Name: Sandos Cancun All Inclusive - Adults Only
Address: Retorno del Rey Mza 53 Lote 37 1 Sec A, Km 14, Cancun, 77500, MX

Sandos Cancun All Inclusive - Adults Only

Cancun (and vicinity) · Mexico

Retorno del Rey Mza 53 Lote 37 1 Sec A, Km 14View location

100 reviews shown

8/10

Excellent

21 Jul 2026

Brittany

The only bad thing was the room service. They say it is 24hrs but it isn't late night and early morning we struggled to find food. The food options are very limited and pretty basic. Not very well seasoned. I would stay here again just get food off the resort.

Friends

8/10

Excellent

20 Jul 2026

JESSICA

When u arrive everyone is very nice n welcoming. Don’t purchase the excursions through the hotel unless u want to over pay. The pool closes too early. We didn’t get room service every day not sure why. The Italian restaurant does have a dress code n will turn u away if u have any type of swimwear on. Make reservations for the Japanese restaurant when u arrive. Our bed wasnt the best in comfort.

Friends

10/10

Exceptional

20 Jul 2026

tyrone

Everything was amazing i will be back

Partner

6/10

Pleasant

19 Jul 2026

Jamie

The rooms were on the smaller side and had very thin walls, but they stayed nice and cool, which was a plus. The restaurants were a bit stuffy since they didn’t have air conditioning. The staff, however, was friendly, welcoming, and fun. The property itself was older but well-maintained and clean—it just felt a little dated in some areas.

Friends

8/10

Excellent

18 Jul 2026

Tatiana

Overall good hotel, but not much of food choice in buffet and some servers at lunch restaurant didn't teallt care for customers

Family

8/10

Excellent

18 Jul 2026

Rana Youssef

The food was excellent and the cleanliness was awesome. Was a very great experience.

But room service did bleach my pants and didn’t do anything about it which I was not happy about.

Partner

8/10

Excellent

18 Jul 2026

Janna

This place was so lovely!! The staff were excellent and really cared about all of us. It’s a tiny place and they make the most out of it. Fun pool parties, attentive staff. You will know everyone by the time you leave.

Partner

8/10

Excellent

16 Jul 2026

Dharma

The staff is amazing!! I love my people! The hotel needs some upgrades but you get what you paid for. The food was terrible- not sure if some items were actually food. Again, the price was reasonable so I didn’t expect 5 star restaurants. The chicken, beef quesadillas and guacamole were really good!

Family

10/10

Exceptional

16 Jul 2026

Floyd

Great week spent h

10/10

Exceptional

15 Jul 2026

Celina

Our stay at the resort was absolutely incredible, and a huge part of that was thanks to Ximena and Josette. From the moment we arrived, they went above and beyond to make sure we had the best experience possible. They consistently checked in on us throughout our stay, showed us different room options to ensure we were happy, and even made sure we were able to get reservations at the hibachi restaurant.

Their kindness, professionalism, and genuine care truly stood out. I've honestly never experienced service quite like what Josette and Ximena provided. They made us feel valued, welcomed, and taken care of every step of the way.

The pool staff also deserves recognition, they were amazing, incredibly accommodating, and always friendly, which made our days by the pool even more enjoyable.

Overall, this was one of the best resort experiences we've ever had. Thank you to everyone who made our vacation so memorable, especially Ximena and Josette. We can't wait to come back!

Partner

10/10

Exceptional

14 Jul 2026

ann

Enjoyed all the amenities, pools were very clean and all surrounding areas. Food was excellent and the entire hotel staff were very helpful and friendly. I would stay again.

Family

10/10

Exceptional

13 Jul 2026

Elizabeth

Excelente personal

Partner

10/10

Exceptional

12 Jul 2026

Edmindy

Me encantó todo el
Staff , las habitaciónes , la comida un 20/10

Family

10/10

Exceptional

11 Jul 2026

Michael

The staff at Sandos Cancun was amazing. Their response time to our wants was fast. We loved the pools, the beach view, and our couples massage. Plenty of activities and entertainment at the resort made our experience awesome!

Partner

10/10

Exceptional

10 Jul 2026

Rick

Certainly an amazong find. How ever the entertainment lead guy josh was a little aggressive with how he did everythign he needs to calm down ans remember everyone else is on holidays trying to relax not be super competitive

Partner

8/10

Excellent

10 Jul 2026

ANGELA

Staff were all friendly. Halls and rooms were noisy from the bar 6.

