Name: Krystal Grand Cancun All Inclusive
Address: Boulevard Kukulcan km 8.5, Cancun, 77500, MX

Krystal Grand Cancun All Inclusive

Cancun (and vicinity) · Mexico

Boulevard Kukulcan km 8.5View location

100 reviews shown

6/10

Pleasant

15 Jul 2026

Mariana

No comment

Family_with_children

4/10

Poor

14 Jul 2026

Olga

Beach view is okay every day one little buffet all-inclusive same food every day no shrimp at all only three restaurants let you in for dinner the others is For upgrades or VIP fruits only at the breakfast time no entertainment no beach activity lobby is empty for eight nights every day room is old not like at picture at all everything is brown not white even you upgrade your room, they will give you same one , be aware property have three resorts everything you see online is not including every resort have their own restaurants, buffet and pool.

Partner

10/10

Exceptional

13 Jul 2026

Travis

The views were stunning and the beach was beautiful. We spent most of our days on the beach. The food at all of the restaurants was delicious. We did not go to the buffet much but they seemed to have good variety there. Definitely reserve a night to go for Hibachi! The beach service was fantastic. We do wish ice cream was served longer at the small snack place. The air fresheners in the lobby were a bit strong for us, but those would be our only complaints. We want to come back again someday!

Family_with_children

6/10

Pleasant

13 Jul 2026

Frank

La atención al cliente muy buena. La limpieza de la piscina deficiente, demora de los elevadores y en ocasiones fuera de servicio y la comida no era variable.

Family

6/10

Pleasant

12 Jul 2026

Karla Michelle

The view from our balcony was amazing! We stayed for a week but we had a few inconveniences. When we arrived we checked in and they took about an hour. When we got to our room our luggage was not in the room yet. The elevators were awful. They had no ac and were so slow. They only had 3 functioning elevators and took so long. There was a point where we waited 15 minutes to get from floor 5 to the main lobby. Other than that the food was amazing, when I mean amazing everything was so delicious, we can’t complain about that! The all inclusive drinks were great as well!

Family_with_children

8/10

Excellent

11 Jul 2026

Richard

Its a nice hotel, my issue is that the elevator is a disaster. Takes forever and everyone crams into them because you will be there for a long time if you don't squeeze in.

6/10

Pleasant

11 Jul 2026

Maria

Elevators were so slow and only 3 available. Need more elevators and also need to add ac inside the elevators, they were too hot! Faster check in, we took about an hour just to check in. Better service or at least a smile at reception.

Family_with_children

4/10

Poor

11 Jul 2026

Mayra

The property was clean and okay overall, the staff was friendly, and the view was beautiful. However, the AC was not working in the common areas, and our rooms had a strong musty, humid smell.

The elevators were either broken or extremely slow, with no AC inside. Since they were very small, the heat made them feel suffocating.

The food and service at the Italian restaurant were disappointing, and despite calling as early as 7:00 a.m., we were never able to get a reservation at the Asian restaurant.

A special shout out to Javier, the bartender at the swim up pool bar! He was wonderful and definitely one of the highlights of our stay. 🍹😊

Family

10/10

Exceptional

11 Jul 2026

Leslie Celenia

Excelente servicio, una buena estrategia y planificación interna a ocasiones en esta ocasión como el juego del mundial ( hicieron tacos riquísimos , dieron acceso al Centro de convenciones con pantalla grande, barra abierta, chicharrones con cueritos, mesquite etc fantástico tanto como huésped y trabajando en este rubro excelente liderazgo; espero próximas visitas.

Family_with_children

8/10

Excellent

10 Jul 2026

Guadalupe

Everything was great!!! There is one waitor in specific that he provided great services and his name Pedro.

Family_with_children

10/10

Exceptional

08 Jul 2026

Angela

We had a great stay at this hotel. Check in/check out was easy, the hotel staff was very friendly and accommodating. The food at the buffet and all the restaurants was delicious and fresh. We loved all the pools and the hotel in general is beautiful. Thank you! We will be back.

