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Residence Inn Cancun

Cancun (and vicinity) · Mexico

Blvd. Kukulcan Km 23.5 Lt 1-02View location

8.8/10Excellent2,742 Reviews
Cleanliness9.2/109.2
Service8.8/108.8
Comfort9.2/109.2
Condition9.0/109.0
Amenities8.6/108.6
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Photos are not available for this hotel yet.

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Residence Inn Cancun

This charming hotel is located in Hotel zone.

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Located in Cancun (Zona Hotelera), Residence Inn by Marriott Cancun Hotel Zone is steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from Delfines Beach.

This golf hotel is 11.3 mi (18.2 km) from Moon Palace Golf Club and 6.1 mi (9.9 km) from Hotel Zone Beaches. Make yourself at home in one of the 158 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private balconies.

Wired and wireless internet access is complimentary, while 55-inch flat-screen televisions with cable programming provide entertainment. Conveniences include safes and separate sitting areas, as well as phones with free local calls. Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Planning an event in Cancun?

This hotel has 2540 square feet (236 square meters) of space consisting of a conference center and 3 meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Noise-free rooms not guaranteed VIP Access Car recommended LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Service fee: USD 3 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 8:00 AM to 8:00 PM.
    • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • A car is recommended for transportation to and from this property.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Long-term renters welcome
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Pet deposit: USD 50 per stay
    • Pet fee: USD 27.4 per accommodation, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park 0.2 km / 0.1 mi
Nichupté Lagoon 0.8 km / 0.5 mi
Playa Coral 2.1 km / 1.3 mi
Riviera Cancun Golf Resort 3.4 km / 2.1 mi
Arrecife de Puerto Morelos National Park 3.4 km / 2.1 mi
Iberostar Cancun Golf Course 3.8 km / 2.4 mi
El Rey Archaeological Zone 4.3 km / 2.7 mi
Delfines Beach 4.8 km / 3 mi
Museo Maya Trailhead 5.9 km / 3.7 mi
Maya Museum of Cancun 6.3 km / 3.9 mi
San Miguelito 6.6 km / 4.1 mi
Oasis Arena 6.6 km / 4.1 mi
Aquaworld 8.1 km / 5 mi
Ballenas Beach 8.2 km / 5.1 mi
Luxury Avenue Shopping Mall 9.2 km / 5.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cancun

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH BALCONYRoom • WITH BALCONYROO.BL

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cancun

    Room WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cancun

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cancun

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cancun

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cancun

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cancun

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cancun

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cancun

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cancun

    STUDIO QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cancun

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cancun

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO QUEEN BEDSSTUDIO • TWO QUEEN BEDSSTU.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cancun

    STUDIO TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO OCEAN VIEW KING BEDSTUDIO • OCEAN VIEW KING BEDSTU.KG-OV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    OCEAN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cancun

    STUDIO OCEAN VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    OCEAN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO ONE BEDSTUDIO • ONE BEDSTU.1B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cancun

    STUDIO ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cancun

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH DOUBLE BEDSTUDIO • WITH DOUBLE BEDSTU.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cancun

    STUDIO WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Residence Inn Cancun

