daisy

We stayed in a 2 bedroom unit and it was larger than expected, it was a great space. There were limited options for food. The onsite restaurant was buffet only while we were there which is not what we wanted, the food by the pool was good and à la carte. Wish there had been a bar for the evenings. The hotel is located at the most southern end of the hotel zone and it is far from everything. Beaches were rough in this part of the beach, large waves and not safe to swim. Ended up going to different beaches to be able to go in the water.

Partner

10/10

Exceptional

19 Feb 2026

Cale

The jetted tub was really nice in the room. But far more important was that I left my wallet with all my cards and $325 in cash in the nightstand drawer after I checked out. The hotel called me and returned it all. Every penny! Just outstanding. So impressed by Club Regina

Partner

8/10

Excellent

05 Feb 2026

Philip

The room was clean. The staff very helpful

10/10

Exceptional

03 Feb 2026

Adilia

Lo unico que necesito que istedes coben lo que es porque mw conraron casi 40 dolares mas

Leisure Family

10/10

Exceptional

02 Feb 2026

glenn

Staff were all great

Leisure Partner

8/10

Excellent

25 Jan 2026

Maria Belen

Yed

8/10

Excellent

13 Jan 2026

stephen

room good, staff great, amenties o.k. shuttle service v.g.

Self

8/10

Excellent

05 Jan 2026

diane

Club Regina is an older hotel, but very well maintained. My husband and I stayed 4 days and had a terrific time. The food at the pool bar and indoor restaurant is very good. Breakfast was included in our reservation and it was quite a spread! The beach is the nicest section of the entire strip of beach. The pool water was too cold, but the hot tub warmed up enough to enjoy by day 3, but it was mainly a kiddie pool. The bus stop is outside of the hotel and for $1 it will take you anywhere. Everyone we encountered at the hotel were especially kind. As always when out of the country, the money exchange is always confusing. Our room was huge. It was considered a club suite. We had two full bathrooms, a full kitchen just minus an oven, a living room with sofa bed and kitchen table. King size bed with great pillows and a balcony with a jacuzzi which was very nice. I would recommend this hotel and I would stay here again.

Leisure Partner

10/10

Exceptional

31 Dec 2025

Rong

The unit is spacious and thoughtfully laid out. Everything from the hot tub to the AC is fully operational; the kitchen equipment is a bit dated but works perfectly well, and the shower pressure is a highlight.

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Son

Spacious room; good food with different choices; courteous staffs

Leisure Family

10/10

Exceptional

03 Dec 2025

Barbara

Our 2 room suite was very clean and comfortable for 2 nights. We loved the balcony view of sunrise over the Caribbean Sea, from either the spa tub or chairs. We also used the kitchenette for cooking and preparing breakfast and lunch, and walked to delicious local restaurant one evening, and the Club Regina hotel bar overlooking the coast the other eve (nachos and cheesecake were very good). The palapas near the beach were also nice for hanging out. The 3 pools and grounds are well-maintained in this older, smaller hotel at the south end of the Cancun hotel strip, which we preferred as it was very relaxing and low key. The staff were all very friendly and helpful, notably the doorman, front desk and club bar were especially helpful. King Bed was good, particularly the pillows. Our only wish was to have coffee packs provided in room because coffee in hotel bar and reception area did not open until mid morning (we found the coffee kit in the hotel shop for about $2USD to use our 2nd morning). We highly recommend Club Regina!!

Leisure Partner

10/10

Exceptional

24 Nov 2025

Katrina

Everything was perfect!! Outdated but clean and spacious rooms!! Service was excellent! All the staffs are friendly and polite!! 💙

10/10

Exceptional

18 Nov 2025

Marc

Great and efficient, friendly staff, very clean. Great location.

Leisure

10/10

Exceptional

13 Nov 2025

Mary

Great place

10/10

Exceptional

17 Oct 2025

David Clayton

We enjoyed the bed & breakfast feel of this hotel.

