Name: The Pyramid Cancun by Oasis - Gourmet Premium AI
Address: Boulevard Kukulcan 16.5 Hotel Zone, Cancun, 77500, MX

The Pyramid Cancun by Oasis - Gourmet Premium AI

Cancun (and vicinity) · Mexico

Boulevard Kukulcan 16.5 Hotel ZoneView location

100 reviews shown

4/10

Poor

18 Jul 2026

Marco Antonio

Meh! It everything closes early. This is more of a family resort than anything else

Partner

10/10

Exceptional

17 Jul 2026

Erica

It was nice going to all the different restaurants except the Italian one, they should work on their food because I didn’t even like dessert

Family_with_children

10/10

Exceptional

17 Jul 2026

Miriam

The hotel was amazing and big

Family_with_children

2/10

Poor

16 Jul 2026

Lisa

The power went off periodically 3 out of the 9 days there. The Pyramid concierge was not very helpful when I had a problem with restaurant reservations. I spotted 2 roaches in my room. I killed one and it was on the wall under the sink and housekeeping never cleaned it off. The other was high up on the wall and got away. I’ve been to pyramid over 5 times in the last 2 years. Even more times in the past 10 years. Everything has went downhill. Food, entertainment, amenities, drinks all declined heavily. They don’t even have blenders to make frozen drinks just slushy machines at select bars. And most bars can’t make every drink because they have limited supplies. Mold and smelly in some pool areas, broken pool chairs. The only things worth enjoying here are Caraeyes and Fountainbleu. Carlos and Nathaniel are gems! But Won’t be coming back and I don’t recommend it.

Family_with_children

10/10

Exceptional

16 Jul 2026

Cesar Augusto

My husband and I visited for our anniversary, and the staff gave us a lovely surprise. Overall, everything was excellent: the ocean view from our room, the cleanliness, and the housekeeping staff, who kindly ensured the room was kept in great shape every day. The in-room fridge was restocked daily, and the food at the various restaurants and buffets was delicious. The entertainment was a real bonus, too; different shows each night kept us entertained and happy. Thanks to the huge pool, we felt like we had our own space despite the hotel being busy, which made for a very pleasant experience. The staff was generally very friendly; we would especially like to highlight Mr. Libardo, who served us at one of the poolside bars and was incredibly attentive. We would definitely return to this hotel.

Partner

6/10

Pleasant

15 Jul 2026

Romulo Omar

The resort is beautiful, But the rooms need some work done, the A/C in my room was not working properly since I got there, and I had an incident where I slipped and fell coming in to my room because water had been dripping from the ac duct.

Self

4/10

Poor

14 Jul 2026

PHILLIP

I initially had a stay for 2 weeks here... 5 days in, I cancelled my stay and went elsewhere.
This was all because the food was mediocre and not at the level of an all inclusive resort in which we pay a lot to come to and enjoy. The buffets consisted of a bunch of fried foods, lunch meats, salads, and some prepared foods. Pools were ok, but the swim up bars were always congested and only bottom shelf drinks were available. It also seemed to be more of a local's resort as well. If the Oasis would up their level of gastronomy to
some of their top level competitors, I think that would make all the difference.

Self

10/10

Exceptional

14 Jul 2026

shantel Renee

We upgraded to a master suite Sian Ka’an and the room was amazing! We had a terrace with a big plunge pool. We had reservations for all the restaurants. Definitely upgrade its 100% worth it!

Family_with_children

6/10

Pleasant

14 Jul 2026

Vay Van

Room was okay, good food, more choices of restaurants, but my room didn't get water bottles refill everyday, and also there was 2 -3 times power outages in the first day, the power outage all day during daytime of our second day which was extremely hot and uncomfortable especially we were travelling with small kids

Family_with_children

8/10

Excellent

13 Jul 2026

Yennaiv

The beach front view room we had was amazing, the room was clean and comfortable.
The infinity pool was absolutely stunning!

Partner

8/10

Excellent

13 Jul 2026

angel

Excellent place

2/10

Poor

10 Jul 2026

Eric J

I checked in one day late and they gave my room away. The room they gave me was dirty the toilet made a loud sound it was worse than a motel 6.

Self

6/10

Pleasant

09 Jul 2026

Estefania

This was my third time staying at this hotel, and I noticed quite a few changes compared to my previous visits.