Partner

10/10

Exceptional

09 Jul 2026

MOHAMMED

Was amazing the staff is amazing

Self

10/10

Exceptional

09 Jul 2026

Umberto

The evening entertainment isn’t worth much , they need to do better .

Partner

4/10

Poor

08 Jul 2026

Margo Janiell

The bedroom is a nice size with basic bedroom furniture. Nice size restrooms but nothing looked clean. Stains everywhere hair in the bed. The buffet is extremely small and you have to ask for protein during dinner and some lunches. The options do change daily but the food was a total miss. The other restaurants are not all open at once, they alternate days. Hibachi was ok and the wings at the outdoor restaurant were ok. Drinks were about the best thing here as the pool was dirty with hair and various things floating about which is a shame because the beach was full of seaweed. The 4th of July celebration was a nice touch but all in all I would never stay here again. I’ll also note because it was booked and paid through hotel that their car service was terrible. They did not respond to messages about picking me up until an hour after I began messaging them mind you this is after landing, going thru customs, and getting luggage. I took another ride and they blamed me for letting the other taxi companies “trick” me and asked me to pay them $35 because they did show up. I had the message time stamped. It really gave “we know tourists will come so idc” 10/10 would NEVER recommend.

Self

10/10

Exceptional

08 Jul 2026

Tiberiu

I was in Cancun before a couple of times. This time we chose Sandos adult only. Great choice, the hotel and the property amazing, impeccable and these people, these amazing people who work non stop, are never tired, always with smile on the face, always ready to help to feel you like home or even more.
These are 5 star ⭐⭐⭐⭐⭐ human beings, professionals and the words are not enough to thank them.

Family

8/10

Excellent

07 Jul 2026

Lloyd

Great

Partner

8/10

Excellent

07 Jul 2026

Shivani

My stay at Sandos was very nice. I had so much fun doing pool volleyball and water aerobics with Romario. He is such a vibrant person and ensures everyone is ready to have fun. Our room was clean, the food and drinks were okay, it’s really the staff that makes the experience. Alejandro who is the concierge was super helpful and made us feel safe when leaving the hotel for excursions. Super friendly face that wanted us to enjoy our stay at Sandos. Also, there’s not much of a young crowd if that’s what you’re looking for. But I would return to Sandos to see the friendly staff again!

Friends

10/10

Exceptional

06 Jul 2026

Cecilia

From the time we arrived every one was friendly and extremely helpful. We just didn’t like the constant pressure on going to this presentation. Everything else was fun, the food was very good. Again what made it wonderful were the hard working staff!! We will definitely be going again.

Partner

10/10

Exceptional

06 Jul 2026

Peter

This resort is the best. It was my second time staying there; they always put on a great show for their guests. The food was great, and the place was clean.

10/10

Exceptional

05 Jul 2026

Akram

Friendly staff from start to finish made our vacation feel effortless. The rooms were spotless with reliable daily cleaning, and the beach view from the pools was incredible. We loved the food and the daily entertainment — overall a wonderful stay.

Family_with_children

8/10

Excellent

05 Jul 2026

Rosa Maria

Spa , Karen was amazing. Good customer service in general. Rooms clean but little outdated . Overall it was a great experience will recommend and return back .

4/10

Poor

05 Jul 2026

Vanessa

Very outdated

Friends

8/10

Excellent

04 Jul 2026

Robert

Pros - Entertainment throughout the entire week, both day and night was exceptional. Staff felt like family after the very first day. Fratinni’s and Gaijin are must try restaurants on site. The “Hidden Nightclub” was fun for anyone 18 to 99+ years old. The pools were amazing with the lower two pools more the “party pools” while the top pool is more your relaxing vibes. Dont forget your pool side pizzas at St. Trops! Rooms were clean and the AC kept it cold after long hot days.

Cons - Seasons menu and food was not the greatest. The buffets were just ok, from breakfast through dinner. Bar Six seemed crammed and could use an update. Wait times for food served at all restaurants could improve.

Overall - Due to the entertainment provided, the extremely personal staff, and the smaller size of this resort compared to mega resorts I would most definitely recommend Sandos Cancun to family and friends and plan on booking another visit.

Great for couples, singles, and groups of friends.

Friends

10/10

Exceptional

03 Jul 2026

Margarita

Family

8/10

Excellent

02 Jul 2026

Diana Marie

The property itself can use a little makeover but what it’s missing in paint and building appealing is made up with the amazing staff from the maintenance crew ,waitress , bartender, and specially the entertainment crew Josue and karla are awesome and make every day fun. Great food in all the restaurants not one meal was bad , three pools are enough to not worry about the sargasso but it only comes time to time the beach is as clean as it can be the crew do and amazing job !!