10/10

Exceptional

29 Aug 2025

Jim Peter Andree

Kitchen

Leisure Partner

8/10

Excellent

27 Aug 2025

Susana

Las instalaciones son un poco viejas pero el lugar está muy recomendable servicio muy bien solo que la playa está muy afectada ya no es lo que solía ser

Leisure Partner

10/10

Exceptional

03 Aug 2025

Raj

Had Good Time

We had a good time there. Property is at good location with ocean view however it is bit outdated rest everything is good here specially the price on which we booked make sense to stay here.

Friends_and_family Friends

10/10

Exceptional

28 Jul 2025

Michelle

Our favorite Cancun stay

We love Club Regina and especially their buffet breakfast and ocean view.

Friends_and_family Family

6/10

Pleasant

16 Jul 2025

Daniel

Great Staff !

I stayed 6 nights. The property is a good value and the staff is excellent, friendly, and very attentive. The pricing on alcoholic beverages is excessive and feels like Vegas. The rooms are good. However if you are on the street side , you will hear traffic. Biggest complaint was the moldy, mildew smell coming from the Air conditioner, I was waking up with headaches from the mold. I finally resorted to turning it off, and it was better. The room stayed cool enough because I was on the bottom floor. This is a problem with high humidity climates and older buildings. Being on the bottom floor did come with disadvantages of hearing activity above me. The staff is awesome. Next time I visit I will stay pay more money for a 4 star newer property. The whole mold issue is a deal breaker, I also smelled it in the Gym Area, so you know it's moldy through out the whole building vent system. They did send a tech out, and he put some deodorizing tabs in it. But that's only a band -aid for smell, and did not kill the mold, so know your breathing deodorizing fragrance and mold.

Self

10/10

Exceptional

12 May 2025

Ian

absolutely perfect!

Leisure Partner

10/10

Exceptional

08 May 2025

Jessica

Beautiful establishment…. Amazing hotel

Leisure Family

10/10

Exceptional

22 Apr 2025

Andre

People were very eager to help. Kind. Patient. Room was excellent. Facilities were excellent. 10 10 recommend

Leisure Partner

8/10

Excellent

20 Apr 2025

Abraham O

Closer to the airport but away from the crowd.

Location is good if one prefers an accommodation away from the crowd. Bed was made and towels replaced everyday. Clean room overall.

Partner

10/10

Exceptional

19 Apr 2025

Luis

Quiet and clean !!!

Leisure Family

6/10

Pleasant

05 Apr 2025

Val

Good - Gorgeous ocean, A/C worked well, large suite with kitchenette, local bus stop close by.
Not good- Windy so red flag all week, suite had strong, musty smell, mechanical noises, door rattled, resort fees, construction so part of pool closed, dark, winding, hot and open to outdoor hallways, restaurant not great, the suite was a timeshare but didn’t realize it as Expedia didn’t tell us. Front desk woke us twice offering free breakfast we were told by others was for presentation.

Leisure Partner

10/10

Exceptional

05 Apr 2025

Edwing Amilcar

Loved the restaurant and the customer servuce from everyone was amazing!

Leisure Family

8/10

Excellent

05 Apr 2025

Daniela

The hotel staff was extremely helpful & the property was extremely clean. I removed a star bc tfw food in the restaurant was subpar & the service, while friendly, was extremely slow We waited more than an hour for our food.

Friends_and_family Friends

10/10

Exceptional

03 Apr 2025

Alejandra

We had a great time! Staff is friendly and helpful. The room was spotless. Everything was perfect, my only comment is that some things, like the fridge in our room, was a bit outdated

Leisure Family

6/10

Pleasant

01 Apr 2025

Jeffrey

The view is excellent, the hotel has direct access to the beach, and from the room you get to see the sunset. But the hotel restaurant's food is bad and takes too long to prepare, I find walking to the convenience store to buy some tacos to be faster and better.

Leisure Friends

8/10

Excellent

31 Mar 2025

Jorenda

We came to celebrate my husband’s 50th birthday and our stay at Club Regina was an amazing one, we had a very relaxing stay which we all need after the harsh winter weather. Our room is very clean and spacious, I loved that we have 2 separate rooms and bathrooms but it could have been much nicer if we have the view of the Ocean. The staff are very friendly and helpful especially Antonio ( I hope it is the right name), he helped us booked a private van to go to Tulum which saved us some money and definitely a lot of time than if we took the ADO bus. We’ll definitely stay here again!

