Name: Park Royal Beach Cancun
Address: Blvd Kukulkan Km. 12.5, Zona Hotelera, Cancun, 77500, MX

Park Royal Beach Cancun

Cancun (and vicinity) · Mexico

Blvd Kukulkan Km. 12.5, Zona HoteleraView location

100 reviews shown

10/10

Exceptional

18 Jul 2026

Garo

Good hotel for family

Family_with_children

10/10

Exceptional

18 Jul 2026

Lorrie

I would stay again.

Family_with_children

6/10

Pleasant

18 Jul 2026

Serge Kalala

Family friendly, staff is helpful and the food is good. Hope they had more choice a part from the main Buffet, Family suite was dated

Family_with_children

6/10

Pleasant

16 Jul 2026

Maria Antonia

Wasn’t what I expected it to be. They were what it seem under some what construction it seem that some staff would get annoyed when asking for help or asking them questions or let say when we were at the restaurant and ask for a drink they would not even bring the drink and seemed annoyed. I know they work hard and long hours but we have to remember if we work with the public is something we choose to do. But I stay at the Grand Park Royal 4 years ago and the service there was also the same where they weren’t polite or helpful at all. Also very rude

Family_with_children

4/10

Poor

15 Jul 2026

Caroline

The staff and service was great. The food could be better, it was not a good selection and made eating there for a week very difficult.

Family_with_children

6/10

Pleasant

13 Jul 2026

Hermina

We had a okay stay at this hotel. The food could be better, when I made the booking, it said that the hotel had 4 restaurants, but it turned out it was only 2. Also I slipt and fell 2 times once in the buffet and once infront of our room because there were spills that wasnt cleaned up! The room was clean but it had a terrible smell, specially in the bathroom. Staff was nice and friendly.

Family_with_children

8/10

Excellent

12 Jul 2026

Matias Flores

Our stay at Park Royal Beach Cancun was excellent and met all of our expectations based on the reviews we had read from previous guests.
While the buildings are not the newest or most modern, the resort offers everything you need for a comfortable and enjoyable stay. What truly sets it apart is the exceptional staff, whose friendliness and outstanding service more than make up for the property’s age. They genuinely made our experience memorable.

Family_with_children

8/10

Excellent

11 Jul 2026

Richard Thomas

Nothing against the resort, 2 of the restaurants were under renovation.

Family_with_children

6/10

Pleasant

08 Jul 2026

veronica

Nice beach access, but without the seaweed. Rooms needs updates badly, more pool chairs need to be added. It is family friendly. Overall it is a decent place to stay for an all inclusive hotel.

Family_with_children

10/10

Exceptional

08 Jul 2026

Jessica

Beach access was amazing. Waiters and bartenders were super friendly.

Family_with_children

6/10

Pleasant

07 Jul 2026

Jaqueline

The resort was well maintained. Dining options are very limited and not the best. Room service is not offered. Family friendly resort with promise.

Family_with_children

8/10

Excellent

07 Jul 2026

Alejandro

The staff is good

Family_with_children

6/10

Pleasant

07 Jul 2026

Martha E Del

I thought the place was beautiful! The food was okay , but there weren’t many options and it was very repetitive. I had to contact them twice to fill my mini fridge and my shampoo containers . The room was nice , cleaned everyday . My main issue was def the food . The beach location was absolutely beautiful! Make sure you check out and give them
The bracelets back lol

Family_with_children

6/10

Pleasant

06 Jul 2026

Zuleima

The resort has many areas under construction including restaurants only had the option of buffet and Italian restaurant.

Family_with_children

8/10

Excellent

05 Jul 2026

Michelle

Nice resort! Great Ocean view! I Would say property needs some updating rooms, floors throughout the rooms & resort super slippery. Witnessed several falls from kids & Adults. My biggest complain would be MOST staff were not feiendly.