Partner

8/10

Excellent

01 Jul 2026

Ricardo Antonio

If was good

Partner

6/10

Pleasant

30 Jun 2026

Cesar

Need more staff also need restaurants to be open later.

Partner

10/10

Exceptional

29 Jun 2026

Ahuizotl

Great hotel very clean staff was great food excellent i will go back again

Partner

10/10

Exceptional

28 Jun 2026

Zamirah

This was a very relaxing trip and sandos helped make sure it was. The staff is very lovely and helpful.

Partner

6/10

Pleasant

27 Jun 2026

Melissa

The property is very outdated. The room AC had the room moist especially the bed. The staff is extremely friendly that’s why I gave 3 stars. The food was good but more selections would make it great.

Partner

8/10

Excellent

25 Jun 2026

Barbara

Overall we had a lovely stay. The staff were all very friendly and helpful and we really enjoyed the pools. I would say there is a slightly worn quality in the room and the pool area. The pool deck does NOT look like the videos and the concrete looks like it could use a good cleaning and repair, including in the center DJ/performance are. We did enjoy the pool activities, including volleyball games and some of the bands/singers. I think it is a perfectly good resort for relaxing with friends and family. Bar One and the pool service were excellent, while Bar Six was missing a bartender for at least 10 minutes during World Cup so I left. Room service was fast and delivered hot but our restaurant experiences varied. Frattini was lovely and fast but other people told us there was a long wait on another night. The breakfast buffet at Zango offers an excellent variety for everyone. St Trop, which we had for lunch twice, was only so so with a small buffet offering and grilled meats. Pizza is a yes at the same location! Gaijin, for which you must make a reservation is a standard tepanyaki experience without the Benihana cheese factor. It was just ok. Truly what made this a great stay were the staff and the other guests.

Friends_and_family Friends

10/10

Exceptional

25 Jun 2026

Joseph

The entire staff at Sandos couldn’t be more pleasant, helpful and genuinely happy to assist us in any way! The room was big, stocked with water, soda, beer etc and it was cleaned daily.

Friends_and_family Friends

10/10

Exceptional

24 Jun 2026

Kathryn

We loved our spacious room upgrade. The staff everywhere were exceptional and authentic. They are what made our stay at Santos great. The food was very good. The nightly selections (recipe-wise) could have been more diverse flavor-wise. The “beef” option was pot roast. Same gravy. It was excellent pot roast just like my mom would make. But I was hoping for a steak. I was offered a New York steak which I ordered cooked how I prefer and out came the same pot roast. The Mahi Mahi, pork and chicken were very good. Buffet had a large selection f options. As for the property, it was clean but needs to be fixed up a bit. Patches can be seen with paint splattered and you could see it dripped when drying. The doors to the bedroom are in bad shape and need refurbishing. The pool is scrubbed daily and clean and the water is soft. Three beautiful the mattress was really good and pillows too. Overall it is 4 star with 5 star staff. It is in need of cosmetic repairs but these repairs are not obvious. I am the type of person that would notice these things. In the end I happy I chose to stay at Santos.

10/10

Exceptional

23 Jun 2026

Maria

The staff were amazing and the food excellent.

6/10

Pleasant

23 Jun 2026

Toni

I chose this resort for multiple reasons one of them being that there were several reviews that said it is vegan friendly. I even contacted the resort before traveling to confirm that they can accommodate a vegan diet. We struggled eating the entire week we were there. We practically had to beg for Tofu. Luckily, there were a few servers who went above and beyond for us; Samuel, Daniel, and Freddy were amazing! Beware Vegans - there is butter on everything! I made a reservation for the Hibachi restaurant and let the concierge know that we had vegans in our party and requested tofu. The Hibachi dinner consisted of rice and veggies as they did not provide tofu. The staff seemed annoyed by us the entire dinner.

I had two rooms reserved for our stay. One room smelled like sewage really bad upon check-in. I asked to move rooms, and it was not a problem, the front desk moved us immediately. The rooms and property are a little run down, but you can tell they are trying to upkeep as best they can.

The beach cabanas are not usable as they are not taken care of. We ended up spending all of our time at the pool. There are not many pool Cabana's but there are plenty of chairs an umbrella's.

For the price, this Resort was fine. If you can afford to splurge, I highly suggest Hyatt Ziva.