First, I stayed on the Pyramid side, and the room was very poorly maintained. The paint was peeling off the walls, there were holes in several places, and I even found hair on the bed covers. I was very disappointed, especially since I had always had a better experience during my previous stays.

The food was okay overall, but unfortunately, I got food poisoning during my trip. I'm not sure what caused it, but it definitely affected my experience.

The staff at the pool bars seemed overwhelmed and uninterested in serving guests. The lobby also had an unpleasant smell, which was surprising and unappealing.

Another big disappointment was that the casino had been removed. That was one of the main reasons we chose to return to this hotel. In addition, the restaurants that required reservations were always fully booked. Considering the hotel didn't seem very busy, I suspect they were understaffed. Several employees even mentioned that the hotel was not doing very well and that they were short-staffed, which may explain why so many of the staff seemed stressed and overwhelmed.

Overall, this stay was very disappointing compared to my previous visits. I hope the hotel can improve its maintenance, staffing, and overall guest experience because it used to be a place I really enjoyed visiting.

Family

8/10

Excellent

09 Jul 2026

Tatyana

The property was not bad.
2 times there were no electricity, once in the evening for a long time.
Negative: a lot of stuff don't speak English at all !!! This is not acceptable.
Even the lady at the reception desk at check in talked to us only Spanish.
So, the people coming to Cancun for vacation should study Spanish first???

Friends

6/10

Pleasant

08 Jul 2026

Vicente

Beach view and outdoor pool was good. Creating reservations and getting transportation was a little bit of a hassle but nothing bad. Good time but I don't think we would book this resort again.

Partner

10/10

Exceptional

08 Jul 2026

Gonzalo

Everything was good food people

Partner

4/10

Poor

05 Jul 2026

ANNA C

The property needs renovation.
1.the elevator where terrible, no air and totally dark.
2. Some one took one of my personal ring from the bathroom.
3. The food was not good , especially the restaurants the steak house . Only the Asian one was good .
4. The staff was always good and happy to help.
5. Our bed was two beds together, my husband and I could not sleep close together .
6.nice beach view , nothing to sit on it or umbrellas . And they do t serve you nothing there

Friends

6/10

Pleasant

03 Jul 2026

Kristina

When we booked we upgraded our rooms with hot tubs on the balcony and ocean view. We booked two rooms. Upon arrival they gave us rooms that faced the lagoon and no hot tubs on the balcony. I went to talk to them and was informed that those rooms are \"NOT GUARANTEED \" even though we paid for those rooms. After 30 min of back and forth they gave us 1 room with a hot tub on the balcony but still no ocean view. The food is average. I do want to give a shout out to the staff of Del Mar. They made sure we had food and drinks at the Adult Only cabanas behind their restaurant. The staff does not tell you on check in that you have to reserve those or even that they exist. We found them as we were having food at DelMar. If you are looking for night life then this is not the place. There is 1 bar and it shuts down at 11. The sports bar has 2 pool tables but no balls to play. I will not return.

Friends

10/10

Exceptional

02 Jul 2026

Noemi Solorio

This Resort is absolutely amazing!! I will definitely be back😊 the rooms are very clean, amenities are great and very well maintained.

Family_with_children

6/10

Pleasant

30 Jun 2026

janelle ann

Room was clean but two of our 5 days they gave us no wash rags to wash after a hot day buffet food was not that great most drinks wateres down besides in reservation restaurants. I booked honey moon sweet for a 10 year anniversary at time of booking I requested out door jacuzzi room we were on 6th floor above all jacuzzi rooms and could see not one person was on them balconies our whole stay yet we were put in a diff room told them rooms are booked definitely not pool almost to warm to be refreshing staff was very nice helpful mostly we definitely still had a great trip fun 1st time in cancun oh yeah and one of the nights staff was chanting very loudly at 3am in the main lobby waking my husband and I up as well

Partner

2/10

Poor

30 Jun 2026

Chynna

I would not recommend this hotel. From the moment we checked in, the experience was disappointing. The front desk staff was rude and unwelcoming. There was no assistance with our luggage, and no one helped direct us to our room.

The resort also did not feel family-friendly. There were very few activities for children, and throughout our stay there were no organized events or entertainment taking place.

The food and drinks were below average and did not meet our expectations. Another downside was the lack of poolside service—there were no servers outside taking drink or food orders, which made the experience less enjoyable.

Overall, the customer service, amenities, and dining experience were all disappointing. Unfortunately, this was not the vacation we expected, and I would not choose to stay at this resort again.

