Crown Paradise Club Cancun All Inclusive

Mexico , Cancun (and vicinity)
CANCUN, Boulevard Kukulkan km 18.5
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100 reviews shown

6/10

Pleasant

11 Mar 2026

Michael

Don't

Family_with_children

10/10

Exceptional

10 Mar 2026

Lincoln

No,the first night was another room!

8/10

Excellent

10 Mar 2026

Jonathan

Crown Paradise hotel is great for families with children. You'll get exactly what you pay for, knowing it's an old hotel that need some renovations. Great staff ESPECIALLY ***Jesus*** at the steakhouse and Carlos at italian. All Luis at bars are nice and funny. Room is old and furnitures too, but it's really clean and taken care off. All the rooms seems to have balcony with an ocean view which is great when your kids are napping to relax and enjoy. Pool are clean. You pay for a 3 stars hotel you'll get 3 and half, just don't go there expecting a 5 stars hotel. Check-in is crazy long as stated in a lot of reviews. It would be the main thing to fix. Not normal to wait 90 min to check-in. For the rest, they should make a better use of there oceanside as they have NO outdoor tables at ''à la carte'' restaurant. Thanks for the stay Crown Paradise, hope to see you again!

Friends_and_family Family

6/10

Pleasant

09 Mar 2026

Matthew Thomas

Views were good. Pools were not all operating. Elevators were not all working and dinner reservations were a joke

Partner

2/10

Poor

07 Mar 2026

Linda Marie

View was amazing. Staff was even better. However had a constant water leak in ceiling that caused a major problems. Construction wise, it left nothing to the imagination. Elevators only work for short periods of time. Nothing was 24hrs. Even room service was spotty. Over 2hrs for delivery. Was told I could pay the $5 room service fee in cash, was still charged for the fee.

10/10

Exceptional

07 Mar 2026

Bozena

Very good

10/10

Exceptional

06 Mar 2026

Melissa

Ocean view! Amazing staff!!

Friends

10/10

Exceptional

05 Mar 2026

Philippus Erasmus

Yes

Friends

2/10

Poor

05 Mar 2026

Manoel Paulo

No , all the elevators is broken need use the stairs to the 4floor, I don’t go the place anymore.

Family_with_children

6/10

Pleasant

04 Mar 2026

Nancy Ann

We had a beautiful view, food was plentiful. The hotel charged me $250. More when we got there? I was told I owed $12. And was very disappointed with this fee.

Family_with_children

2/10

Poor

04 Mar 2026

Candyce

The room was very outdated, had a mildew smell, the freezer didn't work and we reported it several times and nothing was done outside of someone coming to remove it from the cabinet and just leaving it sitting against a wall the entire stay. There were no face towels in our room on arrival and we asked the front desk for them several times. Yet they took hours to bring them and when our room was refreshed they still forgot the face towels. The elevators didn't work properly and got stuck open multiple times. The worst instance was our departure date where we had to walk from the 8th floor down to the lower level. I wouldn't recommend this resort to anyone.

Partner

10/10

Exceptional

03 Mar 2026

Shane

Clean rooms. Friendly staff. Awesome views. Clean pools

Family_with_children

8/10

Excellent

02 Mar 2026

Krista

This was a great family resort. We were greeted promptly and actually received a free room upgrade which really made a huge difference in our trip. The food selection was decent and they had good options for kids. Th activities by the pool were great and the beach was fairly well groomed despite the amout of kelp floating in. There was nightly entertainment for the kids and adults. The games room (pool, ping pong, foosball, mini golf could use more attention. It seemed to be in high demand especially in the evenings and there was always lack of golf balls, clubs, and/or there was a waiting list to do the activities. We travelled at the end of feb which is a busy time of year but it was always a fight to get chairs at the beach or pool. Also dinner reservations were hard to come by. If you didnt log on exactly at 8am when online booking opened, you couldnt get a dinner reservation. The fridge was always stocked with beer, soda, water, and juice boxes for kiddos. They did a great job of catering to kids with a kids drink menu at every bar and a well, stocked ice cream bar every lunch and dinner. This resort goes the extra mile by having a make your own mimosa or bloody mary bar in the buffet at breakfast, as well as having a small coffee/continental breakfast station in the lobby for early travellers. The food was always well cooked and no one in our group became ill during our week long stay (which is a common occurrence), the fruit and salad bar always looked clean and fresh

