Krystal Grand Cancun All Inclusive

Mexico , Cancun (and vicinity)
CANCUN, Boulevard Kukulcan km 8.5
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

16 Jun 2026

Edgar

Great place to stay!!!

Friends

6/10

Pleasant

14 Jun 2026

Javier

De el uno al diez le doy un 7

8/10

Excellent

11 Jun 2026

Nicole

We enjoyed our stay. The buffet was okay, had plenty of options so you could find something to enjoy. Staff very friendly, but didn't like the upselling when we first checked in. We just wanted to get to our room after a long flight.
Ayami was a great restaurant, and the hibachi experience is a must do!
The pools were clean and the swim up bar was really fun.

Family_with_children

6/10

Pleasant

10 Jun 2026

Brandon

Room was clean and ac kind of worked. Room wasn't hot but also couldn't really get cool. 72 degrees is the coldest you can set the ac and it never turns off. The elevators are a nightmare. They are extremely hot and slow. Only 3 elevators running for the entire resort. There is nowhere to get a bottle of water before 11 am for some reason so be prepared. Buffet was pretty good with some changes each day. The steakhouse was mediocre at best. The service was terrible there and very slow. Food was OK and no actual steak to order which made no sense. The risotto resturant on the other hand was great. They have a filet there that is great. The hibachi was also excellent. One of the main thing that also made these two restaurants great was our waiter ceaser. Ceaser was amazing and remembered me and my wifes name anytime he seen us even when not waiting on us. Making it a truly personal experience. The pool was lively with somthing going on regularly. The pool bar tender was also good every day working hard. The runner around the pool was also great. The bad.... the resort itself is hot. They pick and chose what restaurants to open each day making wait times long sometimes. Entertainment is just not there outside the pool this time. Which was not the case when I was there in December. Overall the property is OK for the price. The staff are great. The location is great. Will stay again

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Jacob

First of all, what a great first all inclusive and tropical resort experience. The staff from start to finish were extremely helpful and the service was top notch. The food being served was phenomenal in the cafeteria and the restaurants were great. The pool was very nice and both bars were awesome. Unfortunately I did come down with a stomach bug that lasted a few days but that was due to my fault eating some older deli sandwich but it wouldn’t bring my rating down as I had a phenomenal experience and would highly recommend.

Friends

4/10

Poor

09 Jun 2026

Isaiah

The staff, food, and property suck. That’s it. No need for a lengthy review. The view and location and prime but not with the trade offs of fundamentals to an amazing trip which are amazing staff, great food, and a well kept property that reflects the price.

Friends

4/10

Poor

09 Jun 2026

Mojtaba

Air conditioning didn’t work inside lobby or common area. So damn hot . Even restaurants was too hot to have food . Staff were friendly .

Friends

4/10

Poor

04 Jun 2026

Petra Rodriguez

Received a room with no mattress had to request a different room right off the back Hotel is out of shape and needs to be remodeled with our experience. Other resorts are in better condition. Same price

2/10

Poor

03 Jun 2026

Allison

We never got to stay at that hotel they stole $2800 of our money and did not refund. They did not offer any other future dates to come for a trip. They stole $2800 of our money. This hotel is a scam and they do not make it right. Most managers would make sure that they make sure that customers are happy and want to return. This hotel is a crook

2/10

Poor

02 Jun 2026

SHAYMAA WALEED GHULAM

Hotel was super hot, getting into the elevator is like getting into a sauna!
Food was terrible, not friendly to the non- pork eaters.
Hotel room was fairly clean, at the beginning the room we got had an AC issue then we were moved to a different room, the hotel staff should’ve done better job in inspecting the rooms before handing them over to us
Beach was nasty due to the seaweed issue accross all of Cancun mother nature

Family_with_children

6/10

Pleasant

01 Jun 2026

CuiLan

We stayed at this hotel for 5 days.First day I walked in the hotel I was sweating it was so hot inside and the elevator had no air conditioner too.Food and restaurant need more choices.If you Only stay one night is ok.Also at night time there is no shows or any other entertainment they only play music.Also There was too much seaweed on the beach so we couldn’t play there.

Family_with_children

8/10

Excellent

30 May 2026

Orlando Antonio

The staff was amazing…! The hotel is older but well maintained. The bar service at the pool was great (Thanks Osvaldo!!!)
Sad thing, but not the hotel’s fault is sargassum at the beach was terrible, we spent all week at the pool.
The buffet food could do a little better too…
Overall is a great hotel and would be amazing when no sargassum.