Family_with_children

4/10

Poor

05 Jul 2026

Sara Alicia

The food was very limited and didn't had many choices for kids. The staff is very punctual to close bars and food ,but when it came to open they were always running late. Swimming pool was way too small and always packed with people. Some of the workers had bad attitude not all of them but some. The buffet always serving same food with very hard meat.

Family_with_children

8/10

Excellent

05 Jul 2026

Raul

El personal del hotel fue muy atento y siempre escucharon nuestros requisitos. Gracias

10/10

Exceptional

04 Jul 2026

Tejwinder

⭐⭐⭐⭐⭐

Our stay at Park Royal Cancun exceeded our expectations! From the moment we arrived, the staff made us feel welcome with their kindness and excellent service. The resort was clean, comfortable, and perfectly located on a beautiful white-sand beach with breathtaking turquoise water.

We really enjoyed the food, with plenty of options to choose from each day, and the restaurants provided a great dining experience. The pools were clean, the atmosphere was relaxing, and there were fun activities and entertainment for guests of all ages.

Thank you to everyone at Park Royal Cancun for making our vacation so special. We had an amazing time, created wonderful memories, and would happily return. We highly recommend this resort to anyone looking for a relaxing and enjoyable getaway in Cancun!

8/10

Excellent

03 Jul 2026

Angie

My family enjoyed the hotel. We stayed six nights and we really enjoyed the beach access and the kids pool. We were very appreciative that the towels were always freshened and the room was always cleaned. The restaurant serving staff was excellent. The buffet was also very good for breakfast lunch and dinner and we really enjoyed the snack bar that was available throughout different times of the day. There was some construction which required extra walking to access the kids pool and there was a smell of smoke our last two days in the hall that we were in. There was a smell of sewage or dirty drain in the shower since we had arrived other than that, the stay was a positive experience. The beach access is much nicer than the others around the area- I noticed this as we walked the shoreline. I recommend renting the beach canopy beds early in the morning as they were cheap and came in a bundle with food and drinks.

Family_with_children

6/10

Pleasant

03 Jul 2026

Brittney Matute

Pros: The property was nice and clean. Our family suite was perfect with 2 bathrooms and livingroom. The location is nice as it sits across the street from a huge shopping mall.

Cons: not many things to do activity wise. There was a gym but you had to pay to use it. The hotel only offers one Italian restaurant and a buffet. The buffet seem to be very repetitive with the food. The beach side cabanas with beds were not part of the all inclusive and you must pay to use them as well.

I stayed 6 nights with my 4 adult children and wish we would have chosen a hotel that had more activities and things to do.

Family

4/10

Poor

03 Jul 2026

Lilia Adriana

Algunos meseros no son amables , me hospedé 8 días y tienen de sus 4 restaurantes dos cerrados por lo q la comida ya enfadaba de siempre lo mismo los shows q hacen son aburridos en general no lo recomiendo no volveré .

Family_with_children

4/10

Poor

02 Jul 2026

samy vincent

je commencerais d abord par les quelques points positifs:
- Chambres propres dans l ensemble
- employés souriant dans le buffet (Manuel) et au restaurant Italien (Carmen)

Les points négatifs:
- Le buffet: le petit déjeuner était acceptable mais le lunch et le souper était a la limite du mangeable. vraiment pas terrible.
- Le buffet: l air conditionne ne marchait pas pendant deux jours, on mangeait en suant et en écartant les nombreuses mouches.
- Les restaurants de spécialité: seulement le restaurant italien était ouvert sur trois restaurants - on était pas informé par Expedia avant le voyage. Les lignes d attente étaient interminables (un soir on a attendu 1h15) et la qualité de la nourriture inconsistante.
- Le Wifi: probablement le pire WIFI de la zone. Le dernier jour, l internet ne marchait pas pendant 3 heures.
- le réapprovisionnement du minibar de la chambre: fait une seule fois dans la semaine, et même en appelant la réception tous les jours aucun réapprovisionnement n a été fait.
- La zone fumeur: une zone laide et mal entretenue dans un espace a la limite de l abandon.
- La piscine pour tous: probablement la pire zone de toute: aucun chlore, aucun produit chimique semble être utilise. l eau avait l air sale (Verdâtre on voyait pas ses pieds). J ai demande a la réception comment il lavait la piscine et j attends encore la réponse. J ai même vu une dame laver ses cheveux avec du champoing dans la chute d eau qui se déversait de la piscine adulte a la piscine.