Family_with_children

2/10

Poor

30 Jun 2026

Chynna

This Hotel was TERRIBLE !!! The staff at check in was very rude ! Nobody helps with bags or help with room direction, this hotel does not have Americans that stay on the resort it nothing but foreigners who is very rude ! This is not a kid friendly hotel theirs nothing for kids to do ! There was no activities going on at the hotel at all ! The food & drinks was nasty! Their isnt any servers outside at the pools to serve guest! I will never stay at this resort again !

Family_with_children

4/10

Poor

29 Jun 2026

FARHAD

Roma are sooo old I had upgraded room and was so old paint piling off on bathroom
I did ask them to change my room they didn’t don’t stay here

Self

6/10

Pleasant

29 Jun 2026

Johana

Travel with the family, had a five year old granddaughter they did not have nothing for them to do no nightclubs for adults. The food was crappy. My check-in was the worst Karen, the worker that was checking me in was very rude. We cannot get in the beach because of the seaweeds had to go to another beach to enjoy it.

Family_with_children

2/10

Poor

29 Jun 2026

Vanessa

First and for most the resort only caters to foreigners unfortunately the check-in person named Karen was very unprofessional until she saw that I spoke Spanish,the drinks were weak couldn’t go to the beach due to seaweed a lot, the room was always kept clean
There was nothing for kids to do no good entertainment during the day for the family.This has been the only resort that I’ve been to and was treated like nothing and this is the PYRAMID OASIS IN CANCÚN. The gift shop acted like someone was going to steal couldn’t bring in a beach bag at all.NEVER AGAIN WILL I STAY AT THIS RESORT!!!!

Family_with_children

2/10

Poor

29 Jun 2026

Chynna

Family_with_children

8/10

Excellent

29 Jun 2026

Cristina

Great staff, room
Was a bit old,
Food was ok

Partner

10/10

Exceptional

28 Jun 2026

Sourabh

It was a great spot

Partner

2/10

Poor

28 Jun 2026

Marcia Andrea

I would never go back there

Family

6/10

Pleasant

22 Jun 2026

Ashley Pina

The property is clean. You can tell is a bit older. Food is good. But they advertise is a place to have fun and party and thats not the case. Nothing to do after 11pm I belive it's more of a relaxing and family resort.. overall for a budget friendly get away is not a bad choice.

Family

10/10

Exceptional

22 Jun 2026

Oxana

I really like the hotel. I would like to come back

Self

2/10

Poor

21 Jun 2026

Shuayb

Extremely disappointing experience. The room was dirty when we arrived and clearly had not been cleaned properly. To make matters worse, the resort lost power for an entire night, which made our stay very uncomfortable and frustrating.

The beach was also dirty and not well maintained, which took away from the beautiful location. The biggest disappointment was the food. Most meals were served cold, lacked flavor, and were far below what you would expect from an all-inclusive resort.

For the amount of money spent, this resort did not deliver the quality, cleanliness, or service that was promised. I would not stay here again and would not recommend it to anyone looking for a relaxing vacation in Cancun.

Partner

2/10

Poor

18 Jun 2026

ivannia

I had a terrible experience, I do not recommend this place at all… first of all, Expedia is doing a false advertisement! This place has no casino or not night clubs, they tell you you will pay additional amount when you arrive at the facility which is a lie because they charged me triple the amount. The customer service is awful. The room are bad and don’t even have electrical connection in the bathroom or anywhere in the room to blow my hair.. they shut off the water twice without letting us know. They offer a free ride party boat, which is not free. When you do the reservation they ended up charging you $13 per person.
The food is not good, they don’t serve Mimosas at breakfast until 930 a.m, the buffets are really, really poor and bad food , they don’t have night entertainment everything shut down at 10:30 PM, and to finish and the gift shop, I was trying to buy a few things, and they literally offended me calling me a thief because I went in with my bag… they don’t allow you to bring your purse or bag in because they think you’re gonna steal something and they pretend you to leave your bag out the door where she makes no sense and is such a ridiculous protocol.
Definitely I do not recommend this place at all. It is not a five star experience. It’s just that one star if…. You can say that.!!

Partner

10/10

Exceptional

18 Jun 2026

Jorge

Friendly staff from Front desk , Housekeeping Ema, Servers at Market Place. Sergio Pat, Samuel Sanchez and Cocoa Beach server Diego Huerta always worry about our needs. We come back soon.