Friends

10/10

Exceptional

22 Jun 2026

Claudia Lorena Varela

Muy agusto....todo muy bonito la comida muy Rica y muy mexicana

Friends

10/10

Exceptional

21 Jun 2026

Greg

Staff was amazing, front desk clerk, Angel, and Guest Relations Manager, Josette, helped resolve an issue that was my fault. Everyone worked with Hotels.com to resolve the problem in minutes.

The staff was attentive the entire time. This included entertainment staff, waiters, bartenders, maintenance. All friendly and made us feel welcome and appreciated.

The property is showing its age. Some of the blue tiles around the pool are a little faded, the high traffic areas in the pool area have shown some wear. With that said, it was very well maintained and staff was there every morning tending to the beach and pool areas.

Amazing beach. I have stayed at some properties with a rocky beach. Sandos had a clean beach and we used it daily. It was also well cared for.

There are 3 pools in very close proximity. One pool has a hot tub, one seems to be primarily for games and activities with a DJ by this pool from morning until about 4pm.

The downside of the trip was the food. There are 5 main restaurants on site. Food options were relatively limited and most didn't feel like they used good quality ingredients. Mixed drinks were also kind of blah. St. Trop by the pools did have the best margaritas. Dos Equis draft seemed to be the only beer option at the bars.

Gift shop was terribly over-priced. I paid $28USD for 8 Advil.

We did not feel any pressure from the time share salesmen or tour sales staff and were never approached.

Overall, positive experience.

Partner

4/10

Poor

21 Jun 2026

Seth

Our room was right next to a wedding party and they held nightly parties that lasted until 2am each night (from Wed - Sun) The night before we left there were also people talking very loudly outside our door at 4am.

It was awkward upon checkin when we were approached to do a timeshare. After seeing the people involved with the timeshare presentation most of them did not even say hello to us in passing for the duration of our stay.

More food options would have been nice. One of the nights a restaurant was rented out for the wedding party so only the Italian restaurant was open and we had to wait close to 1.5 hours to eat.

Pools were nice and overall staff was good, but the noise and awkward timeshare are reasons we will not be back to this resort.

Partner

8/10

Excellent

19 Jun 2026

Ashley

We really enjoyed our stay here. It’s small and the staff was fantastic, drinks were good. It was pretty empty all week long so there was never a problem getting a towel or finding a chair. The only reason I give it 4 stars is because of the food. If you don’t get to dinner early (due to only one restaurant being open each night) or if you didn’t make a reservation for a specialty restaurant then you have to eat the buffet which was hit or miss or order room service. Overall it was a good resort, the staff goes above and beyond to make people feel welcomed.

Family

8/10

Excellent

18 Jun 2026

Emiley

My stay was amazing! Outside food and bar was 10/10. Needs a swim up bar and pool needs to stay open later than 8pm

Family

10/10

Exceptional

18 Jun 2026

Pedro Raul Reynoso

Very nice place

Family

10/10

Exceptional

17 Jun 2026

Dominic

Sandos Cancún was a strong resort-first trip. The location is the biggest win. The property sits right on a beautiful stretch of beach, with easy access to the ocean, pool, cabanas, restaurants, and common areas.

A+ to the entertainment team. They worked hard every day to keep the energy high and guests entertained. The pool area had music, activities, and a fun atmosphere without feeling out of control.

The beach views were excellent, and the oceanfront setup carried the trip. The common areas were clean and polished, and the adults-only feel made it relaxed without being boring.

The room was solid and comfortable. The split AC units kept the room ice cold, which matters in Cancún. Service was generally good, though a few communication details could have been tighter. Food and drinks were good overall for an all-inclusive resort.

Best fit: couples or adults looking for a low-friction Cancún trip centered around pool, beach, dinner, entertainment, and relaxation. I would return, especially for the location, oceanfront setup, cold rooms, and entertainment team.

Friends

2/10

Poor

14 Jun 2026

Christina

I booked this hotel for my wife’s 50th birthday to travel with her best friend. We had to check her out after five days. Service was terrible. Food was terrible even after multiple meetings with the management staff and the Chef staff.

Room service takes hours to receive, and then the meals are hard or undercooked or overcooked. There is no air-conditioning in the common areas or the elevators. All the elevators are broke down except for one. Staff is not helpful or putting in any extra effort to ensure a successful vacation. Restaurants are only open on certain evenings when my wife ordered food, it came back wrong on several occasions. she went to the steakhouse and the steakhouse is not included. You have to actually pay extra for your steak. On multiple occasions and she had to wait 25 to 30 minutes for coffee. The bars at the hotel closed early.

