Name: InterContinental Presidente Cancun Resort
Address: Blvd Kukulkan Km 7.5, Cancun, 77500, MX

InterContinental Presidente Cancun Resort

Cancun (and vicinity) · Mexico

Blvd Kukulkan Km 7.5View location

100 reviews shown

10/10

Exceptional

16 Jul 2026

Adam

Nice hotel but a little pricey for what it is.

Self

10/10

Exceptional

15 Jul 2026

Hale

🙏

Family_with_children

10/10

Exceptional

14 Jul 2026

Anup

Great place to stay with family , nicer beach and everything was nearby

Family_with_children

10/10

Exceptional

10 Jul 2026

Evelyn Binder

Fantastic destination!

Family

6/10

Pleasant

06 Jul 2026

Leticia

Great location but unfortunately the ocean had too much sargassum.

Family_with_children

6/10

Pleasant

04 Jul 2026

carolina

The kindest staff in a hotel you were ever find! However, do not recommend to stay here if you don’t like hearing or seeing kids. Also, if you’re used to staying at Intercontinental elsewhere in Continental Europe or the US it will not be up to the same standard.

Self

10/10

Exceptional

02 Jul 2026

Vishal

It has a great beach.

Family_with_children

10/10

Exceptional

01 Jul 2026

Rocio

The place is perfect the employees are wonderful

Self

6/10

Pleasant

01 Jul 2026

George

Don’t go now, you can’t use the beach.

Partner

8/10

Excellent

30 Jun 2026

Kenia

Necesita remodelación,pintura,chequeo de los detalles,la mueblería de las habitaciones no están en buenas condiciones,la atención y los servicios excelentes,recomiendo el desayuno incluido,muy variado.

Family_with_children

10/10

Exceptional

30 Jun 2026

Ana

Everything in the hotel was great except the beach.

Family_with_children

10/10

Exceptional

28 Jun 2026

Mohamed Asim

Great experience and my second time staying here in three years. It was an even better experience than during my first time because of my more restaurants and better facilities.

Family_with_children

6/10

Pleasant

28 Jun 2026

Wouter

As a five star hotel the Intercontinental Presidente Cancun resort is alright but not to the level you expect for five stars: upon arrival there was no bottled water in the room, something that is standard in Mexico. We had to ask for it and wait for someone to bring some bottles. The curtains are simple roller blinds that don't block much light. No blackout curtains so you will wake up with the sunrise at 6 AM. The elevator feels like a service elevator (we seriously though we were in the wrong elevator for a moment): small, ugly, and clunky with a noisy fan. The AC in the room kept starting and stopping with a 10 seconds interval on-off-on-off. I booked and paid for an Ocean View room: the view was the roof of a building with a sliver of ocean half a mile away (I complained and they said that in their system this was marked 'ocean view' but they did offer 20% discount on a spa treatment). We were only there for one night, our last night in Mexico; I won't be staying there again.

Partner

10/10

Exceptional

27 Jun 2026

Li Ping

The room was clean, the restaurants were nice. The food was good and delicious, we really enjoyed the beach and the pool

Family

8/10

Excellent

26 Jun 2026

Gloria

Everything was excellent, and the hotel is very well located. Nevertheless, we couldn't swim or visit the beach because of the.sargassum Terrible!! The hotel was very good

Family_with_children

10/10

Exceptional

22 Jun 2026

Sue Joan

Staffs were sweet and the way they cleaning and maintaining property was impressive.

Family

8/10

Excellent

22 Jun 2026

Dionisio

Everything was excellent, the hotel is very well located clean and nice. The staff is very kind. The only problem is the seaweed because we weren't able to swim or be on the beach. And it smells terrible.

Family_with_children

10/10

Exceptional

19 Jun 2026

Taicha

Everything was beautiful, staff was friendly. A great stay!