Partner

10/10

Exceptional

18 Jun 2026

MAGDALENA

Awesome room, clean and beautiful view

Partner

6/10

Pleasant

18 Jun 2026

Paul

Hotel grounds were well kept however the AC in the room could not keep the room cool at all. The entire time room was warm and muggy at best. Room didn't cool down until about 3am. Part of the reason was insulation around the balcony doors was missing. All the humid ocean breeze would go straight thru around the doors. Other than that, people were courteous, pools were clean. Several buffets and places to eat but food as ok at best. Not impressed, maybe because Im used to eating homemade Mexican food daily. Most of the buffet food didn't seem fresh. Beans were dry, and other food was not what I'd expect from a beach resort. Had to go up the road for some authentic street tacos. Those were Good! Nice property but I wouldn't stay there again.

Partner

6/10

Pleasant

17 Jun 2026

Glen Wayne

While the resort is getting older, they are not keeping up with the maintenance. Booked a Jr Suit, the refrigerator, the bidet didn’t work. The rooms hot tub, drains faster than it filled. Pool bars closed at 5:00 pm. So many of the restaurants are closed since my last stay. This will be my last stay at the Pyramid.

Self

2/10

Poor

14 Jun 2026

Aurora Crystal

Worst property I stayed at, the water from the shower was coming out yellow then they told me I had to wait a whole 6hrs before it changed I said I wouldn’t, they put us in another room the bathroom didn’t work or flush and the room was full of ants, the entire hotel was a lie none of what is advertised was even offered and most stuff had to be paid for even with an all inclusive. Worst experience of my life and I travel a lot.

Family_with_children

8/10

Excellent

06 Jun 2026

Jose

They have lower the quality of the food and drinks . Was better in 2023

6/10

Pleasant

05 Jun 2026

John

We had ocean view room Bathtub drains slow, toilet in bedroom hard to flush and makes loud noise after flushing bed and pillow hard. Ac was not cold. Beach was full of seaweed

Partner

6/10

Pleasant

31 May 2026

Catherine

This place was way too big for us. Dining options were not explained very well and hard to find speciality restaurants. We could never find a spot by the pool! So sat on towels on beach. Never could find even a chair on beach either.

Partner

10/10

Exceptional

30 May 2026

Vianney

Restaurants were well varies.
We loved Cayeres our favorite.
Gourmet food. Abram chef #1 in cacun. Waitress very friendly and hopefully. Room was clean . AC not cooling properly.

Partner

2/10

Poor

29 May 2026

Tamari

I’m not going second time, was ok but not great and enjoyed.

Friends

10/10

Exceptional

29 May 2026

Rupinder Kaur

Clean room,outdoor pool was really cleaned. Restaurant food really good.

Family_with_children

2/10

Poor

27 May 2026

dhruv

Dear Expedia Customer Support,

I am writing to formally complain about my recent hotel stay booked through Expedia. Unfortunately, this experience was extremely disappointing, stressful, and far below acceptable hospitality and safety standards.

From the beginning of the stay, we encountered multiple serious issues that significantly affected our trip experience:

• The room conditions were unacceptable upon arrival, including visible female hair on the bed and signs of poor cleanliness.
• There were insects in the room, which created major hygiene concerns.
• The beds were extremely small and uncomfortable, and there were not enough blankets provided.
• The air conditioning and electricity stopped functioning during the final day of our stay, making the room extremely uncomfortable and unusable.
• Restaurant accommodations and overall guest service were very poor throughout the stay.

The most serious issue, however, was the repeated privacy violations by hotel staff. On multiple occasions, staff members entered our room without proper permission. In one instance, staff entered while we were inside the washroom/shower despite us clearly shouting “No.” This was extremely disturbing, invasive, and completely unacceptable from a guest safety and privacy standpoint.

Additionally, communication and support from hotel staff were inadequate, and no meaningful accommodations or resolutions were offered despite these ongoing issues.

Friends

4/10

Poor

21 May 2026

Brian

Poor planning and coordination on the part of the hotel. Paid for full package but was barely able to use much of anything due to the crowds. Food was ok. You get what you pay for.

10/10

Exceptional

19 May 2026

Karina

Our room was cleaned every day, the staff was super friendly and kind. We’re definitely coming back!!