8.8
Excellent
2,742 Reviews
Cleanliness
9.2 /10
Service
8.8 /10
Comfort
9.2 /10
Condition
9.0 /10
Amenities
8.6 /10
100 reviews shown
2/10
Poor
06 Aug 2026
ANGELA
I am members Marriott for couple decades. Book this hotel 🏨 because \"free\" aeroport shuttle. I emailed 📧 hotel over 6 times. Called booked in website for the transportation. They never pick me up. Has to spend $30 taxi 🚕. Mexico travel solutions that is company hotel uses. Try to get refund for money 💰 I spend. I was told \"no\" it is not hotel problem. The breakfast employee rude!!!
10/10
Exceptional
06 Aug 2026
DEVANG
i have no word it was amazing experience and great place to stay.
10/10
Exceptional
04 Aug 2026
Ana Ruth
We were able to get a suite with double queen beds and felt like a little apartment! We had a little mini kitchenette and we definitely enjoyed out stay and would have loved to stay more nights! Staff was helpful and welcoming, the breakfast was great! The amenities were great! And far away from the noise of the northern shores but close enough to drive through the hotel zone if we wanted. The drive to the north shores was about 20 minutes because there was a lot of construction on the way there. We even used the washing machines to do our laundry and worked out great! I would say the only thing is that there is no beach access directly from the hotel, you'd have to walk or drive which is about a 5 to 8 minute drive to beach access. The salt water pool was a great temperature. I could easily get in and not feel cold, just right! We would definitely go back and stay there again!
8/10
Excellent
04 Aug 2026
Miss Samya
I loved my stay here. There were a couple of staff issues which were handled by the managers when I brought it up. I loved the rooftop pools, my room overlooked the ocean, and I loved having a kitchen in my room. The layout and finishings are modern. The cushions on top nears the pools were dirty, they could use some regular cleaning.
10/10
Exceptional
03 Aug 2026
Mario
Recomendado si quiere tranquilidad
10/10
Exceptional
01 Aug 2026
Clarissa
Great stay!
4/10
Poor
31 Jul 2026
Karla
There’s no beach access and pools close at 8pm. There’s no activities to do at this hotel. The breakfast is not good, only few choices.
10/10
Exceptional
31 Jul 2026
Jose Humberto
La estación y el servicio en Residence Inn son espectaculares desde el recibimiento lo hacen sentir al huésped muy importante y valorado. Todos los miembros del equipo muy amables y profesionales. Las habitaciones muy bien equipadas, limpias y cómodas. El desayuno bien variado y Ulises. muy servicial y atento! La Sra Rosa también muy amable! Ana de transporte nos ayudó mucho con su experiencia y conocimiento sobre recursos para facilitar nuestra estancia en Cancún . Jairo el guardia muy lindo al saludar siempre (gracias por entregarnos la bolsa que dejamos en la sala de espera) Helios nuestro conductor del día muy atento, profesional y chistoso (nos apoyó mucho con el pasaporte que se nos extravió y con consejos para disfrutar de este hermoso lugar). Al equipo de administración Gina, Valeria, Kristen y Liliana (que abogó por nosotros ante el gerente Juan del Real que entendió nuestra situación. Gracias por su flexibilidad y apoyo con los cambios inesperados que tuvimos que hacer) les felicito por su profesionalismo, cortesía y por su asistencia en el imprevisto que tuvimos con el pasaporte extraviado de mi hija. Muchas gracias por su comprensión y por el servicio de dispositivos para conseguir los documentos que necesitamos imprimir.
Al equipo de limpieza y mantenimiento también felicitaciones por su arduo labor para que nos sentamos como en nuestra casa! En general yo estoy muy satisfecha con nuestra estancia aquí en Residence Inn porque es un hotel muy relajante y Familia
8/10
Excellent
30 Jul 2026
Michelle
The staff are all excellent and kind. So very helpful with everything!
The continental breakfast was good.

Only complaint was the room smelled musty. You could tell they cleaned every day and provided fresh linens. It was just a prevailing, lingering odor.
10/10
Exceptional
30 Jul 2026
Amelita Sabal De
An awesome experience with Residence Inn by Marriot Cancun Hotel Zone. HIGHLY RECOMMENDED!!
4/10
Poor
30 Jul 2026
Rahim
we were told they would have airport transportation. None was offered. The transportation was suppose to be booked 2 days in advance. We only stayed for one day.
6/10
Pleasant
30 Jul 2026
M. R.
No
10/10
Exceptional
30 Jul 2026
Vinh Quoc
The pool was very cool, u can have great view toward the ocean!! Overall everything was outstanding!!
10/10
Exceptional
28 Jul 2026
Javier
Great hotel close to the airport about 10 minutes away, breakfast buffet included gym pools on the rooftop the rooms super clean and really nice . I will definitely be coming back.
10/10
Exceptional
28 Jul 2026
JORGE
Hermoso hotel y muy bien ubicado, nos encantó
10/10
Exceptional
28 Jul 2026
Shazia
Great family friendly hotel for a good price. Rooms are comfortable and clean with ocean view balconies. Very friendly and helpful staff. A huge variety of breakfast choices in breakfast buffet included with stay. We will definitely come back.
6/10
Pleasant
27 Jul 2026
Miriam
Sofa bed in room was horrible. Breakfast was not worth it. Not a lot of options. Eggs were always burnt. Asked front desk staff for help on food delivery options and they just said there were a lot of restaurants that would deliver. Never recommended anything just left us to figure itnout
10/10
Exceptional
25 Jul 2026
Elfrida
I love the hotel
The staff was friendly and had wonderful breakfast
10/10
Exceptional
24 Jul 2026
Thalia
Staff was super helpful and very nice!
8/10
Excellent
24 Jul 2026
Ruben
No beach access , just like a best western hotel just for one night
All the restaurants need to use taxi . Nice suites rooms
6/10
Pleasant
24 Jul 2026
Josephine
No shuttle as promised. No one answers the phone to reserve prior to arriving. When I arrived I wanted to reserve my return to the airport and was told to book it with someone at the booking desk. This lady did not arrive until the evening before my departure. There is no hotel shuttle, there’s a community bus that fills up from other hotels and once again I was denied a courtesy shuttle because they had no more space!