Half the cabanas at the beach were in disrepair, the mattresses were actually on the ground

Even after complaining to Expedia and complaining to the management and staff, they would not offer us a refund for the nights that she didn’t stay there.

This hotel is a two star at best.

My suggestion is pay the extra money and stay at the Secrets the Vine next door there you will get amazing food and top notch service.

Family

10/10

Exceptional

13 Jun 2026

Stacy

Wonderful resort!! So clean and the staff was second to none!! The buffet could have used a bit of variety but food was good quality. Fun activities every day. Would definitely recommend Sandos to anybody looking for a fun time!

Family

6/10

Pleasant

11 Jun 2026

Scarlett

Food was not good, survived off of room service

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Ajsa

Everything was excellent. The staff was gorgeous. People are friendly a lot of fun. Just make sure that you make a reservation in the Chinese restaurant. That was the only fault I didn’t go to see it.

Friends

10/10

Exceptional

10 Jun 2026

Victoria

The staff is very helpful and friendly, the room and common area are inmaculate. One of the best experience I ever had.

Friends

10/10

Exceptional

10 Jun 2026

Haulin

The resort was great. I was there with my husband for five days, and it was amazing. I don’t have anything negative to say about the resort. I highly recommend it.

Partner

10/10

Exceptional

10 Jun 2026

Kennedy

This was our second stay at Sandos and once again we had a great experience! The pool area was the best part with lots of space for people to sit. The rooms were nice and kept clean although could have used a few small updates. The food was also good at every restaurant! Unfortunately, not every restaurant would be open everyday with no notice which turned out to be inconvenient with only a few sit down dinner options to choose from in the first place. The staff were all friendly and the entertainment team were great always providing different activity options throughout the day and night. The use of the hotels app was very helpful but we found that there were often mistakes on it especially when it came to the time of events and room service menus.

Partner

10/10

Exceptional

09 Jun 2026

Ellen

Staff was great, always able to answer questions or get things needed.
The entertainment staff, Josh and Karla were amazing.
Would recommend Sandos and Hope to return at some point.

Friends

10/10

Exceptional

09 Jun 2026

Joshua

Great food drinks and staff. Very clean. Staff is the highlight of this place. From check in with Angel. Drinks with Carlos fonzy and Fermin. Dining with Samuel and loronzo. And partying with event staff Josue and Karla. Thanks for a great time.

Friends

10/10

Exceptional

08 Jun 2026

Shellie

Every thing was perfect. I will go again.

Friends

10/10

Exceptional

07 Jun 2026

Sergey N

Wonderful

Partner

6/10

Pleasant

07 Jun 2026

Chelsie

Great staff and events. Food and beverage choices limited and nothing special.

Friends

10/10

Exceptional

06 Jun 2026

Bishawjit

Everything excellent! We will visit again

Friends

10/10

Exceptional

05 Jun 2026

Beth

Entertainment was great!
Food was excellent!
Beach had a lot of seaweed.
Pools were refreshing!
Some areas in the resort the AC was not working well including the room.

Partner

8/10

Excellent

03 Jun 2026

SAURABH CHANDRA

Here’s a polished Expedia review that is balanced, credible, and likely to be well received:

★★★★★ 4/5

We recently stayed at Sandos Cancun and had a very enjoyable experience overall.

The location is excellent, with beautiful views of the Caribbean Sea and easy access to the Hotel Zone. The property is well maintained, the beach is stunning, and the staff were consistently friendly, courteous, and eager to help. The rooms were comfortable, common areas were clean, and the overall atmosphere was relaxing and welcoming.

The all-inclusive package offered good value, and we particularly enjoyed the pools, entertainment, and the overall resort ambiance. They really keep guests engaged with various fun activities.

However, a couple of areas where the hotel could improve. The biggest issue during our stay was the lack of water supply in our room one night. Despite multiple calls to the front desk, the problem was not resolved promptly, which was quite inconvenient.

As vegetarians, we also found the dining options somewhat limited. While there were vegetarian dishes available, there was not enough variety, and the food labeling could be much clearer. Some dishes were not properly tagged, making it difficult to identify vegetarian-friendly choices with confidence.

Despite these shortcomings, we had a pleasant stay and would recommend Sandos Cancun to travelers looking for a beachfront resort with excellent service, great views, and a relaxing vacation experience. Thankyou.