Family_with_children

10/10

Exceptional

02 Mar 2026

Edward Anthony David

loved our ocean view

8/10

Excellent

02 Mar 2026

joseph

All considerate being an old hotel. It was ok

Partner

6/10

Pleasant

01 Mar 2026

Kassi

Food options could be better. Wasn’t much variety in comparison to other resorts

Family_with_children

10/10

Exceptional

01 Mar 2026

harold

Yes

Friends_and_family Friends

10/10

Exceptional

01 Mar 2026

Manuel Juarez

The resort was great, friendly staff, always attentive. Plenty of things for the kids to do

Family_with_children

8/10

Excellent

28 Feb 2026

Alicia

Everything was very good. Except the activities,shows Need more entertainment for nigth

10/10

Exceptional

28 Feb 2026

Donna

Everything was excellent

Self

10/10

Exceptional

28 Feb 2026

Imran

Good place for kids and families
For price

10/10

Exceptional

27 Feb 2026

Jizhe

Good resort. Friendly staff, good food , nice room

6/10

Pleasant

25 Feb 2026

Haillie

Overall it’s dated
Food was shockingly decent
Beach is fun
People are nice and service was good
Spa was nice

Friends_and_family Family

2/10

Poor

25 Feb 2026

Cole Rene

The food was terrible and my whole family got food poisoning and were extremely sick. It was not just us that was getting sick it was consistent through thd whole resort. The entertainment at the resort could and use improvement.

Most of the staff was lovely but there were a few at the front desk that were not helpful and lacked customer service.

Family_with_children

10/10

Exceptional

24 Feb 2026

Stephen

It was absolutely amazing very clean. The staff was fantastic. Very large but well maintained. I would definitely go back.

Partner

10/10

Exceptional

24 Feb 2026

Neha

Friendly staff and the beach. Food was good, the reservation to speciality restaurants was a bit challenging to get. Overall a good stay and fun at the beach

Family_with_children

2/10

Poor

24 Feb 2026

Michel

I been to Cancun several times. This place has been so far the worst resort ever. Food is terrible everywhere. The reservation at 8 Am you can’t make anymore even tho it opens at 8. The pool is really cold. Same pool food everyday nothing changed. The buffet was the same food for lunch and dinner just move them around to sem like it’s new. The bedroom was the worst bed ever very small and they say it’s a queen bed. Was with my family of 4 and we all slept really bad for the six days. Not coming back here ever again.

Family_with_children

10/10

Exceptional

23 Feb 2026

Lorena

Food and staff were amazing!

Partner

6/10

Pleasant

23 Feb 2026

alla

Room is very good. Staff is polite and helpful. Disadvantages are: most places not reachable by the kids strollers (including beach and kids club). Pool for small babies was closed. Only one elevator out of three was working for several days.

4/10

Poor

23 Feb 2026

Brenda

Room, food, and how packed it was!

Family_with_children

2/10

Poor

22 Feb 2026

Colby

Staff not attentive, resort is run down, food quality poor

Partner

10/10

Exceptional

21 Feb 2026

Jose

Yes

8/10

Excellent

21 Feb 2026

Blake

Room needs updated. Staff was great. Food was fine. Good price value for Cancun.

Family_with_children

6/10

Pleasant

19 Feb 2026

Lorena

The place was pleasant enough but I would not stay there again. The buffet lines were long, on-site restaurants required reservations which were always full and additional staff was sorely needed.

Partner

4/10

Poor

19 Feb 2026

Valentina

Being able to make reservations. As well as not responding to Expedia for changes.