Leisure Family

8/10

Excellent

27 Mar 2025

Sylvester

Was please with my it supposed to been a ocean view but got a garden view wife was not happy

Leisure Family

8/10

Excellent

27 Mar 2025

Nael

Area- I had a calm nice five days at Club Regina. The location is the furthest away form the Hotel Zone (North) which nice to have if you are not looking to party every night.

Service- The service is great, the staff is kind to us and accommodated to all our needs and questions.

Facilities - I wish the front desk warned us about the pool was half closed as of some construction on the last floor that looked un safe. Meaning we didn't feel comfortable using the Pool as the second day we heard a BANG! as some heavy debris from their rooftop fell on the pool.

Food- Not gonna lie they had one server and one cook. the pasta we had was Dry and they just added the sauce on dried pasta. The second order was a spaghetti and also was dry and No meat as noted on the menu. We decided to eat somewhere out of the facility. Took the bus R1 - R2 as they go north and south it was easy to hop on and off and try different restaurants

Leisure Partner

10/10

Exceptional

26 Mar 2025

Verified traveler

Although there was some unexpected construction going on, the staff and service more than made up for any inconvenience. There are also some good dining options within walking distance. Thank you and look forward to returning.

Leisure Family

10/10

Exceptional

22 Mar 2025

Juana Anguiano

It was great experience

10/10

Exceptional

16 Mar 2025

Tiffany

One of the best resorts. Calm , relaxing atmosphere and amazing food. The staff are super friendly and every room has a personal jacuzzi tub on the balcony.

Leisure Family

8/10

Excellent

04 Mar 2025

Janet

Eat nearby. Great seafood options. Also the kitchen by the pool was great for lunch.

Leisure Family_with_children

6/10

Pleasant

02 Mar 2025

Craig

two night stay

quite place near the bus stop, which is a short ride to the hotel zone. seemed okay, hot shower and comfy bed.

Self

10/10

Exceptional

01 Feb 2025

Gail

Great staff

Leisure Family

10/10

Exceptional

31 Jan 2025

William

It was fine. We’ll be back.

Leisure Partner

10/10

Exceptional

29 Jan 2025

Jose

Staff was excellent the hospitality was awesome if anything was wrong this really made up for all when on vacation you deserve to feel welcomed and happy and this is exactly how
we felt here

Leisure Family

10/10

Exceptional

10 Jan 2025

Crystal

All around perfect for our family of 6! Thank you!

4/10

Poor

05 Jan 2025

william

Trouble getting acceptable WIFI in rooms and common areas. Food quality and areas were below average for the price. Nothing close by for food or entertainment. Ok for kids and old people and I'm 75 and wouldn't stay there again. Not my kind of place for a vacation, did have a nice looking beach, but windy and high surf during my two day stay

Business_and_leisure Partner

10/10

Exceptional

03 Jan 2025

Arley

The staff here is incredibly friendly and helpful, going above and beyond time and time again.

Leisure Self

10/10

Exceptional

02 Jan 2025

Hiroshi

facility is good. also room size is bigger than other hotels. very good for family.

Leisure Family

6/10

Pleasant

31 Dec 2024

Brian

Friendly staff and the food is good. The “resort fee” is off putting. If it’s mandatory why add it later…unless they are trying to trick people into thinking the hotel is less expensive than it really is. Pretty sure that’s the case.

8/10

Excellent

29 Dec 2024

Balaji

Excellent property. Quiet with great facilities. Included breakfast spread was very good as well. Eligio and the lady at the egg counter take care of their breakfast guests very well. There is a bus stop very close that takes you anywhere for 12 pesos.

Leisure Family

10/10

Exceptional

29 Dec 2024

Paula D

The staff at the hotel was absolutely fantastic. The hospitality was over the top. The only thing I would do different is stay LONGER! It is at the south end of the hotel zone, so there isn’t anything close by for shopping or groceries, but the walk is great and you can always find a cab to get back. And there is a taxi pool at the end of the driveway.

Leisure Partner

10/10

Exceptional

28 Dec 2024

Kristine

Very friendly and helpful staff. We had one issue with a bed which was fixed immediately. Rooms were clean and quiet, and everything worked as it should. The only reason I’m giving for stars out of 5 is we could never seem to find the bar open.