Family

6/10

Pleasant

28 May 2026

Fabiola

The hotel was nice and in a great location close to the Strip. The staff was friendly and helpful throughout our stay. My only suggestion would be regarding the food. We ate at the buffet, and unfortunately, the food was not very good and did not meet our expectations. Other than that, we had a pleasant experience.

Family_with_children

10/10

Exceptional

27 May 2026

Esteban

AC DID NOT WORK IT STAYED IN ONE TEMPETURE. Handle to bathroom was broke. But besides that everyone and everything was nice

Friends

2/10

Poor

25 May 2026

Scott

Shower head fell off never fixed. Food aweful. Only hotdogs cut up for meat at breakfast no options. No bacon no sausage. Bottom shelf everything.

8/10

Excellent

24 May 2026

ariel

I didn't like that every beach in the hotel zone is full of sargazo and nobody warns you ahead of booking. The gulfweed is a vacation nightmare

Family_with_children

4/10

Poor

18 May 2026

Fakhar

Staff needs to be little friendly

Family_with_children

10/10

Exceptional

16 May 2026

crystal

Property was clean and staff was super helpful and always available

Family

6/10

Pleasant

15 May 2026

Manuel

10/10

Exceptional

15 May 2026

Judy Carmen

Our room was always cleaned, staff were very accommodating, the pool and beach were awesome. The food was great! Definitely would return.

Family

10/10

Exceptional

15 May 2026

Rose

Fabulous experience, wish we were still there

Friends

4/10

Poor

14 May 2026

Glaucio

Praia repleta de sargaço e o hotel não providenciou limpeza nenhum dia. All inclusive deficiente. Pouca varidedade de comida, bebida de má qualidade e, por exemplo, sorvete apenas de 11h ate 17h. Ruim. Não recomendo.

Friends_and_family Friends

2/10

Poor

11 May 2026

Stacey

Beach view was good , room was clean but floors needed to be cleaned daily due to sand and dust . They didn’t do that . It was difficult to make reservations at restaurants on property, my whole stay I had to only eat at buffet and beach bar. Pool hours was too short 8am-6pm . 3pools 1 bar that closed at 6pm. At least 8pm would have been a little more reasonable. I had a beach/pool day and by time I got to pool I only had a comfortable hour.

Partner

8/10

Excellent

07 May 2026

Matilde

Ice cream shop is close by 5pm. Not fear. Should be open all day!! We all need ice cream in a hot weather!!!

Family

10/10

Exceptional

29 Apr 2026

Olesya

The beach is the best and the room was good with great balcony and awesome ocean view( we did get a room at the Altitude tower so it was newer….

Family_with_children

10/10

Exceptional

22 Apr 2026

Juan Ramon

Todo excelente. Servicio, instalaciones y una playa. Muy hermosa. !!! Recomendado. ! 10/10

Family_with_children

10/10

Exceptional

21 Apr 2026

Joselin

Loved everything

10/10

Exceptional

21 Apr 2026

jignesh

Yes beautiful

4/10

Poor

17 Apr 2026

William

I booked this hotel for my son and his wife to have a mini-honeymoon prior to staying at another resort in Cancun. They stayed only two nights thankfully. The bathroom was backed up the entire time they were there. They were all inclusive and had to wait in line for ours to get a ticket to go eat on their first night and then the food was horrible so the rest of the vacation they had to pay to eat out so they didn't waste time in line for bad food. From the pool, you have a cement wall blocking you from seeing anything else - like the ocean.

Partner

10/10

Exceptional

08 Apr 2026

Ludwin

Comfortable

8/10

Excellent

07 Apr 2026

Uloaku

Clean room

10/10

Exceptional

06 Apr 2026

Jaquelin

It’s really clean, I really recommend this hotel the staff are really nice and helpful.

Family_with_children

10/10

Exceptional

04 Apr 2026

Jonathan Isaiah

Beach and every single part of the resort was wonderful

Family

2/10

Poor

28 Mar 2026

John

I did not originally plan to stay at the Krystal Grand Cancun. My partner and I ended up there unexpectedly after leaving another resort due to a serious safety concern. At the time, we simply needed somewhere safe to stay on short notice. Unfortunately, dealing with this hotel afterward has turned into another frustrating experience.