Partner

10/10

Exceptional

19 Feb 2026

Tonja Jayne

Rooms were clean and cleaned daily by staff. They also did a good job stocking the mini fridge. We did lose power one morning, but it wasn't out too long.

My only complaint was with booking restaurants. When we logged on every morning at 8:00 a.m most of the restaurants were already booked or didn't have enough space for us. We did eat at the seafood restaurant one night, and I'm sorry to say the food was not good. We are not picky people, but the fish was mushy, and no one liked their meal. Otherwise was a very fun time. Thanks

Family_with_children

4/10

Poor

18 Feb 2026

Maria

Food was terrible, our ac did not work (however they fixed if quickly), the check-in took over an hour, the people in the front were really rude, did not clean rooms until after 4pm, all pools were extremely cold and unbearable to go in.

Family_with_children

8/10

Excellent

16 Feb 2026

Bruce

Great service, good food and drink selection. Restaurant reservations are a little glitchy and elevators are slow. Lounge chairs by the pool and beach are gone very quick, people just leave their towel or their stuff on it and are gone for hours. Amazing views from the balconies and room amenities are good!

Leisure Friends

6/10

Pleasant

16 Feb 2026

Lisa Diane

Didn’t care for the food,

4/10

Poor

15 Feb 2026

Alex

Pros: All the staff and people were great. Room was clean and had a good view. Beach is nice and simple and there are several bars everywhere around the resort. Quick trip to/from the airport in under 30 minutes, plenty Ubers and other transport around if you want to get somewhere off Res.
Cons: All the food options were not great. The restaurants are booked each day within minutes of 8am so it's near impossible to book dinner other than the buffet. Half our party got sick off the food. The bartenders are great but the liquor options are limited and low quality. The check in process can easily take an hour plus. We have a 2yo and 4yo and they were either too young or too old (the childcare area is only for 3 and under) for the various activities at the resort. All the activities at the resort are only open a few hours per day (i.e. rock-climbing, water slides, etc). Beds and pillows suck.

4/10

Poor

15 Feb 2026

Jonathan

Have stayed at quite a few different places over the years and this was easily our worst all inclusive experience ever. Food was consistently bad, rooms in poor shape, housekeeping wasn’t great(my son’s bed was made without a sheet multiple times, towels removed from room, but not all replaced), lacking in amenities for the number of people staying there and noticed a number of unhygienic practices in regards to the food (all 15 people in our group got sick at some point, as well as most others we met while there). 10 adults in our travel group and we were all very disappointed with our choice of resort.

Leisure Family

10/10

Exceptional

15 Feb 2026

Lusina

Everything was GREAT me and my husband won’t forget our honeymoon ever! Staff was wonderful, room was clean! We will be back!

Leisure Partner

2/10

Poor

14 Feb 2026

MAUREEN

The staff was wonderful other than the front desk. I was located on the left side of the hotel next to the RUI. It was so loud for so many hours that you couldn't enjoy yourself.
First time at a huge hotel like this.You couldn't get a seat on the beach or the pool.Unless you went out and put your towel down at seven in the morning.
The buffet food was the same and was served cold.
Again , The buffet staff , the bar staff and the restaurant staff were all wonderful.
But I would never recommend this hotel.

Leisure Self

6/10

Pleasant

14 Feb 2026

Maribel

During the 4 nights I was there, they never changed my towels. I put them on the floor for them to change, and they only put 2 folded towels and the others on the shower door. We had to use clean towels from the pool. Everything else was fine.

Leisure Family_with_children

10/10

Exceptional

12 Feb 2026

Emanii

8/10 rooms were little cold but other then that it was amazing !

6/10

Pleasant

11 Feb 2026

Danielle

Room was okay, staff didn’t seem to care to help out at all. We all got sick therefore left the do not disturb sign on our door which stopped water bottle restock, well I called down and asked they come to our room multiple times and it never happened. Pools are freezing (ocean is warmer) and a huge lack of chairs. Overall just okay.

Leisure Family_with_children

4/10

Poor

08 Feb 2026

Hitesh Tarachand

Food quality was not good for all the days. Even the hash browns were dry and hard.