Leisure Family

10/10

Exceptional

16 Dec 2024

Kenia

I had a relaxing time

Leisure Family

8/10

Excellent

14 Dec 2024

Andres

Basic, simple, old, but comfortable

Leisure Partner

10/10

Exceptional

10 Dec 2024

Olivier

The property is very clean

10/10

Exceptional

08 Dec 2024

Betiana Cortes

The place was great, the s taff was very nice, the only issue is that the place is not veryy good sound proof as you can hear peple on the hall. But I will come back dor sure!

Leisure Partner

8/10

Excellent

16 Nov 2024

Ruthdarys

Better than expected! Need a renovation in the pool chairs and decoration but its very clean and has all the necessities like gym, pool, beach, restaurants, bar, coffee shop, mini market. The staff is very friendly, they even decorated my room for my anniversary without extra charge. The food was reaaaallly good all the time. Location is perfect

Leisure Partner

4/10

Poor

23 Oct 2024

Josh

This property is somewhat misrepresented online. The rooms are not nearly as well-lit or well-equipped as they appear in the images provided here. The rooms are darker, the furniture and appliances (e.g. mini fridge) quite old. The restaurant quality is extremely sub-par. The coffee served at breakfast was so astringent it smelled like rubbing alochol and made us sick.

Additionally, Expedia listed a Studio suite for 2 people with an ocean view, and charged extra for the ocean view. While we realize that is a request, the resort notified us at check in that they dont have any rooms at all for 2 people with an ocean view. All the ocean view rooms are larger. Expedia essentially charged extra for something the property doesn't offer.

The staff are not particularly friendly either, often appearing annoyed or bothered to have to help a guest. We requested fresh towels that never came, and drink service by the beach is incredibly slow. Wait waited over 20 minutes between being acknowledged by staff and someone coming to take our order - we thought they forgot about us.

This property is clearly very old and in need of renovations. Sliding doors in our room were warped and did not slide easily. The shower leaked water all over the bathroom floor, despite it being a dedicated space in the bathroom. The windows in the room did not latch properly. The rooms only have a handle lock, and no secondary chain or deadbolt.

Overall, the experience was pretty bad.

Leisure Partner

2/10

Poor

04 Oct 2024

Precious

It’s not worth the money.

10/10

Exceptional

01 Sep 2024

Jessica

This was our second stay at Club Regina and I'd go back again in a heartbeat! The customer service is hands down the absolute best, they are so helpful and accommodating. We stayed in the 2 bedroom, 3 bathroom with living room and kitchen; I love having plenty of space for everyone. The poolside bar has great prices and makes everything fresh when you order, we enjoyed every meal and drink that we had. They have many activities that were so fun! The kids made bracelets and painted seashells, we all played bingo, they played blackjack, had a bartender class lol and karaoke. The cafe has a great variety of specialty drinks and snacks, she makes your crepe and churros when you order so that they are hot and fresh! The beach is beautiful, pools are clean, and there were so many loungers with umbrellas that you never worry about getting a spot. The massages were phenomenal. Jimena kept our space clean and stocked, was always attentive if we needed her, and found my daughters phone in the room after we checked out and rushed down to catch us! Every single host was amazing and friendly. Our time went by way too fast because we had such a wonderful stay at the Club Regina!

Leisure Family_with_children

8/10

Excellent

11 Aug 2024

Mary

Staff are very accommodating and friendly. The rooms are being clean everyday.

Leisure Family

10/10

Exceptional

07 Aug 2024

Imelda Priscilla

Áreas muy limpias y buena ubicación

Leisure Partner

10/10

Exceptional

04 Aug 2024

Diana

Not a huge place, easy to access beach just a few steps, restaurant in front of the beautiful sea, excellent breakfast love this hotel.

Leisure Family

8/10

Excellent

04 Aug 2024

Mireya

We really enjoyed our stay here. Will definitely be back.

Leisure Family

10/10

Exceptional

15 Jul 2024

Ana Maria

Beautiful beach , great service

Leisure Family

10/10

Exceptional

10 Jul 2024

Yvette

Nice small hotel.