The stay itself was fine for what we needed in an emergency, but the real issue has been the lack of professionalism after checkout. We have been trying to obtain proper documentation and receipts for legitimate dispute and insurance purposes, and instead of straightforward customer service, we have been met with unnecessary resistance and delays. This should be a very simple request that any reputable hotel handles without issue.

When someone is dealing with the aftermath of a stressful travel situation, the last thing they should have to do is fight a hotel just to get basic paperwork. It gives the impression that guest support only exists when everything is easy, not when a customer actually needs help.

If management is reading this: providing accurate receipts and documentation is basic hospitality administration, not a special favor. Guests should not have to chase you for it.

I cannot speak to the resort as a vacation destination since that was not our situation, but based on the customer service experience alone, I would strongly recommend improving how post-stay issues are handled. Professional communication and simple documentation

Partner

10/10

Exceptional

17 Mar 2026

William

Seating around the pools were limited but very comfortable. We didnt use the swim up bar but it always seemed well used. If there wasnt enough seating around the pools there was plenty of seating at the beach. We would definitely liked for the ice cream to have been available earlier and later.

Family

10/10

Exceptional

16 Mar 2026

Raheem

Food was amazing, customer service was top notch. Area had so many things to do! Love it and I’m going back!!

Friends

10/10

Exceptional

09 Mar 2026

SILVANA

Fiquei hospedada por 3 noites juntamente com minha filha e fiquei querendo mais. Na chegada fomos muito bem recebidas, check in muito rapido e como o quarto que selecionamos ja estava esgotado, cordialmente nos deram um up grade para um lindo quarto, frente para o mar. Uma vista perfeita. A praia é linda e sem ondas, as comidades em frente a praia atendem bem e as piscinas e bares tbem atendem muito bem. Basicamente usufrui apenas do restaurante O e gostei de tudo, variedade, sabor, atendimento. Aliás, achei todos os funcionários muito atenciosos. O hotel fica em uma região privilegiada, proxima a bares, restaurantes, supermercados, farmácias, lojas de souvenir, casas de cambio etc. Da pra andar a pé tranquilamente. O hotel é lindo, moderno, organizado, limpo e muito bem localizado. Excelente custo benefício. Se retornar a Cancun facilmente o escolho novamente

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Michael

Yes

Self

8/10

Excellent

04 Mar 2026

Gilbert

Yes it was great spot amazing

Family

8/10

Excellent

03 Mar 2026

fernando

In general it is ok. The elevator is not one of my favorite things. Some times not working and the waiting time for the elevator is just a waste

Family

10/10

Exceptional

22 Feb 2026

Roberto

Clean rooms great service and food awesome beach

Family

6/10

Pleasant

19 Feb 2026

Terry

My family chose Krystal because of the location where it is located at one of best beaches in Hotel Cancun zone. We knew from the review not to have high expectation that we normally receive when we travel to five star hotels or even four star hotels. Having said that, we still were disappointed in the quality of food, but most of all, it was service that disappointed us. some staff were courteous and kind but some were very rude to a point we never experienced in Cancun area. The hotel management should look into managing some of their staff better. good hospitality goes a long way...

Family_with_children

6/10

Pleasant

16 Feb 2026

Emma

Resort space was nice, pools, not too busy. The room needed some work and the food wasn’t anything special.

Leisure Family_with_children

6/10

Pleasant

10 Feb 2026

Debra

I'm not usually a picky eater, but the food was definitely not great. Poor selection at buffet. Didn't restock water in our mini fridge even after calling. Didn't replace towels in our room. No hot water for 2 days. Not enough beach chairs.Jose the beach waiter was great as was the beach, but will go elsewhere next time.

Leisure Friends

8/10

Excellent

08 Feb 2026

Moh D

Clean, friendly staff, food was not that great, elevator is slow and small, too much wait time

Leisure Family_with_children

6/10

Pleasant

07 Feb 2026

brock

The first room we had was very musty-smelling. To find out, the filter in the room was caked with mould, and a back piece behind the coffee machine came off, which was also mouldy. We asked to change rooms, which they accommodated the next day, not the same day, but it did not have light in the main sleeping area, so it was dark. It took a bit to get a lamp sent to the room. There was not much for young kids to do. They had 1 small kids' playground with 2 small slides, 1 swing, and a small climbing section. The hotel has some evening events that get loud and go until 10 or 11, and the hotel's echo carries them into the rooms. We were on the 11th and 6th floors, and it sounds like you are on the main floor. The pools were ice cold the ocean was warmer. These are some of the cons of this place. The Pros. The food and staff were great. Being right on the beautiful beach is super impressive. Being within walking distance of restaurants and shopping is charming. Only a 5-10 min taxi ride to the mall and aquarium. If you are going without kids, this is a decent place to go.

