Essenzia de Cancun

6/10

Pleasant

21 Feb 2026

MICHAEL

Only got the room cleaned one night out of four, because the maids kept showing up after 6 pm to clean the room.

10/10

Exceptional

20 Feb 2026

James

Clean, lovely staff, great room.

Partner

6/10

Pleasant

17 Feb 2026

Long Soui

Friendly staff, convenient location, but hotel and room are very outdated.

Family_with_children

6/10

Pleasant

25 Jan 2026

Alexius

The hot tub did not get hot. This was very disappointing. The location is easy to get to and had a nice restaurant very close for breakfast. Interesting concept of converting a mall into a hotel, the room was large and quiet.

8/10

Excellent

16 Jan 2026

Michael

Good location so you could walk to just about anything you would need. Staff was very friendly and helpful. The photos of the room were a little deceiving, there are no windows, and we learned you have to run the shower for about 10 minutes before any hot water comes out.

Partner

8/10

Excellent

23 Dec 2025

Daniel

Large clean room. Great area and price.

Business Self

6/10

Pleasant

06 Dec 2025

Brian

You get what you pay for

Leisure

8/10

Excellent

02 Nov 2025

Alejandro

Buena atención. El lavabo con muchas capas de jabón, requiere limpieza

Partner

10/10

Exceptional

16 Oct 2025

Derrick

Wonderful

10/10

Exceptional

06 Sep 2025

Muktar

in center of everything prize is good transportation is good

Leisure

10/10

Exceptional

20 Aug 2025

Manuel

Very attentive staff

8/10

Excellent

17 Aug 2025

Brett

Ok.

Good for what you pay for. Looks like a mall turned into a hotel. Free parking. Okay place if you want something cheep in the hotel zone. Room was nice, weird pictures on the walls though.

Partner

4/10

Poor

15 Aug 2025

John

You get what you pay for

Parking was a nightmare, sound travels through every crook and cranny, no A/C in common areas, no hot water.

Self

10/10

Exceptional

26 Jul 2025

Armando

The hotel is very close to the Hotel Zone and the price is very affordable, very comfortable and quite. Within walking distance to the beaches and the Super Market.

Self

10/10

Exceptional

18 Jul 2025

Michael

Simple and cheap option. Huge hotel.

10/10

Exceptional

15 Jul 2025

Valerian

Very \"efficient\" (what you get for the money you pay).
Good location, clean, quiet (stayed here at the end of the busy season).
Nothing to complain.
Interesting approach, to convert a (closed) shopping mall into a hotel.

Leisure Partner

8/10

Excellent

06 Jul 2025

Marco

Good price clear room

8/10

Excellent

27 Jun 2025

RUBEN

Ok

Leisure Self

8/10

Excellent

20 Jun 2025

Amanda

This hotel is good for a one night stay but not for a long week. Expect the minimum.
Elevator and escalator werent working so we had to carry our luggages to 2nd floor. As other reviews it looks as if it use to be a shopping mall or offices. Very abandon look. We just stayed one night in cancun so the price was right, we walked over to the club strip (approx. 3 blocks away). Walking at night to the hotel was abit shady, but in the day its busy with people. Staff were friendly and welcoming. Room was clean.

Leisure Family

10/10

Exceptional

07 Jun 2025

Arturo

The lady was very kind, even though it was 2-3 hours before check-in. She gave me the room so I could change, leave my things, and go to the beach. Everything was great and close

Leisure Family

8/10

Excellent

25 May 2025

Denise

Check/in was great and the attendant was friendly and helpful. Everything was clean and the A/C worked well. However it was difficult to find the entrance which was around the side of the building itself, which is a converted mall. In essence, there is no natural light inside the room and no views to any grounds as such. But there was a good number of lights inside the unit itself.

Leisure Self

2/10

Poor

21 Apr 2025

Samantha

Staff was amazing, but this place had cockroaches and the bed had hair in the sheets floor dirty like it wasn’t mopped properly had a mildew smell

8/10

Excellent

21 Apr 2025

gary

WONDFERFUL

Great staff and wonderful location. The beach is across the street

Partner

10/10

Exceptional

03 Apr 2025

Victor

Very good location.