Room #258 my balcony flooded with water from
Above my room. I notified front desk at 7a and was told someone would check it. Waited hours no one came. Went back to ask and voice my concerns and was told it was “probably” the cleaning crew cleaning above mt room. Therefore it’s dirty water flooding my balcony and the entrance to my room. Disgusting!!! The cheap laminate floors are bubbling and losing its adhesive. Floor was uneven.

Ocean view isn’t worth the the extra money. There’s a strong smell from the wetlands and you can’t even hear the ocean bc it’s that far away.
8/10
Excellent
22 Jul 2026
Myriam C
very helpful and attentive
10/10
Exceptional
20 Jul 2026
Sophia
Muy amazing and nice
8/10
Excellent
19 Jul 2026
Sara-Lyne Samedy
The staff is very friendly and helpful. Anna our concierge was great, so was Lulu who works at the restaurant. Loved her energy.
Family
10/10
Exceptional
17 Jul 2026
Vikramjit Singh
Good service
Partner
10/10
Exceptional
17 Jul 2026
Rodolfo
Overall an excellent stay! The buffet breakfast alone is an incredible value, and quite tasty. Several days I had only a couple of meals in a day, since breakfast was powering me through. Pools are clean/well maintained. Exercise room is smallish with 3 treadmills, 2 ellipticals, 1 bike, few weights, 2 benches and only 1 pulley machine, but being on vacation it wasn't a big deal. The hotel is not walkable to shops, groceries or restaurants. It does not have a beach. The hotel does provide a 1 way shuttle daily to the public beach. (You arrange your way back.) TV is 4k and 75\" (I think). Room has a full size fridge and electric mini-stove (did not use). Good light blocking shades. Good a/c, low noise. I came back to this property after staying a week for an additional week, because another booking fell through. Not adding photos because those shown by the hotel are accurate. I would book again, probably will do so next year!
Self
4/10
Poor
16 Jul 2026
Diamond
The breakfast was dinner 4 staff. Never had baked chicken and brocolli for breakfast with cold rice and eggs. They have a washer and dryer and ice MAChine on 1 floor. No ALCOHOL or room service until 2:30. I WANTED TO CRY... SERVICE WAS GREAT BUT NO AMENITIES. MARRIOT... BEDS SUCKED.. WAS SO HAPPY TO LEAVE
Family
8/10
Excellent
16 Jul 2026
Elizabeth
Excellent staff
Family_with_children
8/10
Excellent
15 Jul 2026
Jobanjit
Breakfast was good. Rooms were clean.
Partner
10/10
Exceptional
15 Jul 2026
Rosvel
En general me gusto todo, el desayuno, las instalaciones muy limpias, el servicio del personal muy bien. Lo único que no hay tiendas cercas del hotel, se necesita rentar un carro para poderte moverse.
Partner
10/10
Exceptional
13 Jul 2026
Elizabeth
Nice property
Partner
10/10
Exceptional
12 Jul 2026
Jan
We only stayed overnight for better access to the airport. Extremely comfortable stay
Friends
2/10
Poor
12 Jul 2026
Scottie
The breakfast buffet was not good at all. It was limited selection and not seasoned well very bland. The pool was on the roof top. They give the impression that its on the beach but it was not. I ended up changing to a resort that was more family friendly