Leisure Family_with_children

2/10

Poor

03 Feb 2026

Claudia

The customer service is terrible. The waitress get bothered easily when asked for simply things as utensils. The lobbies have a horrible aroma that comes out continuously from this machine, very strong and bad air freshener. The mattress need to be replace as they have no support or cushion. This was my second time staying here. Definitely not coming back here again.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Paola

Muy limpio, agradables trabajadores lo unico que me gustaruia que cambiaran es el buffet que sea mas amplio pero todo estuvo super!!!

Leisure Friends

10/10

Exceptional

25 Jan 2026

Raymond

Very good

8/10

Excellent

23 Jan 2026

Timothy

I travelled here with my partner and had such a wonderful time! The food was delicious, the rooms were standard and the service was great.

Will return here again.

Leisure Partner

2/10

Poor

15 Jan 2026

Aurora

Food was mostly awful, sad to report for this hotel to be in Mexico and not have authentic dishes is very sad and no shrimp. The grill should change its name, not really any grilled meats. French restaurant was ok, the escargot not so much, it was over cooked. Expected more from a taqueria and not just a selection of 2 meats. We stayed in the Altitude and I will not go back, not worth the money.

Leisure Family

8/10

Excellent

08 Jan 2026

Daeshailah

The staff were great!

Leisure Friends

8/10

Excellent

07 Jan 2026

MARICELA

The staff

Leisure Partner

4/10

Poor

05 Jan 2026

Daisy

They did not have much food options especially the buffets very minimal options. Staff was not the nicest, been to Cancun multiple times and this is the first hotel that felt like I was a burden to the employees

Leisure Family

8/10

Excellent

05 Jan 2026

shohei

Best location.

Leisure Family

10/10

Exceptional

03 Jan 2026

BHALDEEP SINGH

Good

2/10

Poor

02 Jan 2026

Ziyuan

I am writing this review after a deeply frustrating stay where nearly every fundamental aspect of hotel service failed. This was not about a single mishap, but a cascading series of neglectful issues that made our stay stressful and unacceptable.

Here is a summary of our experience:

· Check-In & Room Readiness: We arrived to find our room was not ready. When we finally gained access, it was clear it had not been properly prepared. Most shockingly, we found a previous guest's prescription medication still inside the fridge. This is a serious breach of basic cleaning and safety protocols.
· Chronic Understaffing & Neglect: The theme of our stay was being ignored. The mini-bar was not refilled for two full days. For a group of four, only one towel was provided. We called for extra towels and waited 40 minutes with no delivery. A second call resulted in a total wait time of over an hour for a simple request that should take minutes.
· Restaurant & Dining Issues: The on-site restaurant was consistently overbooked, making reservations impossible. When we did dine at the grill for lunch, the service was unacceptably poor, matching the overall theme of neglect felt throughout the hotel.

Leisure Family_with_children

4/10

Poor

01 Jan 2026

Avinash

i will not go

8/10

Excellent

31 Dec 2025

Zhijian

Great experience in the cleaning and comfortable stay, just noted the restaurants are always busy, lined up everywhere. Understand it’s a holiday may be busier than usual.

Leisure Family

8/10

Excellent

28 Dec 2025

Yoshi

The beach is amazing.

Family

6/10

Pleasant

22 Dec 2025

salvador

Mini fridge did not work. I needed to keep medicine cold. It took 48 hours to get fridge that worked

Partner

8/10

Excellent

18 Dec 2025

MOISES

The Service was great, the people taking care of our rooms were outstanding, respectful and very courteous.

Business_and_leisure Partner

8/10

Excellent

15 Dec 2025

Kim

The rooms were amazing. Pool areas were awesome. The waiters at the beach and pool side were prompt and very friendly. The food was average

10/10

Exceptional

11 Dec 2025

NICOLE

Beach front. Loved the pool form party.

