InterContinental Presidente Cancun Resort

Mexico , Cancun (and vicinity)
CANCUN, Blvd Kukulkan Km 7.5
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100 reviews shown

10/10

Exceptional

09 Mar 2026

Johanna

I have visited Cancun numerous times and have experienced a variety of resorts, but I cannot recommend this hotel enough. It has been, by far, the best experience I have had in Cancun.

The rooms are clean and spacious, and our suite had a beautiful view of the beach. The food was excellent at both restaurants, and the private beach is absolutely beautiful. The amenities are wonderful, but what truly makes this hotel remarkable is the staff and their exceptional customer service.

Everyone was genuinely kind and attentive, and they truly made our stay an amazing experience. We will definitely be coming back.

Family_with_children

10/10

Exceptional

09 Mar 2026

Stan

Great hotel. Great location. Great and friendly staff.

Friends

10/10

Exceptional

09 Mar 2026

Margarita

This is a very nice hotel, well appointed and comfortable. The beach area is very nice, and the two restaurants we tried were wonderful.

Partner

4/10

Poor

08 Mar 2026

Tracey Ann Mary

Lagoon and city

Family

10/10

Exceptional

06 Mar 2026

Jeanette Felicia

This was our second time staying at the InterContinental Presidente Cancun Resort By IHG. The view was breathtakingly beautiful and peaceful, the property is clean and comfortable, and the staff is amazing! They are kind, friendly, engaging, and willing to speak in English and Spanish as your language skills/comfort allow. My 14 year old American daughter would love to see more food and dining options. But, I was content eating at the restaurant on the beach daily. Five stars across the board! ⭐️⭐️⭐️⭐️⭐️

Family_with_children

10/10

Exceptional

05 Mar 2026

Lovedeep

10/10 - all departments.

Self

8/10

Excellent

04 Mar 2026

Kathy

Staff is great. Room is clean but a little outdated. Spa is definitely not good enough for a 5 star hotel. Small and outdated.

10/10

Exceptional

04 Mar 2026

Sonali

Excellent location. Great beach and views.

10/10

Exceptional

04 Mar 2026

TOMOKO

Clean room, nice staff - room amenities are not always supplied, though.
We stayed on club floor and loved the club lounge especially food and drink services! Highly recommend to stay on a club floor

Family_with_children

10/10

Exceptional

03 Mar 2026

Camilla

the beach area, beach bar and restaurant was great. this part of the beach is amazing and sea is super calm and flat compared to the other side. highly recommend staying here.

Partner

10/10

Exceptional

01 Mar 2026

MAYRA

This resort was excellent in every way. All staff were attentive, rooms nice, clean and spacious. Loved that they supplied water bottles everyday. The place was calm and pleasant. Restaurants on property had delicious food, especially Le Cap, their Sushii menu was amazing. Overall was impressed with the property.

Self

4/10

Poor

01 Mar 2026

Daniel

We stayed here Feb 14 - March 2 in room 412

Unfortunately, the issues we reported early in our stay — including the dangerously fluctuating shower temperature and the malfunctioning AC system — were never repaired, despite being reported to the front desk shortly after our arrival on February 14.
The shower temperature would unpredictably shift from warm to scalding hot without warning, creating a legitimate safety concern. The AC unit cycled on and off every few seconds throughout the night, making restful sleep difficult.
Additionally, due to a separate reservation extension, I had originally booked a higher-category Club room for our final night. When the hotel allowed us to remain in our existing room instead, I was asked to sign a downgrade acknowledgment, but no refund or adjustment for the rate difference was offered.
I want to emphasize that the front desk staff were consistently polite and professional. However, the lack of follow-through on reported maintenance issues and the absence of any meaningful service recovery were disappointing, especially given the InterContinental brand and the length and cost of our stay.
My hope is that management will place greater emphasis on resolving guest-reported issues promptly and proactively in the future.

Pet

10/10

Exceptional

26 Feb 2026

Dianne

The whole resort was really clean, staff was friendly and the breakfast was fantastic.

Partner

10/10

Exceptional

23 Feb 2026

Marcio

Hotel muito bom, com excelente localização e praia privada.

Family_with_children

10/10

Exceptional

22 Feb 2026

Dardana

Friendly Staff

Family_with_children

10/10

Exceptional

20 Feb 2026

Consuelo

Clean room, great customer service and food

10/10

Exceptional

15 Feb 2026

Roman

Staff was absolutely amazing attentive, helpful and friendly.