Family

10/10

Exceptional

18 May 2026

Domingo

Muy bonito el ambiente

Partner

10/10

Exceptional

16 May 2026

Ernesto

This Resort is AMAZING, it has everything.
With an very nice customer service
Room is not fancy or updated as others but it has everything We need and it is comfortable and clean.
Swimming pool is super big and beautiful!!!!
It has many options to eat and with all inclusive We had the opportunity to try many different exclusive elegant and high class restaurants as Sakura, Careyes, Black Sense and, Benazusa. Breakfast Buffet is perfect with diversity of food options and the Cocoa Brunch restaurant was one of our favorites too for the every day fish/shrimp tacos and cocktails
Bar by the swimming pool was one of our favorite spot with spectacular ocean views
We loved Everything and hopefully will coming back soon…. Absolutely recommend for everyone

Partner

2/10

Poor

15 May 2026

julio

GUYS. They were cucarachas . ROACHES in my room …. I was actually hiding them cause i did not want my wife to see it . How can i get a refund? It was horrible

2/10

Poor

14 May 2026

Erica

I would not recommend you stay at this place very outdated. Everything was broken not working. Food was not edible. Pictures and videos are nothing like once you arrive there.

Friends

10/10

Exceptional

07 May 2026

Ana

Todos muy atentos y amables. El cuarto estuvo impecable. El mesero Rudy se portó muy atento con nosotros.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Antoinette

Family

10/10

Exceptional

02 May 2026

Wanda

We are returning clients who consistently value the attentive service. It is a remarkable establishment in Cancun, Mexico.

Family_with_children

10/10

Exceptional

30 Apr 2026

YESENIA

Great

Family_with_children

10/10

Exceptional

29 Apr 2026

Claudia A

Everything was great!!

2/10

Poor

29 Apr 2026

Lyubov

We strongly recommend that people avoid this resort. We’ve stayed at eight different resorts before, and this is by far the worst experience we’ve ever had.
The food was terrible—we felt sick every day and suspect food poisoning. Much of the food seemed improperly handled: items were kept lukewarm, deep-fried foods were overcooked in what looked like reused, dark oil, and the menu was very repetitive. Every restaurant offered the same salads and desserts, with artificial-tasting cream. Most dishes were dry and overcooked, and there were no quality seafood options like shrimp, crab, or fresh fish at the buffets.
The drinks were also disappointing—very diluted, with barely any alcohol.
The beach area was poorly maintained. Out of a large property, there were only about 15 chairs available, and most were broken. There was no staff service on the beach, so we had to walk back frequently to get drinks. Empty bottles and trash were left around until we asked staff to clean them up.
The bathrooms were in very poor condition—dirty, with broken locks, no toilet seat lids, and no soap available.
Our room also had maintenance issues, including a leak from the ceiling. We reported it, but the overall experience was extremely disappointing.

Friends

10/10

Exceptional

27 Apr 2026

Tatiana

Very good place to travel

4/10

Poor

27 Apr 2026

duny

Cuartos viejos, al igual que muchas areas

Family_with_children

6/10

Pleasant

25 Apr 2026

Leng

Staff not very accommodating especially compared to other all inclusive resorts in the area.

Family_with_children

8/10

Excellent

25 Apr 2026

Malgorzata z

Swimming pool area was very clean but not very well organized. Toilets very pretty far and ATM was hidden and not easily accessible. Toilets are old , buildings main lobby is beautiful. Rooms are ok. We couldn't fix the AC by ourselves. Shower wasn't working so my husband had to fix it. Otherwise rooms were fine. They bring stuff to your fridge every day. Stuff is very friendly.
Some restaurants are amazing, some surprised us negatively. You can barely get an ice cream even though you pay for all inclusive. Alkohol selection is very low shelf even though we had black bracelets allowing us to get \" good Alcohol \". If we were lucky we got Balantaise, but a bar had 1 bottle for the whole day . All steaks are called fileminion but they are NOT.
At the beach a lot of seaweed!!! They don't clean it daily as they said they do.
No way to even get a nice picture there.
Not enough chairs at the beach either.
Changing towels was very weird. You have to signed the paper to get one and then you need to bring it back to the same place . Inconvenient.
People are smoking by the swimming pool which apparently isn't allowed but nobody is saying anything so they do , it smells horrible and they leave the cigarettes bats everywhere.
Shows and artists were great.
Lady who did aerobic speaks Spanish only like most of the stuff so it was hard to attend any sport activities. Make sure you have pesos money because at the hotel they will ripped you off.