Leisure Partner

8/10

Excellent

10 Dec 2025

Prasanth

Excellent beach view from balcony and really clean beach.
Friendly staff and clean rooms.
At times air conditioning did not make room cool enough.
Food offered in Buffet could be better, but still okay.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Vanessa

Clean room, staff and food. The wait time for dinner was too long.

Leisure Family_with_children

4/10

Poor

26 Nov 2025

Francisco

Room, amenities, food and it doesn’t it quite fit all inclusive resort

Leisure Family

6/10

Pleasant

24 Nov 2025

maria

Mi experiencia en el hotel

Mi estancia tuvo aspectos positivos: la ubicación es excelente, las instalaciones son muy limpias y el servicio del personal, en general, fue muy bueno. Además, el restaurante de ceviches, el snack y el bar de la alberca estuvieron exquisitos y ofrecieron una experiencia mucho mejor que el resto.

Sin embargo, el check-in fue un completo desastre. Esperamos 1 hora y 42 minutos, y aun así la habitación no estaba lista. Terminamos recibiéndola hasta las 3:15 pm, después de hacer otra fila y esperar 38 minutos adicionales. Muy mala experiencia para empezar unas vacaciones.

Los restaurantes principales fueron incluso peor. Tuvimos que esperar una hora para obtener mesa y luego 42 minutos para que nos atendieran. La comida llegó fría y, en mi caso, incluso cruda. Le comenté al mesero que la carne no estaba término medio, sino cruda; se la llevó y la regresó igual. El puré de papas que acompañaba el plato también estaba frío y con mala consistencia. En el restaurante The Grill la espera fue menor, pero la comida volvió a llegar fría, y los tacos dorados no tenían nada que ver con lo esperado.

Es una lástima, porque anteriormente me había hospedado en el otro hotel Krystal y la experiencia fue muy buena. Esta vez elegimos el Krystal Grand pensando que sería aún mejor, pero ocurrió lo contrario.

Espero que tomen esto como una crítica constructiva, porque realmente tienen puntos fuertes, pero deben mejorar urgentemente la organización, tiempos de espera.

Business_and_leisure Family

2/10

Poor

24 Nov 2025

Modupe

My stay was at the Altitude which was supposedly their luxury class. The room was bare, no table clock and even though i booked a king sized bed. I was given a room with two doube beds. The staff were disorganized and uncordinated. There's no room service menu even on their app. And the food choices were nonexistent. For a hotel that touts luxury on their website, this is the worst hotel ive ever stayed in. I don't recommend this and will definitely not be staying there in future.

Leisure Self

8/10

Excellent

21 Nov 2025

Nikokay

Beach was nice

Leisure Family

2/10

Poor

18 Nov 2025

Ralph

The food is the worst i have had in an all inclusive resort. Entertainment caters to mexicans and staff not friendly. In short it's the worst experience on an all inclusive. Never again!!!

Leisure Family

2/10

Poor

17 Nov 2025

Daniel

Cleaning lady is was amazing, staff and food was not good

10/10

Exceptional

16 Nov 2025

Nadia

It's okay

Friends_and_family Family

8/10

Excellent

14 Nov 2025

Noe

Rodrigo was the best concierge. Everything he promised was delivered. A man of his word

Family_with_children

8/10

Excellent

13 Nov 2025

Randall

Ocean view is top notch.

2/10

Poor

06 Nov 2025

Juan

Second time staying here but never again.
Only good thing is the location, Ramon at the front desk was possibly the worst/ most rude receptionist I’ve ever dealt with. Before we even checked in, he had basically already ruin the trip.
He was very rude, we arrived at 10am and attempted to check in early, willing to pay the $150 for early check in. And he said that was not an option for us, and basically told us to just come back at 3pm because they will not get our room ready before then.

Leisure Friends

2/10

Poor

04 Nov 2025

Jessica

Everything about this hotel is bad the food the service the staff.

10/10

Exceptional

04 Nov 2025

The room was very nice and had a great beach view but the air conditioner wasn't working well at all so the room stayed around 75 degrees F the entire stay so that was uncomfortable! Room service was great and the showers had good water pressure.

Partner

8/10

Excellent

03 Nov 2025

Ximena

Clean room and amenities are good
The food can get better

Leisure Family_with_children

10/10

Exceptional

02 Nov 2025

Claudia

Great place

10/10

Exceptional

30 Oct 2025

Cristina

Yes

8/10

Excellent

27 Oct 2025

Myrna

I spent time at Crystal Grande. I enjoyed the amenities and great customer service. The main building is an old building so it needs a major spruce up. Overall it was a good experience with a GREAT view.