Family_with_children

4/10

Poor

28 Jun 2026

douglas abimael

Under construction! Had to go around for the kids pool/activities! Building needs some maintenance!

Family_with_children

2/10

Poor

28 Jun 2026

yuqun

差评设施很旧东西不好吃

Friends

2/10

Poor

27 Jun 2026

Guillermo

It was the Wars Experience, my life. It was disgusting. I would never recommend nobody to go there ever again.

Family_with_children

10/10

Exceptional

26 Jun 2026

Lorisa

⭐⭐⭐⭐⭐ Amazing Family Stay at Park Royal Beach All Inclusive

We had a wonderful stay at Park Royal Beach All Inclusive and would definitely return. The entire resort was very clean and well maintained, and the staff truly made our experience exceptional. Everyone was welcoming, friendly, and always willing to help with anything we needed throughout our stay.

A special thank you to Janet, the concierge, who went above and beyond to assist us during our vacation. She was kind, professional, and made sure our family had everything we needed to enjoy our trip.

The food at La Veranda was very good, with plenty of options for the whole family. The servers and hostesses were especially friendly and attentive, making every meal enjoyable.

The beach was just steps away and was beautiful and convenient for our family. Our children also loved the kids' pool, which was a great addition and kept them entertained throughout the trip.

Overall, we were very impressed with the cleanliness, outstanding service, and family-friendly atmosphere. Thank you to the entire team for making our vacation memorable! 🌴☀️🏖️

Family_with_children

8/10

Excellent

24 Jun 2026

Youssef K

Our room was clean everything went perfect the staff were extremely nice and treated yku well. be aware the food isn’t the best, I would give it 1.5 stars other then that it was a blast

Partner

8/10

Excellent

24 Jun 2026

Monica

Bueno

Family_with_children

6/10

Pleasant

23 Jun 2026

German Adolfo

The property is under construction , and it was a little crowded

Family_with_children

4/10

Poor

21 Jun 2026

Oscar Antonio Valladares

The “all inclusive” deal is not worth it. The specialties restaurants were not working, except for the italian one, which had a huge line every night. We decided not to use it and go outside for dinner. The pool was not properly cleaned. It had some broken tiles as well. We reserved two rooms. One of them had a water leak when we arrived. The staff was kind and they are trying to do their best but I would not return to this hotel ever.

Family_with_children

6/10

Pleasant

17 Jun 2026

Jose

The whole hotel grounds itself was good but the restaurant staff was short of people in a huge way. Almost 1 hr to get an omelette during breakfast. No good. And so was the rest of the meals just too long to get on top of it. The service personnel were great trying to make up for The rest.

Self

6/10

Pleasant

17 Jun 2026

Arseniy

Overall was a good experience.

Unfortunately, the playground was closed, and 2 restaurants were closed for redevelopment. The patio on the top was frequently closed due to weather conditions, and it is not available during the day, which doesn't allow you to take advantage of the nice view from there.

The food was good, but only a buffet and one restaurant.

The staff was friendly and helpful. Carlos and Janet did fantastic work and helped our family a few times.

Family_with_children

6/10

Pleasant

17 Jun 2026

Clara S

La ubicación es muy buenas la propiedad está bien la playa está muy bien los animadores muy divertidos en especial Joel y Lizet lo único que si cambiaría es la comidad no es muy buena y creo que necesitan poner más variedad en el menú de niños fuera de eso nuestra estancia fue muy buena y divertida gracias a grupo de animación

Family_with_children

10/10

Exceptional

13 Jun 2026

DEREX

The staff was excellent and makes for a very positive experience.