Partner

2/10

Poor

03 Jun 2026

Vicki

We stayed in a water view suite. The building is very old and had cracks in the wall.
I attempted to tell stafff but they were less than useful.
My room door had an air leak that was sealed with a temporary patch and then the slider was broken so air was allowed to come in the room all night

Partner

8/10

Excellent

01 Jun 2026

Jacqueline

Staff was friendly and helpful. Food was good.

Friends

10/10

Exceptional

31 May 2026

Toni

We stayed at Sandos for 6 days. Each day they had fun activities by the pools. The Staff were so fun and energetic. Romario & Karla were great. Mitzy & Alex as well. Josetta at the reservation desk was so helpful. Erich at the concierge was friendly. Greg helped us with an Excursion and our Guide Jorge and driver Jose made our experience so fun. Mayte and her partner at Bar 1 was so very great, friendly and fun. If we go back to Cancun, we will absolutely stay at Sandos again!

Partner

8/10

Excellent

29 May 2026

LINA

Entertaiment fantastic, specially at the pool. Food was good but I only stayed 1 night, I do not know if they offer more variety each day.
Overall I recommended

Family

10/10

Exceptional

28 May 2026

Karam L

Very good hotel for good vacation.

Self

10/10

Exceptional

28 May 2026

Walter

Very nice resort. Clean and well maintained. The property is a little on the small side but that's not a bad thing here. There are 3 pools plus the ocean. There are four restarants, one of which is a buffet. Overall a very nice resort.

Friends

6/10

Pleasant

27 May 2026

Amin

The hotel has a great location and the room itself was clean and visually nice, but unfortunately the overall stay was disappointing. The building feels very old and poorly maintained. The bed and mattress were terrible — extremely uncomfortable and definitely not suitable for anyone with back pain or even minor back issues.

Another major issue was the electrical outlets. Almost all of them were loose and unusable, with chargers constantly falling out. The only usable outlet was the one in the bathroom, which became very inconvenient.

We also had issues with the toilet getting clogged during the stay. The food quality was average and nothing special.

Overall, while the location and cleanliness were good, the outdated facilities and uncomfortable bed made the experience frustrating.

Partner

10/10

Exceptional

25 May 2026

Cruz

Beach view. Not a crowded place. Excellent for a relaxing vacation.

Partner

6/10

Pleasant

25 May 2026

Mika Gayle

If you’re looking for a place to just relax and sleep then this is the place for you. But if you like to eat this isn’t a place for you. Food is very limited and did not taste good. But the staff was very helpful and kind. And the property was clean. It is also good to know that this place is 35 mins for the city. Just small shops and hotels close by.

Partner

6/10

Pleasant

25 May 2026

Josie Denaga

I’m sharing an honest review based on my 10 days stays. I chose this resort due to high ratings, but after my experience, I don’t understand how it scores near 5 stars—it feels more like a 3-star property.
Cons:
No assistance upon arrival.
Food quality is below average: limited variety, repetitive fruit, tough beef, and lack of appealing options.
Felt pressured by staff to leave positive reviews multiple times, which was uncomfortable and questionable.
Buildings are outdated.
Limited cabanas, must reserve early.
Beach often had strong waves, making swimming difficult (not the resort’s fault).

Pros:
Staff are friendly, hardworking, and attentive.
Room service and mini fridge restocking were good.

Final Verdict:
Despite great staff, the food quality, outdated facilities, and pressure for reviews were major downsides.
I would NOT recommend this resort and would not return.

10/10

Exceptional

24 May 2026

Nadine Ann

Room was very clean a bit outdated doors need a paint job but overall good.
Staff wait staff selective only one rude person ignored us ( server at the pool) when we asked to serve us the rest of the staff wonderful! Air condition perfect great time!!

Partner

8/10

Excellent

23 May 2026

ROGERIO P

Staff were amazing, food was not excellent but was good. Beach was loaded with seaweed, something the resort has no control of. Elevator kept breaking down daily, air conditioning inside restaurants was not cool at all. But overall we enjoyed our stay. Our room had ocean front views and that along was a plus.

Family

10/10

Exceptional

22 May 2026

Jeimy Itzar

Good

6/10

Pleasant

19 May 2026

DOUG

Property seems to be getting run down. We stayed here a couple years ago and it was nice and looked good. This time the original room the ac did not cool the room down after running for 5 hrs on high at the lowest temp. Second room the ac leaked and the ceiling started falling to the floor. Did not want to change rooms again so we put a towel down and housekeeping came and took the ceiling pieces down.

Family

10/10

Exceptional

18 May 2026

Wagner Roberto

La atención del personal fue excelente desde nuestra llegada, hasta el último día de nuestra estancia. Muchas gracias por sus atenciones.