10/10

Exceptional

25 Feb 2025

Aurora

Lovely service, clean & updated room, and fair pricing. Would definitely stay here again

Leisure Family_with_children

8/10

Excellent

14 Feb 2025

CJ

For the money, the rooms were large, beds were king sized, and all clean. The hotel has little amenities but there's a cute coffee shop with a great breakfast on the backside. My teenage sons loved exploring the old hotel

Leisure Family

10/10

Exceptional

10 Jan 2025

Mario

Each employee I encountered was friendly, knowledgeable and helpful. They were patient in answering my questions. I want to commend the women preparing the breakfasts. The food was good, hot and tasty! The restaurant was clean, airy and comfortable.
The rooftop pool was an unexpected treat.

Leisure Self

8/10

Excellent

08 Jan 2025

Irina

Don’t have breakfast

6/10

Pleasant

06 Jan 2025

Verified traveler

Great location, decent hotel

This hotel was very close to the beach and a lot of tourist attractions which made it really easily accessible. reception was very good for arranging tours for us but they didn't even have an extra blanket when we asked for one. due to heavy poor on the day the roof was leaking in the hallway. the gym was not really in a working condition. Room was spacious and clean but would have preferred carpet floors instead of tile.

Partner

8/10

Excellent

03 Jan 2025

Franklin

Little more maintenance in room.

10/10

Exceptional

03 Jan 2025

KAMIL

Great hotel

Leisure

10/10

Exceptional

03 Jan 2025

Bogdan

Hey , I like this hotel I see every room different design that is very good looking.

Leisure Self

2/10

Poor

31 Dec 2024

Lauren

This is a by the hour sex hotel, pictures of half naked women to decorate the room. An abandoned shopping mall and the room is a store front with glass walls and a curtain to shield you from the outside viewers. Lady at the check in counter was asking us to fix her bra and coughing all over the front desk staff. Not a hotel. Not even a hostel. I don’t know what this is.

Leisure Family

2/10

Poor

30 Dec 2024

MICHAEL

Property majority of the time does not have hot water. Does not have security safe. Hi placed bathtub, no security in place. Loud at night, bed covers with holes. Water pressure unstable , the stench of weed was coming into my bathroom with a hole they covered up with a portrait photo. Holes in the roof of the hallway dripping down into passage ways. The only thing that worked here was the air conditioning. Hotel is in ruins, literally falling apart.

Leisure Family_with_children

8/10

Excellent

28 Dec 2024

Hector

The place is comfortable but it didn’t offer hand or face towels

Partner

10/10

Exceptional

23 May 2024

Salvador Octavio

Agradable, silenciosa

Friends_and_family Family

10/10

Exceptional

10 May 2024

Ismael

A gem in the hotel zone

The outside of the hotel may probably fool you, but as soon as you enter the property, you notice a simple front desk and hallways, but good customer service. Something that should be mentioned is that the bathrooms that are considered public are aging and appear abandoned. But when you enter your room, you can see a room that is on par with large renowned hotels, clean and comfortable, I fell in love with my room. This hotel is undoubtedly a gem in the hotel zone and at a price that cannot be matched. It has a buffet restaurant, the food is good and the service is friendly. If you plan to spend the whole day out, this is the right hotel.

Friends_and_family Friends

10/10

Exceptional

23 Apr 2024

Armando

This is a hidden gem. It is right across the Rui, but you don't pay that price. It is not a luxurious hotel, but the price is just about right.

Leisure Partner

10/10

Exceptional

30 Mar 2024

Edelmira

Love the location, easy to walk to restaurants, take busses, wonderful areas for those who like to walk.
I recommend it

Leisure Family

10/10

Exceptional

29 Jan 2024

Joe

The room was big and quiet with good AC, we only had one cockroach, and the location is close to the heart of the hotel zone! There is also a beautiful beach right nearby (just walk through the fiesta they’re nice).
Overall very happy with our stay

Leisure Partner

10/10

Exceptional

23 Jan 2024

Rob

This has been a fantastic hotel that is now past its prime but still very comfortable, inviting and intriguing. The staff are helpful and the morning breakfast buffet is very good.

Leisure Family

6/10

Pleasant

15 Jan 2024

Cory

Old hotel

Leisure

10/10

Exceptional

10 Jan 2024

Sahara

Really nice and close to restaurants and club's.