10/10

Exceptional

26 Jun 2024

Michael P

Honestly, the best thing about this place is everyone is SO KIND!!!!! They are all helpful and much nicer than some of the more high end resorts we’ve stayed at! They go out of their way to try to accommodate and make it fun!

Leisure Family

10/10

Exceptional

13 Jun 2024

wing sze

Not crowded, nice and friendly staffs.

Leisure Family

10/10

Exceptional

12 Jun 2024

Moramay

It was a pleasant stay, will definitely go back

Leisure Family

10/10

Exceptional

12 Jun 2024

Deb

Location is beautiful and staff is friendly and very helpful.

Leisure Partner

10/10

Exceptional

06 Jun 2024

wing sze

Reasonable price and have a nice pool

Leisure Family

10/10

Exceptional

21 May 2024

Zachary

They were friendly and helpful. Didnt have to leave the resort much. They also provided free entertainment like bingo and shows.

Leisure Partner

2/10

Poor

28 Apr 2024

Helene

Unsanitary water in room

Leisure Friends

10/10

Exceptional

27 Apr 2024

Solange

Beautiful

Leisure Self

2/10

Poor

11 Apr 2024

Esilda Maribel

No me gusto que llegue al hotel y ni si quiera te ofrecen una botella de agua en la habitación llegue tarde al hotel tenía que tomar una medicina y me dijieron que tenían una tienda pero estaba cerrada

Leisure Partner

10/10

Exceptional

04 Apr 2024

Shobha

Overall we had a good experience and the vibes were good in the hotel!

6/10

Pleasant

02 Apr 2024

Verified traveler

Construction through 2026?

Hotel is undergoing construction and renovations. If you’re looking

Self

8/10

Excellent

01 Apr 2024

Leslie

Disappointing on Expedia’s part that the room
I booked showed all ocean view rooms of the club suite but the room I got was Lagoon view. Disappointing because many of the rooms say “lagoon view” so I did not book a lagoon view room. I booked a room with all of its photos showing a view of the ocean but that’s not what I got. And when I checked in, they said it’s not their fault, it’s expedias.

Leisure Partner

10/10

Exceptional

31 Mar 2024

Nury

This property is extremely good the room has a lot space is like apartment

Leisure Partner

8/10

Excellent

28 Mar 2024

Verified traveler

Plesant stay

Everyone was very friendly and welcoming. The food is good and they have wonderful drinks. This is an old property, the ac caused humidity in the rooms to the extent that the floors were wet!

10/10

Exceptional

25 Mar 2024

Marlene

Everything was perfectly right. Even though a lot of them cannot speak English, they are trying their best to explain what’s are you trying to say/or do

8/10

Excellent

22 Mar 2024

Ofelio

Location is good. Public transportation available. Spacious and clean rooms. Beachfront is great

Leisure Family

6/10

Pleasant

18 Mar 2024

Vincent S

No a/c till I was moved. Westin next door is 4.5

Leisure Self

10/10

Exceptional

18 Mar 2024

Lidiia

We stayed at this hotel for 5 night. I highly recommend it. It is located in the beginning of the hotel zone, very close to the airport. If you don’t like big waves you can walk 10 minutes to the very beginning of the strip - there is a nice beach with no waves, it’s protected by rocks. Also, the beach in front of the hotel is really nice. The room was very clean, and people who work here were nice. The hotel is a bit old, but it’s clean, safe, with a nice beach, and in a great location. The breakfast was good for that price (it was bit included when I was booking the room). There are many families with kids in this hotel, so it’s better for families. Also, it is not a very big hotel - if you like a cozy vibe. We really enjoyed staying here.

Leisure Family

10/10

Exceptional

11 Mar 2024

Christina

Great view!!

8/10

Excellent

10 Mar 2024

Tom and Mary

Great stay ! Activities kept our family busy. Lots of good employees.

Leisure Family

8/10

Excellent

26 Feb 2024

Stephen

I love the beach. Club Regina has one of the nicest. The building may not be the most modern but it is clean, quiet and just what I wanted. The dinning room was lacking in the menu but the food was good. Every one was very friendly and helpful. Would definitely recommend.

Leisure Family