Partner

6/10

Pleasant

17 Jun 2026

Carlos

Nos quedamos sin agua en la habitación, no tuvimos aviso oportuno de la situación, nos complicó / atrasó los planes de la mañana y la salida hacia el aeropuerto con la familia. Por lo demás, la experiencia fue muy buena, un lugar relajante y familiar.

Family_with_children

8/10

Excellent

17 Jun 2026

Mikaela

The hotel is very nice and the staff is wonderful but their pool lounge chairs are very sub par. Also no waiters really to help with drinks pat the pool or beach and no music. Seemed very boring. We needed to go to other hotels for pools. Also the beach is clean on the sand but the ocean is FULL OF SEAWEED and NOT SWIMMABLE. The rooms are great.

Family_with_children

10/10

Exceptional

17 Jun 2026

Obiageli

Excellent

Friends

10/10

Exceptional

12 Jun 2026

hardeep

Amazing everything

Family_with_children

6/10

Pleasant

11 Jun 2026

Mery

Los empleados no son buenos en comunicación, no hay mucha variedad de comida.

Family_with_children

8/10

Excellent

11 Jun 2026

Phillip

Very nice, quiet atmosphere. Staff was extremely nice. Good food options. Great view (Both the ocean view room, and the outdoor areas). Downsides: Very little sound-proofing between rooms. Ice machine on our floor didn't work. Towels had an odd smell. (Room in general did not smell great upon entering for the first time). Overall, would definitely go again.

Partner

10/10

Exceptional

11 Jun 2026

MANUEL

Great stay again!
Everyone in all different departments of the hotel is friendly and kind.
Concierge service is always prompt and reliable.
The epitome of service is Martiniano on the beach/pool service.Outstanding!
Thank you once more for the great memories,
Looking forward for our next stay!

Family

10/10

Exceptional

10 Jun 2026

Andreea I

The hotel has a very lovely pool and beach amenity, with many restaurants, bars and spots to hang out. It is a very nice, well maintained hotel. We only had one night, and had a great time at the pool. The water is warm and pleasant. There is a very short walk between the pool and the beach, and there is plenty of shade with trees, which is appreciated. Would love to return here for an extended stay.

Family_with_children

2/10

Poor

08 Jun 2026

jiedong

就是骗子

Family_with_children

10/10

Exceptional

07 Jun 2026

Ayman

Overpriced but great location

10/10

Exceptional

06 Jun 2026

MANUEL

R erything great from srrival to departure.
Thank you Fidel at concierge team, amazing as always.
Fredy sommelier and everyone at The F &B.
I mention this to the beach time but looks like they are not that experienced: THE QUAD USED TO REMOVE SARGASSUM HAVE TIRES TO INFLATED.
Deflate a little more , make them softer and Quad with trolley will move easier on the sand without need to pit those horrible wooden boards on the sand.Looks horrible! This is a 5 star hotel.
I did off road many years and sand can be teicky , ask me next time .
Manuel Fragoso

Partner

10/10

Exceptional

05 Jun 2026

Laura

This place is an absolute gem. The property is gorgeous from every angle, with an elegant and impeccably maintained atmosphere. While some of the rooms are a bit older, they are comfortable, and the stunning views more than make up for it.

The pools are fantastic, the grounds are beautiful, and the service is truly exceptional. Every interaction with the staff was warm and attentive. I am completely enamored with this place and would gladly return again and again.

Business Family

6/10

Pleasant

01 Jun 2026

MEHMET

Older and overpriced property.

Family

4/10

Poor

31 May 2026

Jaime

One night I was in the pool when the supervisor came to take me out, arguing that the closing time had already passed. The interesting thing is that at least six different workers had given me different pool closing hours. I suggested that the supervisor inform all his workers of the correct closing time to avoid this type of incident in the future. Unfortunately he got upset.

Family_with_children

10/10

Exceptional

29 May 2026

Alejandra

Beach is beautiful at this hotel. Food is pretty good as well. Room and bathroom were a tad small and towels had a funky smoky smell but the pool, staff, beach and all else make up for it. We’d happily stay here again.