Family_with_children

6/10

Pleasant

13 Jun 2026

Daysi

Unfortunately we found cockroaches in our bedroom on multiple occasions. And the staff was not very friendly. I have gone to numerous resorts in Cancun but I would not recommend this one, especially if you’re traveling with little ones.

Family_with_children

8/10

Excellent

11 Jun 2026

Jerry

First time going to Cancun with family of 5 location of the hotel was perfect cross the street from the mall. Rooms were clean staff was friendly. What else can you ask for when on vacation.

Family_with_children

10/10

Exceptional

04 Jun 2026

Francisco Martinez

Todo muy bien

Family_with_children

8/10

Excellent

01 Jun 2026

Kenisha Tamika

The staff spoke and comprehend very little English; I get it’s a Spanish speaking country; at least one person should be proficient. That’s my only complaint. Everything else was awesome. I liked the reusable bottles for water instead of single use. Would prefer the bottles be just for the guest as souvenirs instead of reusing for newer guests.

Family_with_children

2/10

Poor

01 Jun 2026

Supreet

Worst trip and all inclusive I’ve been to. Food was disgusting.

Friends

6/10

Pleasant

30 May 2026

Micheal

The hotel was overall 3stars in my opinion, the room was kept clean and there was daily maid service. The staff was very friendly and helpful. The main dinning option is the buffet for breakfast, lunch and dinner. The food was 3 out of 5, some things were very good and others not so much. The special menu table were great though, like taco station, stir fire, and tostadas etc. The beach area was great with plenty of chairs and umbrellas which was clean and wide open. For my first all-inclusive hotel I would give it 3stars. But for the price it was not a bad place, and the staff were great.

Family_with_children

10/10

Exceptional

27 May 2026

Alexander

It was easy to check in and

10/10

Exceptional

23 May 2026

Patrizia

We had reserved the honeymoon room and were quite happy. The room was clean, bright and comfortable. The balcony had a gorgeous plunge pool/tub and amazing view of the SkyWheel across the street. Our personal concierge, Jenny, was fabulous. She was incredibly attentive and included some extras for our celebration.
We have been to at least 6 different resorts in Cancun and I can honestly say this was the best one so far - especially with it being the low season.
The only real downfall was that there were families on the same floor as us and when the younger kids would be playing in the halls and yelling, we could hear it in our room.

Partner

8/10

Excellent

23 May 2026

Susana

We enjoyed our stay. Hotel was clean. Food was good. Staff was super nice and helpful. Beach was wonderful. Would stay here again.

Family_with_children

8/10

Excellent

21 May 2026

Adekunbi

Friendly staff. The food is great

Family_with_children

4/10

Poor

15 May 2026

Pedro

I called for maintenance on our fridge because it wasn't freezing, since either was melting all the time there was water in the floor, my 3 years old boy was walking around it and he slipped and hit his head, i called the staff twice on it and nobody gave us support. I was really disappointed since I have stayed there a few times and it was always a great experience, but this time it was just really bad bad experience.

Family_with_children

10/10

Exceptional

15 May 2026

Aeja

Our room stayed clean, all the staff was very nice and friendly.

8/10

Excellent

12 May 2026

Amy

Many restaurants and bars were closed. Food at buffet not so good. But breakfast is good love the egg guy! Have been there many times and was a little disappointed but still had a good time.

Family

8/10

Excellent

11 May 2026

richard

This was our second day at this hotel resort, everything was very clean and the people work there are so friendly, the only downside was that they only had one specialty restaurant open and the buffet. Also, the bar by the pool for the adults was closed. But they do have somebody to bring you drinks. We must say that the beach area around the sun chairs wasn’t kept very clean, lot of garbage in the sand.

Family

8/10

Excellent

07 May 2026

parshuram

Food can b better .

10/10

Exceptional

06 May 2026

Rosemary

I love everything about my stay 💗

Family_with_children

6/10

Pleasant

06 May 2026

carlos

I believe if you like simple this is it,great location. Not a lot for kids, staff is like a card flop.. you get some great ones nice attention and some terrible ones. I believe the food was tasteless. And not a lot for kids. Everyday was the same thing. But like I said it does have a great location to walk over to the mall.. and rooms are nice.