Family_with_children
10/10
Exceptional
12 Jul 2026
Rafael
Los pasillos un pocos sucios pero todo 10/10
Family_with_children
10/10
Exceptional
10 Jul 2026
ALAN
Atención general, buen desayuno y servicio. Recomendados
Family
10/10
Exceptional
10 Jul 2026
KahMarion
It’s a great option !
Partner
10/10
Exceptional
09 Jul 2026
Maria V
Good breakfast ,nice balcony ,clean room
Partner
10/10
Exceptional
09 Jul 2026
Cynthia
Todo excelente la atención, limpieza y los alimentos. Volveremos pronto
Friends_and_family Family
8/10
Excellent
07 Jul 2026
Scott
Rooms were very clean
10/10
Exceptional
06 Jul 2026
Celene
It was a great stay! The staff was awesome and the place was clean
2/10
Poor
06 Jul 2026
Lenin
El front desk en el check in fue terrible , un tipo demasiado rudo y no fue nada amable , mas nos ayudó el conserve que fue excelente pero el hombre del front desk terrible , le pongo 0de calificación
Friends_and_family Friends
10/10
Exceptional
06 Jul 2026
Jennifer Silva
Clean room and nice staff
10/10
Exceptional
05 Jul 2026
Niranda
Todo súper bien - recomendado!
Family_with_children
10/10
Exceptional
05 Jul 2026
Daniel Vicente
El servicio fue espectacular.
Todo súper bien !
Solo la comida sería bueno darle un poco más de atención.
Family_with_children
8/10
Excellent
05 Jul 2026
Yessica
The room was super spacious and the set up was perfect for our family. It's modern and clean. The staff was super friendly. Our dinner at the restaurant in the lobby was delicious but the breakfast buffet wasn't that good. Which honestly was the only complaint.
Family_with_children
10/10
Exceptional
04 Jul 2026
Guzman
Team staff friendly clean room everything was how I expected love it ❤️
Self
8/10
Excellent
04 Jul 2026
Micayla
Clean and spacious place with a short commute to the airport! Dinner at the restaurant was limited and expensive, and we wish the pool was open later than 8pm. Overall would stay again.
Partner
10/10
Exceptional
04 Jul 2026
Takeru
very good
Friends
10/10
Exceptional
03 Jul 2026
Alfonso
Me el almuerzo las habitaciones muy amplias y que tienen cocina
Friends
10/10
Exceptional
03 Jul 2026
Mathieu
Perfect getaway vacation for the family. That swim out pool with the kids was totally worth it. Will definetly consider going back!!
Family_with_children
10/10
Exceptional
29 Jun 2026
Maria Del Carmen
Love the breakfast, the room was very clean and the hotel was an excellent location.
Family
10/10
Exceptional
24 Jun 2026
Valerie
Great staff, super clean & in a great areaaaa
Partner
2/10
Poor
23 Jun 2026
Leonel
Segúnda vez que me hospedo aquí, esta última vez fue terrible el primer día del desayuno en el área del café y el pan había cucarachas, no volvimos a desayunar allí,no había suficiente jabón, shampoo ni papel en el baño, no había suficientes toallas tenía que estar llamando para que me envíaran y no lo hicieron solo asta el último día de que llame después de 3 horas me llevaron, no me hospedaré de nuevo
Family_with_children
8/10
Excellent
22 Jun 2026
Aaron
The hotel itself is great. We enjoyed the view from our room and the restaurant had excellent shrimp tacos. The breakfast was also very good.