Le Cap was supper delicious and the sommelier was precise with his wine recommendations.

The El Presidente hotel beach is the most beautiful in Cancun. Excellent relaxing vibe throughout the resort.

Leisure Family

10/10

Exceptional

15 Feb 2026

Alison

Beautiful room with ocean view. Wonderful beachside location. Great breakfast buffet liked beachside tiki bar

Partner

8/10

Excellent

15 Feb 2026

Kay

Clean room Fantastic beach
Amazing food at Le Cap

10/10

Exceptional

14 Feb 2026

Jesus

The rooms were great and cleaned staff was very friendly no issues at all

Leisure Family

10/10

Exceptional

12 Feb 2026

Monique

Very clean room. Excellent service throughout hotel. Would definitely recommend and go back

8/10

Excellent

09 Feb 2026

Dov

Stuff

Partner

10/10

Exceptional

08 Feb 2026

Carla

The resort was extremely clean, staff were wonderful and the food at two restaurants was very good. I usually stay at larger resorts and it was nice being somewhere smaller. Always room on the beach! I would definitely stay again. The spa was top notch!

Leisure Friends

10/10

Exceptional

08 Feb 2026

Pascal

Wonderful experience to relax.

10/10

Exceptional

05 Feb 2026

Sabia

Marvellous experience

Leisure

6/10

Pleasant

01 Feb 2026

Linda Joy

Reserved a king bed room. Arrived at 8pm and room was still not ready. Waited 35 minutes and then was placed in two queens room instead of King. Stayed five nights and checked multiple times for potential move to king room. Never accommodated. Also hotel wouldn’t honor resort credit advertised in my purchase thru Expedia. And they wouldn’t give me my IHG points as a rewards member because I booked through Expedia.

Business_and_leisure Partner

10/10

Exceptional

31 Jan 2026

roxan

Yes

Partner

10/10

Exceptional

30 Jan 2026

Mark Kimberlin

Everything was good, food at the hotel was expensive . Room and pool area very good.

Leisure Family

10/10

Exceptional

29 Jan 2026

Erik

Amazing staff. View. And amenities!

10/10

Exceptional

28 Jan 2026

Nour

Beautiful resort and very friendly and friendly staff! Loved everything about the resort!!

Leisure Family

10/10

Exceptional

26 Jan 2026

Frank

Quick check-in. Staff at the daily breakfast and happy hour was amazing. Make sure you tip them a few bucks!

Partner

10/10

Exceptional

26 Jan 2026

Bobby

Great beach front

10/10

Exceptional

25 Jan 2026

Carl

Yes, and yes

8/10

Excellent

25 Jan 2026

grace

Hotel was beautiful but very dated

10/10

Exceptional

22 Jan 2026

Dassi

Lovely staff, clean room, beautiful pool and beachfront

10/10

Exceptional

14 Jan 2026

Laura

Room was spacious and clean. They didn't have the room I booked with two beds available which probably deserves 4 stars but they offered other amenities to make up for it.
Food was above average. Great beach.

10/10

Exceptional

11 Jan 2026

Louise I

Staff was great. Pool and beach area were so convenient and well kept. Would absolutely stay here again!

Leisure Family

10/10

Exceptional

08 Jan 2026

mark

clean room, towels provided twice a day (during room cleaning and towel refresh around supper), bottled water every day,... Staff very pleasant and helpful.

Leisure Family_with_children

10/10

Exceptional

06 Jan 2026

Kenel

I stayed here with my elderly parents and two teen boys. We initially did not like our rooms, but after contacting the hotel, they were able to move us. We all had a amazing time! There is something for every age group. The hotel has thought of literally everything to make the trip pleasant and enjoyable. Best of all the beach has very gentle waves owing to it's location on Cancun. We've stayed at other resorts along the main strip, and while those hotels are nice, the waves are very strong and made it difficult (and dangerous) for my children to safely swim in the ocean.

Leisure Family

10/10

Exceptional

05 Jan 2026

Loretta Ho

Every staff member was friendly and helpful. Resort was beautiful and peaceful. Food was good. We truly enjoyed our stay!