Family

8/10

Excellent

08 Jul 2026

Nicholas

This resort was nice and small. Very close to a walkable area to see Mexico more. A ton of shops and restaurants in the area and a pretty good night life!

Partner

6/10

Pleasant

07 Jul 2026

Dayner

See the star scores

Partner

2/10

Poor

06 Jul 2026

Lenin

Comida muy mala y muy limitada y el trago de pésima calidad , la piscina muy sucia , demasiado costoso por lo que ofrecen

Friends_and_family Friends

10/10

Exceptional

06 Jul 2026

Victor

This place is good for the older bracket people to enjoy and relax not a party place and that's what I was looking for

Partner

4/10

Poor

06 Jul 2026

Maria C

se anuncian como que tienes 7 restaurantes y la verdad solo uno esta habierto hasta las 1o o 11 de la noche.. el resto habre una vez por dia cada uno asi es que no hay opiciones de comer diferentes ya que buffet es siempre el mismo, en el bar me sirvieron una bebida al siguiente dia les pedi la misma y me dijeron que ya no tenian ese licor y no volvieron a tener en los dias que estube ahi... dien servico 24 horas y no es asi nosotros llegamos al hotel a las 11:30 de la noche y no habia donde comer algo ..la verdad esperaba otra cosa

Friends_and_family Family

2/10

Poor

06 Jul 2026

Jenliz

Muy decepcionante. Este hotel está muy lejos de ofrecer la experiencia que se espera de un resort todo incluido.

El aire acondicionado de mi habitación no funcionaba y El hotel tampoco tenía aire, lo que hizo la estadía muy incómoda. La habitación prácticamente no tenía iluminación; solo funcionaba la luz del baño.

La comida tenía muy poca variedad para ser un hotel todo incluido. Además, los elevadores tardan demasiado, entran como 14 personas y son muy pequeños y ni siquiera tienen aire acondicionado. Estuvimos hablando desde el primer día que llegamos y no resolvieron nada, vinieron a cambiarnos de cuarto la noche antes de irnos.

Definitivamente no volvería ni lo recomendaría.

Friends

2/10

Poor

05 Jul 2026

Paula

God awful hotel. Do not waste your money here. No AC and the food was disgusting. TERRIBLE HOTEL AND THEY DONT KEEP UP WITH THEIR PROPERTY.

Friends

4/10

Poor

03 Jul 2026

Paula M

The room service was excellent (both the food and service). And the ocean view from our room was lovely.

However, we had several other issues that made us leave the hotel halfway through our stay. The air conditioning in the room wouldn't go lower than 25 degrees celsius.

The hallways and lobby were not air conditioned. After a long day out in the town or on the beach, instead of being a relief to come back to, the hotel was just uncomfortable. Not an oasis like it should have been.

In addition to that, as soon as we checked in, there were solicitors at every turn, trying to sell us on a 'presentation' sales pitch for their vacation club. Any time we left our room, they'd find us and try to sell us all over again. Very annoying. No one wants to be sold to throughout their vacation. We left halfway through our week.

Partner

10/10

Exceptional

30 Jun 2026

Mark

Clean room, great staff, awesmoe time.

Family

6/10

Pleasant

30 Jun 2026

Roseanna

The hotel rooms are “renovated” but they look the same as they did 3 years ago. The beds were AWFUL!! Like sleeping on a cement floor literally. We even switched rooms and the beds were the same. The view was great but the ceiling in the bathroom was dripping water. The elevators are not air conditioned and SLOW! Food is definitely subpar, the servers were great. Buffett had a very small selection didn’t change day by day. Desserts were gross. The beach there is usually beautiful but the seaweed is coming in and making the water brown.

Family

10/10

Exceptional

29 Jun 2026

Isel

Todo

Partner

2/10

Poor

29 Jun 2026

Omar Francisco Flores

Pésimo servicio y muy mala comida y restaurantes.