Partner

10/10

Exceptional

24 Apr 2026

Rimantas

The shower was not working

Business

4/10

Poor

23 Apr 2026

Juan

The room was old and out date. The tub was to high to get in and out of the shower. The mini fridge wasn't working. As soon as i arrived the drinks were hot , i called the from desk they said they would go check it never did. I called them ever day to tell them it still dont work. The last day i was there , they went and fix it.. bad service the food wasn't good . You had to make reservation to each restaurant, you cant just walk in. I would not stay at that hotel..

Family_with_children

10/10

Exceptional

22 Apr 2026

Anthony

Good

10/10

Exceptional

21 Apr 2026

Maureen Angulo y Samuel Wosk

Very nice property. People very kind. Food excellent. Without hesitation my next trip to Cancun I will stay at Pyramid Hotel

8/10

Excellent

20 Apr 2026

Maribel

Staff should be friendly

10/10

Exceptional

17 Apr 2026

Ashley

The oceanfront building offered a pleasant stay overall, though the bathroom layout was somewhat compact. The door opened outward toward the toilet, which was positioned directly in front of the sink, making the space feel a bit tight. Additionally, the sliding door to the balcony was heavy and somewhat difficult to operate, and the balcony itself was smaller than expected.

That said, the resort grounds are expansive and well-maintained, with a wide variety of activities and entertainment available throughout the day. Guests can enjoy live performances, multiple pools, and several on-site restaurants. While there are exclusive events and areas designated for members, there are still plenty of engaging options available for non-members.

The dining experience was notably better than at other resorts I have visited. The beach was clean and accessible, with several convenient entry points. I recommend making dinner reservations at least a day in advance. The Asian fusion restaurant was a highlight, offering both quality food and live entertainment during the meal. For the best experience, I suggest requesting that dishes be served one or two items at a time so the food won't get cold.

The main lobby areas were beautifully designed and added to the overall ambiance of the resort. In summary, the resort provided an enjoyable and lively experience, making it a great place to stay.

Self

10/10

Exceptional

15 Apr 2026

Karen

Staff was nice. Food was decent, the aguas frescas at the buffet were the best! They have plenty of pools where they are not crowded. They have good restaurant options and experiences. Entertainment was good, something to do every night. The only bad thing is that they have timeshare sellers, they are not pushy but awkward.

6/10

Pleasant

15 Apr 2026

Luis

Todo excelente a excepción de la comida

Partner

6/10

Pleasant

13 Apr 2026

Hristina

old, pretty unkept, but friendly people and nice restaurants.

Partner

10/10

Exceptional

08 Apr 2026

Minerva

staff was verry nice

10/10

Exceptional

07 Apr 2026

Juan

José our server was amazing always

4/10

Poor

06 Apr 2026

Basilia Bahena

The rooms are super outdated and staff aren’t very friendly especially receptionists

Family_with_children

4/10

Poor

06 Apr 2026

marguerite

My room was clean but my patio was terrible i spent all that money to stay in an ocean view but couldn't enjoy being outside furniture needs clean or change they were green pool had green around it the inside floor needs to be swept coconut limb were falling off

Self

8/10

Excellent

05 Apr 2026

claudia

Nice location, friendly staffing

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Leslie

Plenty of loungers in the pool. Different pools to cater to all. Including a quiet section

Family_with_children

8/10

Excellent

04 Apr 2026

Damion

We didn’t like the old smell inside our room.

Partner

4/10

Poor

31 Mar 2026

Larissa

The staff, especially the manager, at check in were not friendly. I had an issue with my Expedia and they were not accommodating or empathetic at all. They charged me almost one thousand over what I had already paid before they would let me check in, even though my travel partner had paid less for her trip than I had for the very same reservation and did not care to help at all.

Friends

8/10

Excellent

26 Mar 2026

Behnam

More activity for the kids, especially along the beach. Something like Soccer volleyball didn’t include kids was 11 years old. They didn’t session for the same age. At least I was in the other resort they have more activity for the kids.