Leisure Partner

8/10

Excellent

05 Jan 2026

Fatima Barbosa dos Santos

The room was clean, and the staff are great.

Leisure Family

10/10

Exceptional

30 Dec 2025

Amy

The grounds are beautiful and the club lounge is fantastic. The building and rooms are a little dated but really good value overall.

Leisure Family

10/10

Exceptional

30 Dec 2025

roksana

Originally everything went wrong Andreas bad. The room was not what we were told would be, the night staff at the desk was lying and insisting that our room was not garden view while we were told it was.
However the next day the manager by the name of Alex changed everything. He was very polite. He tried everything he could to help us. He assured us that he will look for a garden view room and as soon as there is an opening he will transfer us there. Which he did! In less than one day he found us a room with a beautiful garden and ocean view.we were so delighted and on top of it the next day he surprised us and sent a basked of fruit and chocolate to our room to make up for any inconvenience that originally we had to go through.
I was so upset the first night that was planning to write a bad review for the hotel but Alex saved the hotel from the bad review and made our stay a pleasant stay.
I highly recommend him to get a promotion or raise!

10/10

Exceptional

29 Dec 2025

shudong

Very clean. The room keeper clean the bathroom and give the towels at least two times a day. Very convenient to go to beach directly and have heated pool, jet tubes. Many beach chairs for free use.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Soma

The property is ideal for families, and has a great spa.

Leisure Family_with_children

8/10

Excellent

28 Dec 2025

José Luis

Excelentes instalaciones de playa

10/10

Exceptional

26 Dec 2025

Adad

Excellent service nice beach. Too short a stay.

Family

6/10

Pleasant

26 Dec 2025

Anas

This is not a 5 star hotel by any means. The hotel needs some serious updating. The room shows quite some wear and tear and the service is average. For the price that they charge, I would have expected a much better service. The curtains are not blackout leading to high luminosity in the morning.
Room service is very average with beds half made. The breakfast buffet is average with very limited choices.
If I had to rate the hotel, It would be less than 4 stars.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Sohaib

Amazing everything! Staff alone made it 5*! Room, restaurants, ambiance... just wow.

Leisure Self

8/10

Excellent

24 Dec 2025

ALPER

It was good

10/10

Exceptional

22 Dec 2025

Vadim

Room is excellent

10/10

Exceptional

20 Dec 2025

John

Excellent Service and private and personable staff - I'd recommend this for its location and the resorts overall quality.

Leisure Friends

10/10

Exceptional

18 Dec 2025

David Andrew

Everything was great as always.

10/10

Exceptional

17 Dec 2025

Mario

Staff was very attentive. Had to wait a few minutes and had the coffee at the coffee station. I mentioned it was cold. She came back with a fresh Americano. Room was clean and ready.

Leisure Self

8/10

Excellent

16 Dec 2025

Jacqueline

Nice view from room. Property amenities good. Lots of little bites in the club lounge. I found it weird that my room minibar was locked. I asked the staff and apparently I had to call to have it unlocked? Never had that experience before. So no access to a mini fridge

Leisure Self

10/10

Exceptional

15 Dec 2025

Leslie

I loved this property. It was great value. They had morning coffee pretty much most of the day and always ice cold water in lobby.

Leisure Self

8/10

Excellent

15 Dec 2025

Not bad. The hotel restaurants could be better

6/10

Pleasant

14 Dec 2025

kosalram

We experienced an issue during our stay on the night of 10 December 2025. Water began dripping from the ceiling and gradually moved towards the bed, causing significant inconvenience.

We informed the hotel lobby around 11:00 PM, but there was no immediate response. As the situation worsened, we had to personally go to the lobby to seek assistance. It took approximately one hour for the issue to be addressed and resolved.

Due to this delay, we were only able to go to bed around 12:00 AM, which disrupted our rest and overall comfort during the stay.

8/10

Excellent

13 Dec 2025

Carol

The property was very well groomed. When we went to our room there was no water, one cup for hot drink, and very little tea. This was all fixed when I called the front desk.

Leisure Family

8/10

Excellent

12 Dec 2025

jun

Good

10/10

Exceptional

12 Dec 2025

Matthew

Rooms were clean although the beds were not the most comfy. Location was fantastic and the beach was the best!!

Leisure Family

8/10

Excellent

09 Dec 2025

Dawn

Room was nice, clean, beautiful scenery. Needs more storage space and a microwave.