Family

8/10

Excellent

26 May 2026

Marc

Beautiful property, a little dated but well maintained

Partner

2/10

Poor

24 May 2026

Wallace

Terrible

Family

10/10

Exceptional

24 May 2026

Luz

This was an amazing stay. I’ve never stayed at a place where staff were so attentive! Gustavo at the Caribbean Restaurant was so nice there during our breakfast everyday. He was always so helpful also with questions we had about visiting places or getting to places around Cancun. The pool was amazing and the beach proximity. It was the perfect water for our 3 year old. I will definitely stay here again when in Cancun. But one thing I recommend, the refrigerators should be cooling. Ours did not and I did report it and it was not fixed. Other than that, it was amazing. The resort is very clean and beautiful and in an excellent location.

Family_with_children

10/10

Exceptional

21 May 2026

Susanna

Beautiful property, beachfront is most likely the best you will find in Cancun, the property is a perfect size, not a party hotel so perfect for families and couple looking to relax

Partner

10/10

Exceptional

18 May 2026

Craig

Very pleasant stay with attentive, positive staff

8/10

Excellent

17 May 2026

martin

Nice bed, shower, linens, breakfast, beach. No Netflix or others.
Swimming area in the ocean not as pristine as in past years, { been here 5 times }.
A/C coolant valve was turned off so first night was too warm in room. Solved. Internet code not available in room so had to go to front desk for it.
Overall the place could be better managed, more attention to detail and better organized. We did discuss with management and offered solutions, not just complaints.
Overall, we always enjoy our stays here. Went out for dinner and was shocked at the prices and quality/quantity.
One can eat/drink at the hotel rather than other places for about the same.
Our last night we were unaware of a Dinner Barbecue Buffet. The management could \"sell\" their place better.
Transfers to and from shopping and the Airport were trouble free.

Partner

6/10

Pleasant

15 May 2026

Lorna dela

I thought the beachfront quality was beautiful.
It was not~

Self

6/10

Pleasant

15 May 2026

Seong Eun

Showering is poor. Water pressure is weak.
Water doesn’t drain and smells bad.
Breakfast was good.

Family_with_children

8/10

Excellent

14 May 2026

Stephanie Ann

Beach was clean with plenty of lounge chairs and shade. Rooms were clean and staff were friendly and helpful.

Family

10/10

Exceptional

13 May 2026

Ma.

I appreciated the proximity of the pool, beach bar , and the beach to each other.

10/10

Exceptional

12 May 2026

Amina

The room had the most beautiful view overlooking the ocean and palms, fully equipped bar; best pina coladas and exceptional staff

Partner

10/10

Exceptional

09 May 2026

Lorraine

Lovely resort with true old school Mexican-Latin charm and class! Beautiful piece of property with an ocean front bar and it’s 2 swimming pools and three restaurant! The Caribbean ocean at this location it’s calm enough to really swim. They included BREAST breakfast was wonderful every morning a different choice at the buffet or a freshly made omelette bar. We definitely recommend this hotel.

Partner

10/10

Exceptional

08 May 2026

Cynthia

A Truly Perfect Mexican Escape!

The InterContinental Presidente Cancún exceeded every expectation. The staff set the tone from the moment we arrived — warm, genuinely friendly, and delivering top-quality service that made us feel truly looked after throughout our stay.

The beach is breathtaking: white sand, crystal-clear water with virtually no seaweed, and a calm, swimmable ocean. The resort layout is brilliantly designed, the deck bar sits behind the pool, keeping it intimate and private, while opening up to a stunning ocean view that stops you in your tracks whether you're at the bar or relaxing on the couches.

The food is outstanding across the board. Authentic, lovingly prepared Mexican cuisine at the restaurants, great casual dining at the deck bar, and breakfasts that were a highlight every single day — fresh juices, custom omelettes, pastries, and rich Mexican classics.