Family_with_children

10/10

Exceptional

26 Mar 2026

Tylor

100 percent recommended 👌

10/10

Exceptional

26 Mar 2026

Tylor

The staff are sincerely amazing this is a very large resort that has hundreds of staff that seriously make me feel like family and are very helpful, polite and professional! The food is excellent especially if you choose the pyramid package which i absolutely recommend and even better is the Sian Kaan package this level gives you access to even more that this amazing resort has to offer it is truly an OASIS I even went as far to say yesterday its like heavem on earth for me anyways lol but seriously you can have it all great food great drinks beautiful gardens and real peacocks roaming around you like they are your personal pets the grounds are immaculately manicured the beach offers amazing swimming and sunrise 🌅 photo opportunities that are truly world class, you can party hard at the beach club and i mean PARTY or chill on a cabana bed in the queit zone go to the world class spa and the shows and evening entertainment is amazing so much diversity and action its hard to keep up but the oasis app is very helpful and can keep you up to date and on schedule if your wanting to maximize your experience! I have been coming to cancun for decades and stayed all over the yucatan and this is a gem a truly amazing place that i will absolutely be returning to in the future and highly recommend it to everyone coming to cancun!

Self

10/10

Exceptional

25 Mar 2026

Jaime Tapia

The room was not what we expected overall it was clean, pool areas where all nice too!

Partner

8/10

Excellent

25 Mar 2026

Cramen Gia

That staff are what makes this resort OUTSTANDING! They are kind, polite and truly go above and beyond to make thier geusts happy.

Dont go during spring break haha 😆 we caught the begging at the end of our trip. Its choas with them but true paradise when they're not there lol

TONS of food options, coffe shops and ice cream shops. A few gift stores/shops. The pool is HUGE and spans across the middle of the whole property. There is also a little cigar lounge my hubby loved.

There is a 711 store practically across the street definitely in walking distance. The mall is a 10 min uber away La Isla. And cocobongo and senior frogs is roughly a 20 min ride acroos from there, there us a really big street market.

Family_with_children

6/10

Pleasant

22 Mar 2026

Kerri Ellen

The grounds are beautiful and we enjoyed the iguanas and peacocks. Our rooom was clean, but we were not thrilled when they ran out of water for 2 hours. - Couldn’t shower before we went out for the night. Family pool area was mostly clean. Swim up bar pool was disgusting…we avoided it. I understand that it was spring break, but I didn’t see people cleaning outside as often as I would have liked when I saw cigarette butts, cups in the bushes, and tissues in the pool multiple times throughout the week.

10/10

Exceptional

22 Mar 2026

Krystel

6/10

Pleasant

22 Mar 2026

Karen

The shows in the atrium were spectacular and added to the fun! The restraunts were beautiful and luxurious, food equally as excellent. The room was quite broken in some areas like the shower and faucets. Water was turned off 2 times for a duration of multiple hours during our stay. The hotel was VERY loud all through the night even with ear plugs, sleep music, closed doors and fan running. Many sleepless nights , and on travel days it was unbearable to get ZERO rest . I did much research into this property because my stay was during spring break and wanted family fun and safety. Thenotes i read online ensured me of this, but alas the resort section for \"family friendly\" had very aggresive young men shouting like dogs all through the day and night into the early morning, very , very drunk. My 12 year old daughter was very uncomfortable with this and because of this i will not stay again.

Family_with_children

2/10

Poor

22 Mar 2026

Patricia

This place was a huge disappointment. The staff is incredibly rude and unhelpful, which immediately set a negative tone for our stay. The food is not good at all—bland, poorly prepared, and definitely not worth it. The pool area is run down and not well maintained, making it far from enjoyable. To top it off, the drinks were just as bad. I would not recommend this place to anyone.

Family

6/10

Pleasant

21 Mar 2026

paul Lewis

Not enough lounge chairs in beach area. Sufficient near pools but paid $200 US for 5 people for one day in addition to hotel charges. Too much when other hotels offer same amenities at no additional charge. Seemed you had to pay additional rates for amenities at this hotel. Also, very loud 12-4AM with no staff trying to quiet people down.
Pyramid design also means when someone in a floor above tosses a bottle off balcony it will end up in lower floors balcony. Happened at least twice.

Family

8/10

Excellent

18 Mar 2026

John

Pools were great

Family_with_children

8/10

Excellent

17 Mar 2026

Christopher

Room was cleaning, originally front desk staff was great. Not so great at the end of the trip. Overall a great experience.