Leisure Family_with_children

8/10

Excellent

08 Feb 2026

Kerry

The room was nice and clean. We had fresh flowers, fruit and champagne in the room which was an extra nice touch.

6/10

Pleasant

08 Feb 2026

Avery

Staff was absolutely wonderful! Very kind and a nice clean place to stay. Unfortunately my wife and I got food poisoning twice from the food. And the hot water broke for 3 days.

Leisure Partner

4/10

Poor

08 Feb 2026

Alexander

This hotel is obviously overcrowded. It is very difficult to find a place at the beach and pools. Personal looks tired and not friendly. The lines are everywhere. There are only two elevators in the main building, therefore you need to wait. My wife got a food poisoning I was trying to arrange a meeting with the hotel manager. She obviously ignored me.

8/10

Excellent

07 Feb 2026

Mike

Great staff and clean grounds. Beach was great

Leisure Family

6/10

Pleasant

07 Feb 2026

Elizabeth

I feel that the whole trip was pretty mediocre. I was excited about the great deal, but sometimes you do get what you pay for. If you're looking for a cheap vacation away on a beach, you got it. Good take aways from this stay: the staff was great, everyone was friendly and fun! Shout out to Dr. Gabby, the massage therapists at the spa, and Carlos at aquaworld for saving our vacation after my partners back injury and both of our bouts of food poisoning. That being said, the food was a little sketchy; lots of little kid's hands all over everything at the buffet, quality of the food was iffy, but there was a nice selection of vegetarian and vegan options! The lines for the buffet in the morning were annoying, as well as trying to get a reservation at any of the restaurants. The pools are not heated, but when visiting in February, they're pretty chilly. Even the jacuzzis weren't very warm, and the hot water/water pressure in the room was kind of spotty. In gernal the whole place looks like it needs a good deep clean and a few repairs, but it was a good price. Would I book again here? Probably not.

Leisure Partner

6/10

Pleasant

07 Feb 2026

Scott

The staff is amazing. Very friendly and helpful. The resort is old and it shows. However for the price, you get what you pay for.

Leisure Partner

4/10

Poor

07 Feb 2026

Kevin

Check in process is something from the dark ages. Count on an hour to get through that mess.
1 of the 3 elevators was shut down the week we were there. One of the operating ones had the grab rails missing with dangerous brackets only sticking out.
Everyday was a struggle to find clean beach towels. Terrible exchange system.
Kids pools were to cold to use with 70 degrees outside temps.
Staff were pleasant enough but English not widely understood.

Leisure Family_with_children

8/10

Excellent

06 Feb 2026

Doug

Room kept clean, staff were all very friendly and great, the food could have been better.

10/10

Exceptional

06 Feb 2026

Luz

The room was clean , the view was amazing ! The bartender luis and server ruby at the main bar by where you check in were such nice people, they were very welcoming ,they remembered our names and our favorite drinks! We would stop by everyday to say hi to them they are very special people . Jesus who helped us with our luggage was awesome , he made sure we knew our way around and answered all our questions.

Leisure Partner

10/10

Exceptional

05 Feb 2026

Seyedehtannaz

It was an excellent experience overall. The atmosphere was great, with a nice buffet and very good restaurant food. The staff were amazing—always smiling, happy, and welcoming. The drinks were good, and Dr. Gabriella was very kind. The beach and pools were perfect. Everything was extremely clean: the rooms, sheets, lobby, toilets, showers—everywhere was spotless.

There were a few downsides, though. On the first day, beach towels were very limited and we couldn’t find any all day, which was quite awkward. Toothbrushes and toothpaste were not provided, which was unexpected. Restaurant reservations were also inconvenient, as we had to wake up at 8 a.m. to book. The billiard tables were in poor condition and not level. The hotel programs and entertainment were averag and great for kids, but not ideal for adults looking for a more refined or relaxing experience.
I would rate it as a 4 star experience but i think the hotel deserves to be in the top rated ones so i will rate it as 5 and hope they will fix the problems!