Family_with_children

6/10

Pleasant

05 May 2026

Mario

el staff muy buena atencion especialmente Javier, Adrian y Agustine.

Family

6/10

Pleasant

27 Apr 2026

Douglas

Very ok place…

Family_with_children

6/10

Pleasant

25 Apr 2026

Debra Renee Johnson

The staff were friendly, fr9nt desk very good. Waiters were very good.

Friends

2/10

Poor

24 Apr 2026

Yuridia Lizeth

The staff are very rude, we ask for a coffee and they deny it because is only for members, they treat you better if you leave 5 dollar o more tip, and the people the try to selling the membership if you said no thank you the treat you very disrespectful, I never will back to this hotel, we pay for our stay we do not deserve be treated like that, was thinking to become a members but after this experience of course not

Partner

10/10

Exceptional

23 Apr 2026

Md Mamanur

Services was excellent for all steps

Family_with_children

10/10

Exceptional

17 Apr 2026

Beatriz

10/10

Exceptional

17 Apr 2026

Andrea Larese

Good location.

Family_with_children

6/10

Pleasant

12 Apr 2026

Elizabeth

2 pools, beach access, all inclusive. Clean property.

Family

8/10

Excellent

07 Apr 2026

Austin

Internet would come and go
Food is okay
Not all of our light switches were working in our hotel suite
Definitely enjoyed their drinks and the beach most
Also the outdoor room jacuzzi was a nice touch!

Family_with_children

4/10

Poor

07 Apr 2026

Vannessa

Buffet food was horrible ! Apart from that reserving a restaurant is like trying to win a lottery , never come back here . Pool waters were discussing .

Family_with_children

6/10

Pleasant

06 Apr 2026

Pilar

The food is super basic and not what expected. Restaurants were not good

2/10

Poor

04 Apr 2026

Genadi

There were jo activities for all ages, the breakfast in main buffet was very poor quality.

Self

10/10

Exceptional

03 Apr 2026

Glen Richard

Highly recommended! The staff treats you like royalty!

6/10

Pleasant

03 Apr 2026

Jeffery

Activities were limited. Breakfast is the best meal, other offerings are average

Family_with_children

8/10

Excellent

03 Apr 2026

Yatzari

Super beautiful and safe stay we were right infront of the mall! Could easily walk over to buy last minute things. Our room had a private hot tub and balcony which was beautiful (we stayed in the honeymoon suite). only thing was the staff kept knocking to ask us if we were okay? We were sleeping and woke up to them knocking & asking if we needed anything. Which in my opinion was weird & wasn't necessary.. This happened 3x. Not sure if they just wanted to see if we were there or not. Other than that the room was nice. We didn't get to try out the food but the private beach & pool were nice as well!

Partner

10/10

Exceptional

01 Apr 2026

Nissrine

There was activity for all ages , we enjoyed the fresh buffet breakfast, the room were cleaned well every day and fridge stuffed ,and New towels , we enjoyed the Neon party, karaoke, fire show, Latin dance, Mexican show, free Massage, water activities , foam party, basketball, volleyball, the hard working stuff, and location across from La IslA Mall , . Thank you Juan Carlos for finding my kids AirPod Case, and the sweater, thank Janet for asking if we need anything. That’s our second visit for the resort.