La tendió mal cliente es muy mala

Self

6/10

Pleasant

28 Jun 2026

Arely

Honestly the people at the restaurant they don’t pay attention to you they don’t care bc they know it’s all inclusive so they don’t care to help you on Saturday we when to eat at the hibachi restaurant and they made us wait for 30m to get in 30m no drinks no appetizers no food the food came out at 10:30pm and he said we couldn’t order anything else bc they were closed I asked for my dessert and he said everything was closed how hard is it to get a scoop of ice cream from the fridge. food is always tasted less

Family

8/10

Excellent

27 Jun 2026

Jesus

The elevator did not have AC, and it was hot anytime we had to use it. The lobby also was hot without any AC, which made it uncomfortable to stay there for too long. The check-in staff were not friendly. I rented a car, and the afternoon staff at the gates at the resort towards the parking lot was not friendly either. Only these 4 things, but every other staff were really friendly and great. The food wasn't bad, but not great.

Family_with_children

6/10

Pleasant

24 Jun 2026

Manuel

It was good

Family_with_children

4/10

Poor

23 Jun 2026

Eduardo

Bad experience

4/10

Poor

23 Jun 2026

Jose Eduardo Molina

Bad service , AC not working good , Rooms bad condition

Family_with_children

4/10

Poor

23 Jun 2026

Abel

Mucho calor/ la comida lo mismo todo el tiempo

Family

6/10

Pleasant

22 Jun 2026

Nadia

Bad service , rooms to old , no good ac ,

Family_with_children

8/10

Excellent

21 Jun 2026

Demi

Great stay, great location, this was my 10th time traveling to Cancun, 1st time at Krystal Grand, and I can say it has been the best all inclusive food. Rooms were clean, staff was nice, no complaints.
The only down side was the elevators. There is only 2 elevators for the whole property , so it’s just being patient. But other than that, I was great! Will def be back.

Family_with_children

10/10

Exceptional

20 Jun 2026

Leny

First of all, the hotel was great the food was the best part everything was delicious! The staff were all friendly and always helpful; I have no complaints everything was excellent.

Family_with_children

4/10

Poor

19 Jun 2026

Anthony

Most of the elevators were broke or worked really slow, and no a/c on the elevators and in the lobby. The food wasn’t good and the shrimp made a few people sick.

Friends

10/10

Exceptional

16 Jun 2026

Edgar

Great place to stay!!!

Friends

6/10

Pleasant

14 Jun 2026

Javier

De el uno al diez le doy un 7

8/10

Excellent

11 Jun 2026

Nicole

We enjoyed our stay. The buffet was okay, had plenty of options so you could find something to enjoy. Staff very friendly, but didn't like the upselling when we first checked in. We just wanted to get to our room after a long flight.
Ayami was a great restaurant, and the hibachi experience is a must do!
The pools were clean and the swim up bar was really fun.

Family_with_children

6/10

Pleasant

10 Jun 2026

Brandon

Room was clean and ac kind of worked. Room wasn't hot but also couldn't really get cool. 72 degrees is the coldest you can set the ac and it never turns off. The elevators are a nightmare. They are extremely hot and slow. Only 3 elevators running for the entire resort. There is nowhere to get a bottle of water before 11 am for some reason so be prepared. Buffet was pretty good with some changes each day. The steakhouse was mediocre at best. The service was terrible there and very slow. Food was OK and no actual steak to order which made no sense. The risotto resturant on the other hand was great. They have a filet there that is great. The hibachi was also excellent. One of the main thing that also made these two restaurants great was our waiter ceaser. Ceaser was amazing and remembered me and my wifes name anytime he seen us even when not waiting on us. Making it a truly personal experience. The pool was lively with somthing going on regularly. The pool bar tender was also good every day working hard. The runner around the pool was also great. The bad.... the resort itself is hot. They pick and chose what restaurants to open each day making wait times long sometimes. Entertainment is just not there outside the pool this time. Which was not the case when I was there in December. Overall the property is OK for the price. The staff are great. The location is great. Will stay again

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Jacob

First of all, what a great first all inclusive and tropical resort experience. The staff from start to finish were extremely helpful and the service was top notch. The food being served was phenomenal in the cafeteria and the restaurants were great. The pool was very nice and both bars were awesome. Unfortunately I did come down with a stomach bug that lasted a few days but that was due to my fault eating some older deli sandwich but it wouldn’t bring my rating down as I had a phenomenal experience and would highly recommend.