Friends

10/10

Exceptional

16 Mar 2026

Sergio

Great place to stay

Family_with_children

6/10

Pleasant

15 Mar 2026

Yolanda

Evening shows at the Atrium were spectacular! One extra large swimming pool was very nice.
However, could not get a lounge chair by the pool due to so many people. TV mostly all in Spanish! Could not sleep the first night due to drunk people fighting outside my room. I called operator to send security but nothing happened. Finally went to sleep at 2am.
Air conditioner not working for the whole stay....too cold and it took 2 hours to finally get a blanket. Second night a maintenance took over half an hour to dismount unit but it still did not work properly.Operator stopped answering my call for a blanket once I called that I still had not received one.
Could not get most reservations for dinner because they were full. I only was able to make one reservation at the Japanese restaurant (Sakura)
I had to walk long distances for restaurants or events.
Staff not very friendly.

Self

10/10

Exceptional

15 Mar 2026

Anastasia

At first we were concerned due to reviews, but as someone who stayed at the Pyramid, we had a GREAT time! There was something for everyone! The property was large and it was great to walk around, lots of food options especially as a PYR guest, many bars that pour drinks well. No poolside service or frozen drinks and there’s a few (that I already knew about) that must be paid at the start of your visit. I loved the peacocks, koi fish, and iguanas around the resort. SO fun! The shows were also great and we wish we would’ve gone to more during our stay, especially the Silver Cabarnet show. At night, it gets busy with college students so we stayed at the nicer bars. Rooms aren’t huge, but were pretty clean! One elevator, so be ready to take the steps! Overall, we had a great time as a couple in their mid-20s and are happy with our choice of stay!

Partner

10/10

Exceptional

15 Mar 2026

Tylor

The ocean is visible from every ocean front romm which i stayed in its truly ocean front resort with an incredible staff ❤️ 👏 💙 they make you feel like family its safe diverse and extremely fun

10/10

Exceptional

15 Mar 2026

Taneira

yes

8/10

Excellent

12 Mar 2026

James Nicholas Holland

Yes

Partner

10/10

Exceptional

11 Mar 2026

David

The property was wonderful! The food was great! And the pool was AMAZING!

Family_with_children

10/10

Exceptional

10 Mar 2026

Shilpa

Review by 43 year old vegetarian American woman, Michigan, USA. Couples trip, middle of winter, end of February).

Why The Pyramid? After reviewing over 50 resorts on The Hotel Zone, I chose The Pyramid because of long Hotel front on beach, long winding pool throughout property, lots of specialty restaurants and buffets, and I wanted an exciting night life/shows/performances. I got all of this! If you are on spring break and partying, you probably don't need to pay extra for The Pyramid and will likely eat at buffets and outdoor burgers/pizza etc. If you want the slower, more formal dining experience, definitely pay extra for the Pyramid access to more restaurants. I personally cannot eat at buffets every meal.

Staff attitude and tipping: I was so scared from reading all the reviews that the staff would not be nice. But honestly, everyone was so nice and appreciative, and I never felt anyone waiting for a tip or asking for one. I personally felt compelled to leave a tip at the sit down restaurants because they were clearly working so hard and trying their best. My husband and I speak some Spanish, and speaking in Spanish greatly enhanced our experience. Try saying Buenos Dias, Buenos Tardes, etc. It goes a long way. But the pace here is much slower than the USA. In the US, it's \"Do more, do it faster.\" In Mexico, it's \"Do Less, do it slower \" No one is in a rush and you need to expect everything to take longer and go slower. I wish I brought extra tip money.

Partner

6/10

Pleasant

09 Mar 2026

michael

It smelled like Fabuloso and bad decision

Family

8/10

Excellent

07 Mar 2026

Victoria

I had read many reviews before leaving and decided I’d go in with my own thoughts. This could have been a way better experience without the bazillion spring break kids who many behaved terribly.
Our room was nice but the door was broken (they said they fixed it but really it stayed broken if you didn’t slam it shut) mini bar…it is stocked (and we had the famous black bracelets) but it was not stocked daily as they said and requests weren’t handled. There were some foods that were great, the restaurants you have to book were nothing exceptional. Drinks were disappointing… very plain and making a million to serve all the spring breakers meant was tough to get a decent one. Next to no chairs at the beach… many chairs at the pool but again… too many spring breakers. While our trip was enjoyable it was not spectacular. I’m ok with the price I paid (booked way in advance) but would not have been happy if had to pay more. Le buffet and bites were the best restaurants, the food at the pool was also nice. They ask you to go to a “meeting” to book to go back - needles to say I didn’t do either!