Family_with_children

6/10

Pleasant

30 Mar 2026

Yipsy

Can be better

8/10

Excellent

29 Mar 2026

Nicole

This property was nice and in agreat location. This is probably the best beach in Cancun. There are 2 pools, one is adults only, and both small. They didnt seem too crowded though, i think most people are on the beach. The staff was very nice, but unlike other resorts we have been to, their English was not great. The ac was not very cold, and we did get someone to fix it with my 9th grade spanish skills. It still was not very cold but i think they may have it set at a certain temp. With 4 people in a room it was warm to sleep. The beds were very hard. The food was not great but we were not able to make a reservation at any of the restaurants so it was the buffet almost everyday. Breakfast was ok, there is an omelet station, breads, yougurts, cereals and then random dishes. For lunch and dinner, there was also a limited selection. The kid corner was hamburgers or spaghetti. I have a very picky eater. We were invited by one of the servers, Didier, to the mexican restaurant. The food and service was excellent. After being there a few days, some of the staff recognized us and took care of us. We also ventured acrossed the street to a few restaurants. Those were pricey but we saved alot on the price of the resort so we broke even.

Family_with_children

4/10

Poor

25 Mar 2026

Jasmine

We had a disappointing experience at this hotel. The staff at the restaurants were rude and unwelcoming, which really affected our stay. We had to wait in a very long line just to make a reservation, and even then, our family of 14 couldn’t be seated together—we were split up across different tables, which was frustrating.

The buffet employees were kind and helpful, and that was one of the few positives. However, the restaurant staff overall had poor attitudes and lacked good customer service.

At the pool, there were no waiters coming around to take drink orders, so we constantly had to go to the bar ourselves.

Overall, we expected much better service and organization for a hotel like this.

8/10

Excellent

23 Mar 2026

youngmi

Overall value for money. Shower water pressure very week and bathroom smells bad.

Family

6/10

Pleasant

23 Mar 2026

Tiffany Jo

Rooms clean, fridge filled daily , WiFi spotty at times

Family_with_children

8/10

Excellent

21 Mar 2026

Nikolle

Clean room everyday housekeeping made the place amazing. Although a very strange odor. Staff was very kind and property was well maintained. The beach was perfect. This is amazing beach area. Wish there was a hot tub though.

Family

6/10

Pleasant

19 Mar 2026

Ali

Everything is average

10/10

Exceptional

19 Mar 2026

Émilie

Nice and comfortable rooms!! Buffet was excellent ! Good a-la-carte restaurants ! Activities for families were extra ! Small resort and it made all the difference! Kids and adults had a lot of fun !!

Family_with_children

8/10

Excellent

18 Mar 2026

Timothy

We had a good stay. This is a basic all inclusive stay. Not a lot to do but the entertainment group worked very hard to get people involved and to make it fun.

8/10

Excellent

18 Mar 2026

Rowena Adoptante

The room we got has water leaking from the ceiling where the air conditioning is situated. Although a maintenance guy came to fix it, not a day later, another side of the ceiling started leaking again so we just use the trash can to catch the dripping water. While checking in, I requested for a shower cap but the attendant says they don't have those and suggested buying one from the pharmacy across the hotel - and to our dismay there isn't even a vanity kit in our room considering this is an all-inclusive 4-star hotel. In fairness, the room has a fridge with soda/pop and beer cans free of charge and they refill it each day (when they are consumed). The phone is not even hooked up and apparently, a third party is responsible for fixing the phone up for the hotel and would only arrive on certain days to handle issues. So we have to go down the lobby each time we need something since there is no phone to use. Fortunately, a housekeeping man came by and hooked up the phone for us on our second day so all is good after awhile. Wi-fi is average and almost everyday, we have to sign in our name and room number to get connected to it.
One good thing to note is that everyday your room is getting cleaned but some days, the number of towels keep diminishing. Like on our second day, our used face towel was not replaced back - so we have to ask for them again.

Family_with_children

8/10

Excellent

18 Mar 2026

Kristi Pauline

Our room was awesome! Very well kept, lots of space, nice bathroom and showers! Rooms were very well cleaned each day! Downfall for the room were very hard beds. Kids pool and activities were good for young children. Advertising for events and activities were poor, didn’t often know what was going on in the resort. Buffet was not great for lunch and supper, not a lot of options. Munchies grill was a life saver for the kids! Gustavo working in the buffet was very friendly and kind! Most other times staff didn’t engage much and were not overly helpful or friendly. Great location- right across the street from a huge mall with lots to do! Beach was nice, beautiful sand.