The resort is the perfect size, not too large, with beautiful landscaping and every detail carefully considered.
This is the kind of place you come back to.

Highly recommend.

Family_with_children

6/10

Pleasant

08 May 2026

Ana Maria Rebca

An overall average hotel, nothing to be exited about

Partner

2/10

Poor

07 May 2026

Rabaa

My room was full of sand in my bed- sheets where not clean,shower didn’t work - lights didn’t work / staff was rude

Family

10/10

Exceptional

07 May 2026

Judy

Excellent location. Beach was beautiful.. the best hotel I’ve stayed in Cancun.

Family_with_children

8/10

Excellent

06 May 2026

Jose Roberto

Staff was friendly, eager to help. Hotel is kept clean overall. Room had to be cleaned upon entry, improperly prepared but resolved immediately. Hotel had wedding event 2 nights, food service for the rest of the hotel was slow and staff not readily available.

10/10

Exceptional

05 May 2026

Diana

Staff is very friendly

Family

4/10

Poor

05 May 2026

SANDEEP

This hotel should be rated less than 7. I stayed in Marriot last time which is rated lower but that way way better than this. The rooms are small/conjusted, bath room even more so and no balcony for the rooms. They didn't even provide a drying rack. The rooms give you a motel feeling not a resort. The worst part was the restaurant. It's a open restaurant and those black birds were just sitting on the buffet and gabbing food from the pates. So many people had to literally trash their food and the staff was totally okay with it not bothered at all. Very unhygienic.

Family_with_children

4/10

Poor

03 May 2026

Ciaran

We arrived having spent 7 days in Playa Mujeres, 1 day in Isla Mujeres and 3 days in Holbox. This was without doubt the worst hotel and biggest disappointment of the trip.
The check in process was most unfriendly, no explanation of amenities or care for us as guests. We arrived at 2.40pm and could not check in, we were told to sit and wait in the lobby until 3.
The rooms and the hotel in general are really really worn and outdated, certainly so far from the 5 star luxury it aims to claim. It was more reminiscent of a 3 star budget/airport hotel.
Nothing about the place was personal, no staff seemed to bothered by use at check in, lunch, by the pool or at breakfast.
The location is great, on the beach and in the heart of the hotel zone but the road is right outside the single pane windows, no soundproofing even.
All in all it’s fine just not worth the price, the pool is ok, the room is fine but very old and worn/dated, it’s very impersonal service which is the fault of management not the overworked undertrained staff

Partner

8/10

Excellent

30 Apr 2026

Abu

okay

Family_with_children

10/10

Exceptional

29 Apr 2026

Gifty

Beautiful resort with a beautiful private beach. Very clean rooms and attentive staff. I would highly recommend getting the breakfast package - great options each day. Rooms were not soundproof, and no balcony with the room, but overall very happy with this choice.

Partner

10/10

Exceptional

28 Apr 2026

Pamir

Amazing experience. Gonzalo at the bar really took care of us with day service at the beach.

Partner

8/10

Excellent

26 Apr 2026

Gelelawit Yalew

Was not overlooked to the beach

8/10

Excellent

23 Apr 2026

Ricardo

All great

Partner

8/10

Excellent

22 Apr 2026

Janett

Beautiful beach, sand , pool and overall grounds. Buffet breakfast had good variety of items and staff was amazing! Other restaurant food was nothing special to be honest. Drinks at the lobby bar were great and so was the staff! Check in was smooth and staff amazing as well. Rooms are in desperate need of remodeling, but very clean and mattress was very comfortable. My only downside was that had a hard time getting hotel to refund my one night deposit due to having to cancel and rebook again as had to increase from 2 to 3 adults in room. Was definitely a battle. Expedia blamed the hotel and hotel blamed Expedia for not refunding my deposit. Other than this, had a pleasant stay.