Leisure Partner

6/10

Pleasant

25 Oct 2025

Leigh

The staff was great! The beach and views were spectacular! But we upgraded to a suite and some of the lights didn’t work, patio door wouldn’t lock, and the air conditioning didn’t seem to work much. And the fan only had one speed - hurricane (much needed however given the air conditioning). We dont regret upgrading given the additional amenities it provided and the mentioned inconveniences didn’t by any means ruin our trip - but they were inconveniences.

Leisure Family

6/10

Pleasant

19 Oct 2025

Katie

The beach chairs are very uncomfortable so we spent most of our time at the pool. I would have preferred the nightly entertainment not be in the lobby as the sound carries and it goes on late in the night. The vacation club salesmen are very pushy

Leisure Family

10/10

Exceptional

15 Oct 2025

Jose N

Great stat at the altitude tower. The grand tower rooms need some updating and more soundproofing.

Leisure Family_with_children

4/10

Poor

10 Oct 2025

Karen

Hotel is barely a 2 stars hotel. Starting with the elevators they are supposed to have 4 but only two work properly. Also, when you check in they say they have 6 restaurants, that’s a lie they only have two “specialty restaurants “ for dinner and impossible to get a same day reservation. Only one bar for whole facility. Buffet restaurant is too small and you have to make a big line every time you want to eat. Hotel does not have A/C at the lobby/bar area. Property conditions are poor, hotels need maintenance and remodeling. Only two pools and very difficult to get sitting there. I won’t recommend this property for future staying.

Leisure Family

10/10

Exceptional

22 Sep 2025

Queencie Mae

The staff are all friendly. The food are marvelous and very tasty. I just dont like our room, you can hear the noise of the water from the pipe from other rooms. The concierge doesnt have foreign exchange but overall experience was great. Will definitely come back and recommend!

Leisure Family_with_children

10/10

Exceptional

16 Sep 2025

Vivian

Servicio del personal y la bella playa

Leisure Partner

10/10

Exceptional

14 Sep 2025

Jose Alejo

I loved it

2/10

Poor

09 Sep 2025

Anson

We have stayed multiple times at all inclusive resorts and this was by far the worst one. The staff was not friendly, they lied about dinner reservations,

8/10

Excellent

08 Sep 2025

Jalissia

It was okay

Leisure Partner

10/10

Exceptional

07 Sep 2025

Christopher

Excellent service by every single staff member that I spoke to during my trip. They were knowledgeable, helpful, and went above to ensure my questions were answered and needs were met.

Leisure Family

2/10

Poor

03 Sep 2025

Remy

IT WASN'T GOOD CHEAP HOTEL BAD FOOD PRICES FOR THIS HOTEL SHOULD BE LESS THAN A 100$ A DAY. THE ELAVATORS WERE HOT AND SLOW. THE AC IN THE ROOM WAS CONTROL TO LIKE 70%. THE TOWELS WERE STAIN. THE BLANKETS WERE STAIN.THANK GOD I ONLY STAY ONE NIGHT AND SWITCHED.

Leisure Family

8/10

Excellent

01 Sep 2025

derik

Its been on a decline but the service is decent

10/10

Exceptional

01 Sep 2025

Ignacio

Staff were excellent. Very happy with the hotel and all the workers. I will definitely be coming back.

Leisure Family_with_children

8/10

Excellent

01 Sep 2025

Alexandre

The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things.

The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.

Leisure Family

10/10

Exceptional

01 Sep 2025

Meliah

beach view , good weather

Leisure Partner

10/10

Exceptional

27 Aug 2025

Toshia

The hotel and staff was great. The AC was not the best

Leisure Friends

4/10

Poor

20 Aug 2025

Liana

The wait staff was good. The woman who made the fresh quesadillas was amazing. But getting a reservation in the app didn’t work. The reception employees were terrible with service. And I’ve never been to a hotel who didn’t give you a room at 2:30p instead of 3p, go away come back in a 1/2 hour and then wait till they are ready to help you.I would NOT RECOMMEND!

Leisure Family

4/10

Poor

18 Aug 2025

Roland

Drain in second room did not drain
First room toilet stopped up after house keeping cleaned room

Leisure Family