Our only complaint is the shuttle service. First you must book 48 hours ahead of time, not earlier or later. So that was a logistical challenge. Arriving to the airport there was no direction given by the hotel where to get the shuttle, thankfully se of the airport staff were helpful. Once we found where to wait for the shuttle it was the heat of the day, with nowhere to sit, and we were told it might be a 45 minute wait. The next day to catch the shuttle back to the airport it was also very vague as to where to wait, what to expect. Overall the hotel is great. Shuttle service is a 1 out of 5…definitely could be improved.
Family
10/10
Exceptional
21 Jun 2026
Joel
Spacious
10/10
Exceptional
21 Jun 2026
emmanuel
Spacious, clean and maintained
Self
10/10
Exceptional
20 Jun 2026
Tanya Diana
We loved our stay! The staff was amazing and very friendly. We loved the rooftop pools. Ubers to other areas of the city were very affordable and the hotel offers free shuttles to the airport and the beach :)
Partner
10/10
Exceptional
19 Jun 2026
Jose
Great staff and rooms were clean
Family
10/10
Exceptional
18 Jun 2026
Marielis
Excelente el hotel,siempre todo limpio lo recomiendo
Family_with_children
8/10
Excellent
18 Jun 2026
SEJAL SHAHBUDDIN
Room service was ok
Self
8/10
Excellent
16 Jun 2026
Katie
The breakfast includes atypical for American breakfast foods like baked chicken, rice and vegetables.
Family_with_children
8/10
Excellent
15 Jun 2026
Wendy
Excelente hotel, para el precio. Tomar nota que no es hotel de playa, ni el servicio de bus efectivo porque es el general. Terminas tomando taxi. Lo demas todo MB. Gracias!
Friends
10/10
Exceptional
15 Jun 2026
Viviana
The room was spotless upon arrival, and the housekeeping team refreshed our towels daily.Every staff member we interacted with was welcoming, especially the front desk agent, Valeria, who gave us an excellent map and restaurant recommendations for the city center. She was very friendly and went above and beyond for our visit. The breakfast buffet offered a great mix of continental options and hot dishes. It gets busy around 9 AM, so go early to beat the crowd.
Partner
10/10
Exceptional
15 Jun 2026
Viviana
The room was spotless upon arrival, and the housekeeping team refreshed our towels daily. Every staff member we interacted with was welcoming, especially the front desk agent, Valeria, who was very supportive and kind. The breakfast buffet offered a great mix of continental options and hot dishes. It gets busy around 9 AM, so go early to beat the crowd. We will definitely come back.
Partner
8/10
Excellent
14 Jun 2026
Johanna
Only stayed for a night but it was clean and staff was nice. Breakfast was included but not the best in terms of taste for me. The room was really big and well maintained. Bed was super comfortable.
Partner
10/10
Exceptional
12 Jun 2026
Juan Eduardo
Breakfast was amazing and everyday they change it and its breakfast and lunch too
Family_with_children
10/10
Exceptional
12 Jun 2026
Gagandeep
Everything was good.
Self
10/10
Exceptional
10 Jun 2026
Maria
I felt like I’m home 🌷❤️😍
Everyone was lively attentive and caring
I would always return to this residence in Marriott hotel and recommend to everyone, family, single, young or old
The breakfast is amazingly delicious and all kinds of choices and comforting any kind of need or desire
I’m vegan and I’ve been very satisfied
Thank you to everyone working in that hotel, from the beautiful and kind fully receptionists to lady cleaners, security guards, everyone 💯🤩❤️😍🌷
Thank you, to everyone
Family
10/10
Exceptional
10 Jun 2026
Fnu Jasmeet
Great service
Family_with_children
8/10
Excellent
10 Jun 2026
Maria Del Carmen
The room was big and clean, good location and shuttle service was very convenient.
Most of the staff were very friendly.
Breakfast buffet not very good, doesn’t have more variety of choices.
A few of the staff members (one from desk) were not helpful, I had to reported to one of the managers.
Family
10/10
Exceptional
09 Jun 2026
Jason
Great buffet breakfast, with a lot of options. Clean property.
Family
2/10
Poor
09 Jun 2026
Joyce Belinda
Overall, the room was clean. There was a rattling sound coming from the AC unit. The whole time was there. There was also hair in the bathroom toilet. Also doing the course of our stay the water stopped working and when it came back on, it was brown and rusty. The food was not good at all. This area is not in the hotel zone. It is about 30 minutes away from the major attractions so keep that in mind there was a lot of construction going from one area to the next.
Family
10/10
Exceptional
08 Jun 2026
James P
Great for long stays while here. Much quieter than the other spots.
6/10
Pleasant
07 Jun 2026
Ayman
Cheap and not fresh breakfast, no access to the beach
8/10
Excellent
07 Jun 2026
Rodrigo
Great hotel overall, quiet and well-maintained with a lovely room and view. Breakfast was good, the staff was incredibly friendly, and having a kitchen in the room was a huge plus.