Friends

2/10

Poor

16 May 2026

Ahmad

The overall experience at this resort was disappointing. The hotel manager continuously pushed us to purchase a membership and kept offering different options even after we clearly declined. Instead of respecting our decision, the interaction became uncomfortable and overly pushy.

For the amount of money people spend here, I honestly do not think it is worth it. My recommendation would be to look into other resorts that focus more on guest experience rather than pressuring guests into memberships.

10/10

Exceptional

14 May 2026

Audra

Clean room. Staff was very accommodating and always very nice! Food was very good! Views were amazing

Partner

10/10

Exceptional

10 May 2026

Ryan

Staff were great, food was good. Not enough umbrellas by the pool and beach could use regular cleaning.

Friends

6/10

Pleasant

07 May 2026

Zedena Marie

Had good amenities but only if you have a black band which is part of thier exclusive club. Cant have the basic of liquor like Tito’s vodka unless you have a black band. Food in every restaurant except the hibachi was terrible. Staff is friendlier this time than last but I understand they have done staff from a neighboring resort that closed. People seemed to really embrace them as they were on top
If thier game. Overall good experience except the good. That I would definitely have to think about before returning to Sandos.

Partner

6/10

Pleasant

05 May 2026

PETR

This location seems a bit outdated

6/10

Pleasant

30 Apr 2026

Alberto

It was a disappointing stay overall, the only positive points were the location, the beach, the staff, with the servers and entertainment group offering a nice and welcoming service and the spa services. Air conditioning work well, rooms and washrooms were old but decent space wise, side beach view and balcony were small but good. Restaurant and food quality were extremely poor, against the odds the buffet was the best option, offering fresh salads and decent breakfast. Bar menu and drinks were another big disappointment, with cocktails tasting just bad and draft beer in most of the bars not being even cold. The resort is mostly oriented for retired American and Canadian tourists, with night activities being not that exciting for young people, pool being death quiet after 4 due to the sun blockage of the hotel next door and bars being overall really quiet even at night. Beware of the extremely high rating for this place, as a Mexican-Canadian visitor being really honest will not recommend it in general.

Partner

6/10

Pleasant

29 Apr 2026

Emilio

Pool was dirty. Ac didn’t work well

Family

6/10

Pleasant

28 Apr 2026

Amalia

I have a problem with the people booking the excursion, I bought tickets to Coco bongo and they didn't gave to me was they promise. So, don't trust this people. The music at the resort is horrible, barely they play Spanish song. The employees from the pool area, they are not much friendly. The entertainment at the pool, zero. So, I do not recommend this place for people they want have fun, meet people. It's a beautiful place, for people they like to sit and read a book. Cruz a guy booking massage, he is so nice.

Friends

8/10

Excellent

28 Apr 2026

JAMES

HAD I VIEW OF THE BEACH AND OVER LOOKED THE POOLS. THE BUFFET MEALS WERE OK BUT NOTHING SPECTACULAR. THE DRINKS FROM THE BAR WERE GOOD. AC WORKED FINE. THE CONCIERGE DESK WAS ALWAYS VERY HELPFUL. WOULD ESPECIALLY LIKE TO THANK BELINDA AND JOSUE FOR THEIR HELP. I NEEDED SOMETHING ON LINE AND THEY DID A LOT OF SEARCHING ONLINE PLUS PHONING TO FIND WHERE I COULD GET IT, AND FOUND AFFORDABLE TRANSPORTATION WITH A TRANSLATOR .
THE AD SAYS THERE IS A HOT TUB AND THERE IS INSIDE THE SPA AND YOU HAVE TO PAY TO USE IT.
BE SURE TO PRINT OUT YOUR AIRPORT TO RESORT INFO IN CASE OF MISSED OR DELAYED FLIGHT BECAUSE DRIVERS WILL ONLY WAIT SO LONG BEFORE LEAVING AND YOU WILL BE CHARGED FOR PICK UP EVEN IF YOU ARE LATE.
SITTING ON THE BALCONY THERE IS A STRONG OCEAN BREEZE THAT IS NICE. AN OUTSIDE LIGHT WOULD HAVE BEEN NICE SO I COULD SIT OUTSIDE AND READ. I KNOW I AM RAMBLING ON A LOT BUT I WAS ASKED TO SAY WHAT I LIKED AND DID NOT LIKE. YOU MAY BE ASKED TO JOIN A TIME SHARE AS THERE ARE A NUMBER OF SANDOS PROPERTIES WITH DIFFERENT THEMES OF WHAT TO DO. NO OBLIGATION TO TAKE THE TOUR.
IF YOU PAY FOR A TOUR TO ANOTHER SITE SUCH AS TO TULUM ( I CANNOT SPELL WELL,) BE ADVISED THERE IS NO CANCELLATION OR REFUND IF FOR SOME REASON YOU CHANGE YOUR MIND.
THE BETTER RESTAURANTS ADMISSION IS DEPENDENT ON THE COLOR OF YOUR WRISTBAND WHICH IS ALSO YOUR ROOM KEY CARD. ALL IN ALL IT WAS AN OK STAY FOR ME.