Leisure Friends

8/10

Excellent

05 Feb 2026

Keith

The room was very nice. Staff were excellent. The process for booking the extra dinning was very cumbersome and confusing.

Leisure Family_with_children

4/10

Poor

04 Feb 2026

Evan

My family of five Al got terribly sick for 2 days and we don’t know for sure where from, we suspect it was the water, juices and ice since we all had them.

We talked to many other families that experienced the same things so be careful what your ingesting !!

Leisure Family_with_children

10/10

Exceptional

04 Feb 2026

Erik

Great experience !Definitely great time

Partner

4/10

Poor

04 Feb 2026

Kevin

Food was not very good. Staff was good. Room was good. Got sick upon arriving home.

Leisure Partner

6/10

Pleasant

04 Feb 2026

Lindsay

Check in and out times took way too long. And the food could be improved.

Leisure Family_with_children

10/10

Exceptional

04 Feb 2026

Jason

Kid oriented, great service!

Leisure Family_with_children

10/10

Exceptional

03 Feb 2026

Jong Jin

Good

Leisure Partner

8/10

Excellent

03 Feb 2026

Brittany Martin Mike

Clean and spacious rooms with beautiful views, clean resort with friendly staff. Beautiful beach with lots of loungers.
A bit hard to get dinner reservations some days but lots of options at buffet. Various bars loacted around the resort with good drink options.
Adult only floors with adult roof top pool with cabanas, loungers and jacuzzis and a beautiful sunset view.
Conveniently located along the hotel zone strip, easy to get the bus to the shopping center.

Leisure Friends

8/10

Excellent

03 Feb 2026

Salvatore

We didn't get the room we booked. King bed

Leisure Family

6/10

Pleasant

03 Feb 2026

Ahmed

The food not that great , the internet not working most of the time

6/10

Pleasant

03 Feb 2026

Jason henry

The food was average, but nothing to get excited about. Rooms were ok, but I found the beds to be quite uncomfortable and our shower had paint falling from the ceiling.
The overall layout of the resort is quite compact, which is good for some groups, but not if you are looking for a resort with a bit more variety throughout your stay.
The beach was very nice, and the Trafalgar bar was a nice spot to hangout in the evening.

Leisure Family

4/10

Poor

02 Feb 2026

Desmond

A lot of our group got very ill at this resort and it was a family trip . I am concerned with the food handling and that includes that we all avoided produce and washed our teeth with bottled water from the onset.

Leisure Family_with_children

2/10

Poor

01 Feb 2026

Verified traveler

Did not get the room that I reserved , wasn’t able to check in, because I was told reservation was only for one person instead of 8. I went 5 times to the desk and speaking with 3 different managers, Nothing was done on their part. Worst manager there was Nataly Woo, super rude and would not recommend. Resort was fully booked and they weren’t able to
Accommodate a single room since we had a late flight. They offered to let us keep our bracelets after almost an hour of negotiating, until 6pm instead of 2pm

Leisure Family_with_children

8/10

Excellent

01 Feb 2026

John

Room was excellent. There was a little mix up at check in but was fixed by staff quickly

10/10

Exceptional

01 Feb 2026

William James

The rooms here were fantastic. The staff was very attentive and very friendly. The food was great in the buffet and excellent in the à la carts. The beach was great. The pools were great. Everything was fantastic for me my wife and the kids. We really enjoyed our time here.

4/10

Poor

01 Feb 2026

Dina

They were very dishonest about the kids club. They made it sound like you could leave them for how and have some time to yourself here and there,which was my plan, but the baby patadise-upto 3 years old is only open 1 hr 45 min a day. Also the 4-12 year olds have the massive water park thing but only 1-2 activities a day, the area is massive with 2 pools and11 slides and looks where they wouldn't be seen from afar. Somehow they think it's safe for to here to only be 2 staff on that situation. I tried to ask if they'd make an exception and let my daughter barely 4 to just use the baby p as radise one because she's loved the trips and I'd feel that she's safe and despite talking to 4 people and mentioning it's a safety issue, they wouldn't budge. Really bad customer service. Also, they literally don't answer the phone calls from the rooms-they admitted this. Long line ups at reception any time of day.