Leisure Friends

6/10

Pleasant

07 Jan 2024

Behrooz

It was noisy walls are thin a couple were fighting next door the whole night!

Leisure Friends

8/10

Excellent

04 Jan 2024

Kordupel

The hotel is a converted shopping plaza. Room wasn't the same as in the picture but good for what we paid for. The room was so sanitized, that the smell of Javel was in the air for the first day. No windows in the room with the exception of the frosted display window in the passage way of the hotel. All in all, not too bad for the price. Located across the street from the RIO Palace.

Leisure Partner

2/10

Poor

04 Jan 2024

Adam

Our reservation was cancelled at the lobby without any explanation. Instead of 3 nights we paid extra and only where able to stay one night. But this was an extremely low level stay.
Be aware - this is an old out-of-business shopping mall, that was turned into the hotel/hostel.
Rooms have no windows, bathrooms are inside the room, no soap, no towels.

Leisure Family

2/10

Poor

03 Jan 2024

Andrea

HORRIBLE

It's a underground mall they turn into a hotel. we had no windows. It felt like a cave, so we couldn't breathe.
The shower is connected to the bathroom. There's only a curtain to divide the bathrooms from the bedroom. And I hate having to take cold showers period the water would impeat at all period definitely the worst hotel i've ever stated.

Friends_and_family Family

4/10

Poor

01 Jan 2024

Laurie

The property has only one thing going for it and that’s location . It smelled in the room . It was run down and terrible signage . We were lucky the cab driver knew where it was. Never had hot water whole week we were there . Room was cold and no heat as we got some bad weather . Our room was clean but never got hand towel and had to ask for bath towels . In saying that we found the staff friendly and helpful with requests . It’s only good if you get a great deal to stay as close to everything otherwise don’t book here . The place is literally falling apart . We were at highest season Xmas week so we got a great rate compared to other very overpriced hotels . Also we felt safe walking everywhere .

Leisure Family

10/10

Exceptional

14 Dec 2023

Daniel

Cute little spot by lack substance , no bar or pool but have potential to be a hot spot the hotel and I'll will be there next year

Self

8/10

Excellent

07 Dec 2023

Ervin

Good value in a good location.

Leisure Self

10/10

Exceptional

06 Dec 2023

Steven

Great!

4/10

Poor

25 Nov 2023

Saoussen

Below average, lacks essentials like small towels, lobby can get too noisy and the sound goes straight to the room. Staff pushing carts at 5 am and passing by your room causing so much noise is very normal there.

Leisure Friends

8/10

Excellent

12 Nov 2023

paola

Good location. You get what you pay for. We just needed it for 1 night and it was good enough

Partner

10/10

Exceptional

01 Nov 2023

George

very nice room

Leisure Self

8/10

Excellent

30 Aug 2023

jerome Joseph

I enjoyed my stay. Wonderful for those who will be out most the dayotherwise what's the point while i cancun.staff helpful and attentive. Work being done there so appearance needs some help.but cost made up for that.i would recommend or perhaps leave it as my little secret place

Leisure Self

6/10

Pleasant

29 Aug 2023

Yanet

The room was fine, the problem is that the hotel has a different name than the one that appears on the web, after all, everything is fine.

8/10

Excellent

24 Aug 2023

Raul

Good

10/10

Exceptional

29 Jul 2023

Jonathan

I like, i will back soon

Leisure Self

6/10

Pleasant

24 Jul 2023

Diego

El hotel es bueno por la ubicación, la comodidad de las camas es excelente pero fue decepcionante ver que la habitación no contaba con puerta en el baño, tal vez el hotel en su momento fue motel.

Friends_and_family Friends

6/10

Pleasant

28 Jun 2023

Piotr J

Room ok,hallway needs improvement

8/10

Excellent

11 Jun 2023

Luis

The property over all was interesting. We believe it was a mall that was turned into a hotel. The beds were super comfortable! We slepts really well. The only downfall was that we didnt have hot water to shower with and the bathroom shower head was a little messed up. The sink was clogged up too. There are no phones to reach the front desk. But great location and friendly staff.

Leisure Friends

10/10

Exceptional

10 Jun 2023

LANE

Not much privacy and a little over priced for what it is. Rooms are in an old shopping mall.