Leisure Partner

4/10

Poor

09 Dec 2025

Ming Johnny

Room taken is absolutely deviated from what is advertised. Manager at that breakfast place is rude and so as most of their unattentive staffs. Quite awful experience and definitely not worth the monies.

Leisure Family

10/10

Exceptional

08 Dec 2025

Lucia

They gave us a bedroom on the first floor close to the ice maker room that was extremely noisy, we complained and they moved us to another room.
Loved the beach and the food.

6/10

Pleasant

07 Dec 2025

Shawn

Room was good. Staff courteous. Amenities more Buffett options for family. Portions were very small. More access to concierge for transportation , entertainment, and restaurants seem , seem to far away.

10/10

Exceptional

07 Dec 2025

Ingrid

Beach was amazing. Service and a staff were attentive and conversational. This is our third time visiting Cancun, and our second time staying at intercontinental. My mom loved this hotel because of the quiet area away from the lights and noise, but also it’s close enough if you do get bored and want to walk in the evening to the area for shopping. My mom loved talking to locals in the hotel and it reminded her of home, everyone was nice with good sense of humor. Hotel room had everything you might need, bed was very comfortable and beach view was nice, if you could get a higher view that would be ideal. But who’s staying in their hotel room all day anyways?

Leisure Family

10/10

Exceptional

06 Dec 2025

Mohammed

Excellent service. Staff was amazing and helpful. Specially concierge desk went above and beyond to fulfill my needs. Also both managers on the reception desk understood my needs and helped me to upgrade my room to 615 which was sea view . Had an excellent time with family. Will definitely go back next year

10/10

Exceptional

06 Dec 2025

Vinod

Amazing resort

Business_and_leisure Family_with_children

10/10

Exceptional

05 Dec 2025

Andrey

Great

10/10

Exceptional

04 Dec 2025

Salvador Ruedas

It’s a wonderful & great experiences

10/10

Exceptional

04 Dec 2025

Mark

Room was spotless, the staff was friendly, efficient, courteous, just perfect.

Leisure Family

10/10

Exceptional

02 Dec 2025

Ivan

I much appreciated the room upgrade and courtesy of the staff

10/10

Exceptional

02 Dec 2025

Caren De la

The room was great. Check in was a breeze. The restaurant staff was friendly. The bar staff were busy, busy. The spa service was phenomenal! Sandra and Kristen provided a professional yet relaxing massage that was much needed. I have been coming for years and this place is one of my favorites.

Leisure Family

10/10

Exceptional

02 Dec 2025

esai

Todo muy hermoso la gente súper amable

8/10

Excellent

30 Nov 2025

CHIHYANG

Room was clean but was small and outdated.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Wente

Room is clean, location is great.

10/10

Exceptional

29 Nov 2025

Adi

We loved it from top to bottom

Leisure Family

10/10

Exceptional

29 Nov 2025

Blanca

Everything was amazing, I had a great stay and the hotel and the staff were absolutely wonderful!!!

4/10

Poor

28 Nov 2025

HAROUT

Our reservation was a classic room, however, the room they gave us was for special needs. We told them that we want to change our room, it took them so much time to change our room and we had to stay the frist day in our the room that had bathroom and room amenities that are made for special needs. after we complained, several hours later, they changed our room, the shower in the new room did not work properly as well. we only stayed for 2 nights there and both our days was ruined because of this room situation. and our situation was not taken seriously nor any additional complemntary gesture was provided by the hotel as a compensation for all the incovenience that was caused. what happened was unnaceptbale and basically ruined our trip.

Leisure Partner

10/10

Exceptional

27 Nov 2025

MANUEL

Everything overall was amazing.
Property is in top shape, beach is gorgeous, staff is top notch and the food is delicious.
This is my third time at Presidente Intercontinental and management should be proud of what they have accomplished, 50 years being the best.Thank you

Leisure Partner

8/10

Excellent

27 Nov 2025

MANUEL

Room was ready, staff at reception could have been faster, they move from one computer to another but I guess this was a software problem.I gave my business card to be given to general manager but instead they staple it to my papers which is wrong.
I wanted to have a chat with him.
Besides this, they’re very polite

Leisure Partner

6/10

Pleasant

17 Nov 2025

Mario

Water from the shower was either scolding or too cold. Maintenance folks could not fix it.
Surprise resort fees were added that were supposedly included in the Expedia total.
When I cheched in, they asked for the usual credit card hold amount; however it was not a hold charge for a real charge for $700. When I checjed out, they charged me again for the incidentals instead of deducting thise from the original \"hold charge\". They said the \"hold\" charge would be refunded in about 10-12 days.
In sumnary, this hotel is a total financual abuse.