Family

10/10

Exceptional

21 Apr 2026

Jose

Beach is fantastic, pools are great. Staff is very friendly and helpful

Family_with_children

10/10

Exceptional

21 Apr 2026

Andrea

We’ve been to several hotels in Cancun, this hotel was very affordable and the service and food was very good the beach was perfect as well

Partner

10/10

Exceptional

16 Apr 2026

oscar

None

8/10

Excellent

15 Apr 2026

Kristof

Beautiful beach area. Great food in Le Cap and the breakfast was amazing. Too many birds on the tables though... We got a room with bad sea view and they changed it for us to a better room... but that one was a bit stinky and had a problem with the bathroom door and the shower. Staff is very slow and you sometimes have to ca reception twice for the same thing.

Partner

10/10

Exceptional

15 Apr 2026

Bryan

Hotel is perfect if you afe planning day trips because you don't need to pay for an all inclussive and they give you a great free buffet breakfast with gorgeous views of the beach.

Family_with_children

10/10

Exceptional

14 Apr 2026

Jennifer

I had a beautiful ocean view and the bar was stocked friendly staff

Family_with_children

8/10

Excellent

14 Apr 2026

Jessica

Rooms nice and spacious and comfy beds. Nice view of the ocean and pool. Lovely food in the breakfast buffet and the pool and beach all really nice. Only thing would be they were very understaffed in the pool bar areas, one person in a busy lunch period. Also I don’t think the reception people are very helpful - my friend was delayed to check in and they failed to advice me that I needed to spend a credit during my stay

Family_with_children

10/10

Exceptional

13 Apr 2026

Tanil

Friendly staff. Great beach. Good food. Cocktails were ok. Even though very friendly the overall service is a little less special than you would expect at a place in this range of quality.

Family

10/10

Exceptional

07 Apr 2026

Juan

Everything perfect except the room fridge didnt cool well enough.

Family_with_children

10/10

Exceptional

06 Apr 2026

Haowei

Good experience, convenient location, friendly staff, amazing beach. It’s sometimes hard to find a palapa, but good experience nonetheless

8/10

Excellent

06 Apr 2026

Christian Andrew

The gym was very nice, as was the property overall.

Family_with_children

10/10

Exceptional

05 Apr 2026

Biswadeep

Excellent resort with incredible food at the restaurants. Vip access through Expedia included concierge check-in which was really helpful. Club lounge access was worth the cost, spread for breakfast and happy hour was good and rotated daily. Kid-friendly with multiple pools and games

10/10

Exceptional

05 Apr 2026

Oscar

Nice property

10/10

Exceptional

04 Apr 2026

Jeffrey

Very attentive staff, great buffet breakfast, excellent location on the beach, and fantastic pools.

Partner

8/10

Excellent

03 Apr 2026

Lisa

This resort is on a beautiful beach, with great rooms and was very clean. Most of the staff was extremely helpful and nice. The serving staff at restaurants was a mixed bag, some quite rude and not interested in giving good service at all, others were wonderful. Restaurants were quite expensive for what was served and drinks just a little too high priced. Beautiful grounds and the beach was amazing with many beach chairs etc the buffet breakfast ($50 US per person) had a great variety of fresh food to choose from. Would return for sure.

Family

8/10

Excellent

03 Apr 2026

Elmurat

Overall, great experience with this hotel. We visited in March. Friendly staff. Nice hotel. Amazing view from the window. The beach was amazing. Nice swimming pool, my kids loved it. Always enough towels and sunbeds. Very clean beach. We loved the breakfast, a lot of food, and super tasty. Amazing food from the restaurant for lunch and dinner. Because my kids are picky eaters, I asked the restaurant to cook penne with butter; they agreed, and my kids loved it. Staff at the hotel suggested a couple of activities outside the hotel, and we tried them and liked them very much.
The only thing that I didn't like, the room could be a little cleaner; there was dust in the corners of the room, and under the beds.