Friends

4/10

Poor

09 Jun 2026

Isaiah

The staff, food, and property suck. That’s it. No need for a lengthy review. The view and location and prime but not with the trade offs of fundamentals to an amazing trip which are amazing staff, great food, and a well kept property that reflects the price.

Friends

4/10

Poor

09 Jun 2026

Mojtaba

Air conditioning didn’t work inside lobby or common area. So damn hot . Even restaurants was too hot to have food . Staff were friendly .

Friends

4/10

Poor

04 Jun 2026

Petra Rodriguez

Received a room with no mattress had to request a different room right off the back Hotel is out of shape and needs to be remodeled with our experience. Other resorts are in better condition. Same price

2/10

Poor

03 Jun 2026

Allison

We never got to stay at that hotel they stole $2800 of our money and did not refund. They did not offer any other future dates to come for a trip. They stole $2800 of our money. This hotel is a scam and they do not make it right. Most managers would make sure that they make sure that customers are happy and want to return. This hotel is a crook

2/10

Poor

02 Jun 2026

SHAYMAA WALEED GHULAM

Hotel was super hot, getting into the elevator is like getting into a sauna!
Food was terrible, not friendly to the non- pork eaters.
Hotel room was fairly clean, at the beginning the room we got had an AC issue then we were moved to a different room, the hotel staff should’ve done better job in inspecting the rooms before handing them over to us
Beach was nasty due to the seaweed issue accross all of Cancun mother nature

Family_with_children

6/10

Pleasant

01 Jun 2026

CuiLan

We stayed at this hotel for 5 days.First day I walked in the hotel I was sweating it was so hot inside and the elevator had no air conditioner too.Food and restaurant need more choices.If you Only stay one night is ok.Also at night time there is no shows or any other entertainment they only play music.Also There was too much seaweed on the beach so we couldn’t play there.

Family_with_children

8/10

Excellent

30 May 2026

Orlando Antonio

The staff was amazing…! The hotel is older but well maintained. The bar service at the pool was great (Thanks Osvaldo!!!)
Sad thing, but not the hotel’s fault is sargassum at the beach was terrible, we spent all week at the pool.
The buffet food could do a little better too…
Overall is a great hotel and would be amazing when no sargassum.

Family

6/10

Pleasant

28 May 2026

Fabiola

The hotel was nice and in a great location close to the Strip. The staff was friendly and helpful throughout our stay. My only suggestion would be regarding the food. We ate at the buffet, and unfortunately, the food was not very good and did not meet our expectations. Other than that, we had a pleasant experience.

Family_with_children

10/10

Exceptional

27 May 2026

Esteban

AC DID NOT WORK IT STAYED IN ONE TEMPETURE. Handle to bathroom was broke. But besides that everyone and everything was nice

Friends

2/10

Poor

25 May 2026

Scott

Shower head fell off never fixed. Food aweful. Only hotdogs cut up for meat at breakfast no options. No bacon no sausage. Bottom shelf everything.

8/10

Excellent

24 May 2026

ariel

I didn't like that every beach in the hotel zone is full of sargazo and nobody warns you ahead of booking. The gulfweed is a vacation nightmare

Family_with_children

4/10

Poor

18 May 2026

Fakhar

Staff needs to be little friendly

Family_with_children

10/10

Exceptional

16 May 2026

crystal

Property was clean and staff was super helpful and always available

Family

6/10

Pleasant

15 May 2026

Manuel

10/10

Exceptional

15 May 2026

Judy Carmen

Our room was always cleaned, staff were very accommodating, the pool and beach were awesome. The food was great! Definitely would return.