2/10

Poor

25 May 2023

Verified traveler

Doesn't have a window, wasn't built for a hotel

CAREFUL! The rooms don't have windows.
This place was not planned to be a hotel. It used to be a mall, so the shops are now remodeled to be rooms.
The entrance side, it's mainly a large glass wall, so you have light coming in all night long.
Not worth the savings. There are other hotels in the area that were originally planned as hotels.

Friends_and_family Friends

8/10

Excellent

15 May 2023

Guilherme

Fair for the price, but have some issues with air and the hot water took too much time to warm at shower
Close to night clubs

Business_and_leisure Self

8/10

Excellent

04 May 2023

Ryan

Very well located if you want to be in the middle of everything. The rooms are nice and updated. Don’t let the outside fool you once inside you will be comfortable. The price for a hotel in a location like this is perfect !!
Best for people looking for a place to sleep and then explore Cancun

Business Self

10/10

Exceptional

18 Apr 2023

Mike

Good stay at good price 👌

Was in cancun for major dental work. This hotel was perfect. Good location room was clean and quiet. Many options for food. Stop and find Manuel he will direct you in your needs.

Business

10/10

Exceptional

05 Apr 2023

Jonathan

The shower needs to be bleached or cleaned for mold and mildew

Leisure Friends

8/10

Excellent

22 Mar 2023

Jose Antonio Arocha

.

Leisure Family

8/10

Excellent

11 Feb 2023

Judith

There was a giant cockroach in my room..otherwise perfect other than neighbours singing and talking loud at 7am…had to go out of my room twice to ask them to be quiet

Self

8/10

Excellent

03 Feb 2023

Keeshan

I

2/10

Poor

24 Jan 2023

Genji

We do not feel safe here. Room has bad smell & ac is noisy

Leisure Partner

8/10

Excellent

20 Jan 2023

Judy

On my first check in it took 11/2 hours the receptionist was terrible…i had been travelling for 22 hours and just needed my bed and i was prepaid so all he needed to do was give me a room key…1 1/2 hours is unacceptable at 11pm or anytime….

Leisure Self

8/10

Excellent

11 Jan 2023

Alan

For the price awesome

If you do not want the high price of the resorts this is a great place. If you are looking just for a good room to sleep and go exploring on your own. Everything was clean and comfortable. Close to all the clubs, bars and restaurants in the Hotel Zone. For the price you can not beat it. Staff was awesome! You can go to a lot of resorts and just pay their day rate. Lot cheaper!

Friends_and_family Family

10/10

Exceptional

06 Jan 2023

Ahmed

I stayed at Essenzia de Cancun for 4 days. The room was huge and very comfy! The staff are friendly and services are good. Complain is that they had maintenance at 8am which not convenient for tents.

Leisure Self

10/10

Exceptional

16 Dec 2022

Verified traveler

Decent for one day

Check in was super quick and friendly. Room was extremely clean and beds were comfortable. Only downside was that there was no internet near the rooms that worked.

Partner

4/10

Poor

24 Sep 2022

Ahmad

The front representative had a really bad attitude even though we were very nice. The room smelled really bad so we had to change our room. We saw a lot insects. One cockroach in our room.

Friends_and_family Friends

8/10

Excellent

23 Aug 2022

Kelvin

Very clean. At a good price

Self

4/10

Poor

18 Aug 2022

lariza

The glass wall that allows light in from the lobby the entire night is such a pain. There is no door to close the bathroom from the bedroom, zero privacy when it comes to using the restroom. Worst hotel I’ve stayed in for sure.

Leisure Partner

4/10

Poor

03 Aug 2022

Mehrbanou

They. Should. Close. Done. And. Build again.

Self

10/10

Exceptional

30 Jul 2022

Kimberlyn

Hotel was great and staff was helpful and friendly!