Family_with_children

6/10

Pleasant

02 Apr 2026

Nisha

I stayed at this resort in Cancún and had a generally pleasant stay, but there were a few things to be aware of.

The room itself was great — spacious, clean, and comfortable, with everything I needed. The property also has direct beach access, which was a highlight, and a small pool area that was nice for relaxing.

However, I was disappointed to find that food was not included. It was described as more of a “European-style” resort, but this wasn’t very clear beforehand. When you think of a resort in Cancún, you often expect at least some form of all-inclusive or dining options included, so this felt a bit misleading.

Compared to other resorts I’ve stayed in, this one felt quite basic in terms of amenities and overall experience. While the beach and room were good, it lacked the full resort feel, particularly on the food side.

Overall, a decent stay if you’re mainly looking for a clean room and beach access, but don’t expect a typical all-inclusive resort experience.

⭐ 3/5

10/10

Exceptional

31 Mar 2026

Alison

Beautiful white sand beach, property is older but in excellent condition, some of the newer properties would have had to choose less desirable beachfront, nice client clientele, away from the rowdyness at some of the all-inclusives.

Family_with_children

8/10

Excellent

28 Mar 2026

david

Issues with room keys not working and wifi connection not working, apart from that it was a good experience

Partner

10/10

Exceptional

28 Mar 2026

Robert

Friendly, relaxed environment with a terrific beach with plenty of comfortable seating. Excellent and varied dining options.

Partner

10/10

Exceptional

28 Mar 2026

Fidela

The room is always clean, staff was great, nice bfast, only thing, the gabage bin is too small i wish it was a bit bigger so it wont be full after only drinking coffee.

Family_with_children

10/10

Exceptional

24 Mar 2026

Qemari

They were very nice and the welcoming.And I liked how close it was to the beach

Self

10/10

Exceptional

22 Mar 2026

Silvina

Beach is excellent - overall great value. Did have noise in hallway several nights woke us up at 2:30 and 4am and door is not sound proof. Overall I would recommend though. Airport shuttle that hotel arranged did not show so bellman was helpful to get us another after waiting 25 minutes.

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Sunil

The lady who checked us in didn’t give us any information about the perks of booking a suite, like access to club rooms, happy hour etc. it was like pulling teeth. This is after spending thousands of dollars. Will never stay here again.

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Stacy K

Plenty of seating at the beach and no issue getting beach towels. In my opinion the restaurants are overpriced, $510 mexican pesos for buffet breakfast per person and paid $90 CAD for 2 simple entrees, burger & fries and a pesto pasta. Wasn't expecting to pay more in Mexico to eat out than in Canada but I guess these are the going rates at hotel restaurants in Cancun.

10/10

Exceptional

21 Mar 2026

Vincent Philip

Wow! Travelling with family and stayed for 6 nights. Can’t imagine how it could have been better. Restaurants were incredible, pools awesome and beach like the postcards!

Family_with_children

10/10

Exceptional

19 Mar 2026

Kim

We were upgraded on arrival to a bedroom with a large outdoor terrace with sun loungers and palm trees. The bedroom was very spacious and light and the design of the room and bathroom and wardrobe area was excellent. The hotel facilities, lobby, reception and pool areas are all very well presented and well maintained. The location of the hotel is in a bay on a lovely stretch of beach and is a 15 minutes walk from shops, cafes and restaurants. The hotel staff are very welcoming and professional. We had a bed and breakfast package and the breakfast choice was first class. A special mention for our maid, Reyna, who cleaned our room (103) every day and was always smiling and cheerful. We would definitely stay at the hotel again.

Partner

8/10

Excellent

17 Mar 2026

Mary

Overall the property was great. While I could hear traffic from my main floor bedroom, the pool & beach areas were a little quiet for my standards. (I was expecting some entertainment but it was non-existent here.) Breakfast was awesome with variety & healthy choices too. The beach was the highlight! Awesome, clean beach.