A few things worth knowing before you book:

Location: The hotel is in a federal zone, which means no direct beach access. The nearest beach is about a 20-minute drive, and the closest bus stop is a 30-minute walk. Ubers are available but cost more in this area, and groceries require a trip out, so factor that into your budget.

Food: Dinner was disappointing. The hamburger was tough and rubbery, the salad ingredients didn’t feel fresh, and the arrachera lacked flavor. Breakfast was a different story and much better.

Kids: The property has a kids’ pool but not much else for little ones. Families with children may find the entertainment options limited.

Room: Comfortable and well-equipped, but the fan/AC unit was quite loud, which may bother light sleepers.

If you go in knowing it’s a secluded, peaceful spot rather than a resort with amenities on your doorstep, you’ll likely enjoy it. Just plan your transportation and meals accordingly.
Family_with_children
8/10
Excellent
06 Jun 2026
James
Amazing property
Family
10/10
Exceptional
04 Jun 2026
George
The room was very spacious and comfy.
Breakfast was decent - not fantastic, but what do you expect if its free?
It is conveniently close to the airport
Friends_and_family Family
8/10
Excellent
02 Jun 2026
Diana Enid
The place is very clean and the staff is very friendly. There is no beach, no grocery store nearby, and public transportation is not available in the area, only Uber and taxis.
Family_with_children
10/10
Exceptional
02 Jun 2026
José Maguiña
Every think ok
10/10
Exceptional
01 Jun 2026
EFREN
We stayed there 3 nights. It's a very good option if you go for business to Cancun.
Friends_and_family Family
10/10
Exceptional
30 May 2026
linabeth
This property was well maintained, clean, comfortable, and close to the airport. I absolutely loved the view from the rooftop pools. The gym was well equipped with lots of equipment, and the breakfast was top-notch!
Family_with_children
4/10
Poor
29 May 2026
Samira
The location is not a great location. it is in hotel zone Cancun but vey far from stores, restaurant and shopping mall. you should take the Uber all the time. nothing is close by.
Family_with_children
10/10
Exceptional
28 May 2026
Jyotirugmani
Property was very clean and well maintained, Rooms were very spacious. . Location is great. Close to airport and commuting to city center was also very easy. Most tours offer pick up from here. Good breakfast .
Family
6/10
Pleasant
27 May 2026
Alejandro
Muy malo el servicio de transporte al aeropuerto, deberían avisar que no cuentan con el servicio en reservas de 72 hrs anteriores a la llegada.
Reservar transporte 48 horas antes, sólo en ese hotel. 😠
Friends_and_family Family
10/10
Exceptional
25 May 2026
Alonso
La transportación no fue la mejor.
Partner
2/10
Poor
24 May 2026
cesar
ac was defective had to move to other rooms middle of night
Friends_and_family Family
10/10
Exceptional
22 May 2026
Margarita
Great place to stay! Everything was excellent, staff was friendly and hotel clean
Family_with_children
8/10
Excellent
22 May 2026
MARIA
Good service good food excellent customer service service with Valeria and Cesar nice pillows
Partner
6/10
Pleasant
19 May 2026
Haavard
Close to the airport, nice rooftop bar, but few dining options and isolated property.
Family_with_children
10/10
Exceptional
18 May 2026
Claudia Elena
Excelentes habitaciones, camas, almohadas, super limpio, super amables, todo excelente.
Friends_and_family Friends
6/10
Pleasant
17 May 2026
Mario Alejandro
la atención de sus empleados normal no advierten con anticipación de que para el servicio de transporte se debe hacer con mucha antelación y el servicio de transporte en otras palabras no lo ofrecen
Friends_and_family Family
8/10
Excellent
16 May 2026
Jas
Breakfast was amazing, with so many options. The only thing was the timing, it was a bit tight to be able to get up and have breakfast on time after the late night outings lol.
Friends
10/10
Exceptional
16 May 2026
Nicholas
Amazing staff !!! Good breakfast!!! Staff is the best yet . Clean rooms !!! Will be back again
Partner
8/10
Excellent
14 May 2026
Alejandro
The hotel is nice and very clean, but we found it to not be well located. It is not close to a beach or any stores or places to eat. You cannot walk to anything, and if you do not have a car, you will have to take taxies everywhere. They do have a good breakfast each morning, and there is a snack bar by the pool on the roof.
Partner
8/10
Excellent
13 May 2026
GAVEN
Everything was great except if you’re in a room on the front side of the hotel the outside lighting lights up your room all night.
Self
10/10
Exceptional
13 May 2026
GAVEN
Very nice and new hotel. Staff is really nice. Breakfast is fresh and good but simple. Wish the buses ran this far out because you will have to arrange transportation to go anywhere. My stay here has been really nice.
Self
10/10
Exceptional
13 May 2026
Theresa
First floor smelled a a bit but im guessing due to
10/10
Exceptional
12 May 2026
Daniel
Everything was excellent breakfast great
Friends
8/10
Excellent
11 May 2026
Edward
Lovely room with all the necessities! Clean, however the A/C adjustments could not be regulated for us and with humidity it was an uncomfortable sleep.
Great breakfast and rooftop pool and poolside were great!
Partner
6/10
Pleasant
10 May 2026
Richard
A bit far from points of interest or shopping. You basically need to Uber everywhere. Not super convenient to get to beaches. Their onsite pool and restaurant close around 8:00pm.

Location & surroundings

Residence Inn Cancun
Blvd. Kukulcan Km 23.5 Lt 1-02, Cancun, Mexico

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