Family_with_children

8/10

Excellent

16 Mar 2026

Jazmín

We love the hotel its very nice and clean. The only thing they should improve on is the food at the buffet area they need more variety.

Family

8/10

Excellent

16 Mar 2026

Amber Rae

Pros: kids water slide area, having separate restaurants, beach was amazing, having a fantastic mall (La Isla) right across the street, grounds were beautiful. Loved burger shack by pool for cheesy fries, hot dogs during the day. Starbucks across the street. Staff was very friendly. Absolutely BRING LIFE JACKETS for your kids 10 and under. Ocean was red flag the entire week we were there and with life jackets they floated back and forth. If you don’t bring them, don’t plan on looking away for a second. Piñata for kids and Mexican dance was fun.

Cons: constant selling of beach vacation, necklaces, hats, etc., having to wait in line at 3:45 to make dinner reservations, buffet. If you do go to the mall (which is worth a trip), you will get hounded to sign up for activities. No iced coffee at hotel. No room service. Rooms a little outdated but were big and we had plenty of room to spread out in 2 separate rooms.

***Buffet was good for breakfast but very average for lunch/dinner. It was fine for my kids 10 and under but for us adults, teen, we didn’t like it that much. Other 3 reservation restaurants were all very good.***

Overall was a good stay for our family of 6!

Family_with_children

10/10

Exceptional

15 Mar 2026

Patricia Gail

My wife and have been here over 20 times, great place, location , beach. No its not a high end facility, but they treat you like its a high end facility.

10/10

Exceptional

15 Mar 2026

Jose Guadalupe Canelo

Todo el personal de hotel park royal, tubers un excellent Costumers serving, las installations muy limpias el cuarto, las playas todo todo excelente THANKS YOU GUYS FOR Everything

Family

4/10

Poor

12 Mar 2026

Yessica

I decided to pick a higher end hotel this time thinking it would exceed my expectations however I was suprised with how bad the customer service is!! Upon arrival staff at the door to the front desk is not friendly nor welcoming. They speak to you as if you are being an inconvenience to them. After check in our room had many broken things- the phone, the shampoo and hand soap dispenser and as it began to get dark cockroaches began to come out. We killed over 10 of them. The room we were in was noisey as it was next to the elevator and a service room. They do not offer concierge service nor food room service. I rented a full size crib from Babyquip and had it delivered to hotel. The hotel refused to take to our room and we had to carry it. After requesting a new room, they moved us to a downgraded room with only 1 bathroom. We were a group of 3 kids and 3 adults so 1 bathroom was not okay. Plus this is one of the main reasons I reserved here. For an entire day of our vacation I dealt with moving rooms 2x and they kept telling us to go back to front desk at 2pm and then 3pm. Such a waisted day of my vacation having to deal with this. They finally did move us rooms to another that was like the one I reserved. The food is bland- no taste. The waiters at the buffet are not friendly. The person seating people at the entrance of the buffet is also very unfriendly. Everytime I'd ask for a high chair they said they would bring and never would. I found myself requesting it numerous

Family_with_children

2/10

Poor

10 Mar 2026

teresa

I got a family suite with terrance and lagoon view but our suite was on the way bottom and had no view just trees. During check in we waited outside the room for an hour having to walk back and forth for help because our keys did not work.The rooms were dated and staff were not very friendly. The food was terrible and the same thing was served every morning. Needless to say i paid more money to stay at the resort and it was awful andI will not be returning.

Family_with_children

10/10

Exceptional

08 Mar 2026

Matthew

Our room was AMAZING! Perfect beach view in the ocean front family suite and it was impeccably clean. Couldn’t have asked for a better week in the sun!

Family_with_children

10/10

Exceptional

07 Mar 2026

Mridul

It was a fantastic vacation with kids. Good clean hotel with friendly helpful staff.

Family_with_children

6/10

Pleasant

05 Mar 2026

Dmitry

The room was big, the furniture a little old. Not so bad.