Family

10/10

Exceptional

15 May 2026

Rose

Fabulous experience, wish we were still there

Friends

4/10

Poor

14 May 2026

Glaucio

Praia repleta de sargaço e o hotel não providenciou limpeza nenhum dia. All inclusive deficiente. Pouca varidedade de comida, bebida de má qualidade e, por exemplo, sorvete apenas de 11h ate 17h. Ruim. Não recomendo.

Friends_and_family Friends

2/10

Poor

11 May 2026

Stacey

Beach view was good , room was clean but floors needed to be cleaned daily due to sand and dust . They didn’t do that . It was difficult to make reservations at restaurants on property, my whole stay I had to only eat at buffet and beach bar. Pool hours was too short 8am-6pm . 3pools 1 bar that closed at 6pm. At least 8pm would have been a little more reasonable. I had a beach/pool day and by time I got to pool I only had a comfortable hour.

Partner

8/10

Excellent

07 May 2026

Matilde

Ice cream shop is close by 5pm. Not fear. Should be open all day!! We all need ice cream in a hot weather!!!

Family

10/10

Exceptional

29 Apr 2026

Olesya

The beach is the best and the room was good with great balcony and awesome ocean view( we did get a room at the Altitude tower so it was newer….

Family_with_children

10/10

Exceptional

22 Apr 2026

Juan Ramon

Todo excelente. Servicio, instalaciones y una playa. Muy hermosa. !!! Recomendado. ! 10/10

Family_with_children

10/10

Exceptional

21 Apr 2026

Joselin

Loved everything

10/10

Exceptional

21 Apr 2026

jignesh

Yes beautiful

4/10

Poor

17 Apr 2026

William

I booked this hotel for my son and his wife to have a mini-honeymoon prior to staying at another resort in Cancun. They stayed only two nights thankfully. The bathroom was backed up the entire time they were there. They were all inclusive and had to wait in line for ours to get a ticket to go eat on their first night and then the food was horrible so the rest of the vacation they had to pay to eat out so they didn't waste time in line for bad food. From the pool, you have a cement wall blocking you from seeing anything else - like the ocean.

Partner

10/10

Exceptional

08 Apr 2026

Ludwin

Comfortable

8/10

Excellent

07 Apr 2026

Uloaku

Clean room

10/10

Exceptional

06 Apr 2026

Jaquelin

It’s really clean, I really recommend this hotel the staff are really nice and helpful.

Family_with_children

10/10

Exceptional

04 Apr 2026

Jonathan Isaiah

Beach and every single part of the resort was wonderful

Family

2/10

Poor

28 Mar 2026

John

I did not originally plan to stay at the Krystal Grand Cancun. My partner and I ended up there unexpectedly after leaving another resort due to a serious safety concern. At the time, we simply needed somewhere safe to stay on short notice. Unfortunately, dealing with this hotel afterward has turned into another frustrating experience.

The stay itself was fine for what we needed in an emergency, but the real issue has been the lack of professionalism after checkout. We have been trying to obtain proper documentation and receipts for legitimate dispute and insurance purposes, and instead of straightforward customer service, we have been met with unnecessary resistance and delays. This should be a very simple request that any reputable hotel handles without issue.

When someone is dealing with the aftermath of a stressful travel situation, the last thing they should have to do is fight a hotel just to get basic paperwork. It gives the impression that guest support only exists when everything is easy, not when a customer actually needs help.

If management is reading this: providing accurate receipts and documentation is basic hospitality administration, not a special favor. Guests should not have to chase you for it.

I cannot speak to the resort as a vacation destination since that was not our situation, but based on the customer service experience alone, I would strongly recommend improving how post-stay issues are handled. Professional communication and simple documentation

Partner

10/10

Exceptional

17 Mar 2026

William

Seating around the pools were limited but very comfortable. We didnt use the swim up bar but it always seemed well used. If there wasnt enough seating around the pools there was plenty of seating at the beach. We would definitely liked for the ice cream to have been available earlier and later.