Business_and_leisure Partner

4/10

Poor

26 Jul 2022

Verified traveler

I would not call this place \"cozy\". One of the room they offered us first was literally separated by the street by a sheet of glass - not very secure. The other room had a strong mold smell. The third room did not have a door to the bathroom. The wifi was not working in our room at all. The

Friends_and_family Friends

10/10

Exceptional

12 Jul 2022

Nataly

Loved it would stay again

2/10

Poor

29 May 2022

José Miguel

No es un hotel son oficinas acondicionadas con baño dentro sin ventilación ni puerta es una porquería que no debería de tener propaganda a y con pulgas y te cobran 400 $ por salir a las 12 pm mejor me salí y me fui al Kristal ese si es un hotel aún que no es 5 estrellas es un hotel decepcionante

Partner

10/10

Exceptional

01 May 2022

Sylvia

Great staff nice an clean close to all areas

Leisure Partner

8/10

Excellent

19 Feb 2022

John

Very friendly

Leisure Family

8/10

Excellent

22 Dec 2021

Paloma

Very good service.
My room was very nice but no for big people because the shower door is narrow.
And my suite has no windows.

Partner

4/10

Poor

02 Dec 2021

Neptuin

The first room I had smelled weird. Maybe humidity stuck in there. Every morning I would wake up with very bad sore throat.
I let management know, they changed my room. The second room smelled a lot better. However, the hot water in the shower in this room was not as good as the first room.

Leisure Self

2/10

Poor

27 Nov 2021

Ellen

Business practice is not honest

I checked in the hostel room style condition which smells, mosquitoes flying around, yellow-brown color bedsheet while my friends checked in the hotel room as viewing on hotel’s website (we all paid the same amount). I complained the difference she changed me to another better hostel style condition room that I have to accept it because there is no other room available. This room’s shower head spray to the toilet bowl which left only a few drops for shower, I brought it up, she changed to the hotel room style condition as the same level to my friends room. I moved twice to get a comfortable rest.

Partner

8/10

Excellent

20 Nov 2021

Karl

Quiet and secluded

Leisure Family

2/10

Poor

07 Nov 2021

martha patricia

Is the worst hotel I have ever been, is not even 1 star

Leisure Partner

2/10

Poor

03 Nov 2021

benjamin

we dint stay in the hotel they told me that the manager will refund our money, the rooms dint have air condition we try 3 diferent rooms

Leisure Family

10/10

Exceptional

19 Oct 2021

Claudia

Eles foram muito atenciosos e gentis o tempo todo. Adorei a minha estada lá e recomento.

Business_and_leisure Self

6/10

Pleasant

16 Oct 2021

Osama

Great location, but very noisy

8/10

Excellent

04 Oct 2021

Tanya

More food choices

Business Partner

2/10

Poor

06 Aug 2021

Verified traveler

One night was one too many

First of all, the smell. It felt toxic. Bad mold is my guess but I don’t know. Second, it is extremely noisy. Interior doors off of an old mall type of building. Lots of hard surfaces for sounds to bounce around and boy do they! Sleep was not to be had, so glad it was only one night.

Partner

8/10

Excellent

03 Aug 2021

Verified traveler

Esta en buena ubicación esta limpio pero tiene un olor a humedad y la verdad no me gustó el baño solo lo divide una pared de plastico de la recámara

Leisure Family

6/10

Pleasant

02 Aug 2021

shahram

Its a shopping center converted to hotel , google map does not take you there !! People walk on the roof at night , no windows , no safe !! Pay $10 more go elsewhere

Leisure Self

8/10

Excellent

01 Aug 2021

Verified traveler

The old look made u fill like u were back in the old days

Leisure Family

8/10

Excellent

21 Jul 2021

Verified traveler

Nice

Leisure Partner

8/10

Excellent

01 Jul 2021

Verified traveler

If you need an affordable room inside the hotel zone this is a great option. So I'm sure others have noted that this hotel is inside an old indoor shopping mall. Basically, the retail spaces have been converted into hotel rooms. It is kind of a strange setup, but it is practical and it works. Rooms were nice & clean. Mine even had a mini fridge which was nice. Wifi was also really good.

One thing to note, the bathroom in my room (a single) wasn't in a separate little room w/ a door. It had a wall and a curtain. But the toilet is visible. If you're by yourself it's really not a big deal. But if you're sharing with a friend, it could be kinda weird. However, I'm not sure how the bigger room's bathrooms are set up.

Location is really good. Walking distance to bars & restaurants, there was even a grocery store down the street. I would stay here again.

Last thing - on most travel sites, for some reason they have this hotel located in the wrong place. Its actually located directly across the street from the Dreams Sands Cancun Resort. In the same building (shopping mall) as the Mayafair Design Hotel.

Leisure Self