Self

10/10

Exceptional

25 Apr 2026

IOSIF

Amazing vacation,we will go back soon

Family

10/10

Exceptional

20 Apr 2026

Ellen

Found out that booking through Expedia gave us VIP perks at Sandos...that was a nice surprise!
Really liked the the three pools, little different vibes at each one. Lots of activities to participate in and evening entertainment was good that we attended, starts kind of late but thats due to people who have late dinner reservations.
All the restaurants were great, very nice and tasty.
Over all...great place to stay

Friends

10/10

Exceptional

18 Apr 2026

Ronald Lee

Both Carlos and Joss made our experience very pleasant and satisfying.

Partner

10/10

Exceptional

16 Apr 2026

Gordon W

Beautiful room, excellent staff.

Family

8/10

Excellent

15 Apr 2026

Daniel

Jolette was the perfect hostess

10/10

Exceptional

14 Apr 2026

Enrique

Great view of the beach

Family

8/10

Excellent

10 Apr 2026

Marnie

Room was clean but mold allergies really kicked in. Pool parties were awesome. Beach was beautiful. Staff was amazing. Especially Carlos and Miguel at Bar 6.

Partner

6/10

Pleasant

08 Apr 2026

Masoumeh

It was very old building ,no fan at bathrooms was moast all the time,

Partner

8/10

Excellent

03 Apr 2026

Kenneth

Yes very clean. . Good drinks in room-

Self

10/10

Exceptional

31 Mar 2026

Precious

Such a great place to stay . Was here for my birthday weekend and I totally loved it . Staff was super nice

Friends

8/10

Excellent

26 Mar 2026

Myrna

Everything was clean and staff friendly, only thing is the food was not all that great and no omelet cook. Entertainment was excellent.

Family

4/10

Poor

26 Mar 2026

Michel

I had an incident where the elevator doors malfunctioned and slammed shut on me and would not release. My left arm was severely bruised and hurt. I went to the front desk and they offered me chocolates and an ambulance to the hospital. I declined as I did not want to go to a hospital in Mexico. It took a few days for them to fix the elevator and every time I went into it, I was afraid it was going to close on me again. The elevator doors had closed on a friend of mine a day before, for the rest of this holidI was afraid to go into the elevator, and since I was on the upper level of the hotel to. I asked for an incident report and basically it said they offered me some hydrotherapy which I took, which was not great and completely useless for me. They offered me dinner, but basically it was the same dinner I would’ve gotten anyway it was just in a different room. Honestly, I felt like they just didn’t care and I was a nuisance. several times I asked for an incident report and what they gave me was was a paper with something written about offering me a special dinner. I don’t really know what I expected, but I expected to be cared about a bit more than that. I will never visit this hotel again a really disappointing holiday. The music was very, very loud and nonstop from morning till night, girls that were dressed like strippers danced at the pool for way too long and the music was just so aggressive, even though other people asked for a change of music.

Friends

6/10

Pleasant

24 Mar 2026

Jacqueline

Food was hit or miss at restaurants; Some days good others day just got by. Poolside brick oven pizzas are so good and room service food is great every time. Also ceviche at St Trop is so good!
Had to ask for refill on room filtered water multiple times, seemed to work once we left a big enough tip (IMO). Staff is nice and friendly. Entertainment is good. Memorable staff is Josette and Alfonso. Can’t say enough great things about them. All staff is very attentive.
Most negative thing was probably that they hosted a wedding that happened outside our room. No way to avoid the noise if staying in the room. I would have liked to know just as a heads up, whether we booked elsewhere or kept busy during these hours. It was great music at the wedding which was a plus, also heard all the cheering and ‘ay ay ay’s’. I would never expect the wedding party to keep it down by the way, just a nice heads up from the resort would be appreciated.

Partner

6/10

Pleasant

23 Mar 2026

Oyaima

Employees are awesome, the hotel needs updating.