Family

10/10

Exceptional

16 Mar 2026

Raheem

Food was amazing, customer service was top notch. Area had so many things to do! Love it and I’m going back!!

Friends

10/10

Exceptional

09 Mar 2026

SILVANA

Fiquei hospedada por 3 noites juntamente com minha filha e fiquei querendo mais. Na chegada fomos muito bem recebidas, check in muito rapido e como o quarto que selecionamos ja estava esgotado, cordialmente nos deram um up grade para um lindo quarto, frente para o mar. Uma vista perfeita. A praia é linda e sem ondas, as comidades em frente a praia atendem bem e as piscinas e bares tbem atendem muito bem. Basicamente usufrui apenas do restaurante O e gostei de tudo, variedade, sabor, atendimento. Aliás, achei todos os funcionários muito atenciosos. O hotel fica em uma região privilegiada, proxima a bares, restaurantes, supermercados, farmácias, lojas de souvenir, casas de cambio etc. Da pra andar a pé tranquilamente. O hotel é lindo, moderno, organizado, limpo e muito bem localizado. Excelente custo benefício. Se retornar a Cancun facilmente o escolho novamente

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Michael

Yes

Self

8/10

Excellent

04 Mar 2026

Gilbert

Yes it was great spot amazing

Family

8/10

Excellent

03 Mar 2026

fernando

In general it is ok. The elevator is not one of my favorite things. Some times not working and the waiting time for the elevator is just a waste

Family

10/10

Exceptional

22 Feb 2026

Roberto

Clean rooms great service and food awesome beach

Family

6/10

Pleasant

19 Feb 2026

Terry

My family chose Krystal because of the location where it is located at one of best beaches in Hotel Cancun zone. We knew from the review not to have high expectation that we normally receive when we travel to five star hotels or even four star hotels. Having said that, we still were disappointed in the quality of food, but most of all, it was service that disappointed us. some staff were courteous and kind but some were very rude to a point we never experienced in Cancun area. The hotel management should look into managing some of their staff better. good hospitality goes a long way...

Family_with_children

6/10

Pleasant

16 Feb 2026

Emma

Resort space was nice, pools, not too busy. The room needed some work and the food wasn’t anything special.

Leisure Family_with_children

6/10

Pleasant

10 Feb 2026

Debra

I'm not usually a picky eater, but the food was definitely not great. Poor selection at buffet. Didn't restock water in our mini fridge even after calling. Didn't replace towels in our room. No hot water for 2 days. Not enough beach chairs.Jose the beach waiter was great as was the beach, but will go elsewhere next time.

Leisure Friends

8/10

Excellent

08 Feb 2026

Moh D

Clean, friendly staff, food was not that great, elevator is slow and small, too much wait time

Leisure Family_with_children

6/10

Pleasant

07 Feb 2026

brock

The first room we had was very musty-smelling. To find out, the filter in the room was caked with mould, and a back piece behind the coffee machine came off, which was also mouldy. We asked to change rooms, which they accommodated the next day, not the same day, but it did not have light in the main sleeping area, so it was dark. It took a bit to get a lamp sent to the room. There was not much for young kids to do. They had 1 small kids' playground with 2 small slides, 1 swing, and a small climbing section. The hotel has some evening events that get loud and go until 10 or 11, and the hotel's echo carries them into the rooms. We were on the 11th and 6th floors, and it sounds like you are on the main floor. The pools were ice cold the ocean was warmer. These are some of the cons of this place. The Pros. The food and staff were great. Being right on the beautiful beach is super impressive. Being within walking distance of restaurants and shopping is charming. Only a 5-10 min taxi ride to the mall and aquarium. If you are going without kids, this is a decent place to go.

Leisure Family_with_children

2/10

Poor

03 Feb 2026

Claudia

The customer service is terrible. The waitress get bothered easily when asked for simply things as utensils. The lobbies have a horrible aroma that comes out continuously from this machine, very strong and bad air freshener. The mattress need to be replace as they have no support or cushion. This was my second time staying here. Definitely not coming back here again.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Paola

Muy limpio, agradables trabajadores lo unico que me gustaruia que cambiaran es el buffet que sea mas amplio pero todo estuvo super!!!