Family_with_children

10/10

Exceptional

02 Mar 2026

Jose Refugio

Love this place every thing about this place was amazing. Super clean the food was delicious and the staff was great.

Family_with_children

10/10

Exceptional

02 Mar 2026

Yedid

Buen hotel, excelente servicio

Family_with_children

6/10

Pleasant

01 Mar 2026

CHI CHUANG

Reserve Restaurant service it poor I wont go there again

10/10

Exceptional

28 Feb 2026

Szilvia

We traveled with two small kids (2 and 5), and everyone had a great time. The family suite was much more spacious than expected. The room service quickly set up sofa beds for us after one call, and even when there was water leaking into the room, the handyman fixed it while the kids enjoyed the beach. The kids very much enjoyed the terrace pool, the warm sea and the very fine sand. There is a shopping mall right across the street with a ferris wheel. The kids pool has multiple water slides that kids at different comfort levels and heights can enjoy. Small kids get hungry at random hours and there was cooked food and very delicious fruits available all the time. The adult pool was a bit cold and no available sunbeds at the beach. We mostly dined at the buffet which was fine, everyone's taste was satisfied. Bring your $1-$2 bills otherwise you don't get any alcohol in your drinks. The staff was very friendly and warm even when we forgot to bring money for tips. You can tell they have been working in hospitality for a long time, they take of you so well.

Friends_and_family Family

8/10

Excellent

27 Feb 2026

Amanda Kay

This resort is absolutely the cleanest one we have ever been to, and has the nicest workers all around.
My only complaint is the the lobby bar has an espresso machine but doesn’t open until 11, this really should be open at at least 7am for coffee.
We loved the beach and I loved doing Zumba everyday!!
Also the food is spectacular, anyone who doesn’t like their food has to be crazy.
They even had beet juice a few mornings and the restaurants have great food also!

Family

8/10

Excellent

26 Feb 2026

Jose

All was really nice, food and drinks were good.

Family_with_children

8/10

Excellent

23 Feb 2026

Janet Marie

We just returned from a seven day trip with 12 other family and friends. The staff was excellent in all respects. Great bar tenders, wait staff, and housekeeping. Everyone was very friendly. We had little children with us and the kids pool area was great. Big beach and it was beautiful. In order to make reservations for restaurants you need to go and stand in line before 4 pm. While that is a draw back we were able to make reservations at all the places we chose with good time slots. Closer bars to the kids pool and beach would have been nice and the water in the pool needs to be WARMER. There must be chillers because it's way to warm out during the day and the night to have a pool that COLD. Also would have preferred a balcony (there are not very many at all.) But other than that we had a wonderful time at the Park Royal Hotel.

Family_with_children

6/10

Pleasant

20 Feb 2026

YUNJONG

Overall, it's clean, but the facilities feel dated. The staff are friendly, but they don't tell you how to make restaurant reservations or ask for bedding service in advance; you have to ask for answers. Besides the Italian restaurant, there aren't any good restaurants. The buffet restaurant, which is the most popular, doesn't offer much. The menu needs urgent improvement.

Family_with_children

8/10

Excellent

19 Feb 2026

Bruce

Lived up to what my expectations were

10/10

Exceptional

18 Feb 2026

Rebecca

We had a family suite with balcony. Was great to share as a couple and a single adult - 2 full baths. Buffet was really good. Only went to Italian à la cart which was decent. Great service. Everyone very happy to welcome Canadians. Was a great accessible family resort.

Family_with_children

8/10

Excellent

18 Feb 2026

Jennifer

Staff were very friendly

2/10

Poor

17 Feb 2026

Nancy

Don’t ever stay in this hotel they steal your belongings. They stole 2,000$ out of our luggage. And then we went downstairs to tell them and ask for an explanation all they said is they would investigate and give us a call.

Partner

8/10

Excellent

13 Feb 2026

Tatiana

Good service. Food and entertainment.
Small pools.