Leisure Family_with_children

4/10

Poor

31 Jan 2026

Brazen

The pools were good but not heated so my little kids didn't want to go in. They are supposed to refill the mini bar each night and they did not do that do we were always having to go downstairs to the bar to get water. Furthermore...the food was horrendous. Old, cold and overdone. On top of that 7 out of the 9 in our group were sick. Throwing up, etc.

Leisure Family_with_children

4/10

Poor

30 Jan 2026

Adrian

The hotel's location was excellent, which was definitely a highlight of our stay. The pools were enjoyable for our family, and there were decent activities available that kept everyone entertained.
However, there were some notable disappointments. The buffet food quality was below expectations, with the same limited options served at both lunch and dinner, which got repetitive quickly. The towel service at the pool was frustratingly slow - we often waited up to 30 minutes just to get towels, which really detracted from our relaxation time.

Leisure Family_with_children

6/10

Pleasant

29 Jan 2026

Brent Scott

This was our 3rd time visiting as a family and likely the last. The resort's grounds have improved over the years. The staff was great, especially Jesus, the Bellhop (great to see him again), and Nieve in the Palapas, who was always so helpful and accommodating. With that said, the food quality has gotten worse over time (it was never great), and the beach was not kept as clean as in prior visits. We witnessed over and over people “reserving” lounge chairs at the pool and on the beach (against the club rules), and in some cases, on the beach, there were groups who had reserved chairs in the sun and the shade, bouncing back and forth, leaving them empty half the time. Also, the female “lifeguard” on the beach was seen on her phone for extended periods, not even looking at the water. The evening entertainment or shows were low-budget and slightly cringeworthy.

Leisure Family_with_children

2/10

Poor

29 Jan 2026

Stefan

Amenities weren't great, food was bad, and everyone got sick in our group, overall the worst all inclusive experience I've had.

Leisure Family

8/10

Excellent

29 Jan 2026

Carolyn

The food was very bland.

6/10

Pleasant

29 Jan 2026

Muhammad

Good

2/10

Poor

29 Jan 2026

Ivan

This is a terrible hotel with bad service,we got the honeymoon suite,what a waste of money,the jacuzzi was peeling ,parts was missing,the tub dirty with hair from previous guests,,at the pool never can find towels,food was bad old and dry,service horrible,one of the service staff told me to get food and drink by myself,no service at the beach area ,the worst hotel ever ,

Leisure Family

6/10

Pleasant

28 Jan 2026

Andrea Cynthia

I felt we weren't priority being our first time here, they didn't have our rooms ready on time. I know i will come back to Mexico one day, but in hopes they can find ways to be better for Canadians first experience here too

6/10

Pleasant

27 Jan 2026

Pamela Magna

The service is very bad we were in the line for 7 hours to check in that is terrible they need to work on that check in should be less then one hour

8/10

Excellent

27 Jan 2026

Fatima L

Overall everything was so good the fisherman restaurant and the employees were very nice and friendly. The kids paradise water should be warm the pool water was so cold and employees should know English better it was really hard to communicate.

Leisure Family_with_children

8/10

Excellent

27 Jan 2026

Srinivas Aniruddh

We (2 Canadian families with kids) just concluded a 3 day vacation at the resort. Maintaining a resort with 100s of visitors every day is no joke and the team did a great job. The premises were always clean, including the pool water. Food is always available, either in the form of snacks or buffet meals but as mentioned in reviews, it tasted just okay. It was bland and flavorless and the kids didn't eat much despite of numerous options but it was prepared with pretty good hygiene standards. Food is the first thing that go wrong in trips, especially at places where it is prepared in mass but none of our families got sick, not even a bit. A slight allergic reaction or stale/rotten food would have ruined our vacation but it didn't. Bars at located at prime locations. There are always some or the other activities to explore. On the pool, they hosted a pool volleyball with random members from different countries and it was super fun. The beach is just steps away. Game zones, kids zones are there for exploration. We had a MJ show on Friday and the host was an absolute spitting image of MJ..including the voice. Overall, pretty good resort for families. Food and the elevator availability could be improved. We will visit again if food reviews improve.