Leisure Friends

10/10

Exceptional

25 Jan 2026

Raymond

Very good

8/10

Excellent

23 Jan 2026

Timothy

I travelled here with my partner and had such a wonderful time! The food was delicious, the rooms were standard and the service was great.

Will return here again.

Leisure Partner

2/10

Poor

15 Jan 2026

Aurora

Food was mostly awful, sad to report for this hotel to be in Mexico and not have authentic dishes is very sad and no shrimp. The grill should change its name, not really any grilled meats. French restaurant was ok, the escargot not so much, it was over cooked. Expected more from a taqueria and not just a selection of 2 meats. We stayed in the Altitude and I will not go back, not worth the money.

Leisure Family

8/10

Excellent

08 Jan 2026

Daeshailah

The staff were great!

Leisure Friends

8/10

Excellent

07 Jan 2026

MARICELA

The staff

Leisure Partner

4/10

Poor

05 Jan 2026

Daisy

They did not have much food options especially the buffets very minimal options. Staff was not the nicest, been to Cancun multiple times and this is the first hotel that felt like I was a burden to the employees

Leisure Family

8/10

Excellent

05 Jan 2026

shohei

Best location.

Leisure Family

10/10

Exceptional

03 Jan 2026

BHALDEEP SINGH

Good

2/10

Poor

02 Jan 2026

Ziyuan

I am writing this review after a deeply frustrating stay where nearly every fundamental aspect of hotel service failed. This was not about a single mishap, but a cascading series of neglectful issues that made our stay stressful and unacceptable.

Here is a summary of our experience:

· Check-In & Room Readiness: We arrived to find our room was not ready. When we finally gained access, it was clear it had not been properly prepared. Most shockingly, we found a previous guest's prescription medication still inside the fridge. This is a serious breach of basic cleaning and safety protocols.
· Chronic Understaffing & Neglect: The theme of our stay was being ignored. The mini-bar was not refilled for two full days. For a group of four, only one towel was provided. We called for extra towels and waited 40 minutes with no delivery. A second call resulted in a total wait time of over an hour for a simple request that should take minutes.
· Restaurant & Dining Issues: The on-site restaurant was consistently overbooked, making reservations impossible. When we did dine at the grill for lunch, the service was unacceptably poor, matching the overall theme of neglect felt throughout the hotel.

Leisure Family_with_children

4/10

Poor

01 Jan 2026

Avinash

i will not go

8/10

Excellent

31 Dec 2025

Zhijian

Great experience in the cleaning and comfortable stay, just noted the restaurants are always busy, lined up everywhere. Understand it’s a holiday may be busier than usual.

Leisure Family

8/10

Excellent

28 Dec 2025

Yoshi

The beach is amazing.

Family

6/10

Pleasant

22 Dec 2025

salvador

Mini fridge did not work. I needed to keep medicine cold. It took 48 hours to get fridge that worked

Partner

8/10

Excellent

18 Dec 2025

MOISES

The Service was great, the people taking care of our rooms were outstanding, respectful and very courteous.

Business_and_leisure Partner

8/10

Excellent

15 Dec 2025

Kim

The rooms were amazing. Pool areas were awesome. The waiters at the beach and pool side were prompt and very friendly. The food was average

10/10

Exceptional

11 Dec 2025

NICOLE

Beach front. Loved the pool form party.

Leisure Partner

8/10

Excellent

10 Dec 2025

Prasanth

Excellent beach view from balcony and really clean beach.
Friendly staff and clean rooms.
At times air conditioning did not make room cool enough.
Food offered in Buffet could be better, but still okay.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Vanessa

Clean room, staff and food. The wait time for dinner was too long.

Leisure Family_with_children

4/10

Poor

26 Nov 2025

Francisco

Room, amenities, food and it doesn’t it quite fit all inclusive resort