Leisure Family

10/10

Exceptional

14 Nov 2025

Wai Ching

The beach is nice and staff is friendly, efficient and helpful.

Partner

10/10

Exceptional

13 Nov 2025

Zakhar

Everything was great

Leisure Family

10/10

Exceptional

11 Nov 2025

Sophie

Great stay at this hotel! We had Expedia status and were greeted at a separate check-out desk, given our room at 2p m (earlier than advertised) and offered late check-out at 2pm on the day of departure. Further we had waters, and some snacks. There are two pools and the beach is lovely. Breakfast was included in our rate and was nice enough selection. Staff all very firendly. Bed super comfy.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Saeko

Excellent communication with staff even before hotel check in. They are active for monitoring any message from us on WhatsApp and responding fast.

Leisure Family

10/10

Exceptional

09 Nov 2025

Mitsue

Staffs were very professional and nice. Room was clean. Beautiful beach views. Top rated

Business Family

10/10

Exceptional

09 Nov 2025

Marcos

Clean rooms & great service as always

Leisure Partner

8/10

Excellent

03 Nov 2025

Rachel

Beautiful location and setting with the pool and beach, connected with a great beach bar. Staff couldn’t do enough, all very helpful.
5 star hotels around the world are pretty special and unfortunately this one didn’t meet those expectations. Rooms and overall feel, felt very tired and dated.
That said, the overall stay was good for what we needed, food and gym were of good standard.

10/10

Exceptional

02 Nov 2025

Antu Menachery

Comfortable pool side , clean room ,excellent beach view

Leisure Family

10/10

Exceptional

02 Nov 2025

Anjalea

Very clean rooms! Great staff!

Leisure Partner

10/10

Exceptional

28 Oct 2025

Mark

Very nice

Partner

10/10

Exceptional

21 Oct 2025

Maria

Everything was perfect, everyone super friendly they make us feel like family.

Leisure Family

10/10

Exceptional

20 Oct 2025

Pedro

Clean room and like the fact that they rearrange all of are shoes and clothes since we were in a rush always we didn't have time to unpack properly i highly recommended.

Leisure Family

8/10

Excellent

16 Oct 2025

David

Nice resort for two-day stay.

Nice beach. Great service! Menu had great selections. Breakfast buffet was good, with omelet station.

Partner

10/10

Exceptional

13 Oct 2025

alfred

Great staff and beach

Business_and_leisure Family

8/10

Excellent

11 Oct 2025

Lynette

Beach view was great

Leisure Family

10/10

Exceptional

05 Oct 2025

Adam

Amazing service

We wouldn’t normally stay in a “brand” hotel but this was a fantastic experience.

Sure the hotel is fab, I cannot fault any of it. Great food, facilities and what an incredible location.

However, it is the staff that made this really special. Particularly the team at the beach bar. Thank you Mariam, Mario and Diego so welcoming. Best hotel bar staff ever!!! (And we have met a few).

I am sure we will return.

Partner

4/10

Poor

04 Oct 2025

Olivia

Massive disappointment

I’ve never felt more let down by a hotel stay. The reviews promised a perfect end to our trip to Mexico, but the experience was disappointing from start to finish.

Our bags never arrived in the room despite being told they would be delivered. After several calls and mixed messages, they finally appeared much later. We also asked to borrow an umbrella and were told none were available, even though the concierge had given two to another couple just minutes earlier.

Breakfast service was equally poor — the server seemed uninterested and made us feel like an inconvenience. At check-in, we were advised to ask about a day-use room before our evening flight, only to be told at checkout that no such option existed. When I shared my feedback, it was met with a blank stare.

Overall, the service was indifferent and unwelcoming — a real disappointment at the end of what had been a wonderful trip.

Partner

10/10

Exceptional

29 Sep 2025

Megumi

Incredible stay low key luxury great food great private beach and pools Mario at the beach bar was awesome beautiful architecture and rooms great location can’t go wrong