Leisure Family

10/10

Exceptional

27 Jan 2026

Tanyaradzwa

Clean room, great staff

Leisure Partner

6/10

Pleasant

26 Jan 2026

JONATHAN

Stayed at the resort for a week, Overall was a good experience for what we wanted at the time

Pros:
-Fantastic location, right by the beach
-Baby/Toddler Facilities-Great activities for our kids
-A La Cartes: Tasty Food
-Adult Only pool, fun once we dropped the kids off for an hour at the baby center.
-Fun activities for the kids daily.
-Budget Friendly Trip

Cons:
-Long lineups for Buffets, have to time going down when it's not busy
-Food poisoning-Everyone in the family got sick vomiting and diarrhea for about a day and a half on the trip. noticing other families complaining about the same issue
-Bad Reservation system for restaurants-It's online only first come first serve at 8:00am in the morning. you have to be on the system registering for the restaurant that day since 5 minutes after it opens all restaurants are booked.
-French restaurant is adult only, at a resort selling itself with kids in mind seams silly that parents of young ones can't experience this restaurant.

Leisure Family

8/10

Excellent

23 Jan 2026

Mohammed

They were renovating some next to ours and that was disturbing

Leisure Family_with_children

6/10

Pleasant

22 Jan 2026

Debra Ann

The restaurant reservation system is awful. There's a limited time to make reservations 8am-2pm, but I was told that because of the number of guests making reservations you can't get the QR code to work. There's no other way to complete your reservation.

Otherwise the hotel was beautiful and it was great being on the ocean side.

Leisure Family

10/10

Exceptional

22 Jan 2026

Benjamin

Great friendly service at the pool bar and restaurants. Club lounge was a great way to start the day!

Leisure Self

6/10

Pleasant

21 Jan 2026

graham

The rooms were very loud. We could clearly hear the people next to us, who were up screaming and yelling to all hours of the night. You can also hear the party in the lobby until midnight every night. Made things very difficult with small kids.
The buffet is ok, but quite bland. Restaurant reservations are almost impossible to make, so you’re usually stuck with the buffet.
The pools are freezing cold and not very comfortable to swim in. But they are kept clean.
The staff were all helpful and friendly. Everything seemed reasonably clean and somewhat maintained.
For the price, it was ok. But I’d spend more for something better next time.

Leisure Family_with_children

8/10

Excellent

21 Jan 2026

Dora

The staff was very friendly and pleasant. The amenities for the kids were fun. The buffet was plentiful with a lot of options. One downside was it was difficult to get a reservation at any of the restaurants. The reservation needed to be completed daily at 8am which is awful! Who wants to get up that early everyday on vacation?? Our first 2 assigned rooms were not very clean or updated but the staff made sure to make it right by upgrading our room.

Leisure Family

6/10

Pleasant

21 Jan 2026

Jeffrey

This place has a lot of great potential. It is a large resort with several pools and entertainment for both adults and children. Entertainment staff are very friendly and fun. We particularly enjoyed Fernanda. The rest of the staff is hit or miss. The buffet food is not very good but the restaurants had pretty good food (if you're lucky enough to get a reservation). I witnessed staff exchanging used gloves and washing hands with their gloves on while handling food. So, no surprise that my wife and I both ended up extremely sick with what felt like food poisoning the last day we stayed there. I'm giving them 3 stars because, if not for the food poisoning, we would have had a great time. If they invested and trained their staff on proper food handling, I think this could be a good resort.

Leisure Family

8/10

Excellent

20 Jan 2026

Billy

Room was cleaned well. Staff was kind

2/10

Poor

20 Jan 2026

Jacque

Terrible food

10/10