6/10

Pleasant

16 Mar 2026

Randy

Once you walk into a hotel, you expect to be treated with respect and courtesy. Unfortunately, our experience at the front desk was extremely disappointing.

John, the front desk clerk, did not acknowledge us when we arrived and came across as rude and dismissive. Instead of helping, he seemed uninterested in assisting us and disregarded our concerns. We explained that we had a reservation made through Expedia, but he repeatedly insisted it was impossible because there were no rooms available.

This was simply not true. After checking again, we confirmed that there were actually three rooms still available, including ours, which had already been confirmed. Despite this, John brushed us off and continued ignoring us while staring at his computer, offering no effort to resolve the situation.

Customer service is essential in the hospitality industry, and unfortunately this interaction lacked professionalism and basic courtesy. Someone in that role should be able to treat guests with respect and handle situations calmly and efficiently. First impressions matter, and sadly this one was ruined.

Thankfully, Alejandra later stepped in, located our reservation, and quickly resolved the situation. Her professionalism and willingness to help made a big difference and turned around what had started as a very frustrating experience.

10/10

Exceptional

11 Mar 2026

Margarita

A very nice and clean hotel, excellent staff, very good breakfast. The beach area was great.

Family

10/10

Exceptional

09 Mar 2026

Johanna

I have visited Cancun numerous times and have experienced a variety of resorts, but I cannot recommend this hotel enough. It has been, by far, the best experience I have had in Cancun.

The rooms are clean and spacious, and our suite had a beautiful view of the beach. The food was excellent at both restaurants, and the private beach is absolutely beautiful. The amenities are wonderful, but what truly makes this hotel remarkable is the staff and their exceptional customer service.

Everyone was genuinely kind and attentive, and they truly made our stay an amazing experience. We will definitely be coming back.

Family_with_children

10/10

Exceptional

09 Mar 2026

Stan

Great hotel. Great location. Great and friendly staff.

Friends

10/10

Exceptional

09 Mar 2026

Margarita

This is a very nice hotel, well appointed and comfortable. The beach area is very nice, and the two restaurants we tried were wonderful.

Partner

4/10

Poor

08 Mar 2026

Tracey Ann Mary

Lagoon and city

Family

10/10

Exceptional

06 Mar 2026

Jeanette Felicia

This was our second time staying at the InterContinental Presidente Cancun Resort By IHG. The view was breathtakingly beautiful and peaceful, the property is clean and comfortable, and the staff is amazing! They are kind, friendly, engaging, and willing to speak in English and Spanish as your language skills/comfort allow. My 14 year old American daughter would love to see more food and dining options. But, I was content eating at the restaurant on the beach daily. Five stars across the board! ⭐️⭐️⭐️⭐️⭐️

Family_with_children

10/10

Exceptional

05 Mar 2026

Lovedeep

10/10 - all departments.

Self

8/10

Excellent

04 Mar 2026

Kathy

Staff is great. Room is clean but a little outdated. Spa is definitely not good enough for a 5 star hotel. Small and outdated.

10/10

Exceptional

04 Mar 2026

Sonali

Excellent location. Great beach and views.

10/10

Exceptional

04 Mar 2026

TOMOKO

Clean room, nice staff - room amenities are not always supplied, though.
We stayed on club floor and loved the club lounge especially food and drink services! Highly recommend to stay on a club floor

Family_with_children

10/10

Exceptional

03 Mar 2026

Camilla

the beach area, beach bar and restaurant was great. this part of the beach is amazing and sea is super calm and flat compared to the other side. highly recommend staying here.

Partner

10/10

Exceptional

01 Mar 2026

MAYRA

This resort was excellent in every way. All staff were attentive, rooms nice, clean and spacious. Loved that they supplied water bottles everyday. The place was calm and pleasant. Restaurants on property had delicious food, especially Le Cap, their Sushii menu was amazing. Overall was impressed with the property.

Self